Mercure Shanghai Hongqiao Railway Station

My bbz trip was in Hefei (I decided to be back Shanghai before leaving China) As expected, it was quite beautiful city in spite of short stay. After check-in hotel, I can enjoy the night of Shanghai. This hotel can be reached by walk in 10 min from Hongqiao railway station.

Booked from HUAZHU APP , I am a gold member in HUAZHU, the staff said the price is better than book form Mercure website. This is my fifth-time stay in Mercure, the staffs are friendly, the breakfast is not as good as I think( compare to the hotel price, it is worth.) . The location is good (close to Hongqiao airport & railway). I wanted to stay one more day, unfortunately, it was fully booked.I have to change to another hotel : ( will book again if I travel in that area. Thanks.

Wonderful place near Hongqiao railway station and the room is really new and comfortable. The staff there are so nice, and gave me some drink as gift.

Good hotel, meets all Mercure standards, nice breakfast, nice wifi... The room is good and comfy in general... The hotel offers a one-way shuttle to Shanghai Hongqiao Railway Station...The only thing to improve is that you cannot see the hotel from enywhere till you are in front of... I had to ask (around midnight) to a safeguard to locate the hotel... A good brilliant sign would be great...Tip: If you walk from the railway station you will see a "Yuwell" red sign after the elevated road, then enter to your left to that building complex and you will see the hotel...

It is great.

Room was ok. Receptionist were soso. Quite far from train station.

- the hotel advertise the reception staff can speak english, but actually majority of employess there cannot. It would not be an issue in an simple china-outback hotel, but as they advertise it, and at this renowned brand, price level and proximity to an international import transport hub, I have to complain about it.- same in this hotel category with soundproofing, you can hear in the nights musicTV and chatting from neighbouring rooms in the night++ location, within walking distance to the Hongqiao hub; many shops and chinese restaurants nearby; Hongqiao CBD and shopping center close+ exec room was large, comfy, very clean with lot of amenities (free soft drinks, nespresso, sofa and electronic bidet+ modern bathroom+ working fast wifi

Very good very convinent!! However it’s quite troublesome when a visitor come and visit since they need to register first at the reception.

Stay just short night as the flight delay and nexf morning takd train. Good choice for going to hongqiao railway station. Hotel provide shuttle bus every hour start 7 am

the price is attractive

Comfort environment and room. Breakfast can be improved by adding more type of foods.

This was the second time I chose to stay here but failure to meet small details makes me reconsider any future stays. After checking in and having a shower, the receptionist staff came to knock on the door to request a picture of my passport again. This should have been avoided as the check in process at reception involves sorting out any issues to enable tired travellers to rest and be unbothered. Secondly, as a member of Booking.com and Accor Group, a late check out was programmed for the following day. However, after having breakfast, we found the service staff in the bathroom and had entered our room without any consent (or warning) and the beds had been made. Consequently, we had to speak to reception to clarify this and were brought some refreshments. Although this may be something trivial, it does have a major impact on the impression of the hotel and its staff. Furthermore, it begs the question of where exactly is the customer service and care to its guests. I do hope that you do something about this matter which disrupted my travels and image of you making me rethink whether I should stay at your hotel in the future or not.

inexperienced staff

This hotel gave a general impression in all aspects that, it is a local hotel under an International brand name.