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Novotel Suites Shanghai Hongqiao Hotel 4 stars

Customer review rating 4.7/5 414 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Suites Shanghai Hongqiao
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Hotel extras

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  • Advantage 3

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  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LaundryPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Suites Shanghai Hongqiao

No 1583 Huqingping Road
Qingpu District
201702
shanghai
china

Tel: +862153391188

Fax: (+86)21/53391189

Check-in from 12h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO At 6km / 3.73 miles

  • By train

    HONGQIAO STATION At 4.6km / 2.86 miles

  • By train

    XUJING EAST At 2.4km / 1.49 miles

GPS :31.17254, 121.299797

Our accommodation(s)

Superior Suite with 1 Kingsize Bed, Duplex

  • Max. number of persons: 3
  • Area: From 50 m² / 538 sq ft
  • Views: City View, River side *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Deluxe Suite with 2 single beds

  • Max. number of persons: 3
  • Area: From 81 m² / 872 sq ft
  • Views: River side, City View *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Deluxe Suite with 1 kingsize bed, Duplex

  • Max. number of persons: 3
  • Area: From 81 m² / 872 sq ft
  • Views: City View, River side *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Deluxe Suite with 1 double bed and 1 single bed

  • Max. number of persons: 4
  • Area: From 88 m² / 947 sq ft
  • Views: City View, River side *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Executive Suite with 1 kingsize bed, Duplex

  • Max. number of persons: 3
  • Area: From 100 m² / 1076 sq ft
  • Views: City View *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Executive Suite with 2 king-size beds, Duplex

  • Max. number of persons: 5
  • Area: From 105 m² / 1130 sq ft
  • Views: City View, River side *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)
Suites

Our restaurants and bars

EXCHANGE

Type of cuisine: International

Located adjacent to the lobby, the restaurant offers breakfast as well as All Day refreshments and drinks in modern surroundings. Guests can enjoy culinary delights, while taking time out from their busy agendas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Atrium Café

Non contractual photo

Atrium Café

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 350 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Suites Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

414 reviews

tripadvisor

TripAdvisor Rating 3.0/5

12 reviews

Good stay

Customer review rating 4.7/5

Steven Couples - 19/03/2020 Confirmed reviews ALL

Room is so spacious considering it's located in Shanghai. Staff is warm is helpful. Underground parking garage is convenient to park and connect to the hotel. The only thing I'm not satisfied with is that water takes too much to get warm.

Dear Mr. s., Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and look forward to welcoming you back soon. Sincerely,

Well located", "Good stay", large room

Customer review rating 4.7/5

Anonymous Couples - 13/03/2020 Confirmed reviews ALL

room is big , nice and clean especially with loft setup and economic price

Dear Mr. l., We very much appreciate your comments regarding your stay at the Novotel Suites Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

clean and spacious

Customer review rating 4.7/5

Ella L. Friends - 25/01/2020 Confirmed reviews ALL

the overall experience is very nice as the receptionists are helpful and the suite is well equipped. just one thing we would really want to point out is the guy who stands at the baggage reception and also an "engineer" (fixed the tv issue in room) is very impolite and playing poker games on iPad when we talk to him. he didn't look at us at all and speak very quietly.

Dear Ms. l., Thank you for your valuable feedback on your stay at Novotel Suites Shanghai Hongqiao. We are glad that we can become your first choice for your trip in Shanghai. I will share your opinion with our team. We have been constantly improving the quality of service, aiming to create a comfortable and convenient staying experience for every guest and become a home away from home. And we will ask our outsource security company to enhance their staff's service attitude, to ensure the politeness during customer service. Thank you again for sharing your experience with us. We sincerely hope that your next visit will obtain a more comfortable experience of the cost-effective stay and high-quality service. Yours faithfully, Amanda Liu General Manager

very good

Customer review rating 4.7/5

W. Friends - 26/12/2019 Confirmed reviews ALL

very very very good

尊敬的客人： 感谢惠赐有关下榻虹桥诺富特全套房酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的激励。 再次感谢您与我们分享您的体验，我代表酒店全体员工，真诚地期待您的下一次诺富特之旅。 专祝近好！ Amanda Liu General Manager

The room is nice but the service can be improved

Customer review rating 4.7/5

Macy Couples - 12/12/2019 Confirmed reviews ALL

The room is nice and tidy. But some of staff who standing next to the elevator always give the guest a unhappy or angry face, not even mention to greet with guest. And sometimes he will stop us and ask the room number we stayed even though we show the room key already to him. This kind of experience is not that impressed.

Dear MeiShi l., Thank you very much for chosen to stay at Novotel Suites Shanghai Hongqiao and appreciate that you have taken the time sending us your review. All ratings and constructive comments are very valuable for us in order to continue raising the bar of services. The points you were not satisfied with fully, I have addressed to manager concerned to making sure that we work on adequate improvements and meeting your needs and expectations better in future. Sincerely Yours, Amanda Liu General Manager

Was better last year than this year. Service gone down.

Customer review rating 4.7/5

K. K. Business - 12/12/2019 Confirmed reviews ALL

There are a couple of problems I faced I would like to address: Stepping into an international hotel chain - Accord - Novotel Suite is a 4 star hotel and for my surprise this particular hotel didn't reach that level. 1 - There are only 1 or 2 staff that speak proper english - Only Miss Dannie helped me with that 2 - They don't exchange US dollars in the hotel whereas even a local hotel does that in any country because if a tourist is out of money he can easily get it at hotel. 3 - There is no room service in the hotel for food, tourists come from different country and everything around closes at 9 pm, after that you are stuck to starve. 4 - I was there for the Automechanika convention and was staying here and last year the hotel had bus shuttle service which they have stopped this year and I guess also stops me from visiting this hotel again in future. 5 - Breakfast last year was better than this years visit.

Dear K. K., Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Yours, Amanda Liu General Manager

Automechanika 2019

Customer review rating 4.7/5

N. S. Business - 09/12/2019 Confirmed reviews ALL

Hotel room very spacious. Staffs are friendly. It would be nice if they can speak and understand English more. Stayed at Room 233. Bidet in the lower level bathroom is nowhere to be found. The one upstairs is very good. One thing though the aircon is not functioning. Room tends to be hot specially the loft room. Cannot open the window so really it is hot and humid.

Dear SHI N., Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Yours, Amanda Liu General Manager

Spacious room, warm service

Customer review rating 4.7/5

J. Y. Business - 26/11/2019 Confirmed reviews ALL

I was really enjoy this home away from hotel feelings

尊敬的客人。 感谢惠赐有关下榻虹桥诺富特全套房酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我已将您的评论分享给团队成员，尤其是给您留下深刻印象的前台员工。您的赞扬会激励我们全体成员继续创造卓越的客人体验。在诺富特，您的满意，是我们的追求！ 全体成员再次对您的高度评价表示衷心的感谢，我们真诚地期待您的再次光临。 祝您心想事成！

Multiple stays at Novotel suites

TripAdvisor rating 3.0/5

BenoitN101 Business - 22/11/2019 TripAdvisor review

I stayed multiple times at the Novotel Suites Hongqiao since it was open. There are points I could accepts at the beginning but that I cannot anymore. • It’s an international hotel and almost no one speaks a word of English, it’s very difficult to ask for anything. • It’s the only Accor hotel I know that has no international TV channel on offer! Just one Chinese channel in English. This is totally unacceptable. • They have apartment and there is almost no equipment in them. Not even a cutting board, a decent knife or even a towel… • The mattress is of very low quality. • You receive a drink voucher being a platinum member but it’s almost impossible to redeem it. • The quality of the breakfast is very low, the juices are awful, no one speaks English…

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your ratings and constructive comments are very valuable for us. From your ratings I do understand that during your stay you are unsatisfied with staff poor English, we will strengthen the English training so that we meet your expectations and needs better in the future. I also have shared your comments with management concerned, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amanda Liu General Manager

Nice spacious room

Customer review rating 4.7/5

Charles K. Families - 24/10/2019 Confirmed reviews ALL

Would be better if there is bathtub

Dear CHARLES k., We very much appreciate your comments regarding your stay at the Novotel Suites Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. There is only 20% room has a bathtub inside the room, we are more than glad to arrange it for your next stay. (the inside diameter length is only 1.23M) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

cockcroach invested room and rude front desk manager

Customer review rating 4.7/5

Erwin L. Business - 11/10/2019 Confirmed reviews ALL

overall property is beautiful and also beautiful room. we were staying at room 552. The kitchen is invested with small cockroaches. We came here for exhibition and too tired after a long day to report to front desk to change room ( I had some videos and photos with me ) When trying to send a parcel via front desk to hotel manager, Mr. Leow at grand hyatt changsha, the front desk manager ( wearing spectacle, big sized build body ) was very unfriendly and giving us some kind of face. I sincerely hope that he was wearing the wrong tag, as if he is really the manager, then i cant imagine the future of this hotel with all those problems and this kind of service level.

Dear Erwin l., Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are now asking our contracted pest control company to enhance the extermination of the flying bugs you had saw in your room, as you know our hotel is next to a small river and have a nice balcony with big french window sliding door which is easier for the bugs to get into, please rest assured that we are trying variety methods to prevent future occurrence. On the otherside, we will deliver more training to all front desk staff in how to assisting customers with their courier requirement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Definitely worth coming back

Customer review rating 4.7/5

Kirpal M. Business - 08/09/2019 Confirmed reviews ALL

A very satisfying and comfortable stay. The staff were very helpful. Especially Allen from reception.Full marks to him.

nice room, but extremely dissatisfied service

Customer review rating 4.7/5

Fei L. Solo - 19/08/2019 Confirmed reviews ALL

I received a call from the front desk at 1 o'clock in the afternoon request to check out, but my lunch delivery was not delivered, so I asked if I could extend the check-out for half an hour, hoping to check out after lunch. However, the staff at front desk refused very rudely, without asking for any reasons. After I checked out, I sat in the lobby and waited for lunch. I carried the lunch and walked for a kilometer and found a coffee shop to sit and eat. This kind of service made me very sick. I'm a loyal member of accorhotels club, but this time i felt so disappointed.

Comfortable stay

Customer review rating 4.7/5

Jin Y. Business - 09/08/2019 Confirmed reviews ALL

Quiet & clean

Satisfied

Customer review rating 4.7/5

Chris L. Families - 05/08/2019 Confirmed reviews ALL

Nice stay experience

Customer review rating 4.7/5

Anonymous Solo - 04/07/2019 Confirmed reviews ALL

very good

Well done

Customer review rating 4.7/5

Corona Friends - 09/05/2019 Confirmed reviews ALL

Room tv is broken, it’s has snow in the screen. When the second day, front desk hotline never work. But when I left clean bottom. They contact me first then clean room. That’s seems sweet.

excellent

Customer review rating 4.7/5

Yue B. Couples - 23/01/2019 Confirmed reviews ALL

i like the inside design also with the excellent service.

A VALUE DEAL TO STAY IN NOVOTEL SHANGHAI HONGQIAO

Customer review rating 4.7/5

C. L. Business - 16/11/2018 Confirmed reviews ALL

FACILITY IS PERFECT, THE DECORATION AND DESIGNING IS EXCELLENT. ROOM IS BIG, STAFF IS FRIENDLY I WOULD LIKE TO CHECK IN AGAIN

Personnel réceptio totalement incompétent

TripAdvisor rating 3.0/5

Nomad50312339505 Business - 10/11/2018 TripAdvisor review

The idiot at the reception did not give me back my credit card after check out (which took 22 minutes). I had to ask that they ship it to Guangzhou by express mail. They made me pay for the mail. No apologies. no nothing.

Dear Nomad, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We had learn from this and will take appropriate measures to address the problem and prevent future occurrence. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience in your future visit here in Shanghai. Sincerely yours,

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