Novotel Suites Shanghai Hongqiao

Novotel Suites Shanghai Hongqiao 4 stars

Customer review rating (ALL Rating) 4.7/5 70 reviews

ALLSAFE approved hotel

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Description

Hotel location

Novotel Suites Shanghai Hongqiao

No 1583 Huqingping Road, Qingpu District
201702 SHANGHAI
China

  • By plane

    SHANGHAI HONGQIAO At 6km / 3.73 miles

  • By train

    HONGQIAO STATION At 4.6km / 2.86 miles

  • By train

    XUJING EAST At 2.4km / 1.49 miles

GPS:31.17254, 121.299797

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EXCHANGE

Located adjacent to the lobby, the restaurant offers breakfast as well as All Day refreshments and drinks in modern surroundings. Guests can enjoy culinary delights, while taking time out from their busy agendas.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Novotel Suites Shanghai Hongqiao

100% genuine reviews from our guests

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ALL Rating  4.7/5  70 reviews

TripAdvisor Rating  3.0/5  12 reviews

Multiple stays at Novotel suites

TripAdvisor rating 3.0/5

BenoitN101 Business - TripAdvisor review

I stayed multiple times at the Novotel Suites Hongqiao since it was open. There are points I could accepts at the beginning but that I cannot anymore. • It’s an international hotel and almost no one speaks a word of English, it’s very difficult to ask for anything. • It’s the only Accor hotel I know that has no international TV channel on offer! Just one Chinese channel in English. This is totally unacceptable. • They have apartment and there is almost no equipment in them. Not even a cutting board, a decent knife or even a towel… • The mattress is of very low quality. • You receive a drink voucher being a platinum member but it’s almost impossible to redeem it. • The quality of the breakfast is very low, the juices are awful, no one speaks English…

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your ratings and constructive comments are very valuable for us. From your ratings I do understand that during your stay you are unsatisfied with staff poor English, we will strengthen the English training so that we meet your expectations and needs better in the future. I also have shared your comments with management concerned, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amanda Liu General Manager

Personnel réceptio totalement incompétent

TripAdvisor rating 1.0/5

Nomad50312339505 Business - TripAdvisor review

The idiot at the reception did not give me back my credit card after check out (which took 22 minutes). I had to ask that they ship it to Guangzhou by express mail. They made me pay for the mail. No apologies. no nothing.

Dear Nomad, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We had learn from this and will take appropriate measures to address the problem and prevent future occurrence. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience in your future visit here in Shanghai. Sincerely yours,

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