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Novotel Suites Shanghai Hongqiao Hotel 4 stars

TripAdvisor rating 3.0/5 11 reviews
Novotel Suites Shanghai Hongqiao
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+ 18 Services
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Room 1

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Services for children
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Suites Shanghai Hongqiao

No 1583 Huqingping Road
Qingpu District
201702
shanghai
china

Tel: +862153391188

Fax: (+86)21/53391188

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO At 6km / 3.73 miles

  • By train

    HONGQIAO STATION At 4.6km / 2.86 miles

  • By train

    XUJING EAST At 2.4km / 1.49 miles

GPS :31.17254, 121.299797

Our accommodations

Superior Suite with 1 Kingsize Bed, Duplex

  • Max. number of persons: 3
  • Area: From 50m²
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Deluxe Suite with 2 single beds

  • Max. number of persons: 3
  • Area: From 81m²
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Deluxe Suite with 1 kingsize bed, Duplex

  • Max. number of persons: 3
  • Area: From 81m²
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Deluxe Suite with 1 double bed and 1 single bed

  • Max. number of persons: 4
  • Area: From 88m²
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Executive Suite with 1 kingsize bed, Duplex

  • Max. number of persons: 3
  • Area: From 100m²
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Executive Suite with 2 king-size beds, Duplex

  • Max. number of persons: 5
  • Area: From 105m²
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Apartment with 1 Bedroom

  • Max. number of persons: 3
  • Area: From 56m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard Apartment with 1 king bed and 1 single bed

  • Max. number of persons: 4
  • Area: From 88m²
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Apartment with 1 Bedroom

  • Max. number of persons: 3
  • Area: From 100m²
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Apartment with 2 Bedrooms

  • Max. number of persons: 5
  • Area: From 105m²
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

EXCHANGE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Located adjacent to the lobby, the restaurant offers breakfast as well as All Day refreshments and drinks in modern surroundings. Guests can enjoy culinary delights, while taking time out from their busy agendas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Atrium Café

Photo non contractuelle / Strictly non binding

Atrium Café

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 350 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Suites Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

305 reviews

tripadvisor

TripAdvisor Rating 3.0/5

11 reviews

Spacious room, warm service

Customer review rating 4.8/5

J. Y. Business - 26/11/2019 Confirmed reviews ALL

I was really enjoy this home away from hotel feelings

尊敬的客人。 感谢惠赐有关下榻虹桥诺富特全套房酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我已将您的评论分享给团队成员，尤其是给您留下深刻印象的前台员工。您的赞扬会激励我们全体成员继续创造卓越的客人体验。在诺富特，您的满意，是我们的追求！ 全体成员再次对您的高度评价表示衷心的感谢，我们真诚地期待您的再次光临。 祝您心想事成！

Multiple stays at Novotel suites

TripAdvisor rating 3.0/5

BenoitN101 Business - 22/11/2019 TripAdvisor review

I stayed multiple times at the Novotel Suites Hongqiao since it was open. There are points I could accepts at the beginning but that I cannot anymore. • It’s an international hotel and almost no one speaks a word of English, it’s very difficult to ask for anything. • It’s the only Accor hotel I know that has no international TV channel on offer! Just one Chinese channel in English. This is totally unacceptable. • They have apartment and there is almost no equipment in them. Not even a cutting board, a decent knife or even a towel… • The mattress is of very low quality. • You receive a drink voucher being a platinum member but it’s almost impossible to redeem it. • The quality of the breakfast is very low, the juices are awful, no one speaks English…

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your ratings and constructive comments are very valuable for us. From your ratings I do understand that during your stay you are unsatisfied with staff poor English, we will strengthen the English training so that we meet your expectations and needs better in the future. I also have shared your comments with management concerned, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amanda Liu General Manager

Nice spacious room

Customer review rating 4.8/5

Charles K. Families - 24/10/2019 Confirmed reviews ALL

Would be better if there is bathtub

Dear CHARLES k., We very much appreciate your comments regarding your stay at the Novotel Suites Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. There is only 20% room has a bathtub inside the room, we are more than glad to arrange it for your next stay. (the inside diameter length is only 1.23M) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

cockcroach invested room and rude front desk manager

Customer review rating 4.8/5

Erwin L. Business - 11/10/2019 Confirmed reviews ALL

overall property is beautiful and also beautiful room. we were staying at room 552. The kitchen is invested with small cockroaches. We came here for exhibition and too tired after a long day to report to front desk to change room ( I had some videos and photos with me ) When trying to send a parcel via front desk to hotel manager, Mr. Leow at grand hyatt changsha, the front desk manager ( wearing spectacle, big sized build body ) was very unfriendly and giving us some kind of face. I sincerely hope that he was wearing the wrong tag, as if he is really the manager, then i cant imagine the future of this hotel with all those problems and this kind of service level.

Dear Erwin l., Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are now asking our contracted pest control company to enhance the extermination of the flying bugs you had saw in your room, as you know our hotel is next to a small river and have a nice balcony with big french window sliding door which is easier for the bugs to get into, please rest assured that we are trying variety methods to prevent future occurrence. On the otherside, we will deliver more training to all front desk staff in how to assisting customers with their courier requirement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Definitely worth coming back

Customer review rating 4.8/5

Kirpal M. Business - 08/09/2019 Confirmed reviews ALL

A very satisfying and comfortable stay. The staff were very helpful. Especially Allen from reception.Full marks to him.

nice room, but extremely dissatisfied service

Customer review rating 4.8/5

Fei L. Solo - 19/08/2019 Confirmed reviews ALL

I received a call from the front desk at 1 o'clock in the afternoon request to check out, but my lunch delivery was not delivered, so I asked if I could extend the check-out for half an hour, hoping to check out after lunch. However, the staff at front desk refused very rudely, without asking for any reasons. After I checked out, I sat in the lobby and waited for lunch. I carried the lunch and walked for a kilometer and found a coffee shop to sit and eat. This kind of service made me very sick. I'm a loyal member of accorhotels club, but this time i felt so disappointed.

Comfortable stay

Customer review rating 4.8/5

Jin Y. Business - 09/08/2019 Confirmed reviews ALL

Quiet & clean

Satisfied

Customer review rating 4.8/5

Chris L. Families - 05/08/2019 Confirmed reviews ALL

Nice stay experience

Customer review rating 4.8/5

Anonymous Solo - 04/07/2019 Confirmed reviews ALL

very good

Well done

Customer review rating 4.8/5

Corona Friends - 09/05/2019 Confirmed reviews ALL

Room tv is broken, it’s has snow in the screen. When the second day, front desk hotline never work. But when I left clean bottom. They contact me first then clean room. That’s seems sweet.

excellent

Customer review rating 4.8/5

Yue B. Couples - 23/01/2019 Confirmed reviews ALL

i like the inside design also with the excellent service.

A VALUE DEAL TO STAY IN NOVOTEL SHANGHAI HONGQIAO

Customer review rating 4.8/5

C. L. Business - 16/11/2018 Confirmed reviews ALL

FACILITY IS PERFECT, THE DECORATION AND DESIGNING IS EXCELLENT. ROOM IS BIG, STAFF IS FRIENDLY I WOULD LIKE TO CHECK IN AGAIN

Personnel réceptio totalement incompétent

TripAdvisor rating 3.0/5

Nomad50312339505 Business - 10/11/2018 TripAdvisor review

The idiot at the reception did not give me back my credit card after check out (which took 22 minutes). I had to ask that they ship it to Guangzhou by express mail. They made me pay for the mail. No apologies. no nothing.

Dear Nomad, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We had learn from this and will take appropriate measures to address the problem and prevent future occurrence. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience in your future visit here in Shanghai. Sincerely yours,
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