Sofitel Shanghai Hongqiao Hotel

nice breakfast with handmade food. nice GYM.

We have been frequent guests since the first time trial staying in Sofitel Hongqiao. Although its only 5 mins drive from my home, staying in the hotel has been a must for our weekends/holidays as we really feel at home EVERY TIME, especially during the pandemic when only local trips are possible. JACKSON is the BEST customer experience professional we have ever experienced. He always tries to understand our stay preference and expectation in advance and get all set perfectly - a key factor that makes our trip relaxing and satisfying. He never let us down in the requests we raised. We are very impressed by his kindness and professionalism. Executive lounge is our favorite place in the hotel with best service and offers. My daughter loves it. Super cozy and peaceful. Ivy is such a considerate and sweet lady, providing the best service we could ever expected. She makes us feel at home from the very first time we met - she even help me look after my naughty daughter without any complaint. A super loving team. The service of Kwee Zeen restaurant, however, needs improvement. From what we experienced, the food variety was good as before, but the service quality dropped much - not as well organized as before. Among all the staff, a young man called Leo is the only warm-hearted staff i have noticed. Anyways, we will continue staying in this hotel frequently cuz we do love it!

I have booked one night via Fliggy at Sofitel Hongqiao. The booking details showed that I'd have a discount for food and beverage during the stay. The first time I told this to the reception, they told me they need to confirm and they have confirmed this privilege. However, when I went to reception near the dinner time to book a table, the reception said they have definitely no idea about this thing. I have presented the page to them and there was also a non-Chinese manager I think who told me in a certain attitude that it is impossible to use this discount. Then I was totally embarrassed at that time. After the several confirmations they have made, the reception desk told me it was ok to use the discount and booked a table for me without any apologies. (As it has wasted me nearly 15 minutes) . More embarrassingly, when I arrived at the restaurant, the server told me they didn't receive any booking table... and they went to confirm for another 15 minutes. So I would like to know, what are you doing during your internal communication? Why nobody knows any of your official offer in Fliggy? It totally showed your management chaos in Accor Group. As a customer, I am really disappointed with your service here.

nice stay with nice staffs.

Overall is a good stay I. Sofitel hotel

Sofitel Hongqiao is always my favorite hotel for family weekend getaways. It’s been so long since our last stay, the experience was good as always. My room was in great hand long before my stay - it’s very sweet of Jack who tried to understand my needs beforehand and get all set perfectly for us. The variety of food has been updated with high level of quality, a safe choice for my kid. We can always be greeted by Chief chef Andrea. Lounge is the favorite place for kids and the elders with a high level of service and offer. Ivy is such a beautiful and sweet lady who provides the best service. I can’t wait to return during spring festival.

A nice hotel with a good location if you arrive at or departure is from Hongqiao Airport or trainstation. We had an afternoon arrival with a very early departure and Sofitel Hongqiao was a good choice of hotel. Nicely decorated. Joe Torres, Guest service Manager, did a great job and he is the guy to go to if you need something as a guest at this hotel. The only misshap was the check out at 04:00AM checkout staff, some training might be needed.

the swimming pool for infant very well

Ivy was so nice and cute，she treat us like friend，really good

Friendly concierge and staff, high tea and lounge deal was worth the upgrade as it was included. Had the gym and pool to ourselves: good value, lovely stay.

Staff at check in counter all friendly, rooms are comfortable at standard. We have good experiences at your hotel. The only issue is that the water in swimming pool is so cold, if it could be improve, it will be great! Fabienne

Sofitel Hongqiao is a very French hotel. From the façade of the building to the decorations of the hotel, a strong French taste overwhelms every minute of my experience – exactly the same as what you may feel in Paris. These atmospheric elements perfectly personify the philosophy of Sofitel – live in the French way. As an AccorPlus Platinum member, I was upgraded to the Executive Floor. The first impression of the room? It was SO spacious! The signature “MyBed” series is as comfortable as usual, no wonder why it is selected to be part of the “La Première” First Class product by Air France. On the table, I received a generous welcome amenity which includes a plate of fresh fruit, chocolates, and pastries. All of them are in good taste and delicate presentation - it is a very sweet “welcome”. The same sweet thing is the hotel’s services. The Guest Service Manager Kivller is always that helpful during our entire stay and we bear appreciation for his patience as we consume a lot of his time when checking in. Due to the COVID-19 outbreak, the hotel relocates the lounge services to the lobby bar, which is not bad at all. The lounge and bar team (Lucy, Penny, Nicole, Sherry and Lori, please forgive me if I miss any names) took care of us thoughtfully. The buffet hall manager Gerry? (or Jerry?) gave us an impressive introduction to the hotel, and the breakfast buffet is amazing – especially in terms of the extraordinarily wide range of choices and the gorgeous and grandeur dining environment. To our surprise, the breakfast even offers the famous Chinese dish - Sichuan-flavored duck blood in spicy sauce (毛血旺), and the Cantonese Dim Sum is almost as authentic as what you may taste when enjoying Yum Cha (飲茶) in an ordinary Hong Kong tea house! Adding local delicacies to an international buffet breakfast is a brilliant idea and is something that deserved to be encouraged and applauded. The genuine culinary experience that an international traveler encounters through these fascinating local foods itself is a journey of discovery that could be the keepsake in their lifelong memory, while to those Chinese foreigners like me, they are the nice touch to awake the gustatory memory after decades of departure from the hometown. The hotel successfully weaves the great food, facilities, and services into a satisfying stay that we experienced this time. We are looking forward to revisiting the hotel again to try their fantastic dinner buffet in the near future.

The lovely staff in Sofitel truly makes me feel like home whenever I stayed in this hotel. Ivy, Nicole, Jenny, Louis, Kelly and Joe are the warmest staff I ever met, they are always putting in their best effort to make my each stay as comfortable as possible. Nothing much negative to feedback, except this trip I was upset with one chef's attitude at the noodles section in the cafe during one Saturday breakfast morning. Nevertheless, it was still a pleasant stay overall. Happy CNY to all staff in Sofitel Shanghai HongQiao. Looking forward to see you guy again soon!

Great hotel and good location for the Expo Centre. Service was excellent and overall this is a very good hotel. The staff were very helpful at all times and make you feel welcome. Second time at this hotel and will be back again.

Very nice hotel with great staff, a little hard to get to but it is 10 minutes from the train station in the morning. Rooms are very nice and very clean. This trip was not as good as those in the past due to some issues at check in and the main bar downstairs being closed for a photo shoot.