Sofitel Shanghai Hongqiao Hotel

The lovely staff in Sofitel truly makes me feel like home whenever I stayed in this hotel. Ivy, Nicole, Jenny, Louis, Kelly and Joe are the warmest staff I ever met, they are always putting in their best effort to make my each stay as comfortable as possible. Nothing much negative to feedback, except this trip I was upset with one chef's attitude at the noodles section in the cafe during one Saturday breakfast morning. Nevertheless, it was still a pleasant stay overall. Happy CNY to all staff in Sofitel Shanghai HongQiao. Looking forward to see you guy again soon!

I spent several nights at Shanghai but after choosing several hotels from the chain I finally found the perfect match for me which is not very far from Hongqiao and also in the morning quite nicely convenient to the work place. I really appreciate also the attitude of Mr. Joe. He is really part of the hotel and making the hotel experience very personalised.

Great!

This is one hotel that makes you feel like you are at home. The staff remembers who you are although the last stay could be a few months back. I would always try to schedule my meetings/dinners near Hongqiao instead of the city so that I can stay at Sofitel Hongqiao. Many thanks to Jackson from the front desk, Adward from concierge, Lori and Lara from Le Bar and Ivy from the club lounge. They made my stay perfect.

The facilities of Sofitel Shanghai Hongqiao is more than perfect especially in terms of the executive lounge and guest room. Located at a decent and resonable distance to Hongqiao hub, this hotel has built the most luxury phenomenon in the entire Hongqiao CBD area and it accomodates Accor elite members extremely well with incredible enthusiasm and professionalism by not only front desk, concierge and executive lounge but also reservation department. Considering the room price I cannot think of any other choice than this for future stays here. It absolutely beats other luxury or high-end brands at this location. The breakfast in the canteen is good, so as the Happy Hour in the Executive Lounge. With the launch of brand new Accor All program, the hotel has noticeably done some retrofit in coherence with the idea of introducing modern, unique and romantic lifestyle to customers from all perspectives, including the fresh turn down service by HSKP department consisting of setting up fragrance and Wishing Bottle. Special thanks to Mr. Aless He as Director of Rooms and Ms. Jenny Lei as Guest Relation Ambassador who provided extraodinary service during my stay and set a textbook-like example of How-To-Treat Platinum/Diamond Members in the new Accor All loyalty program. The entire team of Executive Lounge is also remarkable by taking inspirations from latest trend of Chinese social network services and offering very refreshing and welcoming solutions & decorations which are globally competitive.

Beautiful hotel and great staff but food and drinks are expensive.

We were welcomed back by Adward, who remembered us from our previous visit. Quick, easy problem free check in, superb room, huge comfortable bed. Super clean and tidy. Chris in the bar is a real asset to you. She remembered our orders, and was always polite and welcoming. We ate twice in the bar, and when I mentioned that the Bordelaise Sauce I had with my steak, was not what I perceive a traditional Bordelaise to be, she did say she would have a word with the chef. She was also very helpful with receipts, as I am trying to attain Silver level membership, and had mislaid some receipts. Kang on the Concierge desk deserves a mention, he was also very helpful, and always smiling. Johnny on the front desk also helped with receipts, and explained that putting costs on the room, was the best way forward to keep everything together. I have the ALL app on my phone, and did not realise it had changed, so he was very helpful for me. I did also recommend you to a Chinese business associate who currently uses Radisson.

Great hotel and good location for the Expo Centre. Service was excellent and overall this is a very good hotel. The staff were very helpful at all times and make you feel welcome. Second time at this hotel and will be back again.

Hotel was good with an acceptable services.

Extremely Happy always stay at Sofitel whenever we visit Shanghai

Very nice hotel with great staff, a little hard to get to but it is 10 minutes from the train station in the morning. Rooms are very nice and very clean. This trip was not as good as those in the past due to some issues at check in and the main bar downstairs being closed for a photo shoot.

It is very to exhibition center. Also near to paradise walk and Hub shopping area. Manager of Hotel very good. He solve a couple problems quickly. There is exchange machine inside of hotel and rate is better than airport. Japan restaurant OK. Spa is nice good service.

Stayed at the Sofitel Hongqiao Hotel for 5 nights. When I

The staff here always go above and beyond, I stay in Sofitels all around the world, but Hongqiao always gives the best service

The room was provided toothpaste but missing toothbrush. Two pencils were available but both were unusable. Pencil sharpener was not provided. Expected better breakfast.