As a loyal guest of this hotel, I have got used to having family stay at Sofitel Hongqiao quite often in the past few years although we live only 1km away from the hotel. Jack Leung always prepares our room better can we could ever expect before we arrive there and Nicole at the executive lounge is always sweet and considerate, leaving us the only reason we will come back again. Having staying in Sofitel Hongqiao for dozens of nights and having influenced so many friends (making them start staying in this hotel), I am very disappointed that I have to leave my very first negative comments ever. However, my attachment to the hotel is a little lower than before mainly due to a worse dining experience in the Kweenzeen restaurant. Dining is a big topic of the stay. Honestly, location is never the strength of this hotel as it's far away from city center and subway station. However, what attracted me most was the sense of belonging and a home-like stay experience. Food variety is quite good. By last year, the restaurant service crew were nice to everyone, even my friends who came to visit me. But my stay this year is completely different - for me, some of the kweezeen service staff are very cold and distant. When asked about something, they were either "no idea" or "wait a min" or wasting your time without telling the best payment option and etc. I dont feel their passion of professionalism towards their job. I doubt if the team is stable or well-trained. It's a pity to see the service of this restaurant reached such a low level of quality. This will be the reason keeping me from recommending to more friends in the future.

Hotel condition is very good. And person in the hotel are very very kindly When I am in the hotel very happy and lounge is also very good food very delicious. Bed is very comfortable so I can steep well

Only from desk Ms Deva services is very bad and not friendly and professional.

Stepping into Sofitel Hong Qiao is like going home whenever I am in Shanghai. I thought due to Covid I has not been to the hotel for almost 1 and a half year, no one would remembered me. But all the staff from all levels are so warm , and most of them addressed me by name and makes me feel so welcome when I stepped into the hotel on the day I checked in. I deeply appreciate the birthday celebration surprise that View, Aless, Jack and Him planned for me, especially the delicious birthday cake. I thank Nicole, Amy, Chris and Taylor for ensureing my needs are attended to including my meeting with clients in the meeting room at the 8th floor. Big Thank you to the restuarant team, Jerry , Him, Jimmy and the staff , for preparing my breakfast every morning. And even thank you to Kevin and his team at the Concierge for managing my parcels from online shopping sites! Not forgetting Kelly and Lori for their attentiveness whenever I was at the bar for a drink, especially during the weekend. And of cos the 7th floor housekeeping team for making my room clean and ensureing I have enough water to drink everyday. I may miss out some, but nevertheless, thank you everyone in Sofitel, for always making my stay so pleasant!

location is not good, facility looks nice and room is big enough. Staff in swimming pool doesn't have the sense for customer service. It is the first time, when i ask for helping to inflate the swimming circles for kids , it was refused by the staff and asked you to do by yourself. I never met this kind of "service" before in any hotels i have been stayed.

Well stay in the hotel again. We stayed 2 nights with my wife and daughter. Overall experience was good. The frontdesk staff was nice and helpful. The lounge was re-open. The staff were very kind to help us. The One thing to be improved is that the description of junior suit in Accor website. There is no detailed introduction of this junior suit in Accor webside or app. Actually, this is not a real suit, but just bigger room. It makes guest confusion. I booked suit, however, can only stay in a normal room. The feeling is not good. And I can also feel the cost reduction implementation in this hotel. The one time toiletries were canceled, use the fixed big bottle to replace. Turn down service was disappeared, which should not match with Sofitel brand. The bell boy was not friendly, who didn't help guest, but only asked what you are doing here.

Nice hotel with full of delicacy and attention . Thnaks to ALESS teams and Sofitel STyle

Overall experience is unforgettable, especially because of Mr. Joe, who is providing an excellent service to the guests. Basically he is super helpful and time saver.

The hotel is well located close to exhibition centre, staffs are nice and professional. The concierge Kevin was helping us with all arrangement which allowed us only concentrated on our business. The lounge was provided with varieties of food and drinks. The staffs attitude was excellent.

the room temperature is unadjustable, friends and myself confront the same issue, air condition does not work, overall room temperature too warm, +25 degrees, cannot sleep well. besides, for the double bed room, the bed is too small compare to other hotels.

nice breakfast with handmade food. nice GYM.

We have been frequent guests since the first time trial staying in Sofitel Hongqiao. Although its only 5 mins drive from my home, staying in the hotel has been a must for our weekends/holidays as we really feel at home EVERY TIME, especially during the pandemic when only local trips are possible. JACKSON is the BEST customer experience professional we have ever experienced. He always tries to understand our stay preference and expectation in advance and get all set perfectly - a key factor that makes our trip relaxing and satisfying. He never let us down in the requests we raised. We are very impressed by his kindness and professionalism. Executive lounge is our favorite place in the hotel with best service and offers. My daughter loves it. Super cozy and peaceful. Ivy is such a considerate and sweet lady, providing the best service we could ever expected. She makes us feel at home from the very first time we met - she even help me look after my naughty daughter without any complaint. A super loving team. The service of Kwee Zeen restaurant, however, needs improvement. From what we experienced, the food variety was good as before, but the service quality dropped much - not as well organized as before. Among all the staff, a young man called Leo is the only warm-hearted staff i have noticed. Anyways, we will continue staying in this hotel frequently cuz we do love it!

Sofitel Hongqiao is a very French hotel. From the façade of the building to the decorations of the hotel, a strong French taste overwhelms every minute of my experience – exactly the same as what you may feel in Paris. These atmospheric elements perfectly personify the philosophy of Sofitel – live in the French way. As an AccorPlus Platinum member, I was upgraded to the Executive Floor. The first impression of the room? It was SO spacious! The signature “MyBed” series is as comfortable as usual, no wonder why it is selected to be part of the “La Première” First Class product by Air France. On the table, I received a generous welcome amenity which includes a plate of fresh fruit, chocolates, and pastries. All of them are in good taste and delicate presentation - it is a very sweet “welcome”. The same sweet thing is the hotel’s services. The Guest Service Manager Kivller is always that helpful during our entire stay and we bear appreciation for his patience as we consume a lot of his time when checking in. Due to the COVID-19 outbreak, the hotel relocates the lounge services to the lobby bar, which is not bad at all. The lounge and bar team (Lucy, Penny, Nicole, Sherry and Lori, please forgive me if I miss any names) took care of us thoughtfully. The buffet hall manager Gerry? (or Jerry?) gave us an impressive introduction to the hotel, and the breakfast buffet is amazing – especially in terms of the extraordinarily wide range of choices and the gorgeous and grandeur dining environment. To our surprise, the breakfast even offers the famous Chinese dish - Sichuan-flavored duck blood in spicy sauce (毛血旺), and the Cantonese Dim Sum is almost as authentic as what you may taste when enjoying Yum Cha (飲茶) in an ordinary Hong Kong tea house! Adding local delicacies to an international buffet breakfast is a brilliant idea and is something that deserved to be encouraged and applauded. The genuine culinary experience that an international traveler encounters through these fascinating local foods itself is a journey of discovery that could be the keepsake in their lifelong memory, while to those Chinese foreigners like me, they are the nice touch to awake the gustatory memory after decades of departure from the hometown. The hotel successfully weaves the great food, facilities, and services into a satisfying stay that we experienced this time. We are looking forward to revisiting the hotel again to try their fantastic dinner buffet in the near future.

The lovely staff in Sofitel truly makes me feel like home whenever I stayed in this hotel. Ivy, Nicole, Jenny, Louis, Kelly and Joe are the warmest staff I ever met, they are always putting in their best effort to make my each stay as comfortable as possible. Nothing much negative to feedback, except this trip I was upset with one chef's attitude at the noodles section in the cafe during one Saturday breakfast morning. Nevertheless, it was still a pleasant stay overall. Happy CNY to all staff in Sofitel Shanghai HongQiao. Looking forward to see you guy again soon!

Great hotel and good location for the Expo Centre. Service was excellent and overall this is a very good hotel. The staff were very helpful at all times and make you feel welcome. Second time at this hotel and will be back again.