Sofitel Shanghai Hongqiao Hotel

nice stay with nice staffs.

Overall is a good stay I. Sofitel hotel

Sofitel Hongqiao is always my favorite hotel for family weekend getaways. It’s been so long since our last stay, the experience was good as always. My room was in great hand long before my stay - it’s very sweet of Jack who tried to understand my needs beforehand and get all set perfectly for us. The variety of food has been updated with high level of quality, a safe choice for my kid. We can always be greeted by Chief chef Andrea. Lounge is the favorite place for kids and the elders with a high level of service and offer. Ivy is such a beautiful and sweet lady who provides the best service. I can’t wait to return during spring festival.

A nice hotel with a good location if you arrive at or departure is from Hongqiao Airport or trainstation. We had an afternoon arrival with a very early departure and Sofitel Hongqiao was a good choice of hotel. Nicely decorated. Joe Torres, Guest service Manager, did a great job and he is the guy to go to if you need something as a guest at this hotel. The only misshap was the check out at 04:00AM checkout staff, some training might be needed.

the swimming pool for infant very well

Ivy was so nice and cute，she treat us like friend，really good

Friendly concierge and staff, high tea and lounge deal was worth the upgrade as it was included. Had the gym and pool to ourselves: good value, lovely stay.

Staff at check in counter all friendly, rooms are comfortable at standard. We have good experiences at your hotel. The only issue is that the water in swimming pool is so cold, if it could be improve, it will be great! Fabienne

It is a brand new beautiful hotel with a French style and cuisine.

good service

nice environment, beyond my expection.

- Curtain is broken in the room. -The bill didn't be prepared in advance when we check out. I did request that to prepare Bill and Invoice together in advance when I check in because I need to leave in early morning. - The front desk didn't say sorry or excuse for their problem above when I check out, but looks quite impatient. - In the bottole of body cream, the using description part is worng. It is the using description for Body shampoo . - Chopsticks are not on the table for breakfast, even though most of the guest are Chinese !! When we give suggestion to waiter, they say , it is request from top management. Honestly, it is so stupid top management's request. How many foreigner guest will you have in such special periord ???? Please pay more attention on Chinese request.

Sofitel Hongqiao is a very French hotel. From the façade of the building to the decorations of the hotel, a strong French taste overwhelms every minute of my experience – exactly the same as what you may feel in Paris. These atmospheric elements perfectly personify the philosophy of Sofitel – live in the French way. As an AccorPlus Platinum member, I was upgraded to the Executive Floor. The first impression of the room? It was SO spacious! The signature “MyBed” series is as comfortable as usual, no wonder why it is selected to be part of the “La Première” First Class product by Air France. On the table, I received a generous welcome amenity which includes a plate of fresh fruit, chocolates, and pastries. All of them are in good taste and delicate presentation - it is a very sweet “welcome”. The same sweet thing is the hotel’s services. The Guest Service Manager Kivller is always that helpful during our entire stay and we bear appreciation for his patience as we consume a lot of his time when checking in. Due to the COVID-19 outbreak, the hotel relocates the lounge services to the lobby bar, which is not bad at all. The lounge and bar team (Lucy, Penny, Nicole, Sherry and Lori, please forgive me if I miss any names) took care of us thoughtfully. The buffet hall manager Gerry? (or Jerry?) gave us an impressive introduction to the hotel, and the breakfast buffet is amazing – especially in terms of the extraordinarily wide range of choices and the gorgeous and grandeur dining environment. To our surprise, the breakfast even offers the famous Chinese dish - Sichuan-flavored duck blood in spicy sauce (毛血旺), and the Cantonese Dim Sum is almost as authentic as what you may taste when enjoying Yum Cha (飲茶) in an ordinary Hong Kong tea house! Adding local delicacies to an international buffet breakfast is a brilliant idea and is something that deserved to be encouraged and applauded. The genuine culinary experience that an international traveler encounters through these fascinating local foods itself is a journey of discovery that could be the keepsake in their lifelong memory, while to those Chinese foreigners like me, they are the nice touch to awake the gustatory memory after decades of departure from the hometown. The hotel successfully weaves the great food, facilities, and services into a satisfying stay that we experienced this time. We are looking forward to revisiting the hotel again to try their fantastic dinner buffet in the near future.

Sofitel Hongqiao is a very French hotel. From the façade of the building to the decorations of the hotel, a strong French taste overwhelms every minute of my experience – exactly the same as what you may feel in Paris. These atmospheric elements perfectly personify the philosophy of Sofitel – live in the French way. As an AccorPlus Platinum member, I was upgraded to the Executive Floor. The first impression of the room? It was SO spacious! The signature “MyBed” series is as comfortable as usual, no wonder why it is selected to be part of the “La Première” First Class product by Air France. On the table, I received a generous welcome amenity which includes a plate of fresh fruit, chocolates, and pastries. All of them are in good taste and delicate presentation - it is a very sweet “welcome”. The same sweet thing is the hotel’s services. The Guest Service Manager Kivller is always that helpful during our entire stay and we bear appreciation for his patience as we consume a lot of his time when checking in. Due to the COVID-19 outbreak, the hotel relocates the lounge services to the lobby bar, which is not bad at all. The lounge and bar team (Lucy, Penny, Nicole, Sherry and Lori, please forgive me if I miss any names) took care of us thoughtfully. The buffet hall manager Gerry? (or Jerry?) gave us an impressive introduction to the hotel, and the breakfast buffet is amazing – especially in terms of the extraordinarily wide range of choices and the gorgeous and grandeur dining environment. To our surprise, the breakfast even offers the famous Chinese dish - Sichuan-flavored duck blood in spicy sauce (毛血旺), and the Cantonese Dim Sum is almost as authentic as what you may taste when enjoying Yum Cha (飲茶) in an ordinary Hong Kong tea house! Adding local delicacies to an international buffet breakfast is a brilliant idea and is something that deserved to be encouraged and applauded. The genuine culinary experience that an international traveler encounters through these fascinating local foods itself is a journey of discovery that could be the keepsake in their lifelong memory, while to those Chinese foreigners like me, they are the nice touch to awake the gustatory memory after decades of departure from the hometown. The hotel successfully weaves the great food, facilities, and services into a satisfying stay that we experienced this time. We are looking forward to revisiting the hotel again to try their fantastic dinner buffet in the near future.

Please Contact me at +86…7, I would described their detail through phone call, thanks.