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Sofitel Shanghai Hongqiao Hotel

TripAdvisor rating 4.5/5 532 reviews
Sofitel Shanghai Hongqiao
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+ 26 Services
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Hotel extras

  • Bathrooms with separate bathtub and shower with branded Lanvin amenities

  • Immerse yourself in refined gastronomy in our three restaurants or two bars

  • Impressive Grand Ballroom with its 10m high ceiling draws inspiration from Parisian architectu

  • Located near Hongqiao Airport and Railway Station, opposite National Exhibiton and Convention,

  • Modern french designed rooms all featuring Sofitel Mybed and free WiFi.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • HONGQIAO AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Shanghai Hongqiao

No 666 Taihong Road
Minhang District
201107
shanghai
china

Tel: +862136696666

Fax: (+86)21/36696693

Contact email

Check-in from 14h00

Check out up to 12h00

  • HUAXIANGROAD :   197 803 HUAXIANGROAD

  • METRO LINE 2 :   2 SHANGHAI STATION

  • By plane

    HONGQIAO AIRPORT At 5.5km / 3.42 miles - Shuttle paying

  • By train

    HONGQIAO RAILWAY At 3.5km / 2.17 miles

GPS :31.2003159, 121.3060846

Our accommodations

The modern French inspired room features the signature Sofitel MyBed, 48inch LCD TV with satellite channels, bathroom with separate bathtub and shower, Lanvin amenities and WiFi.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 44m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 44m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 50m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 50m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, Club Millesime Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, Club Millesime Access, 2 SingleSize Beds

  • Max. number of persons: 3
  • Area: From 50m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE, One King Size Bed

  • Max. number of persons: 3
  • Area: From 68m²

PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 68m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

KWEE ZEEN

Type of cuisine: International

A Parisian restaurant offering diners a unique interactive kitchen concept. Immerse in a city oasis, as you take in the breathtaking views of our cascading waterfall.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS

Type of cuisine: Regional

Modern Cantonese fusion restaurant drawing inspiration from Parisian gastronomy. Le Chinois boasts 8 unique private dining rooms with breaktaking views over our cascading waterfall.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

An opulent Parisian lounge featuring our signature high tea, decadent wine list and creative cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCHO TAPAS AND WINE

Photo non contractuelle / Strictly non binding

A petite Spanish tapas wine bar with an injection of soulful gourmandise experiences.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,030 m²

  • Maximum capacity: 920 people

  • Maximum banquet capacity: 720 people

Find out more

Our guest reviews for
Sofitel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,182 reviews

tripadvisor

TripAdvisor Rating 4.5/5

532 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

As usual, it has been an awesome stay!

TripAdvisor rating 4.5/5

katherinechai2020 Business - 20/01/2020 TripAdvisor review

The lovely staff in Sofitel truly makes me feel like home whenever I stayed in this hotel. Ivy, Nicole, Jenny, Louis, Kelly and Joe are the warmest staff I ever met, they are always putting in their best effort to make my each stay as comfortable as possible. Nothing much negative to feedback, except this trip I was upset with one chef's attitude at the noodles section in the cafe during one Saturday breakfast morning. Nevertheless, it was still a pleasant stay overall. Happy CNY to all staff in Sofitel Shanghai HongQiao. Looking forward to see you guy again soon!

Dear katherinechai2020, Thank you for coming back again! Your feedback is greatly appreciated. We will pass your recognition to our team members. This is the best encouragement for us. With regards to one of our chef's attitude at the noodles section, we do apologize for that. At Sofitel, we always aim to provide the ultimate guest experience, we will investigate what has happened and make improvement action plan internally. Happy Chinese New Year to you too. We are looking forward your next visit soon! Regards, View Li Director of Guest Experience Sofitel Shanghai Hongqiao

Very pleasant. I like the hotel's environment and also the specious rooms.

Customer review rating 4.6/5

Tomas Business - 19/01/2020 Confirmed reviews ALL

I spent several nights at Shanghai but after choosing several hotels from the chain I finally found the perfect match for me which is not very far from Hongqiao and also in the morning quite nicely convenient to the work place. I really appreciate also the attitude of Mr. Joe. He is really part of the hotel and making the hotel experience very personalised.

Dear Tomas, Thank you for staying with us. Your feedback is so great and we are very happy to hear it. Such an honor to serve you. Joe is absolutely one of our great team member, we will surely pass your encouragement to Joe. Hope to see you again soon! Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…
Customer review rating 4.6/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

Great!

Dear Guest, Thank you for staying with us and sharing your feedback. We are looking forward your next visit soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…
Customer review rating 4.6/5

T. J. F. Business - 12/01/2020 Confirmed reviews ALL

This is one hotel that makes you feel like you are at home. The staff remembers who you are although the last stay could be a few months back. I would always try to schedule my meetings/dinners near Hongqiao instead of the city so that I can stay at Sofitel Hongqiao. Many thanks to Jackson from the front desk, Adward from concierge, Lori and Lara from Le Bar and Ivy from the club lounge. They made my stay perfect.

Dear Jek F. T., Thank you for staying with us again. It is so great to have your positive feedback, it's worth tons of gold. Having a loyalty guest and spreading a positive word of mouth, both are very good encouragements to the team. At Sofitel Shanghai Hongqiao, you could always expect attentive and anticipated service. We constantly learn our guest's preferences and make arrangement prior to the arrival. We are proud of being part of Sofitel service culture and ready to pamper your stay anytime. Hope to see you again soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Perfect, Ideal, Spectacular

Customer review rating 4.6/5

1024flyer Friends - 07/01/2020 Confirmed reviews ALL

The facilities of Sofitel Shanghai Hongqiao is more than perfect especially in terms of the executive lounge and guest room. Located at a decent and resonable distance to Hongqiao hub, this hotel has built the most luxury phenomenon in the entire Hongqiao CBD area and it accomodates Accor elite members extremely well with incredible enthusiasm and professionalism by not only front desk, concierge and executive lounge but also reservation department. Considering the room price I cannot think of any other choice than this for future stays here. It absolutely beats other luxury or high-end brands at this location. The breakfast in the canteen is good, so as the Happy Hour in the Executive Lounge. With the launch of brand new Accor All program, the hotel has noticeably done some retrofit in coherence with the idea of introducing modern, unique and romantic lifestyle to customers from all perspectives, including the fresh turn down service by HSKP department consisting of setting up fragrance and Wishing Bottle. Special thanks to Mr. Aless He as Director of Rooms and Ms. Jenny Lei as Guest Relation Ambassador who provided extraodinary service during my stay and set a textbook-like example of How-To-Treat Platinum/Diamond Members in the new Accor All loyalty program. The entire team of Executive Lounge is also remarkable by taking inspirations from latest trend of Chinese social network services and offering very refreshing and welcoming solutions & decorations which are globally competitive.

Dear 1024Flyer, Thank you so much for taking the time and letting us know your stay experience. At Sofitel you can always expect your every needs are attended with extra care. Being a ALL member also means that you will get extra value from all aspects. We believe creating magnifique experience is the right thing to do. That's why our team in each department is doing everything we can to ensure your stay is pampered. We also thank you for recognizing Aless and Jenny, our very service star, they are very good example to represent how Sofitel guests should be treated. Throughout the hotel, we walk the talk and lead by examples, so that we can ensure the service standards are delivered in a consistent way. Thank you once again for your compliment, this is definitely also encouragement for the team. We are looking forward your next stay soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…
Customer review rating 4.6/5

Keiran T. Business - 07/01/2020 Confirmed reviews ALL

Beautiful hotel and great staff but food and drinks are expensive.

Dear Keiran T., Thank you so much for your feedback. At Sofitel, you can always expect thoughtful service and attentive staff. We are so excited to learn you had such great experience. Regarding the price for food and beverage, we will share your feedback with our team for further improvement. However, we are innovating our products and promotions from time to time, stay tuned on our website. Hope to see you again soon! Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

10 out of 10

Customer review rating 4.6/5

Lee Couples - 06/01/2020 Confirmed reviews ALL

We were welcomed back by Adward, who remembered us from our previous visit. Quick, easy problem free check in, superb room, huge comfortable bed. Super clean and tidy. Chris in the bar is a real asset to you. She remembered our orders, and was always polite and welcoming. We ate twice in the bar, and when I mentioned that the Bordelaise Sauce I had with my steak, was not what I perceive a traditional Bordelaise to be, she did say she would have a word with the chef. She was also very helpful with receipts, as I am trying to attain Silver level membership, and had mislaid some receipts. Kang on the Concierge desk deserves a mention, he was also very helpful, and always smiling. Johnny on the front desk also helped with receipts, and explained that putting costs on the room, was the best way forward to keep everything together. I have the ALL app on my phone, and did not realise it had changed, so he was very helpful for me. I did also recommend you to a Chinese business associate who currently uses Radisson.

Dear Lee， Thank you so much for taking the time to let us know your stay experience. We are so proud many of our team members are doing our best to make your stay pleasant. At Sofitel, we are always striving to make sure your every needs are attended. I will let our team members know your encouragement. and all of us are looking forward your visit again soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Excellent Hotel

TripAdvisor rating 4.5/5

davidcallery Business - 16/12/2019 TripAdvisor review

Great hotel and good location for the Expo Centre. Service was excellent and overall this is a very good hotel. The staff were very helpful at all times and make you feel welcome. Second time at this hotel and will be back again.

Dear davidcallery, Thank you for giving us your feedback. Our team is very passionate about what we are doing and always believe ensuring guest satisfaction is the right thing to do. We hope that every time you come to Shanghai, you could select us as your preferred hotel. Hope to see you soon. Regards, View Li Director of Guest Experience Sofitel Shanghai Hongqiao

It was acceptable.

Customer review rating 4.6/5

R. A. Business - 15/12/2019 Confirmed reviews ALL

Hotel was good with an acceptable services.

Dear Mr. R. A., Thank you for the great feedback. Guest satisfaction and experience is always our first priority. Our team would do everything possible to ensure your stay experience are properly arranged. However we noticed from your feedback the service quality needs to be further improved for some particular areas. We will definately do the needful to improve the service and hope to see you again. Please feel free to email me directly if you have more details to share with us. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Amazing

Customer review rating 4.6/5

Anni K. Couples - 13/12/2019 Confirmed reviews ALL

Extremely Happy always stay at Sofitel whenever we visit Shanghai

Dear Ms. K., Thank you for staying with us. It is our pleasure to provide you the Sofitel experience. Hope to see you again soon! Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Near Hongqiao train station

TripAdvisor rating 4.5/5

C4628ETjohns Business - 10/12/2019 TripAdvisor review

Very nice hotel with great staff, a little hard to get to but it is 10 minutes from the train station in the morning. Rooms are very nice and very clean. This trip was not as good as those in the past due to some issues at check in and the main bar downstairs being closed for a photo shoot.

Dear C4628ETjohns, Thank you for sharing with us the great feedback. We are very exited to provide you our service. We are sorry for what happened during your check-in, rest assured that we are doing our best to make improvement. Le Bar was temporarily inaccessible due to a private event, however we do provide an alternative place our Ocho Bar or Kwee Zeen restaurant where you can enjoy drinks and food without necessarily going to Le bar. Thank you for your understanding, hope to see you again very soon. Regards, View Li Director of Guest Experience Sofitel Shanghai Hongqiao

Business travel

TripAdvisor rating 4.5/5

Karub70 Business - 10/12/2019 TripAdvisor review

It is very to exhibition center. Also near to paradise walk and Hub shopping area. Manager of Hotel very good. He solve a couple problems quickly. There is exchange machine inside of hotel and rate is better than airport. Japan restaurant OK. Spa is nice good service.

Dear Karub70, Thank you for staying with us and sharing such great feedback. At Sofitel Shanghai Hongqiao, you will not only benefit from the convenience of our location, but also the beautiful facilities, spacious room where you can have your own privacy. Our team is also very passionate about creating personalized service and proactively provide solution before you asking. We are very delight to know you enjoyed your stay. Hope to see you again soon. Regards, View Li

Not as good as in the past

Customer review rating 4.6/5

Anonymous Business - 09/12/2019 Confirmed reviews ALL

Stayed at the Sofitel Hongqiao Hotel for 5 nights. When I

Dear Guest, Thank you for sharing with us your feedback. We have read through every word in the feedback, including the comments beneath the questions. We do apologize for such unpleasant experience. As a Sofitel guest, you are are always our first priority. Guest-centric culture is within us. Yes, Le Bar was temporarily inaccessible for an private event which was booked in advance. We already realized that we should provide an alternative exclusive area so that our guests can enjoy a wonderful drink without necessarily going to Le Bar. Prior to the event, we have already put out a signage with this solution to prevent any inconvenience. Thank you for sharing your feedback, we will look for more and better solutions in the future to ensure a truly magnifique experience. Hope to see you again soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Sofitel Shanghai Hongqiao

Customer review rating 4.6/5

Roger W. Business - 08/12/2019 Confirmed reviews ALL

The staff here always go above and beyond, I stay in Sofitels all around the world, but Hongqiao always gives the best service

Dear Mr. W., Thank you for your great feedback! It is so encouraging, our team is very delighted to offer our best service. Hope to see you again very soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Nice facility with average service

Customer review rating 4.6/5

B C. Business - 03/12/2019 Confirmed reviews ALL

The room was provided toothpaste but missing toothbrush. Two pencils were available but both were unusable. Pencil sharpener was not provided. Expected better breakfast.

Everything was excellent.

Customer review rating 4.6/5

Anonymous Business - 30/11/2019 Confirmed reviews ALL

Everything was excellent

Dear Guest, Thank you for staying with us. It is so great to hear your feedback was positive. We are a team who is passionate about delivering ultimate guest experience. We will continue working on any potential improvement. Looking forward in seeing you again. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Excellent!

Customer review rating 4.6/5

Z. K. Business - 23/11/2019 Confirmed reviews ALL

Very nice decoration both lobby and room!

Dear Z. K., Thank you for giving us such great feedback. Did you know that our hotel captures the spirit of Shanghai's famous elegance with its grand façade and classic Parisian architecture. It's located in the heart of Hongqiao CBD, the property stands out as a monument of French luxury and style. We are also concentrating on creating ultimate guest experience by working on the details of personalization. Thank you once again and look forward your return soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Outstanding - best hotel in SHanghai

Customer review rating 4.6/5

Piotr Couples - 18/11/2019 Confirmed reviews ALL

Fanstastic place, extraordinary treatment, as a guest you can feel like at home. Very good location, super spa, superb crew, great people in Millesime Club - I highly recommend it to everyone!!!!!! Will be back there - NO DOUBT!

Dear Piotr, Thank you for giving us such great feedback. We are so honored and delighted to learn you had an enjoyable stay. Creating an ultimate guest experience is not just something we talk but also to make it come true by enabling and empowering the team to do the right thing. Your positive feedback is giving us so much encouragement. We are looking forward in seeing again very soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Could be better especially before CIIE

Customer review rating 4.6/5

F. C. Solo - 14/11/2019 Confirmed reviews ALL

I stayed in the hotel for one night just 6 days before CIIE. I expected a little bit highly but the night didn't reach my expectation. Pro: 1. Set my room during my dinner time. 2. Comfortable bed and good decoration generally. 3. Halloween theme was just in a proper manner. Con: 1. I found a piece of cotact lens on the bedside table. 2. 4 harassing calls to my mobile. 3. Check-in reception lady was not as kind as the gentelman helped me with check-out. She did not offer welcome drink voucher before I asked. 4. The buffet hall is too big to keep food warm.

Dear C., Thank you for giving us your feedback. Your feedback is very important to us. Our team is doing our best to provide you the ultimate stay experience. We are sorry for the room cleanliness, check-in experience, buffet experience. We will definitely do the needful to improve our service. Regarding the harassing call you mentioned. Usually we don't call guest's mobile phone directly unless it is urgent matter and need your immediate attention. We need to do investigation (e.g. the call was from whom and why you received it) in order to make improvement. Please feel free to contact myself directly if you know more details about call. Hope to see you soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Fantastic Hotel with a good service.

Customer review rating 4.6/5

Frank J. Business - 13/11/2019 Confirmed reviews ALL

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Dear Frank, Thank you for your great feedback! We are looking forward in seeing you again soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…
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