it's new hotel with modern facility. the location is also good, not so far from NECC. hotel also provides shuttle bus from hotel to NECC. However, the front desk staff need more training. I stayed here 3 times. the front desk cannot recognize Accor membership. The staff had to ask the support from duty manager to handle Accor booking system. I understand Mercure hotels actually are operated by Huazhu group. But the staff still needs to know Accor system and membership as this is still Accor brand.

Overall, the experience was excellent. The staff was very professional and helpful. Of note, Frank was incredilble, always available, cheerful and friendly. Black Ma always found us a car. Vickie found me shoes (size 46) and Phoenix was great to get us rooms at a reasonable rate. The breakfast was excellent each day. Fresh and well cooked. The bed was very comfortable and room cleaned daily. Only issue was the smell from toilet which never disappeared.

Everything Very Good, Specifically Reception very good service. I give 5 stars to Miss Vicky good English. . I was feeling like Home.

I stayed at mercure for the first time and my experience was too good. Perfect location for people visiting the NECC (National Exibition & conventional Center) , very neat rooms, great lobby, very helpful staffs

New Hotel with small rooms. About 20min away from NECC.Nobody speak or understand English.I had a online reservation, check-in takes an eternity. They tell me something about that they must cancel my reservation and book it new.Nobody can explain what the issue is. I am tired it is ~01:30am.No room service, not even a snack. Nothing around the Hotel either as it is in the middle of nowhere.Room is new but not cleaned well. Hairs from former guests are in the bathroom.High teach electronic computerized toilet is not working properly. It squirt after me when I leave the toilet room.Breakfast boring just a view usable items.I booked two days, but decided to checkout after five hours.Checkout was without complications.Checked in at a competitor Hotel chain. And was happy as happy can be from that moment onward.