Mercure Shanghai NECC 4 stars

The overall experience was quite good. The room is clean and good and the surroundings quite quiet which I enjoyed most of the time.

The hotel was very clean and fresh, the rooms are excellent and had plenty of room - and well priced Breakfast was excellent, but I would have liked if they could also offer lunch and dinner options for hotel guest. We had to walk to another hotel for dinner in the evenings. I think having a airport transfer car as an option would also be a great addition. getting to and from the airport unless you have cash did prove to have some challengers. If this was able to be charged back to you room, that would make things a lot easier. all in all, this is an excellent hotel that i recommend, bit adding some extra customer features would be great.

Was good . NIce hotel. I was charged twice for my stay . I had prepaid and hotel charged me again on check in . Please refund my extra amount

it's new hotel with modern facility. the location is also good, not so far from NECC. hotel also provides shuttle bus from hotel to NECC. However, the front desk staff need more training. I stayed here 3 times. the front desk cannot recognize Accor membership. The staff had to ask the support from duty manager to handle Accor booking system. I understand Mercure hotels actually are operated by Huazhu group. But the staff still needs to know Accor system and membership as this is still Accor brand.

Overall, the experience was excellent. The staff was very professional and helpful. Of note, Frank was incredilble, always available, cheerful and friendly. Black Ma always found us a car. Vickie found me shoes (size 46) and Phoenix was great to get us rooms at a reasonable rate. The breakfast was excellent each day. Fresh and well cooked. The bed was very comfortable and room cleaned daily. Only issue was the smell from toilet which never disappeared.