Novotel Shanghai Hongqiao Hotel 4 stars

Customer review rating 4.5/5 1,049 reviews

Novotel Shanghai Hongqiao
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

Novotel Shanghai Hongqiao has 367 spacious guest rooms, 2 restaurants, 7 meeting rooms and fitness facilities. Perfect for business and leisure travellers.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Shanghai Hongqiao

No 1102 Xiehe Road
Changning District
200335
shanghai
china

Tel: +862132279999

Fax: (+86)21/32279998

Check-in from 14h00

Check out up to 12h00

  • XIEHE ROAD TONGXIE ROAD :  LINE 74 XIEHE ROAD

  • SONGHONG ROAD :  LINE 2 SONGHONG RD EXIT 5

  • By plane

    HONGQIAO AIRPORT At 9km / 5 miles

  • By plane

    PUDONG AIRPORT At 55km / 34 miles

  • By train

    HONGQIAO RAILWAY At 9km / 5 miles

GPS :31.223219, 121.35525

Our accommodations

Our Superior Room mixes modern decor, ergonomic comfort and high end facilities: standing shower, iron, ironing board, safe box, mini bar, free WIFI access. Up to 2 adults and 2 children.

Superior Room, 1 King size bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, 2 Single size beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room,1 King size bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room, 2 Single size beds

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room, 1 King size bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room, 2 Single beds

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

YUE CHINESE RESTAURANT

Type of cuisine: Chinese

YUE Chinese Restaurant offers a wide selection of Cantonese and Shanghai specials.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE RESTAURANT

Type of cuisine: International

At Food Exchange, you can choose freely from local and international dishes to get a simple, modern and balanced meal.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

At GourmetBar, enjoy our delectable themed food in a friendly setting. Perfect for a snack or beer at any hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 650

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Novotel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,049 reviews

tripadvisor

TripAdvisor Rating 5.0/5

317 reviews

Well located

Customer review rating 4.5/5

Anonymous Business - 28/01/2020 Confirmed reviews ALL

Good experience. Everything worked fine for me. Excellent service from the concierge.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. Thank you for highlighting our concierge service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Ps Business - 27/01/2020 Confirmed reviews ALL

Good

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good space room

Customer review rating 4.5/5

Roger Friends - 26/01/2020 Confirmed reviews ALL

Comfortable room with big space

Dear Guo B., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. Thank you for highlighting our room. I will share your comments with our team and focus on the areas where we need to improve. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we would love to welcome you back in the near future. Sincerely, Flora Wang Guest Experience Manager

Well located and Good stay

Customer review rating 4.5/5

Y. A. Business - 21/01/2020 Confirmed reviews ALL

Breakfast is very good, location is very convenient, service is perfect

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. Thank you for highlighting our breakfast, location and service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Great

Customer review rating 4.5/5

Chen Business - 13/01/2020 Confirmed reviews ALL

Staff are friendly and helpful. Breakfast is tasty.

Dear Ms. Chen, We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Some good some bad

Customer review rating 4.5/5

Kc Business - 13/01/2020 Confirmed reviews ALL

1. My room was not cleaned up in one of the days. 2. No one in cafe bought me to an available table for breakfast. While I went to get more food, my table was occupied by other twice. 3. Internet authentication is terrible. Novotel should look for another service provider as it is the worst I used in China. I need to logon once a day. For other hotels, one logon can last for 7 days or longer

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. I am sorry that some of your experiences did not meet your expectations; please allow me to express my sincerest apologies. Regarding the issue with room cleaning, our Rooms Department will pay more attention to make sure this will not happen again. Our IT Department will follow up to check the Internet connection. We will also give more training to our staff on how to serve guests properly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flora Wang Guest Experience Manager

Great business trip

Customer review rating 4.5/5

Olivier Business - 10/01/2020 Confirmed reviews ALL

Nice breakfast and clean room

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager
Customer review rating 4.5/5

Christophe Business - 27/12/2019 Confirmed reviews ALL

Great moment

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Warm staying

Customer review rating 4.5/5

Teng K. Business - 26/12/2019 Confirmed reviews ALL

Nice room! Clean bedding sheets! Great staff

Dear Mr. Teng, We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Great short stay

Customer review rating 4.5/5

G.b Business - 26/12/2019 Confirmed reviews ALL

The breakfast was perfect and had many fresh kind of foods!!!! Upon check in I had very impressive service from reception and the room was so big!!

Dear Mr. alex y., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for highlighting our breakfast and service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

satisfied with a big BUT

Customer review rating 4.5/5

Room 1. Business - 17/12/2019 Confirmed reviews ALL

Overall I enjoyed staying in this hotel. Only downside is lack of English among staff at reception and restaurant. It is really annoying. Hopes this improves or otherwise I have to select another hotel within Accor group.

Dear Mr. W., May I begin by thanking you for your feedback and your stay with us. We are happy to learn that you enjoyed staying in our hotel. We will pay highly attention to the issue you mentioned and give more training to our staff to improve their English communication skills. Thank you again for sharing your experience, and we all look forward to welcoming you back in the near future. Sincerely, Flora Wang Guest Experience Manager

Great experience

Customer review rating 4.5/5

Alex Families - 16/12/2019 Confirmed reviews ALL

Nina and Zoe from the lounge gave me deep impression on their enthusiasm and professional services.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback, especially for our hotel staff. Your kind words have been passed to them. We are proud of them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

I was extremely satisfied .

Customer review rating 4.5/5

P. V. K. Business - 13/12/2019 Confirmed reviews ALL

I would like to thank Mr.Eric / Ms.Julie / Ms.Ayum / Mr.Harry and one and all . I was highly satisfied with the total facility, the courteous and always helpful staff and all the amenities. Keep it up and I would recommend to all my contacts who are visiting China

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback, especially for hotel staff. We are proud of them. Your kind words have been passed to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Excellent

Customer review rating 4.5/5

Y. Business - 13/12/2019 Confirmed reviews ALL

Room was clean and service was good. No complaints at all.

Dear Ms. Y., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

excellent experience

Customer review rating 4.5/5

Anonymous Business - 10/12/2019 Confirmed reviews ALL

Room is bright and clean. Staffs are very kind and efficient. I'm very happy to choose NOVOTEL as my first business trip in ShangHai. It was a excellent experience. Thank you all.

Dear Ms. Z., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Trade Exhibition Stay

Customer review rating 4.5/5

Ian Business - 09/12/2019 Confirmed reviews ALL

Rooms were good (i had 2 rooms booked). Executive Lounge was a little dissapointing. First night, I found it odd that at 8pm on the dot, they packed the alcohol away without saying anything, every Accor I have stayed ta over the years, they have always come around and advised before doing. Food for dinner in the lounge was poor, to the point on the Friday night, we could not eat what we put on our plate, it had been sitting too long. Facilities in the hotel are disappointing, no massage etc. The hotel is away from anything, there are no shops etc anywhere around, I didn't realise when I booked it that it was so isolated Staff are professional, helpful and friendly. Hotel is quiet.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Our team paid highly attention to the details which you mentioned. Please accept my sincere apologies that we did not meet your expectations and the disappointments you encountered. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flora Wang Guest Experience Manager

Warm hospitality of front office staffs and coffee house staffs! A Big Thank You for your wonderful services!

Customer review rating 4.5/5

Madam S. T. K. R. Business - 02/12/2019 Confirmed reviews ALL

We were very happy and felt at home with your warm welcoming from front office staffs! Sincere thanks with much gratitude! Jia Yu! All The Best to everyone at Novotel hotel and God bless all and family!

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. We are happy to learn that you are satisfied with our staff and feel comfortable in the hotel. Your kind words have been passed to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good location , Highly professional staff.

Customer review rating 4.5/5

Basavaraju Business - 01/12/2019 Confirmed reviews ALL

I stayed only for 2 days and it was wonderful.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

-

Customer review rating 4.5/5

Not A. Business - 01/12/2019 Confirmed reviews ALL

I had a good dinner but the payment of it was a desaster. I asked if I can put the bill on my room or I should pay directly and they said that it that was ok to pay in the morning.... 10 min after they called my room and I was asked to go down and pay. I told them that it would take 30 min since I was in a meeting with Europe. After 30 min I went down and tried to pay both in the lobby and in the restaurant. Nobody understood what I wanted to pay so I went back up again and joined a new meeting. After a while I got a second phone call that I needed to go down and pay. Second meeting interuption.... I then went down and payed in the lobby. Bad service I would say....but that is my opinion.

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will give more training to our staff on how to deal with the problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flora Wang Guest Experience Manager

Nice enough hotel close to where I was working & the metro station.

Customer review rating 4.5/5

Peter R. Business - 01/12/2019 Confirmed reviews ALL

Staff were fantastic, and most had very good english language skills. Once the shopping centre development is finised next door, this will be a desirable location to stay.

Dear Mr. r., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. I will share your comments with our team and focus on the areas where we need to improve. We have a sauna room on the third floor in the gym. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we would love to welcome you back in the near future. Sincerely, Flora Wang Guest Experience Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in shanghai