Novotel Shanghai Hongqiao 4 stars

Customer review rating (ALL Rating) 4.5/5 315 reviews

No 1102 Xiehe Road, Changning District, 200335 Shanghai, China

Hotel extras

Novotel Shanghai Hongqiao has 367 spacious guest rooms, 2 restaurants, 7 meeting rooms and fitness facilities. Perfect for business and leisure travellers.

ALLSAFE approved hotel

Our accommodation(s)

Our Superior Room mixes modern decor, ergonomic comfort and high end facilities: standing shower, iron, ironing board, safe box, mini bar, free WIFI access. Up to 2 adults and 2 children.

Hotel location

Novotel Shanghai Hongqiao

No 1102 Xiehe Road, Changning District
200335 Shanghai
China

GPS:31.223219, 121.35525

Telephone
Fax +86 21 3227 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  315 reviews

TripAdvisor Rating  5.0/5  630 reviews

Comfortable, modern hotel

Customer review rating 4.5/5

Rupert Business - Confirmed reviews ALL

Everything about my stay was great and I will definitely stay again for future business visits. My only criticism is that your hotel bar is not well stocked and closed around 8:30pm each day.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the issue with hotel bar, we will extend business hours and pay more attention to stock. Thank you again for sharing your experience, and we do look forward to your next visit. Sincerely, Flora Wang Guest Experience Manager

Good Hotel

TripAdvisor rating 5.0/5

WMBandit TripAdvisor review

I always stay at this Novotel dur to work and being close to Hongqiao. For the price which includes breakfast, access to pool and very nice staff, it is a small comfort and go-to hotel for business trips. Yes there is a construction site next door however still relatively quiet. Breakfast is good.

Dear Guest, May I begin by thanking you for your feedback and your stay with us. We are happy to learn that you are satisfied with our staff and feel comfortable in the hotel. Your kind words have been passed to our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience and we look forward to your next visit. Sincerely, Dickens Li -General Manager

Lovely Hotel Very Helpful Staff

TripAdvisor rating 5.0/5

AlexandrasolaTaylor Solo travel - TripAdvisor review

The hotel was very lovely and well located, close to the train station and Hongqiao airport. I got a lot of help from Helen at the concierge who spoke very good english and arranged for a bottle of wine in my room on arrival. The room was nice, clean and had all necessary amenities. The breakfast buffet was tasty and had a wide variety of options. Thank you for a good stay!

Dear Guest, May I begin by thanking you for your feedback and your stay with us. We are happy to learn that you are satisfied with our staff and feel comfortable in the hotel. Your kind words have been passed to our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience and we look forward to your next visit. Sincerely, Dickens Li -General Manager

nice place and good people

TripAdvisor rating 5.0/5

tomlinsonl Couples - TripAdvisor review

Mike, the receptionist who helped me check in, was very nice and helped me answer some questions about the hotel. In fact, I have been here several times.I was stay at 1153this time, Alina, the staff in the lounge, also very helpful, thanks for them

Dear Tomlinsonl, May I begin by thanking you for your feedback and your stay with us. We are happy to learn that you are satisfied with our staff and feel comfortable in the hotel. Your kind words have been passed to our team, especially your compliments for Mike and Alina. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience and we look forward to your next visit to Novotel Shanghai Hongqiao. Sincerely, Dickens Li -General Manager

Well located， Good stay， but unreasonable charges

Customer review rating 4.0/5

S. L. Couples - Confirmed reviews ALL

Everything is excellent but we're charged 50 RMB in the restaurant because we opened a bottle of wine for the celebration. It is disappointing that the "open fees" are charged in Novotel

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team and follow up with issue you mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also offer a wide selection of wines at various prices to choose from. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Flora Wang Guest Experience Manager

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Other web-users rate our hotel

  • 674 reviews 8.4/10 Location
  • 977 reviews 8.4/10 Room
  • 1,504 reviews 8.9/10 Service
  • 7 reviews 5.9/10 WiFi
  • 455 reviews 9.4/10 Vibe
  • 427 reviews 9.5/10 Value
  • 401 reviews 8.6/10 Cleanliness
  • 325 reviews 8.6/10 Breakfast

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