Name: Novotel Shanghai Hongqiao
Address: Shanghai, 200335, CHINA
Telephone: (+86)21/32279999
Rating: 4.5

See on a map

+ 22 Services

Novotel Shanghai Hongqiao Hotel

Hotel that makes every moment matter

Novotel Shanghai Hongqiao is located in the heart of Hongqiao Commerce area. It is within walking distance to Metro Line2, National Exhibition and Convention Center, Hongqiao International Airport and Hongqiao Railway Station. It has 367 spacious guest ro oms, 2 restaurants, 7 meeting rooms and fitness facilities. Perfect for business and leisure travelers.

Shanghai is a destination, which combines history and modernity. Known as the "Paris of the East", it is one of the world's leading cities in finance, commerce, fashion and culture.

Hotel extras

Novotel Shanghai Hongqiao has 367 spacious guest rooms, 2 restaurants, 7 meeting rooms and fitness facilities. Perfect for business and leisure travellers.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Public indoor parking
Accessibility for people with reduced mobility
- Wheelchair access
- Accessible bathroom
Services for children
- Children's Club for 0 to 3 years
- Children's Club for 3 to 6 years
- Children's Club for 4 to 6 years
- Childrens Club for 6 to 12 years
- Children's Club for over 12s
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Laundry
- Dry cleaning / Ironing (Paying)
- Ironing room
Currency exchange
Porter
Concierge

Pool
Fitness centre
Massage Paying
Services for children
- Children's Club for 0 to 3 years
- Children's Club for 3 to 6 years
- Children's Club for 4 to 6 years
- Childrens Club for 6 to 12 years
- Children's Club for over 12s

Breakfast Paying
2 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:00-23:59
- Opening hours : Week-end 00:00-23:59

7 Meeting room(s)
Conventions hotel
Business center with support staff
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

2 Restaurants
One Bar
Breakfast
- Buffet (Extra)
Room service
- Cold snacks
- Hot meals

4 Meeting rooms
Business Center
- Business center with support staff

Wheelchair accessible hotel

Hotel informations
- 367 rooms
- No room for people with reduced mobility
- No family room
- No connecting room
- 367 non-smoking rooms
- 11 floors
Languages spoken at the hotel
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
100% Non Smoking Property
Check In & Check-out facilities
- Express check-out
Porter
- Porter
Concierge
- Concierge
Safe deposit box at reception
- Safe deposit box at reception
Currency exchange
- Currency exchange

Parking
- On site
- Public

Pool
- Covered
- On site
Fitness Center
- On site

Services for children
- Childrens Club for 6 to 12 years
- Childrens Club for 3 to 6 years
- Childrens Club for 0 to 3 years
- Childrens Club for over 12
- Childrens Club for 4 to 6 years

Hotel location

Novotel Shanghai Hongqiao

No 1102 Xiehe Road
Changning District
200335 shanghai
china

Tel: +862132279999

Fax: (+86)21/32279998

Check-in from 14h00

Check out up to 12h00

XIEHE ROAD TONGXIE ROAD : LINE 74 XIEHE ROAD
SONGHONG ROAD : LINE 2 SONGHONG RD EXIT 5

By plane
HONGQIAO AIRPORT At 9km / 5 miles
By plane
PUDONG AIRPORT At 55km / 34 miles
By train
HONGQIAO RAILWAY At 9km / 5 miles

GPS :31.223219, 121.35525

Our accommodation(s)

Our Superior Room mixes modern decor, ergonomic comfort and high end facilities: standing shower, iron, ironing board, safe box, mini bar, free WIFI access. Up to 2 adults and 2 children.

Superior Room, 1 King size bed

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room, 2 Single size beds

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Room,1 King size bed

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Room, 2 Single size beds

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Executive Room, 1 King size bed

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Executive Room, 2 Single beds

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Our restaurants and bars

FOOD EXCHANGE RESTAURANT

Type of cuisine: International

At Food Exchange, you can choose freely from local and international dishes to get a simple, modern and balanced meal.

YUE CHINESE RESTAURANT

Type of cuisine: Chinese

YUE Chinese Restaurant offers a wide selection of Cantonese and Shanghai specials.

GOURMET BAR

At GourmetBar, enjoy our delectable themed food in a friendly setting. Perfect for a snack or beer at any hour.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 650 m²
Maximum capacity: 450 people
Maximum banquet capacity: 350 people

Find out more

Great stay, I will return to this hotel

Andrew P. Friends - 23/07/2021 Confirmed reviews ALL

The receptionists are pleasant and there is Mike on hand to assist with English, the lobby and bar area is clean and friendly mostly quiet so you can have a small meeting within this space. The breakfast on the second floor is plentiful a wide variety to choose from. On the 11th floor the cleaners seem exceptional and there is a lounge serving snacks and drinks throughout the day a plus to this is there is also an English speaking person Alina who can help and assist in any question you ask. I like this hotel and will stay any time I am in Shanghai. We'll done to all the staff for being so kind and helpful

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially your compliments for Mike and Alina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Great location close to everything

Andy Solo - 02/06/2021 Confirmed reviews ALL

The staff are so kind and friendly, Alina, Mike and Helen are people so helpful. My only issue was that trip charged me in full then the hotel doubled it up for assurance meaning I needed to have 6500rmb available, it is do do with wechat if you book from credit card this will not be an issue but for us locals it's not really convenient, I would and will say this hotel is a perfect choice and in good location

Dear MR. P., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good stay. comfortable bed

Zero Business - 07/05/2021 Confirmed reviews ALL

I like the beds from Accorhotels, very comfortable. this hotel is very close to IBP area, for people who come here for business trips are very good. the only pity is that not a lot of restaurants around, so few choices for meals

Dear Mr. X., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile, we have 2 restaurants, Yue Chinese Restaurant and Food Exchange All Day Dining Restaurant, and 1gourmet bar. Come and discover the flavorful and well-balanced dishes, contemporary cuisine in the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Roughly OK

Kelvin Business - 05/05/2021 Confirmed reviews ALL

the room temperature cannot adjust.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. Regarding room temperature, our Engineering Dept. will follow up to check and ensure everything going well in the room. Thank you again for sharing your experience, and we are looking forward to your next visit. Sincerely, Flora Wang Guest Experience Manager

just so so

Albert Business - 12/04/2021 Confirmed reviews ALL

very noise in room, but without earlier notice during check in time

Dear Mr. z., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. I have forwarded your comments to our Front Office department to pay more attention. We will adjust the room assignment following your request on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flora Wang Guest Experience Manager

Very well location and good stay

Thomas C. Friends - 08/04/2021 Confirmed reviews ALL

When I check in the hotel the front desk staffs are very well train, helpful and very good service. Even when I stay at room 907 the house keeping staff saw my medicine and give me extra bottles of water and write a note hope my flu will getting better soon. Congratulation to you! Hope it will continue all the way.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially your compliments for our collogues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile, our FB department will pay more attention to our breakfast service and food quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good stay

Yeqiang H. Business - 25/03/2021 Confirmed reviews ALL

The breakfast is delicious. The room is big. Hotel receptionist is very enthusiastic.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Extremely bad experience with minimal care attained

Anonymous Business - 04/03/2021 Confirmed reviews ALL

Facility is OK for the price, but services are limited. I was rejected for all the help I proposed, including: 1. limited water supply with extra charge for additional water. Can't imagine there's a hotel today where its residents suffer for thirsts if not pay extra money 2. Reject to bring either delivery package or food delivery upstairs to room 3. Bed and pillows are not comfortable in helping sleep 4. Doorman not helpful for any luggage carrying people, nor with rainy days

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We offer two bottles of water free of charge in the room with free drinks in the minibar and refill them every day. For the personal and food safety, the delivery person will be in lobby and contact you. All the deliveries will be picked up by guests themselves, however we will ask staff to work flexibly under special occasions. We hope for your understanding. Meanwhile, we will give more training to our staff and pay more attention to the guests' needs and requests. At Novotel, we strive to provide a superior service experience for every customer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flora Wang Guest Experience Manager

Good stay, room is extremely clean

Dd Solo - 18/08/2020 Confirmed reviews ALL

Generally ok, especially front desk service and hskp cleanness. However, when i checked in, reception gave me a free ice-cream coupon, however, when i went to next Lobby Lounge to exchange, they told me the machine is broken whole day, no ice-cream. I cannot believe such a close two depts no communication. Then, i asked reception for alternative, they called the manager and told me sorry, today no ice cream. In fact, i 'm not here for listening sorry and repeat no ice cream. I would rather than have some service recovery if any. Very good impression on FO service and rooms were damaged by this tiny things. I lived there due to flight delay, i even asked the manager say i want ice cream, may i order from KFC, they tole me no, coz hotel don't accept take-out food....but no solution....

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also I am sorry to learn about your unpleasant experience. We will give more problem-solving skills training and let our staff know how to handle difficult or unexpected situations as well as improving communications between departments. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Flora Wang Guest Experience Manager

A Superb Family Stay

K S. Families - 05/08/2020 Confirmed reviews ALL

We are a family of 5 who stayed for four nights in connecting rooms, before our travels back to England. We were thoroughly impressed by the professionalism of all the staff, who helped us greayly throughout our stay. The hotel was clean, spacious and suited our needs perfectly. We whole-heartedly recommend.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good location as the hotel quite close to our SH office.

Yanhua Business - 23/07/2020 Confirmed reviews ALL

The third time to choose this hotel, well located and quiet for environment. It will be better if there is more choices for breakfast.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. I will share your comments with our team and focus on the areas where we need to improve. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Flora W. Guest Experience Manager

Good stay

Anonymous Business - 10/07/2020 Confirmed reviews ALL

The experience in Novotel is very good. Good located and well service. The employee here are always nice and support. It's really comfortable to stay here. Although I do have some advice for you. The road in front of the hotel is hard to walk through, especially during the rain season. It would be so much better if could fix it.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you see, there is a regional construction now, and in the long term it creates better infrastructure. All these will support future growth. By that time , you can find a great vibe here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Excellent stay

Scenic54352339475 Couples - 14/03/2019 TripAdvisor review

Nice service and perfect location. The hotel is very new and unforgettable imagination of the big swimming pool hahaha. Recommend strongly to everyone need to catch the early flight! Will come again! !

Dear Scenic54352339475, Greeting from Novotel Shanghai Hongqiao! I was delighted to learn that you are enjoyed your stay with us and thank you for your kind recommendation , we all looking forward to your next visit. Best Regards, Vicky

Exceptionel good hotel

DAFA-jan Business - 30/09/2018 TripAdvisor review

This hotel is a hidden gem. The facilities are very good and the staff is extremely dedicated to service. Nice clean and quiet room. High speed WiFi. This is my best hotel experience so far. The location is good for the metro, which mught be faster thank car in Shanghai.

Our most recent 20 reviews

In partnership with TripAdvisor

Novotel Shanghai Hongqiao Hotel 4 stars

Hotel extras