Novotel Shanghai Hongqiao Hotel 4 stars

1. My room was not cleaned up in one of the days. 2. No one in cafe bought me to an available table for breakfast. While I went to get more food, my table was occupied by other twice. 3. Internet authentication is terrible. Novotel should look for another service provider as it is the worst I used in China. I need to logon once a day. For other hotels, one logon can last for 7 days or longer

Nice breakfast and clean room

Great moment

Nice room! Clean bedding sheets! Great staff

The breakfast was perfect and had many fresh kind of foods!!!! Upon check in I had very impressive service from reception and the room was so big!!

Overall I enjoyed staying in this hotel. Only downside is lack of English among staff at reception and restaurant. It is really annoying. Hopes this improves or otherwise I have to select another hotel within Accor group.

Nina and Zoe from the lounge gave me deep impression on their enthusiasm and professional services.

I would like to thank Mr.Eric / Ms.Julie / Ms.Ayum / Mr.Harry and one and all . I was highly satisfied with the total facility, the courteous and always helpful staff and all the amenities. Keep it up and I would recommend to all my contacts who are visiting China

Room was clean and service was good. No complaints at all.

Room is bright and clean. Staffs are very kind and efficient. I'm very happy to choose NOVOTEL as my first business trip in ShangHai. It was a excellent experience. Thank you all.

Rooms were good (i had 2 rooms booked). Executive Lounge was a little dissapointing. First night, I found it odd that at 8pm on the dot, they packed the alcohol away without saying anything, every Accor I have stayed ta over the years, they have always come around and advised before doing. Food for dinner in the lounge was poor, to the point on the Friday night, we could not eat what we put on our plate, it had been sitting too long. Facilities in the hotel are disappointing, no massage etc. The hotel is away from anything, there are no shops etc anywhere around, I didn't realise when I booked it that it was so isolated Staff are professional, helpful and friendly. Hotel is quiet.

We were very happy and felt at home with your warm welcoming from front office staffs! Sincere thanks with much gratitude! Jia Yu! All The Best to everyone at Novotel hotel and God bless all and family!

I stayed only for 2 days and it was wonderful.

I had a good dinner but the payment of it was a desaster. I asked if I can put the bill on my room or I should pay directly and they said that it that was ok to pay in the morning.... 10 min after they called my room and I was asked to go down and pay. I told them that it would take 30 min since I was in a meeting with Europe. After 30 min I went down and tried to pay both in the lobby and in the restaurant. Nobody understood what I wanted to pay so I went back up again and joined a new meeting. After a while I got a second phone call that I needed to go down and pay. Second meeting interuption.... I then went down and payed in the lobby. Bad service I would say....but that is my opinion.

Staff were fantastic, and most had very good english language skills. Once the shopping centre development is finised next door, this will be a desirable location to stay.