Novotel Shanghai Hongqiao Hotel 4 stars

Customer review rating 4.5/5 1,431 reviews

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Novotel Shanghai Hongqiao
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+ 22 Services

Hotel extras

Novotel Shanghai Hongqiao has 367 spacious guest rooms, 2 restaurants, 7 meeting rooms and fitness facilities. Perfect for business and leisure travellers.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public indoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage Paying
  • Services for children
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Shanghai Hongqiao

No 1102 Xiehe Road
Changning District
200335 shanghai
china

Tel: +862132279999

Fax: (+86)21/32279998

Check-in from 14h00

Check out up to 12h00

  • XIEHE ROAD TONGXIE ROAD :  LINE 74 XIEHE ROAD

  • SONGHONG ROAD :  LINE 2 SONGHONG RD EXIT 5

  • By plane

    HONGQIAO AIRPORT At 9km / 5 miles

  • By plane

    PUDONG AIRPORT At 55km / 34 miles

  • By train

    HONGQIAO RAILWAY At 9km / 5 miles

GPS :31.223219, 121.35525

Our accommodation(s)

Our Superior Room mixes modern decor, ergonomic comfort and high end facilities: standing shower, iron, ironing board, safe box, mini bar, free WIFI access. Up to 2 adults and 2 children.

Our restaurants and bars

FOOD EXCHANGE RESTAURANT

Type of cuisine: International

At Food Exchange, you can choose freely from local and international dishes to get a simple, modern and balanced meal.

YUE CHINESE RESTAURANT

Type of cuisine: Chinese

YUE Chinese Restaurant offers a wide selection of Cantonese and Shanghai specials.

GOURMET BAR

At GourmetBar, enjoy our delectable themed food in a friendly setting. Perfect for a snack or beer at any hour.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 650

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Novotel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,431 reviews

TripAdvisor Rating 5.0/5

436 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay, I will return to this hotel

Customer review rating 5.0/5

Andrew P. Friends - 23/07/2021 Confirmed reviews ALL

The receptionists are pleasant and there is Mike on hand to assist with English, the lobby and bar area is clean and friendly mostly quiet so you can have a small meeting within this space. The breakfast on the second floor is plentiful a wide variety to choose from. On the 11th floor the cleaners seem exceptional and there is a lounge serving snacks and drinks throughout the day a plus to this is there is also an English speaking person Alina who can help and assist in any question you ask. I like this hotel and will stay any time I am in Shanghai. We'll done to all the staff for being so kind and helpful

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially your compliments for Mike and Alina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Great location close to everything

Customer review rating 5.0/5

Andy Solo - 02/06/2021 Confirmed reviews ALL

The staff are so kind and friendly, Alina, Mike and Helen are people so helpful. My only issue was that trip charged me in full then the hotel doubled it up for assurance meaning I needed to have 6500rmb available, it is do do with wechat if you book from credit card this will not be an issue but for us locals it's not really convenient, I would and will say this hotel is a perfect choice and in good location

Dear MR. P., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good stay. comfortable bed

Customer review rating 5.0/5

Zero Business - 07/05/2021 Confirmed reviews ALL

I like the beds from Accorhotels, very comfortable. this hotel is very close to IBP area, for people who come here for business trips are very good. the only pity is that not a lot of restaurants around, so few choices for meals

Dear Mr. X., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile, we have 2 restaurants, Yue Chinese Restaurant and Food Exchange All Day Dining Restaurant, and 1gourmet bar. Come and discover the flavorful and well-balanced dishes, contemporary cuisine in the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Roughly OK

Customer review rating 3.5/5

Kelvin Business - 05/05/2021 Confirmed reviews ALL

the room temperature cannot adjust.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. Regarding room temperature, our Engineering Dept. will follow up to check and ensure everything going well in the room. Thank you again for sharing your experience, and we are looking forward to your next visit. Sincerely, Flora Wang Guest Experience Manager

just so so

Customer review rating 3.0/5

Albert Business - 12/04/2021 Confirmed reviews ALL

very noise in room, but without earlier notice during check in time

Dear Mr. z., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. I have forwarded your comments to our Front Office department to pay more attention. We will adjust the room assignment following your request on your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flora Wang Guest Experience Manager

Very well location and good stay

Customer review rating 5.0/5

Thomas C. Friends - 08/04/2021 Confirmed reviews ALL

When I check in the hotel the front desk staffs are very well train, helpful and very good service. Even when I stay at room 907 the house keeping staff saw my medicine and give me extra bottles of water and write a note hope my flu will getting better soon. Congratulation to you! Hope it will continue all the way.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially your compliments for our collogues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile, our FB department will pay more attention to our breakfast service and food quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good stay

Customer review rating 4.5/5

Yeqiang H. Business - 25/03/2021 Confirmed reviews ALL

The breakfast is delicious. The room is big. Hotel receptionist is very enthusiastic.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Extremely bad experience with minimal care attained

Customer review rating 0.5/5

Anonymous Business - 04/03/2021 Confirmed reviews ALL

Facility is OK for the price, but services are limited. I was rejected for all the help I proposed, including: 1. limited water supply with extra charge for additional water. Can't imagine there's a hotel today where its residents suffer for thirsts if not pay extra money 2. Reject to bring either delivery package or food delivery upstairs to room 3. Bed and pillows are not comfortable in helping sleep 4. Doorman not helpful for any luggage carrying people, nor with rainy days

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We offer two bottles of water free of charge in the room with free drinks in the minibar and refill them every day. For the personal and food safety, the delivery person will be in lobby and contact you. All the deliveries will be picked up by guests themselves, however we will ask staff to work flexibly under special occasions. We hope for your understanding. Meanwhile, we will give more training to our staff and pay more attention to the guests' needs and requests. At Novotel, we strive to provide a superior service experience for every customer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flora Wang Guest Experience Manager

Good stay, room is extremely clean

Customer review rating 4.0/5

Dd Solo - 18/08/2020 Confirmed reviews ALL

Generally ok, especially front desk service and hskp cleanness. However, when i checked in, reception gave me a free ice-cream coupon, however, when i went to next Lobby Lounge to exchange, they told me the machine is broken whole day, no ice-cream. I cannot believe such a close two depts no communication. Then, i asked reception for alternative, they called the manager and told me sorry, today no ice cream. In fact, i 'm not here for listening sorry and repeat no ice cream. I would rather than have some service recovery if any. Very good impression on FO service and rooms were damaged by this tiny things. I lived there due to flight delay, i even asked the manager say i want ice cream, may i order from KFC, they tole me no, coz hotel don't accept take-out food....but no solution....

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also I am sorry to learn about your unpleasant experience. We will give more problem-solving skills training and let our staff know how to handle difficult or unexpected situations as well as improving communications between departments. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Flora Wang Guest Experience Manager

A Superb Family Stay

Customer review rating 5.0/5

K S. Families - 05/08/2020 Confirmed reviews ALL

We are a family of 5 who stayed for four nights in connecting rooms, before our travels back to England. We were thoroughly impressed by the professionalism of all the staff, who helped us greayly throughout our stay. The hotel was clean, spacious and suited our needs perfectly. We whole-heartedly recommend.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good location as the hotel quite close to our SH office.

Customer review rating 3.5/5

Yanhua Business - 23/07/2020 Confirmed reviews ALL

The third time to choose this hotel, well located and quiet for environment. It will be better if there is more choices for breakfast.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. I will share your comments with our team and focus on the areas where we need to improve. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Flora W. Guest Experience Manager

Good stay

Customer review rating 5.0/5

Anonymous Business - 10/07/2020 Confirmed reviews ALL

The experience in Novotel is very good. Good located and well service. The employee here are always nice and support. It's really comfortable to stay here. Although I do have some advice for you. The road in front of the hotel is hard to walk through, especially during the rain season. It would be so much better if could fix it.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you see, there is a regional construction now, and in the long term it creates better infrastructure. All these will support future growth. By that time , you can find a great vibe here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Excellent stay

TripAdvisor rating 5.0/5

Scenic54352339475 Couples - 14/03/2019 TripAdvisor review

Nice service and perfect location. The hotel is very new and unforgettable imagination of the big swimming pool hahaha. Recommend strongly to everyone need to catch the early flight! Will come again! !

Dear Scenic54352339475, Greeting from Novotel Shanghai Hongqiao! I was delighted to learn that you are enjoyed your stay with us and thank you for your kind recommendation , we all looking forward to your next visit. Best Regards, Vicky

Exceptionel good hotel

TripAdvisor rating 5.0/5

DAFA-jan Business - 30/09/2018 TripAdvisor review

This hotel is a hidden gem. The facilities are very good and the staff is extremely dedicated to service. Nice clean and quiet room. High speed WiFi. This is my best hotel experience so far. The location is good for the metro, which mught be faster thank car in Shanghai.

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