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Novotel Shanghai Hongqiao Hotel 4 stars

Customer review rating 4.5/5 1,135 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Shanghai Hongqiao
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Hotel extras

Novotel Shanghai Hongqiao has 367 spacious guest rooms, 2 restaurants, 7 meeting rooms and fitness facilities. Perfect for business and leisure travellers.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Shanghai Hongqiao

No 1102 Xiehe Road
Changning District
200335
shanghai
china

Tel: +862132279999

Fax: (+86)21/32279998

Check-in from 14h00

Check out up to 12h00

  • XIEHE ROAD TONGXIE ROAD :  LINE 74 XIEHE ROAD

  • SONGHONG ROAD :  LINE 2 SONGHONG RD EXIT 5

  • By plane

    HONGQIAO AIRPORT At 9km / 5 miles

  • By plane

    PUDONG AIRPORT At 55km / 34 miles

  • By train

    HONGQIAO RAILWAY At 9km / 5 miles

GPS :31.223219, 121.35525

Our accommodation(s)

Our Superior Room mixes modern decor, ergonomic comfort and high end facilities: standing shower, iron, ironing board, safe box, mini bar, free WIFI access. Up to 2 adults and 2 children.

Superior Room, 1 King size bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, 2 Single size beds

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room,1 King size bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room, 2 Single size beds

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room, 1 King size bed

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room, 2 Single beds

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

YUE CHINESE RESTAURANT

Type of cuisine: Chinese

YUE Chinese Restaurant offers a wide selection of Cantonese and Shanghai specials.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE RESTAURANT

Type of cuisine: International

At Food Exchange, you can choose freely from local and international dishes to get a simple, modern and balanced meal.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

At GourmetBar, enjoy our delectable themed food in a friendly setting. Perfect for a snack or beer at any hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 650 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Novotel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,135 reviews

tripadvisor

TripAdvisor Rating 5.0/5

331 reviews

Good stay, room is extremely clean

Customer review rating 4.5/5

Dd Solo - 18/08/2020 Confirmed reviews ALL

Generally ok, especially front desk service and hskp cleanness. However, when i checked in, reception gave me a free ice-cream coupon, however, when i went to next Lobby Lounge to exchange, they told me the machine is broken whole day, no ice-cream. I cannot believe such a close two depts no communication. Then, i asked reception for alternative, they called the manager and told me sorry, today no ice cream. In fact, i 'm not here for listening sorry and repeat no ice cream. I would rather than have some service recovery if any. Very good impression on FO service and rooms were damaged by this tiny things. I lived there due to flight delay, i even asked the manager say i want ice cream, may i order from KFC, they tole me no, coz hotel don't accept take-out food....but no solution....

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also I am sorry to learn about your unpleasant experience. We will give more problem-solving skills training and let our staff know how to handle difficult or unexpected situations as well as improving communications between departments. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Flora Wang Guest Experience Manager

A Superb Family Stay

Customer review rating 4.5/5

K S. Families - 05/08/2020 Confirmed reviews ALL

We are a family of 5 who stayed for four nights in connecting rooms, before our travels back to England. We were thoroughly impressed by the professionalism of all the staff, who helped us greayly throughout our stay. The hotel was clean, spacious and suited our needs perfectly. We whole-heartedly recommend.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good location as the hotel quite close to our SH office.

Customer review rating 4.5/5

Yanhua Business - 23/07/2020 Confirmed reviews ALL

The third time to choose this hotel, well located and quiet for environment. It will be better if there is more choices for breakfast.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. I will share your comments with our team and focus on the areas where we need to improve. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Flora W. Guest Experience Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - 10/07/2020 Confirmed reviews ALL

The experience in Novotel is very good. Good located and well service. The employee here are always nice and support. It's really comfortable to stay here. Although I do have some advice for you. The road in front of the hotel is hard to walk through, especially during the rain season. It would be so much better if could fix it.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you see, there is a regional construction now, and in the long term it creates better infrastructure. All these will support future growth. By that time , you can find a great vibe here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Well located

Customer review rating 4.5/5

Anonymous Business - 28/01/2020 Confirmed reviews ALL

Good experience. Everything worked fine for me. Excellent service from the concierge.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. Thank you for highlighting our concierge service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Ps Business - 27/01/2020 Confirmed reviews ALL

Good

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Good space room

Customer review rating 4.5/5

Roger Friends - 26/01/2020 Confirmed reviews ALL

Comfortable room with big space

Dear Guo B., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. Thank you for highlighting our room. I will share your comments with our team and focus on the areas where we need to improve. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we would love to welcome you back in the near future. Sincerely, Flora Wang Guest Experience Manager

Well located and Good stay

Customer review rating 4.5/5

Y. A. Business - 21/01/2020 Confirmed reviews ALL

Breakfast is very good, location is very convenient, service is perfect

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. Thank you for highlighting our breakfast, location and service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Great

Customer review rating 4.5/5

Chen Business - 13/01/2020 Confirmed reviews ALL

Staff are friendly and helpful. Breakfast is tasty.

Dear Ms. Chen, We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Some good some bad

Customer review rating 4.5/5

Kc Business - 13/01/2020 Confirmed reviews ALL

1. My room was not cleaned up in one of the days. 2. No one in cafe bought me to an available table for breakfast. While I went to get more food, my table was occupied by other twice. 3. Internet authentication is terrible. Novotel should look for another service provider as it is the worst I used in China. I need to logon once a day. For other hotels, one logon can last for 7 days or longer

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. I am sorry that some of your experiences did not meet your expectations; please allow me to express my sincerest apologies. Regarding the issue with room cleaning, our Rooms Department will pay more attention to make sure this will not happen again. Our IT Department will follow up to check the Internet connection. We will also give more training to our staff on how to serve guests properly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flora Wang Guest Experience Manager

Great business trip

Customer review rating 4.5/5

Olivier Business - 10/01/2020 Confirmed reviews ALL

Nice breakfast and clean room

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager
Customer review rating 4.5/5

Christophe Business - 27/12/2019 Confirmed reviews ALL

Great moment

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Warm staying

Customer review rating 4.5/5

Teng K. Business - 26/12/2019 Confirmed reviews ALL

Nice room! Clean bedding sheets! Great staff

Dear Mr. Teng, We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Great short stay

Customer review rating 4.5/5

G.b Business - 26/12/2019 Confirmed reviews ALL

The breakfast was perfect and had many fresh kind of foods!!!! Upon check in I had very impressive service from reception and the room was so big!!

Dear Mr. alex y., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for highlighting our breakfast and service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

satisfied with a big BUT

Customer review rating 4.5/5

Room 1. Business - 17/12/2019 Confirmed reviews ALL

Overall I enjoyed staying in this hotel. Only downside is lack of English among staff at reception and restaurant. It is really annoying. Hopes this improves or otherwise I have to select another hotel within Accor group.

Dear Mr. W., May I begin by thanking you for your feedback and your stay with us. We are happy to learn that you enjoyed staying in our hotel. We will pay highly attention to the issue you mentioned and give more training to our staff to improve their English communication skills. Thank you again for sharing your experience, and we all look forward to welcoming you back in the near future. Sincerely, Flora Wang Guest Experience Manager

Great experience

Customer review rating 4.5/5

Alex Families - 16/12/2019 Confirmed reviews ALL

Nina and Zoe from the lounge gave me deep impression on their enthusiasm and professional services.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback, especially for our hotel staff. Your kind words have been passed to them. We are proud of them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

I was extremely satisfied .

Customer review rating 4.5/5

P. V. K. Business - 13/12/2019 Confirmed reviews ALL

I would like to thank Mr.Eric / Ms.Julie / Ms.Ayum / Mr.Harry and one and all . I was highly satisfied with the total facility, the courteous and always helpful staff and all the amenities. Keep it up and I would recommend to all my contacts who are visiting China

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback, especially for hotel staff. We are proud of them. Your kind words have been passed to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Excellent

Customer review rating 4.5/5

Y. Business - 13/12/2019 Confirmed reviews ALL

Room was clean and service was good. No complaints at all.

Dear Ms. Y., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

excellent experience

Customer review rating 4.5/5

Anonymous Business - 10/12/2019 Confirmed reviews ALL

Room is bright and clean. Staffs are very kind and efficient. I'm very happy to choose NOVOTEL as my first business trip in ShangHai. It was a excellent experience. Thank you all.

Dear Ms. Z., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flora Wang Guest Experience Manager

Trade Exhibition Stay

Customer review rating 4.5/5

Ian Business - 09/12/2019 Confirmed reviews ALL

Rooms were good (i had 2 rooms booked). Executive Lounge was a little dissapointing. First night, I found it odd that at 8pm on the dot, they packed the alcohol away without saying anything, every Accor I have stayed ta over the years, they have always come around and advised before doing. Food for dinner in the lounge was poor, to the point on the Friday night, we could not eat what we put on our plate, it had been sitting too long. Facilities in the hotel are disappointing, no massage etc. The hotel is away from anything, there are no shops etc anywhere around, I didn't realise when I booked it that it was so isolated Staff are professional, helpful and friendly. Hotel is quiet.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Our team paid highly attention to the details which you mentioned. Please accept my sincere apologies that we did not meet your expectations and the disappointments you encountered. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flora Wang Guest Experience Manager

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