Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 1,643 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,643 reviews

Customer review rating 5.0/5

Andrea W. Friends - Confirmed reviews ALL

I've been lucky enough to stay here a few times and it never ceases to amaze. The building is a mix of historic museum with splendid hotel accommodation and facilities, but it is the staff that make it for me. Nothing is too much trouble and they are all so approachable and helpful.

Dear Ms W., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was truly delighted to read your kind words and to know that the hotel continues to leave such a strong impression on each visit. It is especially rewarding to hear that the character of the building, together with the warmth and care of our team, continues to make your stays so memorable. As a valued ALL Diamond member, we are sincerely grateful for your continued loyalty and support. We very much look forward to welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Customer review rating 3.5/5

Seit Y. L. Solo - Confirmed reviews ALL

A grand setting with lukewarm hospitality.

Dear Ms L., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was pleased to know that the historic character of the building left an impression on you, and I was also glad to see Alexandra recognised for her warm welcome. We are grateful to you for sharing your reflections following your stay and for taking the time to provide such detailed comments. I have also asked the Front Office Management team to reach out to you following your stay. As a valued ALL Gold member, we are grateful for your continued support and loyalty. We hope to have the pleasure of welcoming you back to Raffles London at The OWO in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Customer review rating 5.0/5

Timothy M. B. Couples - Confirmed reviews ALL

The property and service was far above and beyond anything we have ever experienced. The remodel of this historic building was perfectly balanced. Everyone was so nice and helpful during our stay. Highly recommend the 45 minute tour from historic Emiel.

Dear Mr B., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I was truly delighted to read that both the property and the service exceeded your expectations so fully. It is especially rewarding to know that the restoration of this historic building, together with the warmth and helpfulness of the team throughout your stay, left such a strong impression. I was also very pleased to see Emiel and Amandine recognised for their contribution to your experience. Your kind words about the heritage tour and the care shown throughout your visit are greatly appreciated and will be shared with them. As a valued ALL Classic member, we are grateful for your continued support and loyalty. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Customer review rating 5.0/5

Sylvia S. Families - Confirmed reviews ALL

Great location. Beautiful, elegant hotel with first class service and amenities. Excellent dining experiences at breakfast and dinner.

Dear Ms S., Thank you for taking the time to share your feedback following your recent family stay at Raffles London at The OWO. I was delighted to read how much you enjoyed your time with us and to know that our location, the elegance of the hotel, and the level of service and amenities all left such a positive impression. It is also especially rewarding to learn that your dining experiences at both breakfast and dinner were so well enjoyed. We are very grateful for your recommendation and hope to have the pleasure of welcoming you and your family back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Customer review rating 5.0/5

Martin A. Couples - Confirmed reviews ALL

I was genuinely impressed by the thoughtfulness, intelligence, and judgment demonstrated by the staff. What stood out most was that the quality of service went beyond training or process. The team appeared to have both the capability and the authority to make thoughtful decisions in the moment, guided by what would best serve the guest. At no point did the experience feel constrained by rigid policies, scripts, or rules that might interfere with hospitality. Instead, the staff consistently exercised discretion, care, and common sense in a way that made the entire experience feel personal, seamless, and exceptional.

Dear Mr A., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I was truly delighted to read your reflections on the team and the manner in which the service was experienced throughout your stay. It is especially meaningful to know that what stood out to you was not only the care shown, but also the judgment, discretion, and thoughtfulness with which it was delivered. Your comments speak to exactly the kind of hospitality we strive to offer, and I know they will be deeply appreciated by the team. As a valued ALL Diamond member, we are sincerely grateful for your continued loyalty and support. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Other web-users rate our hotel

  • 363 reviews 9.6/10 Location
  • 484 reviews 8.8/10 Room
  • 966 reviews 8.9/10 Service
  • 396 reviews 9.5/10 Amenities
  • 297 reviews 9.6/10 Vibe
  • 278 reviews 8/10 Food
  • 145 reviews 8.8/10 Comfort
  • 143 reviews 9.3/10 Wellness Area

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