Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 1,363 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,363 reviews

Customer review rating 5.0/5

Charles P. Couples - Confirmed reviews ALL

From start to finish, our return to Raffles at the OWO was delightful. A long weekend across the pond to see London during the holidays was made even more enjoyable by the wonderful, professional Raffles team and the sheer beauty of the building itself. To feel so welcomed, and relaxed, made for a fantastic respite at a truly elegant hotel. Our mornings with Natalya and team at Saison started each day with delicious breakfast options and a smile; the spot-on dining recommendations from Dean and Daniel at the Concierge desk, along with their ability to secure coveted reservations, ensured our lunch and dinner experiences were top-notch; Matthew, Sebastiano and Krizia made visits to the Drawing Room for drinks and dinner exceptional. Most appreciated was Jackson from the Front Office who made sure to seek us out to welcome us back personally. We look forward to going "home" to the OWO again next year.

Dear Mr. P., Thank you for taking the time to share your delightful experience at Raffles London, we are thrilled to hear that your recent stay with us felt like coming home and that you enjoyed the beauty of our property during the holiday season. It is wonderful to know that our team, including Natalya and her colleagues at Saison, contributed to your mornings with exceptional breakfast options and warm service. We are equally pleased that Dean and Daniel were able to enhance your dining experiences with their recommendations and reservations. Your kind words regarding Matthew, Sebastiano, Krizia, and Jackson are greatly appreciated, as they exemplify the level of personalized service we strive to provide. We eagerly await your next visit and are committed to ensuring that every stay continues to meet your expectations of elegance and hospitality. Best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 4.5/5

Paige M. Business - Confirmed reviews ALL

My wife arranged this stay for our in her capacity as a travel advisor. From a guest perspective, I found the hotel to be exceptional, in terms of design and service. My duck breast in the drawing room was on the tougher side, perhaps better served with a steak knife, but that really is the only point of improvement I can mention throughout our memorable one night stay. We will be back.

Dear Paige M., Thank you for your kind words regarding your recent stay with us, we are very delighted to hear that you appreciated the design, service, and history of our property, contributing to a memorable experience. I appreciate your feedback about the duck breast, and I will ensure that our culinary team is made aware of your comments. Your insights are invaluable as we continually strive to enhance our guests' dining experiences. We look forward to welcoming you back in the future for another exceptional stay. With best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Bobbie L. F. Couples - Confirmed reviews ALL

The entire team was friendly, attentive and always ready to help which made the experience of our stay in a beautiful property memorable.

Dear Mr. F., Thank you for your kind words regarding our team, we take great pride in providing exceptional service, and it is wonderful to hear that our staff contributed to your memorable experience at our property. With best regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Jonathan J. Couples - Confirmed reviews ALL

We love the sumptuous luxury of the rooms and suites, and whiling away a long lunch at guards bar, heating the horses and crowds. Special mention to Janet and Troy at the spa who make you feel so welcome. Best spa in London!

Dear Mr. J., Thank you for your kind words about your experience at Raffles London at The OWO. We are delighted to hear that you enjoyed the luxury of our accommodations and had a pleasant visit to our spa. Your compliments will be shared with Janet and Troy from the SPA. Best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

David E. C. Couples - Confirmed reviews ALL

We have stayed at the OWO several times for at least a week or more. We consider ourselves lucky to be able to come to London several times a year and we are loyal to Raffles. Everything is top drawer and the personal attention to our happiness is above and beyond!

Dear Mr. C., Thank you for your kind words regarding your experiences at Raffles London, we are very delighted to hear that you consistently enjoy your stays and appreciate the personalized service we strive to deliver. Please allow me to pass on your positive comments to Valentina, who will certainly be very pleased to hear them. At the same time we are truly sorry to learn that both the service and overall atmosphere at Kioku did not reflect the high standards you rightly expect from Raffles. Your comments regarding the inattentiveness and perceived attitude of the team are particularly concerning, and this is certainly not the level of warmth, professionalism, and gracious service we strive to deliver. Your loyalty means a great deal to us, and we look forward to welcoming you back on your next visit to London. Warm regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Other web-users rate our hotel

  • 306 reviews 9.5/10 Location
  • 421 reviews 8.6/10 Room
  • 859 reviews 9.1/10 Service
  • 357 reviews 9.1/10 Amenities
  • 267 reviews 9.6/10 Vibe
  • 244 reviews 8.4/10 Food
  • 122 reviews 8.5/10 Comfort
  • 121 reviews 9.6/10 Wellness Area

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