Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 518 reviews

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57 Whitehall, SW1A 2BX LONDON, United Kingdom

Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  518 reviews

Disappointing

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Beautiful hotel in a historical building with a great location. Amazing spa with enormous swimming pool surrounded by relaxation areas. Food was good. Now, where the hotel fails is a loyalty, treatment and personalized service. I am a platinum member Accor ALL but I felt myself a number at the hotel. It seemed that nothing had been prepared for our arrival and I had to beg and push for the most basic loyalty benefits. Didn’t receive an early check-in and getting a late check-out until 2pm was like I’m asking too much. A room upgrade wasn’t offered proactively, but I had to requested it. The Singapore Sling, a signature cocktail of Raffles, was one of the worst we have ever had. The room was tiny and its interior design boring. It didn’t reflect the soul of Raffles, could have been in any mediocre chain hotel. The view we had from the room was a wall. No pre-arrival communication and at the hotel we found out that the restaurant we wanted to dine at was closed due to a private event. The hotel offers a free use of car with a chauffeur for hotel guests but the service was never available when we requested it. Also, the hotel refuses to take customers to tube and railway stations. How arrogant is that! Instead they offered to call us a taxi. The service recovery after my complaint was satisfactory. However, we encountered way too many issues during our stay so that it wasn’t relaxing but stressful. The level of service is unacceptable for a five-star luxury hotel that charges over 1,000 euros per night in the cheapest room category.

Dear Mr T., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your feedback, as a valued guest and supporter of Raffles London at The OWO, this is truly helpful so that we may improve upon our legendary service. I am sorry to read that you were disappointed with your experience with us at Raffles London. I would like to assure you that your input is of great value to us and we will be addressing these points promptly with the relevant departments in order to improve our overall guest experience. On behalf of all of our team here at Raffles London at The OWO, we would like to extend our most sincere apologies for the shortfalls encountered and we hope to be afforded the opportunity to welcome you back to the hotel in the future. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Florian Mendes Assistant Front Office Manager

When the hotel is fully part of our London Stay!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

I think this is the first time in my life that the hotel (its beauty, its history, its elegance) and ALL the staff we saw during our stay, are truly and fully part of our successful London experience. We came to celebrate our 10th anniversary and you were the witnesses of this celebration, thank you! We'll definitely be back!

Historical Locatiosn w/ Incredible Service & Location

Customer review rating 4.5/5

Donna Friends - Confirmed reviews ALL

Top-notch concierge. A variety of restaurants. Perfect location for staying in London. The following improvements need to be made. The room design did not consider an individual doing their hair. There is no place in the room where one can blow dry or curl their hair in front of a mirror. We had to ask for a free-standing mirror, which was no problem. Second, they only sometimes refilled the Nespresso pods and milk, so we had to call down 3 mornings for a refill.

Beautiful hotel

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We loved the hotel, amazing!! The service could have been better. On arrival we had a long wait to check in, Cathal saved the day with some champs but not sure why was so slow. We then went for a sandwich at the small cafe close to salon on the ground floor. The person working here could not have been less interested in service. This was around 2.30pm on Saturday 19th of Oct. Breakfast was lovely, again though very slow service. We were seating and then another couple beside us. The girl then went and took the couple after us order, it was very strange. Our server on Sunday morning was also not the most friendly and seems out of place with the standard I would assume from a hotel like Raffles. Would we come back, I am honestly not sure. We loved the hotel, the room, the decor, the location and the food but the service from the staff in the cafes and restaurants was not what we would expect at this price point.

Dear Mr O., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your feedback, as a valued guest and supporter of Raffles London at The OWO, this is truly helpful so that we may improve upon our legendary service. I am sorry to read that you were disappointed with your arrival experience as well as the delay in the service in Saison. I would like to assure you that your input is of great value to us and we will be addressing these points promptly with the relevant departments in order to improve our overall guest experience. On behalf of all of our team here at Raffles London at The OWO, we would like to extend our most sincere apologies for the shortfalls encountered and we hope to be afforded the opportunity to welcome you back to the hotel in the future. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Florian Mendes Assistant Front Office Manager

Great looking hotel

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Great Bar & staff in the Guards Room Paper Moon food and service fantastic Café Lapérouse - food poor ( Fish was cold & rubbery ) / service and general atmosphere a little amateurish Breakfast not bad - ambience in the Saison needs to be warmed up a little - service a little slow Rooms nice but a little soulless We had a great time, but for the price, our general thoughts were that we would try elsewhere for our next couple of trips prior to considering coming back Not top class yet.

Dear Mr R., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your feedback, as a valued guest and supporter of Raffles London at The OWO, this is truly helpful so that we may improve upon our legendary service. I am sorry to read that you were disappointed with the ambiance at Saison. I would like to assure you that your input is of great value to us and we will be addressing these points promptly with the relevant departments in order to improve our overall guest experience. We have also shared your feedback with our partner restaurant Cafe Laperouse for constant improvement. On behalf of all of our team here at Raffles London at The OWO, we would like to extend our most sincere apologies for the shortfalls encountered and we hope to be afforded the opportunity to welcome you back to the hotel in the future. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Florian Mendes Assistant Front Office Manager

Other web-users rate our hotel

  • 125 reviews 9.7/10 Location
  • 165 reviews 8.6/10 Room
  • 371 reviews 9.2/10 Service
  • 156 reviews 9.5/10 Amenities
  • 122 reviews 9.5/10 Vibe
  • 110 reviews 8.4/10 Food
  • 50 reviews 9.7/10 Bar
  • 48 reviews 9.1/10 Comfort

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