Ibis Budget Bilbao City 1 star

Customer review rating (ALL Rating) 4.3/5 1,275 reviews

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Calle Zankoeta 9, Nº Reg H.BI.01272, 48013 BILBAO, Spain

Description

Hotel extras

  • Free stay for child 2 years old in a superior double room. Crib on request.

  • 100% Non smoking rooms. 24hours reception available , buffet breakfast, free luggage room

  • Paid parking under availability. Pets allowed

  • 5 min to San Mamés Stadium and 20 min to the Guggenheim Museum.

  • 5 minutes to Intermodal bus station, airport connection

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior XL room with 1 double bed

Photo out of - Superior XL room with 1 double bed

Need more space? It's your room! Unique bed for two and extra comfort: armchair, luggage stand, and tea-making facilities. Crib on request. Maximum capacity is two adults and one child up to 2 years old.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

The perfect room for a getaway to Bilbao with good company: 2 single beds, minimalist furniture for light travel, TV, three-section bathroom (toilet, shower, sink). Cribs and extra beds are not available.

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

For solo travelers seeking a large 1.50 m (4 ft. 9") bed, this minimalist room is ideal for light travel. Three-section private bathroom (toilet, shower, sink). Cribs and extra beds are not available.

Max. number of persons
1
Area
From 12 m² / 129 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Ibis Budget Bilbao City has no limitations for anyone in our adapted room, tailored to your needs. The bathroom has visual/audible alarms in case of need for assistance. There is no crib or rollaway bed.

Max. number of persons
2
Area
From 13 m² / 139 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Looking for a larger, accessible room with two beds adapted for people with reduced mobility? Features grab bars, a shower seat and an emergency pull cord to the reception desk. No cribs or extra beds.

Max. number of persons
2
Area
From 14 m² / 150 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Ibis Budget Bilbao City

Calle Zankoeta 9, Nº Reg H.BI.01272
48013 BILBAO
Spain

GPS:43.2583498, -2.9468672

Telephone
Fax +34 946 46 99 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 149 rooms
  • 4 rooms for people with reduced mobility
  • 6 connecting rooms
  • 149 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine Additional charge
  • On site
  • Indoor parking
  • Private
  • 12 parking spaces
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 20.00 € 20 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Breakfast

Photo out of - Breakfast

Enjoy our breakfast buffet from 6am to 10:30am, and until 11am on weekends. Start your day with renewed energy!

Buffet

Services

  • Continental
  • Cold breakfast

Enjoy our breakfast buffet from 6am to 10:30am, and until 11am on weekends. Start your day with renewed energy!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,275 reviews

Customer review rating 4.0/5

Tina M. T. Families - Confirmed reviews ALL

Dear Tina M. T., Thank you for sharing your experience with us! 😊 We’re delighted you enjoyed your stay and felt well looked after by our team. We hope you had a wonderful time in Bilbao and would be very happy to welcome you back on your next visit! Best regards, Ibis budget Bilbao City

Customer review rating 4.0/5

Carmen J. R. Couples - Confirmed reviews ALL

Hi Carmen J. R., Thank you so much for sharing your experience! We're thrilled to hear you enjoyed your stay and found our hotel clean, quiet, and comfortable. It’s great to know you appreciated the complimentary breakfast and our team’s assistance in storing your bag while you hiked the Camino. However, I sincerely apologize for the communication issues you encountered. It’s not our standard to leave guests feeling anxious about their arrival, and I understand how frustrating it must have been trying to reach us. We're a 24-hour staffed hotel, and we aim to be available for our guests at all times. Your feedback is invaluable, and we'll certainly look into improving our response times for future guests. Thanks again for your kind words and for choosing to stay with us. We hope to see you again! Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Deanne S. Solo - Confirmed reviews ALL

Hi Deanne, Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay and found our location convenient and safe. It's fantastic to know that our team made you feel right at home, and that you appreciated the cleanliness and helpful information we provide. We love welcoming both our guests and their furry friends, and it’s wonderful to hear you felt like family during your time with us. We can’t wait to welcome you back on your next visit! Best wishes, ibis budget Bilbao City

Customer review rating 4.0/5

Johnny L. G. C. Families - Confirmed reviews ALL

Hello Johnny, Thanks a lot for your kind feedback! We're thrilled you enjoyed our breakfast and appreciated the AC in the rooms. It’s great to know our efforts are making your stay comfortable. Take care and see you again soon! Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Kwei F. M. C. Couples - Confirmed reviews ALL

Dear Tina M. T., Thank you for sharing your experience with us! 😊 We’re delighted you enjoyed your stay and felt well looked after by our team. We hope you had a wonderful time in Bilbao and would be very happy to welcome you back on your next visit! Best regards, Ibis budget Bilbao City

Customer review rating 4.0/5

Carmen J. R. Couples - Confirmed reviews ALL

This hotel was clean, quiet and comfortable...all we can ask for in a hotel. There was a misunderstanding around how late we could arrive, though, and to avoid problems from arriving later than we were told to we emailed three times and tried calling over 20 times during two days. There was never an answer which left us worried that we would be locked out when we arrived. Of course we were not since the desk is staffed 24 hours a day. Everything was fine and we were offered complimentary breakfast to make up for the problem. And they graciously stored a bag for us for a couple of weeks while we hiked the Camino. So overall it was still a very good experience. But it was still very hard to understand why no one ever answered the telephone or responded to emails even the next day.

Hi Carmen J. R., Thank you so much for sharing your experience! We're thrilled to hear you enjoyed your stay and found our hotel clean, quiet, and comfortable. It’s great to know you appreciated the complimentary breakfast and our team’s assistance in storing your bag while you hiked the Camino. However, I sincerely apologize for the communication issues you encountered. It’s not our standard to leave guests feeling anxious about their arrival, and I understand how frustrating it must have been trying to reach us. We're a 24-hour staffed hotel, and we aim to be available for our guests at all times. Your feedback is invaluable, and we'll certainly look into improving our response times for future guests. Thanks again for your kind words and for choosing to stay with us. We hope to see you again! Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Deanne S. Solo - Confirmed reviews ALL

My unexpected stay. The location was great, so much in walking distance and safe. The hotel had everything a person needed. It was clean, clear and had useful information everywhere. The people working in it were fantastic and well trained, a great addition to the hotel; from cleaning staff, the people taking care of the breakfast area, maintenance and the wonderful multilingual reception crew. They made my stay worthy and memorable. I loved the fact that me, solo traveller, and my dog were treated so welcoming, more like family than just another tourist. 5 days, 4 nights. Would come again in a heartbeat.

Hi Deanne, Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay and found our location convenient and safe. It's fantastic to know that our team made you feel right at home, and that you appreciated the cleanliness and helpful information we provide. We love welcoming both our guests and their furry friends, and it’s wonderful to hear you felt like family during your time with us. We can’t wait to welcome you back on your next visit! Best wishes, ibis budget Bilbao City

Customer review rating 4.0/5

Johnny L. G. C. Families - Confirmed reviews ALL

Very good breakfast. Nice with AC in the rooms

Hello Johnny, Thanks a lot for your kind feedback! We're thrilled you enjoyed our breakfast and appreciated the AC in the rooms. It’s great to know our efforts are making your stay comfortable. Take care and see you again soon! Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Kwei F. M. C. Couples - Confirmed reviews ALL

the front desk guy who worked on 8th October, was super helpful and went for an extra miles for his excellent service. Thank you, mate!!

Customer review rating 3.5/5

Brighid S. Solo - Confirmed reviews ALL

I found the Ibis to be very convenient for the bus & tram - The man who checked me in was exceptionally helpful- suggesting a tram trip to get a feel for the city which it was ! The room was very clean & quiet - I requested a room on the top floor - One bottle of water for the entire stay, no teas or coffees - Satisfactory overall.

Hi Brighid, Thank you for your feedback! I'm glad to hear you enjoyed our convenient location and found our team helpful. It's great that you appreciated the cleanliness and quietness of your room. I apologize if the amenities fell short, as we typically provide one bottle of water for the stay in all of our rooms, and it is also true that you wll find a variety of teas as amenities in our superior rooms. We always strive to make our guests feel comfortable, so your insights are appreciated. Thanks again for your comments, and we hope to welcome you back soon! Best regards, ibis budget Bilbao City

Customer review rating 4.0/5

Trevor D. Couples - Confirmed reviews ALL

Enjoyed our stay at the Ibis Budget Bilbao. We were welcomed by friendly staff who took the time to provide us with helpful information about our location, transport options and things to see and do (very good). Our room was clean and comfortable, albeit somewhat cramped with very limited space for our luggage.

Hi Trevor, Thanks so much for your lovely feedback! We're thrilled to hear you enjoyed your stay and found our staff friendly and helpful. It’s great that you appreciated our location and the cleanliness of your room. We understand that our rooms are on the compact side and designed for short stays, but we strive to provide everything needed for a comfortable experience. If you’re planning another visit, you might consider our superior rooms for a bit more space. Looking forward to welcoming you back! Best wishes, ibis budget Bilbao City

Customer review rating 3.0/5

Mateusz M. Couples - Confirmed reviews ALL

Ok, but place for breakfast and room is not in good clean condition.

Hi Mateusz, Thanks for your feedback! I’m sorry to hear that the cleanliness of your room and the breakfast area didn’t meet your expectations. We strive for high cleanliness standards, and your comments will help us improve. We hope to welcome you back for a better experience! Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Fabricio S. R. Couples - Confirmed reviews ALL

All good

Hi Fabricio, Thanks for your kind words! We're thrilled to hear that you found your stay comfortable and everything was to your satisfaction. We hope to welcome you back soon for another great experience! Best regards, ibis budget Bilbao City

Customer review rating 3.5/5

Terrence R. S. S. Couples - Confirmed reviews ALL

The room was to small for two people

Hi Terrence, Thanks for your feedback! I’m glad you found our location convenient. I’m sorry to hear that the room size didn’t meet your expectations. Our rooms are designed for essential comfort, but for more space next time, consider booking a superior room provided that they have a little bit more space to enjoy inside. Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Alberto R. R. Business - Confirmed reviews ALL

ok

Hola Alberto, ¡Gracias por tu comentario! Nos alegra saber que tu experiencia fue positiva. Si tienes alguna sugerencia o algo más que te gustaría compartir, no dudes en decírnoslo. Estamos aquí para ayudarte. ¡Hasta pronto! ibis budget Bilbao City

Customer review rating 5.0/5

Louise M. Couples - Confirmed reviews ALL

Great stay

Hi Louise, Thanks so much for your kind words! We’re thrilled to hear you had a great stay with us. We hope to welcome you back soon for another wonderful experience! Best regards, ibis budget Bilbao City

Customer review rating 4.0/5

Thomas M. Friends - Confirmed reviews ALL

All good apart from your breakfast coffee. Do you serve decaf to everyone? It certainly tastes like it.

Hi Thomas, Thanks for your feedback! We're glad to hear you enjoyed your stay. We appreciate your comments about the breakfast coffee. Coffee is, though, served both caffeinated and decaffeinated, along with other varieties such as capuccino, chocolate, milk chocolate and such. Thank you, again, for your valuable input as it helps us improve. Goodbye, and we hope to see you again at ibis budget Bilbao City!

Customer review rating 5.0/5

Barbara M. Solo - Confirmed reviews ALL

Very pleasant and helpful staff. A nice breakfast. Very friendly to me and my dog

Hi Barbara, Thanks so much for your lovely feedback! We’re thrilled to hear you enjoyed your stay and found our team friendly and helpful. It’s always a pleasure to welcome dogs as well! We hope to see you and your furry friend again soon. Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Catalin A. I. Business - Confirmed reviews ALL

Ralu for Front Desk was really helpful.

Hello Catalin, Thank you so much for your kind words! We’re thrilled to hear that our location suited your needs and that Ralu was able to assist you. Our team is always here to help make your stay enjoyable. Take care, and we hope to see you again soon! Best regards, ibis budget Bilbao City

Customer review rating 2.0/5

Selma O. Solo - Confirmed reviews ALL

hairs are everywhere in the room, lots of hair on the floor, a few hair on the towels... my room was not clean enough..

Hi Selma, I am genuinely sorry to hear about your experience with cleanliness during your stay. We and our housekeeping team take pride in the cleanliness of our rooms as we take adhering to our standards in this regard very seriously. For future stays, let us know about this issue during your stay so that we can resolve it straight away. This is not a typical situation. In fact, cleanliness is one of our strong points. Even so, we are humans and we can make mistakes without any bad intention. Nevertheless, we take notes on your comments in order to keep the good job in the future as we also try to ensure that our guests feel like home at all times. Thank you, again, for your feedback! Best regards, ibis budget Bilbao City

Customer review rating 4.0/5

Frederick W. Solo - Confirmed reviews ALL

As always Ibis was an excellent hotel. Very clean and all the usual facilities were very good. The only blemish was on leaving I had left luggage which I wanted to retrieve. On reception one staff member was checking a couple in, the other was working on his computer. He tersely advised me to wait. Time was ticking by & I reluctantly approached the man again & he retrieved my luggage- I think if you are on reception then maybe " with you in a minute may suffice" but you can't keep people waiting unless you put up a sign denoting that desk was closed. Also when I went to retrieve my luggage he asked me which was my bag - when I pointed it out he was disbelieving. I showed him the picture of my tag and he retrieved my luggage but he still looked unconvinced.

Hi Frederick, Thanks for taking the time to share your experience! We’re thrilled to hear that you found our hotel to be clean and that you enjoyed our facilities. It’s fantastic to know that we’ve upheld our usual standards for you. I’m sorry to hear about the mix-up at reception when you were trying to retrieve your luggage. Your feedback is important, and I understand how frustrating it can be to wait when you're in a hurry. We’ll definitely look into how we can improve communication at the reception desk to ensure our guests feel acknowledged right away. I appreciate your understanding and patience during that moment. Thanks again for your kind words and for bringing this to our attention. We hope to welcome you back soon! Best regards, ibis budget Bilbao City

Customer review rating 4.0/5

Alan L. Solo - Confirmed reviews ALL

A comfortable stay in a good location close to main transport interchange and tram stops. Breakfast area can become a little crowded when busy and the large heavy stools which are difficult to manoeuvre do not help in maximising use of the space

Hi Alan, Thanks for your feedback! We’re thrilled to hear you had a comfortable stay and enjoyed our great location. We appreciate your comments about the breakfast area and will keep them in mind as we strive to improve the experience for all our guests. Goodbye and take care, Ibis budget Bilbao City

Customer review rating 4.0/5

Heath J. Solo - Confirmed reviews ALL

Only stayed the one night but was ideally located for what I wanted.

Dear Heath, Thanks for the wonderful feedback! We’re thrilled to hear you enjoyed your stay and found our breakfast to your liking. Our location is indeed a great asset for exploring the area. We hope to welcome you back for another visit soon! Best regards, ibis budget Bilbao City

Customer review rating 4.5/5

Andrew R. W. Couples - Confirmed reviews ALL

It was a one night stay in this budget hotel. It was clean, tidy and friendly establishment. No thrills, but no expectation of them.

Dear Andrew, Thank you so much for your kind words! We're thrilled to hear you had a great stay and appreciated our cleanliness and friendly atmosphere. We aim to provide a comfortable experience for all our guests. Safe travels and we hope to see you again soon! Best regards, Ibis budget Bilbao City

Other web-users rate our hotel

  • 1,475 reviews 8.6/10 Location
  • 1,934 reviews 5.2/10 Room
  • 1,439 reviews 9.3/10 Service
  • 28 reviews 7.7/10 WiFi
  • 1,328 reviews 4.2/10 Comfort
  • 712 reviews 7.3/10 Breakfast
  • 646 reviews 8.9/10 Cleanliness
  • 494 reviews 5.3/10 Value

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