Mama Shelter Prague

Mama Shelter Prague 4 stars

Customer review rating (ALL Rating) 4.6/5 53 reviews

Mama Shelter Prague
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Hotel extras

  • Epic and cosy terrace

  • Ten-minute tram ride from the old town

  • Design by Jalil Amor

  • Colorful and cheerful design

  • 6 meeting rooms available

Our accommodation(s)

Hotel location

Mama Shelter Prague

Veletrzni 1502/20
170 00 Praha 7- Holesovice
Czech Republic

Fax: +420 225 117 800

  • By plane

    AIRPORT PRAGUE At 15km / 9.32 miles - Shuttle paying

  • By train

    PRAGUE MAIN STATION At 2.5km / 1.55 miles

GPS:50.102356, 14.431385

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

Our guest reviews for
Mama Shelter Prague

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  53 reviews

TripAdvisor Rating  4.5/5  336 reviews

Certificate of excellence 2022

Very good stay. We shall come back.

Customer review rating 5.0/5

Emil Families - Confirmed reviews ALL

Excellent assistance of your receptionist Molly and the Srilankan bartender. Wonderful rainforest shower. We also appreciated upgrade as loyal guests

Great location, kind staff and cool restaurant.

Customer review rating 5.0/5

Jitka Families - Confirmed reviews ALL

Good experience from reservation through the whole stay till the check-out. The staff is kind and helpful. The restaurant is great and their terrace is just perfect for a drink in the evening. I appreciate the cleanliness of the space, as well as the pleasant scent in both rooms and common areas. Our dog was welcome, which was a plus for me, too.

Good stay - 4th time since its Mama

Customer review rating 4.5/5

Vaclav Couples - Confirmed reviews ALL

4th time since its Mama Shelter - This time no laundry service that was bummer - friendly staff and clean room as always

Milý Václave, velmi si vážíme vašeho komentáře k pobytu v Mama Shelter Prague. Vždy je velkým potěšením získat pozitivní zpětnou vazbu. O vaše komentáře se podělím se zbytkem našeho týmu. Jsem si jist, že tato zpětná vazba poslouží jako povzbuzení pro všechny naše zaměstnance, protože se snažíme neustále zlepšovat kvalitu našich služeb. Službu praní prádla jsme museli bohužel kvůli Covid regulacím našeho řetězce omezit, lze však o vyprání prádla požádat na recepci. Ještě jednou děkujeme za sdílení vašich zkušeností a doufáme, že vaše další návštěva bude stejně příjemná jako ta předchozí. S pozdravem, Vojtěch Front Office Manager

The best front office team ever !

Customer review rating 5.0/5

Natalie Families - Confirmed reviews ALL

My home away from home, I love this place. Nicest people at the reception, excellent location of the hotel and such a beautiful rooms. I was able to celebrate my 30th birthday there and Mr.Slesinger and his team made my stay very special. Thank you very much for an unforgettable weekend.

Nice hotel

TripAdvisor rating 3.0/5

Thibault R TripAdvisor review

The stay was nice, the room was great. However we would have expected more attention compared to what we usually get to other Accor hotels with a a high loyalty statute and when booking one of the best room. There were no upgrade, no gift or specific attention. Even more disapointing is that we got only once bottles of water and they were took by the housekeeping while they were almost full. Coktails at the bar were good but we wondered if there were any alcohol in it. The breakfast was really good (but not really covid friendly).

Dear Thibault R, Thank you very much for you feedback, It is very important to us. First of all we are really sad that your stay did not meet your expectation. Can you please send me more details about your reservation? I would like to investigate more about your stay. Many thanks for your cooperation. Mama loves you! Vojtech Front Office Manager

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Always a nice stay, staff very accommodating, breakfast has very much improved (but would love to see larger egg selection/ fried or boiled eggs).

Room as usually perfect. However selection of food reduced.

Customer review rating 4.0/5

Matus Business - Confirmed reviews ALL

+ room, design, location + staff - food

Great people at the reception and breakfast area

Customer review rating 5.0/5

Natalie Friends - Confirmed reviews ALL

My favorite hotel in Prague thanks to hotel staff

Back to pleasure

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Nice business stay


Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL


Pay for toothpaste for Accor group hotels. It’s scandalous!

TripAdvisor rating 2.0/5

Arnaud L Business - TripAdvisor review

Why guests have to pay for toothpaste ???? I didn’t recognize Accor hotels pas philosophy. A small bottle of water for the Welcome drink for Silver guest. this is ridiculous. Price is high .. I will never go back to this hotel again ...

Dear Arnaud L The shop is for the convience of our guest, the guys would of also been more than happy to direct you to any other store, I am sorry you have decided not to return to us, I do hope one day you will give us a second chance, we do hope to see you again, Mama Loves You !

Very nice boutique hotel a little bit outside of the crowded center

TripAdvisor rating 5.0/5

manuelbrugger Business - TripAdvisor review

The hotel is well located near a well frequented tram stop and 7 mins away from the underground. It’s a really lovely and modern hotel with a well sorted breakfast buffet. Rooms are (as all Mama Shelter rooms) very nice and the bed is very comfy! Personnel was very friendly and helpful!

Dear manuelbrugger, Great to hear you found our location ideal for the short tram journey into the historical city, we hope you return soon for another compy nights sleep, Mama Loves You !

A very pleasant Stay at Mama...

TripAdvisor rating 5.0/5

Pierre-Philippe... G Business - TripAdvisor review

all together it was a good experience, except the breakfast which was not at the same quality level than the other Mama... and the atmosphere is not as great as Belgrade..., but it is a good experience at the end...

Dear Pierre-Philippe....G Thank you for your great comments, we hope to see you soon, Mama Loves You !

Great service and nice decor.

TripAdvisor rating 5.0/5

Travel31400080973 Business - TripAdvisor review

The hotel has a very modern decor, the service is very nice and helpful. The old center of Prague is 20 minutes away on foot, but there is also a tram at the front of hotel. 200m from the Hotel is a large park - ideal for running or walking. There is a large parking lot. The first time I used the hotel and I will definitely go back there

Dear Travel131 We are all so very pleased you enjoyed your first time with Mama, thank you for the special mention on our teams helpfulness, we really hope to see you back with us or in one of our other Mamas very soon, Mama Loves You !

Freezing cold ... not only for day!

TripAdvisor rating 2.0/5

nitramlm Business - TripAdvisor review

Airconditioning was hyperactive, couldn't get room above 20°C > not cosy! Needed scarf and woolen jumper for breakfast. Don't pay cash at the restaurant if you want to determine the tip youself - I recognised the change didn't match and felt that this was not an accident. No refresh of water-bottle in the room.

Dear nitramim, my apologies that you felt 20 in your room was to cold, and you aslo felt that the restaurant area was even colder from the AC units we have now rectifid this issue, the complimentary water is only given on the day of arrival, but we are more than happy to replenish upon your request, I would very much apprecite if you could contact me directly regading the change you recived I am slightly confused that you did not recongnised the change given, did you bring this to anyones attention ? if there was some misunderstanding please accept my sincer apologies, Mama Loves You !

Mama Shelter Prague

TripAdvisor rating 5.0/5

Cruiser26771177775 Business - TripAdvisor review

Nice stay in Prague. New interesting experience with completely different hotel comparing to all standard hotels. It is near to Výstaviště Holešovice and park Stromovka for nice afternoon walk. Looking forward to visit again

Dear Cruiser26772277775 We are delighted you had a great experiance with us, we hope you will be back soon, Mama Loves You !

"Shelter" in good quality

TripAdvisor rating 4.0/5

JacekElk Business - TripAdvisor review

I've chosen this hotel becasue I wanted to know this new ACCOR brand. And I was very satisfied with my room and in genral wit hhospitality in thi shotel. Good access by car. Good and easy connection to Praha Old Town by tram.

Dear Jacek, thank you for choosing Mama Shelter, we are so very pleased you enjoyed your time here, and you found our location easy to get into the old town, looking forward to seeing you here or in one of our other Mama Shelters very soon, Mama Loves You !

Will probably come back again

TripAdvisor rating 5.0/5

U3832CSnicolas Business - TripAdvisor review

Excellent stay. Very fancy decoration and atmosphere, rooms are small but comfy (good king-size mattress), and breakfast was with plenty of choice.Slightly mixed feelings for the location: "a bit" far (10-minute walk) from the metro, but Stromovka park is only 200 meters away and a good place for running.WIll probably come back again for my next stay in Prague.

Dear Nicolas, Thank you so much for your great comments, so pleased you enjoyed our fancy decorations and super atmosphere, our breakfast really does set you up for that morning run, there are also two tram numbers that will take you into the old town just three stops Nos 6 & 17, we very much look forward to welcoming you back soon, Mama Loves You!


TripAdvisor rating 5.0/5

THANOS P Couples - TripAdvisor review

Everything was perfect . Recently renovated hotel , nice decorated and very cleanVery kind personnel , convenient place to see the city and easy to park safely your carBreakfast was with many quality options

Dear Mama Guest it was a real pleasure to share your very kind commnets with the team, who are overjoyed they where able to make your stay a perfect one, we hope to see you soon, Mama Loves You!

Great hotel and very chic design

TripAdvisor rating 5.0/5

pwpb1778 Families - TripAdvisor review

wonderful stay, very fashionable design of everything, spacious and good foods. I strongly recommend this hotel for young couples and family. This hotel is not located in the center of the city, but just in front of the hotel, there is two tram lines that goes to the old town, so it was convenient enough.

Dear pwpb1778 I was exstreamly please to read your comments regarding your stay with us, we look forwrd to welcoming you back very soon. Mama Loves You!

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