Mama Shelter Prague 4 stars

Customer review rating (ALL Rating) 4.5/5 707 reviews

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Mama Shelter Prague - Image 1
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Veletrzni 1502/20, 170 00 Praha 7- Holesovice, Czech Republic

Description

Hotel extras

  • Epic and cosy terrace

  • Ten-minute tram ride from the old town

  • Design by Jalil Amor

  • Colorful and cheerful design

  • 6 meeting rooms available

Our accommodation(s)

Hotel location

Mama Shelter Prague

Veletrzni 1502/20
170 00 Praha 7- Holesovice
Czech Republic

GPS:50.102356, 14.431385

Telephone
Fax +420 225 117 800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  707 reviews

TripAdvisor Rating  4.5/5  438 reviews

Certificate of excellence 2024

I was satisfied here

TripAdvisor rating 4.0/5

PavlaPavla TripAdvisor review

I spent one night at this hotel. I went to a concert at a nearby arena, so I chose this place so I wouldn't have to travel all the way across town to the hotel late at night. My room was quite spacious. The bed was large and comfortable and I appreciated the quietness. I wasn't disturbed by any noise from the hallway or neighboring rooms at night. I liked the elevator decor there - colorful, crazy, but nice. Check in and check out was quick. There is a tram stop right next to the hotel, so you can get to the downtown quickly and conveniently.

disappointing

Customer review rating 0.5/5

Anonymous Friends - Confirmed reviews ALL

My stay at Mama Shelter Hotel in Prague was highly disappointing. The rooms were poorly maintained, with inadequate lighting and no complimentary daily water provided. Towels were unclean and had an unpleasant smell, which was unacceptable. Additionally, there were no water kettles in the room, and when we requested one, we were given a broken kettle full of rust, making it unusable. The iron and ironing board were also broken, and the overall room condition was unsatisfactory—it clearly needed more thorough cleaning and renovation. Housekeeping was below standard, as they failed to clean glasses, leaving them dirty. This stay was far from the level of comfort and quality expected from a hotel. Significant improvements are urgently needed.

Delightful

Customer review rating 5.0/5

Emily Families - Confirmed reviews ALL

Clean generously sized room, full breakfast buffet, friendly staff, ideal for lingering - pool and games in the lobby, comfortable seating, full bar.

Dear Emily, Thank you for your delightful review! We're so pleased you enjoyed our clean and spacious rooms, the full breakfast buffet, and our friendly staff. It’s wonderful to hear that you appreciated the relaxing atmosphere in our lobby with the pool table, games, and comfortable seating, as well as the full bar. We hope to see you back soon for another enjoyable stay! Mama ♥ you!! Franlui FO team

So many good things, but missing some important things

Customer review rating 3.0/5

Hannah Solo - Confirmed reviews ALL

Great restaurant and bar staff - lovely environment and design. However, a few really important things were a let-down: - the rooms were so hot, and AC was not on (apparently not on centrally) so even with the window open this was a rough night sleeps - mood lighting is great, but it was too dark to read! - elevator was constantly malfunctioning - nearly missed my bus because on leaving, I had to wait 15 minutes just to be handed back my luggage (I pled with the guy at the desk but he very abruptly told me to wait because he was checking someone in) - there was only one member of staff on reception at this time, and even though the line was long no-one else came to support

Fun, quirky hotel with a very comfy bed!

TripAdvisor rating 4.0/5

JenAllanMack Couples - TripAdvisor review

We stayed for 4 nights Monday to Thursday and would definitely come back again! We had large Mama double room which gave us plenty of room for our cases and things. The decorations throughout the hotel was fun and quirky and there were a number of activities for guests to use for free such as pool, arcade games and foosball. We also received biscuits and complimentary water on arrival. We ate at the hotel the first night for dinner and the food was fantastic! We shared a pizza and a meza plate and highly recommend both. The only slight negatives were; - the room was far too hot, we didn't have the heating on but the heat travelled up as we were on the 8th floor. Probably not much the hotel can do about that, I would advise to leave your window open which helped a bit - there were workplace party nights on three of the nights we were there. Thankfully the night we arrived there wasn't one otherwise I don't think we'd have been able to eat at the hotel as there was only a small space around the back available for guests on these days. - the service wasn't that fast either of the times we went for dinner or drinks which was fine as we weren't in a hurry but something to bear in mind if you're time restricted Understandable as it was near Christmas but I would probably pre warn guests about this - there was no kettle or tea making facilities in the room. Not something I'd usually worry about but my partner had a terrible cold and was needing hot water for Lemsips so I was needing to go down to the bar and get it. The staff were amazing and accommodating it just wasn't ideal having to walk into a private party to access the bar. The pros: - as I mentioned before the dinner was amazing! - wide selection of food and choices at breakfast - the staff went above and beyond - letting us have the hot water as mentioned above, managed to get a jacket laundered and back the same day - fun and quirky decor! - the bed and pillows were so comfy! Definitely would stay again!

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Other web-users rate our hotel

  • 1,034 reviews 9/10 Location
  • 1,524 reviews 7.8/10 Room
  • 1,209 reviews 8.5/10 Service
  • 20 reviews 8.4/10 WiFi
  • 967 reviews 8.7/10 Breakfast
  • 817 reviews 7.4/10 Comfort
  • 757 reviews 9.5/10 Vibe
  • 524 reviews 8.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.