The Mozart Prague 5 stars

Customer review rating (ALL Rating) 4.5/5 531 reviews

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The Mozart Prague - Image 1
The Mozart Prague - Image 2
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34 Karoliny Svetle, 11000 Prague, Czech Republic

Description

Hotel extras

  • Spectacular Prague Views

  • Historic Timeless Elegance

  • Prime Location in the Heart of Prague

  • Interconnecting Rooms

  • Dining on Two Charming Courtyards

Our accommodation(s)

Hotel location

The Mozart Prague

34 Karoliny Svetle
11000 Prague
Czech Republic

GPS:50.084788, 14.414085

Telephone
Fax +420 234 705 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

The Mozart Café

Stop by for a coffee in the heart of Prague, where you can relax and unwind in a warm, inviting atmosphere. Take a break from the hustle and bustle, indulge in exquisite flavors, and experience a blend of history and contemporary charm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  531 reviews

Customer review rating 0.5/5

Jonathan H. Business - Confirmed reviews ALL

Got good poisoning first night, Sunday, so ill, tried calling reception, no one answered, passed out in the bathroom due to excessive vomiting, was concussed, a black eye, had to email via the APP that I need urgent assistance, 24 hours I was alone, Monday afternoon the hotel called a doctor, AUD$1650 later and medication, spent the week in bed trying to recover, only went out for food, tried the hotel restaurant again, food was inedible. Was unable to conduct any of my business. FOM was helpful to a point, GM has fobbed me off and given a lame excuse either from AI or Accor SOPs, a week later I am still waiting on a return email, a refund, my medical bills paid for probably now I will be seeking compensation. I am not going away, I know my rights and I will escalate this matter. In 40 years of travel, never ever have I experienced such neglect and incompetence, furthermore I am a Diamond Elite member with Accor. I will be pursuing this matter.

Customer review rating 5.0/5

Lorraine S. Couples - Confirmed reviews ALL

Amazing hotel. Staff are extremely accommodating.

Dear Ms. S., Thank you for your kind words regarding our location and the service provided by our staff. We are delighted to hear that you had a fantastic experience at our hotel. Your feedback is greatly appreciated. Best regards, Jonas Cameron Langer Reservations and Front office Supervisor

Customer review rating 3.5/5

Gordon L. B. Couples - Confirmed reviews ALL

Lovely hotel in good location with very helpful staff. However the floor in the bathroom and shower was extremely slippery when wet and there is no grab handle so taking a shower was very nerve wracking.

Dear Guest, Thank you for sharing your feedback. We are delighted to hear you enjoyed our location and the service provided by our team. We sincerely apologize for the inconvenience you experienced with the bathroom floor. Please note that as our hotel is located in a historic building protected by UNESCO, some areas may have older features. However, we are excited to share that a full renovation is planned for next year, which will address safety and comfort in all our rooms. We hope to welcome you again and provide an even more enjoyable stay. Dorine Lemasson Front Office and Quality Manager

Customer review rating 2.5/5

Ji C. Solo - Confirmed reviews ALL

Staff were borderline passive. Asian lady staff in breakfast service was passively rude. Better staff would make the stay more pleasant. In comparison The Alchymist Grand Hotel was amazing.

Dear Ji C., Thank you for your feedback. We are concerned to hear your comment regarding the breakfast service, as our team (especially the colleague you mentioned) is consistently recognized for warm and attentive hospitality. Nevertheless, we take any guest concern seriously and have reviewed this matter internally to ensure our standards are upheld at all times. We appreciate your stay with us and remain committed to delivering the high level of service our guests expect. Dorine Lemasson Front Office and Quality Manager

Customer review rating 5.0/5

Kevin M. Couples - Confirmed reviews ALL

It could not have been better. Every aspect of the hotel was outstanding

Dear Mr. M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, found our staff to be friendly and helpful, and appreciated the value we offer. Your positive feedback motivates us to continue delivering exceptional service. Warm regards, Dorine Lemasson Front Office and Quality Manager

Other web-users rate our hotel

  • 624 reviews 9.6/10 Location
  • 636 reviews 7.6/10 Room
  • 747 reviews 8.9/10 Service
  • 13 reviews 3.5/10 WiFi
  • 243 reviews 8.2/10 Breakfast
  • 189 reviews 6.3/10 Amenities
  • 128 reviews 6.1/10 Cleanliness
  • 84 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.