The Mozart Prague 5 stars

Customer review rating (ALL Rating) 4.5/5 609 reviews

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34 Karoliny Svetle, 11000 Prague, Czech Republic

Description

Hotel extras

  • Spectacular Prague Views

  • Historic Timeless Elegance

  • Prime Location in the Heart of Prague

  • Interconnecting Rooms

  • Dining on Two Charming Courtyards

Our accommodation(s)

Hotel location

The Mozart Prague

34 Karoliny Svetle
11000 Prague
Czech Republic

GPS:50.084788, 14.414085

Telephone
Fax +420 234 705 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

The Mozart Café

Stop by for a coffee in the heart of Prague, where you can relax and unwind in a warm, inviting atmosphere. Take a break from the hustle and bustle, indulge in exquisite flavors, and experience a blend of history and contemporary charm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  609 reviews

Customer review rating 5.0/5

Fernanda A. G. Families - Confirmed reviews ALL

Staying at the Mozart was a wonderful experience, they received us on our room with a bottle of wine and the rooms were son clean and beautiful. All the concept and de ambience made us feel like we were living in a castle. We got a view to the castle and it is well located we had the Charles Bridge a 5min walk, the Kafka Head a 10min and everything was pretty close. The staff was so friendly and welcoming. I definitely recommend staying here.

Dear MRs. A., Thank you for sharing your delightful experience at The Mozart Prague. We are thrilled to learn that you enjoyed the beautiful ambiance of our hotel and appreciated the cleanliness of your room. It is gratifying to know that our location and views contributed to your memorable stay. Our team takes pride in providing a welcoming atmosphere, and your kind words serve as a great motivation for us. Your recommendation is greatly appreciated, and we hope to welcome you back for another enchanting experience in the future. Warm regards, Dorine Lemasson Front Office and Quality Manager

Customer review rating 5.0/5

Richard P. Friends - Confirmed reviews ALL

The first thing that you notice is the location which is brilliant. We had a room that had views of the Palace which was awesome. Many hotel rooms in Europe are quite small, these are super large. The service from the staff is great. We had exceptional service from David at reception and Daniel in the restaurant. But the whole team is very helpful. the restaurant and bar are a great place to spend time, especially when it is very busy out in the streets

Dear Richard, Thank you for your kind words regarding your recent stay at The Mozart Prague. We are delighted to hear that you enjoyed our spacious accommodations and the exceptional service provided by our team members, David and Daniel. Our staff takes great pride in ensuring a pleasant experience for all our guests. It is wonderful to know that our location and amenities contributed positively to your visit. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Warm regards, Dorine Lemasson Front Office and Quality Manager

Customer review rating 5.0/5

Xiaoli W. Families - Confirmed reviews ALL

The hotel is very close to the Old Town of Prague and the rooms are comfortable and clean.

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location and found the rooms to be comfortable and clean. We look forward to welcoming you back in the future. Warm regards, Dorine Lemasson Front Office and Quality Manager

Customer review rating 4.0/5

Ford H. S. Couples - Confirmed reviews ALL

to be completely honest, the first night was a bit rough. We arrived in the evening, and were booked in a groundfloor suite. It was nice, but we noticed a bad smell, when checking-in. We decided to leave the bathroom fan on, and go to dinner. When we got back, our room smelled like a sewer. At first the person at the front desk said, "Oh yes, the bellman told me about that"... to which my thought was "well then why did you not address it immediately". He then suggested that he could contact the engineering department, but that they would not be able to fix anything until the morning. The smell was awful, and this was clearly not a viable solution. He then said that they had no other rooms available in the hotel, but that he would contact a manger for guidance on what to do. When it was obvious that we would not just go back and sit in a stinky room, he said he would help us find a different hotel, and suggested the 4 Seasons... When I mentioned that we had pre-paid, and would expect that The Mozart would pay for our room at another hotel of the same quality, he finally called the General Manager's room to get a resolution. Jules Thijssen came down, and attempted to find us a room in the hotel. Initially we stayed in a tiny room on the 5th floor, but Jules was able to move us to a much better room on the 2nd floor the rest of our stay. That first night was difficult, but as we were exhausted, and just needed a place to sleep, it was tolerable. After the first night, the Hotel Staff and Facilities were very-much to our expectation. Thank you Mr. Thijssen. Of note... The design of the partial pane of glass in the shower does not work (room 201). There is no way to shower without splashing significant amounts of water on the floor. it is then slippery and dangerous.

Dear Guest, Thank you very much for taking the time to share such detailed feedback. We sincerely apologize for the inconvenience you experienced during your first night. This is certainly not the standard we aim to provide. We are, however, pleased to know that the situation was addressed and that our general manager was able to find a suitable solution for the remainder of your stay. Your kind words regarding our staff and facilities after the first night are truly appreciated and will be shared with the team. We also thank you for your constructive comment regarding the shower design in room 201, which has been noted and forwarded to our technical department for review. We value your feedback greatly, as it helps us improve our services, and we hope to have the opportunity to welcome you again for a seamless and fully satisfying stay. Dorine Lemasson Front Office and Quality Manager

Customer review rating 5.0/5

Arjun B. Couples - Confirmed reviews ALL

Great front desk staff and overall restaurant. Very nice hotel. On a quiet street but not far from the main town. Can walk for 5-10 mins or take the #1 tram. Would highly recommend.

Dear Arjun, Thank you for your kind words regarding your recent stay at The Mozart Prague. We are delighted to hear that you enjoyed our location and the services provided by our front desk and restaurant staff. Your recommendation is greatly appreciated. Warm regards, Dorine Lemasson Front Office and Quality Manager

Other web-users rate our hotel

  • 651 reviews 9.7/10 Location
  • 681 reviews 7.5/10 Room
  • 797 reviews 8.9/10 Service
  • 15 reviews 3.5/10 WiFi
  • 261 reviews 8.4/10 Breakfast
  • 142 reviews 5.9/10 Cleanliness
  • 94 reviews 5.3/10 Value

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