The Mozart Prague 5 stars

Customer review rating (ALL Rating) 4.5/5 548 reviews

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The Mozart Prague - Image 1
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34 Karoliny Svetle, 11000 Prague, Czech Republic

Description

Hotel extras

  • Spectacular Prague Views

  • Historic Timeless Elegance

  • Prime Location in the Heart of Prague

  • Interconnecting Rooms

  • Dining on Two Charming Courtyards

Our accommodation(s)

Hotel location

The Mozart Prague

34 Karoliny Svetle
11000 Prague
Czech Republic

GPS:50.084788, 14.414085

Telephone
Fax +420 234 705 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

The Mozart Café

Stop by for a coffee in the heart of Prague, where you can relax and unwind in a warm, inviting atmosphere. Take a break from the hustle and bustle, indulge in exquisite flavors, and experience a blend of history and contemporary charm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  548 reviews

Customer review rating 5.0/5

Gail A. G. Friends - Confirmed reviews ALL

Stayed with our tour group. Rooms was 5 star! Breakfast 5 star

Dear Mrs. Gail, Thank you for your delightful feedback regarding your stay at The Mozart Prague. We are thrilled to hear that you enjoyed our beautiful rooms and the wonderful service provided. Your appreciation for our breakfast is especially gratifying. We hope to welcome you back soon. Warm regards, Dorine Lemasson Front Office and Quality Manager

Customer review rating 4.5/5

Lee V. N. Friends - Confirmed reviews ALL

Lovely hotel with very attentive and welcoming staff. Excellent Breakfast and we had a lovely room. We stayed 3 nights in room 106 and the only issue was the WiFi connection was extremely poor in this room, but we were out most of the time so not really an issue for us. We had a lovely meal in the bar but found the menu a little bit limited on choices. Overall a fantastic mini break with friends.

Dear Mr . Lee, Thank you for your kind words regarding your recent stay at The Mozart Prague. We are delighted to hear that you enjoyed our location, attentive staff, and the breakfast offerings. Your feedback regarding the WiFi connectivity in the room is noted, and we appreciate your understanding of this matter. We also take note of your comments about the menu variety in our bar; your insights are valuable for our continuous improvement. We hope to welcome you back for another memorable experience in the future. Warm regards, Dorine Lemasson Front Office and Quality Manager

Customer review rating 5.0/5

Mavis M. P. Friends - Confirmed reviews ALL

I was with a travel group here for three nights. We all enjoyed our stay. My roommate and I had the Casanova suite. Wow what a suite. We were spoiled. The people are so very nice and made our stay even more special. Food was great in the hotel. Spa was great for many of our group. Close walking for all things you need to experience. Would go again and stay there.

Dear Mrs. Mavis, Thank you for your kind words regarding your stay at The Mozart Prague. We are delighted to hear that you and your travel group enjoyed the Casanova suite and found our team to be accommodating. It is gratifying to know that our dining options and spa services contributed positively to your experience. We take pride in our prime location, enabling easy access to local attractions. We look forward to welcoming you back for another memorable visit. Warm regards, Dorine Lemasson Front Office and Quality Manager

Customer review rating 3.5/5

Sarah M. H. Couples - Confirmed reviews ALL

Allen was fantastic! Hotel was okay. We were put into a huge room in the older half of the building and it was a unique experience however we got there and there was used glasses and the phone wouldn't work other than to call reception. There was a bathtub that we couldn't get to drain so we had to call maintenance at 11pm to come to the room and fix it. In the morning we noticed there were ants all over the room and bed. Went to the reception and asked for a manager and there wasn't one there. Had to wait a while for someone to check out and a new room to be cleaned for us to switch rooms. Second room had a nice view but smaller and the shower didn't have a door so the tile floors were soaked and slippery afterwards. Had to ask a second time to speak to the manager because they didn't come see us when they got there and were told it's an old building and they are aware of the ant problem. Gave us a free drink and some points for Accor to make up for it. The information about the hotel they provide on the tv gives false/misleading information. We spent a lot of CAD on this hotel but not really worth it.

Dear Ms. H., Thank you for sharing your detailed feedback. While we are pleased to know Allan made a positive impression, we sincerely apologize for the issues you experienced during your stay. The condition of the first room, the maintenance concerns, and the presence of ants do not reflect the standards we aim to uphold, even in a historical building like ours. Regarding your request to speak with a manager, I was unfortunately not on property at that moment. I arrived later in the morning, but by then you had already left the hotel for the city, so we were unable to meet in person at that moment but we had a chat later. We are also sorry that the second room did not fully meet your expectations, particularly the shower layout. I would like to reassure you that the hotel will undergo a full renovation starting in 2026, which will address many of the structural and layout challenges that come with operating within a heritage building. Your comments about the in-room information have also been reported to the relevant team for immediate correction. We appreciate your patience throughout these inconveniences. Although compensation was provided, we understand this did not fully restore the experience you anticipated. We hope to welcome you back in the future under improved conditions. Dorine Lemasson Front Office and Quality Manager

Customer review rating 4.5/5

Mary A. S. Solo - Confirmed reviews ALL

Love the view from my room. The staff was excellent!

Dear Mary, Thank you for your kind words regarding the view and our staff. We are delighted to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm regards, Dorine Lemasson Front Office and Quality Manager

Other web-users rate our hotel

  • 628 reviews 9.6/10 Location
  • 641 reviews 7.6/10 Room
  • 756 reviews 9/10 Service
  • 13 reviews 3.5/10 WiFi
  • 246 reviews 8.3/10 Breakfast
  • 130 reviews 6.2/10 Cleanliness
  • 86 reviews 4.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.