Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 991 reviews

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Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  991 reviews

Customer review rating 4.5/5

Yufei L. Solo - Confirmed reviews ALL

Smooth check in and out process, good local and dutch food, beautiful rooms and gardens.

Customer review rating 5.0/5

Feifan Y. Friends - Confirmed reviews ALL

I had a wonderful stay at Hotel Majapahit Surabaya MGallery. The front desk staff were very friendly and helpful. The complimentary afternoon tea was stunning and delicious. Every corner of the hotel reflects Accor’s high standards and it is well maintained. Breakfast was also excellent. The whole property exudes timeless elegance, and the pricing is incredibly good value! The room was spotlessly clean, and the welcome amenities made me feel valued as an Accor member. Highly recommended.

Dear Ms Feifan Y., Thank you for your heartwarming review! We are honored you felt valued as an Accor member and loved our afternoon tea, excellent breakfast, and spotlessly clean room. Your recognition of our timeless elegance and high standards is our greatest reward. We cannot wait to welcome you back to your historic home since 1910. With sincere appreciation, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection

Customer review rating 3.5/5

A. B. H. A. B. H. Families - Confirmed reviews ALL

Unfortunately, our sleep got disrupted due to mosquitos bites, and I think the housekeeping quality need to improve, im quite surprise on one of the days our toilet B. was not emptied which is something really basic. I would be furious if the housekeeper did not replace the towel on the floor. I didnt raise this to the concierge as we were tired from going out all day; all we need is a comfortable bed to sleep for the night and continue our exploration in Surabaya. I think if the mosquitos issue and the housekeeping quality improves i would recommend it to anyone. The breakfast is okay so far, the hotel staffs are friendly and helpful but i notice some of them lack sleep or are overworked, not really sure.

Dear Mr A. B. H., Thank you for choosing Hotel Majapahit Surabaya - MGallery Collection for your family stay with 2 rooms, and thank you for your honest and constructive feedback. Please accept our sincerest apologies that your sleep was disrupted due to mosquito bites and for the housekeeping lapse you experienced with the toilet B. not being emptied. This is absolutely not our standard and is far below the basic, comfortable rest you needed after a day of exploring Surabaya. We completely understand your frustration.Your feedback is invaluable. We have shared your comments with our Housekeeping and Pest Control Management for immediate corrective action, including strengthening our mosquito prevention measures around our heritage garden and conducting refresher training on our room servicing standards. Thank you for your kind suggestion that with these improvements you would recommend us to anyone. It would be our privilege to welcome you and your family back and restore your confidence in us. Warmest regards, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection

Customer review rating 2.5/5

Seow S. L. Friends - Confirmed reviews ALL

Need to improve on housekeeping service. My dirty cup was left unwashed, coffee capsules not replenished. Amenities lacking , no hair conditioner, no bedside power socket, TV was tiny and blurry. Bathroom sink had many cracks. Ate at Indigo restaurant, disappointed with the food. Breakfast average quality.

Customer review rating 5.0/5

Yiming D. Solo - Confirmed reviews ALL

The hotel has a lovely overall environment, and the rooms feature fantastic interior design. The staff are friendly and provide attentive service. The hotel located in the downtown area, it offers great convenience for dining and shopping

Other web-users rate our hotel

  • 395 reviews 9.3/10 Location
  • 634 reviews 7.8/10 Room
  • 793 reviews 9.2/10 Service
  • 9 reviews 9.6/10 WiFi
  • 508 reviews 8.6/10 Vibe
  • 473 reviews 8.4/10 Amenities
  • 290 reviews 8.4/10 Comfort
  • 275 reviews 9.2/10 Breakfast

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