ibis Styles Aschaffenburg

Customer review rating (ALL Rating) 4.6/5 1,550 reviews

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Description

Hotel extras

  • 4-minute walk to the train station & City Center

  • 10-minute walk to Johannisburg Castle

  • Quiet ambience despite proximity to the downtown

  • Children's corner in the breakfast/lobby area of the hotel

  • Free accommodation and breakfast for 2 children below 16 in parents' room.

Our accommodation(s)

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Hotel location

ibis Styles Aschaffenburg

Elisenstrasse 21
63739 ASCHAFFENBURG
Germany

GPS:49.97965, 9.14611

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Fancy a refreshing soft drink, a strengthening coffee, a cold beer or a delicious cocktail? Take a look at our drinks menu and unwind at our daily bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,550 reviews

Customer review rating 3.5/5

Stanley F. Business - Confirmed reviews ALL

Overall Experience My overall experience was positive. The hotel’s location was excellent, and I found the facility comfortable. The front desk staff was very helpful and accommodating throughout my stay. Areas for Improvement A few areas could be improved to enhance the guest experience. Parking was somewhat confusing, although I understand this may not be directly managed by the hotel. In the room, the shower water pressure was very low, which made it difficult to shower comfortably. I had to stand in a specific corner of the stall to get adequate water flow. While a handheld wand was available, it did not sufficiently compensate for the low pressure. A different shower head designed for low water pressure might help address this issue. The water bar was a nice feature; however, bringing up individual glasses was inconvenient. Providing a small pitcher for use in the room would allow guests to bring up more water at once and improve convenience. Additionally, there were no face washcloths available for use in the shower, only towels for after showering. Including washcloths would be a helpful addition. I also noted that while body wash was provided, there was no shampoo or conditioner available in the shower, which is typically standard at most hotels.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Robin Bornemann General Manager

Customer review rating 3.0/5

Laura W. Business - Confirmed reviews ALL

First, when I checked in, the lady in the reception gave me a room that was alrady occupied. I was able to open the door with the key and a guest was sleeping there!! This should never happen. The bathroom is excellent but the beds are not. Matresses and pillows are very unconfortable. Low quality. I could not really sleep. Also, there were "Silverfishes" insects in the room.

Dear Ms. W., thank you for taking the time to share your feedback with us. We sincerely apologize for the serious inconvenience during your check-in. Being assigned an already occupied room is absolutely unacceptable and does not reflect our usual standards. We fully understand how uncomfortable and upsetting this situation must have been for both you and the other guest involved. We are also very sorry to hear that you were unable to rest well due to the mattress and pillow comfort. Your comments regarding the bedding quality have been noted and will be shared with the management team for review. Furthermore, we regret the issue you encountered with insects in the room. Please rest assured that we take hygiene and cleanliness very seriously, and our housekeeping and maintenance teams have already been informed to investigate and address this matter immediately. We truly appreciate your honest feedback, as it helps us improve our service and prevent situations like this from happening again. We hope you might give us another opportunity in the future to provide you with a much better experience. Kind regards,

Customer review rating 4.5/5

Robin F. Business - Confirmed reviews ALL

My choice for stays in Aschaffenburg as it is easy to access, good location and easy walking distance to the town centre.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Robin Bornemann General Manager

Customer review rating 4.5/5

Lewis M. Business - Confirmed reviews ALL

The hotel has all the basic amenities including a small gym, the breakfast is great and best of all the staff are super friendly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Robin Bornemann General Manager

Customer review rating 4.5/5

John C. Business - Confirmed reviews ALL

I stayed for 3 nights on business and had a great stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Robin Bornemann General Manager

Other web-users rate our hotel

  • 487 reviews 9.4/10 Location
  • 683 reviews 7.9/10 Room
  • 566 reviews 9.3/10 Service
  • 6 reviews 8.3/10 WiFi
  • 451 reviews 7.7/10 Breakfast
  • 297 reviews 8.7/10 Cleanliness
  • 175 reviews 9.7/10 Vibe
  • 75 reviews 4.8/10 Food

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