Mercure Hotel Stuttgart Zuffenhausen

alles gut

Very nice and pleasent.

I booked to have three guests in two double or queen size beds as one was aged 11. I had a confirmed reservation and arrived to be told that the only room available had two single beds. I had to sleep on the floor and also had to ask for blankets so this would be possible. The excuse given was an email sent in German. I made a confirmed booking directly before I drove to the hotel - I cannot check for email while driving and I cannot read German. I booked in English, I stated my requirements and had a confirmed booking. My only alternative was apparently to look elsewhere which was not easily possible after a long day. No compensation was indicated, no real responsibility was taken and but for the member of staff realising and allowing us to make do her colleague would have simply refused. All in all an awful experience with no redeeming features.

Nicely renovated Hotel; good location for visiting the Porsche Museum

The hotel was ok - reception helpful, room clean, breakfast sufficient. Nevertheless I had a defect with the TV, which could not be fixed within a day. The hotel has no restaurant (only a bar) and so no room service - so dinner has to taken outside, which is difficult as in the close surrounding environment there are only very limited opportunities. One has to walk into the center (15min) to get sufficient choices.

This hotel was our first stop on a 5 week long trip in Europe and the UK, and it turned out to be a great choice. We were visiting the Porsche Museum the next day, and then heading into Stuttgart for the Christmas markets and to visit the historic city centre. Being literally 3 minutes drive from the Museum, we were able to park our car easily on the street, without having to use the hotel parking - which was a good back-up if needed. We headed out to the local area to find a supermarket and to eat out for dinner, and there were plenty of choices for both. Our room was clean, spacious - even with a rollaway bed, for our son - and lovely and warm. The bathroom had a great shower with good water pressure, and all the normal Mercure toiletries were supplied. The hotel itself had a good lobby, and bar area. We didn't make use of the bar or food options, but the seating area and facilities looked good. Check-in and check-out staff were pleasant, and helpful and good English was spoken, so we didn't have to make use of our rudimentary German, other than greetings and thank you's. Overall a good stay. The hotel appears to be being freshened up, and certainly the carpets were looking a little tired, but still clean and serviceable. I find the Mercure's can be quite wide ranging in terms of their age and decor, and this one was good.

Easy to locate, near to public Transport. Great service, quick response to questions. After stay , replies tot mail response is also good. Thanks for Bill correction and Sending quickly.

Very nice stuff, good breakfast and clean room

Food menu is really disappointing pizza, pasta and burger only No welcome drinks although my loyalty card was in the system Paid for a superior room and had two single beds next to one another - two individual single blankets which is useless - platinum member ... really ? The heating system was turned off in the room and had to call reception to have it activated No laundry bag Extremely basic and poor quality toiletries set Poor light in the room (nothing on the ceiling) Poor towel quality Lack of staff / availability Breakfast is good Beddings is Very good Friendly staff

There was a renovation process ongoing with some noise and dirt. Also the air conditioning made some noise. But in general the hotel was okay and had a good location. The elevator was very slow.

Service is trying to do best out of limited dinner resource. Chips have not been bad at all. Appreciated.

One but never again.

helpful staff very clean rooms excellent breakfast

modern rooms and nice staff

Very Good