Mercure Hotel Stuttgart Gerlingen 3.5 stars

1 night stay for business

Arriving after an 11 hour drive with my family, I find a hotel with NO air conditioning, when the weather is over 30 degrees (luckily it wasn’t the week before when the temp was over 40). In a Trip Advisor review one of you staff told a customer that the hotel doesn’t advertise that it has airco. I would have thought in the 21st century you should be telling people if it doesn’t! Then we discovered the hotel only has double rooms, no twins. When I asked for an additional separate ‘put up bed’ ( as I had my teenagers staying in the same room) their only reply was, we only have double rooms, no other alternatives, SORRY. All other hotels I’ve stayed in would have sorted this problem immediately with a smile. In the room, the bathroom is so small, you can’t open or the close the shower door when the bath mat is down!. As there isn’t air conditioning, you need to leave the windows open, where you can hear every discussion, argument, late arrival back from the bar from other guests who also have their windows open. Not great nor restful. All in all, ok rooms, but poor nights sleep ( main reason for staying in a hotel), staff were of little help, but friendly. The breakfast was basic and the selection weak. I really can’t believe this is a 4 star hotel, Accor has let themselves down by allowing this hotel to carry 4 stars in their portfolio. We certainly will NEVER stay in this hotel again, and as this is the second Mercure which has been poor, the other in Paris, we will not stay or recommend others to stay in this brand again and stick to our normal Novotel which are reliable, clean, and you get what you expect and pay for.

very good

This is my favorite hotel in this area where I need to be every few weeks. The service is good and the rooms are spacious and efficient. Not all bathrooms are up to latest standards, but still pretty okay. The restaurant and lobby are re-decorated recently for the better, nonetheless the atmosphere is still not 5-star, but 4-star. That's okay as long as the price stays down. If you have to book a room during exhibit-periods in Stuttgart you will have to face a much higher price than standard (>+50%). Now the room rate below € 100,=/night including breakfast makes me happy for this hotel. Unfortunately the hotel is currently across a huge construction area, which makes it less appealing, but it is close to the center of Gerlingen and the hills are very nearby (for hiking or biking)

We stayed here overnight as it was close to some friends of ours. The room was faultless ; clean, quiet, comfortable bed, temperature good. You could open the windows and the shower was hot. The biggest disappointment was breakfast. As a platinum member breakfast is usually free. Not here. It was not worth the €20 something they charged. Not to the usual Mercure standard. So yes book it for the room if it is convenient but get breakfast else where. Oh you need to pay for parking.

Room a bit small for the price. Price rather high for the location of the hotel and the size of the room Good breakfast. Room clean This rule to have at a minimum 200 characters is stupid !!! Next time I will not give any advise

The Look and Feel of this hotel was good and renewed! Clean rooms and friendly personal! Breakfast was good with enough choice! 2things who can be helpfull: maybe some fresh orange juice at breakfast and the duvets on the bed were very short !

Although the Mercure is located in an industrial area, there's a very good Italian restaurant next door, a bakery just down the road, and Gerlingen with quite a few restaurants and pubs just a stone's throw away. The rooms have a good size and are well equipped. The service is great, as is breakfast. Parking on the street was no problem, just a little tight occasionally. It was just a little loud due to the building site across the road, but that's something that will change in due course.

A quiet hotel, a reasonable distance from the city centre (but served by U bahn U6 to stop Gerlingen Siedlung, approx 4 Euro from main station). Some building work ongoing during visit (would have been nice to be notified of this at the time of booking). Smart room but small shower cubicle. Will consider staying again if I didn't need to be in the city centre early.

Just a 1 night stop after visiting the Porsche museum we wanted a hotel fairly close with easy access for motorways. There were renovations being carried out so no restaurant or bar facilities available however this did not inconvenience us in anyway and there is a very good Italian restaurant right next door. We were compsensated by the hotel with a free mini bar and additional drinks and snacks, so no complaints about service. Good breakfast served in a meeting room, again no inconvenience to guests. Parking is ample both underground and outside reception. Not a particularly attractive area but is was close to motorways and better value than some others closer to the city centre.

There were construction works in the hotel, no problem. I had a room at the street side: big problem: from 4 o'clock in the morning the trucks and bulldozers kept me awake. When I went down to get some breakfast at 6 o'clock, I would have to wait till 6h30... I left, asking if there were any rooms available at the back side of the hotel, the receptionist thought I wanted to switch rooms for the next night. She also told me that other customers had complained about the construction site. I don't think the hotel was full, and I don't know if all the rooms at the quiet side were fully occupied.

With the extreme heat it was difficult to cool the room down in the night time. Except for this the stay was excellent! The service of the personnel was also very friendly. The lobby is in restauratie but this not bother in the evening.

Driven all day 500+ mms from Zeebrugge looking forward to a drink and a meal. Due to refurbishment no bar, no restaurant and the place is a mess. No warning on the Accor website. The room was ok. Until it’s finished wouldn’t go there again.

Comfortable Hotel for overnight stay. Lady behind reception wore many hats, reception, bar, room service etc. She was efficient, friendly and helpful. Room was nice and clean and bed comfortable. Only issue was position of room which was on the lift lobby at the front of building. Did not get a good night sleep as was woken up by guests coming out of lifts and talking loudly outside our door. In the early hours of he morning was woken by the U Bahn running outside the front of building. If I were to stay here again I would ask for a room at back of building away from the lift lobby.

Visited the Oktoberfest in Stuttgart's Wasen district and used this hotel as it was easily accessible using the U-Bahn (27 mins from the Hauptbahnhof) and gave us a more peaceful environment away from the hubbub of the city centre. The only negative was the incredibly soft pillows.