Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame 4 stars

Customer review rating (ALL Rating) 4.6/5 565 reviews

Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 1
Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 2
Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 3
Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 4
Route De Casseneuil, 47300 VILLENEUVE SUR LOT, France

Description

Hotel extras

  • Magnificent views overlooking the River Lot

  • Panoramic restaurant

  • Free private car park

  • 2 rooms for your seminars and cocktail parties

  • Free fitness center for our hotel guests

Our accommodation(s)

Hotel location

Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame

Route De Casseneuil
47300 VILLENEUVE SUR LOT
France

GPS:44.424525, 0.700464

Telephone
Fax +33 5 53 36 13 56

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L ECLUSE

In an 18th-century mill with stunning views of the River Lot. Quality restaurant serving regional cuisine. Capacity: 50 people. Family + banquet events. Open: Mon to Sat, 7pm-9:15pm; Tues + Wed: 12pm-2pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  565 reviews

TripAdvisor Rating  4.3/5  526 reviews

Customer review rating 4.5/5

Robert O. Couples - Confirmed reviews ALL

Good food. Comfortable room. Good location. Friendly helpful staff. Will certainly return and would recommend.

Dear ROBERT O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Joseph B. Couples - Confirmed reviews ALL

Fantastic stay in a room overlooking the Lot river. Very clean. The staff were lovely and helpful throughout. The shower was a little broken but the bath worked well. Breakfast was probably not worth the money, the hot food was not replenished often, and there were a few dirty tables as we arrived with no one clearing them. Overall I would recommend staying!

Customer review rating 5.0/5

Ashley O. Families - Confirmed reviews ALL

Lovely room, very large, well furnished and quiet. The fact it was overlooking the river was a bonus. Breakfast was good so was the evening meal. Housekeeping did an excellent job of both cleaning and timing for when we were out of our room.

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Customer review rating 1.5/5

Jean-pierre R. Couples - Confirmed reviews ALL

The hotel looked empty when we checked in. The checking counter was a desk in front of the bar and the front office lady, which seemed to be the only employee working at the hotel, checked us in and was helpful. We had selected the highest category, a fairly large room, but the decoration was outdated and a bit depressing. When we went back to have our complementary drinks, I was that the drink was only for one of us, which is not what I experienced at other Accor properties, but the evening front office person was inflexible and did not seem aware of the way to deal with frequent guests in the days of social media and surveys. What I learned in my many years of travel and very large number of hotel nights is that you try not let a guest unsatisfied or frustrated if his request is reasonable. After several lecturing on the policy and how the hotel was strictly applying it, he stated twice that he could serve us the 2nd glass and billing us for it. I chose not to have the complimentary drink. It turns out that he was wrong in his interpretation of the complimentary drink policy. That front office associate saved the hotel around 1 euro at cost with the drink he refuses and another one with the drink I decided not to have. I will let others decide if it was a smart hospitality industry move. Some observations in the room: - the door of the toilet had been removed! - there was no cream (even in powder) or milk for the in-room coffee. - the was no small complimentary amenity, like a few cookies or chocolates, that guests with a status find they enter the room. - no amenity at all in the bathroom. Upon check-out, I was told that they are only available upon request. - the shower gel/ shampoo bottle was almost empty and not enough for our showers. - after walking shortly in the room without slippers, my feet were all dusty as the floor had not been cleaned property. This hotel appears to have an extremely stingy management or/and ownership - you cannot miss it and, overall, this hotel feels more like a 2 star than a 4 star.

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Monsieur, nos salutations distinguées.

Customer review rating 5.0/5

Sacha F. Couples - Confirmed reviews ALL

A really nice hotel in a beautiful setting on the river.

Dear SACHA F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 133 reviews 9.1/10 Location
  • 309 reviews 7.7/10 Room
  • 263 reviews 9/10 Service
  • 153 reviews 8/10 Food
  • 148 reviews 8.5/10 Comfort
  • 91 reviews 8.3/10 Breakfast
  • 60 reviews 5/10 Cleanliness
  • 10 reviews 8.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.