Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame 4 stars

Customer review rating (ALL Rating) 4.6/5 695 reviews

Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 1
Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 2
Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 3
Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 4
Route De Casseneuil, 47300 VILLENEUVE SUR LOT, France

Description

Hotel extras

  • Magnificent views overlooking the River Lot

  • Panoramic restaurant

  • Free private car park

  • 2 rooms for your seminars and cocktail parties

  • Free fitness center for our hotel guests

Our accommodation(s)

Hotel location

Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame

Route De Casseneuil
47300 VILLENEUVE SUR LOT
France

GPS:44.424525, 0.700464

Telephone
Fax +33 5 53 36 13 56

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L ECLUSE

In an 18th-century mill with stunning views of the River Lot. Quality restaurant serving regional cuisine. Capacity: 50 people. Family + banquet events. Open: Mon to Sat, 7pm-9:15pm; Tues + Wed: 12pm-2pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  695 reviews

TripAdvisor Rating  4.5/5  518 reviews

Beautiful hotel

Customer review rating 5.0/5

Gabriel B. Business - Confirmed reviews ALL

Great hotel located along the river Lot, well-equipped. The rooms are big and well decorated. Bathtub is provided. River view is the quietest.

Dear GABRIEL B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect location, excellent staff in every way.

Customer review rating 5.0/5

Peter C. Couples - Confirmed reviews ALL

Our second visit to this hotel. We stayed for a whole week and shall do so again next August. The setting over the river Lot is really beautiful and we were given our favourite room again. It is a beautiful peaceful place to relax. The town of Villeneuve is just right!

Dear PETER C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. See you in august 2025 ! Sincerely,

Excellent location next to the river Lot.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Everything was 100%. Professional, friendly member of staff on arrival. Everything explained. The room was excellent, well decorated with lovely furniture and a balcony looking over the river. A very interesting hotel to stay at with all its history.

Dear STEWART F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

NIce place, nice parking, nice staff, very nice rooms

Customer review rating 5.0/5

Joan B. Couples - Confirmed reviews ALL

A new discovery, a new charming hotel "sur Le Lot" with nice wide rooms and lovely reception building. Visiting Villenueve-sur-Lot and not choosing this hotel to stay is a mistake

Dear JOAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Staff issues spoilt the stay

Customer review rating 2.0/5

Terry H. Couples - Confirmed reviews ALL

Our room was booked two months in advance for 6 nights. Accor acknowledged our requirements as a Superior class room, first floor, facing the river with a walk-in shower. On reception, we were offered a first floor with bath, which was unacceptable as we are elderly. In spite of the hotel being apparently mostly empty (Sunday) the receptiionist did not have the wit to allocate the agreed contractual requirements and we had to settle for the ground floor, a room where hot water took five minutes to arrive with a restricted view of the river. (Emma 2 The restaurant was not to the same high standard as our last visit and on two occasions items were taken off the published menu on arrival. One chef allegedly left after his first day (Monday) We were hoping to enjoy the experience of our stay, but the above cast a cloud over the visit. A clear deterioration has occurred.

Dear TERRY H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 119 reviews 8.5/10 Location
  • 342 reviews 8.1/10 Room
  • 314 reviews 9.2/10 Service
  • 200 reviews 8.1/10 Food
  • 167 reviews 8.4/10 Comfort
  • 116 reviews 8.2/10 Breakfast
  • 53 reviews 4.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.