Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame 4 stars

Customer review rating (ALL Rating) 4.7/5 511 reviews

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Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 1
Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 2
Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 3
Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame - Image 4
Route De Casseneuil, 47300 VILLENEUVE SUR LOT, France

Description

Hotel extras

  • Magnificent views overlooking the River Lot

  • Panoramic restaurant

  • Free private car park

  • 2 rooms for your seminars and cocktail parties

  • Free fitness center for our hotel guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room on the river side with terrace and 1 double bed

Photo out of - Classic Room on the river side with terrace and 1 double bed

You'll love this quiet Superior Room with a terrace overlooking the river. Featuring upscale bedding, tea and coffee making facilities, a 55-in. (140-cm) or 71-in. (180-cm) bed, free WIFI and a bathroom with bathtub or shower.

  • Views:

    River side

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Views: River side
  • Most of the accommodation: Terrace
  • Accessible room
See availabilities

You'll love the comfort of this quiet Deluxe Room with a terrace overlooking the river. Featuring upscale bedding, tea and coffee making facilities, a 71-in. (180-cm) bed, free WIFI and a bathroom with a walk-in shower.

  • Views:

    River side

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Experience our enhanced-comfort room which features exclusive upscale bedding, an iPhone/iPad docking station, a Nespresso machine and lots of other little details to create the optimum environment for work or relaxation.

  • Views:

    River side

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel Mercure Villeneuve-sur-Lot-Le Moulin de Madame

Route De Casseneuil
47300 VILLENEUVE SUR LOT
France

GPS:44.424525, 0.700464

Telephone
Fax +33 5 53 36 13 56

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 30 rooms
  • 3 rooms for people with reduced mobility
  • 30 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Business

2 Meeting rooms

Business Center

  • Self service business center

Family

Equipements for children

  • Bottle Warmer

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site

L ECLUSE

Photo out of - L ECLUSE

In an 18th-century mill with stunning views of the River Lot. Quality restaurant serving regional cuisine. Capacity: 50 people. Family + banquet events. Open: Mon to Sat, 7pm-9:15pm; Tues + Wed: 12pm-2pm

Cooking style
French
Capacity
50
Accessibility
Accessible service
Route De Casseneuil, 47300 Villeneuve Sur Lot, France
Telephone +33 5 53 36 14 40

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

In an 18th-century mill with stunning views of the River Lot. Quality restaurant serving regional cuisine. Capacity: 50 people. Family + banquet events. Open: Mon to Sat, 7pm-9:15pm; Tues + Wed: 12pm-2pm

Relax in the bar lounge while sipping a cocktail or drink of your choice

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  511 reviews

Customer review rating 5.0/5

June G. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Hannah C. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Marie A. M. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Jonathan O. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Terry H. Couples - Confirmed reviews ALL

Dear TERRY H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Hannah C. Friends - Confirmed reviews ALL

I really enjoyed my stay at Hotel Mercure. The staff were very helpful and welcoming. I was very comfortable in my bedroom which was cool in the hot summer weather and beautifully decorated. Food was excellent.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Marie A. M. Couples - Confirmed reviews ALL

Great breakfast good choice. Dinner also very good chef. Lovely rooms and staff very friendly.

Customer review rating 4.5/5

Jonathan O. Couples - Confirmed reviews ALL

I last stayed here over a year ago when I had concerns about the standards of the property. I am pleased to say that during my recent visit general service and maintenance standards have improved and the waterside terrace has been improved. It is a pity that the spa has been closed its restoration would add significantly to thwe hotel's amenities.

Customer review rating 5.0/5

Terry H. Couples - Confirmed reviews ALL

We have used this hotel on many occasions and plan to do so again in September. It is a perfect place to relax and chill out, just watching the river and wild life from the patio of the most luxurious rooms, yet the bustle and quaintness of Villeneuve is a short distance away. The chef produces excellent gourmet meals and all the staff are most attentive to your needs.

Dear TERRY H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Jean-louis H. Couples - Confirmed reviews ALL

Excellent eccueil

Monsieur, Notre équipe vous remercie pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Customer review rating 4.0/5

Arnaud B. Couples - Confirmed reviews ALL

Mercure offered lovely cottage houses that were private with gardens overlooking the river. It was very charming. The food in the evening was very good but not spectacular and the breakfast was very basic. I highly recommend for couples.

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Customer review rating 5.0/5

Sylvie S. Couples - Confirmed reviews ALL

We had an amazing stay at the Mercure Villeneuve sur Lot. It is the most beautiful Mercure we’ve stayed in up to now. Its house in an old water mill and the decor throughout is beautiful. Having a terrasse on the Lot added to the perfection of the room. The staff are super friendly and accommodating. The catering facilities are perfect, great diner and breakfast in the stunning restaurant. Will definitely be recommending this hotel

Madame S., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

Customer review rating 4.5/5

Robert O. Couples - Confirmed reviews ALL

Good food. Comfortable room. Good location. Friendly helpful staff. Will certainly return and would recommend.

Dear ROBERT O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Joseph B. Couples - Confirmed reviews ALL

Fantastic stay in a room overlooking the Lot river. Very clean. The staff were lovely and helpful throughout. The shower was a little broken but the bath worked well. Breakfast was probably not worth the money, the hot food was not replenished often, and there were a few dirty tables as we arrived with no one clearing them. Overall I would recommend staying!

Customer review rating 5.0/5

Ashley O. Families - Confirmed reviews ALL

Lovely room, very large, well furnished and quiet. The fact it was overlooking the river was a bonus. Breakfast was good so was the evening meal. Housekeeping did an excellent job of both cleaning and timing for when we were out of our room.

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Customer review rating 1.5/5

Jean-pierre R. Couples - Confirmed reviews ALL

The hotel looked empty when we checked in. The checking counter was a desk in front of the bar and the front office lady, which seemed to be the only employee working at the hotel, checked us in and was helpful. We had selected the highest category, a fairly large room, but the decoration was outdated and a bit depressing. When we went back to have our complementary drinks, I was that the drink was only for one of us, which is not what I experienced at other Accor properties, but the evening front office person was inflexible and did not seem aware of the way to deal with frequent guests in the days of social media and surveys. What I learned in my many years of travel and very large number of hotel nights is that you try not let a guest unsatisfied or frustrated if his request is reasonable. After several lecturing on the policy and how the hotel was strictly applying it, he stated twice that he could serve us the 2nd glass and billing us for it. I chose not to have the complimentary drink. It turns out that he was wrong in his interpretation of the complimentary drink policy. That front office associate saved the hotel around 1 euro at cost with the drink he refuses and another one with the drink I decided not to have. I will let others decide if it was a smart hospitality industry move. Some observations in the room: - the door of the toilet had been removed! - there was no cream (even in powder) or milk for the in-room coffee. - the was no small complimentary amenity, like a few cookies or chocolates, that guests with a status find they enter the room. - no amenity at all in the bathroom. Upon check-out, I was told that they are only available upon request. - the shower gel/ shampoo bottle was almost empty and not enough for our showers. - after walking shortly in the room without slippers, my feet were all dusty as the floor had not been cleaned property. This hotel appears to have an extremely stingy management or/and ownership - you cannot miss it and, overall, this hotel feels more like a 2 star than a 4 star.

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Monsieur, nos salutations distinguées.

Customer review rating 5.0/5

Sacha F. Couples - Confirmed reviews ALL

A really nice hotel in a beautiful setting on the river.

Dear SACHA F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Alessandra T. F. B. Couples - Confirmed reviews ALL

The staff is very kind and supportive. We had lunch at the restaurant and food was delicious.

Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Customer review rating 5.0/5

Peter C. Couples - Confirmed reviews ALL

The staff are excellent and that, coupled with good food and the superb location, made this, our third visit, most memorable. On each visit we have spent a whole week at the hotel.

Customer review rating 4.5/5

Tanya J. Families - Confirmed reviews ALL

Stayed for a couple of nights and had a very good experience. Rooms were lovely with the view over the river.

Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées.

Customer review rating 3.0/5

Rodolphe A. M. Business - Confirmed reviews ALL

malgré la réservation de la chambre la plus haut de gamme, pas d'ouvre-bouteille dans la chambre rendant les boissons du minibar inutiles (et pas fourni malgré deux demandes). Problème technique dans la douche également non réparé

Other web-users rate our hotel

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  • 80 reviews 9/10 Breakfast
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  • 33 reviews 7.7/10 Value

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