Mercure Agen Centre

Customer review rating (ALL Rating) 4.7/5 928 reviews

Mercure Agen Centre - Image 1
Mercure Agen Centre - Image 2
Mercure Agen Centre - Image 3
Mercure Agen Centre - Image 4

Description

Hotel extras

  • Hotel fully renovated in 2023!

  • Quick access to the A62 motorway on the Toulouse-Bordeaux axis.

  • In summer, enjoy our swimming pool and outdoor terrace.

  • Free parking, outside and enclosed.

  • Organize your meetings, seminars and study days in one for our 3 rooms.

Our accommodation(s)

Hotel location

Mercure Agen Centre

1350 Avenue Du Midi
47000 AGEN
France

GPS:44.190519, 0.61456

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LO CHARIVARY

A place to get together for catch-ups with friends or work meetings in a modern and inviting setting. Our team are ready to welcome you, whether it is in our co-working spaces or poolside terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  928 reviews

Customer review rating 3.0/5

Christoph K. Couples - Confirmed reviews ALL

Overall, the stay was okay. The staff was professional and the breakfast was good as well. However, in several areas you can clearly notice that the hotel is starting to show its age and that there is a lack of management attention to detail and proper oversight. This starts right at the entrance with the dead palm trees, which do not create a good first impression, and continues with many smaller issues — for example, windows that apparently already have moisture damage and have become so cloudy that you can barely look outside anymore, as well as a broken air conditioning system. The outdoor areas and the space behind the hotel were also not particularly inviting and further contributed to the impression that maintenance and overall attention to detail are lacking. Especially for a four-star hotel, I would have expected at least some proactive communication or perhaps complimentary water in the room. Instead, it was only at check-out, after I directly addressed the issue, that I was told they were already aware of the problem with the air conditioning and that, due to the holiday, they could not get anyone to repair it. However, even in France, emergency maintenance services generally exist despite public holidays, and I would expect a larger hotel to have access to some form of emergency support for issues such as a broken air conditioning system. Overall, wherever things are immediately visible on the surface, the hotel appears acceptable. But once you look a little closer, it becomes obvious that there is a lack of management attention and consistent oversight in many areas.

Customer review rating 3.0/5

Christoph K. Couples - Confirmed reviews ALL

Overall, the stay was okay. The staff was professional and the breakfast was good as well. However, in several areas you can clearly notice that the hotel is starting to show its age and that there is a lack of management attention to detail and proper oversight. This starts right at the entrance with the dead palm trees, which do not create a good first impression, and continues with many smaller issues — for example, windows that apparently already have moisture damage and have become so cloudy that you can barely look outside anymore, as well as a broken air conditioning system. The outdoor areas and the space behind the hotel were also not particularly inviting and further contributed to the impression that maintenance and overall attention to detail are lacking. Especially for a four-star hotel, I would have expected at least some proactive communication or perhaps complimentary water in the room. Instead, it was only at check-out, after I directly addressed the issue, that I was told they were already aware of the problem with the air conditioning and that, due to the holiday, they could not get anyone to repair it. However, even in France, emergency maintenance services generally exist despite public holidays, and I would expect a larger hotel to have access to some form of emergency support for issues such as a broken air conditioning system. Overall, wherever things are immediately visible on the surface, the hotel appears acceptable. But once you look a little closer, it becomes obvious that there is a lack of management attention and consistent oversight in many areas.

Customer review rating 3.0/5

Gary T. Couples - Confirmed reviews ALL

Loved the hotel but incredibly difficult to get to by car due to its location and traffic management. We had a noise in the room from a fan below which disturbed our sleep. But the hotel is nice, very clean and located in the centre of the city. Private parking is good but rather expensive given it’s the only viable options for those arriving by car.

Customer review rating 4.0/5

Jamie H. Couples - Confirmed reviews ALL

It was a pity the restaurant was closed and it was a long walk to get an evening meal (25 minutes)

Customer review rating 5.0/5

Diane B. Couples - Confirmed reviews ALL

We choose it because it is a very well maintained Hotel. We always find Mercure Hotels first class wherever we go. Agen Mercure is no exception. The staff are always very pleasant and most helpful.

Other web-users rate our hotel

  • 169 reviews 8.6/10 Location
  • 546 reviews 7.8/10 Room
  • 555 reviews 9.5/10 Service
  • 5 reviews 6.9/10 WiFi
  • 345 reviews 8.3/10 Comfort
  • 248 reviews 9.1/10 Breakfast
  • 144 reviews 6.6/10 Cleanliness
  • 112 reviews 8.8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Agen