Fairmont Nile City presents seven dining options, Asian fusion cuisine at Saigon Restaurant & Lounge, authentic Italian cuisine at L'Uliveto restaurant, Middle Eastern cuisine at Bab El Nil. Experience the true Asian International at Gingko Restaurant and Bar. For an afternoon tea, unwind at Onyx Lounge or enjoy a relaxing social setting at Champagne bar with a wide range of champagnes, wines, and cocktails. The Deli for fast meals, fresh juices, coffee, and freshly made French pastries.
Cairo's most luxurious and exciting hotel, located on the banks of the river Nile presents a roof top pool, fitness center, Fairmont Spa, Fairmont Gold, ballroom with a terrace on the Nile, 9 boardrooms and 7 dining options. Just 1 hour drive from Cairo International Airport, our hotel offers 562 rooms featuring open-concept bathrooms with sliding shutters, luxury bathroom amenities, Free Wi-Fi, interactive TV as well as Nespresso machine, coffee and tea amenities.
Located in the Bulaq district, our Cairo hotel is near popular El-Wekala market, known for fabrics, and lush riverside El Masslaa Park. It's about 10 minutes' drive to top attractions such as the Egyptian Museum, with its vast collection of antiquities.
Fairmont Nile City offers a delightful series of contrasts, combining advanced technology and modern design with local flavors and timeless flair.
Magdy Gamil, Hotel Management
In accordance with government regulations, starting from July 1, 2023, an additional 1% will be charged on the room rate per night, with a maximum of 50 EGP per person per night.
Hotel extras
Ideal Nile-side location in the heart of the city, minutes from popular attractions
Rooftop pool with panoramic views of the Nile, the Pyramids of Giza and the Cairo skyline
Full service spa with elegant sauna, steam room and a private hammam for body treatments
11 state-of-the-art meeting rooms, including a ballroom with a huge terrace
Our accommodation(s)
Book this hotel
Page 1 out of 4, Room 1 :
Fairmont room city view
, Room 2 :
Deluxe Partial Nile view room
Room
Fairmont room city view
Photo out of - Fairmont room city view
Fairmont City View Room with One King or Two Twin Beds, 33 m², Smoking or Non-Smoking, 55" TV, Five-Piece Bathroom with Rain Shower.
Views:
City View
Max. number of persons
2
Area
From
33 m²
/
355 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Kettle
Mini Bar
Mini bar with free soft drinks
Pots/Pans/Dishes
Nespresso machine
Free in Room Mineral Water
Espresso machine
Coffee/tea making facilitiesAdditional charge
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Bidet
Fixed showerhead
Flexible showerhead
Full-length mirror
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Open bathroom
Radio in bathroom
Slippers
Telephone in bathroom
Towel rack
Universal shaving plug
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephone
Free local calls
Voice mail
Tv Facilities
Children's TV Channels
Dedicated Sports Channel beIN Sports
Free movies/video
Music TV channels
Satellite/cable colour TV
TV room service ordering
55'/140 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Security Peephole
Sprinkler in room
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Blackout curtain
Brand Magazine
Cleaning kit
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Slippers
Suite Box
Turn Down Services
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Fairmont Gold Signature Room with One King or Two Twin Beds, 56 m², Fairmont Gold Lounge, Smoking or Non-Smoking, Terrace, 55" TV, Five-Piece Bathroom with Rain Shower.
Views:
River side
Max. number of persons
2
Area
From
56 m²
/
602 sq ft
Accessibility
Accessible room
Bedding
Double bed(s) x2
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Kettle
Mini Bar
Mini bar with free soft drinks
Pots/Pans/Dishes
Nespresso machine
Free in Room Mineral Water
Espresso machine
Coffee/tea making facilitiesAdditional charge
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Bidet
Fixed showerhead
Flexible showerhead
Full-length mirror
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Open bathroom
Radio in bathroom
Slippers
Telephone in bathroom
Towel rack
Universal shaving plug
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephone
Free local calls
Voice mail
Tv Facilities
Children's TV Channels
Dedicated Sports Channel beIN Sports
Free movies/video
Music TV channels
Satellite/cable colour TV
TV room service ordering
55'/140 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Security Peephole
Sprinkler in room
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Blackout curtain
Brand Magazine
Cleaning kit
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Slippers
Suite Box
Turn Down Services
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Working Area
Adjustable desk lamp
Business Desk
Safe large enough to accommodate a laptop
2 pers. max
56 m²
/
602 sq ft
Bedding
2 x Double bed(s) and
1 x King size bed(s)
Gold Partial Nile View Room with One King or Two Twin Beds, 33 m², Fairmont Gold Lounge, Smoking or Non-Smoking, 55" TV, Five-Piece Bathroom with Rain Shower.
Views:
City View
Max. number of persons
2
Area
From
33 m²
/
355 sq ft
Bedding
King size bed(s) x1
Double bed(s) x2
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Kettle
Mini Bar
Mini bar with free soft drinks
Pots/Pans/Dishes
Nespresso machine
Free in Room Mineral Water
Espresso machine
Coffee/tea making facilitiesAdditional charge
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Bidet
Fixed showerhead
Flexible showerhead
Full-length mirror
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Open bathroom
Radio in bathroom
Slippers
Telephone in bathroom
Towel rack
Universal shaving plug
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephone
Free local calls
Voice mail
Tv Facilities
Children's TV Channels
Dedicated Sports Channel beIN Sports
Free movies/video
Music TV channels
Satellite/cable colour TV
TV room service ordering
55'/140 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Security Peephole
Sprinkler in room
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Blackout curtain
Brand Magazine
Cleaning kit
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Slippers
Suite Box
Turn Down Services
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Working Area
Adjustable desk lamp
Business Desk
Safe large enough to accommodate a laptop
2 pers. max
33 m²
/
355 sq ft
Bedding
1 x King size bed(s) and
2 x Double bed(s)
Page 1 out of 2, Art, culture & entertainment 1 :, Art, culture & entertainment 2 :
Prince Mohamed Ali Palace
Tourist attraction
Access:
70 m / 4.34 mi1 hrs walk / 28 min drive
Taxi
22.25€25USD
Limousine
26.70€30USD
Mohamed Mahmoud Khalil Museum
Art and Culture
Access:
80 m / 4.9 mi1 hrs
14 min walk / 27 min drive
Taxi
22.25€25USD
Limousine
26.70€30USD
Zawya Art House Cinema
Entertainment/theatre district
Access:
4.3 km / 2.67 mi37 min walk / 20 min drive
Taxi
22.25€25USD
Limousine
26.70€30USD
The Egyptian Museum
Museums
Access:
4.6 km / 2.85 mi45 min walk / 19 min drive
Taxi
17.80€20USD
Limousine
22.25€25USD
Cairo Opera House
Opera/symphony/concert hall
Access:
6.7 km / 4.16 mi1 hrs
4 min walk / 27 min drive
Taxi
22.25€25USD
Limousine
26.70€30USD
Giza Zoo
Zoo
Access:
8.4 km / 5.2 mi1 hrs
22 min walk / 30 min drive
Taxi
22.25€25USD
Limousine
26.70€30USD
Nile City Casino
Casino
Page out of
U Bistro & Bar
Restaurant and cafe district
Access:
3.4 km / 2.1 mi1 hrs
4 min walk / 10 min drive
Taxi
22.25€25USD
Limousine
26.70€30USD
Abou El Sid
Restaurant and cafe district
Access:
3.5 km / 2.17 mi1 hrs
4 min walk / 16 min drive
Taxi
22.25€25USD
Limousine
26.70€30USD
Pier 88
Restaurant and cafe district
Access:
4.2 km / 2.6 mi1 hrs
11 min walk / 13 min drive
Taxi
22.25€25USD
Limousine
26.70€30USD
Nile City Mall
Shopping centre/mall
Access:
6 km / 3.73 mi
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service
562 rooms
5 rooms for people with reduced mobility
137 connecting rooms
25 floors
Languages spoken at the hotel
Arabic
German
English
Spanish
French
Italian
Russian
Reduced mobility Facilities
Laundry / Valet Services
Laundry / Valet Services
Additional charge
Pressing
Additional charge
Dry cleaning / Ironing
Additional charge
Laundromat
Additional charge
Entertainment
Disco/Nightclub
Casino
Lounge
Executive Lounge
Waiting area or lounge
Executive Lounge
Additional charge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Desk equipment available
Headphones
Safe deposit box at reception
Safe deposit box at reception
Check In & Check-out facilities
Express check-in
Express check-out
Late Checkout
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Limousine
Limousine
Additional charge
Currency exchange
Currency exchange
Pets
Pets allowed
Additional charge
Catering
8 Restaurants
3 Bars
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Business
12 Meeting rooms
Business Center
Self service business center
Business center with support staff
Business center is wheelchair accessible
Family
Babysitting on request
Babysitting on request
Services for children
Children''s TV Channels
Well-being
Sky Pool
Outside
On site
Fairmont Spa
On site
Hammam
Jacuzzi/Whirlpool bath
Sauna room
Massage
On site
Indoor parking
Private
Parking opened 24/7
Parking pricing: 8.01€9USD Per day
Services & equipment
Valet parking
Vehicles
Motorcycle places
Security
Parking with security service
Accessibility
Elevators
Accessible parking
Page 1 out of 4, Restaurant 1 :
Saigon Restaurant
, Restaurant 2 :
L'ULIVETO
Saigon Restaurant
Photo out of - Saigon Restaurant
Temporarily Closed.
Our renowned Saigon is being reimagined, with something even more extraordinary by the Nile. We look forward to welcoming you back to a new chapter of “Best of the Best,” thoughtfully created for a truly memorable experience.
Cooking style
Thematic cuisine
Classifications & labels
2026
Accessibility
Accessible service
Nile City Towers 2005 B, Corniche El Nil, Ramlet Beaulac, 2466 Cairo, Egypt
Temporarily Closed.
Our renowned Saigon is being reimagined, with something even more extraordinary by the Nile. We look forward to welcoming you back to a new chapter of “Best of the Best,” thoughtfully created for a truly memorable experience.
L'ULIVETO
Photo out of - L'ULIVETO
L’Uliveto at Fairmont Nile City brings the soul of Italy to Cairo. Savor a lavish breakfast, Mediterranean-inspired lunches and dinners, then enjoy cocktails and music as it turns into a lively bar—your warm, stylish Italian escape on the Nile.
Cooking style
Italian
Capacity
127
Accessibility
Accessible service
Nile City Towers 2005 B, Corniche El Nil, Ramlet Beaulac, 2466 Cairo, Egypt
L’Uliveto at Fairmont Nile City brings the soul of Italy to Cairo. Savor a lavish breakfast, Mediterranean-inspired lunches and dinners, then enjoy cocktails and music as it turns into a lively bar—your warm, stylish Italian escape on the Nile.
LA MIE
Photo out of - LA MIE
Discover a culinary journey where the flavors of France come to life. At La Mie, we invite you to experience the warmth of hospitality and the artistry of French bistro cuisine.
Discover a culinary journey where the flavors of France come to life. At La Mie, we invite you to experience the warmth of hospitality and the artistry of French bistro cuisine.
BAB EL NIL
Photo out of - BAB EL NIL
Bab El Nil provides both an indoor and an outdoor experience full of colors as you enjoy our signature Middle Eastern dishes, the best of daily live entertainment, an extensive array of shisha flavors and infinity views of the river Nile.
Cooking style
Regional
Accessibility
Accessible service
Nile City Towers 2005 B, Corniche El Nil, Ramlet Beaulac, 2466 Cairo, Egypt
Bab El Nil provides both an indoor and an outdoor experience full of colors as you enjoy our signature Middle Eastern dishes, the best of daily live entertainment, an extensive array of shisha flavors and infinity views of the river Nile.
GINGKO
Photo out of - GINGKO
Perched on a terrace overlooking the Nile, Gingko features light, airy interiors in green tones, stylish seating, and a ceiling of lush greenery, creating a vibrant yet relaxing setting for an unforgettable dining experience.
Perched on a terrace overlooking the Nile, Gingko features light, airy interiors in green tones, stylish seating, and a ceiling of lush greenery, creating a vibrant yet relaxing setting for an unforgettable dining experience.
IN-ROOM DINING
Photo out of - IN-ROOM DINING
Fairmont Nile City, renowned among Fairmont hotels for its exceptional In-Room Dining, invites you to savor refined flavors—from sunrise breakfasts with Nile views to late-night indulgences, turning every meal into a private dining experience.
Cooking style
International
2466 Cairo, Egypt
Fairmont Nile City, renowned among Fairmont hotels for its exceptional In-Room Dining, invites you to savor refined flavors—from sunrise breakfasts with Nile views to late-night indulgences, turning every meal into a private dining experience.
A modern deli offering freshly baked goods, sandwiches, salads, hot dishes, and desserts, complemented by coffee and a variety of beverages-perfect for a quick bite or a satisfying meal.
ONYX LOUNGE
Photo out of - ONYX LOUNGE
Located in the lobby, the lounge serves as a continental breakfast venue in the morning, Cairo's favorite afternoon spot, featuring specialty coffee, our signature Fairmont LOT 35 tea, light snacks & desserts along with live entertainment in the evening.
Cooking style
International
Capacity
46
Accessibility
Accessible service
Nile City Towers 2005 B, Corniche El Nil, Ramlet Beaulac, 2466 Cairo, Egypt
Located in the lobby, the lounge serves as a continental breakfast venue in the morning, Cairo's favorite afternoon spot, featuring specialty coffee, our signature Fairmont LOT 35 tea, light snacks & desserts along with live entertainment in the evening.
Page out of
CHAMPAGNE BAR
Photo out of - CHAMPAGNE BAR
Champagne Bar offers a selection of delicacies and a wide range of champagnes, wines, and cocktails, making it the perfect spot for a relaxed, social get-together. The luxurious lounge offers an unmatched cozy ambiance.
Champagne Bar offers a selection of delicacies and a wide range of champagnes, wines, and cocktails, making it the perfect spot for a relaxed, social get-together. The luxurious lounge offers an unmatched cozy ambiance.
L'Uliveto Bar
Click to copy the email address
Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Wheelchair access
Smoking Area
Musical Entertainment
Payment
Cash
The ideal spot for a hip night out, the trendy L'Uliveto bar comes alive after sunset, pairing delicious Italian bites with signature cocktails and mocktails, along with an impressive list of premium wines.
SKY POOL
Photo out of - SKY POOL
Located on the twenty-fifth floor, the pool and restaurant area offers a panorama of Cairo's skyline in addition to stunning views of the river Nile; the perfect destination to enjoy the sun setting into the river Nile while relaxing by the pool.
Located on the twenty-fifth floor, the pool and restaurant area offers a panorama of Cairo's skyline in addition to stunning views of the river Nile; the perfect destination to enjoy the sun setting into the river Nile while relaxing by the pool.
Breakfast
Photo out of - Breakfast
Start your day at L'Uliveto with a curated breakfast buffet served daily from 6:00-11:00. Or enjoy In-Room Dining with a refined selection of global breakfast favorites.
Buffet
Services
Continental
Hot Breakfast
Cold breakfast
Restaurant
L'Uliveto Italian Restaurant
Start your day at L'Uliveto with a curated breakfast buffet served daily from 6:00-11:00. Or enjoy In-Room Dining with a refined selection of global breakfast favorites.
Pool
Photo out of - Pool
Sky Pool
Location
On site
Pool features
Outdoor pool
Heated Pool
Natural water
At your disposal
Shower
Access & Security
Lifeguard
Dimension
Pool Depth Min:
0.9 m /
2.95 ft
Pool Depth Max:
1.4 m /
4.59 ft
Pool Size Min:
146 m /
479.03 ft
Pool Size Max:
146 m /
479.03 ft
Fitness center
Photo out of - Fitness center
The genuine character of our luxury spa helps you reconnect to yourselves through enlivening your senses, making you more mindful of your bodies and curating a space of well-being that allows you to focus on simple-yet fundamental-practices such as breath
Fairmont Spa
Additional charge
The genuine character of our luxury spa helps you reconnect to yourselves through enlivening your senses, making you more mindful of your bodies and curating a space of well-being that allows you to focus on simple-yet fundamental-practices such as breath
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Fitness equipment
Lessons available
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Core/stability training equipment
Cardiovascular equipment
TV in the room
Towels available
Wellness services and equipments
Area lounge
Hammam
Hot tub
Jacuzzi/Whirlpool bath
Rest room
Sauna room
Spa bath
Personal lessons and special care
Massage
Foot reflexology
Health Wraps
Yoga
Manicure & Pedicure
Hair care
Fitness coach
The genuine character of our luxury spa helps you reconnect to yourselves through enlivening your senses, making you more mindful of your bodies and curating a space of well-being that allows you to focus on simple-yet fundamental-practices such as breath
Photo out of -
Allow us to take you on a journey of guided self- discovery and well-being at Fairmont Spa, your connection to self, others and nature in the heart of Cairo.
Allow us to take you on a journey of guided self- discovery and well-being at Fairmont Spa, your connection to self, others and nature in the heart of Cairo.
When planning your perfect day, we start with your dream...and make it happen. At Fairmont Nile City, our wedding specialists and valued partners offer you the highest level of personalized services, promising to turn your vision into a reality.
Our experience and dedication are boundless, allowing us to cater to every bride and groom's need, making your personal fairytale come to life.
Wedding co-ordinator
With more than a decade of experience, our professional wedding specialists offer creative solutions, ensuring that your special day is magical and unforgettable.
When planning your perfect day, we start with your dream...and make it happen. At Fairmont Nile City, our wedding specialists and valued partners offer you the highest level of personalized services, promising to turn your vision into a reality.
Our experience at the Fairmont Nile City was exceeded our expectations. The level of care, service and amenities were superb.
Dear Christopher S.,
Thank you for your kind words regarding your recent stay at Fairmont Nile City. We are delighted to hear that our service, care, and amenities exceeded your expectations. It is our pleasure to provide exceptional experiences for our guests.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 4.5/5
Mohammed T.
Business
-
Confirmed reviews ALL
Great room, great service and spectacular view!
What more do you need?
Dear Mohammed T.,
Thank you for sharing your positive experience at Fairmont Nile City. We are delighted to hear that you enjoyed your room, the service, and the spectacular view. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 4.5/5
Morhaf K.
Business
-
Confirmed reviews ALL
Very good
Dear Morhaf K.,
Thank you for your positive feedback. We are delighted to hear that you had a very good experience at Fairmont Nile City. Your satisfaction is our priority, and we look forward to welcoming you back soon.
Goodbye,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 5.0/5
Saty L. E. G.
Business
-
Confirmed reviews ALL
Room services and breakfast were really good.
Dear Saty L. E. G.,
Thank you for sharing your positive experience at Fairmont Nile City. We are pleased to hear that your stay was comfortable and that our team was able to promptly address your request for a working table. We appreciate your kind words about our room service and breakfast.
Goodbye,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 4.5/5
Sultan A.
Solo
-
Confirmed reviews ALL
Unforgatable
Dear Sultan A.,
Thank you for your kind words. We are delighted to hear that your experience at Fairmont Nile City was beautiful and unforgettable. Your feedback inspires our team to continue providing exceptional service.
Goodbye and best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Dear Raed B.,
Thank you for sharing your delightful experience at Fairmont Nile City. We are thrilled to hear that our staff, location, and facilities contributed to a wonderful stay. Your kind words are sincerely appreciated, and we look forward to welcoming you back for another memorable visit.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 5.0/5
Christopher S.
Couples
-
Confirmed reviews ALL
Our experience at the Fairmont Nile City was exceeded our expectations. The level of care, service and amenities were superb.
Dear Christopher S.,
Thank you for your kind words regarding your recent stay at Fairmont Nile City. We are delighted to hear that our service, care, and amenities exceeded your expectations. It is our pleasure to provide exceptional experiences for our guests.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 4.5/5
Mohammed T.
Business
-
Confirmed reviews ALL
Great room, great service and spectacular view!
What more do you need?
Dear Mohammed T.,
Thank you for sharing your positive experience at Fairmont Nile City. We are delighted to hear that you enjoyed your room, the service, and the spectacular view. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 4.5/5
Morhaf K.
Business
-
Confirmed reviews ALL
Very good
Dear Morhaf K.,
Thank you for your positive feedback. We are delighted to hear that you had a very good experience at Fairmont Nile City. Your satisfaction is our priority, and we look forward to welcoming you back soon.
Goodbye,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 5.0/5
Saty L. E. G.
Business
-
Confirmed reviews ALL
Room services and breakfast were really good.
Dear Saty L. E. G.,
Thank you for sharing your positive experience at Fairmont Nile City. We are pleased to hear that your stay was comfortable and that our team was able to promptly address your request for a working table. We appreciate your kind words about our room service and breakfast.
Goodbye,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 4.5/5
Sultan A.
Solo
-
Confirmed reviews ALL
Unforgatable
Dear Sultan A.,
Thank you for your kind words. We are delighted to hear that your experience at Fairmont Nile City was beautiful and unforgettable. Your feedback inspires our team to continue providing exceptional service.
Goodbye and best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 4.5/5
Michele L. R.
Couples
-
Confirmed reviews ALL
Check in great, we were upgraded to the Fairmont Lounge lovely experience
Dear Michele L. R.,
Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your comfortable stay and appreciated the upgrade to the Fairmont Lounge. It is our pleasure to ensure that our guests have memorable experiences.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 2.0/5
Victoria P.
Solo
-
Confirmed reviews ALL
The facilities are good, and the housekeeping and floor service are excellent: respectful, kind, attentive, and exactly what you would expect from a five-star hotel. Unfortunately, my experience with the front desk and some members of the entrance staff was completely different.
I had two particularly negative experiences. The first was when I tried to enter Bab El Nil restaurant. Two men at the entrance told me that I had to spend a minimum of 4,000 EGP to enter just to avoiding me entering the place. Once they realized that I was actually a hotel guest, their explanation suddenly changed and they told me I could enter and order from the regular menu. The whole situation made me feel that I was being treated differently simply because I was a woman travelling alone.
The reception experience was even more uncomfortable. Rather than being treated like a hotel guest, I repeatedly felt as though I had to prove that I had a legitimate reservation, despite the fact that all my booking information was already in the hotel's system. Staff members would sometimes stop me before I even reached the front desk to ask for my details, and then speak to each other in Arabic while looking at me. As a woman travelling alone, I found this extremely uncomfortable and intimidating.
On one occasion, a receptionist named Mohamed gave me a price for extending my stay by one night that was completely different from the price displayed on the hotel's website. On several occasions when I approached the desk, he looked me up and down in a very unpleasant and condescending manner, did not respond to my greetings, and made me feel as though I was somehow suspicious or unwelcome.
I cannot say whether this treatment was intentional discrimination, but the repeated experience of being treated differently as a woman travelling alone left me feeling extremely uncomfortable.
For a hotel of this category, the front desk service is nowhere near the standard I would expect from a five-star property. After spending almost €700 during my stay, this is simply not the level of treatment a guest should receive honestly, not even at a hostel.
Dear Ms. Victoria,
Thank you for taking the time to share your experience with us.
Please accept our sincere apologies for the experiences you encountered during your stay.
We are pleased that you appreciated our facilities and the attentiveness of our housekeeping and floor teams. At the same time, we fully recognize the concerns you have raised and the importance of addressing them appropriately.
The situations you described, including your experience at Bab El Nil, your interactions with our Front Office team, and the rate provided for your additional night, are currently being investigated. We will follow up with you once the review has been completed and further details are available.
Thank you for bringing this matter to our attention. We sincerely value your feedback and the opportunity to address your concerns appropriately.
Warm regards,
Sameh Abdeldaiem
Executive Assistant Manager – Rooms
Fairmont Nile City
Customer review rating 5.0/5
Bronwyn I.
Couples
-
Confirmed reviews ALL
We stayed at the Fairmont Nile City for a total of 6 nights. Our room was 1202. I had paid for an upgrade and it was a large room with a balcony. The room also gave us access to the Fairmont Gold club lounge. It was a great place for drinks, snacks and dinner at night. Service at the hotel was excellent. Special mention to Walid Salem at the pool area who was always vigilant with his pool duty. Reem at check in was also great. Thank you to Fairmont Nile City for a great stay.
Dear Bronwyn I.,
Thank you for your kind words regarding your recent stay at Fairmont Nile City. We are delighted to learn that you enjoyed your upgraded room and appreciated the access to the Fairmont Gold club lounge, where you could relax and enjoy refreshments.
It is gratifying to hear that our service met your expectations, and we will certainly pass along your compliments to Walid Salem and Reem for their exceptional efforts. Your feedback serves as a motivation for our team to continue providing excellent service and creating memorable experiences for our guests.
We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 4.5/5
Pauline F.
Couples
-
Confirmed reviews ALL
We found the hotel very nice. All staff were very helpful and friendly.
Dear Pauline F.,
Thank you for sharing your positive experience at Fairmont Nile City. We are delighted to hear that you found our hotel to be nice and that our staff contributed to your comfortable stay. Your kind words will be shared with our team.
Goodbye,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 5.0/5
Farida N.
Friends
-
Confirmed reviews ALL
It was amazing to have this experience with such a great hotel like fairmont , everything was so nice and niche, my experience was very different because yesterday was my first trial at fairmont and fortunately the hotel was more than luxurious
Dear Farida N.,
Thank you for your kind words regarding your recent stay at Fairmont Nile City. We are delighted to hear that you found our location and luxurious accommodations to your satisfaction. We look forward to welcoming you back for another memorable experience.
Goodbye and best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 5.0/5
Nicholas M.
Couples
-
Confirmed reviews ALL
From the day we checked in everyone at the Fairmont made the stay exceptionally pleasant.
Dear Nicholas M.,
Thank you for your kind words regarding your recent stay at Fairmont Nile City. We are delighted to hear that you appreciated our location, comfortable accommodations, and attentive staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 5.0/5
Markus K.
Business
-
Confirmed reviews ALL
I loved everything about my stay. I liked my Nile - facing room, the room was great, I loved the food at the hotel, and the service was impeccable. The gym was also absolutely fantastic and well equipped - I loved that it was 24-hr and I could have my workout whenever I needed.
Dear Markus K.,
Thank you for your kind words regarding your recent stay at Fairmont Nile City. We are delighted to hear that you enjoyed your Nile-facing room, the dining options, and our exceptional service. It is also gratifying to know that our 24-hour gym met your fitness needs. We appreciate your feedback and look forward to welcoming you back for another wonderful experience.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 5.0/5
Islam A.
Couples
-
Confirmed reviews ALL
Great as always
Dear Islam a.,
Thank you for your kind words about your recent stay. We are delighted to know that you found our hotel to be a beautiful and calming place. Your continued patronage is greatly appreciated, and we look forward to welcoming you back soon.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 4.5/5
Litza V.
Couples
-
Confirmed reviews ALL
Service is excellent. The staff are warm and friendly. The rooms are very clean and comfortable. We have eaten at several restaurants here and they have been fine.
Dear Litza V.,
Thank you for your kind words regarding our excellent service and the warmth of our staff. We are delighted to hear that you found our rooms comfortable and enjoyed dining at our restaurants. Your feedback is greatly appreciated.
Goodbye and best wishes,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 5.0/5
Hawari S.
Business
-
Confirmed reviews ALL
Good
Dear Hawari S.,
Thank you for your positive feedback. We are delighted to hear that you had a good experience at Fairmont Nile City. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 4.5/5
Lys D. B.
Friends
-
Confirmed reviews ALL
Overall the experience was very good. However there was a problem over checking in which took over 24 hours to resolve and in my opinion was completely unnecessary. We were told our rooms not available because guests could pay to stay longer than 12.00 so ‘upgrade’ for one was offered with two double beds in the room. My friend was happy with that but I wanted just one double bed in the room. My friend was then given a room with one double bed almost immediately!!! We were not told to lodge a credit card with reception so the laundry was not delivered on time because they needed payment. Two days later someone on reception changed the names on the rooms so the right name went with the right room and took the credit card payment. It was a tortuous process and completely unnecessary
Dear Lys D. B.,
Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Nile City. We appreciate your positive remarks about your overall experience, yet I regret to learn that the check-in process was not seamless for you.
It is our goal to ensure a smooth arrival for all our guests, and I apologize for the inconvenience you encountered with the room assignment and the subsequent payment process. Our intention is to provide upgrades only when necessary, and I understand that the situation did not meet your expectations. Additionally, we appreciate your understanding regarding the credit card policy, which is essential for facilitating services such as laundry.
Your comments will be taken into consideration as we continuously strive to enhance our guest experience. We value your insights and hope to welcome you back in the future for a more seamless experience.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 0.5/5
Mohammad A.
Business
-
Confirmed reviews ALL
It was bad at the end the way they inspected the room while I was leaving was very insulting
Dear Mohammad a.,
Thank you for sharing your feedback regarding your recent experience. I sincerely apologize for the discomfort you experienced during the room inspection. Our aim is to ensure a respectful and pleasant environment for our guests, and your comments will be taken into consideration.
Goodbye,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 5.0/5
Wajeeh D.
Couples
-
Confirmed reviews ALL
We were very delighted with our 2 day stay at this fine hotel. Service was exceptional and location was great for a tourist. We will be going back for sure.
Dear Wajeeh D.,
Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our service exceptional and enjoyed our location. We look forward to welcoming you back for another delightful experience.
Best regards,
Magdi Gamil
General Manager
Fairmont Nile City
Customer review rating 0.5/5
Mustafa A.
Families
-
Confirmed reviews ALL
Our family stay at Fairmont Nile City left us deeply disappointed and distressed.
I booked three rooms for myself and my wife, my mother, and my father. My parents arrived before me. Despite my father being 84 and my mother over 70, they were kept waiting a long time without access to their rooms. I had already authorised the hotel to charge my card, but the payment had not been processed. My elderly parents were left waiting over an arrangement I had already addressed with the hotel.
The most upsetting incident involved my wife. Shortly after I left our room, she received a call on the room telephone from a man speaking in an Egyptian accent. She told me he made an indecent request, and she immediately ended the call.
Reception, the Duty Manager and hotel management initially told us that their records showed no incoming calls other than those from our family’s rooms. During our meeting with the Guest Relations Manager, she showed us a call log on her phone and assured us that it contained all incoming and outgoing calls and that entries could not be deleted. The call we had reported was not shown.
Several hours later, however, she messaged my wife saying that a further review had identified a call from Room Service/In-Room Dining. She explained that the employee had called to check on the food and wish us a pleasant stay, describing the incident as a misunderstanding caused by language or accent.
My wife firmly disputes this explanation. She understood the caller and is certain that the request was indecent and unrelated to food quality.
Why was this call initially denied and only acknowledged later? Why was it not in the record shown to us? On what basis was my wife’s account dismissed as a misunderstanding? These questions remain unanswered.
The Guest Relations Manager was courteous and apologetic, which we appreciated. However, her respectful manner did not resolve the contradictions in the hotel’s explanations.
The incident seriously affected my wife’s sense of safety. On 10 September, while I was out attending to business, she was too frightened to order food or go out to eat alone. She remained without food until I returned around 8 p.m. We also concealed our distress from my elderly parents to avoid upsetting them and spoiling their holiday. That is why I postponed discussing the incident when the Duty Manager approached me in their presence.
The General Manager promised a written update on the investigation. ALL Accor initially acknowledged our complaint and referred it back to the hotel. However, as of 19 September, neither the hotel nor ALL Accor has replied to our subsequent detailed escalation requesting an independent review.
I chose Fairmont because I trusted the brand. Our family deserved consideration, peace of mind and a clear response to a serious complaint. Instead, we left distressed, with contradictory explanations and no resolution. I am sharing our experience because I want these concerns properly investigated and other guests protected from similar distress.
Dear Mr. A.,
Thank you for taking the time to share your feedback with us.
Please accept our sincere apologies for any inconvenience or discomfort that you and your wife may have experienced during your stay at Fairmont Nile City.
Please rest assured that we take your feedback very seriously. Our investigation is currently ongoing, and there are certain details that, for confidentiality reasons, cannot be discussed publicly at this stage.
Our General Manager will be contacting you directly within the next 24 hours and provide further clarification.
Thank you once again for bringing this to our attention. We sincerely apologize for any inconvenience caused and appreciate the opportunity to address your concerns.
Warm regards,
Sameh Abdeldayem
Executive Assistant Manager-Rooms
Fairmont Nile City
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