Mercure Hotel Hamburg Mitte 4 stars

Very helpful staff and trying to help as much as possible. We went during the summer period, so hotel was quite full. But staff (both hotel and restaurant) always happy to help

I stayed two nights in mid-August. The room was very nice on the second floor overlooking the intersection of Schröederstiftstrasse and the street leading to the area of St. Pauli where the Museum for Hamburg's History is located. The thermopene windows provided more than adequate protection against the traffic noise. The room was equipped with a bathroom that offered a small rainforest shower and other amenities. Although not very spacious, it was very clean and also equipped with a small fridge. High-speed internet worked very well. The second night I had opted to have breakfast - the buffet can only be described as spectacular - very spacious breakfast hall and food area (no risk of crowding). The buffet offered something for everyone - warm English breakfast, muesli dishes, fruits, eggs, several types of breads, juices, including fresh grapefruit juice, and of course coffee (I could see that some guests had opted for thermos cans as an alternative to the coffeemaker next to the buffet). Staff - both at front desk and the buffet - were very friendly. Bref, ça m'a donné le goût d'y retourner.

I know its Covis times, but to remove all kind of Tea/Coffee facilities from the room are strange. Especially when you dont provide/ have any possibility to provide Coffee/ Tea when asking your staff at the reception.

went by train and hotel is only 7 min away

All services of the hotel were practical and working properly.

Overall OK but my drink due to my loyalty level (silver) was missing !!

I stayed for one night for business and had a few requests, which were all handled nicely . Thanks for the nice experience

I didn't spend a lot of time at the hotel but had no issues with my stay. The shower was good, the TV worked, the room was a good temperature.

The hotel isn't ideally located, neither towards the city nor the nearest metro station and it needs some renovation. The room was super clean but dark with only one window even though I was kindly informed I'd received an upgrade. The staff was wonderful, however. The lady at reception was so nice and helpful, both with me and the other guests around me. Same experience at the bar and during breakfast, that made up for the unimpressive interior.

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.

I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

The hotel is located in a clean area close to public transportation, restaurants, the university and attractions such as Planten Un Boom en park. The staff was helpful and pleasant. The bar seemed to be open 'round the clock and the rooms are quiet and clean. It was great to have true air conditioning amidst the heat wave of 2019. Other hotels I visited claimed to have AC, when they only had heating.

Friendly staff and clean rooms - small but for me allone was big enough The style of the interior design is modern and comfortable. Good sleeping quality. Warm welcome as silver member I'll come back - next time in Hamburg

Pity I came for just one day, all was so nice, from check in to check out. Ladies at the reception very helpful and friendly, all was very nice, My key was waiting , welcome dring was ok, all was very fine