Mercure Hotel Hamburg Mitte 4 stars

Customer review rating (ALL Rating) 4.5/5 2,763 reviews

ALLSAFE approved hotel

Mercure Hotel Hamburg Mitte
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+ 20 Services

Hotel extras

  • 180 modern rooms

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Relax bar with street food, beer and wine

  • Sternschanze district, university quarter and St. Pauli all nearby

  • Quiet meeting area with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146 hamburg
germany

Tel: +4940450690

Fax: (+49)40/450691000

Check-in from 15h00

Check out up to 12h00

  • U2, U3 :  U2, U3 SCHLUMP

  • S1, S3 :  S1, S21, S3, S31 STERNSCHANZE

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By train

    HAMBURG DAMMTOR At 0.8km / 0.5 miles

  • By train

    HAMBURG HBF At 2km / 1.24 miles

GPS :53.564471, 9.977163

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 180 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 2 connecting rooms
    • 180 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • English
    • German
    • Russian
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Carpark Additional charge
    • On site

Our accommodation(s)

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility, we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 87

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,763 reviews

TripAdvisor Rating 4.0/5

811 reviews

Good city hotel

TripAdvisor rating 4.0/5

Olaf089 24/11/2021 TripAdvisor review

Located close to the trade fare area. Friendly staff, nice and functional rooms, good breakfast. The bar is well equipped and the cold cuts very tasty. The hotel has underground parking but beware, space in there is tight and narrow.

Excellent location and breakfast service

Customer review rating 5.0/5

Giovanni C. Business - 19/11/2021 Confirmed reviews ALL

This hotel was perfect for my visit in Hamburg. In addition, the staff was very kind to me: since I am vegan, I asked if there would be something for me in the breakfast buffet, and I was given some additional plant based food, all for me!

Good location

Customer review rating 3.5/5

Ms C. Couples - 18/11/2021 Confirmed reviews ALL

This location is very close to the train station, university and cinema. Very helpful and friendly staff. The renovation is a bit old. If the hotel will be renovated, it will be super.

Nice stay

Customer review rating 5.0/5

Desiree Families - 16/11/2021 Confirmed reviews ALL

It was a very nice stay. The location is pretty good and near to public transportation as well as to a beautiful park (planten un blomen). The staff is obliging und helpful. The breakfast was good.

Well located

Customer review rating 4.0/5

Patricia S. Business - 14/11/2021 Confirmed reviews ALL

I liked. Staff is nice. The only thing is that tge room was a bit too small for two people.

Good stay

Customer review rating 4.0/5

Anonymous Business - 12/11/2021 Confirmed reviews ALL

Was good, as usual. However, you should really change the shower doors lips, as they got old and look nasty.

Customer review rating 3.0/5

Marcel Families - 07/11/2021 Confirmed reviews ALL

The hotel was fine but the fact that cleaning was not done daily was disappointing at this price level. Also, the fact that we forgot our air pods in the room when we left, wrote an email as soon as we came home and were informed only after sending a second email about the fact that the air pods had not been found was disappointing. It gives the impression that nobody took the effort to look for them. I know it was our fault that we forgot the air pods and they are small enough that they could go unnoticed by the cleaning employee without warning, but if the reaction to our mail takes almost a week it suggests that no effort was made to help us, which is disappointing to me.

Well located and close to public transports

Customer review rating 4.0/5

Sanjay M. Business - 18/10/2021 Confirmed reviews ALL

Friendly stuff and good connection to public transport. Comfortable bed and good service. Rooms / bathrooms were slightly old.

Decent stay

Customer review rating 4.0/5

Dream C. Couples - 14/10/2021 Confirmed reviews ALL

The room was a typical European style room. The hotel 2 elevators for a 9 story hotel made it difficult to utilize based on the max capacity of 2 personnel, due to covid requirements?. In the morning between 07…, you would most likely wait 10 minutes for an empty elevator to arrive. Push the button, elevator arrives, but at max cap. push again, still full, etc....

Convenient location for my visit

Customer review rating 3.5/5

Ben Friends - 26/09/2021 Confirmed reviews ALL

Everything was generally ok but some aspects were disappointing. First and most important: my passport fell on the floor and I discovered a piece of food and an used face mask under the bed (right on the front). Second: my safe didn’t work. Third: the bathroom light timer is a nightmare. The front desk team was were welcoming and nice and I was very happy to get a room in a higher floor as I requested on my reservation.

Good stay

Customer review rating 4.0/5

Mdv Couples - 10/09/2021 Confirmed reviews ALL

Comfortable and clean room, good breakfast, convenient location

Was okay

Customer review rating 3.0/5

Tk Couples - 30/08/2021 Confirmed reviews ALL

The location and staff was good but the facilities were not great. I know because of COVID the tea coffee was not available but at least a bottle of water should be supplied.

Well located with good service

Customer review rating 4.5/5

Andrew Families - 28/08/2021 Confirmed reviews ALL

Very helpful staff and trying to help as much as possible. We went during the summer period, so hotel was quite full. But staff (both hotel and restaurant) always happy to help

Centrally located hotel with lots of room ameneties and spectacular breakfast buffet

Customer review rating 4.5/5

Hanoverianincanada Solo - 24/08/2021 Confirmed reviews ALL

I stayed two nights in mid-August. The room was very nice on the second floor overlooking the intersection of Schröederstiftstrasse and the street leading to the area of St. Pauli where the Museum for Hamburg's History is located. The thermopene windows provided more than adequate protection against the traffic noise. The room was equipped with a bathroom that offered a small rainforest shower and other amenities. Although not very spacious, it was very clean and also equipped with a small fridge. High-speed internet worked very well. The second night I had opted to have breakfast - the buffet can only be described as spectacular - very spacious breakfast hall and food area (no risk of crowding). The buffet offered something for everyone - warm English breakfast, muesli dishes, fruits, eggs, several types of breads, juices, including fresh grapefruit juice, and of course coffee (I could see that some guests had opted for thermos cans as an alternative to the coffeemaker next to the buffet). Staff - both at front desk and the buffet - were very friendly. Bref, ça m'a donné le goût d'y retourner.

Seemed like Budget on Budget..

Customer review rating 2.5/5

Flemming A. Business - 05/08/2021 Confirmed reviews ALL

I know its Covis times, but to remove all kind of Tea/Coffee facilities from the room are strange. Especially when you dont provide/ have any possibility to provide Coffee/ Tea when asking your staff at the reception.

close to downtown and exhibition area

TripAdvisor rating 3.0/5

1denisu Business - 18/11/2019 TripAdvisor review

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.

nice hotel

TripAdvisor rating 5.0/5

461normunds Business - 10/11/2019 TripAdvisor review

I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.

Complete package

TripAdvisor rating 5.0/5

novotel_12 Business - 19/09/2019 TripAdvisor review

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

A Great Stay In Hamburg

TripAdvisor rating 5.0/5

JuanjoCruz Friends getaway - 07/08/2019 TripAdvisor review

The hotel is located in a clean area close to public transportation, restaurants, the university and attractions such as Planten Un Boom en park. The staff was helpful and pleasant. The bar seemed to be open 'round the clock and the rooms are quiet and clean. It was great to have true air conditioning amidst the heat wave of 2019. Other hotels I visited claimed to have AC, when they only had heating.

Dear JuanjoCruz, thank you for your stay at our Mercure Hotel Hamburg Mitte and your positive feedback. We are pleased to read, you felt comfortable in all belongings. Whenever you are going to spend another stay in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Very good stay in Mercure

TripAdvisor rating 5.0/5

645retoh Business - 04/08/2019 TripAdvisor review

Friendly staff and clean rooms - small but for me allone was big enough The style of the interior design is modern and comfortable. Good sleeping quality. Warm welcome as silver member I'll come back - next time in Hamburg

Dear 645retoh, thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable and enjoyed your time with us. With your next visit in Hamburg, we are looking forward to welcome you back again. Sincerely, Sascha Gunzer Resident & Quality Manager

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