It's a shame the original design didn't incorporate larger windows in the rooms, but it's a welcoming hotel. Hardly in the heart of the city, but a variety of shops and restaurants within comfortable walking distance. Top marks for a tasty and well maintained breakfast.

The bedroom itself was clean and hygienic and all the staff is very kind. Our room was in the third floor facing the backyard of the building, though it was very quite. Unfortunately, the window was nearly blind by dust like dirt. We were disappointed by the bathroom. Most of the joints require an overhaul as well as the silicone seals. Furthermore the bin in the bathroom was rusty and left rusty circles on the floor. Another downer is the parking costs of 20€ per night aren’t communicated during the booking process. In our case these were more than 20% of the room costs. Last but not least the free of charge wifi is only theoretically available. It’s bandwidth is between 5 and 25 MBits plus that the connection is not stable and the ping times are high. Asking money for proper Wi-Fi is just not okay since 7-10 years in my eyes. Unfortunately you cannot rely on your mobile data as the connection in our room wasn’t even enough for a short phonecall. This is not a real neg but I’d like to mention, that there was no complementary water besides tap water, no free of charge beauty product in case you missed some at home and no shoehorn.

Located close to the trade fare area. Friendly staff, nice and functional rooms, good breakfast. The bar is well equipped and the cold cuts very tasty. The hotel has underground parking but beware, space in there is tight and narrow.

This hotel was perfect for my visit in Hamburg. In addition, the staff was very kind to me: since I am vegan, I asked if there would be something for me in the breakfast buffet, and I was given some additional plant based food, all for me!

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.

I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

The hotel is located in a clean area close to public transportation, restaurants, the university and attractions such as Planten Un Boom en park. The staff was helpful and pleasant. The bar seemed to be open 'round the clock and the rooms are quiet and clean. It was great to have true air conditioning amidst the heat wave of 2019. Other hotels I visited claimed to have AC, when they only had heating.

Friendly staff and clean rooms - small but for me allone was big enough The style of the interior design is modern and comfortable. Good sleeping quality. Warm welcome as silver member I'll come back - next time in Hamburg

Pity I came for just one day, all was so nice, from check in to check out. Ladies at the reception very helpful and friendly, all was very nice, My key was waiting , welcome dring was ok, all was very fine

I stayed at this property for the 2019 Rotary International Convention. It was very convenient for the convention and was -- by far -- the nearest hotel to the site. That made it very convenient to go back for a nap, for a change of clothes, or to unload items purchased. The breakfast buffet was wonderful! The only downside to the hotel is that it is not in a "pretty" part of the city. The area is more industrial looking and aged. However, it felt very safe and had some very pretty parks nearby.

I had recieved an information about a 10% descount on my long stay but when I checked out nobody acceptered this promise which is very confusing and makes me hesitating to visti Accor Hotels in the future

Convenient location for business travellers as it is just next to the convention centre; good hospitality; friendly staff; nice breakfast ( with hot self-made waffles though I didn’t know what it was at first !) I was provided with an up-grade and I did enjoy the broad view of the TV tower in the low season while there were not many travellers around ; some minor problems like a few small stains on the wall, small pillows ( but comfortable after trying them indeed) can be execused considering the price reasonably. Overall it is a good choice in Hamburg.

Very clean hotel with nice lobby and bar area. Very handy to the neighboring conference facilities. Handy enough to the train, short walk about 5 minutes. Rooms on the small size but very comfortable and well kitted out with a decent TV

This hotel is located close to the Messe. The staff at check in and check out were friendly. The rooms were clean and comfortable. The reception always helped getting taxis and suggesting restaurants in the area. There are many restaurants within walking distance. The bar is small but the bartenders were very friendly. The meat and cheese plate cut right at the bar was fresh and went great as a late snack with beer and wine. Breakfast had a great choice of hot and cold food items. We will return.