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Mercure Hotel Hamburg Mitte 4 stars

Customer review rating 4.5/5 2,430 reviews

Mercure Hotel Hamburg Mitte
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Hotel extras

  • 180 modern rooms

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Relax bar with street food, beer and wine

  • Sternschanze district, university quarter and St. Pauli all nearby

  • Quiet meeting area with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Leisure and activities
  • Jogging track
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146
hamburg
germany

Tel: +4940450690

Fax: (+49)40/450691000

Check-in from 15h00

Check out up to 12h00

  • U2, U3 :  U2, U3 SCHLUMP

  • S1, S3 :  S1, S21, S3, S31 STERNSCHANZE

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By train

    HAMBURG DAMMTOR At 0.8km / 0.5 miles

  • By train

    HAMBURG HBF At 2km / 1.24 miles

GPS :53.564471, 9.977163

Our accommodation(s)

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility, we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Superior Room with king-size bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Privilege Room with double bed, courtyard location

  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our restaurant is open every day for breakfast. You can also let our kitchen team spoil you at lunchtime or in the evening for family celebrations or group events. Opening times: 06:30-10:30 am

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Non contractual photo

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 87 m²

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,430 reviews

tripadvisor

TripAdvisor Rating 4.0/5

803 reviews

Well located

Customer review rating 4.5/5

Philip R. Families - 19/10/2020 Confirmed reviews ALL

I didn't spend a lot of time at the hotel but had no issues with my stay. The shower was good, the TV worked, the room was a good temperature.

Wonderful staff in an ageing building

Customer review rating 4.5/5

Jenny Business - 08/10/2020 Confirmed reviews ALL

The hotel isn't ideally located, neither towards the city nor the nearest metro station and it needs some renovation. The room was super clean but dark with only one window even though I was kindly informed I'd received an upgrade. The staff was wonderful, however. The lady at reception was so nice and helpful, both with me and the other guests around me. Same experience at the bar and during breakfast, that made up for the unimpressive interior.

Nice location

Customer review rating 4.5/5

Anonymous Families - 05/09/2020 Confirmed reviews ALL

The hotel was perfect for a nice getaway in pandemic times. Despite the limitations imposed by the situation, the staff made everything they could to make our stay as pleasant as possible.

City break

Customer review rating 4.5/5

Clint L. Couples - 01/09/2020 Confirmed reviews ALL

Very easy to find and parking is under ground garage hotel is in very easy to many attractions and right opposite a lovely park hotel staff very helpful and friendly made me and my wife very welcome and safe in the hotel would stay again and recommend to anyone was visiting Hamburg

Hamburg stay

Customer review rating 4.5/5

Pieter V. W. Couples - 21/08/2020 Confirmed reviews ALL

Experience was positive, also considering the Corona situation. Hotel felt safe and measures around breakfast worked well. My only comment is the cleaning of the rooms. As such not a problem to do it every second day, but in the "second turn", the only thing that was done was changing the bed linen (which could have survived for another day), but otherwise nothing was done. No new towels, no removal of rubbish, no refill of coffee or clean cups etc. I do not know whether this was an oversight or due to the fact that I was leaving the next day.

Excellent under the circumstances

Customer review rating 4.5/5

Alison B. Couples - 11/08/2020 Confirmed reviews ALL

Short 3 night stay. Second time at the hotel and very pleased with the level of service and organisation.

very pleasant

Customer review rating 4.5/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

excellent location, very helpful staff, had already prepared a room upgrade for me so everything was ready on arrival, really enjoyed the lounge, didn't mind that it was small because it was so cosy. Had a lovely 'fruit punch' at the bar, nice conversations with an engaging barrista; (might have wanted greater choice of fresh vegetables for breakfast). and when asked for more re-fills for the espresso machine in the room they arrived within minutes! all in all, a splendid stay, and I will definitely be back, as I am often on business in this particular neighbourhood

Dear Yaron M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager
Customer review rating 4.5/5

Michael R. Business - 13/02/2020 Confirmed reviews ALL

War ok

Sehr geehrter Herr R., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg Mitte. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sascha Gunzer Resident & Quality Manager

Very goog location if you are visiting the `messe`

Customer review rating 4.5/5

Mr. P. Couples - 09/02/2020 Confirmed reviews ALL

Everything was ok!

Dear Flemming Bang P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Overall ok, however was disappointed that my Accor Gold Membership was not taken into consideration by this hotel

Customer review rating 4.5/5

Iryna V. Couples - 09/01/2020 Confirmed reviews ALL

Overall ok, however was disappointed that my Accor Gold Membership was not taken into consideration by this hotel - nobody tried to consider our room upgrade or discuss this topic The initiative of skip the cleaning and get the soft drink voucher is interesting but poorly implemented - we will not use it in the future

Dear Iryna V., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize, that you felt unrecognized regarding your gold membership. The room upgrade was given, as room #536 is a superior room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Amazing

Customer review rating 4.5/5

Anonymous Solo - 03/01/2020 Confirmed reviews ALL

Honestly wonderful. I cannot fault it. Everything was clean and tidy, the staff were helpful, check in and check out was easy. Just excellent.

Dear Abigail D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Alles super

Customer review rating 4.5/5

Uwe S. Couples - 03/01/2020 Confirmed reviews ALL

Sightseeingtour in Hamburg

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg Mitte. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sascha Gunzer Resident & Quality Manager

A Great Stay in Hamburg

Customer review rating 4.5/5

Steve G. Families - 02/01/2020 Confirmed reviews ALL

Well located, well equipped, very good staff.

Dear Stephen G., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Clean and nice hotel but not a great service

Customer review rating 4.5/5

Anonymous Couples - 01/01/2020 Confirmed reviews ALL

The check in experience was not very good and it took a lot of time although everything was booked online. The room was nice, clean and very comfortable. I asked for a complementary toothbrush but I didn't get it and I was in a hurry so I left. Check out was so easy.

Dear Mohammad a., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Resident & Quality Manager

I wrote our comments on the survey in the room. The hotel is excellent, except for the cost of your breakfast and horrible coffee in the room. I’d love to stay there again.i have nothing more to say.

Customer review rating 4.5/5

S. H. C. D. N. P. M. N. T. Y. Couples - 09/12/2019 Confirmed reviews ALL

Excellent except for overly expensive breakfast and bad coffee in the room.

Dear Robert C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Close to Stadtmitte - and U-bahn a short walk away

Customer review rating 4.5/5

C. Couples - 09/12/2019 Confirmed reviews ALL

Overall a friendly staff. Check-in at arrival was handled in af few minutes - online check-in also an option. Breakfast with a big variety. Parking in the garage under the hotel for the fee of 20 euro/night.

Dear Ole Bodker C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

VERY GOOD HOTEL IN EXCELLENT LOCATION

Customer review rating 4.5/5

Alison B. Couples - 09/12/2019 Confirmed reviews ALL

very good

Dear Alison b., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Great stay at Mercure Hamburg Mitte

Customer review rating 4.5/5

Jochen Business - 08/12/2019 Confirmed reviews ALL

RM Sascha Gunzer and his team provided excellent customer service starting with check-in until check-out. All staff were very courteous and friendly. I enjoyed my stay very much. Location and rooms are great. Will stay at Mercure Hotel Hamburg Mitte again.

Dear Jochen S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

no four star experience

Customer review rating 4.5/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

We came at 2 pm already had called prior that we will be earlier and if it is possible to check-in then. This was not a problem then. During check -in there was no room available. We had to wait till 3 pm I had to insist to check on the room if it is ready. When the desk clerk finally called the room was ready. Also there was no extra key available. I was stepping out in the night whereby my roommate stayed in. This was eventually arranged when I came back from the outing, but it took some time I had to explain and pick up the key when I returned to the hotel. Whereas my experience with other hotels is that is not a big problem to get two keys if you are lounging in pair. So that was really a turn on. In overall it was not too bad. The bed was small though and the duvet didn't cover well at all

Dear Chidi N., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Resident & Quality Manager

Like an Ibis

Customer review rating 4.5/5

Lescarcelleevin-evin Business - 01/12/2019 Confirmed reviews ALL

Basics of the basics

Dear Simon L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Especially our team did not meet your expectations at all, what we regret. Please be so kind and give us a short feedback, what exactly caused your inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Resident & Quality Manager

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