Mercure Hotel Hamburg Mitte

Mercure Hotel Hamburg Mitte 4 stars

Customer review rating (ALL Rating) 4.4/5 697 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • 180 modern rooms

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Relax bar with street food, beer and wine

  • Sternschanze district, university quarter and St. Pauli all nearby

  • Quiet meeting area with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146 HAMBURG
Germany

  • U2, U3:  U2, U3 SCHLUMP

  • S1, S3:  S1, S21, S3, S31 STERNSCHANZE

  • By plane

    HAMBURG AIRPORT At 12km / 7 miles

  • By train

    HAMBURG DAMMTOR At 0km / 0 miles

  • By train

    HAMBURG HBF At 2km / 1 miles

GPS:53.564471, 9.977163

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility, we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

Our guest reviews

Our guest reviews for
Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  697 reviews

TripAdvisor Rating  4.0/5  817 reviews

OK but some issues with room layout and poor checkin on line

Customer review rating 3.0/5

Tim C. Families - Confirmed reviews ALL

Room was OK but poor external window position opposite bathroom ment we could not benefit from a view from main part of room or bed. Tiny wardrobe with v limited shelves and no drawers for clothes. We checked in on line and had email confirmation, but had to do it all again on arrival, not very slick.

Dear Tim, Thank you for your feedback about your stay im Mercure Hotel Hamburg Mitte. We apologize, that not all your expectations were completely fulfilled, but we hope you had a pleasant time in Hamburg. Greetings from Hamburg, Alexander Salomon-Castillo -General Manager-

Customer review rating 4.5/5

Nitin M. Business - Confirmed reviews ALL

It has been a while since i have travelled abroad and i have to say that all the hotel staff were extremely pleasant and helpful.

Dear Mr. M., we very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Hahn Front Office Manager

Friendly staff

Customer review rating 4.0/5

Marcus N. Couples - Confirmed reviews ALL

Faint sewer smell from the bathroom upon check in. Other than that, no complaints. Cozy hotel situated in a nice area

Dear Marcus, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Isabella Gaggione Ass. Front Office Manager

Great location

Customer review rating 4.5/5

R. R. Couples - Confirmed reviews ALL

Very comfortable bed, clean restaurant. Good service.

Dear Mr R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Isabella Gaggione Ass. Front Office Manager

Fantastic experience

Customer review rating 5.0/5

Alan S. Friends - Confirmed reviews ALL

Very clean and comfortable rooms, friendly staff and breakfast and bar facilities were extremely good. Staff were wonderful in assisting with making changes to our booking due to issues with Covid.

Dear Alan S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isabella Gaggione Ass. Front Office Manager

Enjoyable stay

Customer review rating 4.0/5

Clive Solo - Confirmed reviews ALL

It's a shame the original design didn't incorporate larger windows in the rooms, but it's a welcoming hotel. Hardly in the heart of the city, but a variety of shops and restaurants within comfortable walking distance. Top marks for a tasty and well maintained breakfast.

Meh…

Customer review rating 3.0/5

Chris Couples - Confirmed reviews ALL

The bedroom itself was clean and hygienic and all the staff is very kind. Our room was in the third floor facing the backyard of the building, though it was very quite. Unfortunately, the window was nearly blind by dust like dirt. We were disappointed by the bathroom. Most of the joints require an overhaul as well as the silicone seals. Furthermore the bin in the bathroom was rusty and left rusty circles on the floor. Another downer is the parking costs of 20€ per night aren’t communicated during the booking process. In our case these were more than 20% of the room costs. Last but not least the free of charge wifi is only theoretically available. It’s bandwidth is between 5 and 25 MBits plus that the connection is not stable and the ping times are high. Asking money for proper Wi-Fi is just not okay since 7-10 years in my eyes. Unfortunately you cannot rely on your mobile data as the connection in our room wasn’t even enough for a short phonecall. This is not a real neg but I’d like to mention, that there was no complementary water besides tap water, no free of charge beauty product in case you missed some at home and no shoehorn.

Dear Christian G., thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Hahn Front Office Manager

Good city hotel

TripAdvisor rating 4.0/5

Olaf089 TripAdvisor review

Located close to the trade fare area. Friendly staff, nice and functional rooms, good breakfast. The bar is well equipped and the cold cuts very tasty. The hotel has underground parking but beware, space in there is tight and narrow.

Excellent location and breakfast service

Customer review rating 5.0/5

Giovanni C. Business - Confirmed reviews ALL

This hotel was perfect for my visit in Hamburg. In addition, the staff was very kind to me: since I am vegan, I asked if there would be something for me in the breakfast buffet, and I was given some additional plant based food, all for me!

close to downtown and exhibition area

TripAdvisor rating 3.0/5

1denisu Business - TripAdvisor review

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.

nice hotel

TripAdvisor rating 5.0/5

461normunds Business - TripAdvisor review

I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.

Complete package

TripAdvisor rating 5.0/5

novotel_12 Business - TripAdvisor review

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

A Great Stay In Hamburg

TripAdvisor rating 5.0/5

JuanjoCruz Friends getaway - TripAdvisor review

The hotel is located in a clean area close to public transportation, restaurants, the university and attractions such as Planten Un Boom en park. The staff was helpful and pleasant. The bar seemed to be open 'round the clock and the rooms are quiet and clean. It was great to have true air conditioning amidst the heat wave of 2019. Other hotels I visited claimed to have AC, when they only had heating.

Dear JuanjoCruz, thank you for your stay at our Mercure Hotel Hamburg Mitte and your positive feedback. We are pleased to read, you felt comfortable in all belongings. Whenever you are going to spend another stay in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Very good stay in Mercure

TripAdvisor rating 5.0/5

645retoh Business - TripAdvisor review

Friendly staff and clean rooms - small but for me allone was big enough The style of the interior design is modern and comfortable. Good sleeping quality. Warm welcome as silver member I'll come back - next time in Hamburg

Dear 645retoh, thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable and enjoyed your time with us. With your next visit in Hamburg, we are looking forward to welcome you back again. Sincerely, Sascha Gunzer Resident & Quality Manager

very nice stay

TripAdvisor rating 5.0/5

Piotr U Business - TripAdvisor review

Pity I came for just one day, all was so nice, from check in to check out. Ladies at the reception very helpful and friendly, all was very nice, My key was waiting , welcome dring was ok, all was very fine

Dear Piotr U, thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during your short stay and please do not worry about the only one night. You are always welcome to spend another time with us. We are looking forward to it. Sincerely, Sascha Gunzer Resident & Quality Manager

Great Conference Hotel

TripAdvisor rating 4.0/5

Marty P Families - TripAdvisor review

I stayed at this property for the 2019 Rotary International Convention. It was very convenient for the convention and was -- by far -- the nearest hotel to the site. That made it very convenient to go back for a nap, for a change of clothes, or to unload items purchased. The breakfast buffet was wonderful! The only downside to the hotel is that it is not in a "pretty" part of the city. The area is more industrial looking and aged. However, it felt very safe and had some very pretty parks nearby.

Dear Marty P, thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during the Rotary Convention and are looking forward to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Resident & Quality Manager

Convention

TripAdvisor rating 3.0/5

Go04188994133 Business - TripAdvisor review

I had recieved an information about a 10% descount on my long stay but when I checked out nobody acceptered this promise which is very confusing and makes me hesitating to visti Accor Hotels in the future

Dear Go04188994133, first of all we thank you for your stay at our Mercure Hotel Hamburg Mitte and also for your feedback. We apologize for the inconvenience, you experienced at your check out. To figure out, what exactly went wrong, we appreciate, when you get back to us with further details, such as where you received the information about the discount, so we can still found an adequate solution for you. Except this circumstance, we hope you had a good time in Hamburg and are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

A good bargain for business travellers

TripAdvisor rating 4.0/5

KC_Lam2014 Business - TripAdvisor review

Convenient location for business travellers as it is just next to the convention centre; good hospitality; friendly staff; nice breakfast ( with hot self-made waffles though I didn’t know what it was at first !) I was provided with an up-grade and I did enjoy the broad view of the TV tower in the low season while there were not many travellers around ; some minor problems like a few small stains on the wall, small pillows ( but comfortable after trying them indeed) can be execused considering the price reasonably. Overall it is a good choice in Hamburg.

Dear "KC_Lam2014", thank you so much for sharing your impressions from your latest stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable in all ways. Especially the location of our house, the room you stayed in and our team provided a delightful time in Hamburg to you. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Stay - Thursday 29th November (3 Nights)

TripAdvisor rating 4.0/5

MCarson1983 Couples - TripAdvisor review

Very clean hotel with nice lobby and bar area. Very handy to the neighboring conference facilities. Handy enough to the train, short walk about 5 minutes. Rooms on the small size but very comfortable and well kitted out with a decent TV

Dear "Sunshine18764005772", thank you for your stay at our Mercure Hotel Hamburg Mitte und your kind feedback. We are pleased to read, you felt comfortable in all ways and enjoyed your stay. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Great location, great hotel

TripAdvisor rating 5.0/5

Chris P Business - TripAdvisor review

This hotel is located close to the Messe. The staff at check in and check out were friendly. The rooms were clean and comfortable. The reception always helped getting taxis and suggesting restaurants in the area. There are many restaurants within walking distance. The bar is small but the bartenders were very friendly. The meat and cheese plate cut right at the bar was fresh and went great as a late snack with beer and wine. Breakfast had a great choice of hot and cold food items. We will return.

Dear "Chris P", thank you for your detailed feedback and your stay at our Mercure Hotel Hamburg Mitte. It is a pleasure to read, you felt comfortable in all ways and had a great stay. We will forward your commendation to our entire team and are looking forward, to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in HAMBURG