Mercure Hotel Hamburg Mitte 4 stars

Was good, as usual. However, you should really change the shower doors lips, as they got old and look nasty.

The hotel was fine but the fact that cleaning was not done daily was disappointing at this price level. Also, the fact that we forgot our air pods in the room when we left, wrote an email as soon as we came home and were informed only after sending a second email about the fact that the air pods had not been found was disappointing. It gives the impression that nobody took the effort to look for them. I know it was our fault that we forgot the air pods and they are small enough that they could go unnoticed by the cleaning employee without warning, but if the reaction to our mail takes almost a week it suggests that no effort was made to help us, which is disappointing to me.

Friendly stuff and good connection to public transport. Comfortable bed and good service. Rooms / bathrooms were slightly old.

The room was a typical European style room. The hotel 2 elevators for a 9 story hotel made it difficult to utilize based on the max capacity of 2 personnel, due to covid requirements?. In the morning between 07…, you would most likely wait 10 minutes for an empty elevator to arrive. Push the button, elevator arrives, but at max cap. push again, still full, etc....

Everything was generally ok but some aspects were disappointing. First and most important: my passport fell on the floor and I discovered a piece of food and an used face mask under the bed (right on the front). Second: my safe didn’t work. Third: the bathroom light timer is a nightmare. The front desk team was were welcoming and nice and I was very happy to get a room in a higher floor as I requested on my reservation.

Comfortable and clean room, good breakfast, convenient location

The location and staff was good but the facilities were not great. I know because of COVID the tea coffee was not available but at least a bottle of water should be supplied.

Very helpful staff and trying to help as much as possible. We went during the summer period, so hotel was quite full. But staff (both hotel and restaurant) always happy to help

I stayed two nights in mid-August. The room was very nice on the second floor overlooking the intersection of Schröederstiftstrasse and the street leading to the area of St. Pauli where the Museum for Hamburg's History is located. The thermopene windows provided more than adequate protection against the traffic noise. The room was equipped with a bathroom that offered a small rainforest shower and other amenities. Although not very spacious, it was very clean and also equipped with a small fridge. High-speed internet worked very well. The second night I had opted to have breakfast - the buffet can only be described as spectacular - very spacious breakfast hall and food area (no risk of crowding). The buffet offered something for everyone - warm English breakfast, muesli dishes, fruits, eggs, several types of breads, juices, including fresh grapefruit juice, and of course coffee (I could see that some guests had opted for thermos cans as an alternative to the coffeemaker next to the buffet). Staff - both at front desk and the buffet - were very friendly. Bref, ça m'a donné le goût d'y retourner.

I know its Covis times, but to remove all kind of Tea/Coffee facilities from the room are strange. Especially when you dont provide/ have any possibility to provide Coffee/ Tea when asking your staff at the reception.

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.

I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

The hotel is located in a clean area close to public transportation, restaurants, the university and attractions such as Planten Un Boom en park. The staff was helpful and pleasant. The bar seemed to be open 'round the clock and the rooms are quiet and clean. It was great to have true air conditioning amidst the heat wave of 2019. Other hotels I visited claimed to have AC, when they only had heating.

Friendly staff and clean rooms - small but for me allone was big enough The style of the interior design is modern and comfortable. Good sleeping quality. Warm welcome as silver member I'll come back - next time in Hamburg