Dear Matthew, Thank you for sharing your point of view. We are pleased that you found the bed comfortable, as we understand how important a good night’s rest is to our guests. That said, we are sorry that there were aspects of your stay that did not meet your expectations. Our compact rooms, amenities and services are in line with the ibis budget standards, which aim to provide a basic yet comfortable stay for an affordable price. Your feedback on the breakfast offering and the busy atmosphere in the morning has noted and we appreciate you letting us know that the hallways did not feel as fresh as they should, we will look into that as cleanliness and attention to detail are important to us, and our housekeeping team is always available to address any concerns on the spot. Nonetheless, it is great to know that our location worked well for your needs; the tram connection from Amstelveen into central Amsterdam offers a practical advantage for business travellers. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Team Ibis Budget Amsterdam City South

Dear Hil, We really appreciate your feedback. We are glad you found our hotel a good and well-maintained place for your family trip. That said, we regret that the internet connection did not meet your expectations. Our team is always available at reception to help with any connectivity concerns during your stay. Nonetheless, we are pleased you appreciated the upkeep of our property and that your overall stay was a positive one. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Team Ibis Budget Amsterdam City South

Dear Andrew, We really appreciate this positive review of your recent visit. We are glad you found our hotel clean and exactly as described. It is great to hear that you enjoyed our breakfast offering and that your online check-in went smoothly. We are also pleased that our team made sure to ask about your room cleaning preference. Our daily housekeeping service is here to suit your needs, and we always want to get it right for every guest. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Team Ibis Budget Amsterdam City South

Dear Pulkit, We appreciate you letting us know about your recent visit. We are pleased you felt so well cared for by our team. That said, we are sorry the in-room amenities did not fully match what you had in mind. Our bathrooms include shower gel and fresh towels, and our lobby shop sells drinks, snacks, and extra bathroom items. Finally, we are glad your visit felt restful and relaxing. Our rooms are designed to help you recharge. It would be a pleasure to see you again on a future occasion. Kind regards, Team Ibis Budget Amsterdam City South

Dear Antony, Thank you for your positive feedback. We are glad you found our location so convenient, with the tram stop just steps away and easy access to the city centre. It is great that you appreciated the free weekend parking along the road, and our team is delighted you felt warmly welcomed throughout your stay. We are especially pleased that everything felt simple and straightforward for your family trip. We would be delighted to welcome you back on another occasion. All the best, Team Ibis Budget Amsterdam City South

Dear Ashutosh , We thank you for taking the time to provide us with your feedback. We are delighted to hear you enjoyed your stay overall. However, we are sincerely sorry that the hospitality did not meet your expectations. As an ibis budget hotel, our rooms are designed to offer the essentials at a great value, and items including as kettles and dental kits are not standard in our rooms. Our Wundermart area on the ground floor offers drinks, snacks, and toiletries for your convenience, and our team is always happy to assist you with any needs during your stay. Finally, we are glad that our convenient location near Kronenburg metro station served you well. We hope to have the pleasure of welcoming you again. Kind regards, Team Ibis Budget Amsterdam City South

Dear Esteva, We are grateful for the time you took to review your recent visit. We are delighted to hear you enjoyed your stay overall. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our breakfast is priced at €11.50 per adult, and we also offer a Wundermart area on the ground floor with drinks, snacks, and meals available around the clock for our late-arriving guests. Our team is always at hand to point you towards these conveniences whenever needed. Finally, we are glad that you found your room so comfortable. We look forward to seeing you again in the future. Kindest regards, Team Ibis Budget Amsterdam City South

Dear James, We appreciate you sharing your comments with us. We are glad you had a good stay with us and that our team member left a positive impression, even if her name slipped your mind. Our staff takes real pride in helping guests, and it is lovely to hear she stood out to you. However, we are sorry that some aspects of your stay did not meet your expectations. We regret that the in-room entertainment took longer than it should to resolve and that you had to follow up twice. We also note your feedback about the waste separation options in the room, and our team is always available to assist with such requests during your stay. Nonetheless, we are pleased that the technician who visited after your second call was prompt and sorted the issue efficiently. Our maintenance team works hard to fix problems quickly once they are alerted. We look forward to welcoming you back for another visit. Best wishes, Team Ibis Budget Amsterdam City South

Dear M., It is disheartening to learn that we fell short of your expectations. We are pleased that you found the hotel itself to be nice. However, we are sincerely sorry that several aspects of your stay fell short of your expectations. Your remarks about the limited in-room amenities and the breakfast offering have been taken into careful consideration. Our ibis budget concept is designed to provide essential comforts at an accessible rate, and we understand your frustration that certain items such as a kettle or telephone are not part of this setup. We also regret that the breakfast selection did not match what you had hoped for and that the housekeeping routine caused confusion. Cleanliness is a priority for us, and our team carries out daily service when the sign is placed on the door, so we are sorry this was not clearer. Finally, we are also sorry that you felt unrecognised as a Silver member and that no welcome drink was offered. Your loyalty matters to us, and we regret this oversight. We hope you will come and stay with us again. Best wishes, Team Ibis Budget Amsterdam City South

Dear Kathleen, We are grateful for the time you took to review your recent visit. We are delighted that you had an excellent stay with us and that our clean, comfortable rooms provided just what you needed. We also appreciate you noting how easy it was to reach the city by tram and metro, with Kronenburg station just steps from the hotel. However, we are sorry that our breakfast offering did not fully meet your expectations. Our continental and buffet selection is designed to be simple and convenient, and we have taken note of your wish for hot food options. Nonetheless, we are glad you found the transport links so handy for exploring Amsterdam with friends. We look forward to welcoming you back on a future trip. Best regards, Team Ibis Budget Amsterdam City South

Dear Jacob, Thank you for positively reviewing your visit. We are delighted that you found your stay comfortable and that our peaceful neighbourhood suited you so well. Our team is also glad you appreciated how easy it is to reach the museum quarter, with the tram and metro just steps from the hotel. We hope that you will stay with us again many more times in the future. Best wishes, Team Ibis Budget Amsterdam City South

Dear Emanuela, Thank you for taking the time to share your review. We are pleased that you found the room clean and that the mattress provided a comfortable rest. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the discomfort caused by the ventilation system and the temperature challenges you faced on that first evening. Our team aims to assist whenever such situations arise, and we apologise if the solutions offered fell short of what you needed. The limited space and storage can feel restrictive, especially when travelling as a family of three, and we understand how that impacted your comfort. We also acknowledge the shortcomings you encountered with the shower consistency and the missing room items, as well as the oversight in the bathroom cleanliness behind the door. Your comments about the toilet brush have been noted. Finally, we are glad to know you appreciated the hangers in the room, as well as the shared area with tables, chairs and the microwave for a chat or a game of cards. We look forward to welcoming you back. Best wishes, Team Ibis Budget Amsterdam City South

Dear Andre, Thank you for taking the time to share your thoughts with us. We are delighted that you had an amazing stay with us. That said, we are sorry you found the room a bit chilly. Our front desk team is always available to provide extra blankets on request, so please do not hesitate to ask during your next visit. We hope you were able to appreciate our convenient location, just a short walk from Metro station Kronenburg with direct connections to the city centre and Schiphol airport. It would be our pleasure to have you return in the future. Best wishes, Team Ibis Budget Amsterdam City South

Dear Jonathan, Thank you for sharing your thoughts on your recent visit. It is a pleasure to know that your booking was straightforward and that you found your room clean upon arrival. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our air conditioning system is centrally regulated, and we regret that a timely solution was not arranged for you. We also apologise that your follow-up communication went unanswered, as our team is normally quick to assist and this is not the standard of care we strive for. We hope that you will return in the future for a more enjoyable stay. Kind regards, Team Ibis Budget Amsterdam City South

Dear Katie, We are delighted that our location worked so well for your marathon trip and that our reception team sorted your extra pillows quickly. That said, we are sincerely sorry about the shortcoming in the bathroom. Our housekeeping team cleans every room daily and our front desk is always available to resolve any concerns on the spot. Nonetheless, we are glad you enjoyed a great overall stay with us. We hope to see you again on a future occasion. Kind regards, Team Ibis Budget Amsterdam City South

Dear Vishal, Thank you for your honest feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We have noted your comments about the assistance from our night team, the room climate, and the internet connection speed. Our reception team remains available around the clock to support you with any request. The whole team hopes to have the pleasure of seeing you again. Best wishes, Team Ibis Budget Amsterdam City South

Dear Sigrid, We are grateful for the time you took to review your recent visit. We are delighted that our reception team made a positive impression with their friendliness and helpfulness throughout your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your observations about the overall upkeep have been noted, and our housekeeping team follows a daily schedule with the aim of keeping every area fresh and welcoming. For any concern that arises during a stay, our front desk is always available to assist and put things right as quickly as possible. Nonetheless, your loyalty as a Silver ALL member and your continued trust in ibis Budget mean a great deal to us, and we are pleased that you have chosen to return next month. We all look forward to welcoming you back. Kind regards, Team Ibis Budget Amsterdam City South

Dear Catherine, Many thanks for sharing your review. We are delighted that you found your room comfortable and spotless, as our team takes pride in maintaining a high standard throughout the hotel. It means a lot to us that you felt well looked after by our staff, and we are glad their friendliness stood out during your stay. Our location near Kronenburg metro station makes it easy to reach Amsterdam centre or the airport, and we hope you were able to take full advantage of that connection. We all look forward to seeing you again in the future. Best regards, Team Ibis Budget Amsterdam City South