Pullman Phu Quoc Beach Resort
Customer review rating (ALL Rating) 4.6/5 631 reviews
ALLSAFE approved hotel
A beach resort with accommodation ranging from upscale twin rooms and spacious family suites.
Signature Pullman Bed and Japanese Washlet
Located on Bai Truong with private white sand beach of 170m.
24/7 facilities: The Lighthouse Bar, Pullman Fit and Connectivity Lounge.
A complete line-up of lifestyle facilities and activities for guests at any age.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Rooms at Pullman Phu Quoc Beach Resort, a beachfront hotel with accommodation ranging from upscale twin rooms and spacious family suites to secluded, standalone buildings with semi-private pools. This is the global nomad's base - a home away from home. Because when travelling the world, Pullman knows there's nothing better than an intuitive, in-touch room.
Group 6 Ban Quy Hamlet, Duong To Commune
0 PHU QUOC
PHU QUOC INTERNATIONAL AIRPORT At 10km / 6 miles - Shuttle free
Check-in from - Check out up to
The finest steakhouse in on Phu Quoc Island, Mad Cow Wine & Grill serves succulent meats and madly priced wines in a casual, comfortable rooftop setting.
Discover the extravagant buffets, exquisite à la carte menus and private dining room at Salt 'n' Pepper, our all-day dining restaurant named after the spice blend found on practically every kitchen and table in Phu Quoc.
Located under the night sky, Sea Stars is the resort's al fresco Vietnamese seafood grill. The interactive meal begins when you take your pick of the catches of the day - the chef then prepares it to your specification at the open kitchen.
100% genuine reviews from our guestsFind out more
Food is not good
Customer review rating 2.5/5
Minh T. Families - Confirmed reviews ALL
My family stayed at the resort for 2 nights, and we almost ate in the resort restaurant. But my wife had diarrhea and vomiting. And I was bloated. Because of this incident, we didn't dare to eat much in breakfast buffet next day. The food at the restaurant is not diverse, only a few European dishes and a few Asian dishes. Resort is quite far down town, I cannot find any food shop or restaurant around resort. And I have to eat in resort restaurant but.....
Dear Minh T. D., Thank you for bringing these concerns to our attention. We're sorry to hear about the unwanted issue you experienced. We put a large emphasis on following the HACCP Hygiene rules on our property and D. our best to train our teams about food safety and to D. the appropriate cooking methods. Moreover, we apply the same rules to our suppliers to ensure the quality of dishes. Lately guests experience food issues in and around the night market so we always suggest guests to be caution and carreful when selecting outside eateries and bars. Nevertheless, we have shared your feedback with our teams and will take immediate actions to avoid this issue in the future. Please accept our sincerest apology for bringing inconvenience to you and your wife. We hope to welcome you back to improve your experience. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
Customer review rating 4.0/5
Tien T. V. Solo - Confirmed reviews ALL
Everything is good in general. Except, bath room is with bad smell due to not well cleaning after previous tenant leaving.
Dear Tien V. T., Thank you for posting your review. We're sorry to hear that our room made you feel uncomfortable with the bathroom issue. Unfortunately, the quality of water supply on the island is not steady, and a lot of work are going on all over the island upgrading the water distribution affecting the water quality and water dust filtering. Nevertheless, we have shared your feedback with our team and instructed them to better check the room before welcoming guests. We sincerely apologize and we hope to make this right on your next stay at our resort. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
Missing the 5 star touch
Customer review rating 3.5/5
Dan Couples - Confirmed reviews ALL
The Pullman is a big hotel with lots of thought put into the various areas and into taking advantage of its large footprint. While a bit more family-oriented than we would have liked, we nevertheless had an enjoyable stay. The check-in process was handled with minimal hassle and the front desk were always helpful to our needs, and the staff at the Beach House were especially friendly. One feedback I would give is that those extra touches that give the 5 star experience were missing - there was quite often difficulty in communicating in English (which were not so common in other locations on the island) with the concierge and room service . Secondly, the room service not being available past 10pm was quite a shock (I feel it could have been pointed out more clearly at check in) and proved to be a real inconvenience after my boyfriend fell sick and we were unable to order the food we needed at the time we needed. The speed of housekeeping combined with my boyfriend's illness meant that we didn't get the room cleaned at all in our 2 night stay. I have stayed at the Pullman before (Sydney) and 5 star Sofitels in Berlin and Portugal, and the experience there is what prompted me to book the Pullman for that special 'gold member' experience. I hope as the post-Covid world continues to return that these oversights can be put right.
Dear Daniel H., Thank you for posting your detailed review. We're sorry that our service didn't meet your expectation. After a long time struggling with the travel embargo, we are finally able to expand our team and improve our professionalism again as a true 5-star resort and despite the fact that many candidates left the hospitality business. Additionally, at the moment, we are arranging for our staff foreign language courses to welcome many guests of other nationalities. Regarding the operation time of our room service, we do update it on in-room televisions information pages and we are working hard on recruitment to offer this service 24/7. The property was quite busy when children and families visited and enjoyed the holiday, which brought you inconvenience. Please rest assured that your comment has been shared with related teams and the security teams to improve in the future. For now, our standards allow us to set one table and one chair per room on the balcony. However, you can always request another chair. We sincerely apologize for the mentioned issues with your membership. Would you like to share more details about this with our Loyalty Champion - Mr. Duy via ha…? It is our hope to welcome you back to improve your experience. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
Customer review rating 4.0/5
K. H. J. Couples - Confirmed reviews ALL
Dear hyeong J. k., We very much appreciate your comments regarding your stay at the Pullman Phu Quoc Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It will be great if you can share your experience at Pullman Phu Quoc Beach Resort with other travelers on TripAdvisor at the following link: https://bit.ly/ReviewAtPullmanPhuQuoc Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
Customer review rating 4.5/5
L. Q. T. Couples - Confirmed reviews ALL
Your staff is excellent, caring and warmly welcome
Dear T. Quang L., We very much appreciate your comments regarding your stay at the Pullman Phu Quoc Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It will be great if you can share your experience at Pullman Phu Quoc Beach Resort with other travelers on TripAdvisor at the following link: https://bit.ly/ReviewAtPullmanPhuQuoc Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
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