Dear Dean A. K., It is our great pleasure to know that you chose to stay with us as an ALL Accor+ Explorer Gold member at Pullman Phu Quoc Beach Resort, and we truly appreciate you taking the time to share both the positive and areas where we could have done better. We are especially pleased to hear that our Duty Manager was able to make a positive difference to your stay. Your recognition of his exceptional service means a great deal, and we will certainly share your kind words with him and the team. At the same time, we sincerely apologize for the less positive moments you experienced, particularly with the airport shuttle arrangement, service delays, and the breakfast quality. Regarding the airport shuttle, our service operates on a fixed schedule to coordinate transfers efficiently for our guests. However, we understand that being advised to wait or arrange alternative transportation upon arrival was not the welcoming experience you expected, and we regret the inconvenience caused. Your comments regarding service attentiveness and breakfast have also been shared with the respective teams for further follow-up. We truly value your feedback and hope to have the opportunity to provide you with a smoother and more enjoyable experience on your next visit to Pullman Phu Quoc Beach Resort. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Sonia M. T., Thank you so much for returning to Pullman Phu Quoc Beach Resort and for sharing your lovely feedback. It’s wonderful to know that you enjoyed your room and had such a relaxing time by the beach and pool. We’re especially delighted that our breakfast buffet and restaurants were highlights of your stay. Your kind words about our service mean a great deal to the whole team. It was truly a pleasure to welcome you back, and we look forward to having you with us again for your next visit to Phu Quoc! Warm regards, Thanh Tu Guest Experience Officer

Dear Thi Y. N. T., Thank you so much for your wonderful review and for sharing such kind words about your stay with us. I’m truly happy to know that, despite the rain, you still had such an enjoyable and memorable experience at Pullman Phu Quoc Beach Resort. It was my pleasure to look after you during your stay, and your kind words about my care and support mean a lot to me personally. I’m so glad I could help make your holiday a little more comfortable and special. We’ll be very happy to welcome you back to Phu Quoc soon! Best regards, Thanh Tu Guest Experience Officer

Dear Jacquelene H., Thank you so much for your wonderful and detailed review! We’re delighted to hear that you had a fabulous holiday and enjoyed our resort, amenities, beautiful gardens, and food and beverage options. It’s especially lovely to hear that our team made such a positive impression throughout your stay. We’ll be sure to share your kind words with Richie at Mad Cow — we know she’ll be thrilled to receive your recognition. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another fantastic holiday! Best regards, Thanh Tu Guest Experience Officer

Dear Ines A. M., Thank you very much for sharing your experience with us. It is our great pleasure to know that your stay at Pullman Phu Quoc was exceptional in many ways, from the spacious and comfortable room to our incredible pool and generous breakfast selection. We also appreciate your feedback regarding the welcome drink as an ALL Accor Silver member. Our signature welcome drink is a freshly handcrafted hibiscus drink, inspired by local flavours and prepared with a refreshing taste to offer a warm and distinctive welcome to all our guests. That said, we have taken note of your preference for a beer and will certainly keep this in mind for your next visit. We truly appreciate your continued loyalty as an ALL member and hope to have the pleasure of welcoming you back to Pullman Phu Quoc for another enjoyable stay. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Sharad S., Thank you very much for sharing your lovely feedback. We’re delighted to know you had a great stay and enjoyed our well-maintained property and your room. We truly appreciate your kind recommendation and look forward to welcoming you back to Pullman Phu Quoc Beach Resort for another wonderful stay. Best regards, Thanh Tu Guest Experience Officer

Dear Kyuteak L., Thank you very much for sharing your thoughtful feedback with us. We are delighted to know that you enjoyed the beautiful views, delicious food, and warm hospitality from our team. At the same time, we truly appreciate you highlighting the areas where we can do better. Regarding the swimming pool, we are sorry to hear that the water appeared cloudy during your stay. During periods of heavy rain, water conditions can naturally be more challenging to maintain. Nevertheless, our Engineering team conducts regular water-quality checks, filtration and maintenance to ensure the pool remains properly managed. Your comments have been shared with the team for further review and attention. We also appreciate your feedback regarding the bathroom facilities and bidet positioning. We understand that comfort and ease of use can vary depending on our guests' height and individual needs, and your suggestion regarding a footstool is a helpful one. We have shared this feedback with the relevant team for consideration. Regarding our location, Pullman Phu Quoc is intentionally set in a peaceful beachfront area, away from the busier parts of the island, allowing guests to enjoy a more tranquil resort experience. We also appreciate your suggestion for a more frequent shuttle service. Our current shuttle schedule is arranged to provide access to key areas while balancing operational capacity and guest demand, and your suggestion for additional departures and greater flexibility has been noted for consideration as we continue to review our transportation services. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back to Pullman Phu Quoc for an even more comfortable and enjoyable experience. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Tirena D. M., Thank you so much for sharing your lovely review with us. We’re delighted to hear that you enjoyed our location, spacious rooms, comfortable air conditioning, and the wide selection of food across our dining outlets. It’s especially wonderful to know that our team took the time to get to know you and your preferences. That personal touch is something we truly value, and we’re glad it made you feel well looked after throughout your stay. Thank you once again for choosing Pullman Phu Quoc Beach Resort and your trust in Accor. We look forward to welcoming you all again soon to create another memorable family holiday together. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Maree B. R., Thank you very much for your wonderful feedback. We’re delighted to know that you had a memorable holiday at Pullman Phu Quoc Beach Resort and enjoyed our well-appointed rooms, immaculate resort, exceptional service, and dining experience. Your kind words are a great encouragement to our team. We look forward to welcoming you back for another wonderful stay! Best regards, Thanh Tu Guest Experience Officer

Dear Kristi M. N., Thank you so much for taking the time to share such a heartfelt and detailed review. We’re truly touched to know that you and your mother felt so well cared for throughout your stay It is especially wonderful to hear how Binh recognized your needs and offered support from the moment you arrived. Your kind recognition will mean a great deal to Binh, and we will be very happy to share your compliments with him. We’re also delighted that you appreciated the beauty and cleanliness of our resort. Our team puts great care into maintaining the property and creating a comfortable experience for our guests, so knowing that these efforts were noticed and appreciated truly means a lot to us. Thank you once again for your generous recommendation and for choosing to share your experience with us. We would be delighted to welcome you and your mother back to Pullman Phu Quoc Beach Resort for another wonderful stay. Best regards, Thanh Tu Guest Experience Officer

Dear Kelepi H. K., Thank you very much for sharing your wonderful feedback. We’re delighted to hear that you had a very pleasant stay and enjoyed the warm, friendly, and helpful service from our team. At the same time, we sincerely apologize for the inconvenience caused by having to call repeatedly for additional toilet paper. We appreciate you bringing this to our attention and will take note of it with our team to ensure a more seamless experience for our guests. Thank you once again for your kind feedback. We would be delighted to welcome you back to Pullman Phu Quoc Beach Resort for another enjoyable stay. Best regards, Thanh Tu Guest Experience Officer

Dear Mrs. K., Reading your beautiful words truly touched our hearts. After five stays, we feel incredibly grateful that Pullman Phu Quoc has become more than just a place you visit, but a place you can genuinely call home away from home. We often say that the most memorable part of a hotel is not the building, but the people who make you feel cared for, and your review reminds our entire team why those little moments matter so much. More importantly, thank you for always treating our team with such warmth, kindness, and genuine affection. You have no idea how much we treasure that in return. Five visits already, and yet it still feels like our story together is only beginning. We cannot wait to welcome you, Hannah and Angela back home for your next adventure. Until then, please know that your Pullman family will be here, waiting for you. With all our love and gratitude, Duong Nguyen Executive Operations, Guest Experience Manager

Dear Mark W. S., Thank you very much for sharing such a wonderful review following your three-day stay with us. We are delighted to hear that you enjoyed your beautiful room, our resort amenities, and especially the breakfast experiences. It is fantastic to know that Mad Cow was the standout for you. Your kind words will certainly be shared with our culinary and resort teams. We are also grateful for your compliments regarding our friendly and helpful colleagues. Creating memorable and enjoyable experiences for our guests is what we strive for every day. Most importantly, thank you for your continued loyalty to Accor. It is a true pleasure to welcome and look after our loyal guests, and we sincerely appreciate your trust and support. We are sorry you did not have the opportunity to discover everything the island has to offer during this visit, but we look forward to welcoming you back again soon so you can explore more and create even more wonderful memories with us. Warmest regards, Thanh Tu Guest Experience Officer

Dear Nitin S., Thank you very much for sharing your kind feedback! We’re delighted to hear that you had a great experience with us, even though your schedule didn’t allow you to fully enjoy and relax at the resort this time. We’re especially happy to know that you’re planning to return and spend more time enjoying our facilities and relaxing with us. We look forward to welcoming you back for a longer and more relaxing stay next time! Best regards, Thanh Tu Guest Experience Officer

Dear Chintan R. S., Thank you for choosing Pullman Phu Quoc for your family getaway and for sharing your feedback with us. We are pleased to know that you had a pleasant stay overall, and we truly appreciate your continued loyalty as an ALL Accor Platinum member. At the same time, we are sorry that the lounge experience did not meet your expectations. Allow us to kindly clarify that our lounge is designed as a Connectivity Lounge, offering priority assistance, a more private space for relaxation, and a dedicated daily Connectivity Hour where guests can unwind, connect and enjoy complimentary refreshments while taking in the sunset views. Its concept and offerings therefore differ from a traditional Executive Lounge with all-day food and beverage service. Nevertheless, we fully understand your expectations as a frequent Accor guest, and we regret that the available refreshments and service during your visit left you disappointed. Your feedback has been shared with our team, and we will reinforce our internal training and communication to ensure our associates are better prepared to deliver seamless service and provide a more attentive experience. We sincerely appreciate your feedback and, most importantly, your continued trust in Accor. We hope to have the pleasure of welcoming you and your family back Pullman Phu Quoc and providing an experience more worthy of your Platinum status. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Lorena M., Thank you so much for your lovely review. We’re delighted to hear that you had such an amazing stay with us and, especially, that our team’s friendliness and helpfulness made your experience even more enjoyable. Your kind words mean a great deal to the whole team, and we’ll be very happy to welcome you back to Pullman Phu Quoc Beach Resort for another wonderful stay. Warm regards, Thanh Tu Guest Experience Officer

Dear Chalermchai P., Thank you so much for your wonderful feedback and for choosing to spend your family holiday with us. We’re delighted to hear that you enjoyed our rooms and facilities. It means a lot to know that your stay with us was one of the highlights of your family trips. We also truly appreciate your feedback regarding smoking at the pool bar. We will share this with the relevant team for further review and improvement. Thank you once again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you and your family back to Pullman Phu Quoc Beach Resort for another memorable stay! Best regard, Thanh Tu Guest Experience Officer

Dear Xuan M. N., Thank you very much for your kind feedback. We’re delighted to know that you appreciated our care and hospitality during your stay. We truly value your continued loyalty to Accor and are committed to continuously improving and enhancing our services to provide an even better experience. We look forward to welcoming you back to Pullman Phu Quoc Beach Resort. Best regards, Thanh Tu Guest Experience Officer

Dear Yijun C. L., Thank you very much for sharing your feedback. We’re delighted to hear that you enjoyed our facilities and child-friendly activities, and that they kept your little one happily entertained during your stay. We’re glad you had a pleasant time enjoying the resort. We look forward to welcoming you and your family back to Pullman Phu Quoc Beach Resort. Best regards, Thanh Tu Guest Experience Officer