Pullman Phu Quoc Beach Resort 5 stars

Dear Saloni G., Thank you for sharing your positive experience with us. We are delighted to hear that you had an exceptional and relaxing stay and that you appreciated the attentive service from our team, contributed to the positive experience throughout your visit. We also appreciate your feedback regarding breakfast. While we are pleased to know that your overall stay was enjoyable, we regret that the breakfast experience did not fully meet your expectations. Your rating has been shared with our culinary and restaurant teams for review as we continuously look for ways to enhance the dining experience for our guests. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay at Pullman Phu Quoc Beach Resort. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Long P. D., We feel honored to learn that your experience as an AALL Accor+ Platinum Explorer member at Pullman P. Quoc surpassed expectations across all areas, especially our convenient location to tourist destinations. It is also wonderful to know that our team friendliness and attentive service helped make your experience even more enjoyable. Your kind words are truly appreciated and will be shared with our team. Thank you once again Pullman P. Quoc and taking the time to share your feedback. We hope to have the pleasure of welcoming you back for another relaxing and memorable stay in the near future. Best regards, Kim Nguyen Guest Experience Supervisor

Dear Mr. Harish V. P., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate you choosing Pullman Phu Quoc Beach Resort for your family holiday and for sharing your observations regarding your stay. Please accept our apologies if our response did not meet the level of attentiveness you rightfully expected. It was certainly not our intention to leave the impression that your comments had not been heard or valued. Feedback from our guests, whether positive or constructive, is important to us, and we appreciate the opportunity to review and respond to the observations you have shared. Regarding breakfast, we are sorry to learn that the selection did not fully match your family's preferences. While our breakfast buffet features a variety of international and Asian options, including a dedicated Indian selection that rotates daily, individual tastes and expectations naturally vary. Our culinary team also remains available to assist with specific dietary preferences or special requests whenever possible. We apologize if this was not communicated to you clearly during your stay and we were not be able to assist your family promptly. We also appreciate your comments regarding our shuttle service. The current schedule is designed to provide guests with convenient access to key attractions around the island while balancing operational capacity and demand. Nevertheless, your suggestion for additional departures and greater flexibility has been noted and will be taken into consideration as we continue to review our transportation offerings. With regard to your airport transfer, we understand the circumstances must have been disappointed, particularly when travelling with a young child, your comments regarding communication and coordination have been shared with the relevant team for review and for better assistance for your stay in the future. As this trip marked your daughter's first visit to Phu Quoc, our team arranged a welcome amenity featuring our signature Mango Sago, one of Pullman Phu Quoc's most popular and well-loved desserts. While we were pleased to extend this gesture of hospitality, we acknowledge that it may not have aligned with your expectations for the occasion. The amenities and personalised touches we provide are intended to enhance our guests' experience and create a warm sense of welcome. Although expectations may differ from guest to guest, please be assured that our team genuinely cared about making your family's stay enjoyable and memorable. It is never our intention for any guest to leave feeling undervalued or uncared for. Most importantly, we regret learning that your family's experience did not leave the lasting impression you had hoped for. We deeply value the trust guests place in us when choosing our resort for meaningful family moments, and we sincerely appreciate the opportunity to understand your perspective through your feedback. Should you have further concerns, please do not hesitate to contact me directly as I will be more than pleased to assist you. Best regards, Duong Nguyen Executive Operations - Guest Experience Manager

Dear Mr. Vo N. L., Thank you so much for your wonderful review and for choosing Pullman Phu Quoc Beach Resort for your vacation. We are truly delighted to hear that you had such a memorable stay with your family. It was truly our pleasure to have the opportunity to share the special occasion with you. Creating genuine and caring experiences for our guests is what we strive for every day, so your kind words mean a great deal to us. Thank you as well for taking the time to recognize our team. We will be sure to share your compliments with them. I am certain they will be thrilled to know that their efforts helped make your holiday both meaningful and memorable. Thank you once again for your support. We cannot wait to welcome you back for another wonderful stay in Phu Quoc. Warm regards, Duong Nguyen Executive Operations - Guest Experience Manager