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Novotel Phu Quoc Resort Hotel 5 stars

Customer review rating 4.4/5 5,999 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Phu Quoc Resort
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+ 27 Services
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Hotel extras

  • "Located on Truong Beach, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

  • Pamper kids with fun activities and meals with MyKids

  • "Free flow beverage experience with MyGlass package "

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Private beach
  • Bicycles rental
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200
phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Our accommodation(s)

Superior Room, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Double Ocean View

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

Superior Room, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Twin Ocean View

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

Family Room

  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Views: Pool side, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe Twin, 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

TROPICANA RESTAURANT

Type of cuisine: Regional

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE

Type of cuisine: International

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN BAR

Non contractual photo

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,999 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,314 reviews

very nice receptionists, beautiful resort, very good room facilities, nice service overall

Customer review rating 4.4/5

Tam H. Families - 14/10/2020 Confirmed reviews ALL

My family and I had a good experience at Novotel Phu Quoc, despite of such a bad weather (raining all day). The hotel has very good receptionists. The staff at restaurant should be more well trained at serving customers in queuing order. Please do not give foreign customers a prioritized treatment than local ones. Thank you.

Dear Quyen Thanh Tam H., We look forward to your words of praise. We are happy to pass on your positive appreciation to and to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service. We will strive to improve our service based on your feedback about restaurant.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to see you again soon. Sincerely, Tram Nguyen (Ms.) Guest Relations Manager Novotel Phu Quoc Resort

Comfortable and quiet stay in the nature

Customer review rating 4.4/5

Hyung-tae K. Friends - 13/10/2020 Confirmed reviews ALL

I highly recommend the hotel when you want to stay within a quiet and calm environment in Phu Quoc. I stayed in a bungalow nearby the beach surrounded by a beautiful garden and ponds with lotus flowers. When I walk around the garden during the night, I can breath in fresh air and listen to the sound of nature. All staff at the hotel was very responsive and kind (although sometimes communication in English was not perfectly smooth). In particular, I would like to highlight Lisa, Vu, and Jack Pham for their positive hospitality. It was a bit pity that some of the restaurants and bars were closed, and the Spa was under the limited operation due to the COVID-19 pandemic situation.

Dear Hyung-Tae K., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments about water issue, Spa operation time and our English communication with our team and all efforts are concentrated in preventing future occurrences. I will share your comments with our team especially to Ms. Lisa, Vu and Mr. Jack Pham. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you again. Sincerely, Tram Nguyen (Ms.) Guest Relations Manager Novotel Phu Quoc Resort

good stay

Customer review rating 4.4/5

Khanh L. Families - 13/10/2020 Confirmed reviews ALL

i would give all 10 for the friendliness and professional services from the staffs here. The room is relative small comparing to the resort standard

Dear Khanh Huy l., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tram Nguyen (Ms.) Guest Relations Manager Novotel Phu Quoc Resort

Good service

Customer review rating 4.4/5

Khoa, Đ. T. Couples - 12/10/2020 Confirmed reviews ALL

Perfect place with good service. Especially, I would love send to Mrs. Oanh a big thank when help us so much through all days in Phu Quoc.

Dear Toan Khoa D., Thank you for giving us such a wonderful review. Your kind words to our Heartists is very much appreciated and please rest assured they will be informed for their excellent work. We appreciate you sharing your concerns about wifi speed, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for taking the time to share your feedback. We hope to welcome you back to our resort very soon! Sincerely, Tram Nguyen (Ms.) Guest Relations Manager Novotel Phu Quoc Resort

Good experienced Stay, Welcome staffs

Customer review rating 4.4/5

Son T. H. Business - 10/10/2020 Confirmed reviews ALL

Good experienced as usual with Accor, very friendly staffs.

Dear Son Thanh H., We are very grateful for your comments and we are always very pleased to receive positive feedback. I will definitely let our Heartists know about your compliments. I am sure that such reviews will serve as a good motivation for all staff. Thanks again for your feedback and we hope that your next visit will be as enjoyable as this one. Sincerely, Tram Nguyen (Ms.) Guest Relations Manager Novotel Phu Quoc Resort

Nhân viên

Customer review rating 4.4/5

Lee Couples - 09/10/2020 Confirmed reviews ALL

I and My honey has been one honey moon in Novotel Phu Quoc Resort. So great in there!, the staff is nice, I never regret paying for "Goi ca trich" food I never regret paying for this "Goi ca trich" cause it is flavourful. Special thanks for Miss Tram Gro manager to support me checkin & checkout, Thanks Mr. Luan reception nightshif . One day, we will back! LOVELY RESORT!!!

Dear Vinh Lam L., Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon Sincerely, Tram Nguyen (Ms.) Guest Relations Manager Novotel Phu Quoc Resort

well located, good stay :D

Customer review rating 4.4/5

L. H. A. Families - 06/10/2020 Confirmed reviews ALL

the only problem is the breakfast did not satisfy me, in my opinion the breakfast was not good enough for me

Dear Hoang A. L., Xin Chào! Thank you very much for your valuable feedback regarding your stay at Novotel Phu Quoc Resort. We will make every effort to further improve our services based on your feedback. We are looking forward to seeing you and your family again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay!

Customer review rating 4.4/5

Anonymous Families - 28/09/2020 Confirmed reviews ALL

I was in vacance in Phu Quoc for my mom's birthday and there was a the typhoon at that time but staying in Novotel was

Dear Dieu Linh B., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you and family back. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Beautiful resort, and wonderful staffs

Customer review rating 4.4/5

D. K. H. Solo - 22/09/2020 Confirmed reviews ALL

Very friendly staffs, and the whole place is so beautiful. Even when there are many things are closed due to Covid19, but it is still overall great experience.

Dear H. Khac D., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duc Phan (Mr.) Front Office Manager
Customer review rating 4.4/5

T. P. Families - 19/09/2020 Confirmed reviews ALL

Everything was good . However the staff gave me the wrong breakfast (4 times) and the driver refused the shutle bus from the beach to hotel ( i needed the car because it was raining at that day and i have 2 babies).

Dear Thi My P. T., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience about breakfast and buggy service did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tram Nguyen (Ms.) Guest Relation Manager Novotel Phu Quoc Resort

Good environment for relaxing

Customer review rating 4.4/5

Khoa Families - 15/09/2020 Confirmed reviews ALL

I like the view from my room. Going this time is quite and private. For Food Exchange restaurant, it'd better if there is more vegetarian food.

Dear V. Dang Khoa, Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. Thank you for your valuable comments and suggestions regarding your stay at the Novotel Phu Quoc Resort. We will strive to improve our service based on the opinions and impressions we receive. All the staff are looking forward to welcoming you back soon. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

good stay but still need to improve in quality of service

Customer review rating 4.4/5

Tri D. M. Friends - 09/09/2020 Confirmed reviews ALL

Great view, great facilities, great foods. cleaning service needs to be improved: - should be done no later than 11am. This time I must waited until 2pm and made a call to hot line for getting the cleaning services for my villa.

Dear M. Tri D., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. We are very sorry to hear that your experience about cleaning service was not good during your stay. We would like to inform that our cleaning time from 08:00am to 04:00pm. In case, customers need to make up room or villa, please dial number 0 or hang out make up room sign in front of main door, our housekeeping team will priority to clean that room. I D. apologize as you did not receive full hotel's information. Once again, thank you for your feedback. We look forward to welcome you back. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Nice place

Customer review rating 4.4/5

Trang P. Couples - 08/09/2020 Confirmed reviews ALL

good services, sunset in the beach is so amazing.

Dear N. Le P. Trang, Xin Chào! Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.4/5

Ngô T. H. Y. Families - 08/09/2020 Confirmed reviews ALL

Nice villa in nice place, good breakfasts. However a little far away from beach. A little dust on the bathroom doors.

Dear N. Thi Hai Yen, Thank you for taking the time to share your feedback It is always a pleasure to receive positive feedback. Besides, we are very sorry to hear that your experience about bathroom doors. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Perfect location, wonderful for a relaxed holiday as well as doing work in an informal atmosphere.

Customer review rating 4.4/5

Vahram K. Families - 07/09/2020 Confirmed reviews ALL

Our family had simply a wonderful time and we enjoyed ourselves immensely. The hotel, its amenities and the staff were utstanding.

Dear HE. Vahram, Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. This is our honour when welcoming you and your family to Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Mr. Bauer and Ms. Tram. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good and safe stay

Customer review rating 4.4/5

Pham T. N. Families - 07/09/2020 Confirmed reviews ALL

We had a good and safe holiday. I appreciate the behavior and attitude of all your staff. They are very nice, friendly, and responsible. The rooms are so clean and comfortable. We enjoyed the Oceanview so much. There is only one thing we would like to propose to upgrade is the menu of the restaurant. It is better if we have more choices for breakfast and dinner. But, we understand that you are trying your best in this COVID-19 pandemic. We hope to have another chance to come back Novotel and will have more amazing experiences with you.

Dear Pham Thi N., Xin Chào! Thank you so much for your review. We are delighted to learn that you had a joyful experience with us. We really appreciated for your understanding our current situation. Your kind words and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Nice swimming pool with good stay

Customer review rating 4.4/5

T. V. T. Families - 05/09/2020 Confirmed reviews ALL

This is the first time my family travel to Phu Quoc island and stay in Novotel Phu Quoc Resort. I am feeling this a good time and will return if have chance. The hotel have a good service including room, pick-up/drop off, breakfast,..... ...

Dear T. Van T., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Novotel is overrated as 5 stars service

Customer review rating 4.4/5

Phuong D. Friends - 03/09/2020 Confirmed reviews ALL

There are only 2 things that I like about Novotel: Staff attitude & Swimming pool. Improving points: Food: Buffet breakfast was terrible (maybe because it's covid time, so, quantity of food is reduced). In fact, we had to use the SAME menu in 2 days which was all basic food, nothing new, nothing special. Additional Service: we wants to set up BBQ party outside the villa. The cost for hiring Oven that I was announced through phone is ~ 650,000 VND, however, when I arrived to the resort & check directly, it increased to 780,000 VND. Not very big amount but it did unprofessionally.

Dear Ngoc Anh Phuong D., Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

enjoyed the villa and hotel staff

Customer review rating 4.4/5

Edward G. Families - 18/08/2020 Confirmed reviews ALL

We booked our reservation thru Agoda for a family of 4 adults and 1 child. We also confirmed with Novotel the 3 bedroom villa will accommodate 4 adults and 1 child. When we arrived we were told we would need to pay 400,000vnd extra per person for the 2 additional adults even though your villa description said free breakfast. There is no reason for us to book a 3 bedroom villa for 2 adults and pay 3 times more including the extra meals then a single hotel room

Dear Mr. Edward G., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. For the extra fee for 2 adults, we would like to explain that your original booking via AGODA is only for 2 adults. The villa is confirmed including breakfast, it means breakfast is based on the number of adults on your booking. Upon check in, there are 2 more adults and 1 child. Based on the hotel policy, we have to charge extra fee for 2 more adults and complimentary breakfast for your children. Thank you for your understanding and we are looking forward to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

well loated

Customer review rating 4.4/5

Lan A. Families - 14/08/2020 Confirmed reviews ALL

good view, good swinming pool, good breakfast, clean room

Dear D. Thi Lan A., Xin Chào! Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon Sincerely, Lisa D. (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

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