Novotel Phu Quoc Resort Hotel 5 stars

(+)good place for relaxing time with my family . late check out . good preparation while request check-in online friendly staff (-) maybe affected by Corona lead to lack of staff , service in hotel bit slow ( sea transportation , cleaning not ontime , entertainment reduce 60-70% and close sea-pub too early even weekeend) .

Dedicated and professional staff, always listening to customers. Buffer Breakfast is very diverse. The exterior and facility are amazing plus the private beach is fresh . I booked some tours right at front desk and It's much cheaper than other applications , agencies. there is a bus station in front of Novotel where convenient for picking up the bus of Vinwonder , Oversea Cable , ..

I returned to the hotel for the 3rd time in as many months and the standard of rooms, facilities and service has been consistent throughout. Staff are always friendly and welcoming, doing everything they can to enhance your stay - this time around they were able to facilitate both early checkin and late check out! The location is great for a weekend trip, very close to the airport, private beach and a few nice restaurants across the street if you get bored of the hotel restaurants.

I stayed at Novotel Phu Quoc with my family for 2 nights in 2 Superior Room - Garden View. Hotel staff were all welcoming, helpful and professional. Room services were set up as required and met our expectations. Dishes at Food Exchange were great, including both local and western food. My parents really loved “banh mi ngu coc” and “goi ca trich” carefully served by the restaurant. Airport pickup service was punctual and communication was clear. Overall, I had nothing to complain about and will recommend Novotel Phu Quoc to my friends.

Room was huge with stunning view. Thank you everyone of the team to take a good care of us! From Bastien and T.

Get a bit trouble with wifi The wall socket is not good.

New Facility And Equipment Well and clear Communication to Check with customer before the check in date, especially when COVID 19 raising around vietnam Nice place to stay, relaxing, Private beach, pool clean, Pick up at the airport and revert is one of additional service make us comfortable when stay here Good breakfast Qualified 5star

Im working in Phu Quoc, my day off i decide to go Novotel to take a rest 1 day. Very beautiful place, feel really relaxing with the view, swimming pool, the beach there. Staffs are very friendly and helpful. I also enjoy the breakfast there with many choices. I think i get many benefit with a membership card ACCOR PLUS, discount 50% in the restaurants, its a lot because the price there is reasonable then i can get more discount. They also do a favor to upgrade my room, very happy. We come back there soon.

Very frinedly staff, excellent Service. we enjoyed our stay so much. I would like to say Special thanks to guest relation Manager Mrs. Hoa - she provided excellent Service, helped us with excursions, Transport and otther Things!

Our first week at the hotel when there wasn't that much people was very good. When the hotel was fully booked, the restaurant by the sea could not handle the orders, at the breakfast there was a chaos and the sun beds ran out. The hotel allowed people to reserve sun beds from 6am without using them for several hours. As a result, when you got down at 9am, all chairs were reserved. This created a lot of irritation for the guests. The staff at the hotel can speak very little English. But they are friendly! Summering: a very good hotel when it's not full :-)

staff are extremely considerate and thougtful. got a free upgrade for my room as I informed them that my wife and I were traveling with our 2 years old daughter. we enjoy the pool very much and we look forward returning to Novotel Phu Quoc!

Nice hotel, friendly staff. I came here with my friend. This hotel could see a beautiful sunset. Reception very helpful, you can get some advise from concierge for visit place in Phu Quoc. I very enjoyed.

Nice and beautiful resort for couples and family. My boyfriend and I had a wonderful trip at Phu Quoc, my birthday was on Nov 1st, the staff gave me a small birthday cake at 31st Oct. That's fine! Small problem when call ''0'' for service but my room phone was not working.

The pools are great and the beach is lovely. The staff try hard, although every so often something odd might happen - e.g. refusal to give a receipt for a service. Breakfast is good, but gets repetitive, with not many option changes. Food and drink is overpriced, but it always is in hotels

Have been to Phu Quoc Island for the fifth times . Had stayed in other 5-Star hotels and the second times in Novotel Phu Quoc Resort. I like the layout of the resort including the views from my room and the sea. The services provided by this hotel is excellent.