Novotel Phu Quoc Resort Hotel 5 stars

Customer review rating 4.4/5 6,273 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Phu Quoc Resort
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+ 27 Services
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Hotel extras

  • "Located on Truong Beach, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

  • Pamper kids with fun activities and meals with MyKids

  • "Free flow beverage experience with MyGlass package "

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Private beach
  • Bicycles rental
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200
phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Our accommodation(s)

Superior Room, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Double Ocean View

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft

Superior Room, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Twin Ocean View

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft

Family Room

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe Twin, 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

TROPICANA RESTAURANT

Type of cuisine: Regional

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE

Type of cuisine: International

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN BAR

Non contractual photo

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,273 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,356 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Perfect short breaks holidays

TripAdvisor rating 4.0/5

Phuhoanglinh 19/01/2021 TripAdvisor review

Im working in Phu Quoc, my day off i decide to go Novotel to take a rest 1 day. Very beautiful place, feel really relaxing with the view, swimming pool, the beach there. Staffs are very friendly and helpful. I also enjoy the breakfast there with many choices. I think i get many benefit with a membership card ACCOR PLUS, discount 50% in the restaurants, its a lot because the price there is reasonable then i can get more discount. They also do a favor to upgrade my room, very happy. We come back there soon.

nice beach, lovely resort, exellent staffs

Customer review rating 4.4/5

L. H. T. Families - 15/01/2021 Confirmed reviews ALL

We had a pleasant stay although some part of the resort are closed due to covid19. The staffs are very friendly and supper supportive us in all cases. The breakfast is delicious. we stayed at the 3br villa with private pool and it is amazing nice even abit far from.the beach. We are all happy. Thank you all

Dear Huyen t. L., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

well located, good service

Customer review rating 4.4/5

Anonymous Families - 10/01/2021 Confirmed reviews ALL

we had good time in novotel, all things were good

Dear Ms. Nguyen, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. Besides, we would like to inform that the check-in for villa is 15:00. If the villa is available before check-in time, we will give guest immediately. Thank you for your understanding and we do apology for the inconvenience you encountered at check in. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.4/5

N. T. D. Families - 07/01/2021 Confirmed reviews ALL

Excited to see the beach from my room

Dear N. Tan D., Xin Chào! Thank you for taking the time to share your feedback. We hope to welcome you back to our resort very soon! Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Great stay

Customer review rating 4.4/5

Son-tung V. Families - 07/01/2021 Confirmed reviews ALL

The villa is great for family travel. Spacious and well designed.

Dear Son Tung V., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Perfect for our Three Day Getaway

Customer review rating 4.4/5

Tim W. Families - 07/01/2021 Confirmed reviews ALL

The hotel is perfectly situated for what we wanted. Only 15 minutes from the airport, right on beautiful Long Beach, and in walking distance of a mini-market and some food and drink places, including Home Pizza, which I highly recommend! The hotel offers a free pick-up from the airport, and check-in was fast, friendly and smooth. We travelled with our grown-up daughter and were delighted to be given adjoining rooms with gorgeous ocean views from our comfortable balconies. The rooms are well-appointed and very clean. We enjoyed leisurely buffet breakfasts. The Food Exchange offers the usual Asian and Western choices with egg and noodle stations, decent coffee and delicious pastries. We ate from the snack menu in the bar and from the lunch menu in The Food Exchange and the food was good in both. The staff were all friendly and efficient, though the bar seemed slightly short-staffed, especially when a huge group arrived one evening and all ordered different cocktails. The bar tender, however, worked their socks off to make sure that we were all taken care of. The gardens and pool areas are beautifully tended, and the beach was immaculate. We'll stay again next time we're in Phu Quoc!

Dear Timothy John Philip W., Xin Chào! Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Loved the private Villa!

Customer review rating 4.4/5

T G. Families - 06/01/2021 Confirmed reviews ALL

Had a wonderful Xmas holiday on Phu Quoc staying at Novotel in one of the private Villas. The property is well-appointed. The short walk across the road to the main hotel is not really an issue, and the buggy pick-up service was well appreciated on those days we didn't want to walk. The staff are very helpful and courteous. I would have scored this property 10 out of 10, but unfortunately the Food & Beverage is average (but that unfortunately seems to be a Phu Quoc problem... we stayed in other properties on this trip, and it was the same all over the Island). An educated guess would be that 'Asian' families have different food & beverage expectations to 'Western' families.

Dear Terry Shane G., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback, I had noted the mention short comings during your stay. Please do accept our sincere apologies for the inconvenience you encountered at the egg station. I will share your comments with our team and all efforts are concentrated in preventing future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experiences, we hope your next visit will be more pleasant than the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Accommodating

Customer review rating 4.4/5

Marie P. Solo - 03/01/2021 Confirmed reviews ALL

The staff at the Novotel were excellent. They were so welcoming and accommodating, particularly with my bike in tow. I would not hesitate to stay there again.

Dear Marie Ann P., Xin Chào! We look forward to your words of praise. We are happy to pass on your positive appreciation to and to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service. We hope to see you again soon. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.4/5

Nguyên H. D. Families - 02/01/2021 Confirmed reviews ALL

Very clean and comfortable family room. The service is quite well and the staff is well trained and friendly.

Dear D. Hung N., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Your service is very excellent.

Customer review rating 4.4/5

Thuy L. Families - 01/01/2021 Confirmed reviews ALL

My family had a comfortable and extremely convenient place to rest at Novotel Phu Quoc. The breakfast and sauna service are great. Staff at all service are also very good. We are very pleased and willing to spend the next vacations on staying at Novotel as well as Accor system.

Dear Thuy L., Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay with nice service

Customer review rating 4.4/5

Louis N. Couples - 29/12/2020 Confirmed reviews ALL

Clean room & nice welcome. But limited some services

Dear Mr. N., Xin Chào! Thank you for taking the time to share your feedback. As the current situation (Covid), some services are limited and it cause inconvenience during your stay. We are very sorry about that. We hope to welcome you back to our resort very soon! Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Pleasant stay , Helpful and courteous staff , Nice Beach

Customer review rating 4.4/5

A G. Couples - 28/12/2020 Confirmed reviews ALL

Staff stands out amongst all - always helpful and courteous . The hotel is well located on the beach . The property taken care of well . Perhaps experience on Food could be more versatile

Dear Arup Kumar G., Xin Chào! It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our Heartist. Besides, we are very sorry to hear that your check-in and food experience was not good. We will strive to improve our service based on the opinions and impressions we receive. Please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for the sharing your feedback and we are looking forward to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Perfect Villa

Customer review rating 4.4/5

Jarryd Friends - 28/12/2020 Confirmed reviews ALL

Perfect Experience. Amazing staff - friendly and helpful. Flawless services and everything was in wonderful. The villa was truly a great experience and can't wait to go once more. The only downside was that due to current circumstances, not all services and facilities were available. This however didn't impact on the overall experience.

Dear Jarryd M., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I had noted the mention short comings during your stay, I apologize as it was a true exception to our normal practices. I am sure that this feedback will serve as an encouragement to all of our staff, especially to Mr. Tai. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

NICE HOTEL

Customer review rating 4.4/5

P. N. L. Couples - 28/12/2020 Confirmed reviews ALL

As we stayed five nights, we were treated to a beautiful sea view room on the 5th floor. The best of these rooms is the size of the balconies which allowed you to enjoy the view. The staff are very helpful, smiling and very professional. The gardens are very well maintained and the access to the beach is easy. On this side of the island, the sea is very calm and we can fully enjoy the nautical activities.

Dear L. Nhu P., Xin Chào! Thank you for giving us such a wonderful review. Your kind words to our Heartists is very much appreciated and please rest assured they will be informed for their excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve. Thank you for your loyalty and we look forward to welcome you back. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Staff are dedicated to making your stay amazing

Customer review rating 4.4/5

Felicity B. Families - 28/12/2020 Confirmed reviews ALL

Well before I arrived at the property I experienced the highest levels of customer service with Tram's assistance to take delivery of my son's Christmas presents and then offer to wrap them. The wrapping was done beautifully! Lisa (Oanh) then endeavoured to ensure that all my needs were catered for including sourcing some ointments and Hieu helped me refill the rental bike with petrol. All in all, this is a great property with sensational staff dedicated to making your stay amazing. The GM was nowhere to be seen during my visit but his staff are truly commendable.

Dear Ms. B., Xin Chào! Thank you so much for writing such an excellent review. We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated. I will share your comment to Tram and Hieu. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Incredible value

Customer review rating 4.4/5

Brady R. Families - 28/12/2020 Confirmed reviews ALL

Fantastic service, beautiful grounds, quality amenities, all for a very reasonable price!

Dear Brady Scott R., Xin Chào! It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Nha and Quoc. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

enjoyable

Customer review rating 4.4/5

Mark Friends - 28/12/2020 Confirmed reviews ALL

We enjoyed the stay - it was unfortunate that we stayed during Covid (December 2020) and therefore not all the hotel facilities were open - the negatives -only 1 restaurant to have breakfast lunch and dinner closed 10pm -beach bar/pool did not serve food - closed 10pm -everything closed (even room service) at 10pm -airport welcome was NOT up to any standard - grumpy girl at the desk outside upside the location was good luckily the weather was good rooms are clean and comfortable price reasonable

Dear Mr. R., Xin Chào! We are very sorry to hear that your first experience to our airport rep was not good. We have shared your feedback with our concerned area to ensure that this problems do not occur in future. Besides, the limited operations affected to your vacation as well. Please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for the sharing your feedback and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Well located

Customer review rating 4.4/5

Ngọc Families - 27/12/2020 Confirmed reviews ALL

I was really impressed with deluxe room overlooking the peaceful garden. Regretfully i didn't have much time so i could only stay one night in Novotel.

Dear Minh Ngoc D., Xin Chào! Thank you for taking the time to share your feedback. We hope to welcome you back to our resort very soon and next time you could have more time to enjoy in Novotel. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay!!

Customer review rating 4.4/5

Anonymous Families - 26/12/2020 Confirmed reviews ALL

I and my family has a very good stay with novotel Phu Quoc Resort!! Last day, our flight back to Hanoi has been delay for couple of hours and we has talked with the reception about that. So we could check out late for more 4 hours without fee. Thank you Novotel about that !!!

Dear Nguyen D., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Nơi nghĩ dưỡng xuất sắc

Customer review rating 4.4/5

Ngọc N. Friends - 25/12/2020 Confirmed reviews ALL

i think i've good experienced at here. the services and Service members is so nice and welcome support everything i need or request. Beside that, can help me send the thankful to Nga(reception) and Hải( bus rider) so much. finally, thanks all for everything. Love

Dear Huynh Ngoc N., Xin Chào! Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists Nga and Hai! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

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