Novotel Phu Quoc Resort 5 stars

Customer review rating (ALL Rating) 4.7/5 1,230 reviews

Novotel Phu Quoc Resort - Image 1
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Description

Hotel extras

  • "Located on Bai Truong, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

Our accommodation(s)

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Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet, Duong To Commune, Kien Giang Province
91000-9200 PHU QUOC ISLAND
Vietnam

GPS:10.12892, 103.982711

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,230 reviews

TripAdvisor Rating  4.5/5  2,727 reviews

Certificate of excellence 2023

Very nice property

Customer review rating 5.0/5

Rakesh B. Families - Confirmed reviews ALL

And helpful staff Just had less option for vegetarians

Friends and Family weekend Break

TripAdvisor rating 4.0/5

Jonathan_73H Families - TripAdvisor review

Overall, we had a very nice relaxing experience an Accor hotel ( Novotel ) The sea water was warm the beach had some rubbish but there was a storm so I can understand some things get washed up. The swimming pool was great for the small kids and Big Kids 😏 🍻 The lady’s enjoyed the spa treatment. Location 10mins from airport and and around 25mins to town and Sun world. We opted for the all inclusive package which I must say the food was very nice with a good variety as our group included vegetarian and non-vegetarian Asian and Western couples, good mix and variety available. The majority of the staff were very accommodating with our group of 10 people four children six adults. We just had one drawback with one member of staff in the lobby bar area Mr.Tuan… From the day we arrived to the day we left every time we encountered the staff member he was so un-accommodating. example being first that we arrived we had free drinks we wish to use the drinks voucher to order a few beers we ask can we please have two beers now and we will come back for the other two beers when we finished the first two he was like NO…. you have to order and take everything now, we talked him into allowing us to come back for the second beers after 10mins but this could have been handle so much better…. we ordered some orange juice upon tasting it was sour and bitter and not fresh. We understood this was not fresh juice but it still did not taste as if the package was opened that day. We tried to explain to him. It did not taste fresh. He just kept telling us it was not fresh juice it was out of a package eventually after phoning his manager, we were allowed to change the drinks… on another occasion we ordered main and deserts they brought out the deserts 1st 10mins before the mains so we asked to return them, I ordered three ice creams for three kids which was three strawberry ice creams, upon arrival hey brought three scoops of ice cream in one bowl we mentioned to him the order was wrong as it 3 Ice creams as we wanted three ice creams for the three kids. His response was I didn’t take the order, I asked him if he could go away and split them in to 3 bowls…. NO… he then took some convincing to give us three separate bowls so that we could separate the ice creams ourselves for the children. Other than this encounter trip was very pleasant, and I would recommend this hotel for any families visiting Phu Quoc…..

Relaxed

TripAdvisor rating 5.0/5

Food T TripAdvisor review

The staff has been very helpful! They were accomodating to needs when finding out about yours, how to book, what food is needed and etc. They were friendly and kind, especially the kitchen staff during our buffet experience. Will definitely recommend this place

Wonderful experience!

TripAdvisor rating 5.0/5

Junhyuk L TripAdvisor review

Everything is excellent It’s best! 피자와 샌드위치가 너무 맛있었고 무엇보다 음료가 너무 맛있었다. 감자튀김도 바삭해서 맛있었다 피자의 치즈가 잘 늘어나고 잘 식지 않아서 계속해서 오래먹기 너무너무 좋았다 그리고 분위기도 좋았고 직원 분이 진짜 너무 많이 최고로 친절하시고 서빙을 잘해주셨다. 서비스가 좋았고 계속해서 좋은 추억으로 남을것 같다!!!!!!!! His name is son!!! Very kind hansome 틀어주는 노래도 너무 좋았다!!!!!!

Great trip

TripAdvisor rating 5.0/5

Mun-Jeong K TripAdvisor review

It was really great trip to phu quoc especially stay at Novotel was wonderful and I will never gorget this great experience here. The room condition was best, and all staff were so kind. Thanks for your hospitality, Ms. Trang. I will visit here someday.

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Other web-users rate our hotel

  • 688 reviews 8.7/10 Location
  • 849 reviews 8.5/10 Room
  • 1,012 reviews 8.9/10 Service
  • 36 reviews 5.7/10 WiFi
  • 553 reviews 9.1/10 Breakfast
  • 449 reviews 9/10 Pool
  • 393 reviews 8.9/10 Beach
  • 389 reviews 8.9/10 Amenities

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