Novotel Phu Quoc Resort

Novotel Phu Quoc Resort 5 stars

Customer review rating (ALL Rating) 4.6/5 920 reviews

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Hotel extras

  • "Located on Bai Truong, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

  • Pamper kids with fun activities and meals with MyKids

  • "Free flow beverage experience with MyGlass package "

ALLSAFE approved hotel

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet, Duong To Commune, Kien Giang Province
91000-9200 PHU QUOC ISLAND
Vietnam

GPS:10.12892, 103.982711

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  920 reviews

TripAdvisor Rating  4.0/5  1,400 reviews

A perfect holiday

TripAdvisor rating 5.0/5

shashinetto Families - TripAdvisor review

My daughter and I had the best holiday in Phu Quoc at Novotel. The breakfast was awesome and the staff were very good from reception to the restaurant. Would like to thank Mr. Tung Nguyen for being so helpful with the room arrangements. And Ms Mai Linh for always being so courteous and helpful at reception. I would strongly recommend this hotel to anyone visiting Phu Quoc

Xin Chao Shashinetto, It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Mr. Tung and Ms. Mai Linh. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resor

Nice Place, Kind Service

Customer review rating 5.0/5

Van L. (. Families - Confirmed reviews ALL

Nice Place, Kind Service, Good meal

Xin chao Mr. L., I will share your review with our team. We have been working tirelessly to improve the quality of our services. I believe this feedback will be a great encouragement to all of our employees. Thank you again for sharing your experience with us, and we sincerely hope that your next visit will be as enjoyable as the previous one. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Great experience

TripAdvisor rating 5.0/5

MrDeRoeck Couples - TripAdvisor review

Cathing a relaxing break at Novotel Phu Quoc after our busy visits to the north of Vietnam was very welcome. The staff were really friendly and helpfull and do all their best to make your stay more comfortable. The hotel’s restaurant serves a variety of different cuisine-style dishes what makes that everyone’ll always find something they’d like to eat. Would surely come back to this fine hotel!

Xin Chao Mr. DeRoeck, Thank you for giving us such a wonderful review. Your kind words to our Heartists is very much appreciated and please rest assured they will be informed for their excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve. We look forward to welcome you back. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Beautiful resort decent breakfast amazing views

TripAdvisor rating 3.0/5

Sylm_2000 Couples - TripAdvisor review

Stayed for a couple of days at the resort during our trip to Vietnam, Thailand and Cambodia. The pick-up was rather frustrating as they make you wait for 50 minutes as the airport shuttle is every hour, we paid for a grab taxi. The person at the airport welcome desk was outright rude. The staff was rather transactional and made no effort to make the stay any different. The design, location, layout and rooms are pretty good which compensates for the staff. The breakfast has a good spread for both international and local cuisine. The food at the ocean bar was good and the young trainee (Vinh) was rather helpful. The spa is overpriced for the service and much better options exist nearby.

Xin Chao Sylm_2000, Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments with our team especially to Vinh . I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Overjoyed

Customer review rating 5.0/5

Jiten T. Families - Confirmed reviews ALL

This was the most awesome stay in Phu quoc a very new destination for us Indians. The property itself is massive and very well maintained right from the checkin to checkout the days just flew by. Free shuttle to and from airport helps a lot Superb room I advise to take room 546 suite room with a beautiful view from 5th floor. Bufffet breakfast had many choices and we can even request to prepare any veg dishes a day before. Front desk manager MAI LINH was very charming and extremely helpful throughout our stay. Would always recommend to stay at this property and will surely come again. Money exchange at resort was also a nice service. Nice and huge swimming pools Amazing beach Amazing spa Everything was just perfect. There is a night market and grocery stores just across the street. This was the most awesome stay in Phu quoc a very new destination for us Indians. The property itself is massive and very well maintained right from the checkin to checkout the days just flew by. Free shuttle to and from airport helps a lot Superb room I advise to take room 546 suite room with a beautiful view from 5th floor. Bufffet breakfast had many choices and we can even request to prepare any veg dishes a day before. Front desk manager MAI LINH was very charming and extremely helpful throughout our stay. Would always recommend to stay at this property and will surely come again. Money exchange at resort was also a nice service. Nice and huge swimming pools Amazing beach Amazing spa Everything was just perfect. There is a night market and grocery stores just across the street.

Xin chao Mr. T., Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists, especially to Ms. Mai Linh. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

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