Novotel Phu Quoc Resort Hotel 5 stars

TripAdvisor rating 4.0/5 1,153 reviews
Novotel Phu Quoc Resort
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • The resort is located on Bai Truong, one of the most renowned beaches for its stunning sunsets

  • You will benefit from a large choice of Bungalow types with option of private pool.

  • Highest quality and fresh seafood available at our signature Phu Quoc Seafood Restaurant.

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Two outdoor tennis courts
  • Bicycles rental
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200
phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Our accommodations

Superior Room, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 29
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Double Ocean View

  • Max. number of persons: 4
  • Area: From 29
  • Views: Ocean/Sea view *

* Subject to availability

Superior Room, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 29
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Ocean View

  • Max. number of persons: 4
  • Area: From 29
  • Views: Ocean/Sea view *

* Subject to availability

Family Room

  • Max. number of persons: 4
  • Area: From 41
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 40
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 51
  • Views: Garden side, Sea side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Villa with 5 Bedrooms

  • Max. number of persons: 9
  • Area: From 435

Deluxe Villa with 3 Bedrooms

  • Max. number of persons: 9
  • Area: From 200
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Villa with 4 Bedrooms

  • Max. number of persons: 9
  • Area: From 272
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Bungalow

  • Max. number of persons: 4
  • Area: From 39
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Bungalow with Private Pool

  • Max. number of persons: 4
  • Area: From 39
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Beachfront Bungalow with Private Pool

  • Max. number of persons: 4
  • Area: From 57
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

TROPICANA RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN BAR

Photo non contractuelle / Strictly non binding

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,246 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,153 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

There are some reasons that I'm not satisfied.

Customer review rating 4.4/5

Tram L. Families - 04/12/2019 Confirmed reviews ALL

I chose your hotel because it's five stars and I always hoped about some decent services. Nevertheless, first of all, my family was not happy about the cleaning up service. I booked three superior suite rooms with three sofa beds; however, when I was check-in, a sofa bed in my room did not have any mattress case and pillow. In next day, cleaners still did not add them to me until I called the receptionist. Besides, my family was not provided free water bottles and clean bath towels and bathrobes in the next days except the first day. When I asked receptionist, she answered the cleaners might forget. I did not understand why they forgot? Secondly, I think your hotel should supplement electricity cars because customers are tending more and more crowded.

Dear Tram L., Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again. Please do not hesitate to contact me during your next visit. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Reasonable price and services

Customer review rating 4.4/5

Dau V. Business - 03/12/2019 Confirmed reviews ALL

Hotel & Resort is quite new with variety facilities. However, some services need to be improved!

Dear Dau Bac V., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Magical

Customer review rating 4.4/5

Tashi Couples - 03/12/2019 Confirmed reviews ALL

Our stay at Phu Quoc was made amazing by the wonderful staff and room. Always friendly, smiling and saying hello. The services were magnificent. I would definitely return again. One thing to note - I would inform people about the all inclusive (perhaps only selected guests) we found out through another guest on the first day and I think it would have been great to promote this to us when we checked in. The deal was amazing though and the staff were super accomodating once we arranged this.

Dear Natasha B., Xin Chào! Thank you for your feedback following your stay at Novotel Phu Quoc Resort. It is with great pleasure that we receive your compliments. In addition, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Thank you and with the hope of welcoming you again soon Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

nice facilities, bad shower

Customer review rating 4.4/5

Robert Couples - 03/12/2019 Confirmed reviews ALL

overall the experience was good but the shower in room 426 is terrible. Never have I stayed in an accor hotel with a shower that is erratic and no hot water.

Dear Robert v., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback, i had noted the mention short comings during your stay, i apologize as it was a true exception to our normal practices. I will share your comments with our team and all efforts are concentrated in preventing future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Novotel was very accomodating, beautiful, and offered a great get-away experience.

Customer review rating 4.4/5

Howard Couples - 03/12/2019 Confirmed reviews ALL

Staff was friendly, knowledgeable, and very accomodating. Food was good, prices reasonable. Views were amazing and the pool was enjoyable.

Dear Yien Chin L., Xin Chào! Thank you for your feedback following your stay at Novotel Phu Quoc Resort. It is with great pleasure that we receive your compliments. In addition, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Thank you and with the hope of welcoming you again soon Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Good resort

Customer review rating 4.4/5

Waiting Friends - 02/12/2019 Confirmed reviews ALL

The hotel has a comfortable environment and a beautiful swimming pool

Dear WaiTing, We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. A great pleasure to know you had an excellent experience with us. Thank you again for sharing, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Amy G. Families - 02/12/2019 Confirmed reviews ALL

Hotel have prepared a cake for us to celebrate one of our family memwber’s birthday

Dear Amy G. , Xin Chào! Thank you so much for writing such an excellent review. We strive for excellence so we're thrilled you appreciated not only our Resort but also for our services. As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Perfect place to relax!

Customer review rating 4.4/5

Wendy N. Friends - 02/12/2019 Confirmed reviews ALL

I had such a great time at Novotel Phu Quoc. The staff was super nice and helpful, the pools are clean with a spectacular view of ocean front, the room was so nice with ocean view. We will definitely coming back.

Dear Wendy CamTu N., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Satisfied at our stay

Customer review rating 4.4/5

Andrew Couples - 29/11/2019 Confirmed reviews ALL

We were very well attended and taken off during our 4 days stay by Ms Nhi, Public Relation Staff. Being our first time at Phu Quoc, she patiently explain what is all about Phu Quoc and we can do at Phu Quoc. She explained the various sight seeing places and interesting food places. She is wonderful as she providing us with excellent customer service. Even on her off day, she is concerned and text us about our stay and in what way she can help. She is good. We appreciate. Thank you for upgrading our room with a beautiful sea view. Wow . Bed is very comfortable, we slept well, thanks We like the breakfast, it’s good with big spread. Will return again.

Dear Kok Yong N., Xin Chào! Thank you for giving us such a wonderful review. Your kind words to our Heartists Ms. Nhi of Guest Relation Team is very much appreciated and please rest assured i already shared and informed for her excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve. We look forward to welcome you back. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Awesomeness

Customer review rating 4.4/5

S. K. Couples - 26/11/2019 Confirmed reviews ALL

Perfect place to relax and unwind yourself

Dear K. Vasuthevan S., Xin chào! Thank you so much for writing such an excellent review. We are delighted to learn that you had a joyful experience with us at Novotel Phu Quoc Resort. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We are looking forward to welcoming you back soon. Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

Pleasant stay & value for money

Customer review rating 4.4/5

Lp Families - 25/11/2019 Confirmed reviews ALL

The beach & pool is nice.. good staff & services. A bit crowded even not fully opcupied.

Dear Loi Ba P., Xin chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrence. We appreciate you sharing your concern, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

Director

Customer review rating 4.4/5

My P. Business - 25/11/2019 Confirmed reviews ALL

I enjoyed the nice view, good service and staff. I am happy when I know that Novotel Phu Quoc is having some activities to reduce plastic stuff. This is very important for our environment and your business. We need more actions for sustainable development in our country.

Dear P. Thi Dieu My, Xin chào! Thank you so much for writing such an excellent review. We are delighted to learn that you had a joyful experience with us at Novotel Phu Quoc Resort. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We are looking forward to welcoming you back again. Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

Staffs were friendly and helpful.. Hotel was clean and breakfast was gr8 with variety..

Customer review rating 4.4/5

Sree Couples - 25/11/2019 Confirmed reviews ALL

Its was gr8 experience with Novotel Phu Quoc and i will recommend to my friends and family as the staff were friendly.. Food was gr8 and rooms are clean.. My overall experience in the hotel made me happy worth the money spend. Will surely visit again.

Dear Vinodhini N., Xin chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. We are very pleased to know that you had enjoyed your visit with us and we highly appreciate your kind words about the food and our staff. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for the great feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

Everything is going well here.

Customer review rating 4.4/5

Huong Business - 25/11/2019 Confirmed reviews ALL

Nice place, nice staff

Dear Mai Huong T., Xin chào! Thank you so much for writing such an excellent review. We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We are looking forward to welcoming you back soon. Sincerely, Huong T.. Assistant Front Office Manager. Novotel Phu Quoc Resort.

Great facilities and nice ambience

Customer review rating 4.4/5

Angelene L. Families - 25/11/2019 Confirmed reviews ALL

Great hotel with lots of space especially for families with kids. Services is good. Everyone was friendly and helpful.

Dear Lee Hooi L., Xin chào! Thank you for your feedback regarding to your stay at Novotel Phu Quoc Resort. We highly appreciate your great comment about the service and our staff. I will share it with our team. Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

A relaxing vacation in Novotel Resort Phu Quoc

Customer review rating 4.4/5

Esmond Couples - 23/11/2019 Confirmed reviews ALL

I am writing to express my appreciation for the excellent customer services which I had received from your staff during my last vocation. It is such a relaxing and enjoyable vacation in Novotel Resort Phu Quoc. First of all, the facilities in the resort are all up to standard. To be exact, I love the swimming pools and the private beach very much. Furthermore, all of your staff were very warm and accommodating, especially the staff called Nhu who introduced the resort’s facilities to me in details. She also recommended a very nice French restaurant to me. I would like to take this opportunity to thank her. I am extremely pleased with the high standard of customer services. This is such a good experience staying in your resort and I would like to visit Novotel Resort Phu Quoc again.

Dear Wai Nam Esmond T., Xin chào! We appreciate your positive feedback regarding your stay at Novotel Phu Quoc Resort. We are pleased to know that you really love our swimming pool, the beach and especially our staff members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcoming you back soon Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

Amazing hotel

TripAdvisor rating 4.0/5

baotram1028 Friends getaway - 22/11/2019 TripAdvisor review

Nice hotel, friendly staff. I came here with my friend. This hotel could see a beautiful sunset. Reception very helpful, you can get some advise from concierge for visit place in Phu Quoc. I very enjoyed.

Dear baotram1028, Xin chào! We highly appreciate your comment regarding to the stay at Novotel Phu Quoc resort. It is always a pleasure to receive positive feedback from our guests and we will definitely share it with our team. Thank you for taking time to write such a great review and we are looking forward to welcoming you back soon. Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

not good

Customer review rating 4.4/5

Dan W. Solo - 21/11/2019 Confirmed reviews ALL

your receptionlist girl is really bad and not good .

Dear Dan w., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Extremely dissatisfied

Customer review rating 4.4/5

P. B. T. Business - 19/11/2019 Confirmed reviews ALL

No room at checkin time - 13:00 November 15, 2019

Dear P. Bang T. , Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for your loyalty Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Anonymous Business - 17/11/2019 Confirmed reviews ALL

I found the facility to be wonderful, THE ROOM ALSO WAS NICE HOWEVER I FOUND THE SHEETS TO BE DAMP! An uncomfortable

Dear Terrence L., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
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