Novotel Phu Quoc Resort Hotel 5 stars

The hotel is perfectly situated for what we wanted. Only 15 minutes from the airport, right on beautiful Long Beach, and in walking distance of a mini-market and some food and drink places, including Home Pizza, which I highly recommend! The hotel offers a free pick-up from the airport, and check-in was fast, friendly and smooth. We travelled with our grown-up daughter and were delighted to be given adjoining rooms with gorgeous ocean views from our comfortable balconies. The rooms are well-appointed and very clean. We enjoyed leisurely buffet breakfasts. The Food Exchange offers the usual Asian and Western choices with egg and noodle stations, decent coffee and delicious pastries. We ate from the snack menu in the bar and from the lunch menu in The Food Exchange and the food was good in both. The staff were all friendly and efficient, though the bar seemed slightly short-staffed, especially when a huge group arrived one evening and all ordered different cocktails. The bar tender, however, worked their socks off to make sure that we were all taken care of. The gardens and pool areas are beautifully tended, and the beach was immaculate. We'll stay again next time we're in Phu Quoc!

Had a wonderful Xmas holiday on Phu Quoc staying at Novotel in one of the private Villas. The property is well-appointed. The short walk across the road to the main hotel is not really an issue, and the buggy pick-up service was well appreciated on those days we didn't want to walk. The staff are very helpful and courteous. I would have scored this property 10 out of 10, but unfortunately the Food & Beverage is average (but that unfortunately seems to be a Phu Quoc problem... we stayed in other properties on this trip, and it was the same all over the Island). An educated guess would be that 'Asian' families have different food & beverage expectations to 'Western' families.

The staff at the Novotel were excellent. They were so welcoming and accommodating, particularly with my bike in tow. I would not hesitate to stay there again.

Very clean and comfortable family room. The service is quite well and the staff is well trained and friendly.

My family had a comfortable and extremely convenient place to rest at Novotel Phu Quoc. The breakfast and sauna service are great. Staff at all service are also very good. We are very pleased and willing to spend the next vacations on staying at Novotel as well as Accor system.

Clean room & nice welcome. But limited some services

Staff stands out amongst all - always helpful and courteous . The hotel is well located on the beach . The property taken care of well . Perhaps experience on Food could be more versatile

Perfect Experience. Amazing staff - friendly and helpful. Flawless services and everything was in wonderful. The villa was truly a great experience and can't wait to go once more. The only downside was that due to current circumstances, not all services and facilities were available. This however didn't impact on the overall experience.

As we stayed five nights, we were treated to a beautiful sea view room on the 5th floor. The best of these rooms is the size of the balconies which allowed you to enjoy the view. The staff are very helpful, smiling and very professional. The gardens are very well maintained and the access to the beach is easy. On this side of the island, the sea is very calm and we can fully enjoy the nautical activities.

Well before I arrived at the property I experienced the highest levels of customer service with Tram's assistance to take delivery of my son's Christmas presents and then offer to wrap them. The wrapping was done beautifully! Lisa (Oanh) then endeavoured to ensure that all my needs were catered for including sourcing some ointments and Hieu helped me refill the rental bike with petrol. All in all, this is a great property with sensational staff dedicated to making your stay amazing. The GM was nowhere to be seen during my visit but his staff are truly commendable.

Fantastic service, beautiful grounds, quality amenities, all for a very reasonable price!

We enjoyed the stay - it was unfortunate that we stayed during Covid (December 2020) and therefore not all the hotel facilities were open - the negatives -only 1 restaurant to have breakfast lunch and dinner closed 10pm -beach bar/pool did not serve food - closed 10pm -everything closed (even room service) at 10pm -airport welcome was NOT up to any standard - grumpy girl at the desk outside upside the location was good luckily the weather was good rooms are clean and comfortable price reasonable

I was really impressed with deluxe room overlooking the peaceful garden. Regretfully i didn't have much time so i could only stay one night in Novotel.

I and my family has a very good stay with novotel Phu Quoc Resort!! Last day, our flight back to Hanoi has been delay for couple of hours and we has talked with the reception about that. So we could check out late for more 4 hours without fee. Thank you Novotel about that !!!

i think i've good experienced at here. the services and Service members is so nice and welcome support everything i need or request. Beside that, can help me send the thankful to Nga(reception) and Hải( bus rider) so much. finally, thanks all for everything. Love