Novotel Phu Quoc Resort Hotel 5 stars

Nice rooms, friendly and serviceminded staff. we got upgraded to seaview room. good breakfast buffet. nice location. would have been 10/10 if beers/food/drinks by the pool wasn't so overpriced.

My kids love to stay at Novotel for many reasons. They enjoy the foods, the playground, kids club, pools& beach and many things the Hotel staff has prepared and taken care for them.

First class

Whole our family really enjoyed staying at Novotel resort. Stuff, food, room were just amazing, especially we want to thank Trinh Fo, who made our stay there even more enjoyable and always was there to answer every our question and help us. Also all of us liked the food, breakfasts were delicious and also we had a good experience with Seafood market, everything was tasty and fresh. I recommend this resort and want to return there again soon.

Clean room best food beautiful view

It’s was only a two day stay. The facilities at the property were wonderful but more importantly I found all the team members were so helpful and friendly and really made for a wonderful stay

Hello During the period from 27.02.2020-09.03.2020, I O. Iurii lived with my family in your hotel. 08.03.2020 my family and I had dinner at the hotel. Made a payment for dinner in the amount of 19…,00 VND. On the night of 09.03.2020, my wife and children had food poisoning. They ate dessert in the restaurant of your hotel. I didn't get poisoned because I didn't eat desserts. I ask you to be more strict about the preparation and storage of products. I really liked your hotel but the experience was spoiled by food poisoning. We had big problems when traveling to the airport and at the airport itself. 09.03.2020 my family and I left on flight ZF2848 and left our winter clothes (black bag) at PHUQUOK airport due to the poisoning. Please assist us in getting our winter belongings and keeping them safe until our next arrival.

Nice garden view, near the beachside, except in the early morning there was the smell from watering the grass. I appreciate the FO team and Mr. Hieu for helping us to arrange room, taking care our trip excellent (transportation, other service,...) and always smiling. Restaurant staff need to be smile more would be better.

Dear Novotel team, It was my second time I stayed in your hotel. But I am so sorry to tell you that it was a terrible experience. My first time, three years ago, was perfect, I had nothing to complain. But this time I could not believe what happened. My room was 415. And I swear that I could hear everything from the next room 417 even the conversation on phone. For sure I could not sleep. Thanks God that I just booked for only one night. Moreover, the manner of service made me feel bad and I really can not understand why they treated me like that. Were they not enthusiastic about me because I booked a room, not a villa? Normally, in a 5-star hotel, the staff will help guest bringing their luggages and take them to the room (last time they did) but this time they just said my room was upstairs and took the elevator up. Maybe I carried many bags so? And look your check out way too. Anyway, I still can't understand your 5-star service. I think I will definitely never come back here anymore.

We are very statisfied with one réceptionnist. He name is Lam. He is take care of us check in & check out. He gave us the room on fifth floor 531.

Good

Good location, pools were good and well maintained. The food was to die for. Especially the carvery. .

the hotel is well located and its service is good.

We had a good stay at Novotel Phu Quoc. The room service and staff were attentive to our needs and excellent, and the beaches were well kept and beautiful. Our room has a great view, very calming, very relaxing. However, the food could use some improvement. Complimentary breakfasts are pretty much the same every day. Pho was disappointing and tasteless. Just like having boil water with some meat and pho noodle. The dinner buffet was just mediocre. I expected fish dishes to be good or at least above average since we are on the island but they weren't. But the watermelon was extremely good, it's one of the best watermelons I've ever had.

The staff were helpful and friendly. The buffet for dinner on “seafood night “ was very underwhelming, not much seafood at all! Seafood restaurant was very nice but a bit over priced for what you got.