Novotel Phu Quoc Resort Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 6,589 reviews

ALLSAFE approved hotel

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Novotel Phu Quoc Resort
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+ 24 Services

Hotel extras

  • "Located on Truong Beach, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

  • Pamper kids with fun activities and meals with MyKids

  • "Free flow beverage experience with MyGlass package "

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200 phu quoc island
viet nam

Fax: (+84)297/6260888

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS:10.1289207, 103.9827116

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

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Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

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ALL Rating 4.4/5

6,589 reviews

TripAdvisor Rating 4.0/5

1,376 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very relaxed. Fine facilitys. Freindly courteous staff where nothing is too much trouble.

Customer review rating 4.5/5

Bruce W. Solo - 18/01/2022 Confirmed reviews ALL

I travel frequently for work and pleasure and that was one of the most relaxed holidays I have had the pleasure to endure. I needed some time away from everything and it was the perfect spot/room for that.

Xin chao Mr. W., We are very grateful for your comments and we are always very pleased to receive positive feedback. I will definitely let our Heartists know about your compliments. I am sure that such reviews will serve as a good motivation for all staff. Thanks again for your feedback and we hope that your next visit will be as enjoyable as this one. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Excelent stay

Customer review rating 5.0/5

Anonymous Families - 06/01/2022 Confirmed reviews ALL

Very good experiece with warm hospitality from staff. Resort is well located, easy to access most of interesting sites of Phu Quocs

Xin Chào Mr. L., We wish to thank you for the appreciation expressed following your stay at Novotel Phu Quoc Resort and we will not fail to share your comments with our whole team. Looking forward to welcoming you again Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Beautiful Bungalow, Few steps to the Beach, Friendly staff

Customer review rating 4.5/5

Vine T. Couples - 03/01/2022 Confirmed reviews ALL

I choosed NoVotel Phu Quoc for my birthday trip due to i had very good experience here before. From Airport to the resort, you will be picked up by resort's bus - ON TIME I love all the staffs here with the smile on their facetime all the time. Overall, i think it would be never a mistake to stay with Novotel Phu Quoc.

Xin Chào Mr. T., We would like to thank you for your comments regarding your stay at Novotel Phu Quoc Resort. We are always pleased to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we are very sorry to hear that your experienceabout the room location not private during the stay. Please accept our sincere apologies for the inconvenience you experienced during your stay. Thank you again for sharing your experiences and we hope to welcome you back to Novotel soon. Best regards, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

OK

Customer review rating 3.5/5

Thuy Friends - 02/01/2022 Confirmed reviews ALL

Everything is good. The staffs are friendly. Big area and private beach The most important thing is that i couldn't sleep because the room next door they talked all night. The soundproof is not very good. Can even hear people talking from the lobby

Xin Chào Ms.N., At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the noise problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tram N. (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

One week of Christmas

Customer review rating 3.0/5

Scott B. Families - 31/12/2021 Confirmed reviews ALL

Good, but very bad housekeeping and poor after-sale service and communication.

Xin Chào Mr. B., Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience about housekeeping, the room condition and food did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Beach & Sun

Customer review rating 5.0/5

Y. Friends - 31/12/2021 Confirmed reviews ALL

I booked 2 rooms in 2 separate bookings one of which was last min. Was fortunate that Novotel PQ upgraded both rooms to ocean view. Received welcome drink voucher and a fruit basket in both rooms as Platinum member. Weather was perfect for the 4 days i was there. Unexpected crowd at breakfast buffet even though not many locals are traveling as a whole during these times. During the day, I don’t know where everyone goes because i barely noticed any hotel guests staying while lounging at the hotel pool or beach.

Xin Chào Ms. Y., We look forward to your words of praise. We are happy to pass on your positive appreciation to and to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service. We hope to see you again soon. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay, quiet asmotphere.

Customer review rating 3.5/5

L. P. Families - 29/12/2021 Confirmed reviews ALL

I returned after three years as my previous stay here was very nice. I still enjoyed this place this time, however, no shuttle bus to downtown was not expected and dining in place did not meet my expectation. Thank you.

Xin Chào Mrs. P., We are very sorry to hear that your experience was not good during your stay. We have shared your feedback with our concerned areas to ensure that this problems do not occur in future. Thank you for your valuable comments and suggestions regarding your stay at the Novotel Phu Quoc Resort. We will strive to improve our service based on the opinions and impressions we receive. All the staff are looking forward to your stay. Thank you for your continued support. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good facility but bad management of the environment

Customer review rating 3.0/5

Hanh T. Friends - 28/12/2021 Confirmed reviews ALL

Guests in lake view villa partying with loud music in front of their villa over mid night but no one took any actions. Until i had to call front office 4 times then someone came to ask those guests come inside.

Xin Chào Ms. Hanh, We are very sorry to hear that your experience was not good during your stay. We have shared your feedback with our concerned areas to ensure that this problems do not occur in future. Please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for the sharing your feedback and we are looking forward to see you again. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Lovely stay as always

Customer review rating 3.5/5

Anonymous Families - 25/12/2021 Confirmed reviews ALL

We have stayed here a few times now and it’s one of our favourite hotels in Phu Quoc. Friendly staff, great location, clean rooms and family friendly.

Xin Chào M., Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Thoughtful, friendly, high recommendation for staying vacation

Customer review rating 5.0/5

Trần T. Q. H. Solo - 23/12/2021 Confirmed reviews ALL

Staff very thoughtful, especially take good care of meals for vegetarian people. Thank you

Xin Chào Ms. T., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

I love Novotel

Customer review rating 5.0/5

Khoi N. Business - 09/12/2021 Confirmed reviews ALL

Everything was cool with service, stay, food!

Xin Chào Mr. N.! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Tram N. (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Excellent!

Customer review rating 5.0/5

T. T. M. T. Families - 14/07/2021 Confirmed reviews ALL

Being under the covid19 situation is worsening across Viet Nam, we can expect any better from Novotel - all services my family received during the week 5-11 JUL 2021 at the Novotel Phu Quoc are perfect from breakfast, room services to pool and beach services. Thanks a lot to all NOVOTEL Phu Quoc staff for their devotion and excellent services and skills! See you again at our soonest possible!

Xin Chào T. Thi Minh T., Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Perfect short breaks holidays

TripAdvisor rating 5.0/5

Phuhoanglinh 19/01/2021 TripAdvisor review

Im working in Phu Quoc, my day off i decide to go Novotel to take a rest 1 day. Very beautiful place, feel really relaxing with the view, swimming pool, the beach there. Staffs are very friendly and helpful. I also enjoy the breakfast there with many choices. I think i get many benefit with a membership card ACCOR PLUS, discount 50% in the restaurants, its a lot because the price there is reasonable then i can get more discount. They also do a favor to upgrade my room, very happy. We come back there soon.

Xin Chào Phuhoanglinh! Thank you for your feedback and appreciation, I will share it to the team. Your kind words is the biggest pride for us. Looking forward to welcoming you back soon Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Fantastic stay in Novotel Phu Quoc Villa

TripAdvisor rating 5.0/5

717Klaus Friends getaway - 14/01/2020 TripAdvisor review

Very frinedly staff, excellent Service. we enjoyed our stay so much. I would like to say Special thanks to guest relation Manager Mrs. Hoa - she provided excellent Service, helped us with excursions, Transport and otther Things!

Dear 717Klaus, Xin Chào! I will share your review with our team and especially to Ms. Hoa our Guest Relation Officer. We have been working tirelessly to improve the quality of our services. I believe this feedback will be a great encouragement to all of our employees. As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! We sincerely hope that your next visit will be as enjoyable as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Very good as long as it wasn't full

TripAdvisor rating 3.0/5

AnnaAxe Family - 03/01/2020 TripAdvisor review

Our first week at the hotel when there wasn't that much people was very good. When the hotel was fully booked, the restaurant by the sea could not handle the orders, at the breakfast there was a chaos and the sun beds ran out. The hotel allowed people to reserve sun beds from 6am without using them for several hours. As a result, when you got down at 9am, all chairs were reserved. This created a lot of irritation for the guests. The staff at the hotel can speak very little English. But they are friendly! Summering: a very good hotel when it's not full :-)

Dear AnnaAxe, Xin Chào! Thank you so much for writing us a review and we are delighted to know your concerns. Beach and pool regulation does not include reservation of sunbeds, this matter had been discussed, looking into some solutions to be implemented and we also already have English classes implemented and still on going to better improve our heartists English communication. Your words are definitely appreciated and once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Fantastic resort for family trip

TripAdvisor rating 5.0/5

cheekeat1983 Family - 31/12/2019 TripAdvisor review

staff are extremely considerate and thougtful. got a free upgrade for my room as I informed them that my wife and I were traveling with our 2 years old daughter. we enjoy the pool very much and we look forward returning to Novotel Phu Quoc!

Dear cheekeat1983, Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Amazing hotel

TripAdvisor rating 5.0/5

baotram1028 Friends getaway - 22/11/2019 TripAdvisor review

Nice hotel, friendly staff. I came here with my friend. This hotel could see a beautiful sunset. Reception very helpful, you can get some advise from concierge for visit place in Phu Quoc. I very enjoyed.

Dear baotram1028, Xin chào! We highly appreciate your comment regarding to the stay at Novotel Phu Quoc resort. It is always a pleasure to receive positive feedback from our guests and we will definitely share it with our team. Thank you for taking time to write such a great review and we are looking forward to welcoming you back soon. Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

Experiences

TripAdvisor rating 5.0/5

thiennhi1992 Couples - 05/11/2019 TripAdvisor review

Nice and beautiful resort for couples and family. My boyfriend and I had a wonderful trip at Phu Quoc, my birthday was on Nov 1st, the staff gave me a small birthday cake at 31st Oct. That's fine! Small problem when call ''0'' for service but my room phone was not working.

Dear thiennhi1992, Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Great place to relax

TripAdvisor rating 5.0/5

Adventure52621200183 Couples - 04/11/2019 TripAdvisor review

The pools are great and the beach is lovely. The staff try hard, although every so often something odd might happen - e.g. refusal to give a receipt for a service. Breakfast is good, but gets repetitive, with not many option changes. Food and drink is overpriced, but it always is in hotels

Dear Adventure52621200183, Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback, i had noted your comments during your stay, I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Most Beautiful Resort in Phu Quoc Island

TripAdvisor rating 5.0/5

RonnieChua Friends getaway - 03/11/2019 TripAdvisor review

Have been to Phu Quoc Island for the fifth times . Had stayed in other 5-Star hotels and the second times in Novotel Phu Quoc Resort. I like the layout of the resort including the views from my room and the sea. The services provided by this hotel is excellent.

Dear RonnieChua, Xin Chào! Thank you for choosing us again as your preferred stay in Phu Quoc Island We are thankful and humbled with your great comments. It is always a pleasure to receive positive feedback and I will share your comments with the entire team. We strive for excellence so we're thrilled you appreciated not only our Resort but also for our services and our Heartists as well, I am sure that this feedback will serve as an encouragement to all. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

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