I booked 2 rooms in 2 separate bookings one of which was last min. Was fortunate that Novotel PQ upgraded both rooms to ocean view. Received welcome drink voucher and a fruit basket in both rooms as Platinum member. Weather was perfect for the 4 days i was there. Unexpected crowd at breakfast buffet even though not many locals are traveling as a whole during these times. During the day, I don’t know where everyone goes because i barely noticed any hotel guests staying while lounging at the hotel pool or beach.

I returned after three years as my previous stay here was very nice. I still enjoyed this place this time, however, no shuttle bus to downtown was not expected and dining in place did not meet my expectation. Thank you.

Guests in lake view villa partying with loud music in front of their villa over mid night but no one took any actions. Until i had to call front office 4 times then someone came to ask those guests come inside.

We have stayed here a few times now and it’s one of our favourite hotels in Phu Quoc. Friendly staff, great location, clean rooms and family friendly.

Staff very thoughtful, especially take good care of meals for vegetarian people. Thank you

Everything was cool with service, stay, food!

Being under the covid19 situation is worsening across Viet Nam, we can expect any better from Novotel - all services my family received during the week 5-11 JUL 2021 at the Novotel Phu Quoc are perfect from breakfast, room services to pool and beach services. Thanks a lot to all NOVOTEL Phu Quoc staff for their devotion and excellent services and skills! See you again at our soonest possible!

Im working in Phu Quoc, my day off i decide to go Novotel to take a rest 1 day. Very beautiful place, feel really relaxing with the view, swimming pool, the beach there. Staffs are very friendly and helpful. I also enjoy the breakfast there with many choices. I think i get many benefit with a membership card ACCOR PLUS, discount 50% in the restaurants, its a lot because the price there is reasonable then i can get more discount. They also do a favor to upgrade my room, very happy. We come back there soon.

Very frinedly staff, excellent Service. we enjoyed our stay so much. I would like to say Special thanks to guest relation Manager Mrs. Hoa - she provided excellent Service, helped us with excursions, Transport and otther Things!

Our first week at the hotel when there wasn't that much people was very good. When the hotel was fully booked, the restaurant by the sea could not handle the orders, at the breakfast there was a chaos and the sun beds ran out. The hotel allowed people to reserve sun beds from 6am without using them for several hours. As a result, when you got down at 9am, all chairs were reserved. This created a lot of irritation for the guests. The staff at the hotel can speak very little English. But they are friendly! Summering: a very good hotel when it's not full :-)

staff are extremely considerate and thougtful. got a free upgrade for my room as I informed them that my wife and I were traveling with our 2 years old daughter. we enjoy the pool very much and we look forward returning to Novotel Phu Quoc!

Nice hotel, friendly staff. I came here with my friend. This hotel could see a beautiful sunset. Reception very helpful, you can get some advise from concierge for visit place in Phu Quoc. I very enjoyed.

Nice and beautiful resort for couples and family. My boyfriend and I had a wonderful trip at Phu Quoc, my birthday was on Nov 1st, the staff gave me a small birthday cake at 31st Oct. That's fine! Small problem when call ''0'' for service but my room phone was not working.

The pools are great and the beach is lovely. The staff try hard, although every so often something odd might happen - e.g. refusal to give a receipt for a service. Breakfast is good, but gets repetitive, with not many option changes. Food and drink is overpriced, but it always is in hotels

Have been to Phu Quoc Island for the fifth times . Had stayed in other 5-Star hotels and the second times in Novotel Phu Quoc Resort. I like the layout of the resort including the views from my room and the sea. The services provided by this hotel is excellent.