Novotel Phu Quoc Resort 5 stars

Dear Ms. W., Thank you very much for taking the time to share your kind feedback following your recent stay with us. We are delighted to know that you are leaving Novotel Phu Quoc Resort with such wonderful memories after your two-night stay. It is especially heartwarming to hear that you had a pleasant experience with our team and that you are already looking forward to visiting us again. We truly appreciate your special mention of Mr. Son. We will be very pleased to share your kind words with him, as recognition from our guests is one of the greatest encouragements for our team. We are glad that his warm and attentive service contributed positively to your stay and made you feel well taken care of during your visits. Thank you once again for choosing Novotel Phu Quoc Resort and for your trust and kind appreciation. We sincerely look forward to welcoming you back to Phu Quoc and creating more memorable experiences for you on your next visit. Warm regards, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin Chào, Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had a pleasant first trip with your girlfriend and that you enjoyed your time at Novotel Phu Quoc Resort. It is especially wonderful to hear that you had a great morning swim and enjoyed our breakfast. We are also pleased that you appreciated our facilities, particularly the tennis courts. Your kind recommendation is truly appreciated and serves as a wonderful encouragement to our Heartists. Thank you once again for choosing Novotel Phu Quoc Resort. We sincerely hope to have the pleasure of welcoming you both back for a longer and equally memorable stay in the future. Warm regards, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin Chào Mr. Chen L., Thank you very much for taking the time to share your detailed feedback following your recent stay at Novotel Phu Quoc Resort. We are pleased to know that you appreciated the Corner Suite arrangement as an Accor Gold member and enjoyed the beautiful sea view. We truly value your loyalty and are glad that this aspect of your stay contributed positively to your experience. Regarding your comments on breakfast, we are sorry to hear that the taste did not meet your personal expectations, despite the variety of choices available. We understand that food preferences can vary from guest to guest, and we appreciate your specific comments, particularly regarding the pho. Your feedback will be shared with our Culinary team as part of our ongoing review of the breakfast experience. We also regret that you were not satisfied with the welcome macarons. Our intention is always to provide a pleasant welcome amenity, and we are sorry that the product did not meet your expectations on this occasion. We will certainly share your feedback with the relevant team for quality monitoring. With regard to our towel-reuse initiative, we would also like to clarify that our sustainability policy does not require guests to share towels. Guests are always welcome to request fresh towels whenever needed. The towel-reuse initiative is designed to reduce unnecessary linen replacement while maintaining our guests' comfort and convenience. We regret if the housekeeping service during your stay caused any confusion or inconvenience in this regard, and we will review the handling of this particular situation with our team. We appreciate your honest comments and understand that your overall experience did not fully meet your expectations. At the same time, we are pleased that you still considered your stay to be decent and that you were able to enjoy the Corner Suite and sea view. Your feedback is valuable to us as it allows our Heartists to continuously review and improve the guest experience. We sincerely hope that you may consider giving Novotel Phu Quoc Resort another opportunity in the future, allowing us to provide you with an experience that better reflects the standards we strive to deliver. Thank you once again for staying with us and for sharing your valuable feedback. Warm regards, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin Chào Ms. S., Greetings from Novotel Phu Quoc Resort. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to know that you enjoyed our friendly team, satisfying breakfast, bubble pool party, beautiful sunset views, beach, and water sports activities. It is especially rewarding to learn that our resort remains on your preferred hotel list. At the same time, we sincerely apologize for the shortcomings you experienced during your stay. We regret that the pho did not meet your expectations in terms of flavor, and we appreciate your valuable comments as they help us identify areas for improvement. We are also very sorry to learn about the discomfort you and your son experienced with the bedsheet. While we are pleased that our team was able to promptly replace it, please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with the relevant departments to ensure that our cleanliness and quality standards continue to meet the expectations of our guests. Thank you once again for your constructive feedback and for recognizing the efforts of our team. We truly value your support and look forward to welcoming you and your family back for an even more enjoyable stay in the future. Yours sincerely, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort