Customer review rating 4.4/5 6,015 reviews
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"Located on Truong Beach, renowned for its stunning sunsets "
"Large choice of Bungalow types with option of private pool "
Highest quality seafood available our signature Restaurant.
Pamper kids with fun activities and meals with MyKids
"Free flow beverage experience with MyGlass package "
Check-in from 14h00
Check out up to 12h00
Duong Bao Hamlet
Duong To Commune
Kien Giang Province
phu quoc island
Contact email :
Check-in from 14h00
Check out up to 12h00
PHU QUOC AIRPORT At 7km / 4.35 miles
GPS :10.1289207, 103.9827116
Number of meeting rooms: 4
Maximum size: 476 m²
Maximum capacity: 500 people
Maximum banquet capacity: 320 people
100% genuine reviews from our guestsFind out more
GREAT HOTEL AND GREAT SERVICE
Seon M. (. H. Families - 19/10/2020 Confirmed reviews ALL
My family visited Novotel Phu Quoc Resort for four days and three nights to celebrate a family event. Upon check-in, the Front Desk receptionist greeted us with a warm welcome and a big smile. On the first night, two staff came to our room to celebrate the event with us; they brought some balloons, a yummy cake, cute donuts and a present for my son. Two more staff wearing the national traditional dress ao dai came to our room and welcomed us once again. My son was soooooo happy and excited that he could not fall asleep that night. Rooms were in wonderful condition, the swimming pool was clean, the beach view from our room and from the swimming pool was spectacular, and the breakfast especially Vietnamese rice noodles tasted great. During our stay, Lisa, Guest Relations Manager, helped us arrange our schedule, book tickets and taxis, and often texted to see if we needed anything and were having a great time. She helped us from the bottom of her heart as if we were her family. She even came to work(even though it was her day off!!) on the last day of our stay to help us check out and say good-bye and checked if we arrived at home safe and sound. I was greatly touched when she gave me a hand-made card for my son. She and Nhu had made the card themselves; they wrote a short message and drew a cute dragon which symbolized my son who had been born in the dragon year. Not only Lisa but also all the other staff including the F&B, Front Desk, Concierge, Housekeeping team members greeted us heartfully. Their prompt and excellent service made us feel comfortable and as if we were at home; they made us feel special and highly welcomed. We travel quite often but out of all the trips we have gone, we had the most memorable stay in Novotel Phu Quoc Resort this time. We will never forget the kind staff, great facilities and the beautiful sunset. We will DEFINITELY visit this hotel again in the near future. Thank you once again!
Staffs are very nice.
Ruby Friends - 15/10/2020 Confirmed reviews ALL
Nice experience staying in Novotel Phuc Quoc
very nice receptionists, beautiful resort, very good room facilities, nice service overall
Tam H. Families - 14/10/2020 Confirmed reviews ALL
My family and I had a good experience at Novotel Phu Quoc, despite of such a bad weather (raining all day). The hotel has very good receptionists. The staff at restaurant should be more well trained at serving customers in queuing order. Please do not give foreign customers a prioritized treatment than local ones. Thank you.
Comfortable and quiet stay in the nature
Hyung-tae K. Friends - 13/10/2020 Confirmed reviews ALL
I highly recommend the hotel when you want to stay within a quiet and calm environment in Phu Quoc. I stayed in a bungalow nearby the beach surrounded by a beautiful garden and ponds with lotus flowers. When I walk around the garden during the night, I can breath in fresh air and listen to the sound of nature. All staff at the hotel was very responsive and kind (although sometimes communication in English was not perfectly smooth). In particular, I would like to highlight Lisa, Vu, and Jack Pham for their positive hospitality. It was a bit pity that some of the restaurants and bars were closed, and the Spa was under the limited operation due to the COVID-19 pandemic situation.
Khanh L. Families - 13/10/2020 Confirmed reviews ALL
i would give all 10 for the friendliness and professional services from the staffs here. The room is relative small comparing to the resort standard
Our most recent 20 reviews
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At 971 m
At 7.4 km
At 12 km
At 16 km