Novotel Phu Quoc Resort 5 stars

Customer review rating (ALL Rating) 4.4/5 538 reviews

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Novotel Phu Quoc Resort - Image 1
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Sonasea Villas and Resort, Duong Bao Area, An Giang Province, 91000-9200 Phu Quoc Special Zone, Vietnam

Description

Hotel extras

  • "Located on Bai Truong, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

Our accommodation(s)

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Hotel location

Novotel Phu Quoc Resort

Sonasea Villas and Resort, Duong Bao Area, An Giang Province
91000-9200 Phu Quoc Special Zone
Vietnam

GPS:10.12892, 103.982711

Telephone
Fax +84 297 6260 888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  538 reviews

Customer review rating 3.5/5

Tshering N. L. Families - Confirmed reviews ALL

Everything about the hotel was satisfactory. I booked two rooms for me and my family. As an Accor plus member, I had lunch with 2 ppl and the first bill was given the discount. After about 20 minutes my family from the second room dropped in for lunch and I showed my card again and asked the restaurant to apply the discount for my family and bill it to my room while I wanted to go to the room for a change. However, a female staff kept insisting that I had to be present. So I came back to the restaurant in 10 mins before asking for the bill. She then insisted that I need to be eating with them even though she knew I had just finished lunch. Eventually I ended up ordering a French fries just to make sure I get my discount. This part of the trip was a bit disappointing. However, the rest of the staff were helpful and polite. And yes, I loved the sea food buffet they put up everyday! Wouldn’t mind returning!

Dear Valued guest, Xin Chào! We are very sorry to here that your experience was not good during your stay. We have shared your feedback with our concerned areas to ensure that this problems do not occur in future. Please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for the sharing your feedback and we are looking forward to see you again. Sincerely, Novotel Phu Quoc Resort

Customer review rating 3.0/5

Sucher K. Families - Confirmed reviews ALL

The location is convenient, and the staff is friendly. However, the building is old and needs maintenance. The bathroom ceiling was falling apart, and there was mold as well. During my stay, I was bitten by bedbugs, which seemed to be in some of the furniture.

Dear Valued Guest , Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your concern about insect bites, please be assured that we maintain a strict preventive pest control program in partnership with a licensed professional provider. We have not received any similar reports in this room prior to or following your stay, including from subsequent guests. Nevertheless, your feedback remains very important to us, and we have arranged for a detailed inspection by pest control specialists to be conducted immediately after the current guest departs, as part of our ongoing commitment to cleanliness and guest safety. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort

Customer review rating 5.0/5

Santosh S. R. Families - Confirmed reviews ALL

Everything was perfect. Memorable stay.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Chris S. Couples - Confirmed reviews ALL

my wife and I always stay at Novotel in PQ. great stay, but too many Russians/Khazaks.........

Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Sy A. D. N. Families - Confirmed reviews ALL

Rarely satisfied

Dear Valued Guest Xin Chào! Thank you for taking the time to share your feedback. We hope to welcome you back to our resort very soon! Sincerely, Novotel Phu Quoc Resort

Other web-users rate our hotel

  • 1,011 reviews 9.1/10 Location
  • 1,070 reviews 6.7/10 Room
  • 1,254 reviews 7.5/10 Service
  • 69 reviews 3.7/10 WiFi
  • 651 reviews 8.7/10 Breakfast
  • 554 reviews 8.6/10 Pool
  • 445 reviews 7.3/10 Cleanliness
  • 387 reviews 6.4/10 Comfort

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