Novotel Phu Quoc Resort Hotel 5 stars

Facilities are excellent, however service was bellow expectations for a 5 * resort. There is a lot room to improve on service by staff, need more training.

+ Pros: We have a pleasant experience during our 4 days stay in Novotel. The 3 bedroom villa is very nice and cozy. The staffs are very friendly and supportive. We like our small swimming pool in the villa very much. The beach club is also nice. The food in restaurant was very nice and super reasonable price. - Cons: sometimes the cleaning service is not super good ( the towel is not 100% wash, the floor still have food left from yesterday after cleaning). Quite difficult to call the buggy during peak hour The drink menu for Accor card is very poor and the quality is not so good. We left all the drinks after ordering because they are either too sweet or to sour.

The service is a little slow but overall we have a nice experience.

We enjoyed our room, views, the pool, and the welcoming staff.

This hotel is still doing a fantastic job and providing excellent service during these unusual days. Reception staff were plentiful and always had a smile and willingness to help. Main restaurant was well stocked and breakfast still amazing considering the lower than usual guest numbers. Great thought and execution into F&B special offers To entice guests to consume in-house. Excellent housekeeping, no delays. Special mention to Diogo. DM/RDM great attention to detail and always reaching Out to touch base with our experience. Evening bar service was fantastic, friendly and welcoming. We would not hesitate to come back to this property and look forward to recommending it to our friends and family. My only suggestion for improvement would be to have the onsite “shop” better stocked so guests did not have to leave the property. also to offer a poolside F&B service down at the beachfront pool.even if only for sunset cocktails. (We would have spent A lot more money if we could have consumed F&B down there) understandability it was closed the entire time we were down there. Thanks again Accor. Looking forward to our next visit.

Novotel itself was good. We love the beach there. But there is almost nothing around. We had to travel quite far to find a restaurant. Staff was not so helpful. Room rate was a bit high as comparing with the facilities and services.

The swimming pool is beautiful, the staff is very friendly and professional.

Excellent !!

We welcomed by a fantastic front of house team who took care of all our needs. Despite the closure of most of the outlets and lack of 5 Star Facilities such as 24 hour room service the stay was fantastic. We felt we had the place to ourselves. Thanks

When I come and checkin, I had wait to long time to check in, about 20 minute, and service for all member no one cace me and no welcome drink

Nice location, friendly staff, clean and tidy room, good facilities.

Good service

Book a room at Novotel PQ for 2 nights (room no. 428) Facilities was good and also met with my expectations. But the staff need to be improved a little bit more: First day, when i came to lobby to check in, a tall and big receptionist did not offer me a welcome drink, even that he saw me came from shuttle bus and also he was bringing a plate with nearly a dozen orange juice glasses - and offer a group and a couple behind me (whom also came from same bus). And then when he proceed my check-in procedure, i thought that i was invite me later but not. I have to ask him why they were offered but not me, he just said sorry to me and thought that i did not need that, then offered me 2 drink vouchers. Not big deal for me but will that happen if i did not ask him? I wonder is there any difference between solo guests and group/couple guests or between room guests with villa guests? Second day, came from fitness center an operating staff called a electric car for picked me up and took me to main pool (very nice guy) and i said only need share ride, no need a whole private car. I waited outside the center then saw a car were delivering guests from villas to lobby. I gave the driver the signal for joining but he seem ignored and go pass. He just only stopped when I had to yell him to ask for a share ride. He accepted with no friendly look, no smile, seem like he did not want to do that, even there are a lot of seats and other guest were welcoming me, also same destination. He aslo stared at me and asked: "Where do you go?" with a serious tone (maybe written in Vietnamese could help to display this exactly). Did i go wrong car for me? If so, sorry for my mistake. But do all your drivers have the right to ignore guests and have such attitude like that? I do not have the answer for that. So overall, my stay was cool, every other staff was so nice to me, but not 2 above. I do not have their name but maybe no need that. Hope my feedback could help you to improve step by step.

Friendly service, good food and beautiful view outside. This is amazaing experience when I came Phu Quoc in the first time

The e-cab took really long time to pick up when i checked out.