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Novotel Phu Quoc Resort Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 6,540 reviews

ALLSAFE approved hotel

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Novotel Phu Quoc Resort
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+ 24 Services

Hotel extras

  • "Located on Truong Beach, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

  • Pamper kids with fun activities and meals with MyKids

  • "Free flow beverage experience with MyGlass package "

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200 phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 3 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 462 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 80 connecting rooms
    • 337 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • Vietnamese
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Private Outdoor Parking
    • On site
    • 20 parking spaces
    • Private
  • Private outdoor parking
    • On site
    • 500 parking spaces
    • Private
Well-being
  • Ocean Bar Pool
    • Outside
    • On site
  • Resort Main Pool
    • Outside
    • On site
  • Tropicana Pool
    • Outside
    • On site
  • Villa Main Pool
    • Outside
    • On site
  • Fitness Center
    • On site
    • Massage
    • Jacuzzi/Whirlpool bath
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Childrens Club for 6 to 12 years
    • Video game area
    • Childrens Club for over 12
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,540 reviews

TripAdvisor Rating 4.0/5

1,376 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent!

Customer review rating 5.0/5

T. T. M. T. Families - 14/07/2021 Confirmed reviews ALL

Being under the covid19 situation is worsening across Viet Nam, we can expect any better from Novotel - all services my family received during the week 5-11 JUL 2021 at the Novotel Phu Quoc are perfect from breakfast, room services to pool and beach services. Thanks a lot to all NOVOTEL Phu Quoc staff for their devotion and excellent services and skills! See you again at our soonest possible!

Xin Chào T. Thi Minh T., Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

villa next to beach

Customer review rating 4.5/5

Chinnawat T. Friends - 01/07/2021 Confirmed reviews ALL

got upgrade to stay at villa next to beach

Xin Chào Mr. Chinnawat T. ! We would like to thank you for your comments regarding your stay at Novotel Phu Quoc Resort. We are always pleased to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, we are very sorry to hear that you have some experience was not good during the stay. We have shared your feedback with the relevant area to ensure that this issue does not arise in the future. Please accept our sincere apologies for the inconvenience you experienced during your stay. Thank you again for sharing your experiences and we hope to welcome you back to Novotel soon. Best regards, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Incredible Experience

Customer review rating 5.0/5

Kevin Solo - 01/07/2021 Confirmed reviews ALL

Everything about the stay was wonderful. The room and pools were fantastic, the food was very good and the staff were the best I have experienced in any Accor hotel, from the managers, to the restaurant staff, pool attendants, security and the cleaning staff. They were very accomodating and helped me out greatly throughout my stay. Nhu and Tram, in particular, were amazing and friendly. The facilities are all very good and I would recommend this hotel to anyone visiting Phu Quoc.

Xin Chào Mr. M.! Thank you for your feedback following your stay at Novotel Phu Quoc Resort. It is with great pleasure that we receive your compliments. In addition, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our Heartist who work day after day to offer you an irreproachable service. Thank you and with the hope of welcoming you again soon Sincerely, Nhu Le (Ms.) Guest Relations Manager Novotel Phu Quoc Resort

Good as expected

Customer review rating 3.5/5

Daniel Families - 20/06/2021 Confirmed reviews ALL

Good breakfast, friendly staff, clean room. Near airport but not so close to Center, but for us its fine. Just the beach is not so great.

Xin chào anh Dũng, Chúng tôi xin cảm ơn những nhận xét của anh về kỳ nghỉ vừa qua tại Novotel Phu Quoc Resort. Chúng tôi luôn hân hạnh nhận được những phản hồi tích cực. Ngoài ra, chúng tôi rất lấy làm tiếc khi biết rằng trải nghiệm của anh về bãi biển không tốt trong thời gian lưu trú. Chúng tôi đã chia sẻ phản hồi của anh với khu vực liên quan để đảm bảo rằng vấn đề này không xảy ra trong tương lai. Xin vui lòng chấp nhận lời xin lỗi chân thành của chúng tôi về sự bất tiện mà anh gặp phải trong thời gian lưu trú. Cảm ơn anh một lần nữa vì đã chia sẻ kinh nghiệm của mình và chúng tôi hy vọng sớm chào đón anh quay trở lại với Novotel. Trân trọng, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Than thien , de chiu

Customer review rating 4.5/5

Nancy Families - 25/05/2021 Confirmed reviews ALL

Canh quan dep , nhan vien than thien , phuc vu phong tot , thuc an sang hop khau vi

Xin Chào! Cảm ơn bạn đã dành thời gian để chia sẻ phản hồi về kì nghỉ vừa qua. Chúng tôi rất xin lỗi về tiếng ồn đã ảnh hưởng đến kỳ nghỉ của mình. Chúng tôi hy vọng sẽ sớm được chào đón bạn trở lại Novotel Phu Quoc Resort trong thời gian sắp tới Trân trọng, Tram Nguyen (Ms.) Guest Relations Manager Novotel Phu Quoc Resort

good stay

Customer review rating 4.0/5

Linh C. Families - 17/05/2021 Confirmed reviews ALL

Good place for holiday. However, I wish to improve the variety of dishes in the menu.

Dear T. Nguyen Linh C., Xin Chào! We are very sorry to hear that your experience upon arrival and menu in restaurant was not good. We have shared your feedback with our concerned areas to improve our service. Please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for the sharing your feedback and we are looking forward to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Nice but not Great

Customer review rating 3.0/5

Anonymous Families - 11/05/2021 Confirmed reviews ALL

It was nice but not so great, the fitted sheet in my room was dirty with coffee mark. Receptionist was helpful but not much friendly, they didn't told me there was a buffet grill in the evening we stayed there.

Dear Mr. T., Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience about the room cleaning and receptionist; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.5/5

T. N. A. Couples - 05/05/2021 Confirmed reviews ALL

Staff's very enthusiastic, friendly, especially lounge bar bartender guy. The view is great.

Dear Ngoc A. T., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Besides, we are very sorry about the bathtub. We informed relevant department to check the issue. We are looking forward to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.0/5

Nguyễn T. B. N. Families - 04/05/2021 Confirmed reviews ALL

A lot of green, nice staff and service, nice beach and pools, far from center but near shuttle bus stop to Vin Safari, Vin Wonder,....

Dear Ngoc Bich Thi N., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback, I had noted the mention short comings on your last staying stay, I apologize as it was a true exception to our normal practices. I will share your comments with our team and all efforts are concentrated in preventing future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Well located

Customer review rating 4.5/5

Lê M. Q. Couples - 04/05/2021 Confirmed reviews ALL

Nice landscape, very good facilities. However, the number of dishes on the menu is not rich

Dear Minh Q. L., Xin Chào! At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Wonderful stay

Customer review rating 5.0/5

Jonathan B. Couples - 03/05/2021 Confirmed reviews ALL

Easy access to go around. Wonderful service, and had a really nice surprise of being a chosen guest. An overall awesome experience.

Dear Jonathan B., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 3.5/5

Phoebe Couples - 01/05/2021 Confirmed reviews ALL

Poor breakfast menu, limited time for shuttle bus to city center.

Dear Thanh Hang L., Xin Chào! I had noted the mention short comings during your stay, I apologize as it was a true exception to our normal practices. I will share your comments with our team and all efforts are concentrated in improving the service. Please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for the sharing your feedback and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

A nice resort

Customer review rating 4.5/5

T. H. T. Couples - 27/04/2021 Confirmed reviews ALL

I have stayed in some 5 stars resorts but I was impressed by The Novotel Phu Quoc Resort. The resort are large with the green garden. The swimming pool are beautiful. The room with nice view seeing the beach. The staff are courteous. When I come back Phu Quoc, I will stay here again and will stay longer here.

Dear T. Thi Hong T., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Well located

Customer review rating 4.5/5

Xuan C. N. T. Couples - 26/04/2021 Confirmed reviews ALL

Great Hotel! Your hotel is really a nice place to stay in for our holiday! We enjoyed the beautiful view, the great buffet breakfast and the warm welcome from the staff (especially Mr. Cuong (Food Exchange Restaurant) and Ms. Vy (Reception). We'll definitely come back again!

Dear N. T. Xuan Chi, Xin Chào! Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists Mr. Cuong and Ms. Vy! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Perfect short breaks holidays

TripAdvisor rating 5.0/5

Phuhoanglinh 19/01/2021 TripAdvisor review

Im working in Phu Quoc, my day off i decide to go Novotel to take a rest 1 day. Very beautiful place, feel really relaxing with the view, swimming pool, the beach there. Staffs are very friendly and helpful. I also enjoy the breakfast there with many choices. I think i get many benefit with a membership card ACCOR PLUS, discount 50% in the restaurants, its a lot because the price there is reasonable then i can get more discount. They also do a favor to upgrade my room, very happy. We come back there soon.

Xin Chào Phuhoanglinh! Thank you for your feedback and appreciation, I will share it to the team. Your kind words is the biggest pride for us. Looking forward to welcoming you back soon Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Fantastic stay in Novotel Phu Quoc Villa

TripAdvisor rating 5.0/5

717Klaus Friends getaway - 14/01/2020 TripAdvisor review

Very frinedly staff, excellent Service. we enjoyed our stay so much. I would like to say Special thanks to guest relation Manager Mrs. Hoa - she provided excellent Service, helped us with excursions, Transport and otther Things!

Dear 717Klaus, Xin Chào! I will share your review with our team and especially to Ms. Hoa our Guest Relation Officer. We have been working tirelessly to improve the quality of our services. I believe this feedback will be a great encouragement to all of our employees. As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! We sincerely hope that your next visit will be as enjoyable as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Very good as long as it wasn't full

TripAdvisor rating 3.0/5

AnnaAxe Family - 03/01/2020 TripAdvisor review

Our first week at the hotel when there wasn't that much people was very good. When the hotel was fully booked, the restaurant by the sea could not handle the orders, at the breakfast there was a chaos and the sun beds ran out. The hotel allowed people to reserve sun beds from 6am without using them for several hours. As a result, when you got down at 9am, all chairs were reserved. This created a lot of irritation for the guests. The staff at the hotel can speak very little English. But they are friendly! Summering: a very good hotel when it's not full :-)

Dear AnnaAxe, Xin Chào! Thank you so much for writing us a review and we are delighted to know your concerns. Beach and pool regulation does not include reservation of sunbeds, this matter had been discussed, looking into some solutions to be implemented and we also already have English classes implemented and still on going to better improve our heartists English communication. Your words are definitely appreciated and once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Fantastic resort for family trip

TripAdvisor rating 5.0/5

cheekeat1983 Family - 31/12/2019 TripAdvisor review

staff are extremely considerate and thougtful. got a free upgrade for my room as I informed them that my wife and I were traveling with our 2 years old daughter. we enjoy the pool very much and we look forward returning to Novotel Phu Quoc!

Dear cheekeat1983, Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Amazing hotel

TripAdvisor rating 5.0/5

baotram1028 Friends getaway - 22/11/2019 TripAdvisor review

Nice hotel, friendly staff. I came here with my friend. This hotel could see a beautiful sunset. Reception very helpful, you can get some advise from concierge for visit place in Phu Quoc. I very enjoyed.

Dear baotram1028, Xin chào! We highly appreciate your comment regarding to the stay at Novotel Phu Quoc resort. It is always a pleasure to receive positive feedback from our guests and we will definitely share it with our team. Thank you for taking time to write such a great review and we are looking forward to welcoming you back soon. Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

Experiences

TripAdvisor rating 5.0/5

thiennhi1992 Couples - 05/11/2019 TripAdvisor review

Nice and beautiful resort for couples and family. My boyfriend and I had a wonderful trip at Phu Quoc, my birthday was on Nov 1st, the staff gave me a small birthday cake at 31st Oct. That's fine! Small problem when call ''0'' for service but my room phone was not working.

Dear thiennhi1992, Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

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