Novotel Phu Quoc Resort Hotel 5 stars

The staffs are professional and very kind

We had a great time at Novotel Phu Quoc.

Good stay but breakfast was not variety, not desert to 5*. Good staff. Time to wait the electric car is quite long. Too far from center and far from the beach.

Nice place, nice room. Garden, beach and pools are excellent. Friendly staffs. However, our room was lately cleaned and was not carefully swept. The hotel should provide beverage service in pool and beach.

Good welcome from the airport to the lobby. Our rooms have excellent view to the ocean. Food is good and diverse. Staff are nice and supportive all the time.

Facilities are excellent, however service was bellow expectations for a 5 * resort. There is a lot room to improve on service by staff, need more training.

+ Pros: We have a pleasant experience during our 4 days stay in Novotel. The 3 bedroom villa is very nice and cozy. The staffs are very friendly and supportive. We like our small swimming pool in the villa very much. The beach club is also nice. The food in restaurant was very nice and super reasonable price. - Cons: sometimes the cleaning service is not super good ( the towel is not 100% wash, the floor still have food left from yesterday after cleaning). Quite difficult to call the buggy during peak hour The drink menu for Accor card is very poor and the quality is not so good. We left all the drinks after ordering because they are either too sweet or to sour.

The service is a little slow but overall we have a nice experience.

We enjoyed our room, views, the pool, and the welcoming staff.

This hotel is still doing a fantastic job and providing excellent service during these unusual days. Reception staff were plentiful and always had a smile and willingness to help. Main restaurant was well stocked and breakfast still amazing considering the lower than usual guest numbers. Great thought and execution into F&B special offers To entice guests to consume in-house. Excellent housekeeping, no delays. Special mention to Diogo. DM/RDM great attention to detail and always reaching Out to touch base with our experience. Evening bar service was fantastic, friendly and welcoming. We would not hesitate to come back to this property and look forward to recommending it to our friends and family. My only suggestion for improvement would be to have the onsite “shop” better stocked so guests did not have to leave the property. also to offer a poolside F&B service down at the beachfront pool.even if only for sunset cocktails. (We would have spent A lot more money if we could have consumed F&B down there) understandability it was closed the entire time we were down there. Thanks again Accor. Looking forward to our next visit.

Novotel itself was good. We love the beach there. But there is almost nothing around. We had to travel quite far to find a restaurant. Staff was not so helpful. Room rate was a bit high as comparing with the facilities and services.

The swimming pool is beautiful, the staff is very friendly and professional.

Excellent !!

We welcomed by a fantastic front of house team who took care of all our needs. Despite the closure of most of the outlets and lack of 5 Star Facilities such as 24 hour room service the stay was fantastic. We felt we had the place to ourselves. Thanks

When I come and checkin, I had wait to long time to check in, about 20 minute, and service for all member no one cace me and no welcome drink