Novotel Phu Quoc Resort

Novotel Phu Quoc Resort 5 stars

Customer review rating (ALL Rating) 4.6/5 1,104 reviews

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Description

Hotel extras

  • "Located on Bai Truong, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

  • Pamper kids with fun activities and meals with MyKids

  • "Free flow beverage experience with MyGlass package "

ALLSAFE approved hotel

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet, Duong To Commune, Kien Giang Province
91000-9200 PHU QUOC ISLAND
Vietnam

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS:10.12892, 103.982711

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,104 reviews

TripAdvisor Rating  4.0/5  1,390 reviews

A memorable vacation with Novotel Phu Quoc, Vietnam

Customer review rating 4.5/5

Vivek P. Families - Confirmed reviews ALL

Thank you for making our stay so comfortable, when we set out on our vacation, we had elaborate plans of exploring the beach city, island hoping and snorkeling, grand world, Safari etc., but as we landed and checked into the hotel, it was so homely and made us feel so luxurious we dropped some of the activities and spent a full day just inside the property, dipping in the pool and laying on the beach side. You have a fantastic property and well appointed rooms, infact your meticulous attention to details towards small things like additional beach footwear, additional bathrobe, waterproof carryon basket for stuff to carry on returning from beach, well placed hammocks all over the property etc etc.. many such small things, is what made this property very home like and welcoming. Not to forget to mention, your food at the restaurant was also appealing to all cultures including the A La carte menu as well as the breakfast buffet. Your concierge was very very helpful, above and beyond, the frontdesk actually gave us their mobile numbers to call them incase of any coordinating needed with the driver of the car we hired from the hotel to go to the city, (due to language barrier, communicating with driver on where to pickup us up etc. was challenging). Overall it was a fantastic memory created with my family at a very comfortable and luxurious stay. Oh! I almost forgot, your free airport shuttle for pick and drop was a surprise, we were not aware of this shuttle, as we exited the terminal we saw the Novotel counter with English speaking attendant and we knew this stay is going to be one fantastic memorable vacation. Thank you Novotel for once again delivering beyond expectation. Keep it up!

Xin chao Mr. P., Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Accommodation

Customer review rating 5.0/5

Tien Families - Confirmed reviews ALL

Everything was fantastic, the staff were incredibly hospitable, scenary-wise absolutely stunning! Would definitely stop by Novotel once more when we visit Phu Quoc.

Xin chao Thuy Tien M., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Room is huge. Nice view to pool with big balcony.

Customer review rating 4.0/5

H. Solo - Confirmed reviews ALL

The room is huge. The staff recognise my silver status even though I know is pretty low in the hotel programme. Appreciated it. They sent a plate of various fruits saying that it is due to my silver status. I think this is my first time getting such treatment. Breakfast is a good spread but can be a little busy during peak time. It has two swimming pools and one closer to the beach.

Xin chao Mr. H., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Just fine

Customer review rating 3.0/5

Minh P. Couples - Confirmed reviews ALL

Hello, Thank you for giving me a chance to provide feedback. First of all, I have to say some Novotel staff were fantastic. However, I was not truly happy with the Deluxe Bungalow with beach front and pool because of the construction in front of my bungalow and it was too close to my place which resulted to lack of privacy and lot of noise. The construction guys walked around the area all day and looked in my bungalow that made me so uncomfortable. Initially Novotel staff did warn me about the imperfect beach view and noises due to the construction - however I would have much more appreciated if they told me before payment was made. I booked the Bungalow through Agoda and I was told to pay at the property, NOT before the trip. Unfortunately Novotel staff proceeded payment 2 days prior to my arrival and it was an unexpected error in the payment process. Novotel staff sent me an email at 12.30pm to request an urgent payment transfer to their bank account, with just about 3 hours notice (they said they would cancel my booking if no payment received by 4pm on the day). I managed to transfer the payment on time but it was not a good start with Novotel Phu Quoc. Later on, staff sent me an email to confirm payment had been transferred, and offered 1 spa for 2 adults equivalent to VND2,000,000 + VND500 for any expenses at Novotel Phu Quoc because of the construction issue which had not been discussed beforehand. I paid ~VND12,000,000 for 2 nights to have a private space. I would have found somewhere else which was more valuable and private than Novotel Deluxe Bungalow with beach front and pool if I knew about the limited beach view, and more importantly the lack of privacy. Another issue was, a group of people who might be Novotel customers/staff/whoever had a long night party on the beach - they turned music loudly and made noise until 2.30am, which should not happen. My boyfriend did not let me call Reception as he did not want anyone in trouble. However, we both did not have good experiences with Novotel PQ as expected. To be honest, I really do not mind of paying extra for comfortable stay but it absolutely is not worth it this time. Kind Regards, Minh

Xin chao Ms. P., Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Nice holidays

Customer review rating 4.5/5

La T. D. Families - Confirmed reviews ALL

good location, good service

Xin Chào Mr. La, I will share your review with our team. We have been working tirelessly to improve the quality of our services. I believe this feedback will be a great encouragement to all of our employees. Thank you again for sharing your experience with us, and we sincerely hope that your next visit will be as enjoyable as the previous one. Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

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