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Novotel Phu Quoc Resort Hotel 5 stars

Customer review rating 4.4/5 6,456 reviews

ALLSAFE approved hotel

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Novotel Phu Quoc Resort
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+ 27 Services

Hotel extras

  • "Located on Truong Beach, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

  • Pamper kids with fun activities and meals with MyKids

  • "Free flow beverage experience with MyGlass package "

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Private beach
  • Bicycles rental
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200 phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Our accommodation(s)

Superior Room, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Garden View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Double Ocean View

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Ocean/Sea view *

Subject to availability

Superior Room, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Garden View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Twin Ocean View

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Ocean/Sea view *

Subject to availability

Family Room

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Pool side, Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe Twin, 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

TROPICANA RESTAURANT

Type of cuisine: Regional

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE

Type of cuisine: International

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Moment Bar

Non contractual photo

Enjoy every moment in your life as it comes by sipping a great drink and light meals at Moment Bar.

OCEAN BAR

Non contractual photo

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,456 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,372 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent service

Customer review rating 4.5/5

Phuong N. Families - 15/04/2021 Confirmed reviews ALL

Thank you for the Novotel team for delivering the most outstanding services during our stay. I genuinely appreciated each member whom we encountered for their friendliness and professional service.

Dear N. Thi Kim Phuong, Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay but poor buffet menu

Customer review rating 4.0/5

Vy N. Friends - 15/04/2021 Confirmed reviews ALL

We had a good time staying at Novotel Phu Quoc. The customer service was good. Clean beach, swimming pool and sauna. The room is super clean and tidy. There was island tours information booth which was useful and convenient for customer. However, the morning buffet was not as good as I expected. Dishes were not diverse compared to another hotel in Accor group (e.g. iBis Vung Tau). I didnt find the evening seafood buffet interesting either. Thus, I had to ride to the Ham Ninh village for the dinner

Dear Thanh Vy N., Xin Chào! Thank you for your valuable comments and suggestions regarding your stay at the Novotel Phu Quoc Resort. We will strive to improve our service based on the opinions that we receive. All the staff are looking forward to your stay. Thank you for your continued support. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Outstanding!

Customer review rating 5.0/5

Thuy Couples - 13/04/2021 Confirmed reviews ALL

If you have the Bamboo Umbrella on the beach would be good for someone who cannot stay long under the sun.

Dear N. Thi Thu Thuy, Thank you for your valuable comments and suggestions regarding your stay at the Novotel Phu Quoc Resort. We will strive to improve our service based on the opinions and impressions we receive. All the staff are looking forward to your stay. Thank you for your continued support. Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Wonderful stay

Customer review rating 4.5/5

Phu. Families - 10/04/2021 Confirmed reviews ALL

Thank you for making my parents‘ holiday wonderful with all responsive services they received during their stay. Although I did not personally experience the services, I was told by my parents that every staff who encountered and delivered services to them did their best job ever as they regularly checked on them to ensure everything okay. Please kindly send my gratitude to them for their warm and kind hospitality which has left my parents such beautiful impressions. My apology for not remembering all their names. I genuinely appreciate your assistance for sending a birthday cake to my parents‘ room.

Xin Chào Phu! Thank you for your feedback and appreciation. It is our honor to welcome your parents. We are delighted to learn that they had a joyful experience with us. Looking forward to welcome your family back soon Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.0/5

Pham T. D. L. Friends - 25/03/2021 Confirmed reviews ALL

Good service, nice pools and private beach. However the hotel is far from the central of Duong Dong town, have no shuttle bus in day time.

Dear Pham Thi Dieu L., Xin Chào! Thank you for your valuable comments and suggestions regarding your stay at the Novotel Phu Quoc Resort. We will strive to improve our service based on the opinions and impressions we receive. Looking forward to welcoming you again Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Excellence stay, great place for relax and sunset

Customer review rating 5.0/5

D. K. H. Friends - 23/03/2021 Confirmed reviews ALL

This was my fourth time here within 7 months. To say how good this place is, always love to come back here as it is so value for money (as a member we of Accorhotel) big place for exercise (walking around), two great swimming pools to chill. Many thanks for all the staffs to make this place a great place for holiday. Specially thanks you to Lisa for all her support during my stay there.

Dear H. Khac D., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to serve you. Your feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort P.S: Thank you for your mention my name :)

Nice hotel and friendly helpful staffs

Customer review rating 4.5/5

Van L. Friends - 22/03/2021 Confirmed reviews ALL

The location is good and it is not very far to go to the town and Hon Thom cable car. The food was good and the staffs were helpful.

Dear Van L. D., Xin Chào! Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcome you back soon. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Its ok

Customer review rating 4.0/5

Haith Families - 20/03/2021 Confirmed reviews ALL

Almost is ok. But toilet made us to feel uncomfortable

Dear Huu Hai T., Xin Chào! We are very sorry to hear that you do not feel comfortable with the restroom. Please do accept our sincere apologies for the inconvenience you encountered during your stay. We will strive to improve our service based on the opinions that we receive. Thank you for sharing your feedback and we hope your next visit will be much better than the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

good stay

Customer review rating 3.5/5

Quang Families - 19/03/2021 Confirmed reviews ALL

(+)good place for relaxing time with my family . late check out . good preparation while request check-in online friendly staff (-) maybe affected by Corona lead to lack of staff , service in hotel bit slow ( sea transportation , cleaning not ontime , entertainment reduce 60-70% and close sea-pub too early even weekeend) .

Dear Anh Quang N., Xin Chào! We are very sorry to hear that you cannot enjoy 100% service experience during your stay. Please do accept our sincere apologies for the inconvenience you encountered during your stay. We appreciate you sharing your concerns, and we hope that you will give us the chance to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Everything in Here !

Customer review rating 5.0/5

Tri D. Friends - 17/03/2021 Confirmed reviews ALL

Dedicated and professional staff, always listening to customers. Buffer Breakfast is very diverse. The exterior and facility are amazing plus the private beach is fresh . I booked some tours right at front desk and It's much cheaper than other applications , agencies. there is a bus station in front of Novotel where convenient for picking up the bus of Vinwonder , Oversea Cable , ..

Dear Nguyen Xuan Tri D., Xin Chào! We look forward to your words of praise. We are happy to pass on your positive appreciation to Mrs. Nhung and to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service. We hope to see you again soon. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Great as always

Customer review rating 5.0/5

Paul Solo - 11/03/2021 Confirmed reviews ALL

I returned to the hotel for the 3rd time in as many months and the standard of rooms, facilities and service has been consistent throughout. Staff are always friendly and welcoming, doing everything they can to enhance your stay - this time around they were able to facilitate both early checkin and late check out! The location is great for a weekend trip, very close to the airport, private beach and a few nice restaurants across the street if you get bored of the hotel restaurants.

Dear Mr. Paul C., Thank you for coming back Novotel Phu Quoc Resort We are very grateful for your comments and we are always very pleased to receive positive feedback. I will definitely let our Heartists, especially Xuan know about your compliments, I am sure that such reviews will serve as a good motivation for all staff. Thanks again for your feedback and we hope we could welcome you 4th time in the near future. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Exceptional experience

Customer review rating 5.0/5

Anh N. Families - 10/03/2021 Confirmed reviews ALL

I stayed at Novotel Phu Quoc with my family for 2 nights in 2 Superior Room - Garden View. Hotel staff were all welcoming, helpful and professional. Room services were set up as required and met our expectations. Dishes at Food Exchange were great, including both local and western food. My parents really loved “banh mi ngu coc” and “goi ca trich” carefully served by the restaurant. Airport pickup service was punctual and communication was clear. Overall, I had nothing to complain about and will recommend Novotel Phu Quoc to my friends.

Dear N. Thi Nhat Anh, Xin Chào! Thank you so much for writing such an excellent review. I will share your comments with our team especially to Ms. Sam. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. We are looking forward to seeing you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Magnifique

Customer review rating 5.0/5

Bastien A. T. Couples - 04/03/2021 Confirmed reviews ALL

Room was huge with stunning view. Thank you everyone of the team to take a good care of us! From Bastien and T.

Dear Bastien and T., Xin Chào! Thank you for your feedback and appreciation. We are delighted to learn that you had a joyful experience with us. We do hope to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Perfect short breaks holidays

TripAdvisor rating 5.0/5

Phuhoanglinh 19/01/2021 TripAdvisor review

Im working in Phu Quoc, my day off i decide to go Novotel to take a rest 1 day. Very beautiful place, feel really relaxing with the view, swimming pool, the beach there. Staffs are very friendly and helpful. I also enjoy the breakfast there with many choices. I think i get many benefit with a membership card ACCOR PLUS, discount 50% in the restaurants, its a lot because the price there is reasonable then i can get more discount. They also do a favor to upgrade my room, very happy. We come back there soon.

Xin Chào Phuhoanglinh! Thank you for your feedback and appreciation, I will share it to the team. Your kind words is the biggest pride for us. Looking forward to welcoming you back soon Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Fantastic stay in Novotel Phu Quoc Villa

TripAdvisor rating 5.0/5

717Klaus Friends getaway - 14/01/2020 TripAdvisor review

Very frinedly staff, excellent Service. we enjoyed our stay so much. I would like to say Special thanks to guest relation Manager Mrs. Hoa - she provided excellent Service, helped us with excursions, Transport and otther Things!

Dear 717Klaus, Xin Chào! I will share your review with our team and especially to Ms. Hoa our Guest Relation Officer. We have been working tirelessly to improve the quality of our services. I believe this feedback will be a great encouragement to all of our employees. As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! We sincerely hope that your next visit will be as enjoyable as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Very good as long as it wasn't full

TripAdvisor rating 3.0/5

AnnaAxe Family - 03/01/2020 TripAdvisor review

Our first week at the hotel when there wasn't that much people was very good. When the hotel was fully booked, the restaurant by the sea could not handle the orders, at the breakfast there was a chaos and the sun beds ran out. The hotel allowed people to reserve sun beds from 6am without using them for several hours. As a result, when you got down at 9am, all chairs were reserved. This created a lot of irritation for the guests. The staff at the hotel can speak very little English. But they are friendly! Summering: a very good hotel when it's not full :-)

Dear AnnaAxe, Xin Chào! Thank you so much for writing us a review and we are delighted to know your concerns. Beach and pool regulation does not include reservation of sunbeds, this matter had been discussed, looking into some solutions to be implemented and we also already have English classes implemented and still on going to better improve our heartists English communication. Your words are definitely appreciated and once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Fantastic resort for family trip

TripAdvisor rating 5.0/5

cheekeat1983 Family - 31/12/2019 TripAdvisor review

staff are extremely considerate and thougtful. got a free upgrade for my room as I informed them that my wife and I were traveling with our 2 years old daughter. we enjoy the pool very much and we look forward returning to Novotel Phu Quoc!

Dear cheekeat1983, Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Amazing hotel

TripAdvisor rating 5.0/5

baotram1028 Friends getaway - 22/11/2019 TripAdvisor review

Nice hotel, friendly staff. I came here with my friend. This hotel could see a beautiful sunset. Reception very helpful, you can get some advise from concierge for visit place in Phu Quoc. I very enjoyed.

Dear baotram1028, Xin chào! We highly appreciate your comment regarding to the stay at Novotel Phu Quoc resort. It is always a pleasure to receive positive feedback from our guests and we will definitely share it with our team. Thank you for taking time to write such a great review and we are looking forward to welcoming you back soon. Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

Experiences

TripAdvisor rating 5.0/5

thiennhi1992 Couples - 05/11/2019 TripAdvisor review

Nice and beautiful resort for couples and family. My boyfriend and I had a wonderful trip at Phu Quoc, my birthday was on Nov 1st, the staff gave me a small birthday cake at 31st Oct. That's fine! Small problem when call ''0'' for service but my room phone was not working.

Dear thiennhi1992, Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Great place to relax

TripAdvisor rating 5.0/5

Adventure52621200183 Couples - 04/11/2019 TripAdvisor review

The pools are great and the beach is lovely. The staff try hard, although every so often something odd might happen - e.g. refusal to give a receipt for a service. Breakfast is good, but gets repetitive, with not many option changes. Food and drink is overpriced, but it always is in hotels

Dear Adventure52621200183, Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback, i had noted your comments during your stay, I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

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