Novotel Phu Quoc Resort Hotel 5 stars

Customer review rating 4.4/5 5,826 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Phu Quoc Resort
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+ 26 Services
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Hotel extras

  • Located on Bai Truong, renowned for its stunning sunsets

  • Large choice of Bungalow types with option of private pool

  • Highest quality seafood available our signature Restaurant.

  • Pamper kids with fun activities and meals with MyKids

  • Free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Two outdoor tennis courts
  • Bicycles rental
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200
phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Our accommodations

Superior Room, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Double Ocean View

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

Superior Room, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Ocean View

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

Family Room

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin, 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 51 / 549 sq ft
  • Views: Garden side, Sea side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Villa with 5 Bedrooms

  • Max. number of persons: 9
  • Area: From 435 / 4682 sq ft
Rooms

Our restaurants and bars

TROPICANA RESTAURANT

Type of cuisine: Regional

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE

Type of cuisine: International

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN BAR

Non contractual photo

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,826 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,310 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Pleasant stay

Customer review rating 4.4/5

Ianni Couples - 31/07/2020 Confirmed reviews ALL

We enjoyed our recent trip to the Novotel Phu Quoc. The amenities and accommodation met our expectations based on the price and online offering. The pool, beach, gym and tennis courts were well maintained and were an added pleasure for us to enjoy.

Dear Ioannis P., Xin Chào! Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists Ms. Trang. As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Enjoy

Customer review rating 4.4/5

B. H. M. Couples - 31/07/2020 Confirmed reviews ALL

Very beautiful hotel, pool and beach. Supportive and friendly staffs. Reasonable price

Dear Huyen M. B., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Mai X. Families - 30/07/2020 Confirmed reviews ALL

We booked 3 bedroom villa. My husband and I were bit by mattress insects and got some itchy solen bite on back and legs. The resort was full of guests so staff was not helpful

Dear Mai x. , Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. It is not our intention to make you feel neglected, rest assured that we are taking the appropriate measures and all our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again and Thank you for your loyalty Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Wonderful in many aspects

Customer review rating 4.4/5

Dat T. Families - 30/07/2020 Confirmed reviews ALL

- clean, well organized room - friendly and actively staff support - nice location with breathtaking view (pool & beach) - great breakfast buffet, healthy eating & kids love it

Dear Tan Dat T., Xin Chào! We look forward to your words of praise. We are happy to pass on your positive appreciation to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service. We hope to see you again soon. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.4/5

Chuyen Families - 30/07/2020 Confirmed reviews ALL

We had good time staying at Novotel

Dear Chuyen D., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice place, nice staffs - I love this Hotel

Customer review rating 4.4/5

L. T. N. C. Families - 23/07/2020 Confirmed reviews ALL

The staffs are professional and very kind

Dear Thi Nhi C. L., Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.4/5

Vannguyen Families - 22/07/2020 Confirmed reviews ALL

We had a great time at Novotel Phu Quoc.

Dear Thi Hong Van N., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Not well located

Customer review rating 4.4/5

Dang T. A. Families - 21/07/2020 Confirmed reviews ALL

Good stay but breakfast was not variety, not desert to 5*. Good staff. Time to wait the electric car is quite long. Too far from center and far from the beach.

Dear Dang The A., Xin Chào! Thank you for providing us your experience. We have shared your feedback with our concerned areas to improve our services. Please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for the sharing your feedback and we are looking forward to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Good location, excellent equipment

Customer review rating 4.4/5

Huyen P. Families - 20/07/2020 Confirmed reviews ALL

Nice place, nice room. Garden, beach and pools are excellent. Friendly staffs. However, our room was lately cleaned and was not carefully swept. The hotel should provide beverage service in pool and beach.

Dear Thi dieu huyen P., Xin Chào! Thank you for staying at Novotel Phu Quoc Resort, we were happy to welcome you in this unprecedented times and hope you enjoyed your stay with us. We are grateful for your time to share your feedback and experience with us. To better improve our services we are implementing new standard in compliance with ALLSAFE measures for your safety and comfort, and some of our services are in limited operation time. We look forward to welcome you again soon. Yours sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Perfect vacation

Customer review rating 4.4/5

T. Y. Families - 17/07/2020 Confirmed reviews ALL

Good welcome from the airport to the lobby. Our rooms have excellent view to the ocean. Food is good and diverse. Staff are nice and supportive all the time.

Dear Thi Hai Y. T., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team and to Hai. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Mice facilities

Customer review rating 4.4/5

Luis Families - 16/07/2020 Confirmed reviews ALL

Facilities are excellent, however service was bellow expectations for a 5 * resort. There is a lot room to improve on service by staff, need more training.

Dear Luis G., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback, i had noted the mention short comings during your stay, i apologize as it was a true exception to our normal practices. I will share your comments with our team and all efforts are concentrated in preventing future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Nice family holiday in Phu Quoc summer 2020

Customer review rating 4.4/5

Hang N. Families - 15/07/2020 Confirmed reviews ALL

+ Pros: We have a pleasant experience during our 4 days stay in Novotel. The 3 bedroom villa is very nice and cozy. The staffs are very friendly and supportive. We like our small swimming pool in the villa very much. The beach club is also nice. The food in restaurant was very nice and super reasonable price. - Cons: sometimes the cleaning service is not super good ( the towel is not 100% wash, the floor still have food left from yesterday after cleaning). Quite difficult to call the buggy during peak hour The drink menu for Accor card is very poor and the quality is not so good. We left all the drinks after ordering because they are either too sweet or to sour.

Dear Hang Diem Trinh N., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback, i had noted the mention short comings during your stay and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.4/5

Thao Families - 14/07/2020 Confirmed reviews ALL

The service is a little slow but overall we have a nice experience.

Dear Thu Thao L., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Friendly staff

Customer review rating 4.4/5

Anonymous Families - 13/07/2020 Confirmed reviews ALL

We enjoyed our room, views, the pool, and the welcoming staff.

Dear Ashley Brown M., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. We look forward to your words of praise and to know we meet your expectations. We are happy to pass on your positive appreciation to Ms. Nhieu and to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service. Thank you again for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Keeping it together very well.

Customer review rating 4.4/5

Dion@hanoi Families - 13/07/2020 Confirmed reviews ALL

This hotel is still doing a fantastic job and providing excellent service during these unusual days. Reception staff were plentiful and always had a smile and willingness to help. Main restaurant was well stocked and breakfast still amazing considering the lower than usual guest numbers. Great thought and execution into F&B special offers To entice guests to consume in-house. Excellent housekeeping, no delays. Special mention to Diogo. DM/RDM great attention to detail and always reaching Out to touch base with our experience. Evening bar service was fantastic, friendly and welcoming. We would not hesitate to come back to this property and look forward to recommending it to our friends and family. My only suggestion for improvement would be to have the onsite “shop” better stocked so guests did not have to leave the property. also to offer a poolside F&B service down at the beachfront pool.even if only for sunset cocktails. (We would have spent A lot more money if we could have consumed F&B down there) understandability it was closed the entire time we were down there. Thanks again Accor. Looking forward to our next visit.

Dear Dion Lee M., Xin Chào! We were happy to welcome you in these unprecedented times and thank you for staying at Novotel Phu Quoc Resort recently. It is always a pleasure to receive positive feedback. I will share your comments with our team and to Mr. Diogo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Isolating location. Receptionist/staff was not so helpful

Customer review rating 4.4/5

Anonymous Families - 11/07/2020 Confirmed reviews ALL

Novotel itself was good. We love the beach there. But there is almost nothing around. We had to travel quite far to find a restaurant. Staff was not so helpful. Room rate was a bit high as comparing with the facilities and services.

Dear Van Trinh T., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.4/5

Nguyen T. T. V. Families - 09/07/2020 Confirmed reviews ALL

The swimming pool is beautiful, the staff is very friendly and professional.

Dear Thi Thu V. Nguyen, We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff Thank you again for sharing your experience Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

excellent service, spacious hotel & good facilities, good food

Customer review rating 4.4/5

Ew N. Families - 07/07/2020 Confirmed reviews ALL

Excellent !!

Dear Eng Wan N., Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Good start to the holiday

Customer review rating 4.4/5

Alex Couples - 05/07/2020 Confirmed reviews ALL

We welcomed by a fantastic front of house team who took care of all our needs. Despite the closure of most of the outlets and lack of 5 Star Facilities such as 24 hour room service the stay was fantastic. We felt we had the place to ourselves. Thanks

Dear Alexander William R., Xin Chào! Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in. I would like to apologize for the shortcoming from our team and it had been address accordingly. We hope to see you again soon. Sincerely yours Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

So bad at check in, I'm gold member but when I come to check in, I had to wait to long time and no sevite

Customer review rating 4.4/5

N. T. M. D. Families - 04/07/2020 Confirmed reviews ALL

When I come and checkin, I had wait to long time to check in, about 20 minute, and service for all member no one cace me and no welcome drink

Dear N. Thi Minh D. , Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback, i had noted the mention short comings during your check in, i apologize as it was a true exception to our normal practices. I had shared your comments with our team and our Front Office Manager had reach out to you personally to extend his apologies. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
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