La Veranda Resort Phu Quoc - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.9/5 777 reviews

Best price
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La Veranda Resort Phu Quoc - MGallery Collection - Image 1
La Veranda Resort Phu Quoc - MGallery Collection - Image 2
La Veranda Resort Phu Quoc - MGallery Collection - Image 3
La Veranda Resort Phu Quoc - MGallery Collection - Image 4
Tran Hung Dao Street, Duong Dong Beach, 95000 PHU QUOC, Vietnam

Description

Hotel extras

  • Complimentary round-trip airport transfer from 06:00am to 22:00 daily by shared car

  • Indulge in our unique drink experience with MyGlass package

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Free use of kayak, ping-pong and petanque

  • Complimentary morning yoga on the beach

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

PREMIER GARDEN, 1 Double Or 2 Single Size Beds

Photo out of - PREMIER GARDEN, 1 Double Or 2 Single Size Beds

Set in a seaside mansion amidst lush botanical gardens, this comfortable 46 m² (495 sq.ft) room features a private terrace or balcony with garden views, satellite TV, upscale organic amenities, a ceiling fan, complimentary WIFI, Bluetooth docking station.

  • Views:

    Garden View

Max. number of persons
3
Area
From 46 m² / 495 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • 3 pers. max
  • 46 m² / 495 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
See availabilities

For those who love the restful atmosphere of the sea and palm trees, this comfortable 46 m² (495 sq.ft.) room features a private terrace or balcony with sea view, satellite TV, organic amenities, ceiling fan, complimentary WIFI, Bluetooth docking station.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 46 m² / 495 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Enjoy the restful view of the sea from your lion claw bathtub. This memorable 50 m² room features a sea view bathroom, bathtub,private terrace or balcony, satellite TV, upscale organic amenities, ceiling fan, complimentary WIFI, Bluetooth docking station.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Suite

Ocean Suite

Photo out of - Ocean Suite

Experience traditional bespoke sophistication. This huge 73 m² suite with stunning sea and sunset views, features a dining and living area, private terrace, bathtub and shower, satellite TV, ceiling fan, complimentary WIFI, Bluetooth docking station.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Villa

LA VERANDA OCEAN VILLA, 1 Double Bed

Photo out of - LA VERANDA OCEAN VILLA, 1 Double Bed

Step back in time in these six 71sqm rooms, capturing the charm of French colonial grandeur. Relax on your private ocean-view terrace, where manicured gardens, golden sands and vivid Phú Quốc sunsets in crimson and blue create a timeless, romantic retreat

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 71 m² / 764 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Hotel location

La Veranda Resort Phu Quoc - MGallery Collection

Tran Hung Dao Street, Duong Dong Beach
95000 PHU QUOC
Vietnam

GPS:10.1931, 103.96503

Telephone
Fax +84 297 3982 998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • PHU QUOC AIRPORT

In hotel

Hotel informations

  • 74 rooms
  • 18 connecting rooms
  • 74 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Vietnamese

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte

Business

2 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Well-being

Pool

  • Outside
  • On site

Fitness

  • On site

Sports and leisure

Private beach

  • On site

Private beach

  • Nearby

Kayaking

  • Nearby

Kayaking

  • On site
  • On site

THE PEPPER TREE

Photo out of - THE PEPPER TREE

The Pepper Tree commands stunning views over the ocean and the view at sunset is incomparable. Combine this with the innovative Pacific Rim cuisine devised by our talented team of chefs and you have the perfect sensory experience.

Cooking style
International
Capacity
120
Tran Hung Dao Street, Duong Dong Beach, 95000 Phu Quoc, Vietnam
Telephone +84 297 3982 988
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

The Pepper Tree commands stunning views over the ocean and the view at sunset is incomparable. Combine this with the innovative Pacific Rim cuisine devised by our talented team of chefs and you have the perfect sensory experience.

The Lounge Bar is open everyday serving a menu of light refreshments, ice cream and cocktails. Being able to look over the ocean, watching the sun set, makes this the ideal place for a relaxing afternoon before the night falls.

Dive into pure relaxation in our stunning pool, a serene retreat designed for ultimate comfort.

Elevate your workout in our state-of-the-art fitness centre, featuring cutting-edge equipment, personalised training, and a refined, energising ambiance.

Travelers in search of relaxation will find endless ways to recharge in the collection's hotels. The spa & pool offer the chance of a well-deserved break.

For weddings, civil unions, birthdays, reunions of family or friends, the hotels in the MGallery collection offer guests a unique experience, in a remarkable setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  777 reviews

Customer review rating 4.5/5

Muhlen S. K. H. Friends - Confirmed reviews ALL

Dear Muhlen S. K. H., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Customer review rating 4.5/5

Eun N. Solo - Confirmed reviews ALL

Dear Eun N., Warm greetings from La Veranda Resort Phu Quoc - MGallery! Thank you so much for this wonderful review! We're delighted that our timeless, colonial-inspired charm came through as character rather than age, it's truly at the heart of what makes La Veranda unique, and we are glad you found the resort clean and well-maintained throughout your stay. It's also lovely to hear that our activities and programs added an extra layer of enjoyment to your time with us. A heartfelt thank you as well for your kind words about Ms. Tuyet, our F&B Supervisor. We'll be sure to pass along your compliments to her and the team, as recognition like this means so much and truly reflects the warm, attentive spirit we strive for at La Veranda. We're so happy to hear you had a pleasant stay, and we'd love nothing more than to welcome you back again soon! Warm regards, Shamir Gubot Espera Director of Guest Relations La Veranda Team

Customer review rating 5.0/5

Truelove N. W. Couples - Confirmed reviews ALL

Dear N. W. Truelove, Warm greetings from La Veranda Resort Phu Quoc - MGallery! Thank you so much for this heartwarming review! We're absolutely delighted to hear you felt so well taken care of during your stay, and I have to say, it means a great deal to receive this note personally, as Sam myself! I'll be sure to hold onto your kind words as a personal highlight, and I'm truly touched that our efforts made your stay feel perfect. Moments like this are exactly why we do what we do at La Veranda, so thank you for taking the time to share it. We hope to welcome you back again soon! Warm regards, Shamir Gubot Espera Director of Guest Relations La Veranda Team

Customer review rating 5.0/5

Ly B. V. Friends - Confirmed reviews ALL

Dear Ly B. V., Warm greetings from La Veranda Resort Phu Quoc - MGallery! Thank you so much for this wonderful review! We're delighted that our tropical gardens added such a beautiful touch to your stay, and it's lovely to hear you enjoyed your room as well as the warm friendliness of our team. Knowing you're already looking forward to returning means so much to us, we truly can't wait to welcome you back to La Veranda soon! Warm regards, Shamir Gubot Espera Director of Guest Relations La Veranda Team

Customer review rating 1.0/5

Dhanuka H. Friends - Confirmed reviews ALL

Dear Mr. H. Dhanuka, Warm Greetings from La Veranda Resort Phu Quoc – MGallery! Thank you for taking the time to share such a detailed account of your stay, and for your loyalty as an Accor+ Explorer Gold member. We're glad the room, view, and garden access met your expectations, and we're grateful for your kind words about our front office and breakfast team. That said, we are genuinely sorry that several aspects of your stay did not reflect the standard we hold ourselves to, and we'd like to address each point directly: Our F&B outlet hours are published in advance, but we recognize this isn't ideal for guests arriving late at night, and we will look at how we can better prepare for those arriving outside standard hours. On the spa and wellness experience, we're sorry the sauna and steam room were not ready when promised on both occasions. This was due to a technical issue, which our team proactively communicated and apologized for at the time. We understand this still meant you were unable to use the facilities as intended, and we are reviewing this internally to prevent it from happening again. Regarding breakfast, we understand the spread felt limited, and we hear you on wanting more international and vegetarian/vegan options, as well as consistency with everyday favorites being available. We will share this directly with our culinary team as we work on expanding our offering. On late checkout, please understand that as a soft benefit for our Gold members, it is always subject to availability, and given our occupancy at the time, we were unfortunately unable to extend it further beyond the time already agreed. Our team called you around 15 minutes ahead of that agreed time solely to check in and offer luggage assistance this was intended as a courtesy, not a request for you to leave the room early, and we're sorry if it came across that way. On checkout, we deeply regret that you felt uncomfortable and disrespected. Please know that treating every guest with fairness and respect is fundamental to who we are, and it was never our intention to make you feel otherwise. We take this seriously and are reviewing how our checkout procedures are conducted and communicated to ensure no guest experiences this again. We're also sorry for the delay and confusion around the currency note at checkout this was a lapse on our team's part, and we apologize for the inconvenience it caused during an already difficult moment. Thank you again for your candid feedback it genuinely helps us improve. We wish you all the best in your future travels. Warm regards, Shamir Gubot Espera Director Of Guests Relations La Veranda Team

Dear Muhlen S. K. H., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Customer review rating 4.5/5

Eun N. Solo - Confirmed reviews ALL

Although the hotel is quite old, it is very clean and well-maintained. I was also impressed by the variety of programs and activities offered by the hotel, which made my stay even more enjoyable. A special mention goes to Ms. Tuyet, the F&B Supervisor, who was exceptionally kind, friendly, and attentive throughout my stay. Her warm and professional service really made a positive impression on me. Overall, I had a very pleasant experience and would be happy to stay here again.

Dear Eun N., Warm greetings from La Veranda Resort Phu Quoc - MGallery! Thank you so much for this wonderful review! We're delighted that our timeless, colonial-inspired charm came through as character rather than age, it's truly at the heart of what makes La Veranda unique, and we are glad you found the resort clean and well-maintained throughout your stay. It's also lovely to hear that our activities and programs added an extra layer of enjoyment to your time with us. A heartfelt thank you as well for your kind words about Ms. Tuyet, our F&B Supervisor. We'll be sure to pass along your compliments to her and the team, as recognition like this means so much and truly reflects the warm, attentive spirit we strive for at La Veranda. We're so happy to hear you had a pleasant stay, and we'd love nothing more than to welcome you back again soon! Warm regards, Shamir Gubot Espera Director of Guest Relations La Veranda Team

Customer review rating 5.0/5

Truelove N. W. Couples - Confirmed reviews ALL

We were spoilt by the staff, especially Sam who went out of his way to ensure our stay was perfect.

Dear N. W. Truelove, Warm greetings from La Veranda Resort Phu Quoc - MGallery! Thank you so much for this heartwarming review! We're absolutely delighted to hear you felt so well taken care of during your stay, and I have to say, it means a great deal to receive this note personally, as Sam myself! I'll be sure to hold onto your kind words as a personal highlight, and I'm truly touched that our efforts made your stay feel perfect. Moments like this are exactly why we do what we do at La Veranda, so thank you for taking the time to share it. We hope to welcome you back again soon! Warm regards, Shamir Gubot Espera Director of Guest Relations La Veranda Team

Customer review rating 5.0/5

Ly B. V. Friends - Confirmed reviews ALL

Beautiful resort with tropical garden! The room and staff ‘s very friendly I will come back soon

Dear Ly B. V., Warm greetings from La Veranda Resort Phu Quoc - MGallery! Thank you so much for this wonderful review! We're delighted that our tropical gardens added such a beautiful touch to your stay, and it's lovely to hear you enjoyed your room as well as the warm friendliness of our team. Knowing you're already looking forward to returning means so much to us, we truly can't wait to welcome you back to La Veranda soon! Warm regards, Shamir Gubot Espera Director of Guest Relations La Veranda Team

Customer review rating 1.0/5

Dhanuka H. Friends - Confirmed reviews ALL

As an Accor+ Explorer Gold member of three years, having stayed at numerous Accor, Marriott, and Hilton properties across 50+ countries (where I also hold Gold-tier status), I'm basing this review purely on the level of service received during my stay. What worked well: The room itself was excellent — a great ocean view, direct garden access, and amenities that covered everything needed for the stay. It exceeded expectations in every respect; our room and front porch in particular were outstanding, and we were given the same category we booked but the best unit available within it. Genuinely impressive. Where the experience fell short: 1. We checked in around 11:50 PM to find both the bar and restaurant closed — apparently they close at 9:45 PM. For a property at this price point, some form of round-the-clock F&B, even a limited late-night menu, is a reasonable expectation. 2. Sauna and steam facilities carried a separate charge of roughly USD 25 — these should be complimentary at a premium beach resort of this calibre. 3. The spa and massage pricing felt high for the service level, even with a 20% discount. On my first spa day, staff agreed to provide complimentary sauna access afterwards, but only switched the sauna on once my treatment had ended — meaning it took roughly 30 minutes to heat up. I ended up leaving before it was even usable. 4. The same issue recurred on my second spa day with the steam room: after waiting inside for about 20 minutes with no steam generated, I left. 5. The breakfast spread was limited and would benefit from more international and vegetarian/vegan options. Basic items like hot potatoes or wedges were missing on one occasion. 6. As a Gold member, the late checkout offered was only until 1:30 PM - whereas generally it's at least till 4 PM. Staff began calling at 1:10 PM to collect our luggage and ask us to leave — earlier than the agreed time. 7. The checkout process included an incident that left us deeply uncomfortable and disrespected. Staff alleged we had taken a "beach basket" that was never present in our room to begin with, and a refillable soap container that we had simply moved from the shower area to the bathtub area for use (where it was empty) — rather than checking the full bathroom before alleging theft. As the only Indian guests at the property during our stay, the experience felt targeted and discriminatory rather than a routine oversight, and I'd encourage the hotel to review how these checks are conducted and communicated to avoid guests feeling singled out. 8. While settling the final bill at checkout, staff refused to accept a USD 20 note — the same note they themselves had given us as change at check-in — citing ink marks or scratches. We had to insist they review CCTV footage and confirm with check-in staff before they accepted their own currency back, after an avoidable and unnecessary delay. Overall: The physical product — room, view, amenities — is genuinely strong, and the front office/breakfast team deserve credit. But the checkout experience, combined with the recurring service breakdowns around the spa and wellness facilities, fell well short of what the Accor brand and this price tier should deliver. I'd want to see this addressed before recommending the property to fellow Accor members or returning myself. I'd strongly advise fellow travellers to take note of this before booking. Incidents like these devalue the property and call into question the brand value Accor is meant to stand for. I would not stay here again, nor would I recommend this property to anyone.

Dear Mr. H. Dhanuka, Warm Greetings from La Veranda Resort Phu Quoc – MGallery! Thank you for taking the time to share such a detailed account of your stay, and for your loyalty as an Accor+ Explorer Gold member. We're glad the room, view, and garden access met your expectations, and we're grateful for your kind words about our front office and breakfast team. That said, we are genuinely sorry that several aspects of your stay did not reflect the standard we hold ourselves to, and we'd like to address each point directly: Our F&B outlet hours are published in advance, but we recognize this isn't ideal for guests arriving late at night, and we will look at how we can better prepare for those arriving outside standard hours. On the spa and wellness experience, we're sorry the sauna and steam room were not ready when promised on both occasions. This was due to a technical issue, which our team proactively communicated and apologized for at the time. We understand this still meant you were unable to use the facilities as intended, and we are reviewing this internally to prevent it from happening again. Regarding breakfast, we understand the spread felt limited, and we hear you on wanting more international and vegetarian/vegan options, as well as consistency with everyday favorites being available. We will share this directly with our culinary team as we work on expanding our offering. On late checkout, please understand that as a soft benefit for our Gold members, it is always subject to availability, and given our occupancy at the time, we were unfortunately unable to extend it further beyond the time already agreed. Our team called you around 15 minutes ahead of that agreed time solely to check in and offer luggage assistance this was intended as a courtesy, not a request for you to leave the room early, and we're sorry if it came across that way. On checkout, we deeply regret that you felt uncomfortable and disrespected. Please know that treating every guest with fairness and respect is fundamental to who we are, and it was never our intention to make you feel otherwise. We take this seriously and are reviewing how our checkout procedures are conducted and communicated to ensure no guest experiences this again. We're also sorry for the delay and confusion around the currency note at checkout this was a lapse on our team's part, and we apologize for the inconvenience it caused during an already difficult moment. Thank you again for your candid feedback it genuinely helps us improve. We wish you all the best in your future travels. Warm regards, Shamir Gubot Espera Director Of Guests Relations La Veranda Team

Customer review rating 5.0/5

Samtani S. Friends - Confirmed reviews ALL

Amazing stay overall and hospitality so good

Dear Samtani S., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is great to see your positive ratings in most of the areas. We also noted your feedback regarding the Indian food options at breakfast. Thank you for letting us know, we'd love the opportunity to welcome you back and make sure your preferences are better reflected on the menu next time Thank you again for taking the time to share your experience, and we are looking forward to welcome you again. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Customer review rating 4.5/5

Lim H. C. Friends - Confirmed reviews ALL

Enjoyed the hotel a lot, especially suite 601 facing the garden and the sea. Loved Le Bar and the 2nd floor restaurant. Service was excellent. Room for improvement: 1. Gym was outdated and looked old. Would appreciate if the hotel provide some kettlebells, 8kg, 10kg, 12 kg. 2. Bathroom for suite 601: prefer some wall hooks to hang clothes and towels. There's only one hook now behind the door where the bathrobe was.

Dear Lim H. C., Warm Greetings from La Veranda Resort Phu Quoc – MGallery! Thank you so much for taking the time to share such wonderful feedback with us. We are absolutely delighted to hear that you enjoyed your stay with us, especially in Suite 601 with its beautiful garden and sea views. It's also lovely to know that Le Bar and our restaurant on the 2nd floor left a great impression, and we're truly glad our team's service made your stay a memorable one. We also sincerely appreciate you taking the time to share your suggestions regarding our gym facilities and the bathroom setup in Suite 601. Feedback like yours is invaluable in helping us continue to enhance the guest experience, and we have shared your comments with the relevant teams for their attention. We truly hope to have the pleasure of welcoming you back to La Veranda Resort Phu Quoc in the near future. Warmest regards, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Customer review rating 5.0/5

Carter M. A. Solo - Confirmed reviews ALL

From the moment I was met at the airport to the time I departed at the airport La Veranhah staff were consistently professional, friendly, kind, articulate, and thoughtful. The comaraderie and team work among staff, hotel services and guests was always present. I was respected and valued as a guest with all staff giving generously of their time and expertise.

Dear Carter M. A., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Customer review rating 5.0/5

Lee Y. S. Families - Confirmed reviews ALL

Excellent service rendered by Crislyn, the gentleman (who’s worked from 2pm to 10pm from Friday to Monday when we were there) who checked us in and attended to us during our stay (apologies… couldn’t recall his name), and other staff at the lounge, housekeeping and others. Please convey my appreciation to them. Very few five star hotel could match what all of you have demonstrated interms of professional standards, room and facility quality, and responsiveness to guests. It says alot about the entire team who made the hotel a great place to stay. My daughter was so impressed she asked me if we could come back again S.. My son thoroughly enjoyed good stay. My wife said she felt totally rejuvenated. Even my helper was impressed. We will return and I have recommended it to my friends and colleagues too. Keep up the good work and stay well!

Dear Lee Y. S., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Customer review rating 5.0/5

Kim J. Couples - Confirmed reviews ALL

I had an amazing stay at La Veranda Resort. The resort itself is so beautiful that I felt happy simply spending time there without needing to do anything special. I especially loved the French-inspired architecture and the elegant design of the rooms. Every corner of the resort was charming and relaxing. One of the best surprises was discovering the complimentary activities offered by the resort, such as the cooking class, massage workshop, and rum reception. These experiences made our stay much more enjoyable and gave us the opportunity to experience something new without leaving the resort. The room was spotless, comfortable, and very well maintained, making our stay even more pleasant. Although we were disappointed that the swimming pool was under renovation and unavailable, we truly appreciated the F&B credit provided as compensation. It showed that the resort genuinely cares about its guests' experience. Above all, the hospitality was outstanding. Every staff member was warm, professional, and attentive throughout our stay. I would especially like to thank the gentleman who assisted us with our check-out on the evening of 21, July, 2026. He was incredibly thoughtful and went above and beyond to ensure everything was convenient for us. Overall, La Veranda Resort exceeded my expectations. The beautiful surroundings, thoughtful activities, excellent service, and genuine hospitality made this a truly memorable stay. I would highly recommend it and would love to come back again.

Customer review rating 4.5/5

Biswas P. Couples - Confirmed reviews ALL

Excellent location, sprawling property with lush garden, great breakfast selection and proximity to beach. The property is french colonial style and rooms are big and luxurious. What makes the stay memorable is the demeanour and helpful attitude of every staff member. The staff would inquire every day about our stay and ask for feedback or what can they do help. I definitely plan to come back and 100% recommend La Veranda to others.

Customer review rating 4.5/5

Goh K. P. Solo - Confirmed reviews ALL

The location is good - close to the airport, right beside the beach and at the town centre near to restaurants. The staff are excellent - very helpful and makes an effort to speak to the guests.

Dear Goh K. P., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Customer review rating 5.0/5

Leung C. M. H. Couples - Confirmed reviews ALL

The overall team is very helpful with warming smile. The dining experience is exceptional with a well design of the menu. Big credit to the executive chef

Dear Leung C. M. H., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is great to see your positive ratings in most of the areas. I have also noted that you're not entirely satisfied with your check-in. If you have some specific points you would like to share with me about what were your expectations, I would love to hear them. Thank you again for taking the time to share your experience, and we are looking forward to welcome you again. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Customer review rating 5.0/5

Huu N. L. Solo - Confirmed reviews ALL

A perfect hidden gem in Phu Quoc. Surrounded by lush gardens and peaceful vibes, beautifully blends elegant colonial architecture. Staffs were genuinely warm, friendly.

Dear Huu N. L., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Customer review rating 5.0/5

Chor H. Y. Couples - Confirmed reviews ALL

Check-in was smooth, welcomed drink was comforting. Location is nice, and also near town. A special mention of great staff: Kim Anh and Sam.

Customer review rating 5.0/5

Johnstone M. Couples - Confirmed reviews ALL

Absolutely loved the whole experience at la veranda from start to finish! Staff so attentive & helpful! Luxury & class!

Dear Johnstone M., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Guest Experience Manager La Veranda Team

Customer review rating 4.5/5

Williamson A. Couples - Confirmed reviews ALL

After touring Vietnam it was nice to relax at the resort

Dear Williamson A., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Guest Experience Manager La Veranda Team

Customer review rating 5.0/5

Kale M. C. Families - Confirmed reviews ALL

A great place to stay, have fun and rest. Staff is very helpful, friendly and discrete. 100% recommended…♥️♥️♥️

Dear Kale M. C., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Guest Experience Manager La Veranda Team

Customer review rating 1.5/5

Swarup S. Couples - Confirmed reviews ALL

The outside restaurant was closed. For lunch the only option was room service

Dear Swarup S., Thank you for taking the time to share your feedback with us. We'd like to kindly clarify that our Le Bar was open and serving lunch throughout your visit, and our team did ensure you were informed of this option at the time. We're glad you were able to enjoy lunch there, and we hope it was a pleasant experience. We do understand that the temporary closure of Le Jardin may have been disappointing, and we're sorry for any inconvenience this caused. These decisions are always made with the safety and comfort of our guests in mind. We hope to welcome you back soon and look forward to sharing the full La Veranda experience with you. Sincerely, Shamir Gubot Espera Guest Experience Manager La Veranda Team

Customer review rating 5.0/5

Quettawalla H. Z. Families - Confirmed reviews ALL

The stay at M Gallery Le Veranda, was outstanding. Beautiful property with charm and character and impeccable service. Headed by Mr Sam - Guest Relations Manager and his team they did everything to make our stay comfortable with a smile and accommodating all requests where possible.

Dear Quettawalla H. Z., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Guest Experience Manager La Veranda Team

Other web-users rate our hotel

  • 410 reviews 9.6/10 Location
  • 445 reviews 8/10 Room
  • 923 reviews 9.5/10 Service
  • 402 reviews 9.2/10 Vibe
  • 378 reviews 8.9/10 Amenities
  • 316 reviews 9.2/10 Beach
  • 211 reviews 8.8/10 Breakfast
  • 124 reviews 8.8/10 Cleanliness

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