La Veranda Resort Phu Quoc - MGallery 5 stars

Truly terrific service from all staff, especially Enzo, Guest Relations Manager, and Mr. Ting (spelling) in the bar and Pepper Tree restaurant. Rooms were comfortable and reasonably well appointed. Pool was delightful. Gym was a big disappointment. Merely functional, at best. Did not use the spa, but my wife was very satisfied with the service and the quality of her treatment. Food in Pepper Tree was hit and miss. We had a couple of meals that were good, but not exceptional. And we had a couple that were very poor. Coffee at breakfast was consistently terrible. Either the machine was broken, or the quality of the coffee when it was working was barely drinkable. There really is no excuse for a 5 star hotel not being able to produce a good cappuccino or latte. In fairness I should note that the eggs benedict at breakfast were consistently excellent. Mosquitos and biting flies were a MAJOR problem during our stay. I know this is always an issue in tropical climes, but most establishments combat this by regular fogging of the grounds. Its clear that La Verandah is not doing this, which detracts mightily from one's enjoyment if one is prone to being bitten by bugs.

Despite the rain during our stay, it didn't dampen our spirits as the resort was just amazing. Everything in the resort lived up to our expectations, and to receive a special treat each night was amongst the kids favourite time of the day. We were upgraded before our arrival and that itself was a wonderful gesture. Everything lived up to our expectations but only wished there we more options with the breakfast menu but I can understand the reasons behind it. The signature Phu Quoc Cocktail is a must-try when you are at La Veranda. Will definitely return to this place in the future. Thank you for making our stay such a memorable one. Dina J.

We would like to thank you for the great stay we had over this 5 days. We came for our 5th anniversary and it was truly wonderful ! From the airport with Mr. Phi who waited for us for 2 long hours as we had some delay with our flight, we knew that our experience would be amazing. The check-in process with Ms. Crislyn was just amazing, we felt care and we could feel the real hospitality spirit in her tone of voice, her gestures and behaviour. Ms. Crislyn was always here to help us throughout our stay, for restaurant recommandation or for activities. The whole team of Front Office was exceptional! (Sorry I couldn’t remember all the names !) Our F&B experience was very good, starting in the best way with the flavourful welcome cocktail upon check-in ! We had everyday breakfast at the pepper tree and here again, we felt like at home as the staff remembered well our preferences ! They were very convenient with special requests. The Bombe Nougat i had during a dinner was also very tasty and the flambage that comes with it gives a very special touch ! Congrats to the service and kitchen team ! In terms of housekeeping, everything was super clean, even tho we brought daily kilos of sand from the beach to our room ! The last evening was truly perfect with the flowers petals on the bed! Such great memories ! We had also the chance to enjoy a full 3h romantic treatment at the Spa which was unforgettable, with great therapists, very professional and consciousness ! Overall experience was perfect, it was such a pleasure to see the smile of every staff while crossing them in the luxurious garden of La Veranda ! Last but not least, Enzo who did a great job in accommodating our needs at the best level ! Thanks again for your professionalism, kindness, availability and for the great experience we been through for the last couple of days ! You deserve a great career ahead as you’re a real asset for any company you will collaborate with! Congratulation to everyone, and keep up the good work !

Fantastic in every way. I couldn't be happier with La Veranda. Enzo and his staff were superb!

This is our second trip to this wonderful hotel. Such a shame Covid has caused such a lot of pain and distress to everyone, but this hotel really makes you forget your troubles.