La Veranda Resort Phu Quoc - MGallery Collection 5 stars

Dear Mr. H. Dhanuka, Warm Greetings from La Veranda Resort Phu Quoc – MGallery! Thank you for taking the time to share such a detailed account of your stay, and for your loyalty as an Accor+ Explorer Gold member. We're glad the room, view, and garden access met your expectations, and we're grateful for your kind words about our front office and breakfast team. That said, we are genuinely sorry that several aspects of your stay did not reflect the standard we hold ourselves to, and we'd like to address each point directly: Our F&B outlet hours are published in advance, but we recognize this isn't ideal for guests arriving late at night, and we will look at how we can better prepare for those arriving outside standard hours. On the spa and wellness experience, we're sorry the sauna and steam room were not ready when promised on both occasions. This was due to a technical issue, which our team proactively communicated and apologized for at the time. We understand this still meant you were unable to use the facilities as intended, and we are reviewing this internally to prevent it from happening again. Regarding breakfast, we understand the spread felt limited, and we hear you on wanting more international and vegetarian/vegan options, as well as consistency with everyday favorites being available. We will share this directly with our culinary team as we work on expanding our offering. On late checkout, please understand that as a soft benefit for our Gold members, it is always subject to availability, and given our occupancy at the time, we were unfortunately unable to extend it further beyond the time already agreed. Our team called you around 15 minutes ahead of that agreed time solely to check in and offer luggage assistance this was intended as a courtesy, not a request for you to leave the room early, and we're sorry if it came across that way. On checkout, we deeply regret that you felt uncomfortable and disrespected. Please know that treating every guest with fairness and respect is fundamental to who we are, and it was never our intention to make you feel otherwise. We take this seriously and are reviewing how our checkout procedures are conducted and communicated to ensure no guest experiences this again. We're also sorry for the delay and confusion around the currency note at checkout this was a lapse on our team's part, and we apologize for the inconvenience it caused during an already difficult moment. Thank you again for your candid feedback it genuinely helps us improve. We wish you all the best in your future travels. Warm regards, Shamir Gubot Espera Director Of Guests Relations La Veranda Team

Dear Samtani S., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is great to see your positive ratings in most of the areas. We also noted your feedback regarding the Indian food options at breakfast. Thank you for letting us know, we'd love the opportunity to welcome you back and make sure your preferences are better reflected on the menu next time Thank you again for taking the time to share your experience, and we are looking forward to welcome you again. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Lim H. C., Warm Greetings from La Veranda Resort Phu Quoc – MGallery! Thank you so much for taking the time to share such wonderful feedback with us. We are absolutely delighted to hear that you enjoyed your stay with us, especially in Suite 601 with its beautiful garden and sea views. It's also lovely to know that Le Bar and our restaurant on the 2nd floor left a great impression, and we're truly glad our team's service made your stay a memorable one. We also sincerely appreciate you taking the time to share your suggestions regarding our gym facilities and the bathroom setup in Suite 601. Feedback like yours is invaluable in helping us continue to enhance the guest experience, and we have shared your comments with the relevant teams for their attention. We truly hope to have the pleasure of welcoming you back to La Veranda Resort Phu Quoc in the near future. Warmest regards, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Carter M. A., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Lee Y. S., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team