Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.6/5 842 reviews

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Khem Beach, Phu Quoc Special Zone, An Giang, 920000 Phu Quoc Special Zone, Vietnam

Description

Hotel extras

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly pool & water slides for kids

Our accommodation(s)

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Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
Vietnam

GPS:10.035024, 104.027621

Telephone
Fax +84 297 3927 778

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  842 reviews

Customer review rating 5.0/5

Huynh T. T. Families - Confirmed reviews ALL

Special thanks to the beach staff led by Mr. Nguyen Thanh Phong as well as Executive Sous Chef Mr. Canh for their assistance and warm hospitality. Their work at the beach and in the kitchen serving me directly in person has made my stay very comfortable at any time. Their attention to detail to personalize my experience while serving many other customers is very remarkable and impressive.

Dear Huynh T. T., Thank you for your kind words regarding your recent stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We are delighted to hear that our staff, particularly Mr. Nguyen Thanh Phong and Executive Sous Chef Mr. Canh, contributed to making your experience memorable. Their dedication to providing personalized service is indeed commendable and reflects our commitment to guest satisfaction. We appreciate your feedback and look forward to welcoming you back for another exceptional stay. Goodbye and best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 3.5/5

Alena V. P. Friends - Confirmed reviews ALL

We stayed at the hotel on a Soft All Inclusive basis. 1. The meal plan was very inconvenient, as it was unclear what was and wasn't included in the package. On the first day, when we didn't understand anything yet, we were charged at the bar for beer and juice that were included in our package. When we realized this a few days into our vacation, it was very unpleasant. 2. We were very upset about the lack of wine, even though it should have been included in our package, at least local wine. But during our entire stay, we were never offered wine. This is the first time we have encountered this in a hotel of this level. 3. Towards the end of our stay at the hotel, after the afternoon cleaning (February 23), I discovered that my cosmetic pads for the face, which I use literally every day, were missing. Most likely, during cleaning, this package was considered trash and thrown away. It was very upsetting because a couple of days earlier, they didn't throw away a banana peel, but they decided to throw away a cosmetic product from the bathroom. Or steal it. After discovering the loss, I immediately reported the problem to the reception, where they promised to do something about it and call me. In the end, no one called me or apologized, and I was not compensated for the loss. I am still very upset about this. 4. It would be nice to add sun loungers by the sea, as every morning at least a few people argued about the occupied places. You have to take your place at 6 a.m. Everything else was great. I liked that there were always beach towels available, delicious food in the restaurants, comfortable beds, good bedding, and the cleaning service was also good.

Xin Chào Alena V. P., Thank you for taking the time to share your detailed feedback. We truly appreciate both your positive comments and the areas where you feel we did not meet your expectations. First of all, please accept our sincere apologies for the confusion regarding the All Inclusive package. We understand how frustrating it must have been to be charged for items that should have been included, especially at the beginning of your stay when the package details were not clearly explained. This is certainly not the experience we want for our guests, and we will review how this information is communicated upon arrival to ensure greater clarity. We are also very sorry to hear about your disappointment regarding the wine selection. Your comments are important to us, and we understand that this was not in line with your expectations for a hotel of this standard. We will share your feedback with our FB team for immediate review. Please also accept our sincere apologies regarding the missing cosmetic pads and, most importantly, the lack of proper follow-up after you reported the matter to Reception. We understand how upsetting this situation must have been, and we regret that you did not receive the response, explanation, or apology you deserved. This matter will be addressed internally with the relevant teams to improve both our housekeeping procedures and guest service follow-up. Thank you as well for your suggestion about adding more sun loungers by the sea. We understand how inconvenient it is when guests feel they must reserve places very early in the morning, and we will take your comments into consideration as we continue improving our beach experience. At the same time, we are pleased to know that you enjoyed many aspects of your stay, including the beach towels, delicious food, comfortable beds, quality bedding, and overall cleaning service. Your kind words in these areas mean a great deal to us. Thank you once again for sharing your experience. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back in the future and provide you with a much better stay. Warm regards,

Customer review rating 5.0/5

Mai P. D. Families - Confirmed reviews ALL

Very beautiful swimming pools and view, nice buffet breakfast, everything was so good. Only 1 nagtive point: I hope the check-in time can be earlier

Dear Mai P. D., Thank you for your positive feedback regarding your stay at our resort. We are delighted to hear that you enjoyed the beautiful swimming pools, view, and breakfast. We appreciate your suggestion about the check-in time and will take it into consideration for future improvements. Goodbye and best wishes, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 4.5/5

Wei M. S. C. Couples - Confirmed reviews ALL

good service, nice and clean breakfast is wonderful good location, spa, restaurant and mini store nearby. sunset town is just 10 mins driving distance

Dear Wei M. S. C., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location, services, and breakfast offerings. It is our goal to provide a memorable experience for our guests, and your positive remarks inspire us to continue our efforts. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 3.0/5

Anna E. B. Couples - Confirmed reviews ALL

Huge problem to find sunbeds in the morning. You have to wakeup at 7:30 and reserve the sunbed latest till 8:00. Later no chance to find any available :( Huge waiting time to get a drink. Once it was 40 minutes. We had All Inclusive.

Dear Anna E. B., Thank you for sharing your experience with us. I apologize for the challenges you faced regarding sunbed availability and the extended wait times for drinks. We appreciate your feedback and will continue to strive for improvements in these areas. Goodbye, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Other web-users rate our hotel

  • 1,179 reviews 8.9/10 Location
  • 2,273 reviews 7.6/10 Room
  • 2,710 reviews 7.9/10 Service
  • 23 reviews 8.5/10 WiFi
  • 1,544 reviews 9.1/10 Beach
  • 1,498 reviews 9/10 Breakfast
  • 1,384 reviews 9.2/10 Pool
  • 1,023 reviews 7.3/10 Amenities

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