Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.6/5 787 reviews

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Description

Hotel extras

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly pool & water slides for kids

Our accommodation(s)

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Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
Vietnam

GPS:10.035024, 104.027621

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  787 reviews

Customer review rating 2.5/5

Taewoo Y. Families - Confirmed reviews ALL

Dear Premier Residences Team, I recently completed a 2-night stay at your resort. While I enjoyed the beautiful scenery of Kem Beach and the well-maintained landscapes, I would like to share a significant issue I encountered. Upon check-in, I attempted to bathe my children, but despite waiting, no hot water came out at all. My child was already wet and started crying uncontrollably from the cold. I had to finish the entire bath with cold water while desperately holding my child to provide some body warmth. While an engineer was inside my room with a ladder fixing the ceiling unit, I personally went down to the front desk to complain about this distressing situation. However, the staff only gave me mechanical responses like "it is being fixed" or "hot water will be back soon," without a single word of sincere apology. What disappointed me most was that throughout the remainder of my stay, not a single staff member offered a formal apology for the inconvenience. Additionally, while the pool facilities were nice, the water quality was quite poor and disappointing. I hope this feedback helps improve your service and facility management for future guests. Best regards, Taewoo, Y.

Customer review rating 4.5/5

Ashley L. J. Friends - Confirmed reviews ALL

The cooler of the shower in the master bedroom of A302 room was spoilt. The water was super hot and unable to make it cooler in the shower! Please fix it! It is very dangerous

Customer review rating 0.5/5

Jenae E. R. Friends - Confirmed reviews ALL

I make videos and review places and was looking forward to encouraging people to stay here but will definitely be recommending the opposite and to find elsewhere to stay.

Dear Jenae E. R., Thank you for taking the time to share your experience. I sincerely regret to hear that your interaction with our staff did not meet the standards we strive to uphold. We value every guest's feedback and aim to provide a welcoming environment. Your concerns regarding customer service will be taken into account as we continue to enhance our service quality. We appreciate your input and hope you will reconsider your recommendations in the future. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 3.5/5

Dornowski P. Solo - Confirmed reviews ALL

Not enough sun loungers by the pools and on the beach

Xin Chào Mr. Dornowski P., Thank you for your feedback regarding your recent stay. We appreciate your comments about the comfort of your stay. I regret any inconvenience caused by the limited availability of sun loungers at our pools and beach areas. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor.

Customer review rating 4.0/5

Sze M. L. Business - Confirmed reviews ALL

Home Like Stay

Dear Sze M. L., Thank you for your kind words regarding your stay at Premier Residences Phu Quoc. We are delighted to hear that you consider our hotel your second home and that your experience was reminiscent of home-like comfort. Goodbye, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Other web-users rate our hotel

  • 1,250 reviews 8.9/10 Location
  • 2,351 reviews 7.7/10 Room
  • 2,852 reviews 8/10 Service
  • 21 reviews 8.6/10 WiFi
  • 1,598 reviews 9.2/10 Beach
  • 1,567 reviews 9/10 Breakfast
  • 1,426 reviews 9.2/10 Pool
  • 1,029 reviews 7.1/10 Cleanliness

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