Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Good location, good staff behavior. The only thing need to improve is room smell.

Receptionist service was very nice and friendly. We were served by Hà, Nghĩa, Duyên and we really appreciated their service. The bufet breakfast and restaurant at beach front were good too. If I could wish, that the menu at restaurant could have more choices. After 4 times having lunch and diner there, I didnot know what else to order. Beside that matter, everything was perfect and we were satisfied with your Service!

beautiful design, friendly staff, beautiful beach

Bathroom drainage clogged. Some facilities broke

quiet environment suitable for aged people to relax, good service, breakfast is acceptable, friendly, polite and helpful staffs

We have good time staying there. The staff are extremely friendly - they say "hi" with a warmly smile everytime we pass by which surprised us the most. We traveled as a Birthday trip and worried if we couldnt find a cake there and the resort already thought for us. Thanks a lot

Thank you to Premier Residence's Team. You did a great job to give me feel like home. I appreciate Mr NGHIA at reception. He is the best. Helpful and professional. I don't find any negative things after 3 times staying for 3 weeks. Bravo. I will definitely go back here for my next trip. Thanks again

There is an impresiveness with the design and architecture around the hotel, through the corridor to the room and outside at the swimming pool. We love the room and the view so much. Its incredible. Love the scent of shower kits too. The staffs are supportive and always say "Xin Chao" when greeting guest even housekeeping girl. However, when requesting 4 glass of wine to the room, the staff didn't check the glass before bring up and brought 2 dirty one. And he didn't appologize properly for that. The breakfast time is good. All kind of food are so tasty and hot enough. However, the waitress is quite slow to clean the table even there are not too much guests around. While my table was full of dirty plates and bowls, she was busy to clean the table with no guest there so I couldn't call her.

My family spend almost time to swim

- Good apartments with 3 rooms; - Food poisoning for unknown reason, but has been well supported by the hotel - Nice in-house swimming pool, but lack of swimming float for kids/adults; - Have dinning room, but do not have cooking stove. I have an infant but cannot cook a meal for her.

Warmly welcome at the beginning, I really like the way front desk help and arrange everything for us. The beach is strategically located and one of the best beach in Phu Quốc.

My 4-night stay in the hotel was a pleasant one. The breakfast area is large and I didn't need to queue for having breakfast. There are also different combinations of seats that fit families of different size. There are large variety of food provided in the breakfast. The swimming pool area is huge with ample sunbeds with different needs, e.g. for sun bathing or for hiding in the shade. The staff is working their best to keep the swimming pool very clean. The beach is also spotlessly clean and the sand is fine. The standard 45sqm room is inclined to be small (maybe, this area includes the balcony as well). The hot water in the room is good in pressure and fast in adjusting the temperature. Overall speaking, the room is value-for-money. There are few things for it to improve in order to get up to a 5-star standard. 1. There are too few restaurants in the hotel and the menu choices can further be improved. I had buffet dinner in the hotel once and it would be better if there are more choices of meat and more choices of dessert. There are no other restaurants out of the hotel except those next door - JW Marriott, but those are more pricey. You need to take taxi (quite costly in Phu Quoc when compared to other Vietnam cities' standard) to nearby area to have meals. 2. It would be better if there is one more trash bin in the toilet in addition to the bin next to the toilet bowl. The kitchenette next to the door seems to be useless as there are no heater / microwave oven in the room, though there is a range hood that connects to no exhaust pipe. 3. I had the spa treatment twice. In the first time, I used it in the morning, the amenities in the changing room are well organized. But when I used it in the afternoon, I found that there are no bathrobe and undergarment in the locker. I had to ask for it from the staff. The locker key didn't work, so I didn't lock up my clothes during my treatment. I did report the malfunctioning of the lock after the treatment. Hope that all these can be improved. 4. As the hotel is a bit remote, it would be better if it can provide complementary shuttle bus service to and from the airport. Moreover, as the taxi fare is a bit pricey, it would be better if the hotel can help to hire cars with driver for guests to move around the island with higher level of convenience.

Our family love it , it’s beautiful hotel , the view , services , food over all are excellent . We want stay there one more but they booked . Next vacation we will stay there longer , it’s so relaxed stay . I really recommend . We got free up grade our room . We love a penhouse , so beautiful Thank you Premier Hotel

Nice place with a large pool area. The service is good and the resort is clean. The menu unfortunately is somewhat limited in the restaurants which s a pity as there are not many other restaurants nearby. The amout of sun chairs around the pool is also quite limited so the hotel should get a few more of those. The English speaking skills of the staff is also somewhat limited even if there are a few empolyees that it was easy to communicate with. Our room was excellent for a family of 4 as it was about 135 m2 with a private pool.

I really love the hotel . We had one of the appartement with 2bedrooms and private swimming pool. The personal were kind, nice and available. They have different swimming pool and also for the kids. The food is ok but the 3 restaurant have a similar menu card. The location is good and the view is stunning.