Premier Residences Phu Quoc Emerald Bay Managed by Accor

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Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.7/5 983 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Resort is newly opened

  • 745 rooms & suites with various types catering for all needs

  • 10 min away from Hon Thom Cable Car

  • "25 min away from Phu Quoc airport "

  • "Colourful, contemporary and cosmopolitan resort design "

Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, An Thoi Town, Phu Quoc District
920000 PHU QUOC
Vietnam

Telephone +84 297 3927 777

Contact email

  • By plane

    PHU QUOC At 18.5km / 11.5 miles

GPS:10.035024, 104.027621

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews for
Premier Residences Phu Quoc Emerald Bay Managed by Accor

100% genuine reviews from our guests

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ALL Rating  4.7/5  983 reviews

TripAdvisor Rating  4.5/5  468 reviews

Certificate of excellence 2022

Best Customer Service Ever!

Customer review rating 5.0/5

Nguyet V. Families - Confirmed reviews ALL

My family had a four-days stay at Premier Residence Phu Quoc, where we had the nicest time participating in numerous activities, including the extremely interesting Stand-up Paddleboarding in the private beautiful beach. The customer service was outstanding; our family was cordially welcomed by everyone from the front desk, F&B, housekeeping, cleaners, and lifeguards. We had a great time staying in the 2-bedroom apartment with private pool. Everything was spotless and quiet, which made us feel extremely at ease. Furthermore, we love eating at the clubhouse near the pool, where the cuisine was delicious and served by a superb waiter/waitress combo. A special thanks to the FO team, which included Ha, Phuong, Phung, Nhi, Linh, and Hieu, for their unwavering support during our visit. Last but not least, I would like to show my truly appreciation to Minh Thu who made our trip the most memorable ever! Great job, team!

Xin Chao nguyetv2022, On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us and your nice compliment was already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers, especially those who are mentioned in your review. We are also happy that you could enjoy interesting activities in the beach which should be given credit to our team’s preparation and creativeness as well as the pristine beauty of Khem beach and the beautiful weather. Moreover, thank you for appreciating the effort of our FB team who always try their best to serve our guests gourmet food that varies from Asian meals to Western cuisine. Thank you again for sharing your experience, and we hope that we could welcome you soonest. Sincerely, Nhi Dang Assistant Front Office Manager

Quiet, staff & facilities excellent

Customer review rating 4.5/5

Marc Business - Confirmed reviews ALL

Living & working from the residence

Xin chào Mr. Marc W., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoy the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and please don't hesitate to let us know if you need further assistant. Sincerely, Hang Le Guest Experience Manager

Quite beach and clean .

Customer review rating 5.0/5

Tha N. Couples - Confirmed reviews ALL

We been here second time for 5years anniversary and we love pizzas and also burger here so delicious, we like quite beach , staff are friendly good serviced, we will back soon for sure .

Xin chào Thi Tha n., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that this is the second time you stayed & enjoyed your stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope will welcome you back to Premier Residences family soon :). Sincerely, Hang Le Guest Experience Manager

Extremely friendly staffs

Customer review rating 5.0/5

N. L. T. V. Families - Confirmed reviews ALL

4 nights staying at Premier Residence was the best experience. Hotel room was very clean and spacious. Nice view however I wish that to palm trees weren't too tall so that we could have a better pool view. Must been the loveliest staffs working here from the receptionists to housekeeper, and bellman, and bus driver. Giao was very helpful with our tour planning, he helped us contact the car rental service. It was unfortunate that I wasn't able to get a birthday cake for my mom because the kitchen needs a day of heads up, but overall, excellent service!! Definitely gonna come back soon

Xin chao Ms. Tuong V., On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Giao, Ms. Ly & Ms. Biet (housekeeper) are really appreciate for your compliment. Thank you again for your sharing. I am grateful to hear that you “definitely gonna come back soon” and we look forward to welcome you again. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 5.0/5

P. H. Families - Confirmed reviews ALL

I have the wonderful holiday in Premier Residences. Thanks so much Ms Duyen, Ms Ha, Ms Thanh, Ms Huyen and Mr Tien for your kind support and attitude. Hope visit your hotel soon.

Xin chào chị P. H., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team, especially Ms Duyen, Ms Ha, Ms Thanh, Ms Huyen and Mr Tien & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Simple perfection

Customer review rating 5.0/5

Hughl Couples - Confirmed reviews ALL

A few nights we stayed here we were well-cared for by the resort staff from front desk receptionists to poolside attendants to restaurant servers. Guest relations manager Nhi is simply one of the best there is in her attention to customer's needs. The warm reception we got from the hotel staff coupled with the great foods, beautiful sunset and sandy beach here make for one unforgettable trip.

Xin chào anh Huy L., I'm thrilled to hear that your stay was simple perfection and you were pleased from the location to our warm spirit of Premier Residences. I will pass a big thank to Nhi and share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 4.0/5

Minh H. Couples - Confirmed reviews ALL

Great experience with booking, room service, breakfast

Xin chào Ms. H. Minh T., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased T. hear that you enjoyed the stay with us. I will share your comments with our team, especially Ha & I am sure that this feedback will serve as an encouragement T. all of our staff as we strive T. continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Well organized and kind staff

Customer review rating 4.5/5

Minh Friends - Confirmed reviews ALL

6 of us had an excellent holidays here. The location is quiet and private. Rooms are very clean and full of facilities. Staff is very helpful and nice. I love the swimming pool here.

Xin chào Nhat Minh N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team, especially is Nghia & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 5.0/5

Duc H. Families - Confirmed reviews ALL

Overall very good quality and value for money

Xin chào H. Duc T., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good stay ❤️❤️❤️

Customer review rating 5.0/5

Ánh N. Couples - Confirmed reviews ALL

This is my first time and not my last visit Phu Quoc and I chose Premier Residences Phu Quoc Emerald Bay for my honeymoon. Everything was lovely and amazed. I arrived at the hotel earlier than expected, but the receptionists here are very friendly, they helped me out for a earlier check-in, especially credit to Mr. Tien who was very helpful and we were being check in quickly, the room was nice and tidy. And trust me, their infinity swimming pool will rock your staycations, the crystal clear beach will never disappoint you. I recommend their restaurant the foods are delicious offer at a very reasonable price. I will definitely recommend my family and friends to Premier Residences. Despite the hard core, the professional and the hospitality of the the hotel staff will make you fall in love with this place

Xin chào chị Ánh N., Thank you for writing such a wonderful and detailed review of our hotel. We are absolutely delighted to hear of your great experience with our service staff as well as the earlier check-in. We appreciate all the great comments and will share your positive feedback with the entire team. I am sure everyone, especially Tien will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Sincerely, Hang Le Guest Experience Manager

Happy to choose Premier Residences. Great choice!

Customer review rating 4.5/5

Khanh V. Friends - Confirmed reviews ALL

Very pleasant stay. We really enjoyed our time at Premier Residences. Apart from being professional, staff was very friendly and caring. The beach is super clean, calm. Fun and free activities on the beach, including kayak

Xin chao Thi Mai Khanh V., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding to baskets in the room to store used towels has been sent to management team for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 4.0/5

Quốc L. Families - Confirmed reviews ALL

The overall service is excellent, with all the facilities needed for a family trip, esp. ones with kids. Food is good. Some improvements can be: TV connected with internet, trashbin under the sink area, shuttle bus service (free or paid) to attractions like Hòn Thơm, Night Market, or Safari.

Xin chào Dinh Bao Quoc L., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your constructive feedback regarding to TV connected with internet, trash bin under the sink area, shuttle bus service (free or paid) to local attractions have been sent to management team for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang L. Guest Experience Manager

Less than 24hrs stay

Customer review rating 5.0/5

Y. Friends - Confirmed reviews ALL

I booked Accor hotels on two different sides of Phu Quoc island to experience both sides of the beach. I prefer Premier Residence side of the island. The sand is finer, whiter, the waves are less strong and people can swim out further without being full submerged in the water. The Club House Bar was open and it provides a nice ambiance to sit and relax with a cool drink in hand and listening to the waves and kids laughters.

Xin chao Wey Chyi Vicky Y., Thank you for being a Gold member and we very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. First of all, please accept my sincerely apologize for the inconvenience may cause to you according to the mistake of our welcome letter. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On the other hand, we are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Customer review rating 3.5/5

Giang Families - Confirmed reviews ALL

Everything is ok during the stay. Restaurant menu is quite poor. There's only a few choices on menu if you decide to stay at hotel. Price is also not favorable for guests.

Xin chào Tri Thanh P., On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate for your value feedback regarding to menu at our restaurant and kindly to share that we are planning to change it on next Tuesday 27th April, 2021 Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

BEST SERVICE

Customer review rating 5.0/5

James Couples - Confirmed reviews ALL

best arrangement and thoughtful service from CI to CO, f&b always ngon, clean pool and kind staffs, always good choice to stay when in PQC

Xin chao Mr. Jian Ping W., Thank you for being a Dimond member! Thank you for writing such a wonderful and detailed review of our hotel. Every time reading your review I really happy and our hotel also absolutely delighted to hear of your great experience with our service staff , food as well as the clean pool. We appreciate all the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. Especially Jace, and yet she is our valuable manager, and we really happy to have her here. Thank again for your sharing and we look forward to welcoming you back in the near future. Sincerely, Hang Le Guest Experience Manager

Well located

Customer review rating 4.5/5

Trang Families - Confirmed reviews ALL

Good location, nice pool and beach, excellent breakfast, friendly staff. However, noise isolation i n front of my room is worst.

Xin chào Thi Thu Trang N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, please accept my sincerely apologize for the inconvenience regarding to the noise may cause to you. I already shared your feedback to our management team for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Amazing..

TripAdvisor rating 5.0/5

Catalinanhi Business - TripAdvisor review

Thank you to Premier Residence's Team. You did a great job to give me feel like home. I appreciate Mr NGHIA at reception. He is the best. Helpful and professional. I don't find any negative things after 3 times staying for 3 weeks. Bravo. I will definitely go back here for my next trip. Thanks again

Xin chào Ms. Nhi Nguyen, On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Nghia, he really appreciate for your compliment. Thank you for your sharing. I am grateful to hear that you “will definitely come back” and we look forward to welcome you again. Sincerely, Hang Le Guest Experience Manager

Very pleasant stay

TripAdvisor rating 4.0/5

SuChow8812806 TripAdvisor review

My 4-night stay in the hotel was a pleasant one. The breakfast area is large and I didn't need to queue for having breakfast. There are also different combinations of seats that fit families of different size. There are large variety of food provided in the breakfast. The swimming pool area is huge with ample sunbeds with different needs, e.g. for sun bathing or for hiding in the shade. The staff is working their best to keep the swimming pool very clean. The beach is also spotlessly clean and the sand is fine. The standard 45sqm room is inclined to be small (maybe, this area includes the balcony as well). The hot water in the room is good in pressure and fast in adjusting the temperature. Overall speaking, the room is value-for-money. There are few things for it to improve in order to get up to a 5-star standard. 1. There are too few restaurants in the hotel and the menu choices can further be improved. I had buffet dinner in the hotel once and it would be better if there are more choices of meat and more choices of dessert. There are no other restaurants out of the hotel except those next door - JW Marriott, but those are more pricey. You need to take taxi (quite costly in Phu Quoc when compared to other Vietnam cities' standard) to nearby area to have meals. 2. It would be better if there is one more trash bin in the toilet in addition to the bin next to the toilet bowl. The kitchenette next to the door seems to be useless as there are no heater / microwave oven in the room, though there is a range hood that connects to no exhaust pipe. 3. I had the spa treatment twice. In the first time, I used it in the morning, the amenities in the changing room are well organized. But when I used it in the afternoon, I found that there are no bathrobe and undergarment in the locker. I had to ask for it from the staff. The locker key didn't work, so I didn't lock up my clothes during my treatment. I did report the malfunctioning of the lock after the treatment. Hope that all these can be improved. 4. As the hotel is a bit remote, it would be better if it can provide complementary shuttle bus service to and from the airport. Moreover, as the taxi fare is a bit pricey, it would be better if the hotel can help to hire cars with driver for guests to move around the island with higher level of convenience.

Xin chao SuChow8812806, On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Your honest feedback regarding to our restaurant, set up in the room and Spa, and shuttle bus to and from the airport already share with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

5 star Hotel

TripAdvisor rating 5.0/5

linhpnguyen12 TripAdvisor review

Our family love it , it’s beautiful hotel , the view , services , food over all are excellent . We want stay there one more but they booked . Next vacation we will stay there longer , it’s so relaxed stay . I really recommend . We got free up grade our room . We love a penhouse , so beautiful Thank you Premier Hotel

Xin chao linhpnguyen12, We very much appreciate your lovely review about your holidays at Premier Residences Phu Quoc Emerald Bay. Your comment really make our day and encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you back soon. Sincerely, Hang Le Guest Experience Manager

Nice place with a large pool area

TripAdvisor rating 4.0/5

soeedy_74 Families - TripAdvisor review

Nice place with a large pool area. The service is good and the resort is clean. The menu unfortunately is somewhat limited in the restaurants which s a pity as there are not many other restaurants nearby. The amout of sun chairs around the pool is also quite limited so the hotel should get a few more of those. The English speaking skills of the staff is also somewhat limited even if there are a few empolyees that it was easy to communicate with. Our room was excellent for a family of 4 as it was about 135 m2 with a private pool.

Xin chao soeedy_74, On behalf of entire team, I would like to thank you for taking the time to write a nice review about our Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding the menu and sun chairs already shared with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

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