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Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels 5 stars

Customer review rating 4.5/5 1,562 reviews

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Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels
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Hotel extras

  • Resort is newly opened

  • 745 rooms & suites with various types catering for all needs

  • 10 min away from Hon Thom Cable Car

  • "25 min away from Phu Quoc airport "

  • "Colourful, contemporary and cosmopolitan resort design "

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast included in the price
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
Information message

Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels

Khem Beach
An Thoi Town
Phu Quoc District
920000
phu quoc
viet nam

Tel: +842973927777

Check-in from 15h00

Check out up to 12h00

  • By plane

    PHU QUOC At 18.5km / 11.5 miles

GPS :10.035024, 104.027621

Our accommodation(s)

Standard Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 39 m² / 420 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 1 King Bed, with Balcony

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 2 Single beds with balcony

Accessible room
  • Max. number of persons: 2
  • Area: From 45 m² / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products
  • Bathrobe
Rooms

Our restaurants and bars

CLUB HOUSE

Type of cuisine: Other cooking style

The restaurant serves different types of fish and seafood. Guest can select the cooking style, sauces and sides.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCATO

Type of cuisine: International

Opening daily from 6:00 to 22:30, our all-day-dining Mercato restaurant serves buffet and à la carte options, which mostly feature Vietnamese cuisine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Open daily from 10:00 to 19:00, our Pool Bar offers a range of snacks and drinks from our Pool & Beach Menu, with special beer promotions everyday.

DELI CAFÉ

Non contractual photo

A stylist space with sleek decor and wooden furniture, opening from 6:00 to 19:00 daily and offering a selection of tea, coffee & juices. Grab-and-go snacks and afternoon tea is available to delight guests.

ROOFTOP BAR

Non contractual photo

- Coming soon in 2019 - Enjoy 360 degree sea views at the Rooftop Bar, situated on top of the 57-metre Drum Tower. The menu features Western inspired tapas, skewers and finger foods.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,562 reviews

tripadvisor

TripAdvisor Rating 4.5/5

376 reviews

Warm and accommodating staff

Customer review rating 4.5/5

Lanie Friends - 17/10/2020 Confirmed reviews ALL

It has always been a great stay because of the warm and accommodating staff. We would like to commend Trung from the dining staff and the lady who assisted us ( in pink coat) at check in. They always remember us everytine we come back. The superb upgrade in the breakfast buffet and resto. There is always something new and we have seen how the hotel focused on inproving services and facilities. We also value the maintenance of the swimming pools and the surroundings. We kept coming back because of the best beach in Phu Quoc and outstanding service of Premier Residences. Thank you , we really had a relaxing time. We will see you soon!

Xin chào Leilanie N., On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Trung and Ms. Ben (the lady in Pink coat), they really appreciate for your compliment. Thank you for your sharing. I am grateful to hear that “we will see you soon” and we look forward to welcome you again. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 4.5/5

N. P. V. N. Couples - 17/10/2020 Confirmed reviews ALL

Everything was nice but lots of activities were stopped because of the Covid. Will come back next time

Xin chào Pham Vy N. N., On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Your honest feedback regarding to stain on sofa and table have been sent to our Executive Housekeeper for their review and action. Thank you for your sharing. I am grateful to hear that you “will come back next time” and we look forward to welcome you again. Sincerely, Hang Le Guest Experience Manager

Well stay. Good services. Friendly staffs.

Customer review rating 4.5/5

Trang N. Families - 17/10/2020 Confirmed reviews ALL

Premier Residences Phu Quoc is well designed with beautiful landscapes. The swimming pool is amazing. I really love the beach with white sand and clear water. The staffs here are all friendly and very helpful. I will strongly recommend Premier Residences Phu Quoc to my friends for the trip to Phu Quoc.

Xin chào Thi Trang N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Well located with good support service

Customer review rating 4.5/5

Thu L. Friends - 13/10/2020 Confirmed reviews ALL

We have a private pool, a private space and team Housekeeping do well in reply us with nice attitude and all staff always give us smile whenever they saw us from 10 steps towards to us. Nice, kind and warm is what we satisfied for this trip. Thank you

Xin chao Hoang Anh Thu L., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Especially Linh the guy who was supported you for shuttle bus really happy with your compliment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Beautiful beach

Customer review rating 4.5/5

K. Y. B. Solo - 13/10/2020 Confirmed reviews ALL

It was a great time to be served by friendly staff on the beautiful beach. Thank you.

Xin chào Yongbin K., On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Dong, he really appreciate for your compliment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

good stay

Customer review rating 4.5/5

Vien Couples - 13/10/2020 Confirmed reviews ALL

have nice beach and nice swiming pool

Xin chào Thi Vien H., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Beautiful beach, nice staff.

Customer review rating 4.5/5

D. M. T. Families - 13/10/2020 Confirmed reviews ALL

I was impressed much by the beach and kids club. It’s so beautiful with blue beach, white sand and clean kids play. The third is friendly staff.

Xin chao Minh T. D., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good service, beautiful scenery, the swimming pool is so nice!

Customer review rating 4.5/5

H. N. A. Families - 09/10/2020 Confirmed reviews ALL

I feel fully satisfy during days in here

Xin chào Ngoc A. H., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

good experience

Customer review rating 4.5/5

Nguyen Families - 08/10/2020 Confirmed reviews ALL

well located, great service, warmly staff

Xin chào Thi Phuong T., Thay mặt ban quản lý và đội ngũ nhân viên khu nghỉ dưỡng Premier Residences Phu Quoc Emerald Bay, tôi xin chân thành cảm ơn quý khách đã dành thời gian để chia sẻ cảm nhận của mình về chất lượng dịch vụ của chúng tôi. Chúng tôi rất vui khi biết qúy khách đã thực sự tận hưởng kỳ nghỉ của mình. Tôi sẽ chia sẻ lời động viên của quý khách với đội ngũ nhân viên vì đây chính là nguồn khích lệ đối với toàn bộ tập thể nhân viên bởi chúng tôi luôn nỗ lực không ngừng nâng cao chất lượng các dịch vụ của mình. Một lần nữa, tôi xin gửi lời cảm ơn chân thành tới quý khách và khu nghỉ dưỡng sẽ lấy làm vinh dự để chào đón quý khách trở lại và mang tới những trải nghiệm tuyệt vời nhất có thể trong một ngày không xa. Thân ái, Hằng Lê Quản Lý Chất Lượng và Trải Nghiệm Khách Hàng

Well located, well served, good stay, beautiful beach. Highly recommended.

Customer review rating 4.5/5

N. H. P. Families - 06/10/2020 Confirmed reviews ALL

We had a good experience staying here. We will come back.

Xin chào Ha P. N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your sharing. I am grateful to hear that you “will come back” and we look forward to welcome you again. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 4.5/5

Nhung Families - 01/10/2020 Confirmed reviews ALL

Good for family stay.

Xin chào Hong Nhung D., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

well located on Khem beach and An Thoi

Customer review rating 4.5/5

Lam Couples - 28/09/2020 Confirmed reviews ALL

- A bit noise when we walk through lobby B. - Buffet not too much

Xin chào Son Lam V., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. Your honest feedback regarding to the food and the noise at block B have been shared your remarks with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager
Customer review rating 4.5/5

Trieu Couples - 28/09/2020 Confirmed reviews ALL

Good service, employees are friendly & helpful.

Xin chao Nguyen T., On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. I would love to share that as a part of Planet 21 – environmental protection, we are trying to use plastic as less as possible, so we have setting up the card in the bathroom to inform that whenever guest would like to have amenity we are always at your service. And your requirement with cotton bud and shower cap have been noticed and for sure that we will set up it for your next stay :). Thank you again for sharing your experience, and we hope we will welcome you back soon. Sincerely, Hang Le Guest Experience Manager

Well located, so so stay

Customer review rating 4.5/5

Ngan Friends - 23/09/2020 Confirmed reviews ALL

I stayed in room A210 and A310. Great view yet normal room decoration, no specialty. AC is a minus, hard to adjust. However, the service is really good and the staffs are helpful. The breakfast buffet is not so delicious and there is just a small number of dishes. No seafood included (haha).

Xin chào Ngan T., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear your compliments to our staff. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, please accept my sincerest apologize according the bed room set up. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your honest feed back regarding to the food and AC have been sent to the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager
Customer review rating 4.5/5

Nguyên T. D. Families - 21/09/2020 Confirmed reviews ALL

Beautiful and nice services

Xin chào Tien D. N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Perfect stay

Customer review rating 4.5/5

Trang K. N. Families - 19/09/2020 Confirmed reviews ALL

The service was beyond expectation, beach was nice and food Was good, perfect for family holiday

Xin chào Kieu Trang N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good Stay, Satisfied experience

Customer review rating 4.5/5

Thanh A. Couples - 15/09/2020 Confirmed reviews ALL

Overall, Nice resort to stay, excellent staff service and staffs. Beautiful, pool, clean beaches. Breakfast is good. Spa seem small, and overload in our time. Minus point: Late check in process, at 2:20~2:25, i've received room key to rest. Moreover, with low season in 12th Sep, I was expect nice view room with high floor and sea view, but staff let us wait 15-20 minutes and just low floor and mountain view. Just little disappointed at that time, it not affect our relaxing experience. I still love this vacation and i'll come back in future

Xin chao Thanh A. D., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as A. encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding to room assignment, I already shared to Front Office Manager and remark to our system. We will try our best to assign a better room to you for your next stay :). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Enjoyable stay

Customer review rating 4.5/5

Toan V. Solo - 11/09/2020 Confirmed reviews ALL

Excellent services and facilities Wonderful beach Peaceful and nice ambience Friendly and helpful staff (namely Trung Nguyen) Excellent Cleanliness Suggestion: Glowing lighted sign-posts showing direction to e.g restaurant, building blocks A,B,C.. should be put along the swimming pool. I got confused navigating my way by the music from the restaurant and almost fell into the pool on the way there. On the whole, I did have a very enjoyable and relaxed stay at your hotel and will definitely come back. Thank you

Xin chào Ngoc Toan V., On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Trung, he really appreciate for your compliment. Your honest feedback regarding to sign-posts has been shared for appropriate leadership team for their review and action. Thank you for your sharing. I am grateful to hear that you “will definitely come back” and we look forward to welcome you again. Sincerely, Hang Le Guest Experience Manager

Well located, good stay

Customer review rating 4.5/5

Mai T. D. Families - 10/09/2020 Confirmed reviews ALL

Nice experience

Xin chào Mai Trang D., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Could be improved

Customer review rating 4.5/5

N. T. V. A. Couples - 07/09/2020 Confirmed reviews ALL

I stayed in the Premier residence Phu Quoc over last weekend. The experience in general was OK. My o Lý recommendation is that the pick up time, where possible, should be considered to be in harmony with flights schedule.

Xin chào Thi Van A. N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding to pick up service has been sent to our Front Office Managers for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

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