Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.6/5 848 reviews

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Khem Beach, Phu Quoc Special Zone, An Giang, 920000 Phu Quoc Special Zone, Vietnam

Description

Hotel extras

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly infinity pool & water slides for all ages

Our accommodation(s)

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Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
Vietnam

GPS:10.035024, 104.027621

Telephone
Fax +84 297 3927 778

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  848 reviews

TripAdvisor Rating  4.6/5  1,092 reviews

Certificate of excellence 2025

Poor staff

TripAdvisor rating 2.0/5

vb2626 TripAdvisor review

Still staying with a night left to go. Check in was an ok experience, after being told to wait 10 minutes so I could go with my bags rather than the bags coming to my room afterwards. E block where the king rooms are located is very old and rooms have alot of wear and tear and would be a 3/4 star at best. The vast majority of the staff cannot speak English and rely on Google Translate. Speaking of staff, they are very understaffed and they look quite miserable. Breakfast is just absolute chaos. Anybody can walk in here and take a seat and sit down. Every staff member hee is just filling up food. No greeting from anybody and they actually just barge past you yo get to where they are going. Nobody asks you about allergies either. Coffee and juices taste very cheap and are of poor quality. Food is OK. There are simply not enough loungers around the pool and beachside, and it involves a morning run to get one, if that's your thing. The food and drink prices here compared to the rest Vitenam is very expensive. Many people get food and drink from across the road and bring it in. Foam party and kids car racing all chargeable. Half of the pool area closed for some reason and no explanation. The place is not what quite what it seems on the photos. Save your money and book elsewhere in this island. Glad we are only here for 3 nights.

So wonderful I immediately make plans to return, and did.

TripAdvisor rating 5.0/5

Mickemousebad TripAdvisor review

I am back. So this review comes ONE FULL YEAR LATE. We visited early Dec 2024 and was just blown away by the lovely hotel. Rooms, clean, spacious and decent. Only grib I have is the noisy air-conditioning unit outside the balcony which was very loud In room service food was amazing and reasonably price All the staff we encounted were very professional, helpful, patient and friendly. They made the experience even more pleasant Pool was spacious and playful for all age and sizes. The highlight for me is Khem beach which kept clean and tidy. We had a mild incident when my young kid was stung by an unknown insect but they they not have any first aid on-site and they sent us to a nearby military hospital?! It was quite traumatic experience but thank goodness it was not serious and we decined all "treatment" the hospital wanted to administer We had seafood dinner buffet at the club house and the spread and quality was very satisfying. Once again, great staff service too. Breakfast service was good and spread was very tasty and satisfactory. So tomorrow I will check in again but this time a bigger and nicer room and hope I will experience all the great joy and memories of this wonderful place. I look forward to the christmas buffet dinner and just chilling by Khem beach again. Dear Premier Residence Staff, looking forward to see you. ~MJ

Awesome

TripAdvisor rating 5.0/5

Quest33801544507 TripAdvisor review

I had a wonderful stay at Premier Residences Phu Quoc. The highlight of my experience was the warm and friendly service from Ha at the Front Office. She is petite, wears glasses, always has a lovely smile, and made me feel very welcomed throughout my stay. The hotel’s swimming pool is stunning and impressively long, perfect for relaxing or taking a refreshing swim. My room was simple but cozy, clean, and neatly arranged, which made it very comfortable. I also loved Bai Khem Beach — the sand is incredibly white and beautiful. There’s also a new beachside restaurant nearby (I forgot the name), but it has a very chill and relaxing vibe. It’s a great place to sit by the sea, enjoy a drink, and soak in the atmosphere. Overall, a great stay. I would definitely come back!

Comfy place to stay and chill

TripAdvisor rating 5.0/5

Violetta P TripAdvisor review

We stayed at Premier Residence from 2nd till 13th December 2025. Location: it is about 25 minutes from airport, less than hour from Duong Dong, and an hour from VinWorld (VinWonders and VinSafari). Near there are lots of small supermarkets and cafes. To the tourist town SUNSET you may get by free shuttle bus. The beach access for the hotel territory. Atmosphere is relaxed. The territory is huge so you easily find sunbed near the sea or pool ( the problem may appear only with umbrellas). You understand that the hotel is full when you are at breakfast, while during the day guests are distributed over the territory :) Lots of activities are available: I visited yoga and pilates at 7 am, when it was rainy we went to sauna. We played table tennis with a kid at playground zone. Our kid does love kid zone, lots of rooms to play. Rooms: we had standard room on the 8th floor in block E. We moved the small sofa to our bed for a six-years-old daughter and asked for additional bedclothes. Room cleaning was not perfect but ok. Sometimes you have to remind to fill shampoo, add third towel for a kid. The balcony fool is was not every day. The design and the comfort of the public zone we really liked. The hotel staff is helpful. What I recommend to improve: 2 towels for legs, more attention to the breakfast zone outside, more umbrellas on the beach.

Ideal hotel for couple, family and Children

TripAdvisor rating 5.0/5

M Z TripAdvisor review

Hotel is located right on Khem Beach. We enjoyed the vibrant atmosphere of the Hotel. The room was neat, clean and spacious and has large balcony with hangar to enjoy and dry clothes. The hotel has something for everyone, couples, family and Children. The hotel is also providing airport drop facility. Miss Ha at the Reception was very helpful and we had one of the most efficient check out.

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Other web-users rate our hotel

  • 1,064 reviews 8.9/10 Location
  • 2,101 reviews 7.8/10 Room
  • 2,483 reviews 8/10 Service
  • 23 reviews 7.9/10 WiFi
  • 1,410 reviews 9.6/10 Beach
  • 1,395 reviews 9.2/10 Breakfast
  • 1,304 reviews 9.6/10 Pool
  • 906 reviews 7.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.