Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.6/5 987 reviews

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Khem Beach, An Thoi Town, Phu Quoc, 920000 Phu Quoc, Vietnam

Description

Hotel extras

  • Resort is newly opened

  • 745 rooms & suites with various types catering for all needs

  • 10 min away from Hon Thom Cable Car

  • "25 min away from Phu Quoc airport "

  • "Colourful, contemporary and cosmopolitan resort design "

Our accommodation(s)

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Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 Phu Quoc
Vietnam

GPS:10.035024, 104.027621

Telephone
Fax +84 297 3927 778

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  987 reviews

TripAdvisor Rating  4.5/5  914 reviews

Certificate of excellence 2024

Great stay

Customer review rating 4.0/5

Andrii V. Couples - Confirmed reviews ALL

Location is great, highly professional reception department, top quality spa. I would definitely consider to improve breakfast variety- we stayed 10 nights and food was the same on daily basis. Restaurant staff were polite, smily and humble, BUT unprofessional and lack of expertise. Almost nobody spoke English, zero menu knowledge.

1st staying

TripAdvisor rating 5.0/5

Traveler58278314348 TripAdvisor review

This hotel have ticket and bus go to Sun world have symphony of light and sound where night seeing for eat and drink. For Accor member do not miss for all it eat at 16:00-17:30. I like beef berger and cold cut set. And funny games in the Beach in evening

Good stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Room is spacious. Location is good. The hotel provide shuttle bus to Sunset town and free ticket to the night show. Spa experience and service is excellent. Free use of Sauna.

Dear Leung T., Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated the spacious room, convenient location, and our shuttle service to Sunset Town. We're also glad you had the chance to attend the night show with the complimentary ticket, which is one of the highlights we love offering our guests. It’s especially great to know that you had an excellent spa experience and enjoyed the complimentary use of our sauna. Your satisfaction is our top priority, and it’s rewarding to know we met your expectations. We look forward to welcoming you back for another relaxing and enjoyable stay in the future! Warm regards

Good Stay

Customer review rating 5.0/5

Maylin Families - Confirmed reviews ALL

A lot of variety food for breakfast, my Daughter very enjoy the breakfast especially the Taiwanese Pork Rice Bowl. She love it so much. Hotel got free Kiss of Sea show ticket for us too. We so enjoyed the show, the show is very fantastic. They even offer free airport transfer and free shuttle bus to sunset town. We love this hotel so much. Definitely will stay back again.

Dear Lin Loo M., Thank you for your heartwarming review! We’re thrilled to hear that you and your family had such a delightful experience during your stay. It's wonderful to know your daughter loved the Taiwanese Pork Rice Bowl at breakfast—it’s a favorite among many of our guests! We’re also glad you enjoyed the Kiss of the Sea show and found our complimentary airport transfer and shuttle service to Sunset Town convenient. Your kind words mean a lot to us, and we’re delighted that our offerings contributed to your enjoyable stay. We can’t wait to welcome you back for another fantastic experience in the near future! Warm regards,

bad experience with impolite front desk stuff

Customer review rating 1.0/5

Chan Y. P. Friends - Confirmed reviews ALL

Case1 ( 12 Nov 2024) when we check-in on 12/nov/24 & ask the front desk boy, is it possible change my double bed room to twins bed. He said: I rejected you with long face. when I told him, we just left our languages & we in a hurry to go out for trip at 9am. But he keep saying all inf. (non-stop). breakfast time. Restaurant location, check-in time…. etc. Case2(13 Nov 2024) I request the front desk for support letter, I told her, I drop my mobile my own by accident & the mobile phone glass was broken in hotel room. She just refuse my idea , & told us, hotel have no responsibility to provide it. they worry insurance agent purse the responsibility to hotel. & suppose we ask the online travel agent write that letter to us. We book hotel online, but only the hotel can prove whether we checked in or not. I know, It not must help us, but for sure I want to tell, your stuff are so impolite & not so helpful . the girl is very rude to stop our conversation & ask me provide the booking number loudly. Your stuff need to improve their bad attitude. It’s not an excuse even too much customers They represent to your hotel.

Dear p. chan Y., Thank you for taking the time to share your feedback about your recent stay with us. Please accept our sincere apologies for the negative experiences you encountered. Regarding your first concern on November 12th, we understand how important it is to have your room preferences met. Unfortunately, during high occupancy seasons, room type adjustments upon arrival may not always be possible due to limited availability. However, we deeply regret if this situation was not communicated with the courtesy and professionalism you deserve. Your comments have been shared with our team to ensure we handle such requests more empathetically in the future. As for the issue on November 13th, we understand your frustration and apologize for any inconvenience caused by the response to your request for a support letter. While we have specific policies about providing documentation, the manner in which we convey these policies should always be respectful and understanding. Rest assured, we will address this with our staff to improve their communication and service skills. We truly regret that your interactions at the front desk did not reflect the high standard of service we aim to provide, even during busy times. Your feedback is valuable to us, and we are committed to using it to improve our guest experience. Sincerely,

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Other web-users rate our hotel

  • 587 reviews 8.7/10 Location
  • 1,195 reviews 8/10 Room
  • 1,347 reviews 8.4/10 Service
  • 10 reviews 9.4/10 WiFi
  • 887 reviews 9.6/10 Beach
  • 809 reviews 9.5/10 Pool
  • 754 reviews 9.3/10 Breakfast
  • 507 reviews 8.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.