Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.6/5 847 reviews

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Description

Hotel extras

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly pool & water slides for kids

Our accommodation(s)

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Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
Vietnam

GPS:10.035024, 104.027621

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  847 reviews

Customer review rating 4.5/5

Hai Y. N. Families - Confirmed reviews ALL

Big spacious unit . Good for family . If have a small convenience shop at the lobby will be wonderful !

Dear Hai Y. N., Thank you for your positive feedback regarding your comfortable stay and the spacious unit suitable for families. We appreciate your suggestion about having a convenience shop at the lobby, as we continuously strive to enhance our guests' experience. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 5.0/5

Perry T. S. Solo - Confirmed reviews ALL

The hotel was great, all of the staff were very helpful

Dear Mr. S., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our property beautiful and appreciated our clean beach and helpful staff. Your feedback is greatly valued. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 4.5/5

Thi K. N. P. Families - Confirmed reviews ALL

The resort should expand recreational facilities such as billiard or tennis tables, or set a registration schedule so guests can use them. During my 4‑day stay, I could hardly play because there was only one table each, and they were always occupied.

Dear Thi K. N. P., Thank you for your positive feedback regarding the comfort of your stay and our staff's hospitality. We appreciate your suggestion for expanding recreational facilities and will consider how to enhance guest experiences in this area. Your insights are invaluable in helping us improve our services. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 2.5/5

Ngoc T. T. T. Couples - Confirmed reviews ALL

The cleanliness inside the room as well as at the common areas do not remain clean, for example: the lift and walkway are wet, the overflow water drain of the sink is not cleaned properly, it's clogged with dirt, which is unsightly.

Dear Ngoc T. T. T., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the beauty of Khem Beach. However, we regret to learn that the cleanliness of your apartment and common areas did not meet your expectations. Your comments regarding the maintenance of the lift and walkways have been duly noted, and we will ensure that our housekeeping team addresses these concerns. Thank you for bringing this to our attention. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 4.0/5

Rashid H. Couples - Confirmed reviews ALL

Love it as Accor member from decades. So this was Also nice place to stay with couple family or a solo even. Just first time in Accor hotel it’s happen that I had some special request n didn’t got that. So I was recheck does it Accor hahaha. But all was nice and happy time. Wanna make again a next week visit so hopefully could get best service on next week visit.

Dear Valued Member, Thank you for your feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and appreciate your loyalty as an Accor member. We sincerely apologize for not being able to fulfill your special request during your visit, as we strive to meet our guests' needs. Your comments have been noted, and we will continue to work towards enhancing our services. We look forward to welcoming you back next week and hope your experience will be even better. Goodbye and best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Other web-users rate our hotel

  • 1,278 reviews 8.8/10 Location
  • 2,401 reviews 7.8/10 Room
  • 2,940 reviews 8/10 Service
  • 22 reviews 8.5/10 WiFi
  • 1,637 reviews 9.3/10 Beach
  • 1,607 reviews 9/10 Breakfast
  • 1,448 reviews 9.1/10 Pool
  • 1,054 reviews 7.3/10 Cleanliness

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