Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.6/5 803 reviews

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Description

Hotel extras

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly pool & water slides for kids

Our accommodation(s)

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Room 1

Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
Vietnam

GPS:10.035024, 104.027621

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  803 reviews

Customer review rating 3.5/5

Sunil B. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your feedback. We apologize for any inconvenience you experienced regarding the distance to your room and the internet connectivity issues with the television. Your concerns are important to us as we strive to enhance our services for future guests. We look forward to welcoming you back soon. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 0.5/5

Shubham J. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your comments and am sorry to learn that your experience did not meet your expectations. I regret that you encountered delays during your check-in process and that our team did not assist you promptly with your luggage. This is not reflective of our usual standards of service. Additionally, I apologize for the unavailability of cutlery and the limitations in our in-room dining options. We strive to accommodate all dietary needs and will take your comments into consideration for future improvements. I understand your concerns regarding breakfast and will review the menu options and service to ensure a more enjoyable experience for our guests. Your feedback regarding the staff's demeanor is taken seriously for our improvement actions. We value your insights and will use them to enhance our service moving forward. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 4.0/5

Pham T. M. T. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your positive experience at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We are delighted to hear that you found your room comfortable and enjoyed our friendly staff and efficient check-in process. Your feedback regarding the welcoming experience and breakfast seating arrangements is appreciated. We continually strive to enhance our guest services and will take your suggestions into consideration. Additionally, we understand the importance of providing comprehensive information about nearby attractions and our hotel services for an enriched stay. We also recognize the need for clearer instructions regarding the shuttle bus stop and will work on improving this aspect to ensure our guests have a seamless experience. We value your insights and thank you for your understanding. We look forward to welcoming you back in the future. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 4.5/5

Binh P. T. P. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you for your positive feedback regarding your experience at our resort. We are delighted to hear that you enjoyed our beautiful surroundings, clean accommodations, and attentive staff. Your recommendation means a lot to us, and we hope to welcome you back in the future. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 3.5/5

Beow G. G. Solo - Confirmed reviews ALL

Dear Ms. Beow G. G., Thank you for your feedback. I am pleased to hear that you appreciated our warm hospitality and the improvements in breakfast quality. Your comments regarding the Herring Bar and renovation needs have been noted, and we will ensure they are shared with our management team for consideration. Goodbye & Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Other web-users rate our hotel

  • 1,255 reviews 8.9/10 Location
  • 2,369 reviews 7.8/10 Room
  • 2,867 reviews 8/10 Service
  • 21 reviews 8.9/10 WiFi
  • 1,611 reviews 9.3/10 Beach
  • 1,581 reviews 9/10 Breakfast
  • 1,430 reviews 9.1/10 Pool
  • 1,028 reviews 7.1/10 Cleanliness

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