Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating 4.6/5 2,100 reviews

ALLSAFE approved hotel

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Premier Residences Phu Quoc Emerald Bay Managed by Accor
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+ 22 Services

Hotel extras

  • Resort is newly opened

  • 745 rooms & suites with various types catering for all needs

  • 10 min away from Hon Thom Cable Car

  • "25 min away from Phu Quoc airport "

  • "Colourful, contemporary and cosmopolitan resort design "

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast included in the price
  • 2 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • Web Corner on a Mac
Information message

Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach
An Thoi Town
Phu Quoc District
920000 phu quoc
viet nam

Tel: +842973927777

Check-in from 15h00

Check out up to 12h00

  • By plane

    PHU QUOC At 18.5km / 11.5 miles

GPS :10.035024, 104.027621

Our accommodation(s)

Standard Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 39 / 420 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 1 King Bed, with Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 2 Single beds with balcony

Accessible room
  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products
  • Bathrobe
Rooms

Our restaurants and bars

CLUB HOUSE

Type of cuisine: Other cooking style

The restaurant serves different types of fish and seafood. Guest can select the cooking style, sauces and sides.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCATO

Type of cuisine: International

Opening daily from 6:00 to 22:30, our all-day-dining Mercato restaurant serves buffet and à la carte options, which mostly feature Vietnamese cuisine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Open daily from 10:00 to 19:00, our Pool Bar offers a range of snacks and drinks from our Pool & Beach Menu, with special beer promotions everyday.

DELI CAFÉ

Non contractual photo

A stylist space with sleek decor and wooden furniture, opening from 6:00 to 19:00 daily and offering a selection of tea, coffee & juices. Grab-and-go snacks and afternoon tea is available to delight guests.

ROOFTOP BAR

Non contractual photo

- Coming soon in 2019 - Enjoy 360 degree sea views at the Rooftop Bar, situated on top of the 57-metre Drum Tower. The menu features Western inspired tapas, skewers and finger foods.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Premier Residences Phu Quoc Emerald Bay Managed by Accor

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,100 reviews

tripadvisor

TripAdvisor Rating 4.5/5

448 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good

Customer review rating 4.5/5

Ms T. Couples - 08/04/2021 Confirmed reviews ALL

Good

Xin chào Minh T. P., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding to your booking experience has been sent to our Sale team for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Nice experience and good stay

Customer review rating 5.0/5

Huan N. Families - 06/04/2021 Confirmed reviews ALL

Our family enjoyed the stay very much with the hotel. Nice beach, good facilities and warm hospitality of staff

Xin chào Thanh Huan N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Great

Customer review rating 4.0/5

N. B. N. Couples - 06/04/2021 Confirmed reviews ALL

Good services, beautiful beach and hotel, friendly staffs.

Xin chào Bich N. N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager
Customer review rating 4.0/5

Van P. Couples - 05/04/2021 Confirmed reviews ALL

Nice preparation for my hubby’s birthday despite of late notice when checkin. Friendly attitude from all the staff that I had chance to meet

Xin chào Ngoc Thanh Van P., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Well allocated and nice suroundings.

Customer review rating 4.5/5

Nga Families - 31/03/2021 Confirmed reviews ALL

We felt quite pleasant at the hotel. The rooms were clean and comfortable. The staff was extremely friendly and professional. We were always well taken care every where in the horel from the reception, cleaners, mechanists, guards. The way your two senior staff who approached for introductions and service comments was amazing. One met in the breakfast restaurant and Ms. Chinh, Assistant Front Office Manager. I only got problem with temperature control at first. And it would be more convenient if there were a towel rack in the bath room. We are sure to come back if there are promotions in future and recommend friends to come.

Xin chào Thi Phuong Nga N., I would like to thank you for taking the time to write such a positive survey about our hotel. We are delighted to know that you found our staff service was extremely friendly & professional, and that you enjoyed the room. Your honest feedback regarding to the towel rack in the bathroom has been sent to our Director of room for his review and action. According to promotions, I would like to invite you to become to our Accor member, for sure you are not only get great promotions at our hotel but also the other hotels in Accorhotels. I would like to send you the link of loyalty program as free register as following for your reference: https://all.accor.com/loyalty-program/cards-status-benefits/index.en.shtml And another program called Accor plus at fee 6,000,000VND/year with some benefit highlight as below: - Enjoy a complimentary night and more nights for less. Enjoy unbeatable savings on a vast selection of Accor hotels and resorts across Asia Pacific. - Guaranteed 10% off the hotel's best available rate - Up to 50% off dining at 1,400 restaurants - Silver member status - Earlier access to ALL-Accor Live Limitless supper sale - And please refer the link as follow for details information: https://www.accorplus.com/ Please noted that whenever you would like to register for loyalty program or Accor Plus, please don't hesitate to email for us. Should you travel to this part of the world again, we look forward to welcome you back. Sincerely, Hang Le Guest Experience Manager

Well located

Customer review rating 4.0/5

Giang N. Families - 30/03/2021 Confirmed reviews ALL

Good location, good staff behavior. The only thing need to improve is room smell.

Xin chào Thi Thu Giang N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding to smell of room and the quality of cocktail have been sent to our appropriate leadership team for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Well located, professional, good stay

Customer review rating 5.0/5

Ngoc H. Families - 28/03/2021 Confirmed reviews ALL

Receptionist service was very nice and friendly. We were served by Hà, Nghĩa, Duyên and we really appreciated their service. The bufet breakfast and restaurant at beach front were good too. If I could wish, that the menu at restaurant could have more choices. After 4 times having lunch and diner there, I didnot know what else to order. Beside that matter, everything was perfect and we were satisfied with your Service!

Xin chào Truc Thanh Ngoc H., On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Ha, Nghia, Duyen are really appreciate for your compliment. Your honest feedback regarding to our menu has been sent to our Food and Beverage Managers for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

nice stay

Customer review rating 4.0/5

Long Couples - 27/03/2021 Confirmed reviews ALL

beautiful design, friendly staff, beautiful beach

Xin chào Viet Long N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 4.0/5

Anonymous Families - 24/03/2021 Confirmed reviews ALL

Bathroom drainage clogged. Some facilities broke

Xin chao Thi Van Anh L., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you had a good stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, please accept our sincerest apologize regarding to bathroom drainage. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang L. Guest Experience Manager

nice beach, professional service, good staffs

Customer review rating 5.0/5

M. T. T. T. Families - 23/03/2021 Confirmed reviews ALL

quiet environment suitable for aged people to relax, good service, breakfast is acceptable, friendly, polite and helpful staffs

Xin chao Thi Thanh T. M., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

friendly staff, nice place, deliciate breakfast

Customer review rating 5.0/5

Rua Families - 22/03/2021 Confirmed reviews ALL

We have good time staying there. The staff are extremely friendly - they say "hi" with a warmly smile everytime we pass by which surprised us the most. We traveled as a Birthday trip and worried if we couldnt find a cake there and the resort already thought for us. Thanks a lot

Xin chào Thi Mai Anh V., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Amazing..

TripAdvisor rating 5.0/5

Catalinanhi Business - 21/03/2021 TripAdvisor review

Thank you to Premier Residence's Team. You did a great job to give me feel like home. I appreciate Mr NGHIA at reception. He is the best. Helpful and professional. I don't find any negative things after 3 times staying for 3 weeks. Bravo. I will definitely go back here for my next trip. Thanks again

Xin chào Ms. Nhi Nguyen, On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Nghia, he really appreciate for your compliment. Thank you for your sharing. I am grateful to hear that you “will definitely come back” and we look forward to welcome you again. Sincerely, Hang Le Guest Experience Manager

Enjoyable stay

Customer review rating 4.5/5

Candice Families - 18/03/2021 Confirmed reviews ALL

There is an impresiveness with the design and architecture around the hotel, through the corridor to the room and outside at the swimming pool. We love the room and the view so much. Its incredible. Love the scent of shower kits too. The staffs are supportive and always say "Xin Chao" when greeting guest even housekeeping girl. However, when requesting 4 glass of wine to the room, the staff didn't check the glass before bring up and brought 2 dirty one. And he didn't appologize properly for that. The breakfast time is good. All kind of food are so tasty and hot enough. However, the waitress is quite slow to clean the table even there are not too much guests around. While my table was full of dirty plates and bowls, she was busy to clean the table with no guest there so I couldn't call her.

Xin chao Thanh Huyen N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, kindly allow me to present you my sincerest apologies regarding the inconvenience mentioned. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Well located, Good staff, beutifull beach

Customer review rating 4.5/5

Tin T. Families - 17/03/2021 Confirmed reviews ALL

My family spend almost time to swim

Xin chao Thi Tin T., Thay mặt ban quản lý và đội ngũ nhân viên khách sạn Premier Residences Phu Quoc Emerald Bay, tôi xin chân thành cảm ơn quý khách đã dành thời gian để chia sẻ cảm nhận của mình về chất lượng dịch vụ của chúng tôi. Chúng tôi rất vui khi biết qúy khách đã thực sự tận hưởng kỳ nghỉ của mình. Tôi sẽ chia sẻ lời động viên của quý khách với đội ngũ nhân viên vì đây chính là nguồn khích lệ đối với toàn bộ tập thể nhân viên bởi chúng tôi luôn nỗ lực không ngừng nâng cao chất lượng các dịch vụ của mình. Qua sự đánh giá chung của quý khách, thực sự chúng tôi rất lấy làm tiếc khi trải nghiệm ăn sáng của quý khách chỉ đạt 60/100. Chúng tôi sẽ rất biết ơn nếu quý khách có thể chia sẻ thêm những trải nghiệm mà quý khách chưa thực sự hài lòng qua địa chỉ email: hb… . Chúng tôi chắc chắn rằng từ những ý kiến đóng góp chi tiết này, chúng tôi sẽ cố gắng hơn nữa để dịch vụ của khách sạn ngày được nâng cao hơn. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận và khu nghỉ dưỡng sẽ lấy làm vinh dự để chào đón quý khách trở lại và mang tới những trải nghiệm tuyệt vời nhất có thể trong một ngày không xa. Thân ái, Hằng Lê Quản Lý Chất Lượng và Trải Nghiệm Khách Hàng

Nice resort, but need more facilities

Customer review rating 3.5/5

Mai H. Families - 16/03/2021 Confirmed reviews ALL

- Good apartments with 3 rooms; - Food poisoning for unknown reason, but has been well supported by the hotel - Nice in-house swimming pool, but lack of swimming float for kids/adults; - Have dinning room, but do not have cooking stove. I have an infant but cannot cook a meal for her.

Xin chao Thi Mai H. T., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. And hope email find you well. We are pleased to hear that you enjoy our swimming pool and assistant you and your family during your stay is our mission and we really happy to do that. We sorry to hear that you cannot cook the meal for your infant because we are not available for stove. We always at your service, please don't hesitate to contact us at any time during your stay if you can give us a chance to serving you in the near future. Thank you again for sharing your experience, and we hope that we could welcome you soonest. Sincerely, Hang Le Guest Experience Manager

Nice beach and excellent service

Customer review rating 4.5/5

Tony Couples - 15/03/2021 Confirmed reviews ALL

Warmly welcome at the beginning, I really like the way front desk help and arrange everything for us. The beach is strategically located and one of the best beach in Phu Quốc.

Dear Tony, Xin chào, On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Nghia, he really appreciate for your compliment. Your honest feedback regarding to our restaurant has been sent to our Food and Beverage Managers for their review and action. Sincerely, Linh Ha Personal Assistant to General Manager

Very pleasant stay

TripAdvisor rating 4.0/5

SuChow8812806 31/01/2020 TripAdvisor review

My 4-night stay in the hotel was a pleasant one. The breakfast area is large and I didn't need to queue for having breakfast. There are also different combinations of seats that fit families of different size. There are large variety of food provided in the breakfast. The swimming pool area is huge with ample sunbeds with different needs, e.g. for sun bathing or for hiding in the shade. The staff is working their best to keep the swimming pool very clean. The beach is also spotlessly clean and the sand is fine. The standard 45sqm room is inclined to be small (maybe, this area includes the balcony as well). The hot water in the room is good in pressure and fast in adjusting the temperature. Overall speaking, the room is value-for-money. There are few things for it to improve in order to get up to a 5-star standard. 1. There are too few restaurants in the hotel and the menu choices can further be improved. I had buffet dinner in the hotel once and it would be better if there are more choices of meat and more choices of dessert. There are no other restaurants out of the hotel except those next door - JW Marriott, but those are more pricey. You need to take taxi (quite costly in Phu Quoc when compared to other Vietnam cities' standard) to nearby area to have meals. 2. It would be better if there is one more trash bin in the toilet in addition to the bin next to the toilet bowl. The kitchenette next to the door seems to be useless as there are no heater / microwave oven in the room, though there is a range hood that connects to no exhaust pipe. 3. I had the spa treatment twice. In the first time, I used it in the morning, the amenities in the changing room are well organized. But when I used it in the afternoon, I found that there are no bathrobe and undergarment in the locker. I had to ask for it from the staff. The locker key didn't work, so I didn't lock up my clothes during my treatment. I did report the malfunctioning of the lock after the treatment. Hope that all these can be improved. 4. As the hotel is a bit remote, it would be better if it can provide complementary shuttle bus service to and from the airport. Moreover, as the taxi fare is a bit pricey, it would be better if the hotel can help to hire cars with driver for guests to move around the island with higher level of convenience.

Xin chao SuChow8812806, On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Your honest feedback regarding to our restaurant, set up in the room and Spa, and shuttle bus to and from the airport already share with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

5 star Hotel

TripAdvisor rating 5.0/5

linhpnguyen12 26/01/2020 TripAdvisor review

Our family love it , it’s beautiful hotel , the view , services , food over all are excellent . We want stay there one more but they booked . Next vacation we will stay there longer , it’s so relaxed stay . I really recommend . We got free up grade our room . We love a penhouse , so beautiful Thank you Premier Hotel

Xin chao linhpnguyen12, We very much appreciate your lovely review about your holidays at Premier Residences Phu Quoc Emerald Bay. Your comment really make our day and encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you back soon. Sincerely, Hang Le Guest Experience Manager

Nice place with a large pool area

TripAdvisor rating 4.0/5

soeedy_74 Family - 11/01/2020 TripAdvisor review

Nice place with a large pool area. The service is good and the resort is clean. The menu unfortunately is somewhat limited in the restaurants which s a pity as there are not many other restaurants nearby. The amout of sun chairs around the pool is also quite limited so the hotel should get a few more of those. The English speaking skills of the staff is also somewhat limited even if there are a few empolyees that it was easy to communicate with. Our room was excellent for a family of 4 as it was about 135 m2 with a private pool.

Xin chao soeedy_74, On behalf of entire team, I would like to thank you for taking the time to write a nice review about our Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding the menu and sun chairs already shared with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

Amazing residences

TripAdvisor rating 4.0/5

synellesnoeck Family - 30/10/2019 TripAdvisor review

I really love the hotel . We had one of the appartement with 2bedrooms and private swimming pool. The personal were kind, nice and available. They have different swimming pool and also for the kids. The food is ok but the 3 restaurant have a similar menu card. The location is good and the view is stunning.

Xin chao synellesnoeck, We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

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