Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.6/5 826 reviews

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Description

Hotel extras

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly pool & water slides for kids

Our accommodation(s)

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Room 1

Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
Vietnam

GPS:10.035024, 104.027621

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  826 reviews

Customer review rating 5.0/5

Thi L. D. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your family enjoyed our location, comfortable accommodations, and dining options. We look forward to welcoming you back in the future. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 0.5/5

Hong N. L. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly with noise disruption and room conditions. Your comments regarding the unpleasant odor and air conditioning issues have been noted, and I regret that our service fell short of your expectations. We strive to maintain high standards and your experience is not reflective of our usual operations. Please know that your feedback is valuable as it assists us in improving our services and facilities. We hope you will consider giving us another opportunity in the future to better serve you. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 2.0/5

Shinui C. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered, particularly concerning the housekeeping service and the manner in which your request was handled. It is disheartening to learn that our staff's service did not meet your expectations or reflect our commitment to guest satisfaction. Regarding the housekeeping oversight, I assure you that we value the procedures in place for room service requests. It is concerning to hear that your request was not managed appropriately, and I appreciate you bringing this to our attention. Additionally, I regret that your experience during breakfast did not align with the high standards we strive to maintain. Your comments will be taken seriously as we continually seek to enhance our service quality. Thank you once again for your candid feedback, and I hope to have the opportunity to welcome you back in the future to provide a more positive experience. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 4.5/5

Nguyen T. K. C. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your accommodations, the beach convenience, and the amenities we offer, including the gym. It is gratifying to know that your experience was relaxing and enjoyable. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 5.0/5

Thi P. H. T. Families - Confirmed reviews ALL

Kính gửi Quý khách, Chúng tôi rất vui mừng khi nhận được phản hồi tích cực từ Quý khách về trải nghiệm lưu trú tại Premier Residences Phu Quoc Emerald Bay. Sự hài lòng của Quý khách về dịch vụ tổng thể, phòng ốc và các tiện nghi là động lực to lớn đối với chúng tôi. Chúng tôi rất vui khi biết rằng Quý khách đã có những khoảnh khắc đáng nhớ bên gia đình tại bãi biển riêng cũng như thưởng thức bữa sáng với các món ăn Việt Nam tuyệt vời. Chúng tôi cũng cảm ơn Quý khách đã ghi nhận sự tận tình của đội ngũ lễ tân. Hy vọng sẽ được chào đón Quý khách trở lại trong những chuyến đi tới Phú Quốc trong tương lai. Cảm ơn Quý khách đã giới thiệu khách sạn đến bạn bè. Trân trọng, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Other web-users rate our hotel

  • 1,281 reviews 8.8/10 Location
  • 2,394 reviews 7.9/10 Room
  • 2,933 reviews 8/10 Service
  • 22 reviews 8.5/10 WiFi
  • 1,634 reviews 9.3/10 Beach
  • 1,607 reviews 9/10 Breakfast
  • 1,444 reviews 9.2/10 Pool
  • 1,045 reviews 7.3/10 Cleanliness

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