Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels 5 stars

TripAdvisor rating 4.0/5 295 reviews
Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels
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+ 22 Services
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Hotel extras

  • Newly open resort at Khem Beach, southern Phu Quoc

  • 745 rooms & suites with various types catering for all needs, at affordable price

  • 10 min away from Hon Thom Cable Car, the world's longest oversea cable car system bringing g

  • 25 min away from Phu Quoc airport

  • Colourful, contemporary and cosmopolitan resort design combined with 5-star facilities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast included in the price
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • Web Corner on a Mac

Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels

Khem Beach
An Thoi Town
Phu Quoc District
920000
phu quoc
viet nam

Check-in from 15h00

Check out up to 12h00

  • By plane

    PHU QUOC At 18.5km / 11.5 miles

GPS :10.035024, 104.027621

Our accommodations

Standard Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 39
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 1 King Bed, with Balcony

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 2 Single beds with balcony

  • Max. number of persons: 2
  • Area: From 45

Junior Suite, 1 King Bed

  • Max. number of persons: 2
  • Area: From 55
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite, 1 King Bed, with Balcony

  • Max. number of persons: 3
  • Area: From 57
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite, 2 King Beds, with Balcony

  • Max. number of persons: 6
  • Area: From 80
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite, 1 King Bed and Twin Beds, with Balcony

  • Max. number of persons: 4
  • Area: From 80
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room Executive

  • Max. number of persons: 6
  • Area: From 107
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Penthouse 2 Bedrooms, Plunge Pool, Ocean view, with Balcony

  • Max. number of persons: 6
  • Area: From 256
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Apartment 2 Bedrooms Studio

  • Max. number of persons: 6
  • Area: From 132
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Apartment 3 Bedrooms Studio

  • Max. number of persons: 9
  • Area: From 148
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Apartment 3 Bedrooms Superior

  • Max. number of persons: 9
  • Area: From 170
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

CLUB HOUSE

Type of cuisine: Other cooking style

The restaurant serves different types of fish and seafood. Guest can select the cooking style, sauces and sides.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCATO

Type of cuisine: International

Opening daily from 6:00 to 22:30, our all-day-dining Mercato restaurant serves buffet and à la carte options, which mostly feature Vietnamese cuisine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Open daily from 10:00 to 19:00, our Pool Bar offers a range of snacks and drinks from our Pool & Beach Menu, with special beer promotions everyday.

DELI CAFÉ

Photo non contractuelle / Strictly non binding

A stylist space with sleek decor and wooden furniture, opening from 6:00 to 19:00 daily and offering a selection of tea, coffee & juices. Grab-and-go snacks and afternoon tea is available to delight guests.

ROOFTOP BAR

Photo non contractuelle / Strictly non binding

- Coming soon in 2019 - Enjoy 360 degree sea views at the Rooftop Bar, situated on top of the 57-metre Drum Tower. The menu features Western inspired tapas, skewers and finger foods.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

958 reviews

tripadvisor

TripAdvisor Rating 4.0/5

295 reviews

the staff are friendly and Vi was very helpful and friendly.

Customer review rating 4.5/5

Seow K. Families - 17/01/2020 Confirmed reviews ALL

My experience is very good except one problem I had after lunch at the ala carte restaurant. The coconut I ordered was not fresh and tasted off odour. After the meal, I had diarrhoea and vomited. I can only conclude that must be due to the coconut because when i drank it i felt the juice had an off flavour. The coconut husk appeared brownish at the cut edge and I suspected it could have been cut and stored in the fridge. other than the diarrhoea and vomit issue; everything else was good.

Xin chao Seow K., On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Vi, he really appreciate for your compliment. Your honest feedback regarding to our Coconut Juice at our Clubhouse Rétaurant has been sent to our Director Food and Beverage for his review and action. And please accept my sincerest apologize this inconvenience that cause to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Overall an Ok experience

Customer review rating 4.5/5

Amanda F. Families - 16/01/2020 Confirmed reviews ALL

The 3 bedroom apartment was lovely. However it lacked kitchen items to make it a useful apartment. Restaurants were limited with only a couple of choices. It was expensive in comparison to the local restaurants which were too far to get to. Felt like a bubble away from reality which is not really for us. Pool and beach lovely. Although so much rubbish on beach. Staff were trying to clean up but I think it’s a problem for Vietnam generally. Too much plastic. I can see staff are trying very hard. I think there is still a lot to learn about tourism for Phu Quoc. We loved our holiday. Stayed in Saigon and Hoi An before Phu Quoc. I think that resort style accommodation is not for us. It lacks the experiences you get from staying in boutique accommodation near local life. Breakfast was great. Views from rooftop bar very good.

Xin chao Amanda F., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team, especially your honest feedback regarding the menu will be sharing your remarks with the appropriate leadership team to review and actions Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

Great experience with minor issues

Customer review rating 4.5/5

Demetrius Couples - 15/01/2020 Confirmed reviews ALL

We had a great time staying at premier residences and enjoyed our overall experience. Some small notes would be the front of house staffs lack of English skills so communicating was hard sometimes and the Chinese restaurant which was supposed to be open still hadn’t been completed so there was a lack of food choices which was a shame considering the size of the hotel.

Xin chao Matthew David B., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team, especially your honest feedback regarding the English communication. I will share your remarks with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

Good location with easy access to the beach

Customer review rating 4.5/5

Anonymous Families - 15/01/2020 Confirmed reviews ALL

Clean room but excessive wear and tear in our room given that it is a few years into operation. Reasonable selection and quality with the breakfast buffet. Pricey in restaurant even when comparing with its JW Marriott neighbor. The excessive wear and tear in our room is making us thinking twice about coming back to the hotel for our next trip to Phu Quoc

Xin chao Phong K., On behalf of entire team, I would like to thank you for taking the time to write a nice review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment on our service will be shared with all the team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Thank you again for your sharing. I am grateful that you choose to stay with us in Phu Quoc and we look forward to welcome you again. Sincerely, Hang Le Guest Relations Manager

spacious room

Customer review rating 4.5/5

Esther Families - 12/01/2020 Confirmed reviews ALL

free and easy holiday

Xin chao Nyuk Kee T., On behalf of entire team, I would like to thank you for taking the time to write a nice review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment on our service will be shared with all the team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

Vacation with the family

Customer review rating 4.5/5

Jan D. Families - 12/01/2020 Confirmed reviews ALL

Our stay was good but there are a few things you can improve on: - the menu in the restaurants is very limited, especially when considering that there are not many other restaurants near by - you need more sun chairs by the pool area - you need more sun chairs on the balcony in rooms for 4-6 people. We only had 2 chairs for 4 people - you need to provide utensils and glasses in rooms with a kitchen - it would be nice if you would provide services by the pool (ordering drinks etc.) with a call button for example

Xin chào Jan Henrik D., On behalf of entire team, I would like to thank you for taking the time to give us the constructive comment regarding to your stay. We much appreciate on that. Please take rest assured that all your feedback have been sent to appropriate leader ship for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

Nice place with a large pool area

TripAdvisor rating 4.0/5

soeedy_74 Family - 11/01/2020 TripAdvisor review

Nice place with a large pool area. The service is good and the resort is clean. The menu unfortunately is somewhat limited in the restaurants which s a pity as there are not many other restaurants nearby. The amout of sun chairs around the pool is also quite limited so the hotel should get a few more of those. The English speaking skills of the staff is also somewhat limited even if there are a few empolyees that it was easy to communicate with. Our room was excellent for a family of 4 as it was about 135 m2 with a private pool.

Xin chao soeedy_74, On behalf of entire team, I would like to thank you for taking the time to write a nice review about our Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding the menu and sun chairs already shared with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

Great resort

Customer review rating 4.5/5

Katie Families - 10/01/2020 Confirmed reviews ALL

Family of 4 in 2 bed apartment with plunge pool on beach

Xin chao Catherine P., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Lovely white sand beach, very new resort and awesome hospitality

Customer review rating 4.5/5

Phuc N. Couples - 09/01/2020 Confirmed reviews ALL

I had a wonderful stay in Dec19 so I came back in Jan20 :). Enjoyed the beach, swimming pool and all new facilities of the hotel. Staffs are very helpful and friendly. My special thanks to Ms. Thơm, who went extra miles to serve her "bánh cuốn". This reminded me of the Hanoi's special food as well as charming people.

Xin chào Thi Hanh Phuc N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Especially Mrs. Thom, he really appreciate for your compliment. Thank you again for your sharing and in order to well preparing to you, could you please advise me your booking number (I searched by your name and email but has not found yet). I'm looking forward to hearing from you soon and see you on 20 Jan, 2020 :) Sincerely, Hang Le Guest Experience Manager

Busy hotel with a modern vibe, relaxing atmosphere in a bustling place

Customer review rating 4.5/5

Anonymous Solo - 09/01/2020 Confirmed reviews ALL

Enjoyed my short gateway to Phu Quoc. Found the Reception team not very attentive, although everyone smiles and is trying to be friendly, they were quite robotic in their approach to guests and didn’t really explain about the hotel facilities during check in. All the bell boys / doormen are very friendly though and were always at service. Restaurants were always busy, so there were delays in service but the quality of food and drinks was good and staff did their best to attend all guests’ needs. There are some cool promotions and events like the Pool party, unfortunately there were too many children around so I couldn’t enjoy the party to the fullest but the DJ was great and the atmosphere was nice. Prices In f&b outlets are very reasonable in comparison with other hotels of similar segment. Loved your roof top bar. It’s a shame so few people go there. The place is awesome, drink list is good, music is lively. Even the quality of shisha was good for Vietnam, which is really impressive! A small critique towards the recreation team, it was surprising to see so few sun beds on the beach for such a gigantic property. Maybe you should get more hammocks and sun beds in order to cater for more people? SPA was ok. Not impressive. Somehow the massage felt very rushed and the therapist seemed not well trained. Overall it was a good experience. Thank you.

Xin chao Lomteva E., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your constructive feedback regarding the Reception, Spa and Recreation will share your remarks with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Nice building Nice location. Disaster service

Customer review rating 4.5/5

Ab Families - 09/01/2020 Confirmed reviews ALL

I made a reservation at SPA and a day after was cancelled

Xin chào Adrian B., On behalf of Premier Residences Phu Quoc Emerald Bay, I would like thank you for your stayed with us and taking the time to tell us about your experience at the Premier Residences Phu Quoc Emerald Bay. At Premier Residences, we always strive to provide a superior service experience and take pride to in ensuring our customer’s satisfaction therefore your feedback is very important to us. And unfortunately, your experience did not meet your expectations. I am sorry for this inconvenience and please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hang Le Guest Relations Manger

Great stay, great hospitality

Customer review rating 4.5/5

Duc H. Friends - 08/01/2020 Confirmed reviews ALL

I had a memorable and enjoyable stay at the property. Everything was as expected and more

Xin chao Duc H., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

Amazing hotel with everything!

Customer review rating 4.5/5

Alexander Couples - 08/01/2020 Confirmed reviews ALL

Good service and very helpful staff! I really recommend this hotel!

Xin chao Alexander A., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

Great

Customer review rating 4.5/5

Tirth B. Couples - 08/01/2020 Confirmed reviews ALL

Good comfortable stay and great service. Loved it

Xin chào Tirth B., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Sincerely, Hang Le Guest Relations Manager

Relaxing beach resort

Customer review rating 4.5/5

Kevin Families - 07/01/2020 Confirmed reviews ALL

Property is new and well maintained and is not overcrowded with a good balance of space and tranquility.

Xin chao Kevin Choon Hoe L., On behalf of entire team, I would like to thank you for taking the time to write a nice review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment on our service will be shared with all the team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

Excellent

Customer review rating 4.5/5

Bich N. Friends - 07/01/2020 Confirmed reviews ALL

Everywhere was beautiful, the foods were delicious , the service was friendly . We will come back again

Xin chao Thi Bich Dung N., On behalf of entire team, I would like to thank you for taking the time to write a nice review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment on our service will be shared with all the team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Thank you again for your sharing. I am grateful that you choose to stay with us in Phu Quoc and we look forward to welcome you back. Sincerely, Hang Le Guest Relations Manager

Not satisfy

Customer review rating 4.5/5

N. T. K. C. Families - 07/01/2020 Confirmed reviews ALL

Room not convenient as expect : water week , have to ask shower gel ,shampoo ....

Xin chao Thi Kim C. N., On behalf of Premier Residences Phu Quoc Emerald Bay, I would like thank you for your stayed with us and taking the time to tell us about your experience at the Premier Residences Phu Quoc Emerald Bay. At Premier Residences, we always strive to provide a superior service experience and take pride to in ensuring our customer’s satisfaction therefore your feedback is very important to us. And unfortunately, your experience did not meet your expectations. I am sorry for this inconvenience and please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hang Le Guest Relations Manger

It was ok but below expectation.

Customer review rating 4.5/5

Sumit Families - 07/01/2020 Confirmed reviews ALL

Our experience with checkin process and overall reception staff was below par for a property of this level. Overall experience at ClubHouse restaurant and other restaurant was fantastic. Staff went above to offer us vegetarian options. Rooms were quite clean and kids enjoyed the different pools. Experience at pool bar was again below expectations. Beach experience was awesome and enjoyed the facilities provided at the beach. My constructive feedback will be that staff at reception and pool bar need to be groomed to understand customer request and make an effort to meet them or offer some alternatives rather than shutting them down straight away.

Xin chao Rupa S., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. It is always a pleasure to receive your sharing. I will pass on a your review to our Food and Beverage team, especially the entire team at Clubhouse and Mercato restaurant . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your constructive feedback regarding the check in process does not go unheard. I will share your remarks with the appropriate leadership team to review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager

One of the cleanest hotels in Phuquoc

Customer review rating 4.5/5

김. Couples - 07/01/2020 Confirmed reviews ALL

l loved the service and the accommodation in your hotel. However, since the swimming pool is closed at 7pm, we were not able to enjoy much time in swimming pool.

Xin chao Yoo Jin K., On behalf of entire team, I would like to thank you for taking the time to write a nice review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment on our service will be shared with all the team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Regarding to your constructive feedback according to the pool operation, I already shared to management team and decided to extend 1 more hour and it will close at 20:00. Thank you again for your sharing. And we hope we will welcome you back in the near future. Sincerely, Hang Le Guest Relations Manager

Best experience in Phu Quoc

Customer review rating 4.5/5

Gj S. Families - 06/01/2020 Confirmed reviews ALL

Our family love this stay. Nice people, pool, beach and room, everything is perfect.

Xin chao Giljung S., On behalf of entire team, I would like to thank you for taking the time to write a nice review about our Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. Your nice compliment on our service will be shared with all the team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Relations Manager
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