Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.6/5 837 reviews

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Khem Beach, Phu Quoc Special Zone, An Giang, 920000 Phu Quoc Special Zone, Vietnam

Description

Hotel extras

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly pool & water slides for kids

Our accommodation(s)

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Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
Vietnam

GPS:10.035024, 104.027621

Telephone
Fax +84 297 3927 778

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  837 reviews

TripAdvisor Rating  4.6/5  1,146 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Anna E. B. Couples - Confirmed reviews ALL

Huge problem to find sunbeds in the morning. You have to wakeup at 7:30 and reserve the sunbed latest till 8:00. Later no chance to find any available :( Huge waiting time to get a drink. Once it was 40 minutes. We had All Inclusive.

Dear Anna E. B., Thank you for sharing your experience with us. I apologize for the challenges you faced regarding sunbed availability and the extended wait times for drinks. We appreciate your feedback and will continue to strive for improvements in these areas. Goodbye, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 5.0/5

F H. N. A. H. Families - Confirmed reviews ALL

The hotel is perfect for family vacation, it has multiple pools and it located in khem beach which is one of the best beaches in Phu Quoc. I liked that they clean the beach frequently so you don’t get pother by the seaweed or trash. The staff is friendly and professional. The room is specious and clean. And i want to thank binh from concierge for makes our trip easier and unforgettable, by getting us a tickets for tourist attractions and transportation. Thank you premier residence staff you made our trip really special.

Dear F H. N. A. H., Thank you for sharing your wonderful experience at Premier Residences Phu Quoc Emerald Bay. We are delighted to hear that you and your family enjoyed your stay, particularly our multiple pools and the beautiful Khem Beach. It is gratifying to know that our commitment to maintaining a clean and pleasant environment contributed to your enjoyment. We appreciate your kind words about our friendly and professional staff, especially Binh from concierge, who was able to assist you in making your trip memorable. Your feedback is invaluable, and we are grateful for your acknowledgment of our efforts. We look forward to welcoming you back for another special stay. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Enjoyable stay during busy times.

TripAdvisor rating 5.0/5

586bartm TripAdvisor review

Really enjoyed our stay at the premier residences. We booked a presidential suite, knowing the hotel is very big and this gave us a lot of space and privacy. We were able to check in quickly (thank you, Ngan) hours before official check in time, which was greatly appreciated as well as the later check out time, which really made our stay a lot better. While the hotel was quite busy, there are a lot of staff working really hard and even though the restaurant at breakfast was full, there were plenty of choices available at all times. Highlight are the pools, with multiple levels so that there was always an area to swim at, and the beach is one of the best beaches on the island, with white and soft sand that is not found on the other coasts. Because the hotel is so full, the space at the beach is very limited and I felt the beds were jammed way to close to each other. Not much that can be done about that I guess. One thing that was a bit weird was that for dinner and after 6 pm you can only do a buffet or a very limited a la carte menu. This means that if you don't want to partake in the (overpriced) buffet, you either have to eat before 6 pm or find another place (which we did for the majority of our nights). There are a few really nice restaurants outside of the hotel at the beach area, so we did not mind, but it would be nice to have the option to order from the regular menu after 6 pm. Overall though, these are some small comments and we enjoyed our stay here and would come back.

Dear 586bartm, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed your stay in the Presidential Suite and appreciated the early check-in and late check-out arrangements. I will also pass on your kind words to Ngan. We are glad that you enjoyed our pools and the beach, as well as the variety of breakfast options despite the busy periods. We appreciate your comments regarding the evening dining options and beach bed arrangements, which will be carefully reviewed to see how we can improve the guest experience. Your overall satisfaction is very important to us, and we look forward to welcoming you back to Premier Residences for another enjoyable stay. Warm regards, Premier Residences Team

Highly recommendation! For its good view and super nice service!

TripAdvisor rating 5.0/5

Siyu W TripAdvisor review

I had an amazing stay at this hotel! The complimentary show was absolutely fantastic, the scenic views from the hotel are stunning, and all the staff were incredibly friendly and attentive with top-notch service. Highly recommend this wonderful place!

Dear Siyu W, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you enjoyed the stunning views and our team's dedicated service, along with the complimentary show. Your recommendation is greatly appreciated and motivates us to continue delivering exceptional experiences. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 5.0/5

Natalie J. S. Couples - Confirmed reviews ALL

We enjoyed our stay at the Premier Residences Phu Quoc Emerald Bay. A great location, pools and beach. The service was excellent and we were very impressed with Phoung from the front desk. She is an asset to the team.We will be back.

Dear Natalie J. S., Thank you for your kind words regarding your recent stay at Premier Residences Phu Quoc Emerald Bay. We are delighted to hear that you enjoyed our location, pools, and beach, as well as the excellent service provided by our team, particularly Phuong. Your feedback is truly appreciated, and we look forward to welcoming you back for another memorable experience. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

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Other web-users rate our hotel

  • 1,134 reviews 8.9/10 Location
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  • 2,626 reviews 7.8/10 Service
  • 22 reviews 8.6/10 WiFi
  • 1,483 reviews 9.3/10 Beach
  • 1,468 reviews 9.1/10 Breakfast
  • 1,355 reviews 9.3/10 Pool
  • 967 reviews 7.6/10 Amenities

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