Premier Residences Phu Quoc Emerald Bay Managed by Accor

Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.7/5 895 reviews

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Hotel extras

  • Resort is newly opened

  • 745 rooms & suites with various types catering for all needs

  • 10 min away from Hon Thom Cable Car

  • "25 min away from Phu Quoc airport "

  • "Colourful, contemporary and cosmopolitan resort design "

ALLSAFE approved hotel

Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 Phu Quoc
Vietnam

GPS:10.035024, 104.027621

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  895 reviews

TripAdvisor Rating  4.5/5  523 reviews

Nice Staff

Customer review rating 5.0/5

Ngoc N. Business - Confirmed reviews ALL

This is my second time to stay at the hotel since Mar 2021, but with totally different experience. Not much impression last time, but this time is so fantastic. I 'm impressed with the service, gave by all the staff. All staff always keep their warmly smile & welcome when they see the customers, they are very proactive & make all efforts to support me with all my requests. (Especially the staff name HA at the receptionist) I'll recommend the hotel to my friends & take my family to stay here for what I've experienced this time. Thank you!

Dear Ngoc Thuy N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay Managed by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhi Dang Assistant Front Office Manager

Great customer service & beautiful beach

Customer review rating 4.0/5

Tung T. Families - Confirmed reviews ALL

We had a great time - The food was great - room and service are prefect. The only thing I didn't like was smoking on premises and the beach but that's hardly the hotel's fault.

Dear Tung T., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay Managed by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also sharing the information to the team to check the AC and the room to make sure that problem will be fix. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhi Dang Assistant Front Office Manager

Great service

Customer review rating 5.0/5

Chelly Couples - Confirmed reviews ALL

Staying at the hotel is a superlative experience. The receptionist team is super attentive, friendly and helpful with everthing.

Dear Thi Thu Ha P., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay Managed by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhi Dang Assistant Front Office Managet

Big surprised Birthday from Premier Residences

TripAdvisor rating 5.0/5

Duc_Nguyen1809 Families - TripAdvisor review

Xin chao all staff of Premier Residences, This is my really first time my family and I chose Phú Quốc to experience our holiday and we truly received a kind of service that is not only 5 star hotel but also made us feel like home. First, Checkin was so smooth and everybody felt so welcomed by the way they helped us with the luggage, served us welcome drink. My family is huge so they also had 2, 3 staff coming to where we sat and introduced hotel services for us. We also became members of All and received other benefits during our stay, not seeing this when we checked in at other hotels. The most amazing part was we were escorted to our apartment room and got a big surprise for their preparation for my Birthday. Phuong really knows the way to distract us from the gift, she asked us about the plan and other stuff not revealing anything about what they had done for my B-day. The room was beautifully decorated, the cake, the attitude and the decorations were spot on. My family’s best staff vote was for her, so nice and always helps us with useful information, also had to mention the girl taking pictures with us, sorry for not knowing your name and the bellman as well. We also experienced the shuttle bus service 2 ways from the airport to the hotel and the other way around, really convenient for my family and helped us save quite a lot. We really want to say thank you for what you have done for us, it goes beyond our expectations and truly makes us have good impression of Phú Quốc and hotels managed by Accor. Lots of thanks and definitely our 1st choice when come back to Phú Quốc.

Xin Chao Duc_Nguyen1809, Thank you for taking your time writing such a wonderful review about us. Seeing that you had a 5-Star experience is the best thing we could hope for! We take pride in top-level service for every guest from your first step arriving at the airport to the last moment we say goodbye for your family to come back home. Again, we truly appreciate all the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Warm Regards, Nhi Dang Assistant Front Office Manager

comfortable stay...

Customer review rating 4.0/5

P. M. M. Families - Confirmed reviews ALL

staff was very helpful and accommodating

Dear Meng m. P., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay Managed by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhi Dang Assistant Front Office Manager

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Other web-users rate our hotel

  • 54 reviews 6/10 Location
  • 112 reviews 8.8/10 Room
  • 205 reviews 8.9/10 Service
  • 114 reviews 9.4/10 Beach
  • 81 reviews 9.6/10 Pool
  • 71 reviews 9.8/10 Breakfast
  • 55 reviews 8.1/10 Amenities
  • 53 reviews 8.7/10 Comfort

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