Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels 5 stars

Customer review rating 4.6/5 1,865 reviews

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Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels
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Hotel extras

  • Resort is newly opened

  • 745 rooms & suites with various types catering for all needs

  • 10 min away from Hon Thom Cable Car

  • "25 min away from Phu Quoc airport "

  • "Colourful, contemporary and cosmopolitan resort design "

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast included in the price
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
Information message

Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels

Khem Beach
An Thoi Town
Phu Quoc District
920000
phu quoc
viet nam

Tel: +842973927777

Check-in from 15h00

Check out up to 12h00

  • By plane

    PHU QUOC At 18.5km / 11.5 miles

GPS :10.035024, 104.027621

Our accommodation(s)

Standard Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 39 / 420 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 1 King Bed, with Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 2 Single beds with balcony

Accessible room
  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products
  • Bathrobe
Rooms

Our restaurants and bars

CLUB HOUSE

Type of cuisine: Other cooking style

The restaurant serves different types of fish and seafood. Guest can select the cooking style, sauces and sides.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCATO

Type of cuisine: International

Opening daily from 6:00 to 22:30, our all-day-dining Mercato restaurant serves buffet and à la carte options, which mostly feature Vietnamese cuisine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Open daily from 10:00 to 19:00, our Pool Bar offers a range of snacks and drinks from our Pool & Beach Menu, with special beer promotions everyday.

DELI CAFÉ

Non contractual photo

A stylist space with sleek decor and wooden furniture, opening from 6:00 to 19:00 daily and offering a selection of tea, coffee & juices. Grab-and-go snacks and afternoon tea is available to delight guests.

ROOFTOP BAR

Non contractual photo

- Coming soon in 2019 - Enjoy 360 degree sea views at the Rooftop Bar, situated on top of the 57-metre Drum Tower. The menu features Western inspired tapas, skewers and finger foods.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,865 reviews

tripadvisor

TripAdvisor Rating 4.5/5

411 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Superb hospitality. Highly recommend.

Customer review rating 4.6/5

Phuong N. Couples - 29/12/2020 Confirmed reviews ALL

Premier Residences is beautiful with a very soothing interior. All the staff members were extremely friendly and professional. The services were up to the mark but I would expect the check-in hour should be no later than 2p.m. I recommend this hotel to everyone.

Xin chào Thi Bich Phuong N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 4.6/5

K. H. K. Families - 26/12/2020 Confirmed reviews ALL

It was a satisfying trip. Comfortable and friendly service, but the water pressure in the hostel is weak and the shower hose is bad (water leaking)... But I think I will visit again.

Xin chao Hye k. K., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding to water pressure has been sent to our Engineering Managers for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Perfect ! ! !

Customer review rating 4.6/5

Roy K. Solo - 25/12/2020 Confirmed reviews ALL

Kind employee, nice beach & pool, Good Room condition. Perfect everything.

Xin chào Chiseob K., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

beautiful place, nice view

Customer review rating 4.6/5

V. P. Families - 25/12/2020 Confirmed reviews ALL

I stayed 2 nights during Chrismas. Very beautiful place!

Xin chào Thi P. V., Thay mặt ban quản lý và đội ngũ nhân viên khu nghỉ dưỡng Premier Residences Phu Quoc Emerald Bay, tôi xin chân thành cảm ơn quý khách đã dành thời gian để chia sẻ cảm nhận của mình về chất lượng dịch vụ của chúng tôi. Chúng tôi rất vui khi biết qúy khách đã thực sự tận hưởng kỳ nghỉ của mình. Tôi sẽ chia sẻ lời động viên của quý khách với đội ngũ nhân viên vì đây chính là nguồn khích lệ đối với toàn bộ tập thể nhân viên bởi chúng tôi luôn nỗ lực không ngừng nâng cao chất lượng các dịch vụ của mình. Một lần nữa, tôi xin gửi lời cảm ơn chân thành tới quý khách và khu nghỉ dưỡng sẽ lấy làm vinh dự để chào đón quý khách trở lại và mang tới những trải nghiệm tuyệt vời nhất có thể trong một ngày không xa. Thân ái, Hằng Lê Quản Lý Chất Lượng và Trải Nghiệm Khách Hàng

Good stay

Customer review rating 4.6/5

Anonymous Families - 21/12/2020 Confirmed reviews ALL

In overall, everything was good during my stay including clean room, nice beach and friendly staffs. However, I requested for late check out at 3pm with additional charge. But the reception staff could not arrange even though I thought that all rooms could not be fully ocuppied which made me a bit disappointed.

Xin chào Thi Khanh Van D., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. According to late check out, kindly to reconfirm that our hotel totally full on the weekend -during your stay from 12 to 14th Dec so hope you can understand for this situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Noice

Customer review rating 4.6/5

Huy N. Couples - 18/12/2020 Confirmed reviews ALL

Nothing to complain about. That said, maybe advise the lady at the breakfast entrance to avoid looking at her watch whenever somebody arrives for a late breakfast (9:30 am onward). Might rub some people the wrong way.

Xin chào Thi Binh N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding to our hostess at restaurant has been sent to our Food and Beverage Managers for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 4.6/5

L. T. C. Couples - 18/12/2020 Confirmed reviews ALL

I did have a wonderful holiday at Premier Residences. The hotel staff was very nice and friendly. They even supported us do early check in without any surcharge. The room is very cozy and have nice view to the beach. The balcony is also kind of big compared to other Standard rooms. And I will not forget to tell your that the breakfast was excellent. I wish we could have time to stay at your hotel longer. Of course, we would not hesitate to recommend your hotel to our friends and come back there anytime we could. Thank you so much for everything.

Xin chào Thuy C. L., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang L. Guest Experience Manager

Good stay

Customer review rating 4.6/5

Harry.l Solo - 17/12/2020 Confirmed reviews ALL

Room was very clean, the staff was very friendly and professional. It will be better when you have shuttle bus to taking guests to some local places like theme park, market...

Xin chào Hieu Minh L., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding to shuttle bus has shared to appropriate leadership team for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang L. Guest Experience Manager

Friendly staff, nice stay, clean room with full facilities

Customer review rating 4.6/5

D. T. H. Families - 16/12/2020 Confirmed reviews ALL

We stayed here for 2 nights on the occasion of our 12th wedding anniversary. My kids really loved the swimming pool with water slides. We also loved breakfast buffet so much. It was great to have support from a man (round & tanned face, well-built body) of the lifeguard team, sorry I don’t know his name, our family had more experience with kayak and some nice photos on the sandy beach as well. It is great for everything. Thank you all.

Xin chào Thanh H. D., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 4.6/5

Ha P. Families - 16/12/2020 Confirmed reviews ALL

I had a good time in your hotel and that makes me feel warm and enjoyable bc of the best service and friendly staffs. Im very impressed by the support and enthusiasm of every staff in there. I spent the whole trip to enjoy each of daily activities in the hotel namely swimming and rolling a kayak etc

Xin chào Ngan Ha P., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Perfect stay

Customer review rating 4.6/5

Tâm Đ. Couples - 11/12/2020 Confirmed reviews ALL

Staff members are really friendly and helpful. Everything seems perfect to us in the 2-night stay.

Xin chào Thi Thanh Tam D., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Goodstay

Customer review rating 4.6/5

P T. Y. Families - 08/12/2020 Confirmed reviews ALL

Nice breakfast, nice swimmingpool

Xin chào Thi y. P., Thay mặt ban quản lý và đội ngũ nhân viên khu nghỉ dưỡng Premier Residences Phu Quoc Emerald Bay, tôi xin chân thành cảm ơn quý khách đã dành thời gian để chia sẻ cảm nhận của mình về chất lượng dịch vụ của chúng tôi. Chúng tôi rất vui khi biết qúy khách đã thực sự tận hưởng kỳ nghỉ của mình. Tôi sẽ chia sẻ lời động viên của quý khách với đội ngũ nhân viên vì đây chính là nguồn khích lệ đối với toàn bộ tập thể nhân viên bởi chúng tôi luôn nỗ lực không ngừng nâng cao chất lượng các dịch vụ của mình. Một lần nữa, tôi xin gửi lời cảm ơn chân thành tới quý khách và khu nghỉ dưỡng sẽ lấy làm vinh dự để chào đón quý khách trở lại và mang tới những trải nghiệm tuyệt vời nhất có thể trong một ngày không xa. Thân ái, Hằng Lê Quản Lý Chất Lượng và Trải Nghiệm Khách Hàng

very good stay

Customer review rating 4.6/5

Viet Families - 08/12/2020 Confirmed reviews ALL

the hotel is comfotable, well located. Staffs are very gentle and helpful

Xin chào Duc Viet T., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good care staff - The hotel has a nice location

Customer review rating 4.6/5

Phạm K. T. Solo - 07/12/2020 Confirmed reviews ALL

I have experienced in many 5 * hotel systems including Premier Residences This is my solo vacation Very good experience The hotel staff is very good, enthusiastic and attentive I will be back with my family soon for the upcoming vacation

Xin chào Kim Tuyen P., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good stay, beautiful beach, delicious breakfast

Customer review rating 4.6/5

Thu N. Families - 07/12/2020 Confirmed reviews ALL

The hotel has a beautiful beach at a peaceful place with well facilities. Everything is perfect except the location is really far from the center of Phu Quoc island. We had to hire a care for travelling during the time we stay there. It would be great if the hotel could provide bus service to the center.

Xin chào Hoai Thu N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Well located, and Nice place to stay

Customer review rating 4.6/5

Hyeon J. L. Couples - 07/12/2020 Confirmed reviews ALL

Place was peaceful and service are satisfied. Had a great time !

Xin chào Hyeonji L., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Good stay

Customer review rating 4.6/5

Nguyễn T. T. T. Families - 07/12/2020 Confirmed reviews ALL

Nice swiming pool, I was spend a very nice holiday at Primier Residence. Thank you

Xin chào Thi Thu T. N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Foods

Customer review rating 4.6/5

Viet Friends - 06/12/2020 Confirmed reviews ALL

Morning buffet is good but lunch and dinner don't have much option.

Xin chào Thanh Viet N., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your honest feedback regarding to our lunch and dinner have been sent to our Food and Beverage Managers for their review and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Great location, great service

Customer review rating 4.6/5

A. T. T. Couples - 02/12/2020 Confirmed reviews ALL

We have a small cake and special decoratiom for our honey moon. Good services. Really beautiful view and pools!!!

Xin chào Thi Thu t. A., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as A. encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

Wonderful stay

Customer review rating 4.6/5

Trang P. Families - 01/12/2020 Confirmed reviews ALL

Xin Chao, We had a wonderful stay at Premier Residences. Everything is perfect. Room is spacious with a big balcony overlooking the sea, the beautiful pool and the neighbour hotel Marriot. Here you can watch stunning sunrise too. The hotel gave us welcome drink, cake and fruit which was very nice. As this was our wedding anniversary, they offered us room setup and cake FOC and we really enjoy it. My son loved the Kidclub where has a lot of activities ( lego, wood blook, ball house, movie shows, painting, food decoration, etc..). We also tried food at Club House Restaurant and it was very good with reasonable price. The staffs are well trained and helpful. Check-out is super fast. Overall, we love everything at Premier Residences and we hope to come back here again. We definitely recommend this hotel to our friends.

Xin chào Thi Thu Trang P., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Especially Trung, he really appreciate for your compliment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager

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