Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels 5 stars

Customer review rating 4.5/5 1,242 reviews

Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels
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Room 1

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Hotel extras

  • Resort is newly opened

  • 745 rooms & suites with various types catering for all needs

  • 10 min away from Hon Thom Cable Car

  • 25 min away from Phu Quoc airport

  • Colourful, contemporary and cosmopolitan resort design

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast included in the price
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • Web Corner on a Mac

Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels

Khem Beach
An Thoi Town
Phu Quoc District
920000
phu quoc
viet nam

Check-in from 15h00

Check out up to 12h00

  • By plane

    PHU QUOC At 18.5km / 11.5 miles

GPS :10.035024, 104.027621

Our accommodations

Standard Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 39 / 420 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 1 King Bed, with Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room, 2 Single beds with balcony

Accessible room
  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
Rooms

Our restaurants and bars

CLUB HOUSE

Type of cuisine: Other cooking style

The restaurant serves different types of fish and seafood. Guest can select the cooking style, sauces and sides.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCATO

Type of cuisine: International

Opening daily from 6:00 to 22:30, our all-day-dining Mercato restaurant serves buffet and à la carte options, which mostly feature Vietnamese cuisine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Open daily from 10:00 to 19:00, our Pool Bar offers a range of snacks and drinks from our Pool & Beach Menu, with special beer promotions everyday.

DELI CAFÉ

Non contractual photo

A stylist space with sleek decor and wooden furniture, opening from 6:00 to 19:00 daily and offering a selection of tea, coffee & juices. Grab-and-go snacks and afternoon tea is available to delight guests.

ROOFTOP BAR

Non contractual photo

- Coming soon in 2019 - Enjoy 360 degree sea views at the Rooftop Bar, situated on top of the 57-metre Drum Tower. The menu features Western inspired tapas, skewers and finger foods.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,242 reviews

tripadvisor

TripAdvisor Rating 4.0/5

340 reviews

Excellent stay

Customer review rating 4.5/5

Ha Families - 29/03/2020 Confirmed reviews ALL

I had spent 3 days and 2 nights there, staffs are very friendly and helpful, room is clean, swimming pool and the beach are great, we did enjoy it. However the breakfast was little poor. In general I had great time there, will come back in the near future. Thank you

Customer review rating 4.5/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

i feel all good

Unprofessional staff

Customer review rating 4.5/5

Maria Couples - 23/03/2020 Confirmed reviews ALL

Dear Team, I would like to share with you extremely disappointing situation my Mom (the main guest in the reservation) faced with. She booked connecting flights to Phu Quoc, and on the way back the flight to Ho Chi Minh City was cancelled and re-scheduled that put my Mom in an extremely stressful situation when the main flight Ho Chi Minh City to Moscow couldn't be attended anymore. To my regret, she was so shocked, being not an active traveler before with no idea what's to do, that she didn't call me. She asked the guys at the Front Desk what's to do. I suppose that they wanted to get rid of her, that's why they checked only one flight online where there were no available seats. I was sure that Accor staff members should have known how to handle such situations and could give a good advice, but the only thing they recommended her to do was to come to the airport at about 2 AM and try to find tickets there while we live in the time when all the flights can be booked online. Thus, she arrived at the airport that was closed (please tell me that local people working at the Accor have no idea about working hours of the airport!), she was standing near it, trying to get in touch with me. Well, she lost a lot of money on the calls while I was trying to get in touch with Qatar airways and change the main flight. Thanks God, I work in this industry and I helped her ASAP, asked to come back to the hotel where there was, at least, good WIFI, and we could continue talking to each other. Just for your better understanding, she doesn't know English at all, and she cannot make calls to Qatar, and I helped her on my own. What could happen to her if she didn't have a close person who knew what's to do? She never re-booked flights, and Accor staff decided that it was a perfect idea not to care a lot about her health and emotions at that moment and to send her right away to the closed building. Guys, how is it possible? With all my respect to chain hotels, I find it unacceptable as she wasn't staying at the noname hostel to find herself in such a disgusting situation. Just to sum up: -money spent on taxi to the airport and back in the middle of the night -money spent on international calls -my Mom's nerves spent as a result of the Accor staff being totally ignorant and unprofessional How do you think, will we recommend Accor hotels to any people we know or submit a good review in the social networks? Is it acceptable in compliance of your international standards?

Cleanest beach

Customer review rating 4.5/5

Alexander Couples - 23/03/2020 Confirmed reviews ALL

Modern Hotel @ most clean beach in the whole island. Less cost compare to neighbor JW Marriott but definitely more value for money.

Negative hotel review

Customer review rating 4.5/5

Н. Couples - 23/03/2020 Confirmed reviews ALL

Good afternoon, regarding the stay at your hotel I can report the following. The advantages of your hotel are the sea and the territory of the hotel. The rest are solid minuses. The main minus is the food, there was practically nothing (what was cooked, it is impossible to name even food), the fried eggs had to wait 10 minutes in the morning, and it was constantly burnt. The choice of food is very meager and monotonous. The strange concept of dispensing one drink while eating. They also waited a very long time for coffee; in the coffee machine it was disgusting. Disinfectants in the restaurant were not replenished. Waiters reluctantly cleaned dishes from tables. Breakfast was at 06:30, and as I understand it, everything should already be ready and everyone is ready to receive guests, but this is not the case at your hotel, dishes are still served after the opening, the cooks are just starting to prepare their workplace, and still not very friendly ... Still, this lack of seafood, in all the hotels where we were, there were always seafood - shrimp, squid, crabs, etc. After the main restaurant was closed and lunch and dinner were transferred to the beach restaurant, it got worse. There was no water, the soup that the Russians eat at lunch and was absent for dinner, in extreme cases it was only for dinner. The second is hygiene products, in the room when checking in there were only shampoo, conditioner, gel and soap. Toothbrushes, toothpaste, shower cap, shaving machine were issued on request. In the future, constantly had to ask for shampoos and conditioners, as they were not replenished. Water, too, sometimes forgot to put in the room. The third is poor housekeeping, but even worse is when the pools were cleaned during the rest, maybe it should be done before the pools open or after they are closed. Glasses, garbage near sunbeds are not cleaned up on time. Fourth is the lack of water in the tanks for washing feet, we understand that the children of the guests, playing it, scooped it up, but do you need to replenish it? I would also like a free shuttle to the city to be organized, since the nearby village has a very limited selection of products and goods, and it is not so close. In all hotels, not even 5 star ones, there is a store with a minimum set of products, drinks and sun protection products, alas, not your case. In conclusion, I would like to say that according to the number of storeys of the room, I wrote to you for two months and asked to provide a room on the top floor with a view of the pool and the sea. In appearance from the balcony, my requirements were taken into account, but there was no number of floors, they gave me the 5th floor, despite the fact that tourists who came with me were given a room on the 8th floor with a similar view (they purchased a ticket later than mine). I still have negative impressions of your hotel and I will not recommend it to my friends and acquaintances. I will definitely bring this information to my travel agent (tour operator). We rested in Vietnam for the 7th time, and this is the most negative impression of the rest.

nice pleace, nice view, fresh air, very peace and quiet

Customer review rating 4.5/5

Vy P. Couples - 22/03/2020 Confirmed reviews ALL

I really enjoyed the quiet atmosphere. After so many tired working days, this place is really worth a vacation. Especially the fresh air, quiet, not many people, not crowded, noisy because I was afraid of the noise. The beach is very nice and very clean, I really like your beach. I can lie all day at sea just to watch the sea and read books without doing anything. Your staff are really helpful and friendly, they are ready to meet my requirements when needed. Especially housekeeping staff, they often smile and greet me every time they meet me somewhere in the resort, they ask me if I feel comfortable staying here. Really a great vacation to me & my husband!!!

Nice room view

Customer review rating 4.5/5

Tu Couples - 21/03/2020 Confirmed reviews ALL

Thank you for the upgrade. Best beach in Phu Quoc

Checking time was too long. I was waiting for 3 hours for my check in.

Customer review rating 4.5/5

Nathan T. Couples - 18/03/2020 Confirmed reviews ALL

I was waiting for 3 hours for my check-in. I would say it was the longest check-in I ever had.

Good stay

Customer review rating 4.5/5

Long Families - 18/03/2020 Confirmed reviews ALL

Nice and clean room, beautiful room and view

Great stay

Customer review rating 4.5/5

Anh Families - 16/03/2020 Confirmed reviews ALL

We arrived at the resort at 1pm. The staff has kindly advised us to visit kid club while waiting and arranged a room for us at 2pm which is sooner than check in hour. My family extremely love the pool which is wide and has a lot of different private areas. The beach is lovely. Restaurants are nearby only 5 mins by cab with different choices (seafood, bun quay, etc). Will come back next time for sure.

Enjoy every minute at Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels

Customer review rating 4.5/5

Can Friends - 12/03/2020 Confirmed reviews ALL

Amazing beach, Great service, friendly staffs and delicious food at the Club House

Perfect room (A202), well located

Customer review rating 4.5/5

C. C. Families - 12/03/2020 Confirmed reviews ALL

Im also happy. My childrens have so much experiences at here

Beautiful location but no atmosphere at this resort, no interaction or entertainment

Customer review rating 4.5/5

M. Couples - 12/03/2020 Confirmed reviews ALL

Not recommended as all inclusive holiday, very limited options and what is available is certainly not to a 5* standard. There are charges if you want to be included in the bbq and cinema night and if you want a wider choice of local drinks or just want a wider choice of food you will have to pay for it. You cannot get an icecream before 2:30pm again unless you pay for it. Nice hotel for bed and breakfast or for short stay guests but not geared up to make all inclusive guests feel welcome or entertained.

Good stay

Customer review rating 4.5/5

Nguyen T. Families - 11/03/2020 Confirmed reviews ALL

Nice Room, beautiful beach and pool, nice receptionist

Something is very good

Customer review rating 4.5/5

N. T. Families - 10/03/2020 Confirmed reviews ALL

Awsome swimming pool

My comments

Customer review rating 4.5/5

H. Q. Families - 09/03/2020 Confirmed reviews ALL

We had 4 days 3 nights at hotel. We saw your hotel have much advantages like: nice beach, good services, nice long swim pool that my 3 kids liked so much. My room was clean but REST ROOM was very very..... smell. I think may be it had problem at HVAC.

Great stay at the Premier Residences Phu Quoc

Customer review rating 4.5/5

Anthony W. Couples - 09/03/2020 Confirmed reviews ALL

Extremely helpful and courteous staff at this Hotel. The grounds are excellent with a huge pool and excellent beach area. Room suite was contemporary and very clean (thanks for the upgrade). Restaurants offered very tasty food which I considered well cooked and presented by the chefs. The staff at the Club Room restaurant could do with a little more service training.The Hotel is not close to local eateries or bars.

wonderful place

Customer review rating 4.5/5

My N. Families - 08/03/2020 Confirmed reviews ALL

my parent and my child both love your place so much. the beach is beautiful more than i thought. sure that we will come back your place next time.

Overall comment is good.

Customer review rating 4.5/5

Anh N. Friends - 08/03/2020 Confirmed reviews ALL

Just one dissatisfaction about check-in time at 3pm. This waiting time is really causing tire to guests who arrives before 12pm. I would suggest the hotel to review again the process of room service and the related procedures to ensure rooms are ready for guests to check in before 2pm.

Good stay

Customer review rating 4.5/5

Tran T. Couples - 04/03/2020 Confirmed reviews ALL

Lovely place and staffs

Xin chao T. T., Thank you for being a Gold member We are pleased to hear that you enjoyed the stay with us. Your nice compliment already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Especially Vi, she really appreciate for your compliment. I ready your feedback carefully and recognized that your booking experience is on 50/100. May I invite you to contact us via hb… for further details of your Booking experience so we could have a clear picture of how we should improve in the future? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Le Guest Experience Manager
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