Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.6/5 830 reviews

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Khem Beach, Phu Quoc Special Zone, An Giang, 920000 Phu Quoc Special Zone, Vietnam

Description

Hotel extras

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly infinity pool & water slides for all ages

Our accommodation(s)

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Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
Vietnam

GPS:10.035024, 104.027621

Telephone
Fax +84 297 3927 778

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  830 reviews

TripAdvisor Rating  4.6/5  1,084 reviews

Certificate of excellence 2025

Good in general

TripAdvisor rating 5.0/5

RitchieK18 TripAdvisor review

Free shuttle is great. Book in advance. Commute is convenient too. Hao has been helpful and squeeze me in to the next bus.

Dear Ritchie K18, Thank you for your positive feedback. We are pleased to hear that you enjoyed our complimentary shuttle service and found it convenient. We will certainly commend Hao for his exceptional assistance. Your satisfaction is important to us. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

Customer review rating 4.5/5

Duc B. N. Couples - Confirmed reviews ALL

Good service, clean

Dear Duc B. N., Thank you for your kind words regarding our location, service, and cleanliness. We are delighted to hear that you had a positive experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

친절

TripAdvisor rating 5.0/5

Companion47116560731 TripAdvisor review

hao is verygood, and very kind employee . —- thank you, HAO :)

Just a drink at the Herring bar

TripAdvisor rating 5.0/5

Nicole G TripAdvisor review

I came to the Herring bar, after walking on the beach. I was immediately greeted with a smile and felt so welcomed by Nhu . She was friendly and quickly took my order. Everything was smooth and I am happy to have found the Herring bar. Beautiful views of Khem beach. Thank you, Nhu

Did not live up to expectation

TripAdvisor rating 3.0/5

lynnej0hns TripAdvisor review

Was looking forward to a few nice relaxing few days South of the island as we first stayed up North and was busy doing tourist things there. We stayed in a big resort up there and it did not feel big and noisey as this hotel. The foyer is loud and not very attractive or appealing. The breakfast restaurant was very disjointed and yes there is a lot of food on offer but not the best quality besides the breads. Found the food cold and people serving the food not very friendly. So we lived off bread for the 4 days we were there , tried to get eggs cooked but they were undercooked and could not get the chef to understand to cook it more . The pools are big and extensive and while walking around the resort we saw the signs to say Adult Pool thinking oh yes we can enjoy the pool without kids splashing and been loud nice way to relax but this was not the case. I complained to guest relations and they said they would sort it out but nothing was done. Emailed a complaint in and was told that it was not an adult pool only but parents with children can use these pools . They sent me a photo of the pool regulations which clearly says no excessive noice , no booking of lounge chairs while absent. These rules are not followed up by life guards . Lots of empty pool lounges with towels draped on them but nobody there and they stayed empty until midday. So found it difficult to get lounges as these were taken by breakfast time but not used until lunch.

Xin chào lynnej0hns, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at our resort didn’t meet your expectations. We’d like to clarify the regulation regarding our adult pool. While it is designated as an adult pool, children are welcome to use it under the supervision of their parents or guardians. We understand that you were hoping for a quieter, more relaxing environment, and we apologize if this caused any inconvenience. Regarding the issues you raised with the breakfast restaurant, we truly appreciate your comments and will address them with our team to ensure improvements in food quality and service. We also take your concerns about pool lounge chairs very seriously and will reinforce the importance of adhering to our poolside regulations, including ensuring chairs are not reserved without use. We value your feedback and will continue to work on enhancing our guest experience. We hope to have the opportunity to welcome you again in the future under better circumstances. Warm Regards,

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Other web-users rate our hotel

  • 1,033 reviews 8.8/10 Location
  • 2,044 reviews 7.8/10 Room
  • 2,417 reviews 8.1/10 Service
  • 23 reviews 8.5/10 WiFi
  • 1,375 reviews 9.5/10 Beach
  • 1,341 reviews 9.2/10 Breakfast
  • 1,286 reviews 9.5/10 Pool
  • 877 reviews 7.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.