Mövenpick Villas & Residences Phu Quoc 5 stars

Customer review rating (ALL Rating) 4.4/5 1,247 reviews

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Ong Lang Beach, Cua Duong Village, Phu Quoc District, 92000 Phu Quoc, Vietnam

Description

Hotel extras

  • 79 luxurious Villas with private pools for an exclusive escape.

  • 329 well-appointed Studios with private balconies and fridges.

  • 70 years of Mövenpick culinary heritage with a variety of dining options.

  • Complimentary daily Chocolate Hour at 3.30 PM

  • Exclusive access to a secluded beachfront for your dream wedding.

Our accommodation(s)

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Hotel location

Mövenpick Villas & Residences Phu Quoc

Ong Lang Beach, Cua Duong Village, Phu Quoc District
92000 Phu Quoc
Vietnam

GPS:10.283008, 103.924173

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Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,247 reviews

Customer review rating 0.5/5

Seulki L. Families - Confirmed reviews ALL

After the housekeeping service was completed, our family experienced the most unpleasant and shocking incident of our entire trip. We discovered clear signs that a housekeeping staff member had used our private space. A pillow from the bedroom had been moved to a sunbed, and what appeared to be the staff member’s wet clothing was left in our bathroom. Based on the circumstances, it seemed the staff member had been resting on the sunbed and had even gone swimming. Both TVs on the first floor were turned on at maximum volume, and our personal tablet was also playing a video loudly (we had definitely turned it off before leaving the villa). Items that had been placed on the second floor were moved downstairs, and the souvenirs we had gathered on one side of the sofa were spread messily across the table. Sugar, creamer, and coffee were placed on top of our belongings, and we even found an empty jelly wrapper containing an unidentified liquid. Opened tea packets and creamer had been left inside a cup. Additionally, the locations of all the drinking water we had been using were changed. Because we no longer felt confident about its safety, we had no choice but to throw all of it away. We reported this situation to the hotel and received an apology along with a complimentary dinner. However, after this incident, our family refused housekeeping services for the remaining three nights. Whenever we left the villa, we had to carry all personal belongings, including devices containing private information. Knowing that housekeeping staff had access to a master key made us feel extremely unsafe, so we rushed back from our outings and spent most of our time inside the villa. We travel frequently, but this is the first time we have ever experienced hotel staff handling guests’ belongings in such a careless and inappropriate manner. We sincerely hope no other guests have to go through the same situation, and we strongly believe this issue must be addressed and improved.

Customer review rating 4.5/5

Martin F. A. Families - Confirmed reviews ALL

Most things were great and generally the staff was very helpful and friendly. Especially check-in, check out and kids club were top class!! To get a 10 however for the overall stay, cleaning could have been better in our villa, food/meat quality varied a bit too much and waiters should be more attentive to empty glasses.

Customer review rating 0.5/5

Dhari F. M. M. A. A. Couples - Confirmed reviews ALL

We chose Mövenpick Resort Waverly Phu Quoc for A. five-night stay to celebrate my wife’s birthday and our anniversary, expecting A. true five-star experience. Unfortunately, the stay fell far below expectations. On the first night, we found A. lizard in our room. No staff member came to inspect or assist, and we were required to pack our bags and change rooms ourselves. At the front desk, the situation felt uncomfortable due to staff behavior. The second room was also problematic, with A. spider in the shower, hair in the shower area, torn and worn towels, and A. clogged shower drain. These issues were reported but were not properly resolved and affected multiple nights of our stay. Most concerning was A. serious security issue: on the third night, we returned to find our room door left open and unsecured. While nothing appears to be missing, this is unacceptable at any hotel, especially one marketed as five-star. The response from the hotel was limited to an apology, with no room change, explanation, or corrective action. Throughout our stay, management offered only symbolic gestures (welcome drinks, airport transfer already included in the booking) and refused to consider A. partial refund, citing “policy.” Requests to escalate or obtain corporate contact details were also not supported. The resort itself is beautiful, but service quality, cleanliness, problem resolution, and guest safety did not meet five-star standards. This was particularly disappointing when compared to other five-star hotels we stayed at during the same trip in Vietnam. I hope the hotel and brand take this feedback seriously, as there is significant room for improvement.

Customer review rating 5.0/5

Makhambet N. Friends - Confirmed reviews ALL

Thank you very much for a comfortable stay. The staff was wonderful everyone here is very kind and pleasant. We truly enjoyed our time and felt very welcome! <3

Customer review rating 2.5/5

Lydia L. Solo - Confirmed reviews ALL

Not a good experience

Other web-users rate our hotel

  • 552 reviews 6.9/10 Location
  • 1,139 reviews 7.8/10 Room
  • 1,707 reviews 8/10 Service
  • 6 reviews 5.9/10 WiFi
  • 684 reviews 8.5/10 Breakfast
  • 502 reviews 6.9/10 Cleanliness
  • 426 reviews 9.1/10 Vibe
  • 280 reviews 7.2/10 Value

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