Mövenpick Villas & Residences Phu Quoc 5 stars

Customer review rating (ALL Rating) 4.4/5 1,092 reviews

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Ong Lang Beach, Cua Duong Village, Phu Quoc District, 92000 Phu Quoc, Vietnam

Description

Hotel extras

  • 79 luxurious Villas with private pools for an exclusive escape.

  • 329 well-appointed Studios with private balconies and fridges.

  • 70 years of Mövenpick culinary heritage with a variety of dining options.

  • Complimentary daily Chocolate Hour at 3.30 PM

  • Exclusive access to a secluded beachfront for your dream wedding.

Our accommodation(s)

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Hotel location

Mövenpick Villas & Residences Phu Quoc

Ong Lang Beach, Cua Duong Village, Phu Quoc District
92000 Phu Quoc
Vietnam

GPS:10.283008, 103.924173

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Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,092 reviews

TripAdvisor Rating  4.9/5  1,366 reviews

Aura Restaurant Mövenpick Phu Quoc

TripAdvisor rating 5.0/5

Wilksy73 TripAdvisor review

Great service from Hao and Vy in Aura restaurant. Extremely friendly, professional; and very attentive. Thanks Hao and Vy 😊

Empfehlung für einen tollen Urlaub.

TripAdvisor rating 5.0/5

Roam46394344253 TripAdvisor review

Vy,Huy,Alex,Phi,Tho,Hao,Nhi,Nhu were all very nice and friendly. Everything was good. Service and food were very nice. :)

A wonderful holiday experience with beautiful scenery, great service, and friendly staff who made our stay unforgettable

TripAdvisor rating 5.0/5

Trang M TripAdvisor review

Special compliments to Trang and Quynh for their excellent service. They were attentive, friendly, and always ready to assist. Their professionalism and thoughtful care made the whole dining experience truly enjoyable. Definitely a place worth returning to

Movenpick briliant service

TripAdvisor rating 5.0/5

Егор Т TripAdvisor review

This was very pleasant time spending at the beach at Movenpick. Thanks to Mr. Thang and other stuff for briliant service!

Customer review rating 0.5/5

Alishba H. Couples - Confirmed reviews ALL

This is the worst move pic resort that we have stayed at. The room that was provided to us at check-in was filthy and smelly. We thought it was a minor issue that would probably be fixed in an hour or so if we had left the balcony door open but it seemed to get worse overnight on top of that the AC was not working upon letting the reception know they sent a technician who then advised us that it will be fixed in 15 minutes however it never got fixed. We had this. We barely slept that night upon reaching out to guest relations in the next morning to advise them of a room change. We were advised that there were no spare rooms available And we would have to pay to move to the other hotel building the coincidence. Here is that upon checking the prices. The hotel was almost half the price as to the residence. It would also be beneficial if it’s clearly advertised on the booking page as to what the differences between the two as it just looks like it’s the same resort had we known this initially we would have booked the hotel and not the residence. The manager at guest relations was not at all helpful. Also I would like to pass some feedback which I hope gets passed on. I don’t understand what the obsession is with everyone using their phones half the time or shall I say majority of the time? The staff they have no idea what’s going on because they have their heads shoved in their in their phones. I will never ever stay at this Mövenpick resort again and will make sure that anyone I know also doesn’t stay here.

Dear Alishba H., Thank you for sharing your feedback. I am sorry to hear that parts of your stay did not meet expectations, and I regret the inconvenience this caused. We sincerely apologize for the condition of the first room and the odor issue. Our records show that the engineering team inspected the room while you were out, but unfortunately the issue could not be resolved that night. I understand how this affected your comfort. It is good to know that the team was eventually able to arrange a room change, though this should have been handled more promptly and with clearer communication. We also hear your concern about the room availability and the confusion between the Hotel and the Residences, which operates as a separate property. While both locations share public areas and infrastructure, they are separate entities, which is why they appear as distinct listings on online booking platforms. Your comment regarding staff phone usage is equally important, and I want to thank you for highlighting it. This behavior is not acceptable and does not reflect our service standards. We will reinforce training, supervision, and awareness to ensure our team remains attentive and fully present when assisting guests. Thank you again for taking the time to share your experience. Your comments help us improve, and we hope we may have the opportunity to provide you with a better experience in the future. Warm regards, Michelle Vu Guest Experience Manager

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Other web-users rate our hotel

  • 485 reviews 6.7/10 Location
  • 1,037 reviews 7.9/10 Room
  • 1,477 reviews 8.1/10 Service
  • 5 reviews 5.6/10 WiFi
  • 607 reviews 8.9/10 Breakfast
  • 444 reviews 7.6/10 Cleanliness
  • 406 reviews 9.4/10 Pool
  • 376 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.