Mövenpick Villas & Residences Phu Quoc 5 stars

Customer review rating (ALL Rating) 4.4/5 1,172 reviews

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Ong Lang Beach, Cua Duong Village, Phu Quoc District, 92000 Phu Quoc, Vietnam

Description

Hotel extras

  • 79 luxurious Villas with private pools for an exclusive escape.

  • 329 well-appointed Studios with private balconies and fridges.

  • 70 years of Mövenpick culinary heritage with a variety of dining options.

  • Complimentary daily Chocolate Hour at 3.30 PM

  • Exclusive access to a secluded beachfront for your dream wedding.

Our accommodation(s)

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Hotel location

Mövenpick Villas & Residences Phu Quoc

Ong Lang Beach, Cua Duong Village, Phu Quoc District
92000 Phu Quoc
Vietnam

GPS:10.283008, 103.924173

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,172 reviews

TripAdvisor Rating  4.9/5  1,387 reviews

음식과 숙소 매우 만족 스럽습니다. 친구들도 만족하고 좋아 합니다.thank you very much Alie help me everything I really like here. I think I will come

TripAdvisor rating 5.0/5

Sang yul L TripAdvisor review

음식과 숙소 매우 만족 스럽습니다. 친구들도 만족하고 좋아 합니다.thank you very much Alie help me everything I really like here. I think I will comeback again hahahaha

Customer review rating 4.0/5

Wei L. T. Families - Confirmed reviews ALL

Stayed at a villa, Check in was abit confusing as i ended up in the residence check in at first, but they had buggies to bring me to the correct check in at the waverly side. Villa was nice, clean and new. Cleaning was done daily and had good amenities. Check in and check out was quite seamless. Stayed during the peak season and the place was quite crowded.

Dear Wei L. T., Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

Customer review rating 0.5/5

Dialla K. Families - Confirmed reviews ALL

We booked 2 villas 7&8, this was the last part of our holiday. Despite being so expensive we paid the price because we wanted privacy and relaxation. While the villa itself was lovely, the hotel had no respect for our privacy. On the last day of our trip, the most important day, they gave permission for a wedding to happen at villa 6. From 8am, workers started banging away to construct the set, they were noisy and all over the place, so NO privacy. From 2Pm sound testing, so LOUD music blaring, and then the wedding with the guest from 5pm till 10pm. We could not use our pool, we could not rest, we could not even sit on our deck because there were so many workers around. We asked to speak to the manager Mr Claudio, and he refused to speak to us, instead he sent junior managers. UNACCEPTABLE. I am an owner myself of 4 hotels in Tanzania, plus Accord gold and IHG platinum, I know this industry very well, and what movenpick did to us, and the way the General Manager behaved is shameful and unacceptable. They should have informed us at check in that there will be this event taking place, and we would have made plans to go and see the symphony of the sea show on the 3rd instead of 2nd. The whole idea of seeing it on the 2nd was so that the third we could spend our last day as a family relaxing and spending quality time together. My sister had come from the USA, my brother from Dubai, my kids who have hectic work lives from the UK and us from Tanzania. Instead we were stuck in our villa like prisoners. NO HOTEL CAN TREAT THEIR CUSTOMERS LIKE THIS, THIS IS NOT HOSPITALITY BUISNESS, THEY SHOULD HAVE INFORMED US. If this was my hotel i would have fired the GM for not being approachable and handling the situation with the angry customer so unprofessionally. In this business, the customer is king, especially when they are paying the top price for accommodation and privacy. You cannot treat them like trash. The right thing to do was for the GM to personally speak to us and to refund the last night for both villas, due to the gross inconvenience caused. Its not abou the money, its about the hospitality buisness, which obviously Mr caludio has no idea about. As hotel owners, one being a sheraton, we know the rules and the way we were treated gives us no choice but to take further action. WE WERE VERY DISSAPPOINTED IN HOW THE HOTEL AND IN PARTICULAR MR CLAUDIO TREATED US !!!!!

Dear Dialla K., Thank you for sharing your feedback. We truly regret that your last day with us did not meet your expectations, and we understand how important privacy and relaxation were for your family during this special time together. Please allow us to clarify a few points while acknowledging your concerns: Event Notification: The day prior to the wedding, our team approached you to inform you about the event and offered alternative villas to ensure your comfort. We respect your decision to remain in your original villas, and we regret that the experience was still disruptive for you. Guest Relations Support: While I was not personally able to meet you at that moment, our Guest Relations team and the Manager on Duty—both highly experienced professionals—were assigned to assist you immediately. We empower our team to resolve issues promptly and professionally, and they acted with that intent. Your feedback is invaluable, and we take it seriously. We will review our communication processes to ensure that any future events are clearly explained at check-in, allowing guests to plan accordingly. Our goal is always to provide the highest level of hospitality, and we regret that we fell short in your case. Thank you again for sharing your perspective. We hope you will allow us the opportunity to restore your confidence in our service should you choose to return. Warm regards, Michelle Vu Guest Experience Manager

Customer review rating 5.0/5

Francesca C. Couples - Confirmed reviews ALL

Beyond the expectations High quality food, peaceful location.

Dear Francesca C., Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

Customer review rating 4.5/5

Simon D. B. Couples - Confirmed reviews ALL

overall very good stay. airport Shuttle bus great bonus too. Only down side, very slow check-in! 3 check-in desks open, one customer at each + 2 waiting so i was 3rd in queue, must have waited over 40 minutes before my turn.... even though I had paid in advance on credit card and checked in on-line through the Accor App still must have taken further 10-15mins to check-in!! big room for improvement here!! If pay in advance, check-in on-line why can't just quick scan passport/ID and collect room key?? Checking out was fine less than 5 mins....

Dear Simon D. B., Thank you very much for sharing your feedback and for your kind comments about your overall stay and our airport shuttle service — we’re pleased to know it was a great bonus for you. We sincerely apologize for the long waiting time during check-in and fully understand how frustrating this must have been, especially after completing advance payment and online check-in via the Accor App. Your point is absolutely valid, and we appreciate you highlighting this area for improvement. At present, while online check-in helps prepare guest information in advance, our property has not yet implemented a fully self-service or express check-in technology. As part of our standard procedure, guests are still required to stop by the front desk to verify identification and confirm booking and payment details, particularly for advance payments or points usage. We understand this may feel repetitive, and we truly appreciate your patience and understanding. Your feedback has been shared with our management team as we continue to explore ways to streamline the arrival experience and improve efficiency, especially during peak times. Thank you once again for taking the time to share your experience. We hope to have the pleasure of welcoming you back and providing you with an even smoother and more enjoyable stay in the future. Warm regards, Michelle Vu Guest Experience Manager

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Other web-users rate our hotel

  • 514 reviews 6.8/10 Location
  • 1,086 reviews 7.9/10 Room
  • 1,584 reviews 8.2/10 Service
  • 6 reviews 7.6/10 WiFi
  • 652 reviews 8.9/10 Breakfast
  • 470 reviews 7.5/10 Cleanliness
  • 422 reviews 9.4/10 Pool
  • 395 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.