Dear Mr. C., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We apologize for the inconvenience you experienced and thank you for your patience in the shower drainage matter. We also appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. W., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. L., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. R., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We apologize for the inconvenience you experienced and thank you for your patience in this matter. We also appreciate your review and the compliments about our service. It motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for choosing us for your stay. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. L., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We have noted your observations about rats within the grounds. Please be assured that we will coordinate the plans for the enhancement with the respective team members. We also appreciate your review and the compliments about our service. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. T., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience. We have also noted your observations that require improvement to the breakfast buffet. Please be assured that we will coordinate the plans for these enhancements with the respective team members. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. J., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. M., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We are truly sorry to hear of your disappointment about the service you received. It is never our intention to make any guest feel frustrated, and we are especially sorry for the lack of communication from our team. Please be assured that we will coordinate the plans for these enhancements with the respective team members. Unfortunately, there is no way of recreating the past or reversing the unpleasant experience you had. However, we can assure you that we value your feedback, and it has been utilized for proper training with our teams to improve both service and communication. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Dear Mr. Thanh B. T., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We apologize for the inconvenience you experienced and thank you for your patience in the matter. We also appreciate your review, as it is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. Ngoc L. G. N., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to share your feedback about your stay experience with us. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We apologize for the inconvenience you experienced and thank you for your patience in these matters. We also appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. A., Warm greetings from Mövenpick Villas & Residences Phu Quoc. It was a great pleasure having you stay at our resort. Thank you for taking the time to share your feedback about your stay experience with us. We would like to clarify that the requirement to present the physical credit card used for the prepayment is part of our payment verification procedure and is required in accordance with the regulations and security requirements of our acquiring bank. This verification is in place to authenticate the cardholder and protect both the cardholder and the hotel against potential payment disputes or fraudulent transactions. We fully understand that having to process the payment again and subsequently wait for the refund may have caused inconvenience, particularly if this resulted in additional fees from your bank or card issuer. We sincerely apologize for any inconvenience this process may have caused and appreciate your understanding that our team was required to follow the applicable payment verification procedures. Thank you for your understanding, and please rest assured that your feedback regarding the payment process has been shared with our team for further review, particularly to ensure that guests are clearly informed of the physical card requirement prior to arrival. Warm regards, Vi Do Guest Experience Manager

Dear Ms. A., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We apologize for the inconvenience you experienced and thank you for your patience in this matter. Regarding the 1,000 Reward Points associated with your promotional stay, we sincerely apologize for the delay and fully understand your frustration while waiting for the points to be credited to your account. As the 1,000 Reward Points under this promotion are automatically credited by the Accor system after the eligible stay has been completed, the hotel is unfortunately unable to manually add the points directly to your account. Upon receiving your email, we immediately raised a support ticket with our Head Office to request their assistance in checking the status of your Reward Points. We sincerely regret that this process has taken longer than expected. Please rest assured that we are continuing to follow up with the relevant team and will revert to you as soon as we receive an update regarding your points. We understand that receiving the benefits promised under a promotion is an important part of your experience, and we are sorry for the inconvenience caused by the delay. We appreciate your patience and understanding while we work to have this matter resolved. Thank you once again for bringing this to our attention. Warm regards, Vi Do Guest Experience Manager

Dear Ms. L., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We are sorry to hear of your disappointment about the service you received. It is never our intention to make any guest feel unwelcome or frustrated. We have noted your observations and recommendations for improvements to the breakfast variety. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. We also appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. M., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. D., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. F., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We apologize for the inconvenience you experienced with the room cleanliness and thank you for your patience in these matters. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. We appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. G., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your beloved one again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. C., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager