Mövenpick Villas & Residences Phu Quoc 5 stars

Customer review rating (ALL Rating) 4.4/5 1,423 reviews

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Mövenpick Villas & Residences Phu Quoc - Image 1
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Ong Lang Beach, Cua Duong Village, Phu Quoc District, 92000 Phu Quoc, Vietnam

Description

Hotel extras

  • All villas offer living room, kitchenette, private pool, terrace, and sun deck.

  • Little Birds Club and kids' menus provide fun family-friendly experiences.

  • 720 sqm grand ballroom with adjoining beachfront outdoor event space.

  • Complimentary shuttle to and from Phu Quoc International Airport.

  • Complimentary daily Chocolate Hour for guests.

Our accommodation(s)

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Hotel location

Mövenpick Villas & Residences Phu Quoc

Ong Lang Beach, Cua Duong Village, Phu Quoc District
92000 Phu Quoc
Vietnam

GPS:10.283008, 103.924173

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,423 reviews

Customer review rating 5.0/5

N. N. B. S. Families - Confirmed reviews ALL

We stayed in a 2-bedroom villa and had a wonderful experience. The villa was clean, spacious, and well-equipped, making it very comfortable. The breakfast spread offered a great variety and was consistently delicious. A special mention goes to the medical team, who were attentive and supportive when my husband fell sick — their care made a big difference during our stay. Overall, it was a relaxing and reassuring experience, and we truly appreciated the thoughtful service.

Dear Ms. N., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Customer review rating 5.0/5

Tino P. Families - Confirmed reviews ALL

The first night I was a lone and the next day my family joined me and we had Villa 2 WOOOWWW we had a great time. Very relaxed, amazing staff, fantastic food quality from Dan and his Team, The Staff in all the restaurants were amazing. Just to mention Annie, Mint and Rina and ALL others whom have been working during our stay. You all really outdid yourself to make us feel welcome. WELL DONE. Its a very well run Hotel with great Managment. Thanks a lot

Dear Mr. P., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Customer review rating 3.0/5

Duy V. N. Couples - Confirmed reviews ALL

Everything was okay overall, but the room had a musty smell, and the disposable toothbrush was moldy.

Dear Mr. V., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We apologize for the inconvenience you experienced and thank you for your patience in these matters. We have noted your observations and recommendations for improvements to the room and amenity conditions. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, V. Do Guest Experience Manager

Customer review rating 3.0/5

Sumeet S. L. Families - Confirmed reviews ALL

There is a difference of ambience created between hotel & residence Looks the entire effort is made to keep hotel lively & full of experience Residence is ignored

Dear Mr. L., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the lack of convenience on the Residences site. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Customer review rating 4.5/5

Celine A. B. Families - Confirmed reviews ALL

I would rate our stay as 9/10. The location was impeccable especially our Oceanfront villa. The interior, beds and overall vibe inside the villa was very relaxing. Especially the overlooking view towards the ocean. We thoroughly enjoyed our time. Some maintenance could be done to the aircon system as some water dripped out on 1 of them - it was a minor inconvenience though. Also, we came with someone who was sensitive to smell and commented that she thought one of the bedrooms smelled a little moldy like it hasn’t been opened for quite some time. Also wished that there are lights outside at the pool area at night so we can still have a night swim - unless we just could not locate the lights for the pool. We would also just want to comment on the check in and check out process. It was quite a long wait. Especially when we were checking out at 11 am, 2-3 check ins were also being done. I had to wait in line for a while just to check out. I wish there was a separate counter dedicated just for check outs. Lastly, we hope that they offer more food options for the in-room dining that can be ordered in the app. Having said that, we are still looking forward to returning to Movenpick Phu Quoc in the future - perhaps with more family members. We really found the hotel and location to be a perfect place to unwind.

Dear Ms. B., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We apologize for the inconvenience you experienced and thank you for your patience in these matters. We have noted your observations and recommendations for improvements to the room maintenance, pool area lights, check-in and check-out process, and in-room dining options. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. We appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Other web-users rate our hotel

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  • 775 reviews 8.5/10 Breakfast
  • 632 reviews 8/10 Amenities
  • 589 reviews 6.6/10 Cleanliness
  • 490 reviews 9/10 Vibe

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