Mövenpick Villas & Residences Phu Quoc 5 stars

Customer review rating (ALL Rating) 4.4/5 1,297 reviews

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Mövenpick Villas & Residences Phu Quoc - Image 1
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Ong Lang Beach, Cua Duong Village, Phu Quoc District, 92000 Phu Quoc, Vietnam

Description

Hotel extras

  • 79 luxurious Villas with private pools for an exclusive escape.

  • 329 well-appointed Studios with private balconies and fridges.

  • 70 years of Mövenpick culinary heritage with a variety of dining options.

  • Complimentary daily Chocolate Hour at 3.30 PM

  • Exclusive access to a secluded beachfront for your dream wedding.

Our accommodation(s)

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Hotel location

Mövenpick Villas & Residences Phu Quoc

Ong Lang Beach, Cua Duong Village, Phu Quoc District
92000 Phu Quoc
Vietnam

GPS:10.283008, 103.924173

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,297 reviews

Customer review rating 3.5/5

Junyoung H. Families - Confirmed reviews ALL

- Not kid-friendly - Lack of benefits for Platinum members - Hardware is starting to age - Some software lacks professionalism - Despite confirming that the property was not fully booked, the fact that Platinum members were not even allowed to check out by 1:00 PM needs to be addressed. - The pool villas appear to be showing signs of aging and require maintenance. - Even in villa rooms, indoor slippers should be provided. - Even in villa rooms, bottled water should be provided. - The overall level of service provided by the staff needs to be improved.

Dear Mr. H., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you and your family stay at our resort. Thank you for taking the time to share your feedback about your stay experience with us. We are sorry to hear of the inconvenience you experienced. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the lack of warmth and attention from our team. We have noted your observations and recommendations for improvements to the maintenance and in-room amenities. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Customer review rating 3.5/5

Thi T. N. B. Families - Confirmed reviews ALL

Staff should be trained more

Dear Ms. N., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time T. share your feedback about your stay experience with us. As we are keen T. make improvements T. better serve our guests, we would appreciate it if you could advise on the problem you experienced in more detail. This will allow us T. assess and implement any required changes, if feasible. Please feel free T. contact me directly at Vi… so that I can address your concerns. Warm regards, Vi Do Guest Experience Manager

Customer review rating 4.5/5

Rajesh M. Families - Confirmed reviews ALL

We were 4 couples and stayed 3 nights enjoyed a lot .Expirience was good

Customer review rating 3.5/5

Chiu Y. M. W. Friends - Confirmed reviews ALL

I stayed at the Residences. The room was on the whole very comfortable and my stay satisfactory. I would like to offer the following suggestions for consideration: (1) slippers for the room. Currently, flip flops are provided. If guests wear these downstairs to the pool area or beach and then return to their rooms wearing these slippers, the rooms will be harder for housekeeping to clean as the slippers may be wet or bring in sand. I have also seen guests coming in from the pool with wet slippers, it makes the common areas slippery and a fall hazzard. (2) tiles in the shower area/ cubicle look really nice and make the bathroom luxurious, but very slippery when wet. I almost slipped after my friend had finished her shower and it was my turn.

Dear Ms. W., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to share your feedback about your stay experience with us. We have noted your observations and recommendations for improvements to the slippers and tiles in the shower area that may require improvement. We can assure you that we value your feedback and will be utilized to improve our service. We appreciate your feedback and thank you once again for bringing this to our attention. We hope to welcome you back for more happy moments. Warm regards, Vi Do Guest Experience Manager

Customer review rating 2.0/5

Quang H. T. Families - Confirmed reviews ALL

The facilities are okay, foam party is fun and beach-related activities are appreciated by me. But check-in and check-out process do have some problems as they are not fast and efficient enough, with some mistake in bill settlement. Also the staff's attitude are mostly cold and there were some bad smells in the area in front of my villa.

Dear Mr. Quang H., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to share your feedback about your stay experience with us. We are truly sorry to hear of the inconvenience about the service you received. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the lack of warmth and efficiency from our team. We have noted your observations for improvements to the check-in and check-out process and guest interaction that require improvement. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. Unfortunately, there is no way of recreating the past or reversing the unpleasant issue you experienced. However, we can assure you that we value your feedback, and your feedback has been utilized for proper training with our teams to improve both service and communication. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Other web-users rate our hotel

  • 569 reviews 7/10 Location
  • 1,178 reviews 7.7/10 Room
  • 1,759 reviews 7.9/10 Service
  • 5 reviews 5.9/10 WiFi
  • 701 reviews 8.5/10 Breakfast
  • 519 reviews 6.8/10 Cleanliness
  • 437 reviews 8.9/10 Vibe
  • 286 reviews 7.2/10 Value

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