Premier Village Phu Quoc Resort - Managed by AccorHotels 5 stars

I stay at 607 , that quite ‘s far to the beach but on top ò view. So i can see whole wiew, such as a beautyfull view i ever seen.

Location is separated with nice view. Staff are very friendly and professional. Accomodation is good and clean. Room service is excellent. It is absolutely my favourite choice when I need a relax time in the future.

Great service, friendly warm staff and beautiful location. Villas have all modern amenities while still feeling immersed in nature and secluded.

What made me satisfied most is staff attitude Extremely friendly, caring and helpful from the buggy service, spa, sport ... every single person The reason why I rate 8 not 10 1. To be honest, I don’t like the location of villa 221. Although it’s convenient to reach pool or restaurant, the location is not so private. I have no chance to make amendment cause the room was prepared before 2. The Vietnamese menu is boring. Thats why my family only can take 1 meal inside the resort

I visited this place when Covid 19 is still impact to tourism so some service/hotel is not available and breakfast menu is not plentiful as usual. But I was so impressed by the location, it might be the most beautiful place I've ever seen. Staff is very friendly, helpful and the villa is fully furnished, especially in kitchen so my family felt like home staying here. Thank you for the beautiful time we have had and hope to see you again soon.

Breakfast was terrible, too oil without any taste. Our family can't eat anything in the morning. However the facilities was amazing with private pool, we did have a great time together

But the convenient store of the hotel wasn't open.

Check in process was seamless. Great interior design and amenity. Friendly staff

Amazing accomodation with superb ocean view. I really enjoyed the villa, the view, the facility with supportive staffs here. The BBQ fire night was tasty, romantic with live music performance. Lovely place overall.

I used one stay plus of Accor Membership, however, my experience was really bad and felt not treated as normal booking. Very disappointed with Accor this time. Firstly, I received a call from Resort, I didn't know exactly the purpose of the call (to get confirmation?-it was not necessary; or to welcome (not sure)), the lady called didn't know I am Accor member until I told and provided some information to check. I used one stay plus and really didn't know the booking didn't include breakfast, didn't include taxi from Airport to Hotel. I think it is basic service of a resort and it is not costly to be excluded from one stay plus. I thought I was using below standard service for one stay plus. I told lady on the call to check and call me back, however, I have never received any call after that. Secondly, when I checked in and this was extremely bad. I am Accor member and I have no right of early check-in, no call for notice before The guy was happy with us at first, however, maybe when he checked my booking and saw that was one stay, his attitude was changed, no more nice, treated us like machine, I didn't see any service here. I wanted late check-out, and he suggested to change another villa, It was ok and we waited him some minutes for changing, however, after some minutes, he asked me again to confirm (???), I confirmed to change. I asked him the way to restaurant for lunch because I had to wait until 3pm to receive villa number, but the instruction was not clear. He introduced me Handigo app and told me to download to see map, I installed and it required room number. I came back to him and asked for support, he again told me to wait until 3pm? My question: He changed my villa means he could know room number, why he didn't provide me. I had no map (like brochure) and couldn't access Handigo, how could I move in the resort? I didn't receive normal service.

If you want to splurge your vacation in Phu Quoc Island, this is the resort you should go. The view from our On the rock Villa is spectacular. Upon arrival, you can feel warm greeting from the staffs with lovely smile, especially I would like to thank Ms. Tu from reception team. She has been taking very good care of us during our stay and you know you can seek for her assistances and don’t worry too much in the resort. Also want to thank Ms. Duyen for her kind assistance for my check-in. This is what Accor truly delivers to me. Feel welcome. I would love to come back again!

Premier Village makes for a nice getaway. The property is nicely designed. The villa setting is ideal for travelling with a group of friends. Pocket concierge app is fantastic and response has been great. When I travel i am always looking for a holistic memorable experience that also covers my passion for food. Unfortunately the area of Food and Beverage needs improvement to be able to match with the Accor standards provided by other properties in Vn and Asia. Team needs to have a more can do attitude. Juice bar on the beach needs to be better manned to ensure constant availability. Team need to be kept updated with latest offers; Breakfast experience is not a pleasant one...Food not continuously stocked up, floor is dirty with left overs from other guests, too noisy. I trust you can find a solution to step up your food and beverage service in order to provide a limitless experience!

Nice accomodation, nice staff but should have more restaurant in the resort

Perfect villa with extremely comfortable stay, friendly and helpful staff. Fantastic sea and infinity pool. But not much activities at night.

Outstanding service