Premier Village Phu Quoc Resort - Managed by Accor 5 stars

Dear Kartik J., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your wonderful feedback and for awarding us a perfect overall score. We are truly delighted to know that you and your family had such an enjoyable and comfortable stay with us. It is especially rewarding to hear that the natural beauty of our resort, combined with the warm hospitality of our team, helped create memorable moments that you will cherish for years to come. A special thank you for recognizing Lucy, Sandra, and Han. We will be delighted to share your kind compliments with them. They will be thrilled to know that their care and dedication contributed to making your stay so meaningful and memorable. We also sincerely appreciate your constructive feedback regarding breakfast. While we are pleased to know that you generally enjoyed the breakfast experience, we have taken note of your suggestion to expand our vegetarian and vegan offerings. Guest feedback like yours is invaluable as we continuously enhance our culinary experiences to better meet the preferences of our international guests. As a valued ALL Gold member, your support and loyalty mean a great deal to us. Thank you once again for choosing Premier Village Phu Quoc Resort for your family getaway. We look forward to welcoming you back for another memorable stay surrounded by nature and heartfelt hospitality. Best regards, Maxine NGUYEN Guest Experience Manager

Dear Ngan H. D., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your feedback following your family holiday with us. We are pleased to know that you enjoyed our villas and resort facilities, and that Premier Village provided a relaxing setting for your getaway. Your recognition of the resort itself is truly appreciated. At the same time, I would like to sincerely apologize for the disappointing experience you encountered during your dinner at Corallo Restaurant. It is concerning to learn that the service did not meet your expectations, particularly regarding the pacing of the meal, incorrect drink orders, and the overall attentiveness of our team. First impressions are incredibly important, and we regret that this aspect of your stay fell short of the standards we strive to deliver. Please be assured that your comments have been shared with our Food & Beverage leadership team for review and coaching opportunities. Feedback such as yours is invaluable in helping us identify areas where we can improve and ensure a more seamless dining experience for our guests. Thank you once again for your candid feedback. We genuinely appreciate your observations and hope to have the opportunity to welcome you back in the future and provide the level of service that should have accompanied the exceptional resort experience you otherwise enjoyed. Best regards, Maxine NGUYEN Guest Experience Manager

Dear Parth Y., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed our seaside location, private beach, villa experience, and the hospitality provided by our team. It is also rewarding to hear that our colleagues were able to prepare a special vegetarian fried rice to accommodate your dietary preferences during your stay. At the same time, we sincerely appreciate your constructive comments regarding the limited breakfast options for Hindu vegetarians. We understand how important it is for guests to have a wider variety of choices that suit their dietary requirements, and we regret that our current offerings did not fully meet your expectations. Your suggestion regarding more authentic Indian vegetarian cuisine has been noted and will be shared with our culinary team for consideration as we continuously look for ways to enhance our dining experience for guests from different cultural backgrounds. Thank you once again for your valuable feedback and for recognizing our team's efforts. We hope to have the opportunity to welcome you and your family back in the future and provide an even more enjoyable dining experience. Best regards, Maxine NGUYEN Guest Experience Manager

Dear Jia Y. A. L., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for taking the time to share your review and wonderful rating following your family holiday at our resort. We are delighted to hear that you had an exclusive and lovely experience with us, and that you enjoyed the uncrowded atmosphere of the resort, our great breakfast, and our beautiful beach. It is especially rewarding to know that your accommodation earned a perfect score, as providing a comfortable and pristine private sanctuary for our families is always our top priority. As a valued member with Platinum status in our ALL - Accor Live Limitless loyalty programme, your continued trust and support mean the world to us. We will share your encouraging feedback with our entire team to ensure we keep delivering exceptional moments for your future stays. We sincerely look forward to welcoming you and your family back to our island paradise for another relaxing and memorable getaway in the near future. Warm regards, Maxine NGUYEN Guest Experience Manager Premier Village Phu Quoc Resort

Dear Ravi T., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for sharing your valuable feedback following your recent stay with friends. We are absolutely thrilled to receive your perfect score and to know that you enjoyed an "ultimate experience" with us. It is deeply rewarding to see maximum ratings for our team, accommodation, and dedicated Butler service, alongside your kind recognition of our sustainability initiatives. We have also noted your constructive feedback regarding the desire for more diverse dining options across our breakfast, dinner, and in-room dining menus. Please rest assured that our Culinary team is already reviewing this to curate a more elevated and varied gastronomic journey for your future visits. As a valued Classic member of our ALL - Accor Live Limitless programme, your loyalty inspires us. We look forward to welcoming you and your friends back to our island paradise for another flawless getaway. Warm regards, Maxine NGUYEN Guest Experience Manager Premier Village Phu Quoc Resort