Premier Village Phu Quoc Resort - Managed by Accor 5 stars

Amazing resort....satisfied when staying here Love all so much We will come back with family and friends

Our family had a wonderful vacation at this resort.

We had the best long weekend in a stunning beachfront villa in Premier Village. From the moment we arrived, we received exceptional service. The manager at reception quickly resolved an issue on check-in with the Agoda booking so we immediately felt cared for and relaxed. We were so lucky to meet Ms Tu as our personal concierge who helped us throughout the whole stay making bookings, answering queries, organising a surprise birthday cake and making our stay so pleasurable. Food and cocktails were delicious in the restaurant and all staff around the resort so friendly, smiley and helpful. We will definitely be back!

Great

It was truly one of the best experiences we've had in Southeast Asia (and we travel a lot). The hotel is beautiful and our villa was stunning. Not to mention the gym, the best ones we've been to in Phu Quoc hands down. We were a big group of friends and during our entire stay we felt welcomed and well taken care of by the entire staff. They all went above and beyond to accommodate our group's requests and needs. Overall it was a wonderful, wonderful stay and experience. It made our friend's reunion unforgettable. We will certainly recommend it and be back. Thank you!

Great!!

Good location, good facilities, beautiful beach

This is my second stay and it was much better than the first stay in last year. First of all, it was great to be upgraded to a beachfront villa, and the services of employees have improved much and foods have improved greatly. In last year their foods were not as good as the other aspects of the resort, but the foods I had during this visit were definitely up to the 5 star level. And it was also good to use resort credit to enjoy foods in reasonable prices. The villa was beautiful and the beach was also the best , but it was a shame that I couldn't do kayaking because of rain. Overall, it was a great time and I hope to stay there again soon.

Excellent

Excellent facilities in the villa, great view, good restaurants, buggy transportation generated the usual waiting time - the hotel operations manger and general manager both acted as buggy drivers, well done dedication! - ice cubes to the room proved a challenge, small size pan and cooking kitchenware not in line with the villa accommodation capacity

Dan and the team welcome our returning like part of their family. Prestay was excellent & caring, the stay was perfect, post stay was professional. My host Ann did another superb and attentive job to satisfy each member in our group 24/7. She exactly noted all of my preferences in my previous stays and made these even better this time. Pedro and Marine ensured all surprisingly delicious meals for our group. Henry and Jason can be role models for F&B staff. Trinh, Man, Thu @the market were pro and great too. Tinh & Duyen of FO hosted me well w an extremely nice attitude. I wish i could return every week. I would recommend Ann to be the villa host for loyal members. Thank everyone w love!

Location is separated with nice view. Staff are very friendly and professional. Accomodation is good and clean. Room service is excellent. It is absolutely my favourite choice when I need a relax time in the future.

Travelling 2-3 time per month, staying in hotels at least 60 days per year I'm not a fan of writing review, wrote less than 10 in all my life. Being Accor Platinum member, love their properties and service in Swisshotels and Sofitels I was extremely disappointed by this property. Villas are modern and well build, but everything else related to service is total disaster. Room Service: few times when we call they had to drop a phone as they did not speak english and we was waiting 5-10 minutes to receive call back, had to repeat order numerous times, and the only time they did not mess the order was only last night considering we were ordering room service 2-4 times per day. And everything was extremely slow. Restaurants/Bars: had to wait 10-15 minutes to get English speaking person, sometimes dishes were delivered in 1 hours, order were messed up, on a first night they managed to try to overcharge us more than twice, sometimes they were forgetting what was ordered, bringing our orders to others. Few times, same as to get room service had to contact the person at reception to get what is needed. New Year was organized poorly, so we went Marriott were it was done much better. Beauty Salon: they managed to mess up a hairdress right before New Year. Some stuff was really good and helpful, like Channy for example, but overall very unpleasant experience for all the group. Had to leave hotel early. Never had such a terrible service.

My partner and I stayed 4 nights at this stunning resort at Christmas. Our hillside villa was in a quiet location of the resort, as we had requested. Everything was kept quite immaculate. The staff were all very friendly. Breakfast was included and the selection was enormous. We ate most dinners at Corallo and were very pleased with the quality of the food. The buggy service was good, although sometimes the app seemed to be a bit slow. We didn't leave the resort, preferring to kick back at the beach and our private pool- amazing!! I agree with some of the other reviews about improving the environmental sustainability, especially around plastic water bottles. Hopefully they are considering how to address this. I would return here in a heartbeat and would highly recommend it.

Incredibly relaxing, stunning surroundings and overall great service. The bungalows are beautiful with everything you would need - great additional services, manicure, massage, paddle boarding, gym, sunset rooftop yoga and increble private BBQs. Attentive and efficient staff with great attention to detail for your overall needs. Note, the western beach is better for swimming, also there are no paddle boards/Kyaks on the eastern beach.