Premier Village Phu Quoc Resort - Managed by Accor

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Premier Village Phu Quoc Resort - Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.5/5 495 reviews

ALLSAFE approved hotel

Premier Village Phu Quoc Resort - Managed by Accor
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Description

Hotel extras

  • "Two pristine beaches and stunning views from dusk to dawn "

  • "Secluded hideaway retreat at the southern tip of the island "

  • "215 villas with private swimming pool "

  • "35 min away from Phu Quoc airport "

  • 15 min away from Hon Thom Cable Car

Our accommodation(s)

With 215 villas strategically positioned at different heights along the peninsula, each of our five room categories - Island, Hillside, Ocean View, Beachfront, On the Rocks - is a haven of comfort, privacy and relaxation. Varying in location and size, our villas are ensconced in nature with an equally stunning yet unique view. Villas are equipped with a private infinity pool, multiple bedrooms, large, luxurious living rooms, a dining room and a kitchenette.

Hotel location

Premier Village Phu Quoc Resort - Managed by Accor

Ong Doi Cape, An Thoi Ward, Phu Quoc City
920000 PHU QUOC
Vietnam

Tel: +84 297 3546 666

Fax: +84 297 3546 667

  • By plane

    PHU QUOC INTERNATIONAL AIRPORT At 20km / 12 miles

GPS:10.005315, 104.05185

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our guest reviews for
Premier Village Phu Quoc Resort - Managed by Accor

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  495 reviews

TripAdvisor Rating  5.0/5  958 reviews

Certificate of excellence 2022

The Villa is not well prepared for customer to check in

TripAdvisor rating 3.0/5

valoja0913 TripAdvisor review

1. There were some women’s hair on the floor or in the bath tub. 2. I asked for ice to chill beer but receptionist reply me free ice maximum 2 small bags for a room, if over 2, they will charge. I never heard any hotel/Villa, especially 5 stars one, will charge fee for ice. And then I’d like to make ice by myself in the refrigerator, but when I open it I saw the ice box was dirty… there were some stains on the ice box…

Xin Chao valoja0913, Thank you for your feedback of your recent stay here at Premier Village Phu Quoc Resort Manage by Accor! I understand that you encountered a problem with cleanliness of your villa, I sincerely apologize for this. This is one of the areas we are vigilant in to ensure comfort and satisfaction for our guest. I am sorry that we are unable to meet your expectations and base upon your review I am actively participating with our housekeeping staff to ensure this does not happened again. We thank you for sharing as feedback like this we will be able to know in which area we can improve more and it is our hope that you will give us the opportunity to better serve you in the future when your travels bring you back to the Island. Sincerely, Bao An Guest Experience Manager

Stay service

Customer review rating 3.5/5

N. Families - Confirmed reviews ALL

well located, stay service is quite good, but interior transportation service

Dear Thi Van Anh N., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by Accor. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assure that I will share this to the relevant department for the improvement for better serve in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bao An Guest Experience Manager

Customer review rating 5.0/5

Hue Families - Confirmed reviews ALL

Good experience - like the resort- only 1 thing if you can improve the perfect People go to pick food during breakfast buffer need to wear mask- what if they sneeze out when they walk around- they can take out mask at their table but should wear mask when picking good

Dear Thi Minh Hue B., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bao An Guest Experience Manager

Bad service, poor facilities.

Customer review rating 2.0/5

Hoa P. Families - Confirmed reviews ALL

The beach was beautiful. Resort seems understaffed, service was very slow in restaurants & staffs are not well trained. Checkin process was lengthy, no one greeted or attended us upon arrival, I have to walk around to find someone to do check in. I was traveling with my grandma, 80+ years old & we have to walk & take elevator down to the lobby downstairs take the buggy back to our room. Up until the last day, one of the bellman then asked us, why dont you request the buggy to pick up at main reception so grandma wouldn’t need to walk quite a trip? Well simply no one informed us we could do that.

Dear Thi Chau Thanh N., Xin Chao Thank you for choosing Premier Village Phu Quoc Resort managed by Accor I apologize and we are really sorry for all the problems you had during your stay. We strive for personalized experience for each of our guest, actively looking for ideas and offers to enhance services with comfort and convenience therefore we are sad that you had all this shortcomings. Rest assured we do appreciate your review as it provides feedback that we need to re-evaluate guest needs and make necessary adjustments to our services and to make sure for the event not to happened again in the future. Thank you again for sharing your experience with us and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bao An Guest Experience Manager

very great resort

Customer review rating 5.0/5

Minh X. L. Families - Confirmed reviews ALL

Very beautiful resort Well -decorated villa very nice staff extremely delicious foods

Dear Minh Xuan L., Xin Chao! Thank you very much for taking the time to share your experience We are very happy to know that our Heartist Han took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc Resort Sincerely, Bao An Guest Experience Manager

Good stay

Customer review rating 4.5/5

Anh T. C. Families - Confirmed reviews ALL

Very nice location. Room and services were good. Only breakfast was not many foods and no change in different day

Dear Thi Anh Thy C., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by Accor. It is always a pleasure to receive positive feedback and we glad to hear that you had a relaxing stay here I sincerely apologize that breakfast was not the quality expected and we are taking your recommendation into consideration, we look for reviews to provide insights, so we certainly appreciate your feedback and rest assured this will be shared with our kitchen team. We hope to see you again soon. Sincerely, Bao An Guest Experience Manager

Very well located

Customer review rating 4.5/5

Suong Couples - Confirmed reviews ALL

The best location in town. We can see the sunrise and sunset there, no other places have both views. The foods were very delicious and they have special menu in the weekends. We really loved it and enjoy our team here.

Dear Thi Suong Mai L., Xin Chao Thank you very much for taking the time to share your experience and for choosing to stay with us at Premier Village Phu Quoc Resort. We are very happy to know that you had a fantastic stay and you found the location and the food of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc Resort Sincerely, Bao An Guest Experience Manager

Satisfied stay

Customer review rating 5.0/5

Lan Families - Confirmed reviews ALL

Everything was good. The lady who escorted us to the room after checking in was so nice. However, I would like to share with you about the pool staff. We asked him whether the jacuzzi can be opened at the main pool, he just said “ dạ không” then walked away, he answered politely but he should explain to his customer why it couldn’t be opened.

Dear Thi Ngoc Lan T., Xin Chao We are very happy to read your comments about your recent stay here in Premier Village Phu Quoc Resort We are glad to know that you were able to experience our warm hospitality and had a fantastic stay. I will share your comments regarding the pool staff to the related department for the adjustment for better serve guests in the future. We can’t wait and hope to see you return soon Sincerely, Bao An Guest Experience Manager

Wonderful and Relax!

TripAdvisor rating 5.0/5

Hoasen2022 Business - TripAdvisor review

Nice place with beautiful beach. Room ok. evrything comfortable. All Staff very friendly! I want to stays more time but ths is busineess trip I cant. I will come back soon with my family and my friends!

Xin Chao Hoasen2022, Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and you found the location of the property to your liking We look forward to seeing you and your family soon. Sincerely, Bao An Guest Experience Manager

Amazing holiday

Customer review rating 4.5/5

Yen202 Couples - Confirmed reviews ALL

Great, I really missed some premium experiences at Premier Village because time is not enough

Dear Yen Hai T., Xin Chao Premier Village Phu Quoc Resort Team would like to thank you and for taking the time to share your review We are beyond words by your gracious comments about your recent honeymoon vacation, your compliments with your over all experience will surely boost our Heartist motivation to strive excellent guest service everyday and i will share to the entire resort team about your great review. Hope to see you return again to Premier Village Phu Quoc Resort soon Sincerely, Bao An Guest Experience Manager

Beautiful beach with peaceful villa

Customer review rating 4.5/5

D. V. T. N. Families - Confirmed reviews ALL

Satisfied

Dear Vu Thanh N. D., Xin Chao We are very happy to read your comments about your recent stay here in Premier Village Phu Quoc Resort We are glad that you found the location and service levels of the hotel to your satisfaction. We can’t wait and hope to see you return soon Sincerely, Bao An Guest Experience Manager

Well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good service - beautiful beach

Dear Thi Nghia L., Xin Chao We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel! Sincerely, Bao An Guest Experience Manager

Nice stay

Customer review rating 5.0/5

Long D. Couples - Confirmed reviews ALL

It’s so nice to spend my Hooneymoon here. Good place to stay, beautiful beach and great view for Sunset. Warmly welcome and support from Mr Bao An, Mr Trung FO, Mr Cong Bellman, Mr Duong (the guy who take care the Fairy Well) . Thanks to all the team

Dear The Bao Long D., Xin Chao Thank you for choosing Premier Village to celebrate your honeymoon and we are very happy to know that you had a wonderful time at Pearl island We are glad that you found the location and service levels of the hotel to your satisfaction. Will share this to Trung, Cong and Duong for their contribution to your enjoyment We can’t wait and hope to see you return soon Sincerely, Bao An Guest Experience Manager

Great service, good food

Customer review rating 4.5/5

Que A. Families - Confirmed reviews ALL

I stayed for only one night but wish I could stay more! It’s very quiet and peaceful nice decorated hotel with beautiful landscape. The swimming pool is nice but sometime I can the leaves under the water which make me think it’s not clean enough! Overall, I’m very satisfied with the resort and will come back herer again

Dear Thi Que A. N., Xin Chao Thank you for your feedback and we are glad you choose Premier Village Phu Quoc Resort managed by Accor during your recent stay. We apologize for the inconvenience you encountered and we well noted the points that can be improve in the future. As the design of the pool lengthen along the island with many gardens covers to make it feel like an oasis from the east to the west, and we have implemented our pool cleaning schedule regularly twice a day to ensure guest comfort. We also well-noted your preference of having late check out when you stay with us, so we can make it a complete experience in the future for you. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future and we look forward to welcome you back again. Sincerely, Bao An Guest Experience Manager

Well located

Customer review rating 4.5/5

Thai L. Friends - Confirmed reviews ALL

The resort is one of the perfect choices for getaway trips with friends or family in which you don't have a long agenda for many check-in places in Phu Quoc. The surrounding landscape is absolutely gorgeous with proper utilization of constructions. You will find yourself indulging in a well-reserved and scenic nature while enjoying the great resort facilities and service.

Dear Tran Quoc Thai L., Xin Chao Premier Village Phu Quoc Resort Team would like to thank you and for taking the time to share your review We are beyond words by your gracious comments about your recent visit, your compliments with your over all experience will surely boost our Heartist motivation to strive excellent guest service everyday and i will share to the entire resort team about your great review. We absolutely will share this constructive feedback to related departments for their improvements in the future and hope that you will give us the opportunity to better serve you We look forward to welcome you and your family back again. Sincerely, Bao An Guest Experience Manager

Beautiful village

Customer review rating 4.5/5

Thy D. Families - Confirmed reviews ALL

Stayed 2 nights in the resort, its village is beautiful & clean. Private pool is nice, beach in front of village is so awesome.

Dear Quy Thy D., Xin chao! We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by Accor. We are glad that you had a wonderful beach vacation here with your family, and compliment for resort scenery, pool and beach. We also do apologise if the variety of bar menu is not met your expectation It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bao An Guest Experience Manager

Wonderful Trip

TripAdvisor rating 5.0/5

qvymom Business - TripAdvisor review

This trip I combine with work so I really need a comfortable hotel to be able to relax. Accor Hotel is my choice, and it is a very right choice. It gave me a feeling of comfort, the food at the restaurant was delicious to help me relax, enjoy the rest of the day after hard work.

Dear qvymom, Thank you very much for taking the time to share your experience and for choosing to stay with us at Premier Village Phu Quoc Resort. We are very happy to know that you had a relaxing stay and that you found the facilities and food of our property to your liking. Review like this will surely boost our team to strive more excellent guest experience everyday. Hope to see you return soon Safe travels! Sincerely, Bao An Guest Experience Manager

Great stay in Lunar New year holiday!

TripAdvisor rating 5.0/5

dolmindol TripAdvisor review

This is my second stay and it was much better than the first stay in last year. First of all, it was great to be upgraded to a beachfront villa, and the services of employees have improved much and foods have improved greatly. In last year their foods were not as good as the other aspects of the resort, but the foods I had during this visit were definitely up to the 5 star level. And it was also good to use resort credit to enjoy foods in reasonable prices. The villa was beautiful and the beach was also the best , but it was a shame that I couldn't do kayaking because of rain. Overall, it was a great time and I hope to stay there again soon.

Dear dolmindol, Xin Chao Premier Village Phu Quoc Resort Team would like to thank you and for taking the time to share your review We are beyond words by your gracious comments about your recent return, your compliments with your over all experience will surely boost our Heartist motivation to strive excellent guest service everyday and i will share to the entire resort team about your great review. Hope to see you return again and again to Premier Village Phu Quoc Resort soon, Safe Travels Sincerely, Ms. Jubanny Ariola Guest Experience Manager

Great villa on the rock

TripAdvisor rating 5.0/5

laurentgenet2021 TripAdvisor review

Excellent facilities in the villa, great view, good restaurants, buggy transportation generated the usual waiting time - the hotel operations manger and general manager both acted as buggy drivers, well done dedication! - ice cubes to the room proved a challenge, small size pan and cooking kitchenware not in line with the villa accommodation capacity

Dear laurentgenet2021, Xin Chao Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by AccorHotels. We feel great you were able to experience our warm hospitality and that you found the facilities and services of our property to your liking. Will let our Operations Manager and General Manager know about the great review you had written about your recent stay with us. Thank you again and we will be happy to welcome you back again, we hope your next visit will be better and pleasant as the previous one. Safe travels! Sincerely, Ms. Jubanny Ariola Guest Experience Manager

Wonderful Stay hosted by excellent staff members

TripAdvisor rating 5.0/5

QNgNg TripAdvisor review

Dan and the team welcome our returning like part of their family. Prestay was excellent & caring, the stay was perfect, post stay was professional. My host Ann did another superb and attentive job to satisfy each member in our group 24/7. She exactly noted all of my preferences in my previous stays and made these even better this time. Pedro and Marine ensured all surprisingly delicious meals for our group. Henry and Jason can be role models for F&B staff. Trinh, Man, Thu @the market were pro and great too. Tinh & Duyen of FO hosted me well w an extremely nice attitude. I wish i could return every week. I would recommend Ann to be the villa host for loyal members. Thank everyone w love!

Dear Ngoc N, Xin Chao Thank you very much for taking the time to share your review in TripAdvisor and for choosing to stay with us again at Premier Village Phu Quoc Resort. We are thrilled by your feedback, we have many shinning and outstanding Heartists and we are happy to hear that they are a big impact for you to have a memorable experience with us. Will be sure to share this with Ann, Chef Pedro, Marine, Henry, Jason, Trinh, Man, Thu, Tinh and Duyen. Your review will surely give a huge confidence to the whole team to strive for more personalize excellent service. Thank you and we cant wait to welcome you back again Sincerely, Ms. Jubanny Ariola Guest Experience Manager

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