Dear Reuben R., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for sharing such a wonderful review. We’re delighted that you and your family enjoyed a relaxing holiday with us and that our resort, villa, dining experiences and team made your stay so memorable. Your special recognition of Thu Minh means a great deal to us. We will be sure to share your kind words with her, along with your appreciation for Minh at the pool bar, our Corella Restaurant team, the Market Place team and all the colleagues who took such good care of you. It is especially rewarding to know that their warmth and attentiveness made you feel so welcome throughout your stay. We’re also pleased that you enjoyed the villa’s cleanliness, beautiful views and our breakfast selection. Thank you as well for your reminder about sandflies. We appreciate you sharing this practical advice with fellow travellers. It was a pleasure to be part of your family’s getaway, and we sincerely hope to welcome you all back to Premier Village Phu Quoc for another memorable holiday. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Troy S., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your lovely feedback. We’re delighted to know that you enjoyed your villa, our food, and the service throughout your stay. It is especially wonderful to hear that our team made a positive impression on you. Your kind words are a meaningful encouragement to all of us. We hope to have the pleasure of welcoming you and your family back to Premier Village Phu Quoc for another wonderful stay. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Griselda D., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for sharing your feedback with us. We’re very pleased to know that you enjoyed the beautiful surroundings, cleanliness, location and warm service from our team, and that you would be happy to stay with us again. We are truly sorry, however, for your experience with the taxi arrangement. We understand that being taken out of your way and arriving at a destination where the prices were much higher than expected was frustrating. We also take your point about receiving more information about the destination and prices beforehand. We will share this feedback with our Front Office team for review and improvement. Thank you again for your honest feedback, and we hope to have the pleasure of welcoming you and your family back for an even better experience. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Richard M. H., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for sharing your lovely feedback with us. We are delighted to know that you and your family had a wonderful stay and enjoyed the well-maintained villa, clean and green surroundings, and the warm hospitality of our team. We truly appreciate your kind words and are especially happy to know that our service helped make your stay a satisfying one. Your appreciation is a great encouragement to the entire team. We hope to have the pleasure of welcoming you and your family back to Premier Village Phu Quoc for another wonderful stay. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Aimad A. S., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for sharing such wonderful feedback about your family getaway. We are delighted to know that the warmth of our service, together with the beautiful surroundings, made your stay so enjoyable. It is especially lovely to hear that you appreciated the dining experience and the sense of privacy throughout your stay. Your kind words are a wonderful encouragement to our entire team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back for another memorable stay in Phu Quoc. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Ms. N., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for choosing to return to Premier Village Phu Quoc Resort and for sharing such thoughtful feedback about your second stay with us. We are delighted to know that you once again enjoyed the peaceful atmosphere, beautiful beach, well-maintained villa, and prompt communication throughout your stay. It is especially rewarding to hear your kind recognition of Ms. Minh Thu for assisting with a smooth and efficient check-out before your flight. We will be very pleased to share your appreciation with her. We also sincerely appreciate your continued loyalty as our **Gold member**. It is wonderful to know that the recognition received during your stay met your expectations, and that your room upgrade made the experience even more enjoyable. Thank you as well for highlighting the WiFi connection speed as an area for improvement. Your feedback has been well noted and shared with the relevant team for further review. It means a great deal to us to welcome a returning guest, and we truly appreciate your continued trust in Premier Village Phu Quoc Resort. We look forward to welcoming you and your family back for another peaceful and relaxing stay. Sincerely, Maxine N. Guest Experience Manager

Dear Mr. W., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for choosing to return to Premier Village Phu Quoc Resort and for sharing your feedback with us. It is a pleasure to know that you once again enjoyed a comfortable stay and particularly appreciated our private beach. As a returning guest who has experienced the resort in 2019 and 2020, your perspective is especially valuable to us. We have taken note of your observation that the breakfast buffet selection felt less varied compared with your previous visits, and we will share this feedback with our culinary team for further review and improvement. We also sincerely appreciate your continued loyalty as an ALL - Accor Live Limitless Gold member and thank you for choosing us again for your family holiday. We hope to have the pleasure of welcoming you and your family back for another memorable stay in Phu Quoc. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Hien B. B., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you very much for choosing to stay with us again and for sharing such wonderful feedback following your second visit. It is especially rewarding to know that you continue to enjoy the beauty of the resort and, above all, the warm hospitality of our team. Your special recognition of our colleagues at Corallo Restaurant means a great deal to us, and we will be delighted to share your appreciation with them. We also sincerely appreciate your constructive comments regarding the breakfast selection, the need for additional towels, and the WiFi connection speed. Your feedback has been well noted and will help us identify areas where we can further enhance the guest experience. As an ALL Gold member and a returning guest, your continued trust in Premier Village Phu Quoc Resort is truly valued. Thank you once again for coming back to us, and we very much look forward to welcoming you for a third visit in the future. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Jasem A. A., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for sharing your thoughtful feedback and for choosing to stay with us as a valued ALL Platinum member. We are delighted that your family enjoyed the peaceful atmosphere, beautiful ocean views, beach, spacious villa, and especially the family-friendly facilities that your children loved. We also sincerely appreciate your constructive comments regarding the buggy waiting time, the variety of halal dining options, and the absence of a washing machine in the villa. Your observations are valuable to us as we continue to look for ways to enhance the comfort and convenience of our guests, particularly those travelling with families. It is also a pleasure to know that your overall experience, accommodation, cleanliness, and recognition as an ALL member were highly rated. Thank you once again for your recommendation and for allowing us to be part of your family getaway in Phu Quoc. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Park E., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share such detailed feedback with us. While we are pleased to know that you appreciated the resort itself, our breakfast, and several of our facilities and services, we are genuinely sorry that the service you experienced during arrival and departure did not reflect the level of hospitality we aim to provide. We particularly regret that you were not properly assisted to your villa upon arrival and that the villa features were not clearly introduced to you. Equally concerning is your experience at check-out. A warm welcome and a thoughtful farewell are important parts of every stay, and we are sorry that these moments left you feeling unattended and disappointed. Your comments regarding the attitude of some team members have been taken seriously and will be reviewed with the relevant teams. At the same time, we sincerely appreciate your recognition of the colleagues who made a positive difference during your stay, particularly D.Huy at Corallo Pool Bar, as well as your excellent ratings for our breakfast, Butler Service, Room Service, pool, and WiFi. It means a great deal to know that you had considered returning for your anniversary next year. We regret that the service shortcomings have made you hesitant, and we truly appreciate your candid feedback, which gives us a valuable opportunity to reflect and improve. Thank you once again for sharing both the positive aspects and the areas where we fell short. We hope we may have the opportunity to welcome you and your family again and provide the warm, attentive experience that should accompany the quality of our resort. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Sommerer W., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for such wonderful feedback, even from a short stay with us. We're delighted the villa, the service, and the food all came together to make it a truly memorable experience. We hope to welcome you back to Premier Village Phu Quoc Resort again soon. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Duaa A., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for such a thoughtful review of your family's stay. We're delighted the luxurious, spacious ocean view villa and our team's warmth left such a lasting impression, and we appreciate you flagging the breakfast options, kids meals, and the halal section suggestion, these are helpful notes for us to consider as we continue refining the experience. We hope to welcome you and your family back to Premier Village Phu Quoc Resort again soon. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Wai L., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your feedback with us. We're glad the tranquil ambience, cleanliness and breakfast selection came through well during your family stay, and that check-in, check-out and WiFi all ran smoothly for you. We did note your comment about our team sometimes not responding to your questions, and we're sorry this happened. Being attentive and present for every guest is something we hold ourselves to, and we're taking this seriously with our team to ensure it doesn't happen again. We hope for the opportunity to welcome you and your family back for a more consistently attentive stay. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Xiaojia C., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for taking the time to share such detailed feedback with us. We're glad the view and our people left a good impression on your family, though we're sorry the check-in experience and breakfast variety didn't fully meet your expectations. We regret that the room upgrade process took longer than it should have, and we appreciate you flagging the breakfast selection for us to review. We're taking your comments to heart, and we hope to welcome you and your family back for a smoother, more complete experience. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Viet Thanh, Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your feedback from your stay with friends. We're delighted the location, accommodation and our team's care left such a positive impression, especially Huy, we'll be sure to pass along your kind words. We also noted your comment on the WiFi connection speed, and we're looking into this with our technical team to ensure a smoother experience for you next time. We hope to welcome you back to the island again soon. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Min K., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! We are truly sorry your family had this experience. You chose to come back to us because of good memories from three years ago, and we understand how disappointing it must have felt when so much did not meet that expectation this time, from breakfast, to the insects in your room and around the property, to being given the wrong time for your class with no one making it right afterward. You and your family deserved better than this, especially on a return visit. We are sharing your feedback directly with our teams so these issues are properly addressed. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Yong H., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for such a wonderful review, and for choosing to return to Premier Village for a second consecutive year. It truly means a great deal to know your second stay was just as magical as your first. As a valued Platinum member, we deeply appreciate your continued trust in us, from booking through the Accor ALL App to your arrival and accommodation experience. We hope to welcome your family back again soon for what we're sure will be another perfect stay in paradise. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear HanByeol, Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for such a heartfelt review, and for choosing to spend 15 nights with us - that alone tells us a great deal about how at home you felt here. We're delighted the villa, the view, and the food all lived up to what a stay with us should feel like, especially for a getaway with friends. We also appreciate you flagging the sauna door in the fitness area - that's exactly the kind of detail we want to know about, and we'll have our maintenance team look into it so it's properly sealed and ready to deliver that perfect heat next time. Thank you again for your generous words and continued loyalty as a Gold member - we truly look forward to welcoming you back soon. Sincerely, Maxine NGUYEN Guest Experience Manager