ibis budget Gent Centrum Dampoort

Customer review rating (ALL Rating) 4.3/5 1,805 reviews

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Description

Hotel extras

  • Private underground paying car park!

  • Next to Gent Dampoort train station

  • Historical city centre

  • Free WiFi

  • The hotel is equipped with 16 electric vehicle (EV) charging points.

Our accommodation(s)

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Hotel location

ibis budget Gent Centrum Dampoort

Koopvaardijlaan 29
9000 GENT
Belgium

GPS:51.059536, 3.739121

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,805 reviews

Customer review rating 4.5/5

Maria L. G. C. Business - Confirmed reviews ALL

Very quiet and comfortable

Dear Maria L. G. C., Thank you for your positive feedback regarding your comfortable and quiet stay at our hotel. We are delighted to hear that you enjoyed your time with us and appreciate your kind words. Goodbye and kindregards, ibis budget Gent Centrum Dampoort

Customer review rating 5.0/5

Teimuraz B. Solo - Confirmed reviews ALL

Comfortable stay. I didn't expect the bathtub, which was a nice surprise. Very close to the central train station and walkable to city centre and AFAS dome concert venue. Everything felt very secure and comfortable.

Dear Mr B., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your accommodations and appreciated the convenience of our location. It is rewarding to know that you felt secure and comfortable during your visit. Best regards, ibis budget Gent Centrum Dampoort

Customer review rating 4.5/5

Etienne F. Families - Confirmed reviews ALL

All fine except that we did not get the room we had ordered. We ordered a double bed and received 2 single bets, positioned in an L formation.

Dear Mr F., Thank you for your feedback. We are pleased to hear you enjoyed our location and found your room clean. We apologize for the room configuration not meeting your expectations, as we strive to provide the accommodations requested by our guests. Kind regards, ibis budget Gent Centrum Dampoort

Customer review rating 2.0/5

Kevin M. Friends - Confirmed reviews ALL

When I arrived to check in I was told the twin room I had booked was unavailable this was blamed on the hotel being overbooked, that I had booked to recently and then that I had used a third party website. I find it hard to believe that any of these things where true and it was perhaps I arrived later in the day and the twin rooms had already been allocated to others. The staff at reception were not overly friendly and in my opinion rude. I had booked months in advance via your website my details had been hacked after my booking - I had received numerous emails from you in the build up to my stay mentioning twin room.

Dear Mr M., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found your room tidy; however, I regret to learn about the issues you encountered during your check-in experience. It is concerning to hear that the twin room you reserved was unavailable upon your arrival. While we strive to honor all bookings, there are occasions when overbooking can occur, and we sincerely apologize for any inconvenience this may have caused. We also value our guests' experiences and expect our staff to provide courteous service at all times. Your comments regarding the reception staff's demeanor will be addressed internally to ensure we maintain our commitment to guest service. Your feedback is instrumental in helping us improve our processes. Thank you once again for your comments. Best regards, ibis budget Gent Centrum Dampoort

Customer review rating 3.5/5

Ioannis M. K. Families - Confirmed reviews ALL

The location of the hotel is ideal to explore the city, everything is walkable within 25min range. The rooms (ok are not spacious but we knew that) were clean and quite, and the ventilation/heating was working perfectly fine. However, the beds were a bit too soft for my personal taste (and not helpful for my back pain). :)

Dear Mr K., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive remarks about our location and the cleanliness of our rooms. However, we regret to learn that the comfort of our beds did not meet your expectations, particularly concerning your back pain. We strive to provide a restful experience for all our guests, and your comments will be taken into consideration for future improvements. Thank you once again for your review. Best regards, ibis budget Gent Centrum Dampoort

Other web-users rate our hotel

  • 2,268 reviews 8.2/10 Location
  • 3,049 reviews 5.2/10 Room
  • 1,924 reviews 9/10 Service
  • 38 reviews 8.8/10 WiFi
  • 1,878 reviews 3.3/10 Comfort
  • 1,255 reviews 7.7/10 Cleanliness
  • 1,163 reviews 8.1/10 Breakfast
  • 710 reviews 8.5/10 Amenities

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