Dear Silvia G., We really appreciate your feedback. We are delighted that your stay was generally pleasant and that you found our location in the heart of Ghent to be extremely convenient. The pedestrian zone surrounding the hotel makes the setting truly special, but we understand that reaching us by car can be unexpectedly challenging. We are sincerely sorry that some aspects of your arrival did not meet your expectations. Our parking does require an advance reservation, and the city centre operates under both a low emission zone and pedestrian access rules that need prior registration of your licence plate. We regret that the guidance provided fell short, and your suggestion for multilingual instructions is a thoughtful one that we will take into account. Nonetheless, we are pleased that once settled, you were able to enjoy a comfortable experience and make the most of the wonderful location right opposite Saint Bavo Cathedral. We do hope to have the opportunity to welcome you back in the future. Best regards, Carolina De Bruycker, General Manager

Dear Marie-Louise, Thank you very much for your feedback. We are delighted that you found our team so warm and welcoming. Our reception staff love making guests feel right at home, and it means a lot that you noticed their genuine friendliness. That said, we are sorry the room felt a little tired in places. Our rooms were last renovated in 2018 and 2019, and we will certainly take your impression into account. Nonetheless, we are pleased you appreciated our unbeatable location right next to St Bavo’s Cathedral. We are also glad your room stayed quiet despite the busy surroundings and that your booking went smoothly through all.com. As a Classic member, you already enjoy some nice perks, and we encourage you to explore more advantages your ALL card can unlock for future stays. We hope to welcome you back in the future. All the best, Carolina De Bruycker, General Manager

Dear Christophe, Thank you for sharing such a valuable review. We are delighted that your stay went smoothly and that our hotel’s position in the historic centre met your expectations. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. The interruption during your online payment must have been frustrating, and we regret the inconvenience it caused. We also note your preference for bacon at the breakfast buffet alongside the sausages that were served. Nonetheless, your comfort is important to us and we are pleased you found your room a pleasant place to rest. As a Classic member of ALL, you already enjoy a range of benefits, and we hope you continue to make the most of them on your future visits. We hope that we can welcome you back in the future. Kindest regards, Carolina De Bruycker, General Manager

Dear Jerry, Thank you very much for your kind feedback. We are thrilled that you found our location to be the best. Our hotel sits right in the heart of Ghent, opposite the Saint Bavo Cathedral, so you can step out and explore the city with ease. Our front desk team will be delighted to hear that their helpfulness made your stay even better. We take great pride in making every guest feel welcome from the moment they arrive. Your Classic ALL membership already brings you closer to exclusive rewards, and we hope you continue to enjoy those benefits on your future stays. We would love to have you back. All the best, Carolina De Bruycker, General Manager

Dear Nicola, Thank you for taking the time to share your feedback. We are pleased that our central location, right opposite Saint Bavo Cathedral, suited your business trip so well. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the overall experience felt basic and that the bathroom finishing fell short of the standard we strive for. Our team is always available to address any concerns on the spot, and we will certainly take your observations into consideration. Nonetheless, we are glad you found the hotel serviceable for your needs. As a Classic member of ALL Accor Live Limitless, you can take advantage of exclusive benefits during future stays, from early check-in to special member rates. We hope we have the pleasure of seeing you again in the future. Take care, Carolina De Bruycker, General Manager

Dear Guruprasad, Guest feedback is important to us, and we appreciate you sharing your impressions. We are truly sorry to hear that your stay fell short of your expectations in several areas. Our housekeeping team is entrusted with refreshing rooms daily, and we regret that the in-room provisions were not consistently available during your visit. Premium rooms come with tea and coffee facilities, and our reception is always happy to assist guests who require cool storage or any additional amenities. We also regret that your interactions with our team did not reflect the warm and professional welcome we strive to offer every guest, regardless of their background. Your feedback has been noted with the utmost seriousness. The cleanliness and comfort of our rooms are priorities we take to heart, and we are sorry that an unpleasant odour affected your stay. Our team is available around the clock and would have been glad to address this immediately had we been made aware. Your ALL Accor membership entitles you to exclusive benefits, and we encourage you to make use of them whenever you stay with us to enhance your experience. We hope you will come and stay with us again. Best wishes, Carolina De Bruycker, General Manager

Dear Josephine, We thank you for taking the time to share your feedback. It is a pleasure to learn that our breakfast team and housekeeping staff made a warm impression during your mornings with us, as their friendliness is something we truly value. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The steps around accessing your invoice caused frustration, and we regret that this process felt intrusive rather than helpful. Our reception team remains available around the clock to assist with any billing matters, and we always aim to make administrative formalities as smooth as possible. We also note your comments about the compact bathroom layout and the clarity of signage near the lift, and we appreciate you bringing these observations to our attention. Nonetheless, your recognition of our sustainability efforts means a great deal to us, as we hold our Planet 21 Silver certification close to heart. On your next visit, becoming an ALL - Accor Live Limitless member unlocks exclusive benefits that can make your stays even more rewarding. We look forward to welcoming you back for an improved experience. Best wishes, Carolina De Bruycker, General Manager

Dear Simon J., It is disheartening to learn that we fell short of your expectations. We are pleased that our central location, right in the heart of the historic city opposite Saint Bavo Cathedral, served your business travels well. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the shortcoming in the bathroom and the lapse in our housekeeping standards on this occasion. Our team takes daily cleanliness very seriously, and we are always available at the 24-hour reception to resolve such rare oversights swiftly. We also acknowledge your remarks about the general upkeep of the hotel; while our rooms underwent renovation in 2018, 2019, your observations have been noted attentively. Nonetheless, our hotel offers modern rooms with comfortable Sweet Beds, free high-speed WiFi, and a convenient online check-in and check-out service, all designed to make business visits as seamless as possible. For future stays, you may consider joining our ALL, Accor Live Limitless programme to enjoy exclusive benefits and rewards with every visit. We hope you will come and stay with us again. Best wishes, Carolina De Bruycker, General Manager

Dear Julio C., We appreciate you sharing your comments with us. We are pleased that you found our location to be well situated, right in the heart of Ghent with the cathedral at our doorstep. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our standard rooms measure 16 m², and for guests seeking additional space we offer Premium rooms of 22 m² at a supplement of €20, which also include a bath, coffee and tea facilities, and a sitting area. We also regret the oversight in the daily housekeeping routine and the inconvenience regarding electrical compatibility. Our front desk is available around the clock to assist with adaptors or any other requests that arise during your time with us. We will certainly share your feedback with the team to ensure we remain attentive to every guest throughout their visit. Nonetheless, it is encouraging to know that our team left a positive impression and that their friendly approach stood out to you. We look forward to welcoming you back again in the future. Kind regards, Carolina De Bruycker, General Manager

Kære Leif. Vi takker mange gange for anmeldelsen af dit ophold. Vi er glade for, at du oplevede god service under dit ophold hos os. Vores standardværelser måler 16 m², og vi forstår godt, at pladsen kan føles trang, især når I rejser som familie. Vi tilbyder også Premium-værelser på 22 m² med siddeplads, som kan bookes mod et tillæg. Vi beklager også, at håndklæderne blev skiftet ud, selvom de ikke lå på gulvet. Vores rengøringsteam gør deres bedste, men skriv endelig til receptionen næste gang, så retter vi det med det samme. Vores hotel ligger dog midt i det historiske centrum lige over for Sankt Bavo Katedralen, og vi håber, at I nød den fantastiske beliggenhed og de mange seværdigheder lige uden for døren. Vi vil med glæde, have dig blandt os endnu engang. Carolina De Bruycker, General Manager

Dear Sue, We really appreciate your feedback. We are thrilled that you found our team so helpful and positive throughout your group stay. It is wonderful to hear that your rooms were prepared in advance and that check-in felt smooth and welcoming. Our reception staff will be especially pleased to know their efforts made such a great first impression. Still, we note that you found the rooms a little on the small side. Our standard rooms measure 16 sqm, and we offer Premium rooms of 22 sqm with extra space and added comforts for future visits. We appreciate you letting us know how you felt. Nonetheless, our location in the heart of Ghent clearly added to your enjoyment, and we are glad you appreciated the convenience of stepping out directly opposite the cathedral. We are also delighted that you enjoyed the breakfast range, the bar food, and found our prices fair. Most of all, we are touched that our team showed genuine care when one of your group fell ill. The entire team hopes that we will be able to welcome you again. Best regards, Carolina De Bruycker, General Manager

Dear Steven, Thank you for choosing our hotel and for sharing your review. We are glad you found great value in your stay and appreciated our unbeatable location right in the heart of Ghent. We also value that your room felt clean and quiet, and that booking on our website went smoothly. We would love to have you return in the future. Kindest regards, Carolina De Bruycker, General Manager

Dear Marios, Thank you for choosing our hotel and for sharing your review. We are delighted that our location opposite Saint Bavo Cathedral made your stay so enjoyable. That said, we regret that you found your stay a little pricey. Our rates reflect our central position in the heart of Ghent, and we always aim to offer fair value for the experience we provide. Nonetheless, we are glad your room felt simply comfortable and that you had a good stay overall. As a Classic ALL member, you already enjoy a range of benefits, and we encourage you to keep using your Accor Live Limitless card to unlock even more advantages during your future visits. We look forward to welcoming you back again in the future. Kind regards, Carolina De Bruycker, General Manager

Dear Robyn, We are delighted that you found our location so convenient for exploring Ghent’s restaurants and nightlife. Our team takes pride in offering a warm welcome, so it is wonderful to know you found our staff friendly and our facilities spotless. We are also glad you enjoyed the breakfast buffet, with its wide selection of local products and Belgian specialities. It is great that you noticed the recycling bins near the elevators and lobby. We care about our environmental commitment, and we are happy it resonated with you. As an ALL Classic member, you can take advantage of exclusive benefits and unique rewards during your next stay. Discover a world of great experiences with ALL, Accor Live Limitless. We all look forward to seeing you again in the future. Best regards, Carolina De Bruycker, General Manager

Dear Coen, Thank you for choosing our hotel and for sharing your review. We are delighted that you found our location perfect for exploring Ghent, right at the heart of the city centre. We also appreciate your kind words about our breakfast lady who helped you make waffles. Our team takes great pride in making every guest feel welcome. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you encountered with the bathroom door, and we have noted your feedback about the scrambled eggs at our buffet. Nonetheless, we are glad that your overall experience was very positive, and we thank you for mentioning the waffle assistance during your breakfast. We hope that we have the pleasure of welcoming you back in the future. Best regards, Carolina De Bruycker, General Manager

Dear Alfredo, Thank you for reviewing your visit to our hotel. We are delighted that our location in the heart of Ghent made your stay so enjoyable. It is wonderful that you found our team so welcoming and that your room offered all the comfort you needed. We are sorry for any confusion caused by the country name translations. Our team is always available at reception to clarify any details during your visit. Nonetheless, we are glad you appreciated the ease of our express checkout. Our bar and breakfast buffet also seem to have added something special to your stay, and we take great pride in keeping the hotel clean for every guest. As a Gold member, you are already familiar with the ALL Accor programme. We hope you continue to take advantage of exclusive benefits, including rewards, unique experiences, and special offers with every stay. We hope to have the occasion to welcome you back in the near future. Kind regards, Carolina De Bruycker, General Manager

Dear Dean, Thank you for sharing such a valuable review. We are delighted that you found our reception team friendly and helpful during your stay. Our team takes pride in making every guest feel welcome, and we are pleased they could assist you in sourcing a wheelchair accessible room. However, we are sorry that finding an accessible room was not as straightforward as it should have been. Our hotel does offer two rooms designed for reduced mobility, and we always recommend contacting us directly before booking so we can ensure the right room is available for your needs. Nonetheless, we are glad you found the booking process through the Accor ALL App easy and that our location worked so well for your visit. With your Classic membership, you already enjoy valuable perks, and we encourage you to explore the full range of ALL Accor Live Limitless benefits for even more rewards on your next trip. We hope to see you again soon. Best regards, Carolina De Bruycker, General Manager

Dear Anna, Thank you for your positive feedback. We are thrilled that you found our hotel’s location perfect for your stay. Being right in the heart of Ghent, facing the Saint Bavo Cathedral, makes it easy for our guests to explore everything the city has to offer. Our team is delighted that you appreciated the cleanliness of your room and felt warmly welcomed. We take pride in keeping every space spotless and creating a friendly atmosphere from the moment you arrive. It is great that you enjoyed our food offering and found the booking process simple to navigate. Our breakfast buffet and bar snacks are here to make your stay as comfortable as possible, and we are glad they hit the mark for you. It would be our pleasure to have you return on another occasion. Very best wishes, Carolina De Bruycker, General Manager

Dear Josep V., We appreciate you letting us know about your recent visit. We are pleased that your stay placed you right in front of the cathedral, allowing you to soak in the charm of Ghent’s historic heart from the moment you stepped outside. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our underground parking requires a confirmed reservation before arrival, and we understand that clearer communication on this point would have made a difference. The team at reception is always available to assist with these details, and we regret that your interaction did not feel as warm as it should have been. Finally, your overall satisfaction means a great deal to us, and we are glad that the superb location left such a positive impression on your visit. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Carolina De Bruycker, General Manager