ibis Gent Centrum St Baafs Kathedraal 3 stars

Dear Valerie, Thank you for sharing your experience with us. We're delighted to hear that our staff members, Charlie and Manti, made such a positive impact on your stay. Their dedication to guest comfort is truly exemplary, and we're proud to have them on our team. It's also wonderful to know that our central location provided the perfect base for your explorations in Ghent. We appreciate your feedback regarding our environmental initiatives. While we strive to maintain a balance between luxury and sustainability, we understand that the perception of luxury can vary for each guest. Rest assured, we are continually looking for ways to enhance the guest experience while upholding our commitment to the environment. Your insights are invaluable to us in this endeavor. As a valued member of ALL - Accor Live Limitless, we're glad you chose to stay with us and hope that the benefits of the programme added to the enjoyment of your visit. We hope to welcome you back. Best wishes, Carolina De Bruycker, General Manager

Dear David, Thank you for your positive review, we appreciate it. We are thrilled to hear that our location in the heart of Ghent's historical centre was convenient for you and that we stood out as the best ibis hotel you have stayed at. Your satisfaction as an ALL - Accor Live Limitless Classic member means a lot to us. We hope to see you again in the future. Kind regards, Carolina De Bruycker, General Manager

Dear Arman, Thank you for your feedback on your stay. We are delighted to hear that you enjoyed our central location, comfortable room, powerful shower, and good breakfast. Our team strives to provide a pleasant stay for our guests, and it is always rewarding to receive positive feedback. As a valued ALL - Accor Live Limitless member, we appreciate your loyalty and are glad that our hotel met your expectations. We are also pleased to know that our efforts to replace single-use plastic items with more ecological alternatives have been noticed and appreciated by our guests. Carolina De Bruycker, General Manager

Dear Deepthi, Thank you for this review of your recent stay. We are delighted to hear that you found our location perfect for exploring the historical city of Ghent. We apologize for the inconvenience you faced with the initial room and appreciate your understanding as we promptly changed it for you. We also apologize for the stained sheet and the issues with the towels. Our housekeeping team has been informed to ensure such incidents do not occur in the future. We understand that our standard rooms may be too basic for some guests, and we recommend our Premium rooms for a more comfortable stay with additional amenities like coffee and tea facilities. As an ALL - Accor Live Limitless member, we value your feedback and will work on improving our services to provide a better experience for our guests. We look forward to welcoming you back on a future trip. Best regards, Carolina De Bruycker, General Manager

Dear Darja, Thank you for taking the time to share this review of your stay. We are thrilled to hear that you appreciated our excellent location in the heart of Ghent and our welcoming staff. It's great to know that you enjoyed our breakfast as well. We apologize for the noise disturbance you experienced during your stay. We understand the importance of a quiet environment for a good night's sleep and will take your feedback into consideration. Our rooms are soundproofed, and we also provide earplugs for our guests' comfort. For future stays, we recommend requesting a room on a higher floor or facing the backside of the hotel for a quieter experience. We hope that we have the pleasure of seeing you again in the near future. Kind regards, Carolina De Bruycker, General Manager