Dear Simon J., It is disheartening to learn that we fell short of your expectations. We are pleased that our central location, right in the heart of the historic city opposite Saint Bavo Cathedral, served your business travels well. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the shortcoming in the bathroom and the lapse in our housekeeping standards on this occasion. Our team takes daily cleanliness very seriously, and we are always available at the 24-hour reception to resolve such rare oversights swiftly. We also acknowledge your remarks about the general upkeep of the hotel; while our rooms underwent renovation in 2018, 2019, your observations have been noted attentively. Nonetheless, our hotel offers modern rooms with comfortable Sweet Beds, free high-speed WiFi, and a convenient online check-in and check-out service, all designed to make business visits as seamless as possible. For future stays, you may consider joining our ALL, Accor Live Limitless programme to enjoy exclusive benefits and rewards with every visit. We hope you will come and stay with us again. Best wishes, Carolina De Bruycker, General Manager

Dear Julio C., We appreciate you sharing your comments with us. We are pleased that you found our location to be well situated, right in the heart of Ghent with the cathedral at our doorstep. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our standard rooms measure 16 m², and for guests seeking additional space we offer Premium rooms of 22 m² at a supplement of €20, which also include a bath, coffee and tea facilities, and a sitting area. We also regret the oversight in the daily housekeeping routine and the inconvenience regarding electrical compatibility. Our front desk is available around the clock to assist with adaptors or any other requests that arise during your time with us. We will certainly share your feedback with the team to ensure we remain attentive to every guest throughout their visit. Nonetheless, it is encouraging to know that our team left a positive impression and that their friendly approach stood out to you. We look forward to welcoming you back again in the future. Kind regards, Carolina De Bruycker, General Manager

Kære Leif. Vi takker mange gange for anmeldelsen af dit ophold. Vi er glade for, at du oplevede god service under dit ophold hos os. Vores standardværelser måler 16 m², og vi forstår godt, at pladsen kan føles trang, især når I rejser som familie. Vi tilbyder også Premium-værelser på 22 m² med siddeplads, som kan bookes mod et tillæg. Vi beklager også, at håndklæderne blev skiftet ud, selvom de ikke lå på gulvet. Vores rengøringsteam gør deres bedste, men skriv endelig til receptionen næste gang, så retter vi det med det samme. Vores hotel ligger dog midt i det historiske centrum lige over for Sankt Bavo Katedralen, og vi håber, at I nød den fantastiske beliggenhed og de mange seværdigheder lige uden for døren. Vi vil med glæde, have dig blandt os endnu engang. Carolina De Bruycker, General Manager

Dear Sue, We really appreciate your feedback. We are thrilled that you found our team so helpful and positive throughout your group stay. It is wonderful to hear that your rooms were prepared in advance and that check-in felt smooth and welcoming. Our reception staff will be especially pleased to know their efforts made such a great first impression. Still, we note that you found the rooms a little on the small side. Our standard rooms measure 16 sqm, and we offer Premium rooms of 22 sqm with extra space and added comforts for future visits. We appreciate you letting us know how you felt. Nonetheless, our location in the heart of Ghent clearly added to your enjoyment, and we are glad you appreciated the convenience of stepping out directly opposite the cathedral. We are also delighted that you enjoyed the breakfast range, the bar food, and found our prices fair. Most of all, we are touched that our team showed genuine care when one of your group fell ill. The entire team hopes that we will be able to welcome you again. Best regards, Carolina De Bruycker, General Manager

Dear Steven, Thank you for choosing our hotel and for sharing your review. We are glad you found great value in your stay and appreciated our unbeatable location right in the heart of Ghent. We also value that your room felt clean and quiet, and that booking on our website went smoothly. We would love to have you return in the future. Kindest regards, Carolina De Bruycker, General Manager

Dear Marios, Thank you for choosing our hotel and for sharing your review. We are delighted that our location opposite Saint Bavo Cathedral made your stay so enjoyable. That said, we regret that you found your stay a little pricey. Our rates reflect our central position in the heart of Ghent, and we always aim to offer fair value for the experience we provide. Nonetheless, we are glad your room felt simply comfortable and that you had a good stay overall. As a Classic ALL member, you already enjoy a range of benefits, and we encourage you to keep using your Accor Live Limitless card to unlock even more advantages during your future visits. We look forward to welcoming you back again in the future. Kind regards, Carolina De Bruycker, General Manager

Dear Robyn, We are delighted that you found our location so convenient for exploring Ghent’s restaurants and nightlife. Our team takes pride in offering a warm welcome, so it is wonderful to know you found our staff friendly and our facilities spotless. We are also glad you enjoyed the breakfast buffet, with its wide selection of local products and Belgian specialities. It is great that you noticed the recycling bins near the elevators and lobby. We care about our environmental commitment, and we are happy it resonated with you. As an ALL Classic member, you can take advantage of exclusive benefits and unique rewards during your next stay. Discover a world of great experiences with ALL, Accor Live Limitless. We all look forward to seeing you again in the future. Best regards, Carolina De Bruycker, General Manager

Dear Coen, Thank you for choosing our hotel and for sharing your review. We are delighted that you found our location perfect for exploring Ghent, right at the heart of the city centre. We also appreciate your kind words about our breakfast lady who helped you make waffles. Our team takes great pride in making every guest feel welcome. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you encountered with the bathroom door, and we have noted your feedback about the scrambled eggs at our buffet. Nonetheless, we are glad that your overall experience was very positive, and we thank you for mentioning the waffle assistance during your breakfast. We hope that we have the pleasure of welcoming you back in the future. Best regards, Carolina De Bruycker, General Manager

Dear Alfredo, Thank you for reviewing your visit to our hotel. We are delighted that our location in the heart of Ghent made your stay so enjoyable. It is wonderful that you found our team so welcoming and that your room offered all the comfort you needed. We are sorry for any confusion caused by the country name translations. Our team is always available at reception to clarify any details during your visit. Nonetheless, we are glad you appreciated the ease of our express checkout. Our bar and breakfast buffet also seem to have added something special to your stay, and we take great pride in keeping the hotel clean for every guest. As a Gold member, you are already familiar with the ALL Accor programme. We hope you continue to take advantage of exclusive benefits, including rewards, unique experiences, and special offers with every stay. We hope to have the occasion to welcome you back in the near future. Kind regards, Carolina De Bruycker, General Manager

Dear Dean, Thank you for sharing such a valuable review. We are delighted that you found our reception team friendly and helpful during your stay. Our team takes pride in making every guest feel welcome, and we are pleased they could assist you in sourcing a wheelchair accessible room. However, we are sorry that finding an accessible room was not as straightforward as it should have been. Our hotel does offer two rooms designed for reduced mobility, and we always recommend contacting us directly before booking so we can ensure the right room is available for your needs. Nonetheless, we are glad you found the booking process through the Accor ALL App easy and that our location worked so well for your visit. With your Classic membership, you already enjoy valuable perks, and we encourage you to explore the full range of ALL Accor Live Limitless benefits for even more rewards on your next trip. We hope to see you again soon. Best regards, Carolina De Bruycker, General Manager

Dear Anna, Thank you for your positive feedback. We are thrilled that you found our hotel’s location perfect for your stay. Being right in the heart of Ghent, facing the Saint Bavo Cathedral, makes it easy for our guests to explore everything the city has to offer. Our team is delighted that you appreciated the cleanliness of your room and felt warmly welcomed. We take pride in keeping every space spotless and creating a friendly atmosphere from the moment you arrive. It is great that you enjoyed our food offering and found the booking process simple to navigate. Our breakfast buffet and bar snacks are here to make your stay as comfortable as possible, and we are glad they hit the mark for you. It would be our pleasure to have you return on another occasion. Very best wishes, Carolina De Bruycker, General Manager

Dear Josep V., We appreciate you letting us know about your recent visit. We are pleased that your stay placed you right in front of the cathedral, allowing you to soak in the charm of Ghent’s historic heart from the moment you stepped outside. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our underground parking requires a confirmed reservation before arrival, and we understand that clearer communication on this point would have made a difference. The team at reception is always available to assist with these details, and we regret that your interaction did not feel as warm as it should have been. Finally, your overall satisfaction means a great deal to us, and we are glad that the superb location left such a positive impression on your visit. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Carolina De Bruycker, General Manager

Dear Stephen, Thank you for taking the time to share your thoughts with us. We are delighted that Rebecca and Isla made such a warm impression on you. They truly care about creating a kind and happy atmosphere, and it means a lot that you felt so welcome. Your praise for our kitchen team is also greatly appreciated. Our staff work hard every day to make sure every guest enjoys a comfortable stay, and knowing that their efforts shone through makes us proud. That said, we are sorry that the app did not register all aspects of your booking correctly. Our reception team is always available to assist with any reservation details, and we hope this did not detract too much from your time with us. Nonetheless, we are thrilled that you found our location so brilliant. Being opposite the Saint Bavo Cathedral puts the best of Ghent right at your doorstep, and we are glad this added to your stay. We look forward to welcoming you back again in the future. Kind regards, Carolina De Bruycker, General Manager

Dear Kevin, Thank you for taking the time to share your feedback. We are delighted that you enjoyed our location right in the heart of Ghent, opposite the Saint Bavo Cathedral. It means a lot to us that you found the hotel clean and our team friendly. We are also pleased that your ALL Classic membership allowed you to check in early on both visits. Your loyalty matters to us, and we are glad the benefits came in handy. Take advantage of exclusive benefits as soon as you become a member of ALL - ACCOR LIVE LIMITLESS. Join now! Discover a world of rewards, unique benefits and great experiences. Experience the extraordinary. We would love to welcome you back on many more occasions. Best wishes, Carolina De Bruycker, General Manager

Dear Michael, Thank you for your positive feedback. We are delighted that you found our team so nice and welcoming. It is wonderful to hear that your stay was just lovely, and we are glad you and your partner enjoyed every moment with us. The entire team looks forward to welcoming you back for a future visit. Kind regards, Carolina D. Bruycker, General Manager

Dear Kim, Thank you for sharing your thoughts on your recent visit. We are pleased that you found the hotel clean and functional, as these are qualities we strive to deliver to every guest. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how the in-room provisions and the quality of the linens can affect your comfort. Tea and coffee making facilities are available in our Premium rooms, which also offer more space and a bath for an additional €20. Our team at reception is always happy to assist with any needs that arise during your stay, and we regret that these details impacted your visit. Nonetheless, our location in the heart of Ghent, directly opposite Saint Bavo Cathedral, places you steps away from the city’s most treasured sights. As a Classic member of ALL, you can unlock exclusive benefits and rewards that enhance every stay with Accor. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Carolina De Bruycker, General Manager

Dear Henny, Thank you for sharing such a valuable review. We are delighted that you found our team friendly and welcoming. It is also great to know that our breakfast buffet and the cleanliness of your room added to your comfort during your business trip. We hope that we can welcome you back in the future. Kindest regards, Carolina De Bruycker, General Manager

Dear Patricia, We are grateful for the time you took to review your recent visit to our hotel. We are truly glad you enjoyed your time with us. Our team appreciates your kind words about their helpful attitude. Also, it is great that you found the food tasty and felt comfortable in your room. However, we are sorry for the inconvenience with the internet speed. Our hotel offers high speed WiFi to make your business trip as smooth as possible, and our reception team is always available to assist if technical issues arise. That said, we are pleased you liked the bathroom facilities and found our central location convenient for getting around Ghent. You might also be interested in joining ALL, Accor Live Limitless, which gives exclusive member benefits for future stays. We look forward to welcoming you back on a future trip. Best regards, Carolina De Bruycker, General Manager

Dear Erick, We appreciate your candid feedback; thank you. We are grateful that you enjoyed your stay in the centre of Ghent and found our bathroom facilities modern and pleasant. Our team is delighted to know that our room service made a positive impression during your trip. However, we understand that you found the size of your room smaller than expected. The standard rooms at ibis Gent Centrum St-Baafs Kathedraal have the same dimensions, but for more space, our Premium Rooms offer extra room and comfort for an additional fee. Nonetheless, we are very glad you appreciated the hotel’s exceptional location in the historical heart of Ghent, making it convenient to explore the city’s unique attractions on foot. As an ALL member, you can enjoy even more exclusive benefits and unique experiences with each stay. Membership is complimentary and we encourage you to join for future visits. We all look forward to welcoming you back in the future! Best regards, Carolina De Bruycker, General Manager