Dear Michael, Thank you for your positive feedback. We are delighted that you found our team so nice and welcoming. It is wonderful to hear that your stay was just lovely, and we are glad you and your partner enjoyed every moment with us. The entire team looks forward to welcoming you back for a future visit. Kind regards, Carolina D. Bruycker, General Manager

Dear Kim, Thank you for sharing your thoughts on your recent visit. We are pleased that you found the hotel clean and functional, as these are qualities we strive to deliver to every guest. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how the in-room provisions and the quality of the linens can affect your comfort. Tea and coffee making facilities are available in our Premium rooms, which also offer more space and a bath for an additional €20. Our team at reception is always happy to assist with any needs that arise during your stay, and we regret that these details impacted your visit. Nonetheless, our location in the heart of Ghent, directly opposite Saint Bavo Cathedral, places you steps away from the city’s most treasured sights. As a Classic member of ALL, you can unlock exclusive benefits and rewards that enhance every stay with Accor. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Carolina De Bruycker, General Manager

Dear Henny, Thank you for sharing such a valuable review. We are delighted that you found our team friendly and welcoming. It is also great to know that our breakfast buffet and the cleanliness of your room added to your comfort during your business trip. We hope that we can welcome you back in the future. Kindest regards, Carolina De Bruycker, General Manager

Dear Patricia, We are grateful for the time you took to review your recent visit to our hotel. We are truly glad you enjoyed your time with us. Our team appreciates your kind words about their helpful attitude. Also, it is great that you found the food tasty and felt comfortable in your room. However, we are sorry for the inconvenience with the internet speed. Our hotel offers high speed WiFi to make your business trip as smooth as possible, and our reception team is always available to assist if technical issues arise. That said, we are pleased you liked the bathroom facilities and found our central location convenient for getting around Ghent. You might also be interested in joining ALL, Accor Live Limitless, which gives exclusive member benefits for future stays. We look forward to welcoming you back on a future trip. Best regards, Carolina De Bruycker, General Manager

Dear Erick, We appreciate your candid feedback; thank you. We are grateful that you enjoyed your stay in the centre of Ghent and found our bathroom facilities modern and pleasant. Our team is delighted to know that our room service made a positive impression during your trip. However, we understand that you found the size of your room smaller than expected. The standard rooms at ibis Gent Centrum St-Baafs Kathedraal have the same dimensions, but for more space, our Premium Rooms offer extra room and comfort for an additional fee. Nonetheless, we are very glad you appreciated the hotel’s exceptional location in the historical heart of Ghent, making it convenient to explore the city’s unique attractions on foot. As an ALL member, you can enjoy even more exclusive benefits and unique experiences with each stay. Membership is complimentary and we encourage you to join for future visits. We all look forward to welcoming you back in the future! Best regards, Carolina De Bruycker, General Manager

Dear Wendy, Thank you for writing a review. We are really glad you found our hotel welcoming and comfortable. It is wonderful to know our team’s friendly attitude helped you feel at home and our housekeeping left a good impression. However, we are sorry the online service did not match your expectations. Our team works hard to keep things running smoothly, and we’ll take your comment about the connection on board. Finally, it is fantastic that you found our central location so convenient for exploring Ghent’s highlights. As a member of ALL, remember you can access exclusive benefits on future stays, just ask our reception for details next time. We look forward to welcoming you back on a future trip. Best regards, Carolina De Bruycker, General Manager

Dear Sergio, Please accept our sincere thanks for this kind feedback. We are delighted that you enjoyed your stay with your family and found our location in the heart of Ghent convenient. Our team is glad you appreciated the comfort of our rooms, as well as the overall quality of your visit with us. It means a lot that you chose to book directly with us and that you are part of the ALL, ACCOR LIVE LIMITLESS programme. As a member, you can look forward to more exclusive advantages and rewards each time you stay. We look forward to welcoming you back on a future occasion. Best wishes, Carolina De Bruycker, General Manager

Caro Mario, agradecemos o seu gentil comentário. Ficamos felizes por ter escolhido nosso hotel através do aplicativo ALL e por aproveitar as vantagens do seu status Classic. Sua menção à localização estratégica nos enche de orgulho - estar em frente à Catedral de São Bavo realmente facilita explorar as ruas históricas e museus de Gent. Não deixe de explorar todos os benefícios do programa ALL em suas próximas viagens, como check-in antecipado e experiências personalizadas. Seria um imenso prazer voltar a recebê-lo. Atenciosamente, Carolina De Bruycker, General Manager

Dear Melanie, It was a pleasure to receive this great review. We are delighted you appreciated our central location opposite the iconic Saint Bavo’s Cathedral and found your room comfortable for your family stay. It’s wonderful to know you enjoyed our breakfast buffet, our team takes pride in offering fresh, varied options to start the day right. As a valued ALL - Accor Live Limitless member, we’re glad our loyalty program continues to enhance your experiences with us. We hope you will return for a memorable stay. Best wishes, Carolina De Bruycker, General Manager

Dear Nico, Thank you for this high rating. We’re delighted your family enjoyed our central location and peaceful atmosphere during your stay. It’s wonderful you appreciated the effective soundproofing that keeps our urban surroundings from disturbing your rest. Our team takes pride in preparing fresh breakfast options daily, and we’re glad this helped start your days well. As valued ALL members, we hope you continue enjoying exclusive benefits across Accor hotels. Your Gold status through our loyalty program makes every stay more rewarding, and we appreciate you choosing to book directly through our app. We hope to welcome you back for another enjoyable visit. Best wishes, Carolina De Bruycker, General Manager

Dear Guest, Thank you for your positive review. We are delighted our team could make your visit memorable with their warm hospitality. It’s wonderful you found your room spacious and appreciated the climate control, we know these details make all the difference, especially when balancing work and relaxation. Your kind words about the comfort of our Sweet Beds and seamless connectivity will be shared with everyone here. As loyal ALL members, you can enjoy even more benefits during future stays, from exclusive rates to personalized service. It would be a pleasure to have you return on your next visit to Ghent. Kind regards, Carolina De Bruycker, General Manager

Dear Guest, Thank you for providing us with your candid feedback. We are delighted to hear our reception team’s warm service and the restaurant’s culinary offerings enhanced your experience. Maintaining fresh linen daily reflects our commitment to comfort, and we appreciate your recognition of our colleagues’ dedication. Our ground-floor dining space is designed to accommodate guests comfortably while keeping common areas tidy, a balance we strive to perfect. Should your travels bring you back to Ghent, consider joining our ALL - Accor Live Limitless program to access exclusive rewards and experiences during future stays. It would be a pleasure to have you return. Best wishes, Carolina De Bruycker, General Manager

Dear Julia, Many thanks for your valuable feedback. We are delighted to hear you had a pleasant stay with us during your weekend in Ghent. It’s wonderful that you found our accommodation to your liking. Our team takes pride in offering modern comforts and a welcoming atmosphere for all our guests, especially those here for special occasions like weddings. That said, we regret any inconvenience caused by the room’s layout. For future stays, we recommend considering our Premium rooms, which offer additional space and amenities like tea and coffee facilities for a more comfortable experience. Nonetheless, we hope you enjoyed exploring Ghent’s charming streets and landmarks right from our central location. As an ALL member, you can look forward to exclusive benefits on your next visit, including potential upgrades to enhance your stay. We hope to welcome you back for an improved stay in the future! Best wishes, Carolina De Bruycker, General Manager

Dear Carlie, It was a pleasure to receive this great review. We are thrilled you had such an enjoyable stay at ibis Gent Centrum St-Baafs Kathedraal. It’s wonderful you found our central position opposite Saint Bavo Cathedral ideal for exploring Ghent. Our team works hard to keep arrival and departure processes efficient, so we’re glad everything went smoothly during your couple’s getaway. We hope you will return for another memorable stay. Best wishes, Carolina De Bruycker, General Manager

Dear Ulrike, We really appreciate your feedback. We’re delighted your stay with friends was marked by our convenient location and the tranquility of your room. However, we regret the communication about our sustainability initiative reached you later than ideal. Our team strives to make environmental efforts both visible and accessible to all guests throughout their stay. As a valued ALL - Accor Live Limitless member, we trust you’ll continue enjoying exclusive benefits during future visits. The cathedral views from our front-facing rooms remain a favorite way to start the day for many of our guests. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Carolina D. Bruycker, General Manager

Dear Christophe, We appreciate your candid feedback; thank you. We’re thrilled you had such a positive experience at ibis Gent Centrum St-Baafs Kathedraal. It’s wonderful to hear you appreciated our central location near Saint Bavo’s Cathedral. We’re also grateful for your kind words about our breakfast team member, who takes pride in making mornings special for our guests. As a Classic ALL member, you’ll continue to enjoy tailored benefits during future stays. We look forward to welcoming you back again in the future. Kind regards, Carolina De Bruycker, General Manager

Dear A., Thank you very much for your kind feedback. We’re delighted our central position near Saint Bavo Cathedral helped make your business trip convenient. Our team takes pride in maintaining comfortable spaces for productive stays, and we’re glad this met your needs. As an ALL -.. Accor Live Limitless member, you could enjoy exclusive benefits like room upgrades on future visits. We’d be happy to welcome you back with these privileges during your next visit to Ghent. We look forward to seeing you again in the future. Best regards, Carolina De Bruycker, General Manager

Dear Linda, We really appreciate your feedback. We sincerely regret that your recent experience fell short of your expectations. While accessible rooms are occasionally allocated based on availability, we should have informed you beforehand about this configuration. Our standard rooms focus on essential comforts, though we recognize amenities like beverage facilities enhance stays and are available in Premium accommodations. Your comments about bedding quality have been shared with our housekeeping team for immediate attention. As an ALL Silver member, you’re entitled to exclusive benefits including complimentary room upgrades where available - we encourage exploring these advantages during future bookings through our app. We hope to welcome you back. Best wishes, Carolina De Bruycker, General Manager

Dear Marie-Claude, We are grateful for the time you took to review your recent visit to our hotel. We are delighted you found our rooms clean and comfortable, and that our reception team provided helpful service during your stay. That said, we regret any inconvenience you experienced with our booking process. We aim to keep our systems straightforward for all guests. Nonetheless, we’re glad our central location near Saint Bavo Cathedral made exploring Ghent convenient. As a frequent traveler, you might appreciate the benefits of our ALL - Accor Live Limitless program, offering rewards and unique experiences on future visits. We do hope to welcome you back in the future. All the best, Carolina De Bruycker, General Manager