Dear Perry, Thank you so much for taking time to share such an amazing review. It's great to know that you found our location to be ideal for your requirements. We are, however, sorry to hear that you were not entirely pleased with the temperature in your room. Please feel free to notify us of any issues or concerns you may encounter; we are always available to help make your stay more comfortable. We do try very hard to keep our breakfast prices competitive and regret you were not satisfied. Rest assured we have noted your concerns and will address these with our team as we strive to improve for our guests. We look forward to welcoming you back soon. Best wishes, Kenneth Claerbout, General Manager

Dear Philip, Thank you for taking the time to review your stay. We are delighted that you had such a wonderful stay and that everything about our hotel was to your liking. Our dedicated team members always aim to give the best experience to our every guest, so your positive feedback is quite rewarding. We all hope to welcome you back in the future. Best wishes, Kenneth Claerbout, General Manager

Dear Guest, Thank you for taking the time to share such valuable feedback. We are pleased to know that you were satisfied with your experience at check-in. It encourages us to continue to maintain the high standards of service we set for ourselves. However, we are sorry to hear that you were disturbed; rest assured, we have noted your comments and will address this with our housekeeping team. We hope to welcome you back. Best wishes, Kenneth Claerbout, General Manager

Dear Pedro, Thank you for your review. We are delighted to know you made the most of your time with us. We are sorry that on this occasion we were unable to satisfy your request as the comfort and convenience of our guests is a top priority. We have taken your feedback into consideration and have addressed this with our team members to ensure that your concerns are dealt with. We hope that you will return on a future occasion. Best regards, Kenneth Claerbout, General Manager

Dear Guest, Thank you for your kind review. Our team members enjoyed catering to your needs as much as you enjoyed your stay. Thank you for recommending us to fellow travellers! It would be a pleasure to welcome you back. Best wishes, Kenneth Claerbout, General Manager

Dear Marie-Rose, Thank you for taking the time to leave your review. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are very glad that everything met your expectations during your stay. It would be a pleasure to welcome you back. Best wishes, Kenneth Claerbout, General Manager

Dear Guest, Thank you for your kind review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We hope to welcome you back in the future. Season's greetings. Kenneth Claerbout, General Manager

Dear Søren, Thank you for such a positive review. It is always a pleasure for us to welcome a returning guest and we are delighted to know that our hotel met your requirements for your business trip. We look forward to seeing you again. Best wishes, Kenneth Claerbout, General Manager

Dear Lucas, Thank you for sharing your feedback. We are concerned to hear that your stay did not meet all your expectations and are sorry to hear of the issues with your room; one of our challenges is to satisfy all our guests and unfortunately, due to personal preferences this is not always possible. We sincerely regret you did not inform us of these concerns while on-site as it would have been a pleasure to freshen up your room. We have taken note of your comments and can assure you that we are assessing the situation. We hope to welcome you back on a future occasion. Best wishes, Kenneth Claerbout, General Manager

Dear Guest, Thank you for taking the time to review your stay. We appreciate your recognition of our team's excellent service and the high standards we strive to uphold. We are sorry to hear of the problem you had with the heating. We are concerned to hear that not every aspect of your room met your expectations, with regards to the heating and pillows, please don't hesitate to contact our reception team who are ready to assist if requested. We have noted your comments and will take them into consideration. We do hope to welcome you back in the future. Kind regards, Kenneth Claerbout, General Manager

Beste Paul, Hartelijk dank voor deze fijne feedback en mooie score. Het verheugt ons dat jullie verblijf aan jullie verwachtingen voldeed. Hartelijke groeten, Kenneth Claerbout, General Manager

Dear Guest, Thank you for taking the time to leave us this review about your recent stay. We truly value all feedback and we are sorry that you were not entirely satisfied with your recent experience. As part of Ibis standard, tea/coffee making facilities are not available in the rooms, however hot and cold drinks can be purchased 24/7 in the hotel bar you are welcome to take them to your room. We do work with flexible tariffs and prices depend on demand and can be higher when there are events in the area. The best available rates can be found on our website Ibis.com. We are very happy to hear of the impact our team members had on your experience, it is very rewarding and encourages us to constantly improve our performance. We hope to have the opportunity to welcome you back on a future occasion. Best wishes, Kenneth Claerbout, General Manager

Dear Guest, Thanks for posting such positive comments on your time at Ibis Aalst Brussels West. We're so pleased everything met your expectations, and we're delighted you were able to make the most of our tasty breakfast buffet - an ideal way to help start the day. We hope to welcome you again in the future. Kind regards. Kenneth Claerbout, General Manager