ibis Aalst Centrum 3 stars

Customer review rating (ALL Rating) 4.1/5 656 reviews

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Description

Hotel extras

  • Great location, next to E40 and close to the city center!

  • Fully renovated in 2017!

  • Private parking

  • Reception & bar open 24/7

  • Free and unlimited WIFI

Our accommodation(s)

Hotel location

ibis Aalst Centrum

Villalaan 20
9300 AALST
Belgium

GPS:50.921339, 4.032318

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOODIZ CORNER

Non contractual photo

Foodiz Corner: Food, drinks and music!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  656 reviews

TripAdvisor Rating  3.5/5  358 reviews

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Room very small, not very clean

Dear Guest, Thank you for sharing your insights following your recent stay with us. We truly value the feedback of our guests, and we are disheartened to hear that your experience did not meet your expectations, particularly concerning room standards and cleanliness. Our team strives to maintain impeccable standards of service and accommodations, and we’ll be sure to address your feedback internally. We would be honored to have another chance to demonstrate the high standards we are known for. Kind regards, Ibis Aalst General Manager, Manager

Well Located, nice staff, bed a little uncomfortable though.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The staff were great and friendly. Nice atmosphere in the bar/ restaurant area. The bed room was ok but the bed was a little uncomfortable as it was made from 2 mattresses which split apart if you lay in the middle of the bed so lead to a bit of a disturbed nights sleep.. I also could not find way to switch the fan off in the bathroom when not in use at night. I will still use this hotel in the future.

Dear Guest, Thank you for taking the time to share feedback regarding your recent visit. We're delighted to hear that our staff made a great impression with their friendliness and that you enjoyed the atmosphere in our bar and restaurant area. Our team strives to create a welcoming environment for all our guests, and we're glad this was a highlight of your stay. We appreciate your feedback regarding the bed comfort and understand that a restful night's sleep is paramount. Our Sweet Beds by Ibis are usually well-received for their comfort, and we regret any inconvenience you may have experienced. Additionally, we apologize for any disturbance caused by the bathroom fan. While our rooms do not typically include a switch for the bathroom fan, we invite guests to contact our 24/7 team for any in-room issues, and we will do our utmost to provide a solution. We hope to have the pleasure of welcoming you again. All the best. Ibis Aalst General Manager, Manager

Well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

It would be very nice to have coffee in the room

Dear Guest, Thank you for taking the time to share your review. We're delighted to know that our hotel's location met your expectations. Regarding your preference for in-room coffee, we would like to highlight that our hotel bar and take-away shop offer a variety of hot and cold drinks available 24/7. Ibis Aalst General Manager, Manager

Overall good and friendly

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Reception staff very welcoming and friendly. Hotel is a bit on the dated side.

Dear Guest, Many thanks for your feedback. We are thrilled to hear that our reception team made a welcoming and friendly impression during your stay. Our team is dedicated to providing the best service possible around the clock, and it's rewarding to know this was reflected in your interaction with them. We appreciate your feedback regarding the hotel's condition. While we're proud to have recently renovated our ground floor, including the lobby and other common areas, we understand that maintaining a fresh and updated appearance throughout our premises is an ongoing process. Please rest assured that we are continuously working to enhance all aspects of our guests' experience. We look forward to welcoming you back in the future. Best regards, Ibis Aalst General Manager, Georis Thierry

Okay, but no clean enough

Customer review rating 3.0/5

B. Couples - Confirmed reviews ALL

The personal was friendly but the room has carpets that smell and doesn’t feel clean enough. I am sure it’s not the people who clean but the system to maintain it. This carpets have much to tell. I don’t want to walk barefoot there.

Dear B., Thank you for commenting on your stay. We're glad you found our staff to be friendly and appreciate your recognition of their efforts to make your stay pleasant. We're sorry to hear that the cleanliness of the room did not meet your expectations. Cleanliness is a top priority for us. Last monday 18th of December a company cleaned the carpets in the halls. Any carpet in the room can be changed by asking at the reception. ,Please rest assured that we take all guest feedback seriously and continuously strive to maintain high standards of cleanliness and comfort in all our rooms. It would be a pleasure to welcome you again. Best regards, Ibis Aalst General Manager, Georis Thierry

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Other web-users rate our hotel

  • 293 reviews 7.7/10 Location
  • 679 reviews 5.4/10 Room
  • 554 reviews 8.1/10 Service
  • 15 reviews 7.7/10 WiFi
  • 377 reviews 8.2/10 Breakfast
  • 365 reviews 4.9/10 Comfort
  • 321 reviews 5.9/10 Cleanliness
  • 89 reviews 2.7/10 Amenities

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