ibis Aalst Centrum 3 stars

Customer review rating (ALL Rating) 4.1/5 246 reviews

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ibis Aalst Centrum - Image 1
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Villalaan 20, 9300 AALST, Belgium

Description

Hotel extras

  • Great location, next to E40 and close to the city center!

  • 12 Electric Cars Super Charger

  • Private parking

  • Reception & bar open 24/7

  • Free and unlimited WIFI

Our accommodation(s)

Hotel location

ibis Aalst Centrum

Villalaan 20
9300 AALST
Belgium

GPS:50.921339, 4.032318

Telephone
Fax +32 53 71 07 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOODIZ CORNER

Non contractual photo

Foodiz Corner: Food, drinks and music.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  246 reviews

Customer review rating 3.5/5

Bram V. Families - Confirmed reviews ALL

My sons and I are not 'great travelers'. We tend to make 2-day trips to the various cities, with as a core component the breakfast buffet. This is something dear to us. Of this I have nothing but compliments. The offer at Ibis Aalst was abundant, diverse. We ate until we complained we ate too much. The room itself was basic, which has a negative connotation, but I disagree. Basic is good. Basic is reliable. We take comfort in knowing (roughly) exactly what the experience will be. There were 2 issues, though: -Light and sound emanated through the doorcracks, which made rest difficult (but not impossible) -Some of the towels were improperly cleaned. Some hard stains were not removed. We did not feel comfortable using those towels. The bedding had a similar issue: they were clean, but did not 'smell clean'. I am unsure which product was used, perhaps not enough?

Dear Bram, Thank you for taking the time to share such a detailed review of your stay with us. We are very pleased to read that you and your sons enjoyed your time at our hotel, especially our breakfast buffet. It is wonderful to know that this important part of your trips met your expectations and even exceeded them. Your kind words about the variety and abundance are truly appreciated. We also appreciate your perspective on the simplicity and reliability of our rooms. Providing a consistent and comfortable experience is indeed what we aim for, and it is rewarding to see this recognized. At the same time, we sincerely regret the inconveniences you encountered. The light and sound coming through the door is certainly not ideal for a restful night, and we understand how this could have impacted your comfort. More importantly, your comments regarding the cleanliness of the towels and bedding are concerning. Please be assured that this does not reflect our usual standards. Your feedback has been shared with our housekeeping team so that we can review our procedures and ensure that such situations are avoided in the future. We also take note of your remarks regarding WiFi and ease of access, as well as your feedback on the value perception and loyalty program. These insights are very valuable and help us identify where improvements are needed. We truly hope to have the opportunity to welcome you and your family again, and to provide you with a flawless and even more comfortable experience. Kind regards, Ibis Aalst Centrum , General Manager

Customer review rating 5.0/5

Glyn A. Friends - Confirmed reviews ALL

Great staff really friendly

Dear Glyn, Thank you for choosing our hotel. We are thrilled you had a great experience at ibis Aalst Centrum. It’s wonderful to hear how much you appreciated our team’s warm hospitality. Knowing you enjoyed the convenience of booking through the Accor ALL App and found value in your Classic status also makes us proud. Thank you again for your kind words. We’re glad our location close to the E40 Motorway suited your trip with friends. We look forward to welcoming you back. Best wishes, Ibis Aalst Centrum , General Manager

Customer review rating 5.0/5

Carolyn T. Couples - Confirmed reviews ALL

Our stay was brilliant. Rooms were great. Staff were so helpful and friendly. Food was good. Facilities were perfect.

Dear Carolyn, Thank you for your positive feedback. We are thrilled that you had such a great experience at ibis Aalst Centrum. It’s fantastic to hear our rooms and facilities met your expectations, and that the team’s friendliness made your stay enjoyable. We’re also glad you found our booking options convenient and that you appreciated the dining offerings, from our breakfast buffet to the options at The Foodbar H2O. We look forward to welcoming you back for another excellent experience with us. Kind regards, Ibis Aalst Centrum , General Manager

Customer review rating 5.0/5

Toukam G. Couples - Confirmed reviews ALL

Comfy bed and friendly staff

Dear g., Please accept our sincere thanks for this kind feedback. We’re thrilled your time with us left such a positive impression. Our team takes pride in ensuring a seamless experience, from our cozy beds to our user-friendly app. It’s always a pleasure to serve our loyal guests and provide the quality they expect. Your kind words motivate us to continue delivering memorable stays. We look forward to welcoming you back in the future. Kind regards, Ibis Aalst Centrum , General Manager

Customer review rating 4.5/5

Jorien D. M. Couples - Confirmed reviews ALL

The check-in procedure was at first not that smooth, due to communication skills of the staff member. But quickly she helped us very good to our needs and was very kind. The only disappointement was that there was no decent restaurant like the discription of the website promised. At the afternoon there were only pizza's availble no decent food options.

Dear Jorien, Thank you for sharing your experience with us. We’re glad you had a pleasant experience overall. Your kind words about our staff’s helpfulness and the convenient location are much appreciated. These elements are key to creating a comfortable stay. While we’re sorry about the initial check-in hiccup, we’re grateful for your patience. Rest assured, we focus on making every interaction as seamless as possible. Thank you again for choosing us. Your loyalty as an ALL Accor member is truly valued. We hope to have the occasion to welcome you back. Kind regards, Ibis Aalst Centrum , General Manager

Other web-users rate our hotel

  • 260 reviews 7.4/10 Location
  • 643 reviews 4.5/10 Room
  • 464 reviews 8.2/10 Service
  • 8 reviews 6/10 WiFi
  • 387 reviews 3.7/10 Comfort
  • 267 reviews 7.1/10 Breakfast
  • 232 reviews 4.7/10 Cleanliness
  • 114 reviews 4.8/10 Food

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