ibis Aalst Centrum 3 stars

Customer review rating (ALL Rating) 4.1/5 241 reviews

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ibis Aalst Centrum - Image 1
ibis Aalst Centrum - Image 2
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Villalaan 20, 9300 AALST, Belgium

Description

Hotel extras

  • Great location, next to E40 and close to the city center!

  • 12 Electric Cars Super Charger

  • Private parking

  • Reception & bar open 24/7

  • Free and unlimited WIFI

Our accommodation(s)

Hotel location

ibis Aalst Centrum

Villalaan 20
9300 AALST
Belgium

GPS:50.921339, 4.032318

Telephone
Fax +32 53 71 07 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOODIZ CORNER

Non contractual photo

Foodiz Corner: Food, drinks and music.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  241 reviews

Customer review rating 0.5/5

Mohammed A. Business - Confirmed reviews ALL

Very disappointing in every way! Staff not very helpful..more rude. Not a good selection of food on menu and was told every day because of staff shortages! Food and drink menu was expensive too! Breakfast was basic..no water dispenser anywhere. No coffee or tea available for free in the evening. Bedroom had no 2 pin socket to charge devices. The lifts not working properly..when you press 0 for ground floor, you lift kept going to 2nd floor. Advised staff at check in desk but they were not bothered! Very poor and shocking experience! I would like a full refund and will not be returning to this hotel again! The carpet on the floors looked dirty too.

Dear Mohammed a., Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay did not meet your expectations. We would like to clarify a few points regarding our facilities and services: as a 3-star ibis hotel, free coffee and tea in the rooms is not included, but our bar is open 24/7 offering a range of drinks and snacks. Prices for drinks are similar to other bars/restaurants and food is cheaper than in other restaurants in Belgium. Our breakfast is served as a buffet, allowing guests to enjoy as much as they wish, and a water dispenser is available at the juice machine during breakfast. Tap water and hot water for personal tea bags are also available upon request at no charge and at any time. We apologize that you were unable to charge your devices and will investigate this with our technical department. Regarding the elevator, it is regularly maintained; when it stops at the 2nd floor from the 3rd, this is part of its efficiency system to accommodate calls from other floors. Our carpets are professionally cleaned and maintained. Any slight discoloration may be due to cleaning product residue, but we ensure that hygiene standards are upheld in all rooms. We are sorry if any member of our team came across as rude, this does not reflect our standards. We strive to provide a welcoming and friendly environment to every guest. While a refund cannot be issued, we appreciate your feedback and will use it to improve our services where possible. Best wishes, Ibis Aalst Centrum , General Manager

Customer review rating 4.5/5

Chantal P. Solo - Confirmed reviews ALL

well situated - nice breakfast

Dear Chantal, Thank you for sharing such a positive review! We are delighted to hear your stay at ibis Aalst Centrum was comfortable. Our team takes pride in creating memorable experiences for our guests. It’s wonderful you found our location convenient and enjoyed the breakfast offerings. Our buffet includes fresh, varied options to start the day right, and we’re glad it contributed positively to your visit. We also appreciate your mention of the straightforward booking process. We look forward to welcoming you back for another excellent experience with us. Kind regards, Ibis Aalst Centrum , General Manager

Customer review rating 5.0/5

Roger D. Solo - Confirmed reviews ALL

Excellent stay, great welcome, good room and very helpful and pleasant staff

Dear Roger, Thank you for this high rating. We’re thrilled you enjoyed your time at ibis Aalst Centrum. Our team takes pride in offering warm welcomes that set the tone for comfortable stays. Your kind words about your room and our colleagues’ attentive service during your solo trip motivate us to maintain these standards daily. Being part of the ALL Accor loyalty programme means we particularly value feedback from members like yourself. We look forward to welcoming you again. Best wishes, Ibis Aalst Centrum , General Manager

Customer review rating 4.0/5

Yolanda J. Business - Confirmed reviews ALL

It's a problem to book a room when you don't have a creditcard. But the manager took care of it, as we always book this hotel when my husband needs to go to the hospital in Aalst.

Dear Yolanda, Thank you for this great feedback about your recent stay. We appreciate the opportunity to resolve booking challenges and are delighted our manager could assist personally. Your continued trust in choosing our hotel for medical visits speaks volumes about our relationship. That said, we sincerely regret the inconvenience experienced during your reservation process. Our team remains available 24/7 to explore alternative payment solutions that suit every guest’s needs. Finally, we’re proud our location near Aalst’s hospital district provides practical access during these important visits. This convenience, combined with your loyalty, motivates us to maintain high service standards. We all look forward to welcoming you back in the future. Kind regards, Ibis Aalst Centrum , General Manager

Customer review rating 4.5/5

Thomas K. Friends - Confirmed reviews ALL

Good Room , good Breakfast . But at the Breakfast is No wather 😢

Dear Thomas, Thank you very much for taking the time to share your experience with us. We are delighted to read that you enjoyed your room, breakfast and the service of our team. We sincerely apologize for the cleanliness issue you noticed above the window. This is not in line with our usual standards, and we have already informed our housekeeping team to ensure this is corrected. Regarding your remark about water at breakfast: you can indeed get water directly from the juice machine. We are sorry if this was not made clear during your stay, and we will make sure to better inform our guests about this option in the future. We truly appreciate your feedback as it helps us to improve, and we hope to have the pleasure of welcoming you back again soon. Kind regards, Ibis Aalst Centrum , General Manager

Other web-users rate our hotel

  • 260 reviews 7.6/10 Location
  • 642 reviews 4.6/10 Room
  • 463 reviews 8.5/10 Service
  • 9 reviews 5.9/10 WiFi
  • 380 reviews 4.2/10 Comfort
  • 267 reviews 7.3/10 Breakfast
  • 230 reviews 5/10 Cleanliness
  • 112 reviews 5.3/10 Food

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