ibis Aalst Centrum 3 stars

Customer review rating (ALL Rating) 4.0/5 276 reviews

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ibis Aalst Centrum - Image 1
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Villalaan 20, 9300 AALST, Belgium

Description

Hotel extras

  • Great location, next to E40 and close to the city center!

  • 12 Electric Cars Super Charger

  • Private parking

  • Reception & bar open 24/7

  • Free and unlimited WIFI

Our accommodation(s)

Hotel location

ibis Aalst Centrum

Villalaan 20
9300 AALST
Belgium

GPS:50.921339, 4.032318

Telephone
Fax +32 53 71 07 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOODIZ CORNER

Non contractual photo

Foodiz Corner: Food, drinks and music.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  276 reviews

Customer review rating 2.0/5

Jonas H. Business - Confirmed reviews ALL

Expensive, worn and scuffed room. No recognision of me as a Platinum ALL member

Dear Jonas, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet the standards we strive to uphold. As a Platinum ALL member, your loyalty is highly valued, and we regret any oversight in recognizing your status during your stay. We take note of your comments regarding the check-in process and will review our procedures to enhance efficiency. Your feedback on value will be carefully considered as we continuously evaluate our offerings to align with guest expectations. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Ibis Aalst Centrum , General Manager

Customer review rating 4.0/5

Ross H. Couples - Confirmed reviews ALL

The staff were excellent. The room not so much. It was clean but very much in need of a make over.

Dear Ross, Thank you for choosing our hotel. We are delighted to hear that Amy and our team made your stay enjoyable with their attentive service. Your recognition of their efforts is truly appreciated. That said, we regret that certain aspects of your room did not meet your expectations. We continuously work to maintain our facilities and will address the points you mentioned to enhance future guest experiences. Nonetheless, we are glad you found our location convenient for your travels. The proximity to both the city center and major highways makes it a great choice for exploring the area. We look forward to welcoming you back. Best wishes, Ibis Aalst Centrum , General Manager

Customer review rating 3.5/5

Augustus W. Couples - Confirmed reviews ALL

Breakfast was not good value

Dear Augustus, Thank you for taking the time to provide us with your feedback. As a Classic member, we appreciate your loyalty. Sorry the breakfast didn’t meet your expectations; we offer various options, including an express formula at the bar, that might suit you better next time. We all hope to welcome you back in the future. Best wishes, Ibis Aalst Centrum , General Manager

Customer review rating 1.0/5

Nathan P. Business - Confirmed reviews ALL

Old rooms, uncomfortable beds. Needs a refurbishment

Dear Nathan, Thank you for sharing your feedback with us. We sincerely apologize that your experience fell short in some areas. We are sorry for the shortcomings you encountered with the accommodation and facilities during your visit. Our team is always available to address any concerns on site to ensure a more comfortable stay. We take all feedback into consideration as it helps us maintain our service standards. Our staff works diligently to provide the best possible experience for every guest who chooses to stay with us. We hope to welcome you back for a better experience in the future. Best regards, Ibis Aalst Centrum , General Manager

Customer review rating 3.5/5

Bram V. Families - Confirmed reviews ALL

My sons and I are not 'great travelers'. We tend to make 2-day trips to the various cities, with as a core component the breakfast buffet. This is something dear to us. Of this I have nothing but compliments. The offer at Ibis Aalst was abundant, diverse. We ate until we complained we ate too much. The room itself was basic, which has a negative connotation, but I disagree. Basic is good. Basic is reliable. We take comfort in knowing (roughly) exactly what the experience will be. There were 2 issues, though: -Light and sound emanated through the doorcracks, which made rest difficult (but not impossible) -Some of the towels were improperly cleaned. Some hard stains were not removed. We did not feel comfortable using those towels. The bedding had a similar issue: they were clean, but did not 'smell clean'. I am unsure which product was used, perhaps not enough?

Dear Bram, Thank you for taking the time to share such a detailed review of your stay with us. We are very pleased to read that you and your sons enjoyed your time at our hotel, especially our breakfast buffet. It is wonderful to know that this important part of your trips met your expectations and even exceeded them. Your kind words about the variety and abundance are truly appreciated. We also appreciate your perspective on the simplicity and reliability of our rooms. Providing a consistent and comfortable experience is indeed what we aim for, and it is rewarding to see this recognized. At the same time, we sincerely regret the inconveniences you encountered. The light and sound coming through the door is certainly not ideal for a restful night, and we understand how this could have impacted your comfort. More importantly, your comments regarding the cleanliness of the towels and bedding are concerning. Please be assured that this does not reflect our usual standards. Your feedback has been shared with our housekeeping team so that we can review our procedures and ensure that such situations are avoided in the future. We also take note of your remarks regarding WiFi and ease of access, as well as your feedback on the value perception and loyalty program. These insights are very valuable and help us identify where improvements are needed. We truly hope to have the opportunity to welcome you and your family again, and to provide you with a flawless and even more comfortable experience. Kind regards, Ibis Aalst Centrum , General Manager

Other web-users rate our hotel

  • 270 reviews 7.4/10 Location
  • 645 reviews 4.5/10 Room
  • 464 reviews 8.6/10 Service
  • 5 reviews 6.2/10 WiFi
  • 391 reviews 3.6/10 Comfort
  • 268 reviews 7.4/10 Breakfast
  • 232 reviews 4.8/10 Cleanliness
  • 115 reviews 5.3/10 Food

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