ibis Aalst Centrum 3 stars

Customer review rating (ALL Rating) 4.0/5 289 reviews

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Description

Hotel extras

  • Great location, next to E40 and close to the city center!

  • 12 Electric Cars Super Charger

  • Private parking

  • Reception & bar open 24/7

  • Free and unlimited WIFI

Our accommodation(s)

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Room 1

Hotel location

ibis Aalst Centrum

Villalaan 20
9300 AALST
Belgium

GPS:50.921339, 4.032318

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOODIZ CORNER

Non contractual photo

Foodiz Corner: Food, drinks and music.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  289 reviews

Customer review rating 2.0/5

Heleen F. Families - Confirmed reviews ALL

Dear Heleen, Thank you for taking the time to share your feedback with us. We are pleased that you found our morning team to be friendly during your visit. That said, we understand how disappointing it must have been to experience discomfort in your accommodation, and we sincerely regret that the climate control system did not provide the comfort you were seeking. Our chiller device sends cooled air to all rooms, though we recognize this may not have delivered the cooling experience you required. We take your concerns about the external environment and room assignment to heart, as guest comfort remains our priority. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Ibis Aalst Centrum , General Manager

Customer review rating 2.0/5

Michael P. Couples - Confirmed reviews ALL

Dear Michael, Thank you for taking the time to share details of your recent visit to our hotel. We are pleased that you found our bar team member to be friendly and helpful. However, we sincerely apologize that your experience fell short in some areas. We regret the issues you encountered with the climate control system and understand your concerns about the air quality. Our team maintains the cooling system throughout the building, and we take all feedback about facility conditions seriously. Our colleagues are always available to address any concerns during your stay and assist with room adjustments when possible. We also acknowledge your feedback about the morning meal offerings and the parking area lighting, and we will take your comments into consideration. We hope to welcome you back in the future. Best regards, Ibis Aalst Centrum , General Manager

Customer review rating 3.5/5

Philip S. Couples - Confirmed reviews ALL

Dear Philip, Thank you for choosing our hotel and for sharing your review. We are pleased to hear that your booking experience through our website was straightforward and efficient. Unfortunately, the heatwave we have been experiencing has brought some unusually high temperatures. While our air conditioning is working, it has been less effective than usual. Our central location between Brussels and Ghent aims to provide convenient access for travellers like yourself. We do hope to be able to welcome you back in the future. Kindest regards, Ibis Aalst Centrum , General Manager

Customer review rating 4.5/5

Livia D. G. Friends - Confirmed reviews ALL

Dear Livia, Thank you for taking the time to share your thoughts. We’re delighted your stay with us met your needs so well. It’s rewarding to know that you found your room spotless and enjoyed the quality of our Sweet beds for a restful night’s sleep. The entire team looks forward to seeing you again in the future. Kind regards, Ibis Aalst Centrum , General Manager

Customer review rating 2.0/5

Joanne M. Couples - Confirmed reviews ALL

Dear Joanne, Thank you for taking the time to share your feedback and for your loyalty to ibis hotels. We are sorry to learn that your stay did not meet the positive experiences you have had with ibis hotels in the past. We understand your disappointment regarding our food offering. Rather than operating a traditional restaurant, we provide a selection of quality meals that can be prepared quickly and are available throughout the day and night. We appreciate that this may not meet every guest’s expectations, and we value your comments. We are also sorry that our breakfast selection did not fully meet your expectations. Your feedback is important to us and will be taken into consideration as we continue to review and improve our offerings. We are pleased to read that you appreciated the EV charging facilities on site, as well as the cleanliness of the hotel and the efficiency of your arrival and departure experience. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying stay. Kind regards, Ibis Aalst Centrum , General Manager

Other web-users rate our hotel

  • 271 reviews 7.5/10 Location
  • 646 reviews 4.4/10 Room
  • 448 reviews 8.7/10 Service
  • 400 reviews 3.6/10 Comfort
  • 263 reviews 7.2/10 Breakfast
  • 243 reviews 4.3/10 Cleanliness
  • 116 reviews 4.8/10 Food
  • 108 reviews 2.2/10 Amenities

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