ibis Aalst Centrum Hotel 3 stars

Convenient, pleasant staff, good price

I'm quite dissatisfied with my room, as it was very dark. There were no sockets next to bed. Under bedside tables it was dirty. No drink water provided in rooms. But I liked breakfast and the restaurant on the ground floor.

Good

Checked in the room and noticed that the electric switch board was making a constant irritating noise. Asked for another room but manager checked himself and agreed with my view. Received another room at the back side. Breakfast is more than OK.

correct but no soap in the shower

prima

Charged breakfast that I didn’t have. Asked for small portion for dinner, got and charged full meal. Opted for internet check out, front desk wouldn’t let me when dropping key off. Food took an age to appear in the evening and was tasteless. Overall, very bad experience, especially for how much I paid!

Bad annoying service

Room clean and satisfactory. Restaurant/Bar service understaffed and very slow

I had already booked on line but was surprised when I had to book in again on arrival. Later, I sat for sometime in the restaurant in the hope of having a meal but was totally ignored, and so I left and walked into the town. I had requested an early morning call for 6.30 am, but when I asked at reception why I had not received the call, I was told we did call but the phone must not be working! As I result I missed my preferred ferry crossing time, and was caught up in the heavy work traffic. I was disappointed by the total experience. This is the second time I have stayed at the hotel and have not been impressed with the experience or professionalism of staff. I am sorry to have to write this as I do like writing good reports when completing these fed back surveys, but feel I can not this time.

I went to the dining room for a meal and sat there for quite some time and was totally ignored, and so I left. I asked for an early morning call and the reason I did not receive was that the telephone in my room did not work. As a result I missed the ferry I was aiming for and had to take a later one. Would not recommend it if you want a decent service.

Plenty of free parking outside on arrival. Friendly and efficient front desk. Clean, good sized room. Comfortable bed. Coffee making facilities would have been nice. Quite overnight. Good quality breakfast and the staff coped well with the boys from 3 football teams who were also in residence. Easy check out. Good value and a good location close to the motorway

The room was quiet and since we paid for the family room the size was enjoyable. The only small problem was the bathroom smell wasn't pleasant on arrival. But we had a small spray bottle for smells which made the smell much better plus we added water the the shower and sink drains.

Room was clean and pleasant, bathroom basic but nothing bad to say about it. Car park spaces were limited, a bit annoying that half the spaces available were for electric cars. A bit over the top I would say

The welcome was problematic as the staff at work hardly spoke english or german. Dinner very « ibis in the ninties». Breakfast good. Room was normal standard from Ibis, have you bern in one you there is no more to experience. Staff not very servicemindet, did write wrong bill that had to be schanged, and did forget to delere the reservation.