ibis Aalst Centrum 3 stars

Customer review rating (ALL Rating) 4.0/5 575 reviews

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ibis Aalst Centrum - Image 1
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Villalaan 20, 9300 AALST, Belgium

Description

Hotel extras

  • Great location, next to E40 and close to the city center!

  • 12 Electric Cars Super Charger

  • Private parking

  • Reception & bar open 24/7

  • Free and unlimited WIFI

Our accommodation(s)

Hotel location

ibis Aalst Centrum

Villalaan 20
9300 AALST
Belgium

GPS:50.921339, 4.032318

Telephone
Fax +32 53 71 07 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOODIZ CORNER

Non contractual photo

Foodiz Corner: Food, drinks and music!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  575 reviews

TripAdvisor Rating  3.5/5  360 reviews

No place to park van, no invoice

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

There was no place to park my van. However, I had inquired in advance if there would be space so I would not have to leave it on strat. On arrival, it soon became clear that the covered car park was too low and when I asked at the counter it turned out that street parking was the only option On leaving the hotel, they also could not print me an invoice (indicating my VAT number)

Dear Guest, Thank you for sharing your feedback following your recent stay. We apologize that your stay did not fully meet all your expectations. We understand the importance of convenient parking, and we regret the inconvenience you faced due to the limitations of our covered car park. Our hotel provides several parking options, including free outdoor spaces for our guests' comfort. We are also sorry to hear about the difficulties you experienced with obtaining an invoice. We aim to offer efficient and accurate administrative services, and we are addressing these concerns to ensure smoother experiences for our guests in the future. We value your patronage and look forward to enhancing your next stay with us. Warm regards, Jean-Christophe Imbert, General Manager

Good location, right next to Tesla chargers

Customer review rating 4.0/5

Martin Families - Confirmed reviews ALL

Hotel all good, reception staff could have been a little more enthusiastic. We walked into reception around midnight and the guy looked up, said hello, then continued to count some money. Obviously busy, but could have at least said, could you give me a few minutes. I was at the point of breaking the silence about 5 mins later when he then asked for my name to give us the room key.

Dear Martin, Thank you for taking the time to review your stay. We are delighted that you appreciated our prime location. We regret that our check-in procedure didn't meet your expectations and would be interested in receiving more details to help us to implement any modifications to our procedures that may be necessary. We are looking forward to welcoming you again. All the best! Ibis Aalst General Manager, Manager

Would not provide a copy of hotel stay invoice.

Customer review rating 2.0/5

Ron Business - Confirmed reviews ALL

Numerous attempts were made to have a copy provided both in person and via email but these were either denied or unanswered.

Dear Ron, Thank you for taking the time to share your review. We are sorry that your experience did not fully meet your expectations. Providing clear and prompt communication regarding invoices is a standard we aim to uphold, and we regret any inconvenience during your departure. Our team is available 24/7 to answer any questions and assist with administrative needs such as invoicing, and we will be investigating to see what may have happened in this instance. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Jean-Christophe Imbert, General Manager

Fine, for one night.

Customer review rating 3.5/5

Patrick. Business - Confirmed reviews ALL

Basic, but clean room.

Dear Patrick, Thank you for taking the time to review your stay. We are pleased to learn that you found our commitment to sustainability commendable and that you would recommend our loyalty program to others. We regret to hear that our breakfast selection did not meet your expectations in terms of diversity and the absence of baked bacon. While we strive to cater to a wide range of dietary preferences, we acknowledge your desire for greater variety and will take your feedback into consideration as we continuously improve our dining offerings. Your remarks on the cleanliness of your room have been noted, and we are glad to hear that it met your standards. Our housekeeping team works diligently every day to ensure a clean and comfortable environment for our guests. We are looking forward to welcoming you again. All the best! Ibis Aalst General Manager, Manager

No food, no refund

TripAdvisor rating 1.0/5

Devondave65 TripAdvisor review

Ordered food via qr code on table. Waited 45 minutes and when I asked about my food I was told that they had a problem with their system. Didn't receive my food and didn't get a refund There was never anyone at reception or the bar. Waited 20 minutes to check in. Not impressed 😕

Dear Vonda, Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you encountered. We strive to provide efficient service and regret that this was not your experience. Additionally, it is concerning to learn that there was an extended waiting period for your check-in, which is not indicative of our usual standards. Please be assured that our team is dedicated to attending to our guests promptly. Regarding the refund, we understand the frustration this may have caused and would like to extend our apologies for any inconvenience. Please do contact us directly if this has not already been resolved. Our guests' satisfaction is of utmost importance to us, and while we do not have a reception desk, we offer a welcome point designed for a swift check-in process. We also provide a 24/7 service to ensure constant availability for our guests' needs. We hope to welcome you back for a return visit. Best regards, Jean-Christophe Imbert, General Manager

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Other web-users rate our hotel

  • 282 reviews 7.8/10 Location
  • 629 reviews 5.2/10 Room
  • 527 reviews 7.9/10 Service
  • 17 reviews 6.2/10 WiFi
  • 339 reviews 7.9/10 Breakfast
  • 323 reviews 4.9/10 Comfort
  • 289 reviews 5.8/10 Cleanliness
  • 78 reviews 4.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.