Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.3/5 927 reviews

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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  927 reviews

TripAdvisor Rating  4.0/5  1,751 reviews

just okay

TripAdvisor rating 3.0/5

canadianmickey13 TripAdvisor review

I am loyal to Accor hotels, but was somewhat disappointed with this property. The staff was not very friendly and provided inaccurate information more than once. I had a room on the executive floor and it was okay but. nothing special. The location is the best feature of this hotel. The fitness room is very small without much equipment. The outdoor pool looked nice.

Dear Nadia, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found our location to be the highlight of your stay, being conveniently situated right in the heart of Ghent, just 350 meters from St Bavo's Cathedral. Our outdoor terrace, complete with an unheated swimming pool, is indeed a space where many of our guests find relaxation and enjoyment. However, we regret that certain aspects of your stay did not fully meet your expectations. Our fitness area is designed to offer a selection of equipment that caters to our guests' workout needs, and we are sorry to hear that it did not satisfy your fitness preferences. We also acknowledge that the information provided to you was not as precise as it should have been, and we deeply apologize for any inconvenience this may have caused. We take pride in our attentive and friendly staff, and it is disappointing to learn that we fell short in this area during your visit. We are reviewing your comments with our team to ensure we consistently deliver the high standards we are known for. Finally, while the executive rooms are designed to provide a comfortable and elevated experience with additional amenities such as complimentary minibar offerings and enhanced toiletries, we appreciate your candid feedback and will consider it as we continuously work to improve our guest experience. We truly hope you were able to appreciate the beauty and vibrancy of Ghent during your stay. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The staff were very helpful and friendly and the rooms were bigger than I expected. One issue I had was the lack of soundproofing. I could hear anything that happened in the alley outside the window and down the hall in the hotel.

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our team to be helpful and friendly, and that the spaciousness of our rooms exceeded your expectations. Our staff strives to provide exceptional service, and we take pride in the generous size of our accommodations. However, we regret to hear that the soundproofing did not align with your expectations. We understand the importance of a restful environment and offer double glazing and soundproof doors in our rooms to enhance guest comfort. For further tranquility, earplugs are available, and rooms on higher floors or facing the courtyard are typically quieter. Regarding the wifi network, we appreciate you highlighting your concerns about security. Please know that our guests’ digital safety is paramount, and we continuously work to ensure our network's integrity. Lastly, we are glad that the professionalism of our staff left a positive impression on you. We aim to make every stay memorable through attentive service and hope that this aspect, along with our central location close to St Bavo’s Cathedral and various amenities, enhanced your time in Gent. We are hoping to welcome you back in the future. All the best. Veronique Van Hulle, General Manager

There was nothing we can eat as vegeterian. In all items Egg was there.

Customer review rating 0.5/5

Mohit M. Business - Confirmed reviews ALL

We stayed for 5 days and we could not have anything in the breakfast. We have asked the Chef to prepare something vegeterian, they said not poosible.

Dear Mohit, Thank you for taking the time to share your feedback. We apologize that our dining options did not align with your dietary preferences. Our Gourmet Bar currently focuses on local specialties and homemade snacks, yet we understand the importance of catering to a diverse range of dietary needs, including vegetarian options. We genuinely regret any inconvenience this may have caused during your stay. Furthermore, we are concerned to hear about the noise disturbances you experienced. While our hotel rooms are equipped with double glazing and soundproof doors, and we typically recommend rooms overlooking the interior courtyard for a quieter environment, it seems we did not meet your expectations for a peaceful stay. Regarding the breakfast service, we strive to provide a lavish spread with a variety of choices. We acknowledge that during particularly busy periods, there may be a wait for certain amenities such as the coffee machines. We regret any delay this may have caused and appreciate your patience. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Veronique Van Hulle, General Manager

great location but overall dissatisfied

Customer review rating 2.0/5

Marie Business - Confirmed reviews ALL

Positive: great location and great staff. The lobby is really pretty. Negative: overall, the rooms are old, dirty and in a bad shape. The carpets were stained all over the hotel, the sofa in the room was falling apart and the walls were dirty. In my particular case, when I arrived to my room there were some tools and materials forgotten in the toilet and in my colleague's room there was a mouse... The food was quite bad and basic Definitely, the not worth the price. Considering the amazing location and the kind staff, I hope the hotel invest more in the building itself.

Dear Marie, Thank you for your feedback, We are pleased that you found our location advantageous and our staff commendable. The beauty of our lobby is indeed a highlight, and we're glad it caught your eye. However, we are sorry that your stay did not fully meet your expectations. We understand that the appearance and upkeep of our rooms are of the utmost importance, and we regret to hear that they fell short. Our guests' comfort is a top priority, and we take note of your observations regarding room cleanliness and maintenance issues. We also acknowledge your comments on the dining experience and will reflect on how we can enhance the quality, temperature, and availability of our food offerings. Regarding the unexpected items left in your bathroom, we are sincerely sorry for this oversight and the lack of comfort it may have caused. We also take the mention of a mouse very seriously and a external company came to do all check ups accordingly as this is not indicative of the high standards we aim to uphold. Finally, it is great that you appreciated the dedicated service provided by our staff. Our team strives to deliver an exceptional experience, and we are grateful that their efforts resonated with you. The centrality of our hotel is indeed a strong point, with proximity to St Bavo's Cathedral and the vibrant city center of Gent. We hope to welcome you again in the future. Best wishes, Veronique Van Hulle, General Manager

Definitely well located

Customer review rating 3.5/5

Christianna S. Families - Confirmed reviews ALL

Check in absolutely fine. Very glad to find a hotel with a separate sleeping area for children. The room is looking a bit tired but the bathroom was very nice.

Dear Christianna, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you appreciated the check-in process and found the separate sleeping area for children beneficial. It is also rewarding to hear that the bathroom facilities met your expectations, reflecting our commitment to comfort and convenience. Our hotel is designed with families in mind, offering amenities like our indoor kids corner and a variety of room options to accommodate your needs. However, we apologize if the current style and furnishings of our rooms have not lived up to your expectations. We understand that the aesthetic appeal of a room plays a significant role in the overall satisfaction of our guests. While our hotel rooms boast a rich history with some medieval walls incorporated in their design, we acknowledge that certain aspects may benefit from modernization. Rest assured, we value guest feedback as it plays a crucial role in our continuous efforts to improve and update our accommodations. Nonetheless, we are delighted that you found our location to be advantageous, situated in the heart of Ghent, only 350 meters from St Bavo's Cathedral. We hope the centrality of our hotel provided you with the opportunity to explore the vibrant city and its historical treasures easily. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

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Other web-users rate our hotel

  • 1,263 reviews 8.9/10 Location
  • 1,185 reviews 5.7/10 Room
  • 845 reviews 8.1/10 Service
  • 15 reviews 8.1/10 WiFi
  • 570 reviews 6.4/10 Breakfast
  • 378 reviews 5.6/10 Cleanliness
  • 279 reviews 4.5/10 Vibe
  • 230 reviews 4.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.