Customer review rating (ALL Rating) 4.3/5 6,655 reviews
In the heart of the historical city centre
Restaurants, sights and shops within walking distance
Hammam, sauna, fitness centre and outdoor pool
Delicious breakfast buffet, bar and restaurant
Air-conditioned, 100% non-smoking and 24/7 reception
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Postadres : Goudenleeuwplein 5
Check-in from 15h00
Check out up to 12h00
Check-in from - Check out up to
Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Gent itself.
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Tasty dishes are prepared with fresh ingredients. The Gourmet Bar offers delicious snacks, quick meals and seasonal specialities. Healthy and balanced food in a friendly and relaxed atmosphere. Children have their own menu.
Number of meeting rooms: 7
Maximum size: 120 m²
Maximum capacity: 100 people
Maximum banquet capacity: 80 people
100% genuine reviews from our guestsFind out more
Excellent stay in the middle of Ghent!
Michael D. D. Couples - 16/01/2022 Confirmed reviews ALL
This was our second stay at the Novotel in a few months' time and everything was just fine in spite of the full house in the middle of the Covid period!
Tanja Families - 11/01/2022 Confirmed reviews ALL
We stayed at your hotel to celebrate our last mini get-away before our family expansion (expecting our second child in March). The location in the city center was perfect with all areas of interest within walking distance. Parking is within a short walk away as well. Note that even when it says the parking is full, it only takes a few minutes before several cars are admitted again so do not get discouraged and wait it out. Two points of improvement were 1. The smell in the lobby of the hotel - it really smells like sewer (badly!) and 2. The interactions of the front desk staff with their guests could be more personal. At check-in, we were not asked anything personal nor were we updated about the fact that the Gourmet Bar was closed due to staffing issues. This was actually one of the reasons why we stayed at the hotel (it is nice to have in-house dinner options sorted when travelling with a 2-year old).
Robert M. Families - 10/01/2022 Confirmed reviews ALL
Check in time at 3PM (quite late already) so we dropped our luggage at 1:30, they told us we can check in from 3PM onwards, came back around 03:15 and surprisingly the room was not finished. at 4:30 the room was finally finished, I told them it is not acceptable and an excuse was not enough, the guy at the desk laughed and said we did not expect a Dutch invasion, sorry but what do I have to do with that? Capacity of the hotel is xxx and to be controlled by the hotel itself. Right after that he approached the next one in the line and asked if he could help them - in other words our conversation was over. Went to the interconnecting room with kids, can't even lock any of the doors, bathroom, intermediate door. Next morning: We arrive at 9 for breakfast, surprisingly the lady says, sorry we are full. But we booked the hotel with breakfast? Yes, I am sorry sir, can not do anything about it. We didn't take any further breakfast and made sure we avoided contact with the staff. Maybe our standards are too high and we should book a different level of hotels but this is not what I am used to from Novotel which has quite a good reputation around the globe. The only positive thing was the location. Oh yeah nearly forgot; by the way, I asked where I could charge my electric car, on 10 minutes drive, while we arrived turns out the charges are out of order ever since......
Perfect location… but imperfect cleanliness
Ncm Families - 09/01/2022 Confirmed reviews ALL
The NOVOTEL Ghent Centrum is perfectly located and our room had a beautiful view of Saint Nicholas’ church but the room itself was a disappointment. It really could have been cleaned better, in particular, the bathroom. The door to the toilet had what looked like dried vomit splashed on it; this was horrifying because we were traveling with our toddler who wants to touch everything. The breakfast, while copious, was a stressful event because there were SO MANY families and the hotel had obvious not planned for the number of guests. The breakfast room was crammed and chaotic… a little scary during Covid times.
In the best place of the city
Émilie D. Families - 09/01/2022 Confirmed reviews ALL
Really well located with parking !
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