Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,020 reviews

Best price
guarantee
Novotel Gent Centrum - Image 1
Novotel Gent Centrum - Image 2
Novotel Gent Centrum - Image 3
Novotel Gent Centrum - Image 4
Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,020 reviews

Customer review rating 3.5/5

Helene F. Couples - Confirmed reviews ALL

The location could not be any better. Staff at reception also the most friendly possible. Small parking underground with mandatory reservation, but it’s so narrow, you have no chance going in with a large car. Room are ok. Basic. Bed stuck near the wall so you can’t get up and walk, you need to climb on the bed. Worst is no temperature control. Room was awfully warm (in February) and had to sleep with the window open. I saw a fan on the desk, for summer times I guess.

Dear Helene, Many thanks for your valuable feedback. We are delighted that our central location enhanced your visit and that our reception team left a positive impression with their warm welcome. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our parking facilities are designed for compact vehicles, and we recognize the challenges this can pose. Regarding room layout, we aim to balance comfort with space efficiency and appreciate your understanding. While our rooms feature individual climate controls, we regret any inconvenience faced and are exploring additional solutions to improve guest comfort. We also note your feedback about bar availability and are reviewing our scheduling to better align with guest needs. Nonetheless, we are pleased you found our pre-arrival communications helpful and hope this contributed to a smooth start to your stay in Ghent. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Steven B. Families - Confirmed reviews ALL

Great stay! Everything was clean and we appreciated the clever, space-saving design of the rooms -- sofa beds that could fold out for either one or two people, desks that could pivot out for people to sit facing each other (as at a normal table) -- as well as the option to have rooms with connecting doors. Very helpful for a group of six!

Dear Steven, Thank you for choosing our hotel. It is wonderful that your time at Novotel Gent Centrum left such a positive impression. We are delighted you found our rooms both comfortable and innovative, with features catering to groups like your own. Our team takes pride in offering connecting spaces and adaptable furnishings that make family stays more convenient. We’re equally glad our commitment to cleanliness and thoughtful design contributed to your enjoyable experience. As Accor Classic members, we value your continued trust and hope our loyalty program continues to meet your expectations. We look forward to welcoming you back. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 1.5/5

Valentin G. F. N. V. Business - Confirmed reviews ALL

Previous guest had cleaned his/her nose on the side of the sofa. For 2 days front desk said 'we'll take care of it' and didn't.

Dear Valentin, We’re truly sorry that your experience didn’t meet your expectations. Your feedback matters to us, and we’re committed to using it to make meaningful improvements. We sincerely apologize that your experience fell short in some areas. Your mention of the delay in resolving the cleanliness concern is not reflective of our usual standards, and we deeply regret the inconvenience this caused. Our team is committed to addressing such matters promptly, and we will review our procedures to prevent future occurrences. We also acknowledge your feedback regarding the value you perceived and your loyalty program experience. Your insights are invaluable as we strive to enhance our services and ensure every guest feels their stay is worthwhile. The whole team hope to have the pleasure of seeing you again. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Jacob A. Couples - Confirmed reviews ALL

We've had an amazing stay at your hotel, and the personnel is one of the best and the most welcoming we've ever met. From the receptionist to the breakfast crew, without forgetting the cleaning staff, every single person we've encountered from Friday to Sunday was so kind! We'd definitely remember their warmness and will be pleased to come again if we come back to visit the city.

Dear Jacob, Thank you for positively reviewing your visit. It is wonderful to know that your stay at Novotel Gent Centrum left such a positive impression. We are delighted that you felt welcomed by our team throughout your visit. Our colleagues take great pride in creating warm interactions, and we will make sure to pass your appreciation to Serda and the breakfast crew in particular. Our housekeeping team will also be pleased to hear their efforts contributed to your comfort. That said, we regret that external noise affected your rest. While our double-glazed windows and courtyard-facing rooms usually help minimize disturbances, we understand this wasn’t fully effective during your stay. For future visits, we would be happy to prioritize a room in our quieter zones. Finally, we are glad that the overall experience aligned with your expectations. Should your travels bring you back to Ghent, we would love to welcome you again and ensure an even more comfortable stay. We look forward to welcoming you back. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 2.0/5

Venkata V. Families - Confirmed reviews ALL

Room is not clean, lot of dust

Dear Venkata, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of the high standards we strive to maintain. Our team takes housekeeping protocols very seriously, and we regret any oversight in room preparation during your stay. Your comments about the ambience and value perception have been noted. We continuously review our offerings to ensure they meet guest expectations while providing fair pricing for our central location and amenities. The whole team hope to have the pleasure of seeing you again. Best wishes, Veronique Van Hulle, General Manager

Other web-users rate our hotel

  • 1,420 reviews 8.6/10 Location
  • 1,375 reviews 5.5/10 Room
  • 1,057 reviews 8.3/10 Service
  • 17 reviews 6.4/10 WiFi
  • 676 reviews 4.6/10 Comfort
  • 598 reviews 7.1/10 Breakfast
  • 501 reviews 5.1/10 Cleanliness
  • 351 reviews 4.1/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Ghent