Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.3/5 913 reviews

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Novotel Gent Centrum - Image 1
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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  913 reviews

TripAdvisor Rating  4.0/5  1,763 reviews

Customer review rating 4.5/5

Emilie L. Families - Confirmed reviews ALL

Cher Emilie, Merci de partager votre expérience avec nous. Il est réjouissant de constater que votre séjour au Novotel Gent Centrum vous a apporté entière satisfaction. Nous sommes enchantés que vous ayez apprécié notre emplacement central, à quelques pas seulement de la majestueuse Cathédrale Saint-Bavon, ainsi que le service attentionné de notre personnel. Votre retour positif concernant la qualité de nos chambres, qui allie confort et fonctionnalité, nous remplit de fierté. Concernant notre petit déjeuner, nous sommes ravis que vous ayez trouvé notre sélection variée et savoureuse à votre goût, tout en bénéficiant d’une agréable vue depuis notre établissement. Au plaisir de vous revoir, Veronique Van Hulle, Directrice générale

Customer review rating 3.5/5

Claire L. Couples - Confirmed reviews ALL

Chère Claire, Nous sommes ravis que vous ayez trouvé notre petit-déjeuner bien garni et la salle agréable, sachez que notre équipe s’efforce de proposer une variété de produits locaux et de qualité pour bien démarrer la journée. Néanmoins, nous sommes sincèrement désolés pour les soucis rencontrés concernant votre demande de réservation de place de parking et nous comprenons votre frustration. Sachez que nous prenons vos commentaires au sérieux et nous nous efforçons de garantir une meilleure communication à l’avenir. En ce qui concerne la moquette et les couloirs, nous vous informons que des efforts constants sont faits pour maintenir nos installations en bon état, bien que nous reconnaissions qu’il y a toujours place à l’amélioration. Nous sommes également désolés d’entendre que la propreté des joints des toilettes n’était pas à la hauteur de nos standards élevés et nous veillerons à ce que notre équipe de ménage soit plus attentive à ce détail. Pour ce qui est de l’attente à la réception, cela ne reflète pas le service rapide et professionnel que nous nous efforçons d’offrir et nous en sommes sincèrement navrés. Enfin, nous sommes heureux que vous ayez apprécié la situation privilégiée de notre hôtel en plein centre de Gent, à proximité immédiate de la majestueuse cathédrale Saint-Bavon et des autres merveilles historiques de la ville. Ce serait un plaisir de vous revoir, Veronique Van Hulle, Directrice générale

Customer review rating 4.0/5

Sue L. Families - Confirmed reviews ALL

Dear Sue L., We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our staff to be friendly and accommodating, and that you appreciated the comfort and cleanliness of our beds. It’s gratifying to know that you felt you had a decent stay at a reasonable cost in comparison to other hotels in the area. However, we apologize for the inconveniences you experienced with the safe, door keys, and air conditioning. We understand how important these features are for a comfortable stay and regret that they did not function properly during your visit. Additionally, we regret that we could not fulfill your request for connecting rooms and a twin room, and we recognize the importance of such details in elevating your stay with us. Nonetheless, we are pleased that you highlighted the very central location of our hotel, which is indeed within a short walking distance from numerous attractions and amenities. Our location in the heart of Gent, just 350 meters from St Bavo’s Cathedral, is something we’re very proud of, as it allows our guests to fully immerse themselves in the beauty and culture of our historic city. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

John K. Couples - Confirmed reviews ALL

Dear John, Thank you very much for this kind review of your recent stay. We are truly thrilled that you had an enjoyable stay with us at Novotel Gent Centrum. We are delighted that you appreciated the central location of our hotel, mere steps away from the historic St Bavo’s Cathedral, as well as the dedicated service provided by our team. It’s also great to know that your room met your expectations, complete with the thoughtful amenities we take pride in offering our guests. We look forward to seeing you again soon. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Sharon F. Couples - Confirmed reviews ALL

Dear Sharon, Thank you very much for your kind review. We are truly delighted that your stay with us at Novotel Gent Centrum left such a lasting impression. We are pleased that you enjoyed the impeccable cleanliness of your room, the dedication of our staff to provide exceptional service, and the exclusive amenities that accompanied your room upgrade. It is wonderful to know that our central location in the heart of Gent, mere steps from historical landmarks such as St Bavo’s Cathedral, contributed to the enjoyment of your visit. It would be a pleasure to welcome you back. Best wishes, Veronique Van Hulle, General Manager

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Other web-users rate our hotel

  • 1,340 reviews 8.7/10 Location
  • 1,222 reviews 6.1/10 Room
  • 895 reviews 8.4/10 Service
  • 11 reviews 8.7/10 WiFi
  • 597 reviews 4.9/10 Comfort
  • 583 reviews 6.5/10 Breakfast
  • 409 reviews 6/10 Cleanliness
  • 289 reviews 4.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.