Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,261 reviews

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Novotel Gent Centrum - Image 1
Novotel Gent Centrum - Image 2
Novotel Gent Centrum - Image 3
Novotel Gent Centrum - Image 4
Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard family room with sofa bed

Photo out of - Standard family room with sofa bed

Enjoy our standard room with a queen size bed, a bathroom with bath or shower, HD TV, desk, coffee and tea making facilities, AC, safe, fridge, complimentary bottle of water.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • 4 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
See availabilities

Combine work and relaxation in complete serenity. Our Superior room offers modern decor, ergonomics and high tech equipment, including WIFI, complimentary water and safe deposit box. Book a parking space online now and get EUR 10 discount.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Discover our executive room with a queen size bed, a bathroom with bath or shower, HD TV, desk, Wi-Fi, AC and safe. Enjoy added services such as Nespresso machine, bathrobe and slippers, extra amenities and free minibar.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Discover our junior suite with a queen size bed and double sofabed, a bathroom with bath or shower, HD TV, desk, Wi-Fi, AC and safe. Enjoy added services such as Nespresso machine, bathrobe and slippers, extra amenities and free minibar.

  • Views:

    City View

Max. number of persons
4
Area
From 42 m² / 452 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 117 rooms
  • 2 rooms for people with reduced mobility
  • 14 connecting rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • French
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • High speed transmission line Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Limousine

  • Limousine Additional charge

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Indoor playground for children
  • Play area

Well-being

Outdoor Pool

  • Outside
  • On site

Fitness Room + Hammam

  • On site
  • Hammam
  • Sauna room
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 30.00 € 30 EUR Per day

GOURMETBAR

Photo out of - GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Cooking style
International
Capacity
40
Accessibility
Accessible service
9000 Gent, Belgium
Telephone +32 9 224 22 30
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

At Gourmet Bar we believe in business ànd pleasure and therefore this is the meeting place of Ghent. With his casual atmosphere, GourmetBar is the perfect setting for everyone, for every moment of the day.

Enjoy our rich continental breakfast buffet with fresh products and hot dishes. An extensive range of fresh fruits, cereals, dairy products and a variety of breads ensure a healthy start of the day.

Whether you want a small, intimate gathering or a grand occasion for hundreds, our facilities will accommodate your every need. Let us make your dream come true...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,261 reviews

Customer review rating 5.0/5

Sara W. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Renilda B. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Lieven V. D. Couples - Confirmed reviews ALL

Customer review rating 0.5/5

William S. Families - Confirmed reviews ALL

Dear William, Thank you for sharing your point of view. We are delighted that your booking experience was seamless and that your arrival, check-in, and accommodation all met your expectations. It is also wonderful to know that our team made a positive impression and that you found the cleanliness, value for money, and your departure equally satisfying. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Navigating the pedestrian zones in Ghent can indeed be challenging when arriving by car, and we appreciate you highlighting how helpful clearer directions would be. For future visits, please know that when you book directly with us and share your licence plate, we can register it in the city’s circulation plan, which allows you to drive into the historic centre without difficulty. Nonetheless, we are pleased that so many elements of your stay, from the warmth of our team to the comfort of your room, left you with a favourable impression. We hope you will consider staying with us again in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 3.0/5

Marko J. G. Families - Confirmed reviews ALL

Dear Marko, Thank you for sharing your thoughts on your recent visit. We are delighted that you found our location convenient and that our team made you feel welcome with their warm and attentive service. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our hotel is built around a charming interior courtyard with medieval walls, though we acknowledge the décor carries a more classic character. The corridors are tended to daily by our housekeeping team, and we regret any shortcoming you noticed. Our private indoor parking offers 23 spaces at €30 per night, and when it is full, the nearby Vrijdagmarkt public parking is a convenient alternative. Nonetheless, it is a pleasure to know that our staff’s friendliness left a positive impression on you. We hope to welcome you back for an improved stay in the future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Renilda B. Families - Confirmed reviews ALL

Well located, nice place. Frendly personal

Customer review rating 4.0/5

Lieven V. D. Couples - Confirmed reviews ALL

Ghent is a beautiful city. The hotel is very well located but would benefit of a refurbishment. There is also a unpleasant smell which is covered by an interior perfume

Customer review rating 0.5/5

William S. Families - Confirmed reviews ALL

Impossible to reach by car, a bit of information when you book on how to get there navigating the pedestrian zones etc would be helpful.

Dear William, Thank you for sharing your point of view. We are delighted that your booking experience was seamless and that your arrival, check-in, and accommodation all met your expectations. It is also wonderful to know that our team made a positive impression and that you found the cleanliness, value for money, and your departure equally satisfying. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Navigating the pedestrian zones in Ghent can indeed be challenging when arriving by car, and we appreciate you highlighting how helpful clearer directions would be. For future visits, please know that when you book directly with us and share your licence plate, we can register it in the city’s circulation plan, which allows you to drive into the historic centre without difficulty. Nonetheless, we are pleased that so many elements of your stay, from the warmth of our team to the comfort of your room, left you with a favourable impression. We hope you will consider staying with us again in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 3.0/5

Marko J. G. Families - Confirmed reviews ALL

Good location, hotel needs upgrade and poor parking facilities. Not normal Novotel standard. Personnel very friendly.

Dear Marko, Thank you for sharing your thoughts on your recent visit. We are delighted that you found our location convenient and that our team made you feel welcome with their warm and attentive service. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our hotel is built around a charming interior courtyard with medieval walls, though we acknowledge the décor carries a more classic character. The corridors are tended to daily by our housekeeping team, and we regret any shortcoming you noticed. Our private indoor parking offers 23 spaces at €30 per night, and when it is full, the nearby Vrijdagmarkt public parking is a convenient alternative. Nonetheless, it is a pleasure to know that our staff’s friendliness left a positive impression on you. We hope to welcome you back for an improved stay in the future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Llewellyn B. Friends - Confirmed reviews ALL

The location of the hotel places you at the centre of Gent. Most of Gent's historical sites are well within walking distance.

Dear Llewellyn, Thank you for this high rating. We are delighted that our team made you feel so welcome throughout your stay. Our hotel sits right in the heart of Gent, and we are glad you appreciated how easy it was to reach the historical sites on foot. It is wonderful that your online booking went smoothly too, we want every step of your journey to feel effortless. We are also pleased that you enjoyed the convenience of our central location, with St Bavo’s Cathedral just 350 metres away. It would be a pleasure to welcome you back in the future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

Angelo V. Solo - Confirmed reviews ALL

Novotel Gent Centrum is very well located in the old city centre. It can be reached from Gent Dampoort railway station in about 15 minutes walking, and from Gent Sint-Pieters railway station in approximately 30 minutes. From both railway stations there are public transportation options going near the hotel. This hotel is ideal for visiting the main city attractions - most are less than five minutes walk from the hotel. I stayed at Novotel Gent Centrum for three nights, and I had a very good and spacious room, with a comfortable bed. Insulation from outside noise is far from perfect, but the area is quiet enough and I could sleep well. The bathroom was also good. Breakfast was quite good, with several choices available. Staff were helpful. Free wi-fi worked very well.

Dear Angelo, Thank you for taking the time to share your thoughts with us. We are delighted that you found our hotel so well placed for exploring the old city centre and that your room felt spacious and comfortable. Our team is also glad you appreciated the breakfast choices, the helpfulness of our staff, and the quality of the free wi-fi. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that you were not offered your welcome drink and that an upgrade was not proposed upon arrival. The sound insulation from outside can sometimes fall short of what our guests hope for, especially in a historic building like ours, and we are sorry this affected your comfort. Nonetheless, we are pleased that you slept well, thanks to the quiet surroundings and the comfortable bed. Finally, we are happy that our location allowed you to visit most of the city’s attractions within a short walk from the hotel. It would be a pleasure to welcome you back on a future occasion. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

Robin M. Couples - Confirmed reviews ALL

The location and staff were excellent - however the heating system in the room didn’t seem to work and the decor and decorating felt like it needed a bit of attention.

Dear Robin, Thank you for your valuable feedback. We are delighted that our staff made such a positive impression on your visit. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the room temperature was not comfortable and that the interior style felt below what you hoped for. Our team is always on hand to provide extra heating or fans whenever needed. Nonetheless, we are glad you enjoyed our hotel’s central location, right in the heart of Ghent, just 350 metres from St Bavo’s Cathedral. We hope that we can welcome you back in the future. Kindest regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Mary T. P. Couples - Confirmed reviews ALL

We had a wonderful stay at the Novotel it’s in a very central location easy walking distance to all the attractions very comfortable room and a great price. The staff were so helpful and friendly as well we will definitely be back

Dear Mary T., Please accept our sincere thanks for this glowing review. We are thrilled that you found our location so convenient for exploring the city, with all the attractions just a short walk away. Our team takes great pride in making every guest feel at home, so it is lovely to hear that you found them so helpful and friendly. We are also glad you appreciated the comfort of your room and felt the stay offered excellent value. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 1.5/5

O. F. Business - Confirmed reviews ALL

Friendly staff, they did what they could to correct the error and make our room suitable. The noise of people shouting from evening till far into the night. The garbage being picked at 05:00 in the morning has deprived us of sleeping and makes this hotel unsuitable to stay.

Dear F., It is disheartening to learn that we fell short of your expectations. We are pleased that our team made a friendly impression and did their utmost to assist you during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the oversight regarding your request for fragrance-free cleaning and understand how important this was for your comfort. Our housekeeping team can use alternative products upon request, and we are sorry this was not arranged before your arrival. We also note your comments about the age of the furnishings, and while our rooms are well maintained, the style may feel more classic to some guests. Disturbances from outside the hotel are something we take seriously, and for future reference our courtyard-facing rooms on higher floors tend to offer a quieter environment, with double glazing and earplugs also available at reception. Nonetheless, it is good to know that the team’s efforts to make things right once alerted were appreciated and that the room became more comfortable for you after their intervention. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

Nicole Y. Families - Confirmed reviews ALL

A 3-star hotel with a great location and a tasty breakfast. Unfortunately, breakfast is served very early.

Dear Nicole, We really appreciate your feedback. We are delighted that you appreciated our hotel’s prime spot right in the heart of Ghent, and we are pleased you found our breakfast tasty. Our team takes care to offer local products and a generous spread each morning. That said, we are sorry that the breakfast schedule did not meet your expectations. On weekdays, our buffet runs from 6:30 to 09:30, and on weekends it extends until 10:30. We understand that an early finish can feel limiting, especially during a family trip. Nonetheless, we are glad your overall stay left a positive impression and that our central location allowed you to make the most of your visit. We all hope to have the pleasure of welcoming you again. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Amberlyn H. Families - Confirmed reviews ALL

Wonderful!

Dear Amberlyn, Thank you for positively reviewing your visit. We are delighted that you found our hotel well located and that our team made your family stay so wonderful. Our staff takes great pride in making every guest feel at home, and our spot in the heart of Ghent, just 350 metres from St Bavo’s Cathedral, makes it easy to explore the city together. The entire team looks forward to welcoming you back for a future visit. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 1.5/5

David H. Families - Confirmed reviews ALL

The staff were helpful and friendly, the building is depressing, poorly maintained with rooms that can best be described as tired. Perhaps someone should wonder why the bar remained empty other than a few customers having hurried welcome drinks before going out to eat. The location is excellent but the staff should praised for working in such poor conditions.

Dear David, Guest feedback is important to us, and we appreciate you sharing your impressions. We are delighted that our check-in team made such a warm impression on you, and we will make sure your kind words reach them. That said, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret that the overall atmosphere of the building and the condition of certain furnishings left you feeling disappointed. Our hotel occupies a historic building in the heart of Ghent, with medieval walls still visible around the courtyard, which gives it a unique character, though we understand this may not align with everyone’s taste. The upkeep of our facilities is something we take seriously, and we have taken note of your observations. We also acknowledge your remarks regarding the bar area and understand how an empty space can feel uninviting. The availability of in-room amenities is designed with both comfort and environmental care in mind, and our team is always happy to provide extra supplies upon request. Your comments on the booking process and the difficulty you faced when trying to modify your reservation have been noted as well. Nonetheless, our location, only 350 metres from St Bavo’s Cathedral and right in the city centre, remains one of the things our guests appreciate most. We hope you will consider staying with us again in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Joshua C. Solo - Confirmed reviews ALL

The first thing to strike me was the amazing location. Literally stones throw away from St Bavos Cathedral and the Belfry of Gent. Couldn't ask for a better location. Room was very clean and tidy. Reception staff amazing (didnt use F&B facilities but im sure the staff are just as great). Special thanks to Wael, there was an issue with my payment on arrival being double charged, but he did all he could and called me with updates after checking out. Will 100% return and recommend to others that this is the hotel to stay at!

Dear Joshua, Thank you for choosing us and for sharing your review. We are thrilled that our central location, just steps from St Bavo’s Cathedral and the Belfry, made your stay so convenient. Our team takes great pride in keeping every room spotless, and we are glad yours felt clean and comfortable. We also love hearing that our reception staff left such a positive impression. However, we are truly sorry about the billing issue you encountered. We understand how frustrating a double charge can be, and we are glad Wael kept you informed every step of the way. Rest assured, our team always follows up on such matters until they are fully resolved. Finally, it means a lot to us that you would recommend Novotel Gent Centrum so warmly. Wael will be delighted to hear your kind words. Thank you again; it would be a pleasure to welcome you back. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

Susan B. Solo - Confirmed reviews ALL

I would have liked a better choice of tea bags. There were holes in the walls where a picture had been removed. Noise at night could be eliminated with better double glazing.

Dear Susan, We are pleased that you had a pleasant stay with us overall. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our hotel features double glazing and soundproof doors throughout, and our courtyard rooms offer a quieter setting for guests who prefer extra calm. We have also noted your feedback regarding the in-room tea selection and wall finishes, and our team will take these points into consideration. Nonetheless, we hope you were able to appreciate our central location, just 350 metres from St Bavo’s Cathedral, making it easy to explore Ghent’s historic charm. It would be a pleasure to welcome you again. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Debbie F. Couples - Confirmed reviews ALL

This is your 4th year to this hotel. The staff are lovely.

Dear Debbie, Thank you for your positive feedback. We are thrilled that you chose our hotel for the fourth year running. Our team loves welcoming familiar faces, and it means a lot that you find them lovely. We are also glad you enjoyed our central location, right in the heart of Ghent, just steps from St Bavo’s Cathedral. We look forward to welcoming you back for another excellent experience with us. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Mary K. Couples - Confirmed reviews ALL

Really great location ams you have very friendly staff.

Dear Mary, We are delighted that you found our hotel so comfortable and that our team made you feel welcome. That said, we are sorry the internet connection did not meet your expectations. We offer free Wi-Fi throughout the hotel and high-speed internet is available as a paid option for guests who need faster access. We look forward to welcoming you back on a future trip. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Chris V. W. Business - Confirmed reviews ALL

Not easy to reach by car, but once you're there it's the pêrfect location to visit Ghent or for a comfortable business stay.

Dear Chris, We are grateful for the time you took to review your recent visit. We are delighted that you found our location so convenient for exploring Ghent and for your business needs. Our team takes real pride in creating a warm and welcoming atmosphere, so it means a lot to know our breakfast colleague made such a positive impression. However, we regret that reaching the hotel by car proved a bit challenging. As you may know, Ghent’s historic centre has a circulation plan in place, and we always recommend sharing your license plate when booking so we can register it in advance. We are also sorry you missed the chance to enjoy your welcome drink. Nonetheless, we are truly grateful that you would recommend both our hotel and the loyalty programme so highly. Our Gourmet Bar team works hard to serve a lavish breakfast, and we are glad that extra effort was reflected in your stay. We look forward to welcoming you back on another occasion in the future. Kind regards, Veronique V. Hulle, General Manager

Customer review rating 2.0/5

William J. P. Families - Confirmed reviews ALL

Hotel a bit tired. Air con non-op - staff were aware but we weren't told in advance. Fridge non-op.

Dear William, Thank you for sharing your thoughts on your recent visit. It is always a pleasure to welcome families to Novotel Gent Centrum, and we are glad you chose us for your family trip. We are truly sorry to hear that several aspects of your stay did not meet your expectations. We understand how disappointing it must have been to arrive and discover that certain in-room amenities were not available, particularly without prior notice. Our team was aware of the temporary issue affecting the climate control system and should have communicated this to you before your arrival. We also regret that the cooling unit in your room was not functioning and that you were not informed in advance. We appreciate your loyalty as an ALL Classic member and value the trust you place in our hotels. Your feedback helps us reflect on where we can do better. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 3.0/5

Marijke V. Families - Confirmed reviews ALL

Great location in the city centre, very friendly staff. Amenities were good. The interior is somewhat outdated, both in style and quality. I could overlook this, but lumpy pillows was the limit for my partner. Having a family room available was a very convenient experience, however.

Dear Marijke, Thank you very much for your feedback. We are delighted that our city centre location proved so convenient for your family trip and that you enjoyed the amenities we offer. It is also wonderful to hear that our team made you feel welcome throughout your stay. We are sincerely sorry that some aspects of your stay did not meet your expectations. Your comments regarding the bedroom furnishings and the comfort of the bedding have been noted, and we regret any inconvenience this caused your partner. Similarly, we appreciate you drawing our attention to the maintenance detail in the bathroom; our team is always available to address such matters right away. Nonetheless, we are pleased that the family room arrangement worked well for you and that you found our loyalty programme rates to be of great value. The ease of our online check-in is something we take pride in, and it is lovely to know it made your arrival smoother. We hope to see you again in the future. Best regards, Veronique Van Hulle, General Manager

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