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Novotel Gent Centrum Hotel 3 stars

Customer review rating 4.3/5 5,981 reviews
Novotel Gent Centrum
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Outdoor sports
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Gent Centrum

Hoogpoort 52
Postadres : Goudenleeuwplein 5
9000
gent
belgium

Tel: +3292939002

Fax: (+32)9/2243295

Contact email

Check-in from 14h00

Check out up to 12h00

  • BLAARMEERSEN :   38 GOUDENLEEUWPLEIN

  • DAMPOORT STATION :   3 GENT CENTRUM 1

  • Wondelgem Evergem :   1 GENT CENTRUM 1

  • By plane

    BRUSSELS NAT. AIRPORT At 55km / 34.38 miles

  • By helicopter

    ZAVENTEM At 55km / 34.38 miles

  • By car

    GENT ANDERE RICHTINGEN At 4km / 2.5 miles

  • By car

    GENT CENTRUM At 2km / 1.25 miles

  • By train

    DAMPOORT At 1km / 0.63 miles

  • By train

    ST PIETERS At 5km / 3.13 miles

GPS :51.054213, 3.723646

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Tasty dishes are prepared with fresh ingredients. The Gourmet Bar offers delicious snacks, quick meals and seasonal specialities. Healthy and balanced food in a friendly and relaxed atmosphere. Children have their own menu.

Accessible room

Superior room with one double bed - no parking space included

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with one double bed and one sofa bed - no parking space included

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Executive Room with one double and one sofa bed - no parking space included

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Superior room with one double bed - discounted rate on the car park.

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Junior Suite - no parking space included

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Gent itself.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR

Photo non contractuelle / Strictly non binding

At Gourmet Bar we believe in business ànd pleasure and therefore this is the meeting place of Ghent. With his casual atmosphere, GourmetBar is the perfect setting for everyone, for every moment of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 120 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Gent Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,981 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,616 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

an unpleasant experience

Customer review rating 4.3/5

Ivan R. Business - 21/02/2020 Confirmed reviews ALL

i had an unpleasant room experience during my stay at your hotel. I stayed at the hotel for three nights, the first night I was awakened by itchy skin. I didn't give it too much attention, but it happened again the next night. At last night, I found bedbugs in bed and checked in at the front desk. I showed the receptionist photos of bugs, bites and blood on the sheets. the receptionist moved me to another room during the night which he can personally confirm. in the morning, at check-out he took my contact information and I expected a response from you. However, it has been 5 days since my departure and no one contacted me. I find this very unprofessional on your part, since I expected an apology and a refund for a stay that turned into a traumatic experience. I'll leave you some more time to reply before leaving a review on Booking.com through which I made my reservation. I hope for a positive response from you. Ivan R.

Good hotel, little bit outdated

Customer review rating 4.3/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Generally, this was a good hotel with all facilities required and nicely located. For me some minor aspects were the carpets in the room and the bathroom which was not very well cleaned (some stains of previous occupant still visible)

Excellent location, very attentive staff

Customer review rating 4.3/5

Anonymous Solo - 17/02/2020 Confirmed reviews ALL

This was my second stay in your hotel and this time I enjoyed the experience even more. I very much hope I will have an opportunity to visit Ghent during a warm month and in addition to everything else, enjoy your swimming pool.

Well located, Good stay

Customer review rating 4.3/5

Martin Couples - 15/02/2020 Confirmed reviews ALL

The hotel is located right in the centre of the city so getting around is very easy and you can walk to all attractions. The hotel was clean and tidy everything you expect from a Novotel hotel.

Not the best place to stay

Customer review rating 4.3/5

Anonymous Friends - 15/02/2020 Confirmed reviews ALL

We had rooms overlooking the building site - woken up by alarms at 4:30am from that site and then again at 5am with the work force arriving and working. We were moved after complaining to the front desk but only because the manager on duty (who was super helpful) overheard us talking to the receptionist who told us that there was nothing they could do. Reception was also very unhelpful when we asked for specific directions to places and could give us no recommendations for restaurants for dining. All in all we found the whole experience at Novotel one of frustration but on a positive breakfast was good.

Dear Guest, Thank you for taking the time to review your stay. We are very sorry to hear that you were disturbed during your time with us, but pleased our duty manager was able to provide you with a more suitable room. We will follow up on your experience at reception as we always aim for high levels of customer service and your comments are not typical. We hope you will return for a more pleasant experience in the future. Kind regards, Petra DE MEYERE, General Manager

Bills for services not requested or rendered.

Customer review rating 4.3/5

Roland P. Business - 13/02/2020 Confirmed reviews ALL

Usual basic hotel. I did not request breakfast. On checkout the bill had breakfasts added and of course they do a 5am “fast checkout” knowing people run off without looking at the pre made bills. Reception says this is standard process to add breakfasts for anyone who does not request it. Invoicing for services not requested nor rendered is fraud. This hotel chain should be avoided.

Dear Roland, Thank you for taking the time to share a review. We are very disappointed to read that we did not meet all of your expectations. Ensuring the satisfaction of every guest is one of our top priorities, rest assured we have noted your comments and will look into this issue immediately. We look forward to hearing from you very soon. Kind regards, Petra DE MEYERE, General Manager

Well located but quite noisy.

Customer review rating 4.3/5

Xavier C. Couples - 11/02/2020 Confirmed reviews ALL

Ghent city trip. Very easy to checkin. We got the room very early. Standard Novotel room. Very nice bar and breakfast.

Dear Xavier, Thank you for taking time to review your recent visit. We value your feedback and are delighted to know that you enjoyed so much of our hotel. Your comfort is very important to us, so please don't hesitate to bring any concerns to our attention during your stay. Our rooms are equipped with double glazing and soundproof doors, so noise is generally not an issue. We hope that you will return on another occasion for a more enjoyable experience. Kind regards, Petra DE MEYERE, General Manager

Exact de goede plek

Customer review rating 4.3/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Relaxed

Friendly staff and good location

Customer review rating 4.3/5

Jack Couples - 09/02/2020 Confirmed reviews ALL

We were very well received and the staff was particularly helpfull. The location is central to visit this beautifull city and the "Agneau Mystique" The access by car is difficult because it is located in a pedestrian area (no cars), but there is a good parking in the hotel.

Breakfast was late

Customer review rating 4.3/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

Room ok, well cleaned. high sound from outside even if I lived on floor 4. Breakfast was never ready when 06:30 always have to wait for bread.

Dear Guest, Thank you for taking time to review your recent visit. It is great to hear that you appreciated our high standards. We are very sorry to hear that you experienced noise disturbance during your time with us. It is regrettable that you had not made us aware during your stay as we would have been more than happy to have found you a quieter room, once available. Regarding your breakfast experience, we do regret any inconvenience in this regard and we will be certain to speak to our team about this matter. We hope to see you again for an improved stay. Kind regards, Petra DE MEYERE, General Manager

Perfect location for a visit to central Ghent

Customer review rating 4.3/5

Paul R. Couples - 03/02/2020 Confirmed reviews ALL

We have visited Ghent 4 times, and our hotel of choice is Novotel Gent Centrum. It has on-site car parking, good local restaurants.

Good location, decent hotel

Customer review rating 4.3/5

M Business - 02/02/2020 Confirmed reviews ALL

Very good location, near restaurants, shops, and other attractions. Breakfast was good, although there was sometime confusion amongst guests whether to wait to be seated or not. The room was as expected for a mid-range hotel; comfortable bed and useful features, including room safe, but nothing fancy. More sockets and having guest information in the rooms would be appreciated.

Not satisfied with room 122

Customer review rating 4.3/5

Al C. Business - 27/01/2020 Confirmed reviews ALL

Water in shower was basically a trickle, couldn't adjust the strength. Bed was very uncomfortable, right side of bed had a significant lack of support, middle bar made it difficult to lay on an angle to compensate for the lack of support. A bug (silver fish) crossed over my bed as I was sitting on it. I killed it. I declined breakfast on 2nd morning due to departure at 6:30am but I was still charged, had to reverse charge before departing

Dear Al, Thank you for taking the time to review your stay. We are very saddened to read your comments from your recent stay. We have noted all of your comments and sincerely apologize for any inconvenience. We ask that you inform us of any concerns during your stay so we may take the appropriate action. Your satisfaction is our top priority and we are always eager to assist. We hope you will return for a more pleasant experience in the future. Kind regards, Petra DE MEYERE, General Manager

Well located, nice bar

Customer review rating 4.3/5

Mats Business - 27/01/2020 Confirmed reviews ALL

Nice hotel in the city - but you don't get any points when you book through your company travel agent

Dear Mats, Thank you for taking the time to review your recent visit. We are pleased that you found our location convenient, and for letting us know how much you appreciated our bar. Indeed, points are only awarded on direct reservations, we are sorry this was not to your satisfaction. We have noted your comments in this regard. We hope that you will return on another occasion. Kind regards, Petra DE MEYERE, General Manager

Great Pastries

Customer review rating 4.3/5

John Business - 24/01/2020 Confirmed reviews ALL

I had a pleasant stay and the pastries really stood out as exceptional. My wife was jealous!

Good

TripAdvisor rating 4.0/5

wim2977 22/01/2020 TripAdvisor review

Put the bed 30cm further from the wall for more comfort. Now it is difficult to get in or out of bed. Very nice breakfast and good bed. Clean room and bathroom. Pleasant stay in the heart of the city.

Dear Wim, Thank you for taking time to review your recent visit. It is rewarding to know that you had an enjoyable stay and appreciated our high standards. Thank you for your suggestion regarding the position of the bed, we will certainly be taking this into consideration in order to ensure the comfort of our future guests. We are also glad that you enjoyed our breakfast. With such a great variety of both sweet and savoury foods, there is something for everyone to enjoy at the beginning of their day. We hope that you will return for an even better experience in future. Kind regards, Petra DE MEYERE, General Manager

Very central

Customer review rating 4.3/5

Clive Families - 21/01/2020 Confirmed reviews ALL

We had a great stay in Ghent the hotel is right in the centre. There is very limited parking but travelling out of season we had a space which made life much simpler than if we hadn't a space. First class breakfast friendly and helpful staff. We had a minor issue with our room and were moved immediately no fuss. Highly recommended as has been our experience with the Novotel brand within the group.

Perfect

TripAdvisor rating 4.0/5

Mrloop2004 Business - 20/01/2020 TripAdvisor review

I stay in this resort some times a year, very closed historic center and city pearling, nice staff, excellent breakfast, nice rooms, small fitness zone. The bar corner has a little menu, kitchen is right.

Bad

Customer review rating 4.3/5

P. C. Business - 16/01/2020 Confirmed reviews ALL

I have raised the concern on Accor website and I have not got a response on that as well till now. Very unprofessional behavior while stay and after stay.

Great service and in a very good location

Customer review rating 4.3/5

Thiago Business - 13/01/2020 Confirmed reviews ALL

The hotel is great, with a great structure, great breakfast and also am excelent service. One unique complaint is that for some reason I didn´t receive my ALL points. Even though I did not booked via online travel agency.

Dear Thiago G., We very much appreciate your comments regarding your stay at the Novotel Gent Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Today, we will check your status points on your ALL membership card and do the necessary to add the missing points. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Martens General Manager
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