Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,226 reviews

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Novotel Gent Centrum - Image 1
Novotel Gent Centrum - Image 2
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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,226 reviews

Customer review rating 4.5/5

Richard F. Couples - Confirmed reviews ALL

Dear Richard, Thank you for your positive feedback. We are delighted you chose our hotel for your visit to Ghent. It was our pleasure to ensure your room provided the calm atmosphere we aim to offer all our guests. Our team takes pride in helping visitors discover the city’s highlights efficiently, and we’re thrilled this contributed to making your short stay memorable. Being steps away from major landmarks like St. Bavo’s Cathedral makes sharing local insights particularly rewarding for us. We hope to welcome you back in the future. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 1.0/5

Nishta H. Friends - Confirmed reviews ALL

Dear Nishta, We take your feedback seriously and will use it to improve our services. We appreciate your recognition of our daily housekeeping standards, which our team works hard to maintain. However, we sincerely apologize that your experience fell short in several areas. The comfort of our guests during extreme weather is a priority, and we regret the challenges you faced. Our maintenance team typically addresses technical issues promptly, and we’re reviewing procedures to prevent recurring inconveniences. We also note your feedback about service speed and will reinforce training to enhance efficiency. We’re glad our central location near St Bavo’s Cathedral added convenience to your exploration of Ghent’s cultural treasures. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Veronique Van Hulle, General Manager

Customer review rating 2.5/5

John B. Couples - Confirmed reviews ALL

Dear John, Thank you for your honest feedback. Rest assured, it will be used to improve our service. We appreciate your recognition of our reception team’s efforts to accommodate you during the unexpected technical challenge. Their immediate solution with alternative cooling and adjusted arrangements reflects our commitment to guest comfort. However, we sincerely apologize that your experience fell short in some areas. While our climate systems undergo regular maintenance, we acknowledge the impact this had during the heatwave. Please know we continually review our room facilities to maintain comfort standards. Nonetheless, we’re pleased the Accor ALL app simplified your booking process. As a Silver member, your continued trust in our loyalty program means a great deal to us. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Michael W. Solo - Confirmed reviews ALL

Dear Michael, Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed your stay at Novotel Gent Centrum. Your kind words about our welcoming atmosphere and efficient check-in process mean a lot to us. We’re glad our team could provide clear guidance about the hotel’s amenities, and that you found the booking process straightforward through our website. As a valued ALL Accor Classic member, we appreciate your continued trust in our services. We hope that you will stay with us again many more times in the future. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 1.5/5

Hui K. T. Solo - Confirmed reviews ALL

Dear Hui, Thank you for letting us know about your concerns. We appreciate your recognition of our colleague’s efforts to assist you during check-in. We sincerely apologize that your experience fell short in several aspects. Our check-in availability before 3 PM depends on room readiness, which we regret caused inconvenience. Our housekeeping team typically maintains strict protocols, and we will reinforce these standards. Please know we hold all guests in equal regard regardless of background, and we will address your concerns through additional staff training. We hope that we may have the pleasure of welcoming you back on a future visit. Best regards, Veronique Van Hulle, General Manager

Other web-users rate our hotel

  • 1,592 reviews 8.8/10 Location
  • 1,530 reviews 5.4/10 Room
  • 1,336 reviews 8.5/10 Service
  • 15 reviews 7.3/10 WiFi
  • 752 reviews 4.3/10 Comfort
  • 658 reviews 7.6/10 Breakfast
  • 546 reviews 5.1/10 Cleanliness
  • 423 reviews 4.1/10 Vibe

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