Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.3/5 917 reviews

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Novotel Gent Centrum - Image 1
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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  917 reviews

TripAdvisor Rating  4.0/5  1,757 reviews

Location

Customer review rating 3.5/5

Christian H. Families - Confirmed reviews ALL

We had to change room due to the fact that the doorhandle fell off the door. Saferybox didnt work. Room nr 2 was better. Perfect location. Horrible facade, didnt match the buildings in the area. Breakfast and bar very good! All the staff was very friendly and accomodating. Cleaning lady - a gem! Take good care of her!

Dear Christian, Thank you for taking the time to share your review. We are delighted that you enjoyed our well-situated location, the quality of our breakfast, and the ambiance of our bar. It is also heartwarming to hear about your positive interactions with our staff and specifically the commendable service provided by our cleaning lady. However, we are truly sorry to hear about the difficulties you encountered with the door handle and safety box in your room. We understand how these issues can impact the comfort of your stay. We are also aware of your concerns about the facade of our building and we take your comments about the need for modernization seriously. Additionally, we regret that the gluten-free bread did not meet your expectations and that the bar's hours of operation were not to your satisfaction. We acknowledge that not all your requests during online check-in were met, and for this, we sincerely apologize. Nonetheless, we are pleased that you appreciated our commitment to sustainable initiatives, as reflected in our multi-use shampoo and shower gel. Finally, we truly value the recognition you've given to our public areas and your acknowledgment of our friendly and accommodating staff. We hope we will have the opportunity to see you again in the future. Best regards, Veronique Van Hulle, General Manager

Very well locasted

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Overall, an enjoyable stay however, the attention to detail could be improved as in ensuring the tean and coffee supplies are checked and replenished each day and on one day, returned after a long day of sightseeing to find that whilst the room had been serviced, no towels were left. The Reception staff were most apologetic and the situation was sorted very quickly, however, for a property of this standard, should not occur.

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found our hotel's location to your liking and that our reception team was able to address your concerns promptly. The dedication of our staff is something we take great pride in, and we trust their responsiveness was evident during your interaction. However, we regret to hear that there was an oversight with the replenishment of tea and coffee supplies in your room, and the absence of towels upon your return. We sincerely apologize for any inconvenience caused and appreciate you bringing this to our attention. We understand the importance of these details in providing a comfortable stay and are reviewing your comments with our team to ensure our usual high standards are consistently met. Finally, it is wonderful to know that overall, you enjoyed your stay with us. We hope the charm of Gent and the comfort of our hotel made your sightseeing adventures all the more memorable. We hope we will have the opportunity to see you again in the future. Best regards, Veronique Van Hulle, General Manager

Brilliant location for city visit.

Customer review rating 5.0/5

S. M. J. Couples - Confirmed reviews ALL

Tip top

Dear S., We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that your stay at Novotel Gent Centrum was a satisfying one. We are delighted that you found our central location convenient for your city visit and that the cleanliness of our rooms met your expectations. Our housekeeping team works diligently to ensure that all our guests are welcomed to a pristine environment, and it's rewarding to know their efforts are appreciated. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

Dated rooms with broken facilities, disappointing breakfast

Customer review rating 2.0/5

Dominic Couples - Confirmed reviews ALL

The rooms were disappointing - the TV didn't work in the first room we were put in, so we had to pack all our things and move to another room, which was an Executive room upgrade. The upgrade was rather disappointing - a coffee machine, a can of beer and coke, dressing gown and slippers, and that was about it. The room was otherwise identical, except this room had a blocked sink which remained blocked for the duration of the stay. Other gripes - why is there only a power outlet on one side of the bed? doesn't everyone have a phone that needs charging these days? also no USB ports that I could find. The sofa bed was very tired - the cushions were ill-fitting and it was really only for occasional use. The whole room was a homage to 1990s brown decor, and frankly, needed a refresh. The breakfast was worth avoiding - expensive and like the rooms, rather tired, they ran out of food quickly, and strangely, for a Hotel located in Waffle central, there were no waffles. On the plus side, the staff were friendly and helpful and the hotel is perfectly located, especially for the Christmas market, which is literally outside the front door.

Dear Dominic, Thank you for taking the time to share your feedback. We are pleased that you found our staff to be friendly and helpful, which is a testament to the service we strive to provide. Our central location, especially during the festive season, is indeed one of the highlights we are proud of and we're glad it added convenience to your stay. However, we apologize for the issues you encountered in your room, such as the malfunctioning TV and the blocked sink. We understand the importance of having all amenities in perfect working order, and we regret any inconvenience this may have caused. Moreover, we take on board your comments regarding the charging facilities and room decor, recognising that modern travellers value easily accessible charging points and contemporary aesthetics. We are continuously working on improvements and will consider your feedback in our ongoing efforts to update our facilities. Finally, your observations about the breakfast offering and its value are duly noted; we aim to provide a variety of options and will review our breakfast selection to ensure it meets our guests' expectations. Nonetheless, we are grateful that you appreciated our team's efforts to assist you during your stay. The spirit of our team is something we take pride in, and it's rewarding to know that their dedication was noticeable. We hope to have the opportunity to welcome you back and provide you with a stay that reflects the high standards we set for ourselves. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Veronique Van Hulle, General Manager

Tired rooms, faulty equipment, poor breakfast but great location and nice staff.

TripAdvisor rating 3.0/5

Dominic M TripAdvisor review

The rooms were disappointing - the TV didn't work in the first room we were put in, and neither did the aircon (it was swelteringly hot) so we had to pack all our things and move to another room, which was an Executive room upgrade. The upgrade was rather disappointing - a coffee machine, a can of beer and coke, dressing gown and slippers, and that was about it. The room was otherwise identical, except this room had a blocked sink which remained blocked for the duration of the stay. Other gripes - why is there only a power outlet on one side of the bed? doesn't everyone have a phone that needs charging these days? also no USB ports that I could find. The sofa bed was very tired - the cushions were ill-fitting and it was really only for occasional use. The whole room was a homage to 1990s brown decor, and frankly, needed a refresh. The breakfast was worth avoiding - expensive and like the rooms, rather tired, they ran out of food quickly, and strangely, for a Hotel located in Waffle central, there were no waffles. On the plus side, the staff were friendly and helpful and the hotel is perfectly located, especially for the Christmas market, which is literally outside the front door.

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our staff friendly and helpful. Their dedication to guest service is a cornerstone of our hospitality, and it is always encouraging to hear such positive remarks about their effort. However, we regret to hear that your room did not meet your expectations and that you encountered a few inconveniences during your stay. We apologize for any inconvenience caused by the room's air conditioning and the blocked sink. Additionally, we understand the importance of having accessible power outlets and we are looking into improving these features to enhance our guest's experience. Our goal is to provide a comfortable and enjoyable stay, and we are saddened to learn that this was not entirely the case for you. We are also taking note of your comments regarding the breakfast selection and will strive to ensure that all our offerings are well-stocked and appealing to our guests. Finally, we are pleased that you appreciated our hotel's central location, especially during the festive season. The proximity to the Christmas market and other attractions is indeed one of the highlights for many of our guests. We are hoping to welcome you back in the future. All the best. Veronique Van Hulle, General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.