Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,216 reviews

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Novotel Gent Centrum - Image 1
Novotel Gent Centrum - Image 2
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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,216 reviews

Customer review rating 4.0/5

Nathalie D. Couples - Confirmed reviews ALL

Dear Nathalie, Thank you very much for your feedback. We’re delighted our central location during Gentse Feesten worked well for your stay and that you appreciated the seasonal pool area setup. However, we sincerely regret some aspects of your experience didn’t meet expectations. Your comments about maintenance standards have been noted, and we’ll review these areas with our teams to ensure consistent quality. Nonetheless, we’re pleased you found your room well-maintained and hope our city-center position let you fully enjoy Ghent’s vibrant festival atmosphere. We hope to welcome you back again. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Marko C. Couples - Confirmed reviews ALL

Dear Marko, We really appreciate this positive review of your recent visit. We appreciate your kind words about your stay in Ghent. It’s wonderful you found your room comfortable and enjoyed our central location. We’re especially glad Renata’s attentive service made your check-in smooth. Our team takes pride in offering refreshments during waiting periods, and we’re happy this helped you start your visit positively. However, we regret any inconvenience caused by the temporary delay in room access. During peak times, our team works diligently to prepare rooms while maintaining quality standards. Nonetheless, we’re thrilled our pedestrian-friendly location let you explore Ghent’s attractions effortlessly. The proximity to cultural landmarks remains one of our strongest assets for city explorers like yourselves. We look forward to seeing you again on your next visit. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Matthew C. Families - Confirmed reviews ALL

Dear Matthew, It was a pleasure to receive this kind review of your time with us. We are thrilled you had such a positive experience during your stay at Novotel Gent Centrum. It was wonderful to hear how much you appreciated the attentive service from our team, especially Peter. We take pride in providing spacious family accommodations and are delighted the room’s comfort met your needs. That said, we regret any shortcomings in our decor and appreciate your understanding as we continue to enhance our facilities. Finally, we are glad you enjoyed the varied breakfast options and hope you found our central location convenient for exploring Ghent’s historic sites. We look forward to seeing you again. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 3.0/5

Fabian C. Friends - Confirmed reviews ALL

Dear Fabian, We thank you for taking the time to provide us with your feedback. We’re pleased to know our hospitality standards and service quality during your multiple stays met your requirements. Your recognition of these efforts means a great deal to our team. That said, we regret any perception of imbalance between value and experience. While we aim to maintain competitive rates for our central offering, we’ll carefully consider your feedback. Finally, your kind words about our colleagues’ welcoming attitude have been shared with everyone. Their dedication to creating pleasant moments for guests like you remains our priority. We hope that you will return in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Fiona R. Business - Confirmed reviews ALL

Dear Fiona, Thank you very much for your feedback. We are delighted to know you had such a rewarding stay with us. Our team takes pride in providing attentive care to all guests, and we’re especially pleased that Renate’s assistance proved valuable during your medical needs. Your recognition of our ALL loyalty program motivates us to keep enhancing benefits for Classic members like you. We look forward to welcoming you back on a future trip. Best regards, Veronique Van Hulle, General Manager

Other web-users rate our hotel

  • 1,616 reviews 8.9/10 Location
  • 1,560 reviews 5.3/10 Room
  • 1,377 reviews 8.4/10 Service
  • 15 reviews 7.3/10 WiFi
  • 776 reviews 4.2/10 Comfort
  • 664 reviews 7.7/10 Breakfast
  • 541 reviews 5.2/10 Cleanliness
  • 440 reviews 3.9/10 Vibe

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