Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 889 reviews

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Novotel Gent Centrum - Image 1
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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  889 reviews

TripAdvisor Rating  4.0/5  1,789 reviews

Customer review rating 4.5/5

Phil W. Solo - Confirmed reviews ALL

Lovely hotel good location pleasant, helpful staff

Dear Phil, Please accept our sincere thanks for this kind feedback. We’re delighted our central location near St Bavo’s Cathedral contributed to your positive experience. Our team takes pride in offering seamless bookings through our official channels and maintaining consistent service quality for ALL members like yourself. The courtyard setting with its outdoor pool remains a favorite feature we’re glad you could enjoy during your stay. We hope to be able to welcome you back in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Andrew B. Solo - Confirmed reviews ALL

Friendly, welcoming hotel with clean, comfortable rooms and a great central location.

Dear Andrew, Thank you for this high rating. We’re delighted you enjoyed your stay at Novotel Gent Centrum. It’s wonderful to hear you appreciated our welcoming team and found your room comfortable. Our central position near St Bavo’s Cathedral makes exploring Ghent’s cultural treasures particularly convenient for guests. We look forward to welcoming you back. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 3.5/5

Susie M. Business - Confirmed reviews ALL

The room was comfortable and clean when I arrived. However, I did not have any housekeeping services during my entire stay. I also had a person who identified themselves as a "maintenance worker" enter my room when it was locked and I was sleeping without knocking first.

Dear Susie, We’re pleased your room met your expectations for comfort and cleanliness upon arrival. However, we sincerely regret some service aspects fell short of your expectations. Our team is always available to address any immediate concerns during stays, and we take note of your feedback regarding room access protocols. Finally, we hope you appreciated our central location near Ghent’s cultural landmarks during your conference visit. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Lyn H. Couples - Confirmed reviews ALL

Love coming back to this great hotel - comfortable, lovely breakfasts and friendly staff, plus the best location for getting around Gent

Dear Lyn, Thank you for taking the time to share your comments. We are thrilled to hear you had such a delightful stay at Novotel Gent Centrum. Our team takes pride in maintaining comfortable accommodations and serving breakfasts that help guests start their day right. It’s particularly rewarding to know our staff’s friendly service contributed to making your visit memorable while our central location proved convenient for exploring Ghent. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 0.5/5

Alban D. Families - Confirmed reviews ALL

When driving to the Novotel Gent and corresponding parking lot (garage), one must be aware that this location is now only reachable through driving into a vehicle exclusion zone (apparently many streets in the center of Gent now require a permit for authorizing said driving, which you must possess prior to driving on the corresponding streets). Note that all of said streets are monitored by automatic cameras, which record all cars (identifying and recording plate numbers as well) when passing the area. I want to underline the fact that before that we entered said exclusion zone, the hotel front desk told us that they would register our car plate and so, that permission was implicitly granted to us for reaching the hotel by car. We did believe it and did drive to said hotel... However, a week later we received, to our surprise, not one but two fines of 58Eur for illegal driving into the city centre, to be paid within 30 days after the fine issuance. Since then, I kept sending emails (at least 5 times) and calling the hotel front desk (over days) in order to find out whether our car was indeed registered by the hotel staff or not, but all that was in vain. I was even promised at some point that the hotel manager would call me back on my private phone number for finding a settlement, but since then I am still waiting for it… ACCS (the company issuing the fines) refused of course to consider our situation and to investigate the matter seriously. Providing them with the reservation number at the Hotel was of course not enough for them. Therefore, we are now left facing a digital administrative wall that threatens us for increasing the fine amounts, when not paying said fines in time and a Novotel management, which does not want to respond to our request for being heard! It's like organized extortion! Gent and Novotel Gent, for me, just sounds like never ever !!!

Dear Alban, Thank you for taking the time to share your feedback. We appreciate that you rated your booking experience and arrival process positively, indicating a smooth start to your visit. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the inconvenience you experienced with the city’s traffic regulations and will take your comments about pre-arrival communication into careful consideration. Nonetheless, we are pleased that you found value in your accommodation and recognized the quality service provided by our team during your family trip. We do hope that you might consider visiting us again in the future. Kind regards, Veronique Van Hulle, General Manager

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Other web-users rate our hotel

  • 1,357 reviews 8.6/10 Location
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  • 948 reviews 7.7/10 Service
  • 14 reviews 7.3/10 WiFi
  • 649 reviews 4.3/10 Comfort
  • 559 reviews 6.8/10 Breakfast
  • 470 reviews 4.7/10 Cleanliness
  • 329 reviews 4.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.