Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,117 reviews

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Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,117 reviews

Customer review rating 5.0/5

Ma N. L. Families - Confirmed reviews ALL

Im really satisfied with my stay in this hotel. Location is superb and staff are all friendly and very helpful.

Dear Ma N., We appreciate your thoughtful review. We are thrilled to hear your family enjoyed such a comfortable stay at Novotel Gent Centrum. It’s wonderful to know our facilities and attentive service contributed to your satisfaction. We take pride in creating a welcoming environment for families, and your feedback highlights the efforts of our team. We look forward to welcoming you back for another excellent experience with us. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Samuel G. Couples - Confirmed reviews ALL

Early check in was a breeze with Wael, the location of the hotel is perfect and they offered to help with everything they could.

Dear Samuel, Thank you for taking the time to share your feedback. We are thrilled to hear your stay with us was so enjoyable. Our team takes pride in making arrivals smooth and assisting guests throughout their visit. It’s wonderful that our central location allowed you to explore Gent with ease. We hope to have the occasion to welcome you back. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Michael G. Couples - Confirmed reviews ALL

Very engaging and helpful staff

Dear Michael, We really appreciate this positive review of your recent visit. We are delighted your experience at Novotel Gent Centrum met your expectations. Our team takes pride in providing attentive service, and we’re thrilled this contributed to your positive stay. That said, we regret any inconvenience with our internet connectivity and appreciate your understanding as we continually enhance our facilities. Nonetheless, our central location near St Bavo’s Cathedral remains ideal for exploring Ghent’s vibrant heart. We hope it added convenience to your couple’s getaway. We look forward to welcoming you back. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

Ilze G. Couples - Confirmed reviews ALL

There were some cosy moments with sauna room, but everything was fine.

Dear Ilze, We appreciate your kind review. We are delighted that you found our location convenient for exploring Ghent’s highlights. It’s wonderful to know the sauna added a cozy touch to your stay. We appreciate your kind words about the ease of booking through the ALL Accor App and your continued loyalty as a Classic member. Your perfect recommendation score is a true encouragement for our team. The entire team looks forward to welcoming you back in the future. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 3.5/5

Peter C. Business - Confirmed reviews ALL

I was at the Novotel for a seminar for 2 days.

Dear Peter, We appreciate you sharing your comments with us. We are pleased to hear that you found your room clean and tidy during your seminar visit. That said, we sincerely regret that certain aspects of the room’s amenities did not meet your expectations. Our team takes note of your observations regarding the bathroom features and sofa bed, as such details are crucial to our commitment to quality. While our property integrates historical elements into its design, we continuously assess updates to enhance guest comfort. Nonetheless, we are glad your overall experience was satisfactory and appreciate your recognition of our standards. The central location of our hotel allows easy access to local attractions, which we hope added convenience to your business trip. Thank you again; it would be a pleasure to welcome you back. Best regards, Veronique Van Hulle, General Manager

Other web-users rate our hotel

  • 1,516 reviews 8.7/10 Location
  • 1,453 reviews 5.5/10 Room
  • 1,212 reviews 8.6/10 Service
  • 17 reviews 7.1/10 WiFi
  • 718 reviews 4.5/10 Comfort
  • 638 reviews 7.4/10 Breakfast
  • 533 reviews 5/10 Cleanliness
  • 394 reviews 4.2/10 Vibe

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