Novotel Gent Centrum 3 stars

Name: Novotel Gent Centrum: Hotel in the historic centre of Gent - ALL
Address: Hoogpoort 52, Postadres : Goudenleeuwplein 5, GENT, 9000, BE
Telephone: +3292939002
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 1,203 reviews

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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

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Novotel Gent Centrum

Hotel that makes every moment matter

Novotel Gent Centrum welcomes you in the heart of historic Ghent, steps from St Bavos Cathedral, the Belfry and lively Korenmarkt. The hotel offers 117 modern rooms for business travelers and families. Children under 16 stay and have breakfast free when sharing with parents. Start the day with a rich breakfast buffet, relax in the wellness with sauna, hammam and fitness, or enjoy the outdoor pool in warmer months while exploring Ghents canals, museums and medieval streets.

The Novotel is ideal for exploring the city centre of Ghent and is in walking distance from pretty much anything you'll want or need. Enjoy the culture and gastronomy of the city at your doorstep and make sure to visit some of its interesting sights. We recommend a visit to the Design Museum, Museum of Industry, Labour and Textiles and the Belfry Tower. Don't forget to take a walk through the Millionaires' Qarter with its opulent houses. Various restaurants, bars, shops can be found around the corner

Experience Ghent, where history, canals and a youthful vibe come together in one of Flanders' most vibrant cities.

Ghent is a city that invites you to explore its history, culture and gastronomy. From Novotel Gent Centrum our guests can step directly into the heart of the city while enjoying the comfort and hospitality of Novotel

Veronique Van Hulle, Hotel Management

Hotel extras

In the heart of the historical city centre
Restaurants, sights and shops within walking distance
Hammam, sauna, fitness centre and outdoor pool
Delicious breakfast buffet, bar and restaurant
Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Room

Standard Room with 1 double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s)

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Room

Standard family room with sofa bed

4 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)

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Room

Superior room innercourt, quiet room with 1 double bed

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s)
Views: Courtyard View

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Room

Superior family room innercourt, quiet room with 1 double bed and 1 double sofa bed

Non contractual photo

4 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
Views: Courtyard View

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Room

Executive room with view on the historic city with 1 double bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Suite

Suite with lounge with historic city view, 1 double bed and 1 double sofa or bunk beds

4 pers. max
42 m² / 452 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
Views: City View

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

+32 9 293 90 02

+32 9 224 32 95

Railway station
Bus stop
Highway exit
Helipad/aerodrome

GOUDENLEEUWPLEIN

Bus stop

Access: 100 m / 0.06 mi

ST JAKOBS

Bus stop

Access: 200 m / 0.13 mi

KORENMARKT

Bus stop

Access: 200 m / 0.13 mi

DAMPOORT

Railway station

Access: 1 km / 0.63 mi

GENT CENTRUM

Highway exit

Access: 2 km / 1.25 mi

GENT ANDERE RICHTINGEN

Highway exit

Access: 4 km / 2.5 mi

ST PIETERS

Railway station

Access: 5 km / 3.13 mi

ZAVENTEM

Helipad/aerodrome

Access: 55 km / 34.38 mi

BELFORT

Historic monument

Access: 100 m / 0.06 mi

ST BAAFSPLEIN

Entertainment/theatre district

Access: 100 m / 0.06 mi

NTG

Entertainment/theatre district

Access: 100 m / 0.06 mi

ST JACOBS

Entertainment/theatre district

Access: 200 m / 0.13 mi

CASTLE OF THE COUNTS

Historic monument

Access: 200 m / 0.13 mi

SPHINX

Cinema district

Access: 200 m / 0.13 mi

ST BAAFSCATHEDRAL

Historic monument

Access: 200 m / 0.13 mi

ROYAL OPERA

Opera/symphony/concert hall

Access: 500 m / 0.31 mi

DECASCOOP

Cinema district

Access: 1 km / 0.62 mi

STUDIO SKOOP

Cinema district

Access: 2 km / 1.25 mi

SMAK CONTEMPORARY ART

Museums

Access: 2 km / 1.25 mi

CAPITOLE/MUSIC HALL

Opera/symphony/concert hall

Access: 3 km / 1.86 mi

PLANTENTUIN RUG

Botanical gardens

Access: 5 km / 3.13 mi

ICC

Opera/symphony/concert hall

Access: 5 km / 3.13 mi

FLANDERS SPORT CENTER

Sports centre

Access: 10 km / 6.21 mi

BRUGGE

Tourist attraction

Access: 40 km / 24.86 mi

BELGIAN COAST

Casino

Access: 45 km / 27.96 mi

BRUSSELS

Tourist attraction

Access: 50 km / 31.07 mi

BELGIAN COAST

Tourist attraction

Access: 70 km / 43.75 mi

ARDENNES

Tourist attraction

Access: 160 km / 100 mi

VELDSTRAAT

Shopping district

Access: 200 m / 0.13 mi

SHOPPINGCENTRE ZUID

Shopping district

Access: 500 m / 0.31 mi

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 120 m² / 1291.668 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 80

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.2/5 1,203 reviews

Daniel C. Couples - 8/2/2026 Confirmed reviews ALL

Dear Daniel, We appreciate you sharing your comments with us. We are pleased you found our rooms comfortable and appreciated the seamless booking process through our partner platform. However, we sincerely regret the delayed room readiness impacted your arrival experience. Our standard check-in begins at 14:00, and we are reviewing procedures to better align room preparations with guest arrivals. Nonetheless, we are delighted our central location allowed you to explore Ghent effortlessly. Our Gold members like you remain valued guests, and we are glad our team’s friendliness contributed positively to your stay. We hope to welcome you back. Best wishes, Veronique Van Hulle, General Manager

Alison K. Couples - 7/30/2026 Confirmed reviews ALL

Dear Alison, We really appreciate your feedback. We’re pleased your first experience in Ghent benefited from our central position near St Bavo’s Cathedral, ideal for exploring the city’s landmarks. However, we sincerely regret some aspects of your stay fell short. While our parking availability is limited due to the city’s circulation plan, we acknowledge the communication gap regarding your reservation. Our team is reviewing procedures to prevent similar oversights. Regarding ambient comfort, we’ve noted your observations about temperature regulation and will assess supplementary cooling options. We’re glad you found our booking platform straightforward and value your loyalty as a Classic member. Your insights help us maintain standards while addressing areas for improvement. We hope that you will return in the future. Best regards, Veronique Van Hulle, General Manager

David B. Families - 7/30/2026 Confirmed reviews ALL

Although in a great location the hotel is in need of modernisation. There is also a need to better communicate when booking that all bedrooms may have had pets in them. One of our party had a severe reaction following check-in to our room. On flagging to the staff there was little acknowledgement of the impact and although we were moved to a different room this wasn't available to us until around 4pm, meaning we were without a room for most of the day. Our previous experience of Novotel is that certain rooms are made available for pets to avoid situations like this. This impacted our entire stay in Ghent and should be clearer on the website / better communicated and could easily be avoided.

Dear David, Your feedback matters to us. We appreciate your recognition of our central location near Ghent’s cultural landmarks, which makes exploring the city convenient for families like yours. However, we sincerely apologize that your experience fell short in several areas. We regret the communication gaps regarding room allocations and pre-arrival information, particularly concerning parking reservations which we manage through our website to guarantee availability. While our team aims to resolve room changes promptly, we acknowledge the delay you experienced was unacceptable. Your feedback about allergen protocols has been noted, as we typically designate specific areas to prevent such situations. The whole team hopes to have the pleasure of seeing you again. Best wishes, Veronique Van Hulle, General Manager

Nathalie D. Couples - 7/23/2026 Confirmed reviews ALL

We stayed during the Gentse Feesten and it was a perfect location. Outside a small swimming pool and around it they made a beach with beach chairs 🏖️ Great 👍 Staff were kind and helpful 👍 The only thing I didn't like was the general cleanliness and need for some new materials. Rooms were clean, but the doors and elevators need some work. Doors in the corridor looked greasy and full fingerprints. The elevator even worse. The old worn down carpet in rooms and corridor needs to change and the curtains have holes. The rest of the room a bit outdated. Not the Novotel quality I know from other Novotels, this was more a Mercure.

Dear Nathalie, Thank you very much for your feedback. We’re delighted our central location during Gentse Feesten worked well for your stay and that you appreciated the seasonal pool area setup. However, we sincerely regret some aspects of your experience didn’t meet expectations. Your comments about maintenance standards have been noted, and we’ll review these areas with our teams to ensure consistent quality. Nonetheless, we’re pleased you found your room well-maintained and hope our city-center position let you fully enjoy Ghent’s vibrant festival atmosphere. We hope to welcome you back again. Best regards, Veronique Van Hulle, General Manager

Marko C. Couples - 7/23/2026 Confirmed reviews ALL

Nice hotel in the center of Ghent. We stayed only one night and were eager to explore the city, so didn't enjoy everything hotel needs to offer, such as the outdoor swimming pool and the restaurant. The room was spacious, with furniture a bit dated, but still very comfortable. Due to extreme heat and hotel being fully booked we couldn't get our room immediately, but were offered welcome drinks while waiting, which was very nice. The hotel is ideally located in the pedestrian area, few minutes walk from all major attractions. Breakfast was also good, but not impressive. We enjoyed our stay very much. Big thanks to Renata, the receptionist, who made sure we were super comfortable while waiting for our room to be ready and during our stay there.

Dear Marko, We really appreciate this positive review of your recent visit. We appreciate your kind words about your stay in Ghent. It’s wonderful you found your room comfortable and enjoyed our central location. We’re especially glad Renata’s attentive service made your check-in smooth. Our team takes pride in offering refreshments during waiting periods, and we’re happy this helped you start your visit positively. However, we regret any inconvenience caused by the temporary delay in room access. During peak times, our team works diligently to prepare rooms while maintaining quality standards. Nonetheless, we’re thrilled our pedestrian-friendly location let you explore Ghent’s attractions effortlessly. The proximity to cultural landmarks remains one of our strongest assets for city explorers like yourselves. We look forward to seeing you again on your next visit. Best wishes, Veronique Van Hulle, General Manager

Web-users rating

Other web-users rate our hotel

1,634 reviews 8.9/10 Location
1,553 reviews 5.3/10 Room
1,376 reviews 8.4/10 Service
14 reviews 7.1/10 WiFi
764 reviews 4.2/10 Comfort
664 reviews 7.8/10 Breakfast
541 reviews 5.2/10 Cleanliness
435 reviews 3.8/10 Vibe

182 reviews 8.3/10 Location
209 reviews 4.7/10 Room
169 reviews 7.3/10 Service
103 reviews 4.5/10 Comfort
87 reviews 8/10 Breakfast
77 reviews 4/10 Cleanliness
57 reviews 3/10 Vibe
34 reviews 4.2/10 Amenities

174 reviews 8.8/10 Location
188 reviews 5.7/10 Room
163 reviews 8.3/10 Service
87 reviews 4.1/10 Comfort
80 reviews 7.6/10 Breakfast
51 reviews 3.3/10 Vibe
48 reviews 5.7/10 Cleanliness
31 reviews 4.5/10 Amenities

52 reviews 8.7/10 Location
75 reviews 4.6/10 Room
48 reviews 8.6/10 Service
29 reviews 4.8/10 Cleanliness
28 reviews 4.1/10 Comfort
26 reviews 7.2/10 Breakfast
19 reviews 3.2/10 Vibe
13 reviews 4.5/10 Amenities

21 reviews 9.1/10 Location
29 reviews 5.4/10 Room
25 reviews 8.8/10 Service
15 reviews 5.6/10 Cleanliness
11 reviews 4.4/10 Comfort
9 reviews 3.2/10 Vibe
7 reviews 7.9/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Novotel Gent Centrum, check-in is available from 03:00 PM, and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Gent Centrum regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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Novotel Gent Centrum 3 stars

Hotel extras

Our accommodation(s)

Standard Room with 1 double bed

Standard family room with sofa bed

Superior room innercourt, quiet room with 1 double bed

Superior family room innercourt, quiet room with 1 double bed and 1 double sofa bed

Executive room with view on the historic city with 1 double bed

Suite with lounge with historic city view, 1 double bed and 1 double sofa or bunk beds

Hotel location

Hotel services

GOURMETBAR

GOURMETBAR

Breakfast

Pool

Fitness center

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Our other establishments nearby

Novotel Gent Centrum 3 stars

Description

Hotel extras

Our accommodation(s)

Standard Room with 1 double bed

Standard family room with sofa bed

Suite with lounge with historic city view, 1 double bed and 1 double sofa or bunk beds

Hotel location

Access and transport

Hotel services

GOURMETBAR

GOURMETBAR

Breakfast

Pool

Fitness center

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Our other establishments nearby