Novotel Gent Centrum Hotel 3 stars

The location of the hotel was great. The rooms were very clean and the staff was super friendly and helpful.

The majority of the staff was indifferent, not friendly. In the website it was not mentioned that there is an extra cost for the parking space. The room was not clean (bathroom and toilet were smelling) and the general feel of the facility is "old"

Location of the hotel is right in the center of Gent. Service is good, very friendly. Unfortunately the rooms are a bit dated, the bathroom is nog how they promote it in the pictures. The waterpower of the shower was really poor and there were hairs from the previous guests in the shower.

1. Within walking distance to all mayor landmarks. 2. Forget about the A/C or Heater. It doesn’t work. 3. Parking is incredible small!! If you drive anything larger than a BMW SUV forget about it. 4. Breakfast needs way way way more improvement. It’s your typical French light breakfast. Way overpriced for the food served. There’s a McDonald’s and BK close by. 5. Bathrooms set up is super weird. Not convenient if you are more than 2 in a room. 6. The rooms are not so big. They are all about the same size regardless of what type of room you get.

Well equipped hotel in center of Ghent with great service, nice and cosy bar including a great terrace sided by swimming pool. Always glad to stay in this great place

The drive to hotel is a bit scary driving on tram lines and driving where no vehicles are allowed . Advise more info over explaining route and drive in to hotel

1. Breakfast needs way more updating. I stayed in Brussels, Antwerp, Mons and Gent. This hotel had the worst breakfast of them all. 2. Parking is super tight! Ended up scratching my car while trying to get out of the parking garage! 3. A/C does not work!. It turns on but does not cool. Ended up getting 2 fans from front desk which where so small they caused not impact. 4. The only plus on this hotel is that is centric to all sites. However, as i walked around I noticed there were more hotels within the vicinity providing the same central location.

Een beetje vergane glorie

Though typically I wouldn’t rate based on one factor this time I will. The AC didn’t work and it was stifling hot. I was moved from the second to the fourth floor and given a small table fan but there was no one repairing the AC for the “entire hotel” during my entire weekend stay. I find this hard to believe or simply not excusable for a large hotel chain that can afford emergency repair technicians. Unless the AC never really worked in the first place….Again for this level of hotel it is inexcusable.

This was a refreshing experience in these dark Corona days. Everything necessary to make my stay comfortable was provided. Upon my arrival, I got a goodie bag with all toilet necessities, normally to be found in the room. This kept interaction with the room personnel to a minimum. Also, at breakfast, no common trays but individual food bags. I felt extremely comfortable with the Covid measures. The bar was closed, but I can live without. You can find no better location in Ghent. Despite being in the real centre of Ghent, the rooms are spacious, quiet end relaxing.

Put the bed 30cm further from the wall for more comfort. Now it is difficult to get in or out of bed. Very nice breakfast and good bed. Clean room and bathroom. Pleasant stay in the heart of the city.

I stay in this resort some times a year, very closed historic center and city pearling, nice staff, excellent breakfast, nice rooms, small fitness zone. The bar corner has a little menu, kitchen is right.

We love staying at this hotel. It is very central, the staff are extremely pleasant and knowledgeable about Ghent. The rooms are a good size with nice bathrooms. Very nice bar area and not expensive to eat or drink. For the better weather it has a really nice swimming pool which is lovely to have a drink by. Hope to be back in March.

Room is clean and breakfast is good , delicious everything is perfect. In the buffet we have waffel merchine. coffee is aromatic. Sauna is comfortable. there is perfect for family and for kids. I want to stay too if i am in gent once more.

The location was great! We enjoyed walking around the city, all within short distances from the hotel. The best part was there was a Christmas market right outside the hotel doors! It was easy to go around and then bring back your shopping to the hotel room and come back out again.