Novotel Gent Centrum Hotel 3 stars

It is a nice hotel with friendly staff and good breakfast, in the very Center of Mechelen. However i was given a room directly in front of the elevator, despite my preferences being the opposite in the Accor club settings. I wonder why they ask?

friendly, helpful staff. fantastic location, slightly confusing entrance with tired rooms which felt in need of an upgrade. also really bad eco credentials

Great stay with family and friends

Waiting time in the restaurant was way too long

Lovely room, service and good breakfast

Central, nice rooms & lovely view of the church & surrounding buildings.

Check in was friendly & efficient, the room was comfortable and everything worked as expected. The location was excellent, being close to the city and sights. Breakfast was well organised and set us up for the day. All very friendly

Very good, friendly staff. easy access breakfast even if 6:30 is a bit late for me

Everything fine as usual with only the following 2 remarks: 1) although pillows were available with different hardness they were still all too hard according to my wife. It would be appreciated if some softer pillows could be made available to customers 2) In the house next to our room restructuring works were ongoing which had as a result that we woke op at 07:00 in the morning due to the noise of the ongoing works. This is not something that the hotel can really solve or is responsible for but it annoyed us anyway as being on vacation we intended to sleep a bit longer than usual.

It was a great stay, the hotel is conveniently located, the staff was nice and helpful. Enjoyed the room has a mini fridge

Room was ok, but had heater defect that wasn’t resolved. Taxi was late, which meant that we nearly missed train home!

Friendly and helpful staff. Excellent breakfast. Great city centre location.

Lovely comfortable bed, great shower & modern bathroom. Very clean. Really appreciated being able to open the window (hotel rooms are usually sealed and very stuffy). Delicious breakfast with lots of choice. Great central location. Friendly & helpful staff. Negatives: irritating that the loo and bathroom were separate rooms; our daughter was on the sofa bed which only had a sheet & blanket - a duvet would have been more comfortable (& warmer); the bedroom was a little shabby (e.g. one bedside shelf was missing its edge strip).

Was good in general, few improvemtns can be done for the rooms

stayed for two nights here. The reception staff were very nice and friendly and moved me to a quieter room. the room was ok. v dark and quite tired looking- needs refurbishment generally. only major problem was that on the morning of Oct. 19th, the water pressure was so poor that it was difficult to have a shower. A colleague staying in another room, on another floor, also experienced the same problem. The electricity supply also seemed erratic-- on Friday 18th the phone took around 4 hours to charge; the same phone, plugged into the same port, took 1.5 hours to charge on the 19th. Evidently, there are some issues with your electricity and water pressure when experiencing high volume usage. not really acceptable in a modern hotel, especially given the rate I was charged (133 without breakfast)