Dear Meredith, Many thanks for your valuable feedback. It is wonderful to know that our location, right in the heart of Ghent and only 350 metres from St Bavo’s Cathedral, made such a positive impression on your visit. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is always available to address any concerns on the spot, and we regret that we were not made aware of these issues during your time with us. Nonetheless, your overall satisfaction and your willingness to recommend us mean a great deal to our team. We hope to see you again in the future. Best regards, Veronique Van Hulle, General Manager

Dear Alan, Thank you for choosing our hotel and for sharing your review. We are glad you found our hotel easy to locate and that your stay with us was comfortable. Our central position, just 350 metres from St Bavo’s Cathedral, makes us a convenient base for exploring Ghent and we value that this added to your experience. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. Your thoughts on our sustainability efforts and the loyalty programme matter to us, and we take them into consideration as we keep working to deliver a better experience for our guests. Nonetheless, we appreciate your kind recommendation score and your trust in booking directly through our website. Our team is always here to make every stay a pleasant one, from check-in to check-out. It would be our pleasure to have you return in the future. Best wishes, Veronique Van Hulle, General Manager

Dear Lisa, We appreciate you bringing your concerns to our attention. We are delighted that you enjoyed our central location and found our team welcoming during your visit. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our housekeeping team provides daily service to every room, and we regret that this was not reflected in your experience. Our hotel occupies a historic building with medieval walls still visible today, which gives it a unique character, though we understand the décor may feel less contemporary. We will certainly take your comments on board. Nonetheless, it is rewarding to know that our location, just 350 metres from St Bavo’s Cathedral, contributed positively to your stay, and that the warmth of our staff left a good impression. We hope we have the pleasure of seeing you again in the future. Take care, Veronique Van Hulle, General Manager

Dear Herman, Thank you for reviewing your visit to our hotel. We are delighted that you enjoyed our hotel’s location, just a short stroll from Ghent’s main places of interest. It is great that your Superior Room overlooking the inner courtyard gave you a glimpse of the city’s rooftops and towers, and that you found it wonderfully quiet at night. You clearly valued the extensive breakfast selection and our team’s warm, helpful service. We hope to welcome you back for an improved experience in the future. Best wishes, Veronique V. Hulle, General Manager

Dear Elaina, Thank you very much for your feedback. We are delighted that Renata and Stefano made such a warm impression during your family stay. Our team takes real pride in offering attentive service, and it means a lot that you felt so well looked after. We are also glad you enjoyed our varied breakfast spread and found everything well stocked to start your day. That said, we are sorry about the unusual scent you noticed in the reception area. Our team would have been happy to assist had we been made aware at the time. As for recycling, we do take steps to reduce our environmental footprint, with towel reuse policies and energy-saving systems in place, and we would be happy to share more details on your next visit. Nonetheless, it is wonderful that you made the most of our outdoor pool and private sauna. We love that you found them refreshing and relaxing after your time exploring the city. Our central location, just steps from St Bavo's Cathedral, also makes it easy to enjoy everything Ghent has to offer, and we are glad you appreciated how convenient it was. It would be a pleasure to welcome you again. Best regards, Veronique Van Hulle, General Manager

Bonjour Eric, Merci pour ce super commentaire ! Nous sommes ravis que vous ayez trouvé un si bon accueil parmi nous. Votre séjour professionnel semble avoir été une réussite, et c’est exactement ce que notre équipe s’efforce d’offrir chaque jour. Au plaisir de vous revoir parmi nous, Veronique Van Hulle, General Manager

Dear Stein, We appreciate you sharing your comments with us. We are delighted that you found your executive room nice and spacious, and that our breakfast team made a lasting impression on you. It is also lovely to hear that our reception staff were friendly and that you had plenty of towels to enjoy a comfortable stay. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that the overall feel of the room did not reflect the standard we aim for, and we acknowledge your comments about the water pressure in the bathroom. We also note your remarks regarding the internet speed and the delayed follow-up after your arrival date change. Our team is always available on site to help resolve any concerns as they arise. Nonetheless, we are pleased that you appreciated our central location, only a short stroll from St Bavo’s Cathedral, and that the breakfast offering was to your liking. Our lavish breakfast with local products is something we take great pride in. We hope to have the pleasure of welcoming you again. Kind regards, Veronique Van Hulle, General Manager

Dear A., Thank you for taking the time to share your feedback. We are delighted that you found our hotel so well placed and that you made the most of the sauna, gym, and swimming pool. Our team takes great pride in offering these spaces for guests to unwind after a busy day. That said, we are sorry that our breakfast did not fully meet your expectations. We offer a lavish spread with local products and our Gourmet Bar team is always happy to assist with any preferences. Nonetheless, we are thrilled to know you would recommend us and plan to return with your family. Our kids corner and family-friendly atmosphere make the hotel a wonderful choice for a family visit. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Veronique Van Hulle, General Manager

Dear Elie, Thank you for sharing such a valuable review. We are delighted that you enjoyed our central location and found your stay at Novotel Gent Centrum a nice experience. It is also great to know our team could offer you a room upgrade and that their helpfulness made a positive impression. Thank you again; we hope that you will return. All the best, Veronique Van Hulle, General Manager

Dear Maria, Many thanks for sharing your review. We are thrilled that you loved the Corona Beach setup on our terrace. It is wonderful to hear that the sand, deck chairs, and parasols added to your enjoyment on such a hot day. Our team is glad you felt warmly welcomed by Serda, Wael, and Kaz. They take real pride in making every guest feel at home, and your recognition means a lot to us. We are pleased that your room was clean and comfortable, with everything you needed for a relaxing stay. It is also lovely that you could hear the Sunday bells chiming, a little touch of Ghent’s charm. Our central spot makes it easy to explore the cathedral, the Groentenmarkt, and the castle, all just a short stroll away. We are happy you found so many bars, shops, and boat trips right on your doorstep. Thank you for mentioning our secure underground parking and the fair bar prices. We appreciate your advice for future guests about booking a space and registering their licence plate. The entire team looks forward to welcoming you back in the future. Best wishes, Veronique Van Hulle, General Manager

Dear C., We appreciate your candid feedback; thank you. We are delighted that you enjoyed your stay with us and appreciated the comfort of your room, our breakfast selection and the pool. Our team is glad you found these aspects convenient for your family trip. However, we are sorry for the inconvenience with on-site parking height limits. Our reception team always aims to support with arrangements for different vehicle types. It is great that our staff was able to help you locate an alternative car park nearby. Finally, we value your mention of our excellent city centre location. Being steps from Gent’s key attractions is something guests often enjoy, and we are pleased you found it so practical for your visit. We hope to be able to welcome you again. Best regards, Veronique Van Hulle, General Manager

Dear N., Thank you very much for this kind review. We appreciate your kind words about our team. It is wonderful to know you found everyone helpful ahead of your visit and throughout your stay. Our staff always aim to help with the details, so arranging parking and supporting you during check-in and check-out made a difference for your trip. We are pleased to hear your room met your needs and your family was comfortable, including the arrangement for your children. Our team prepares each space with care so everyone feels welcome after a long journey. It is great that you valued our city centre location and enjoyed the convenience during your time in Ghent. We are also glad the Accor ALL loyalty programme met your expectations. It would be our pleasure to have you return on another occasion. Very best wishes, Veronique Van Hulle, General Manager

Dear Teresa, Thank you for writing a review. We are delighted that you found our team welcoming and helpful during your stay. It means a lot to us that you enjoyed the warm atmosphere created by our staff and appreciated a smooth solution when your room needed extra attention. Our team is committed to making every guest feel at home and your comments are truly encouraging. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that some shared spaces and amenities did not reflect the standards you hoped for. Please know that your observations about comfort and upkeep are taken seriously by us; our team aims to keep all areas enjoyable for everyone and are always available to assist during your visit. Nonetheless, we are pleased that the pool area, breakfast selection, and our central location enhanced your time at Novotel Gent Centrum. We are glad you had the opportunity to enjoy the fresh waffles and make the most of the amenities close to the heart of Gent. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Veronique Van Hulle, General Manager

Dear John, Thank you for sharing such a valuable review. We are delighted you appreciated the overall atmosphere of our hotel during your stay. However, we apologize for any disappointment caused by the issues with some room features you encountered. Our team aims to ensure that all amenities function reliably, and we regret that your feedback did not result in a quick solution this time. Nonetheless, it is wonderful that you found our central location convenient for exploring Ghent, just steps away from many of the city’s highlights. Thank you again; it would be a pleasure to welcome you back. Best regards, Veronique Van Hulle, General Manager

Dear Pablo, We take your feedback seriously and will use it to improve our services. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comments about your overall experience and feedback on our loyalty programme highlight important areas for us to consider. We value suggestions from our loyal guests and always welcome input on how we can enhance our offerings. As a loyal Accor guest, we believe you deserve more respect, and as a gesture of appreciation, we will award you additional loyalty points to your ALL – Accor Live Limitless card. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Veronique Van Hulle, General Manager

Dear Matthew, We appreciate you sharing your comments with us. We are pleased you valued the facilities offered and found the cleaning standards in your room up to your expectations. However, we regret that the style and age of the room did not meet your expectations for modernity. Our team does its best to keep everything in excellent condition so guests can feel at ease during their stay. Nonetheless, we are glad you appreciated the hotel’s central location in Gent. We hope to have the pleasure of welcoming you again. Kind regards, Veronique Van Hulle, General Manager

Dear Brendan, Thank you for choosing our hotel and for sharing your review. We appreciate your recognition of Eduardo’s assistance during your family stay, and it is good to know that our team could help you with the maintenance issue in your room. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how important it is for breakfast service to be timely and well-stocked throughout the morning, and we regret the inconvenience you experienced with the food and plates. We also apologize for the wait in addressing the maintenance in your bathroom, as well as for any disappointment with the condition of the guest rooms. Finally, we take note of your overall impression, and we thank you for sharing your honest feedback. It would be our pleasure to have you return in the future. Best wishes, Veronique Van Hulle, General Manager

Dear Tuna, Thank you for sharing such a valuable review. We are glad you enjoyed our convenient location close to vibrant dining spots, and that you found the outdoor terrace a pleasant place to relax. Our team appreciates your kind words about their support, and it is nice to hear that the air conditioning contributed to your comfort. We are also pleased that booking through the app felt straightforward and easy. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We recognize your feedback about the need for updates in the guest rooms, the limited number of power sockets, in-room amenities, and your feelings about the loyalty member recognition. We also recognize your comments regarding the bar and gym services. We take your remarks seriously, and they help us as we strive to deliver a better experience. Nonetheless, it means a lot to us that in spite of these concerns, you would choose to return. Your mention of our supportive staff, especially Eduardo, Raquel, and Serda, will be shared with them. Their efforts make all the difference for our guests. We hope to be able to welcome you back in the future. Kind regards, Veronique Van Hulle, General Manager