Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,178 reviews

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Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,178 reviews

Customer review rating 3.0/5

Jonkers J. Business - Confirmed reviews ALL

Dear J., Thank you for reviewing your visit to our hotel. We are pleased to hear our central location in Ghent contributed to the convenience of your business trip. Being steps away from key landmarks like St. Bavo’s Cathedral allows guests to efficiently balance work and leisure. That said, we sincerely regret the maintenance issues you encountered and the challenges with bathroom conditions. Our 24-hour reception team is always available to address such matters during stays, and we’ve shared your observations about room facilities with our technical team for review. While our rooms are designed for comfort, we acknowledge your feedback on areas needing attention and will use it to refine our upkeep standards. We all hope to welcome you back in the future. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 2.0/5

Christer F. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Cecilie H. Business - Confirmed reviews ALL

Dear Cecilie, Many thanks for your valuable feedback. We’re pleased to hear you found your room spacious during your visit. Our team takes pride in providing comfortable accommodations for guests traveling for work. That said, we sincerely regret that certain aspects of your experience fell short. We acknowledge your comments about the check-in process and are reviewing procedures to improve efficiency during peak times. Your observations regarding room amenities and ambiance have been noted as we strive to maintain consistent standards. Nonetheless, we value your loyalty as a Classic member of our ALL Accor program. Your insights help us enhance benefits for our valued members. We look forward to the pleasure of welcoming you back. Best regards, Veronique Van Hulle, General Manager

Customer review rating 0.5/5

Man H. L. Couples - Confirmed reviews ALL

Dear Man, It is disheartening to learn that we fell short of your expectations. We sincerely apologize that your recent stay did not meet your expectations. Your feedback highlights several areas where we fell short, from the booking process to your accommodation experience. While we aim to provide consistent quality through our 24-hour reception and central location, we regret this wasn’t reflected during your visit. Our team takes your comments seriously and will review them to identify improvement opportunities. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Jean-marie S. Solo - Confirmed reviews ALL

Dear Jean-Marie, Thank you for positively reviewing your visit. We are delighted you enjoyed your stay at Novotel Gent Centrum. Our team is thrilled you appreciated our central location near cultural landmarks. Your praise for the comfortable room and welcoming bar atmosphere motivates us to maintain these standards. We also value your recognition of our staff’s attentive service, which we consider fundamental to creating memorable experiences. The entire team looks forward to welcoming you back for a future visit. Kind regards, Veronique Van Hulle, General Manager

Other web-users rate our hotel

  • 1,544 reviews 8.7/10 Location
  • 1,460 reviews 5.5/10 Room
  • 1,269 reviews 8.6/10 Service
  • 16 reviews 7.7/10 WiFi
  • 706 reviews 4.5/10 Comfort
  • 643 reviews 7.4/10 Breakfast
  • 534 reviews 5.1/10 Cleanliness
  • 406 reviews 4/10 Vibe

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