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Novotel Gent Centrum Hotel 3 stars

Customer review rating 4.3/5 6,423 reviews

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Novotel Gent Centrum
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+ 17 Services

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Gent Centrum

Hoogpoort 52
Postadres : Goudenleeuwplein 5
9000 gent

Tel: +3292939002

Fax: (+32)9/2243295

Check-in from 14h00

Check out up to 12h00



  • Wondelgem Evergem :  1 GENT CENTRUM 1

  • By plane

    BRUSSELS NAT. AIRPORT At 55km / 34.38 miles

  • By helicopter

    ZAVENTEM At 55km / 34.38 miles

  • By car

    GENT ANDERE RICHTINGEN At 4km / 2.5 miles

  • By car

    GENT CENTRUM At 2km / 1.25 miles

  • By train

    DAMPOORT At 1km / 0.63 miles

  • By train

    ST PIETERS At 5km / 3.13 miles

GPS :51.054213, 3.723646

Hotel services


Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Gent itself.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • 9 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 117 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 14 connecting rooms
    • No non-smoking room
    • 4 floors
  • Languages spoken at the hotel
    • English
    • French
    • Dutch
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
    • On site
    • Private
  • Outdoor Pool Currently unavailable
    • Outside
    • On site
  • Fitness Room + Sauna + Hammam
    • On site
    • Hammam
    • Sauna room
  • Services for children
    • Childrens library
    • Board games available
    • Play area
    • Indoor playground for children

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Tasty dishes are prepared with fresh ingredients. The Gourmet Bar offers delicious snacks, quick meals and seasonal specialities. Healthy and balanced food in a friendly and relaxed atmosphere. Children have their own menu.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 120

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Gent Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,423 reviews

TripAdvisor Rating 4.0/5

1,644 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

Customer review rating 5.0/5

Marco Business - 15/10/2021 Confirmed reviews ALL

I had a great stay at Novotel Gent centrum. It is located in a great area in the city, the personnel is very kind and always available to help, the quality of the room, services and breakfast is excellent. I was there for a business trip and I used one of their conference rooms. The entire experience was smooth and everything worked perfectly. The facilities for the business meeting were great and the lady in charge of running it very professional and helpful.

Good location.

Customer review rating 4.0/5

Andrew Business - 08/10/2021 Confirmed reviews ALL

All was good except the AC did not work. Thankfully it was cool enough outside to have the window open.

Understaffed and blame covid for everything

Customer review rating 3.0/5

Peter C. Couples - 26/09/2021 Confirmed reviews ALL

As a seasoned traveler I used Novotel hotels throughout Europe on a regular basis by choice and to be honest this was the first time I’ve ever had such a disappointing stay. Bar service was so slow but it wasn’t because the staff didn’t try their best on the contrary they were just short staffed. The breakfast was an absolute disappointment no clean tables wooden cutlery and only one coffee machine working, not to mention the food, no bacon, rubber like scrambled eggs very limited charcuterie and cheese and you have the brass neck to charge €21 per person for it. The keycard didn’t work on four occasions in one day. All in all a complete disappointment, total waste of time and money but at least it didn’t rain.

Dear Peter C., Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location and comfortable and spacious rooms.

Customer review rating 4.0/5

John P. Families - 24/09/2021 Confirmed reviews ALL

The location is excellent. As a gold member I was given an upgrade to an executive room which was large and comfortable.

Some Issues

Customer review rating 2.0/5

David Business - 14/09/2021 Confirmed reviews ALL

Room 237 first night. Got bitten all over. Changed rooms next morning Room 235 for 2 nights. No room housekeeping service at all

Expensive for what it is

Customer review rating 3.0/5

Warren Business - 07/09/2021 Confirmed reviews ALL

Hotel is ok. For a Novotel I thought the standards would be higher as I have stayed in a few. The price of the room was expensive for what it is.

Great stay

Customer review rating 4.5/5

Oscar F. Couples - 06/09/2021 Confirmed reviews ALL

A relaxed stay in a great city close to fantastic restaurants. perfect getaway.

Location is perfect!!

Customer review rating 5.0/5

M. Families - 05/09/2021 Confirmed reviews ALL

Such a nice location and cozy

Well located, excellent staff

Customer review rating 4.0/5

Anonymous Families - 02/09/2021 Confirmed reviews ALL

We stay at novotel a few times a year. We are primarily happy with the staff and overall cleanliness. The hotel needs some tiding up (chipped corners, doors etc.) and attention to detailed cleaning (inside window openings and primarily elevators).

Very nice location

Customer review rating 4.0/5

Vandeursem Families - 27/08/2021 Confirmed reviews ALL

The location of the hotel was great. The rooms were very clean and the staff was super friendly and helpful.

Staff must be more polite and friendy - rooms more clean and upgraded

Customer review rating 2.5/5

Anonymous Families - 26/08/2021 Confirmed reviews ALL

The majority of the staff was indifferent, not friendly. In the website it was not mentioned that there is an extra cost for the parking space. The room was not clean (bathroom and toilet were smelling) and the general feel of the facility is "old"

Perfect location, nice service but a bit dated

Customer review rating 3.5/5

Melinda Families - 24/08/2021 Confirmed reviews ALL

Location of the hotel is right in the center of Gent. Service is good, very friendly. Unfortunately the rooms are a bit dated, the bathroom is nog how they promote it in the pictures. The waterpower of the shower was really poor and there were hairs from the previous guests in the shower.

Well located, but needs improvements

Customer review rating 1.5/5

Nope Families - 17/08/2021 Confirmed reviews ALL

1. Within walking distance to all mayor landmarks. 2. Forget about the A/C or Heater. It doesn’t work. 3. Parking is incredible small!! If you drive anything larger than a BMW SUV forget about it. 4. Breakfast needs way way way more improvement. It’s your typical French light breakfast. Way overpriced for the food served. There’s a McDonald’s and BK close by. 5. Bathrooms set up is super weird. Not convenient if you are more than 2 in a room. 6. The rooms are not so big. They are all about the same size regardless of what type of room you get.

Centrally located great hotel

Customer review rating 5.0/5

R. F. Families - 16/08/2021 Confirmed reviews ALL

Well equipped hotel in center of Ghent with great service, nice and cosy bar including a great terrace sided by swimming pool. Always glad to stay in this great place

Lot's of room for improvement

TripAdvisor rating 2.0/5

KAINRAZIEL 14/08/2021 TripAdvisor review

1. Breakfast needs way more updating. I stayed in Brussels, Antwerp, Mons and Gent. This hotel had the worst breakfast of them all. 2. Parking is super tight! Ended up scratching my car while trying to get out of the parking garage! 3. A/C does not work!. It turns on but does not cool. Ended up getting 2 fans from front desk which where so small they caused not impact. 4. The only plus on this hotel is that is centric to all sites. However, as i walked around I noticed there were more hotels within the vicinity providing the same central location.


TripAdvisor rating 3.0/5

wim2977 22/01/2020 TripAdvisor review

Put the bed 30cm further from the wall for more comfort. Now it is difficult to get in or out of bed. Very nice breakfast and good bed. Clean room and bathroom. Pleasant stay in the heart of the city.

Dear Wim, Thank you for taking time to review your recent visit. It is rewarding to know that you had an enjoyable stay and appreciated our high standards. Thank you for your suggestion regarding the position of the bed, we will certainly be taking this into consideration in order to ensure the comfort of our future guests. We are also glad that you enjoyed our breakfast. With such a great variety of both sweet and savoury foods, there is something for everyone to enjoy at the beginning of their day. We hope that you will return for an even better experience in future. Kind regards, Petra DE MEYERE, General Manager


TripAdvisor rating 5.0/5

Mrloop2004 Business - 20/01/2020 TripAdvisor review

I stay in this resort some times a year, very closed historic center and city pearling, nice staff, excellent breakfast, nice rooms, small fitness zone. The bar corner has a little menu, kitchen is right.

Christmas Trip 2019

TripAdvisor rating 5.0/5

patmar58 Couples - 03/01/2020 TripAdvisor review

We love staying at this hotel. It is very central, the staff are extremely pleasant and knowledgeable about Ghent. The rooms are a good size with nice bathrooms. Very nice bar area and not expensive to eat or drink. For the better weather it has a really nice swimming pool which is lovely to have a drink by. Hope to be back in March.

place good nice steff

TripAdvisor rating 5.0/5

dfgghh Family - 29/12/2019 TripAdvisor review

Room is clean and breakfast is good , delicious everything is perfect. In the buffet we have waffel merchine. coffee is aromatic. Sauna is comfortable. there is perfect for family and for kids. I want to stay too if i am in gent once more.

Great location!

TripAdvisor rating 5.0/5

Travel233757 Business - 11/12/2019 TripAdvisor review

The location was great! We enjoyed walking around the city, all within short distances from the hotel. The best part was there was a Christmas market right outside the hotel doors! It was easy to go around and then bring back your shopping to the hotel room and come back out again.

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