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Novotel Gent Centrum Hotel 3 stars

Customer review rating 4.3/5 6,382 reviews

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Novotel Gent Centrum
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+ 17 Services

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Outdoor sports
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 7 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Gent Centrum

Hoogpoort 52
Postadres : Goudenleeuwplein 5
9000 gent

Tel: +3292939002

Fax: (+32)9/2243295

Check-in from 14h00

Check out up to 12h00



  • Wondelgem Evergem :  1 GENT CENTRUM 1

  • By plane

    BRUSSELS NAT. AIRPORT At 55km / 34.38 miles

  • By helicopter

    ZAVENTEM At 55km / 34.38 miles

  • By car

    GENT ANDERE RICHTINGEN At 4km / 2.5 miles

  • By car

    GENT CENTRUM At 2km / 1.25 miles

  • By train

    DAMPOORT At 1km / 0.63 miles

  • By train

    ST PIETERS At 5km / 3.13 miles

GPS :51.054213, 3.723646

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Tasty dishes are prepared with fresh ingredients. The Gourmet Bar offers delicious snacks, quick meals and seasonal specialities. Healthy and balanced food in a friendly and relaxed atmosphere. Children have their own menu.

Our restaurants and bars


Type of cuisine: International

Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Gent itself.


At Gourmet Bar we believe in business ànd pleasure and therefore this is the meeting place of Ghent. With his casual atmosphere, GourmetBar is the perfect setting for everyone, for every moment of the day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 120

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Gent Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,382 reviews

TripAdvisor Rating 4.0/5

1,641 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Some Issues

Customer review rating 2.0/5

David Business - 14/09/2021 Confirmed reviews ALL

Room 237 first night. Got bitten all over. Changed rooms next morning Room 235 for 2 nights. No room housekeeping service at all

Expensive for what it is

Customer review rating 3.0/5

Warren Business - 07/09/2021 Confirmed reviews ALL

Hotel is ok. For a Novotel I thought the standards would be higher as I have stayed in a few. The price of the room was expensive for what it is.

Great stay

Customer review rating 4.5/5

Oscar F. Couples - 06/09/2021 Confirmed reviews ALL

A relaxed stay in a great city close to fantastic restaurants. perfect getaway.

Location is perfect!!

Customer review rating 5.0/5

M. Families - 05/09/2021 Confirmed reviews ALL

Such a nice location and cozy

Well located, excellent staff

Customer review rating 4.0/5

Anonymous Families - 02/09/2021 Confirmed reviews ALL

We stay at novotel a few times a year. We are primarily happy with the staff and overall cleanliness. The hotel needs some tiding up (chipped corners, doors etc.) and attention to detailed cleaning (inside window openings and primarily elevators).

Very nice location

Customer review rating 4.0/5

Vandeursem Families - 27/08/2021 Confirmed reviews ALL

The location of the hotel was great. The rooms were very clean and the staff was super friendly and helpful.

Staff must be more polite and friendy - rooms more clean and upgraded

Customer review rating 2.5/5

Anonymous Families - 26/08/2021 Confirmed reviews ALL

The majority of the staff was indifferent, not friendly. In the website it was not mentioned that there is an extra cost for the parking space. The room was not clean (bathroom and toilet were smelling) and the general feel of the facility is "old"

Perfect location, nice service but a bit dated

Customer review rating 3.5/5

Melinda Families - 24/08/2021 Confirmed reviews ALL

Location of the hotel is right in the center of Gent. Service is good, very friendly. Unfortunately the rooms are a bit dated, the bathroom is nog how they promote it in the pictures. The waterpower of the shower was really poor and there were hairs from the previous guests in the shower.

Well located, but needs improvements

Customer review rating 1.5/5

Nope Families - 17/08/2021 Confirmed reviews ALL

1. Within walking distance to all mayor landmarks. 2. Forget about the A/C or Heater. It doesn’t work. 3. Parking is incredible small!! If you drive anything larger than a BMW SUV forget about it. 4. Breakfast needs way way way more improvement. It’s your typical French light breakfast. Way overpriced for the food served. There’s a McDonald’s and BK close by. 5. Bathrooms set up is super weird. Not convenient if you are more than 2 in a room. 6. The rooms are not so big. They are all about the same size regardless of what type of room you get.

Centrally located great hotel

Customer review rating 5.0/5

R. F. Families - 16/08/2021 Confirmed reviews ALL

Well equipped hotel in center of Ghent with great service, nice and cosy bar including a great terrace sided by swimming pool. Always glad to stay in this great place

Well located in center

Customer review rating 4.5/5

Brian Couples - 14/08/2021 Confirmed reviews ALL

The drive to hotel is a bit scary driving on tram lines and driving where no vehicles are allowed . Advise more info over explaining route and drive in to hotel

Lot's of room for improvement

TripAdvisor rating 2.0/5

KAINRAZIEL 14/08/2021 TripAdvisor review

1. Breakfast needs way more updating. I stayed in Brussels, Antwerp, Mons and Gent. This hotel had the worst breakfast of them all. 2. Parking is super tight! Ended up scratching my car while trying to get out of the parking garage! 3. A/C does not work!. It turns on but does not cool. Ended up getting 2 fans from front desk which where so small they caused not impact. 4. The only plus on this hotel is that is centric to all sites. However, as i walked around I noticed there were more hotels within the vicinity providing the same central location.

Was ok

Customer review rating 4.0/5

Ief Couples - 10/08/2021 Confirmed reviews ALL

Een beetje vergane glorie

No ac

Customer review rating 1.5/5

Isaac D. Solo - 10/08/2021 Confirmed reviews ALL

Though typically I wouldn’t rate based on one factor this time I will. The AC didn’t work and it was stifling hot. I was moved from the second to the fourth floor and given a small table fan but there was no one repairing the AC for the “entire hotel” during my entire weekend stay. I find this hard to believe or simply not excusable for a large hotel chain that can afford emergency repair technicians. Unless the AC never really worked in the first place….Again for this level of hotel it is inexcusable.

Highly Recommended

Customer review rating 5.0/5

Robert V. Solo - 07/08/2021 Confirmed reviews ALL

This was a refreshing experience in these dark Corona days. Everything necessary to make my stay comfortable was provided. Upon my arrival, I got a goodie bag with all toilet necessities, normally to be found in the room. This kept interaction with the room personnel to a minimum. Also, at breakfast, no common trays but individual food bags. I felt extremely comfortable with the Covid measures. The bar was closed, but I can live without. You can find no better location in Ghent. Despite being in the real centre of Ghent, the rooms are spacious, quiet end relaxing.


TripAdvisor rating 3.0/5

wim2977 22/01/2020 TripAdvisor review

Put the bed 30cm further from the wall for more comfort. Now it is difficult to get in or out of bed. Very nice breakfast and good bed. Clean room and bathroom. Pleasant stay in the heart of the city.

Dear Wim, Thank you for taking time to review your recent visit. It is rewarding to know that you had an enjoyable stay and appreciated our high standards. Thank you for your suggestion regarding the position of the bed, we will certainly be taking this into consideration in order to ensure the comfort of our future guests. We are also glad that you enjoyed our breakfast. With such a great variety of both sweet and savoury foods, there is something for everyone to enjoy at the beginning of their day. We hope that you will return for an even better experience in future. Kind regards, Petra DE MEYERE, General Manager


TripAdvisor rating 5.0/5

Mrloop2004 Business - 20/01/2020 TripAdvisor review

I stay in this resort some times a year, very closed historic center and city pearling, nice staff, excellent breakfast, nice rooms, small fitness zone. The bar corner has a little menu, kitchen is right.

Christmas Trip 2019

TripAdvisor rating 5.0/5

patmar58 Couples - 03/01/2020 TripAdvisor review

We love staying at this hotel. It is very central, the staff are extremely pleasant and knowledgeable about Ghent. The rooms are a good size with nice bathrooms. Very nice bar area and not expensive to eat or drink. For the better weather it has a really nice swimming pool which is lovely to have a drink by. Hope to be back in March.

place good nice steff

TripAdvisor rating 5.0/5

dfgghh Family - 29/12/2019 TripAdvisor review

Room is clean and breakfast is good , delicious everything is perfect. In the buffet we have waffel merchine. coffee is aromatic. Sauna is comfortable. there is perfect for family and for kids. I want to stay too if i am in gent once more.

Great location!

TripAdvisor rating 5.0/5

Travel233757 Business - 11/12/2019 TripAdvisor review

The location was great! We enjoyed walking around the city, all within short distances from the hotel. The best part was there was a Christmas market right outside the hotel doors! It was easy to go around and then bring back your shopping to the hotel room and come back out again.

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