Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,057 reviews

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Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,057 reviews

Customer review rating 4.5/5

Huma S. Business - Confirmed reviews ALL

Nice and comfortable.

Dear Huma, We appreciate your kind review. We are thrilled you enjoyed your stay at Novotel Gent Centrum. It’s wonderful to hear you found our hotel comfortable and pleasant for your business trip. Your kind words about our services are truly appreciated. We hope you managed to take advantage of our central location near St Bavo’s Cathedral during your visit. We look forward to welcoming you back for another excellent experience with us. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 3.0/5

Gian L. B. Business - Confirmed reviews ALL

The hotel is really well located in the city centre but most of commonn spaces and rooms would deserve a refresh. Carpets should be replaced.

Dear Gian L., Thank you for sharing such a valuable review. We are delighted that our central location allowed you to explore the vibrant surroundings with ease during your business trip. We sincerely apologize that some aspects of your stay did not meet your expectations. Our team consistently strives to maintain high standards, and your observations regarding the decor will be carefully reviewed as part of our ongoing property assessments. As a valued ALL Accor Diamond member, your loyalty inspires us to deliver memorable experiences. We hope the convenience of our city-center access and proximity to landmarks like St Bavo’s Cathedral added comfort to your travels. We hope to have the opportunity to welcome you back. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

Man H. H. Families - Confirmed reviews ALL

Though parking a car at the hotel carpark is a bit challenge, the overall stay experience was good enough in considering its location. The staff there are friendly.

Dear Man H., Thank you very much for your kind feedback. We are delighted that you found our central location convenient for your family trip and that our team’s friendly service contributed positively to your experience. That said, we regret any inconvenience you encountered with our parking facilities. Our car park has limited spaces to maintain guest security, and we recommend reserving a spot in advance for future visits. Nonetheless, we are pleased that the accessibility of nearby attractions allowed you to make the most of your time in Ghent. Your recommendation is sincerely appreciated. We look forward to welcoming you back. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Henson R. Families - Confirmed reviews ALL

Comfortable and relaxed

Dear R., Thank you for taking the time to share your feedback. We are delighted you found Novotel Gent Centrum comfortable for your family stay. Our team strives to make every visit seamless, especially for those booking through our ALL app as loyal members. It’s wonderful knowing our amenities and service met your expectations. We value your Gold status and your trust in recommending both our hotel and loyalty program so highly. It would be a pleasure to welcome you back in the future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Nattika S. Families - Confirmed reviews ALL

We booked only one deluxe room for 3 but the reception was upgraded to the suite room for us!! Their services was excellent and the hotel is located in the middle of the city. We were walking around the town with easy access to all kinds

Dear Nattika, Thank you very much for your feedback. We are delighted to hear you enjoyed your stay at Novotel Gent Centrum. It was our pleasure to upgrade your room and ensure your family had a comfortable suite. Our team takes pride in delivering attentive service, and we’re glad this contributed to your positive experience. That said, we regret the limited food options did not meet your expectations. Our Gourmet Bar offers a selection of local specialties and homemade snacks, which we’ll review to ensure broader appeal. Nonetheless, we’re thrilled our central location allowed you to explore Ghent’s highlights with ease. The proximity to landmarks like St. Bavo’s Cathedral makes us a convenient base for discovering the city. We hope to welcome you and your family back to our hotel in the near future. Kind regards, Veronique Van Hulle, General Manager

Other web-users rate our hotel

  • 1,437 reviews 8.6/10 Location
  • 1,391 reviews 5.5/10 Room
  • 1,092 reviews 8.3/10 Service
  • 17 reviews 6.4/10 WiFi
  • 684 reviews 4.5/10 Comfort
  • 610 reviews 7.2/10 Breakfast
  • 509 reviews 5/10 Cleanliness
  • 365 reviews 4.2/10 Vibe

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