ibis Gent Centrum Opera 3 stars

Customer review rating (ALL Rating) 4.4/5 1,199 reviews

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Description

Hotel extras

  • In the heart of the city

  • Many shops and restaurants nearby

  • Convenient travel connections

  • Trendy hotel bar with tasty food and drinks

  • Continental breakfast buffet. On-site car park.

Our accommodation(s)

Hotel location

ibis Gent Centrum Opera

Nederkouter 24
9000 GENT
Belgium

GPS:51.04849, 3.721254

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,199 reviews

TripAdvisor Rating  4.0/5  131 reviews

Pleasant stay

Customer review rating 4.5/5

Edwin Friends - Confirmed reviews ALL

The room is not too spacious but big enough for two people. Unfortunately our shower head was pointing at the wall all the time. Sounds easy to repair.

Dear Edwin, Thank you for taking the time to share your review. We truly appreciate your positive remarks about your stay at ibis Gent Centrum Opera. Nonetheless, we regret to hear about the inconvenience you experienced with the shower head in your room. Our guests' comfort is of utmost importance to us, and such feedback is taken seriously to ensure that our rooms meet the high standards our guests expect. We extend our sincerest apologies for any discomfort this may have caused during your time with us. We hope you were able to appreciate our central location, which offers convenient access to Ghent's charming city center and all the major touristic attractions. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

room was too cold

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Friendly staff but the room was way too cold.

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found our staff to be friendly, reflecting our commitment to providing welcoming and attentive service. Our team takes great pride in making our guests feel valued during their stay with us. We apologize for any discomfort you experienced due to the room temperature. We understand the importance of a comfortable environment and regret that our heating solutions, including the extra heater available in the bathroom, did not suffice. We encourage guests to request additional heaters from the reception or to adjust the individual ventilation controls for a more personalized setting. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

Great location and a pleasant stay

Customer review rating 4.5/5

Burl Solo - Confirmed reviews ALL

Had no problems at all. Hotel was right where I needed to be and the room was great and had everything I needed in it

Dear Guest, Thank you very much for this kind review of your recent stay. It's a pleasure to know that your time with us was enjoyable. We are delighted that you found our central location convenient for your needs and that our accommodations met your expectations, offering a restful experience. Our hotel strives to provide a great base for exploring Ghent, with easy access to the city’s attractions and public transport right at our doorstep. We look forward to seeing you again soon. Best regards, Christopher Cabri, Deputy Manager

it is a pity that tram 1 is no longer stopping at the hotel

Customer review rating 4.5/5

Patrick Families - Confirmed reviews ALL

as usual, over the past years I have been very impressed with the services in IBIS Opera. The staff is very knowledgeable and professional, but above all very caring

Dear Patrick, Thank you for taking the time to share your review. We are truly grateful for the kind words you've shared about your stay at ibis Gent Centrum Opera. We are thrilled that you found our staff to be knowledgeable, professional, and caring. Providing exceptional service is our top priority, and we're glad that our team's efforts have left a lasting impression on you. However, we understand your disappointment with tram 1 no longer stopping in front of the hotel. We acknowledge the convenience it previously offered and apologize for any inconvenience this change may have caused. For future visits, our front desk is always available to assist with alternative transportation options that may be equally efficient for exploring the beautiful city of Ghent. Finally, it is wonderful to hear that our overall services have consistently impressed you over the years. We sincerely value your loyalty and are pleased that our efforts to create a welcoming and professional atmosphere have been successful. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

There is a young lady at the reception who was really helpful.

Customer review rating 2.5/5

Ahmed S. Solo - Confirmed reviews ALL

Rooms are too small, maybe this is the standard here. I was expecting more paying 200.

Dear Ahmed, Thank you for taking the time to share your review. We are delighted that you found our reception staff to be helpful, as we strive to provide attentive and personalized service to all our guests. While we are glad you appreciated our staff's assistance, we understand your concerns regarding the room size and the lack of a view. Our central location sometimes means that our rooms are more compact than some guests expect, and while many appreciate our efficient use of space, we recognize it may not meet everyone's preferences. Moreover, we acknowledge that the view can greatly affect the overall enjoyment of one's stay. Although our room sizes and structure are characteristic of our hotel design, we do take your feedback seriously as it helps us to improve our guest experience. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

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Other web-users rate our hotel

  • 1,296 reviews 9.2/10 Location
  • 1,614 reviews 4.6/10 Room
  • 978 reviews 9.1/10 Service
  • 26 reviews 6.8/10 WiFi
  • 1,173 reviews 2.6/10 Comfort
  • 804 reviews 9.1/10 Breakfast
  • 445 reviews 7.4/10 Cleanliness

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