ibis Gent Centrum Opera 3 stars

Dear Victor, Thank you for your kind review. We are pleased that our hotel served as your choice of stay, although we understand that certain aspects did not meet your expectations. Our rooms are designed to optimize space, and we offer additional amenities such as kettles upon request at reception to enhance our guests' comfort. Regarding the size of the shower, we aim to maintain modernity and functionality within the constraints of our hotel's design. We take your feedback seriously and continually strive to improve our guests' experiences. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

Dear Hazel, Thanks for this kind review. We're delighted that our central location contributed positively to your stay, making it convenient for you to explore the city and attend your event at Citadel Park. Our team is also pleased to know that you enjoyed our well-appointed rooms and the variety of options available at our breakfast buffet. It's great to hear that our bar and friendly staff added to the enjoyment of your visit. We've taken note of your observation regarding the cardboard cups in the room. We are continuously working on our eco-friendly initiatives and appreciate your insight as it helps us improve. Thank you once again for highlighting our breakfast and staff. We're committed to providing a welcoming atmosphere and a comfortable stay for all our guests. We hope to have the occasion to welcome you back. Kind regards, Christopher Cabri, Deputy Manager

Dear Ramona, We appreciate that you took the time to share your experience with us. We're delighted to hear that you enjoyed our breakfast and appreciated the customer service provided by our team. Our staff strives to offer a warm and welcoming atmosphere for all our guests. We understand that you encountered issues with the Wi-Fi service and the condition of your sheets. Please rest assured that we take such feedback seriously and are looking into the matter to ensure our amenities meet the high standards our guests expect. We're glad that our efforts to provide a friendly environment were recognized, and we hope that the positive aspects of your stay will encourage you to return. We look forward to welcoming you back. Kind regards, Christopher Cabri, Deputy Manager

Dear Alan, Thank you for your kind feedback. Your commendation of our central location, the dedication of our staff, and the quality of our breakfast is truly valued. We're also pleased to hear that you found our rooms to be clean and conducive to a great night's sleep. We strive to maintain high standards of cleanliness and guest satisfaction, so it's rewarding to know that these efforts have positively impacted your stay. Our team is committed to providing a welcoming atmosphere and it's heartening to know that we've succeeded in making your visit enjoyable. Thank you for recognizing the efforts of our entire team. We believe that every member plays a crucial role in delivering an exceptional guest experience. We hope to have the pleasure of welcoming you back in the future. We look forward to having the opportunity to welcome you back in the future. Best wishes, Christopher Cabri, Deputy Manager

Dear Ali, Thank you for this positive review. We're thrilled to hear that our central location served you well and that the convenience of having a tram stop right outside was beneficial during your stay. It's wonderful to know that you found the room to be exceptionally comfortable and our staff's friendliness to your liking. We also appreciate your kind words about our breakfast selection and are glad it was to your taste. Your recommendation is highly valued, and we're delighted that you would consider returning to us in the future. We're also pleased to learn that our efforts to reduce single-use plastic have been noticed and that you're satisfied with your membership in our loyalty programme. Your enjoyment of our bar services is equally encouraging. We aim to provide a complete experience for our guests, and your feedback affirms our commitment to this goal. We look forward to seeing you again in the future. Kind regards, Christopher Cabri, Deputy Manager