ibis Gent Centrum Opera 3 stars

Customer review rating (ALL Rating) 4.3/5 1,001 reviews

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Nederkouter 24, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the city

  • Many shops and restaurants nearby

  • Convenient travel connections

  • Trendy hotel bar with tasty food and drinks

  • Continental breakfast buffet. On-site car park.

Our accommodation(s)

Hotel location

ibis Gent Centrum Opera

Nederkouter 24
9000 GENT
Belgium

GPS:51.04849, 3.721254

Telephone
Fax +32 9 223 59 07

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Relaxation on the menu. A bit to eat, something to drink... Its the one rendezvous you need for a new take on work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,001 reviews

Customer review rating 4.5/5

Jennifer B. Friends - Confirmed reviews ALL

It was fine! Check in took a long time - even if I had remembered to check in online, it would still have taken forever, as the two women in front of us and the hotel receptionist seemed to have nothing else to do for the next few days. But once it was our turn, it was fine. The bedroom was slightly small, but I only used it for sleeping. The location is fantastic! Breakfast was very good - lovely fresh food. We had a pizza on our first night from the bar - exactly what we needed.

Dear Jennifer, We really appreciate your feedback. It is great to read that your stay at ibis Gent Centrum Opera left such a positive impression. We are pleased that our team’s helpfulness made your check-in experience pleasant once it was underway. Our commitment to guest friendliness remains a priority, and we value your recognition of this. We regret any delay you encountered at reception. While our 24-hour front desk aims to assist everyone efficiently, we will explore ways to better manage peak times to maintain swift service. Finally, we appreciate your loyalty as an ALL member and are glad our program continues to meet your expectations. Your generous recommendation score of 10 means the world to our team! We hope to have the pleasure of welcoming you back. All the best. Patriek Deruddere

Customer review rating 0.5/5

Yi L. S. Couples - Confirmed reviews ALL

The toilet paper had blood on it! The room was really dirty! The staff moved and packed most of our stuff when we are out which supposed to be tidying up the room and change the towel instead of moving our stuff. They even put my coat on the tv! we stayed for 3 nights for 2 person and they only provide one small bottle of water.

Customer review rating 2.5/5

Andreas D. Business - Confirmed reviews ALL

I'm a light sleeper, so this hotel isn't for me. I got a 'quiet' room. Thank you very much for that. Nevertheless, you can hear a lot of noise from the surrounding rooms and the hallway. The headboard of the bed faced the hallway. I stayed in a room for two on my own, which was fine. The bathroom was very small with a fan heater on the wall. The shower was clean. There was only one size of towel, which made it difficult to store one of them under the sink, which was also very small. Breakfast offered everything I needed. I found a bottle of mineral water for 7 euros expensive, but there is a supermarket not far from the hotel. I was not happy with the problems at check-out with calculating the number of breakfasts.

Dear Andreas, It is disheartening to learn that we fell short of your expectations. We’re pleased you found everything you needed during breakfast, including our selection of fresh items and hot options. That said, we deeply regret the shortcomings you encountered. Our compact room design, while efficient for short stays, may not suit everyone’s preferences. We also apologize for the disturbances caused by external noise and any confusion during check-out. Please know we always strive for accuracy in billing and invite guests to contact us immediately with any concerns. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Cindy Cornelis, General Manager

Customer review rating 4.5/5

Gill C. Couples - Confirmed reviews ALL

Ok location , staff friendly hotel clean.

Dear Gill, It was a pleasure to receive this review. We are thrilled to hear you enjoyed your stay at ibis Gent Centrum Opera. Our team takes pride in maintaining a welcoming environment and providing friendly service. Your appreciation for our central location, near the Veldstraat Shopping District, and modern facilities motivates us to continue delivering memorable experiences. We all look forward to seeing you again in the future. Best regards, Patriek Deruddere

Customer review rating 4.0/5

Fiona O. Couples - Confirmed reviews ALL

Very satisfied with the room en overall facilities. Only disappointment was the noise caused by neighbours on early Sunday morning: people were slamming doors and someone -probably not finding his/her room- was knocking hard on all doors of the floor (including ours).

Dear Fiona, Thank you for taking the time to share your feedback with us. We are delighted that you found your accommodation comfortable with modern amenities and that you appreciated the convenience of our central location. However, we sincerely regret that disturbances from other guests affected your Sunday morning. We understand how disruptive this can be and our team is always happy to assist with any concerns at the time. Nonetheless, we are pleased that our facilities met your expectations. It is particularly wonderful to know that our team provided excellent service throughout your stay. We would be delighted to welcome you back for another pleasant stay. Kind regards, Patriek Deruddere

Other web-users rate our hotel

  • 1,151 reviews 9.1/10 Location
  • 1,434 reviews 4.5/10 Room
  • 826 reviews 9.2/10 Service
  • 11 reviews 8.8/10 WiFi
  • 1,055 reviews 2.7/10 Comfort
  • 692 reviews 8.8/10 Breakfast
  • 446 reviews 6.7/10 Cleanliness

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