Dear Nigel, Thank you for reviewing your recent visit. We are thrilled that our hotel served your needs so well. Our reception team will be delighted to hear that their helpfulness made a difference during your trip. It is wonderful to know that you enjoyed our breakfast buffet too. Moreover, we appreciate your understanding that the roadworks were beyond our control, and we are glad this did not overshadow your stay. Our location right in the heart of Ghent means guests are never far from the city’s best attractions, from the Gravensteen Castle to the shopping streets just around the corner. We look forward to welcoming you back in the future. Kind regards, Patriek Deruddere, General Manager

Dear Celine, Please accept our sincere thanks for this glowing review. We are delighted you had a memorable experience with us and that you found our location so convenient for your trip to Ghent. We look forward to welcoming you back. Kind regards, Patriek Deruddere, General Manager

Dear Snezana, Thank you for writing a review. We are delighted that you had a wonderful experience with us and that our staff made a good impression on you. However, we regret that the internet speed fell short of your expectations. Our Wi-Fi is free throughout the hotel, and our front desk team is always happy to help troubleshoot any connection issues on the spot. It is also great that you enjoyed our excellent location right in the heart of Ghent and found your room to your liking. We hope to welcome you back in the future. All the best, Patriek Deruddere, General Manager

Dear Kerli, Many thanks for your valuable feedback. We are delighted you had a wonderful experience with us. However, we are sorry for the disturbance you experienced in the morning due to the ongoing street works nearby. Our team is always happy to arrange a room on the quieter back side of the hotel upon request, and we also have earplugs available at reception. Finally, it is great that you found your bed and pillows so comfortable and that you enjoyed a great night’s sleep in your cozy room. We hope to see you again on a future occasion. Kind regards, Patriek Deruddere, General Manager

Dear Petra, Thank you for letting us know your impressions. We are delighted you enjoyed your visit to ibis Gent Centrum Opera. Our team values every opportunity to make guests feel welcome, so it is wonderful you felt supported and well cared for throughout your stay. It’s great to hear you appreciated our central spot in Ghent, making it easy for you to explore everything the city has to offer. We look forward to the pleasure of welcoming you back. Many thanks again, Patriek Deruddere, General Manager

Dear David, We appreciate your candid feedback; thank you. We are delighted that you found booking your stay with the Accor ALL app convenient and that you appreciated our team’s efforts throughout your stay. While we are sorry for the disruption experienced initially, it is great to hear that our colleague handled your concerns promptly and professionally, making your family’s comfort a priority. We are also happy that you enjoyed our central position in Ghent, outside of the restricted car-free zone. We hope to see you again soon. Best regards, Patriek Deruddere, General Manager

Dear Jonathan, Thank you for your honest feedback. We regret that your experience did not live up to your expectations in several important areas. Your comments about the cost relative to comparable hotels, the in-room features, and disturbances during your stay have been carefully noted. We recognize how crucial it is for our guests to feel comfortable and undisturbed throughout their time with us. We are particularly sorry that the bedding and the absence of certain facilities affected your overall comfort. Feedback like yours is valuable to us as it allows us to better understand the needs of our visitors and consider areas for further improvement. Our team is always available to assist and provide extra amenities at reception upon request, and we are dedicated to delivering a more convenient stay for all our guests. We hope you will consider staying with us again in the future. Best regards, Cindy Cornelis, General Manager

Dear Adele, Thank you very much for your feedback. We are glad you found your visit at our hotel relaxing, and it is great to hear you enjoyed your overall experience. Our team works hard to offer you a comfortable environment for your trip. However, we are sorry for any issues that you may have had with the internet connection and wish that you had informed us at the time as our team members are always on hand to assist. Nonetheless, we are delighted that our central location helped you explore Ghent and its attractions with ease. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Patriek Deruddere , General Manager

Dear Scott, Thank you for taking the time to share details of your recent visit to our hotel. We sincerely apologize that your experience fell short in several areas. It is disappointing to hear that your room assignment did not match the description you expected, and we regret you were left questioning whether this issue originated from the booking process or at the hotel itself. We understand how important it is for accommodation to correspond precisely with what is presented during reservation, especially considering the impact on your experience and perception of value. Our team strives to assist all guests at every stage, so it is unfortunate that you did not feel supported when raising this concern at reception. Feedback about our reservation transparency, value for money, and team attentiveness is invaluable, and we take your comments seriously. Your experience with the loyalty programme and likelihood to recommend our brand further highlight areas we must consider. We hope you will come and stay with us again. Best wishes, Cindy Cornelis, General Manager

Dear Andy, Thank you for sharing such a valuable review. We are glad you found our location served you well during your trip. However, we regret your overall stay fell short of your expectations in several areas, including comfort, service, facilities, and value. Our team always aims to offer helpful service and a welcoming atmosphere, and we appreciate you raising these points. Your insights help us identify which guest needs deserve greater focus at our hotel. It would be a pleasure to see you again on a future occasion. Kind regards, Cindy Cornelis, General Manager

Dear Marian, Thank you for taking the time to share your feedback. We are sincerely sorry that some aspects of your stay did not meet your expectations. The challenges you faced with accessing our facilities and navigating the surrounding area are not reflective of our usual standards. While our central location offers convenience, we regret any inconvenience caused by temporary external conditions that affected your arrival experience. We deeply apologize for the elevator malfunction during your departure and the subsequent difficulties with your luggage. Our maintenance team addresses such issues immediately upon detection, and we’re reviewing our communication protocols to ensure clearer updates during unforeseen circumstances. Regarding room dimensions, we acknowledge your feedback as we continuously evaluate ways to enhance comfort within our urban property constraints. We would be delighted to welcome you back on another occasion. Best wishes, Cindy Cornelis, General Manager

Dear Shaun K., We take your feedback seriously and will use it to improve our services. We are glad to read you appreciated the cleanliness of your room during your stay, a standard we consistently prioritize for all our guests. That said, we sincerely apologize that aspects of your visit fell short of expectations. Our climate control systems are designed for seasonal flexibility, but we regret any disturbance caused by operational noise. While our rooms focus on essential comforts for short stays, we understand your feedback about their practicality and will review it with our team. Please know our staff remains available around the clock to address any immediate needs guests may have during their stay. We hope to see you again for a more enjoyable experience. Best wishes, Cindy Cornelis, General Manager

Dear Rania, Thank you for taking the time to share your feedback. We are thrilled that your stay at ibis Gent Centrum Opera was perfect. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Patriek Deruddere

Dear Ana, Thank you for providing your observations. We appreciate your loyalty as an ALL Accor Classic member and value your perspective on maintaining our high standards. However, we sincerely apologize that your experience fell short in several areas. Our team aims to ensure room presentations match guest expectations through regular photo audits. While we don’t offer in-room coffee facilities, our bar serves premium beverages throughout the day. Regarding breakfast, our buffet offers multiple hot and cold options which we’ll review to better meet guest preferences. For future bookings, we recommend using our direct channels where ALL members enjoy exclusive benefits and clearer reservation processes. We hope we have the pleasure of seeing you again in the future. Take care, Cindy Cornelis, General Manager

Dear Franka, We appreciate you bringing your concerns to our attention. We appreciate your choice to stay with us for our central location near Gent’s attractions, which aligns perfectly with exploring the city. However, we sincerely apologize for the inconveniences during your stay. The unexpected parking closure due to construction work disrupted your plans, and we regret the frustration this caused. We also acknowledge the delay in room availability and understand how this affected your check-in experience. Your feedback regarding value is invaluable as we continuously strive to balance quality and affordability. We hope to welcome you again in the future. Best wishes, Cindy Cornelis, General Manager

Dear Espen, Thank you for sharing your opinion with us. Our central location remains one of our strongest assets for guests wishing to explore Ghent’s cultural treasures on foot. We apologize for the shortcomings you experienced with room dimensions and dining quality. While our room layouts prioritize central accessibility, we offer select larger accommodations and would be pleased to discuss options for future visits. Your constructive input helps us improve guest experiences. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Cindy Cornelis, General Manager

Dear Stephanie, Thank you for taking the time to share your feedback. We are pleased to know that you were generally satisfied with your stay. However, we apologize if the space in your room felt constrained. While our layouts prioritize functionality, we recognize that preferences vary. Finally, it is great to know that you found our cleanliness standards to your liking and that our central location served as a convenient base for exploring Ghent’s vibrant heart. We look forward to the pleasure of seeing you again in the future. Best regards, Patriek Deruddere

Dear J., Thank you for choosing our hotel. It’s always a pleasure to know that returning guests continue to enjoy their time with us! We’re delighted that our location and the care taken throughout the hotel contributed to another excellent stay. Moreover, your lovely words about our team will mean a great deal to everyone, especially knowing that each interaction left such a positive impression. We look forward to welcoming you back in the future. Kind regards, Patriek Deruddere

Dear Jacinta, Many thanks for your valuable feedback. We are delighted that you appreciated the warm welcome from our reception and team, as well as our smooth check-in and departure process. It is wonderful to know you found both the breakfast selection and the WiFi service to your liking. Our rooms follow the standard ibis design and may be more compact. However, we recognise that your impression of bed comfort did not fully meet your preferences. For future visits, please know that kettles are available upon request at reception. Nonetheless, it is gratifying to see your positive remarks about cleanliness throughout your stay. Your overall satisfaction is important to us, and your feedback regarding our sustainability efforts is also much appreciated. We look forward to welcoming you back on a future trip. Best regards, Patriek Deruddere