Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,403 reviews

Mercure Darwin Airport Resort - Image 1
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Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.404874, 130.879934

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Poolhouse Bar & Kitchen

Poolhouse Bar & Kitchen is Darwin’s newest all-day dining destination, where Californian coastal cuisine meets Territory soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,403 reviews

Customer review rating 5.0/5

William B. Solo - Confirmed reviews ALL

I always stay at the mercure between trips both leisure and work, I have stayed many times as it is perfectly location near to the airport, it’s relaxing, all the staff are super friendly and kind and I get upgraded every time I am there. I have never had any issues here and I always sleep well as I find the rooms very comfortable and quiet.

Dear William B., Thank you for your wonderful feedback regarding your experiences at Mercure Darwin Airport Resort. We are delighted to hear that you appreciate our convenient location, spacious rooms, and the relaxing atmosphere we strive to create. It is especially gratifying to know that our staff's friendliness has made a positive impact on your stays. We look forward to welcoming you back on your next trip, whether for leisure or work. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

Customer review rating 5.0/5

Steve S. Couples - Confirmed reviews ALL

Our little villa was beautiful and felt auper private. Everything you needed was there and staff were all super helpful and professional. We were able to relax and forget about everything else. I would recommend this location to anyone wanting a break and unwind in a little luxury

Dear Steve S., Thank you for your kind words about your recent stay with us. We are delighted to hear that you found your villa beautiful and enjoyed the privacy it offered. It is wonderful to know that our staff contributed to your relaxing experience. We appreciate your recommendation and look forward to welcoming you back for another luxurious getaway. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

Customer review rating 2.0/5

Tara B. Couples - Confirmed reviews ALL

Complimentary parking was offsite and we were charged $20 per night to park on site in addition to our room costs. We were not notified of any of this before we arrived. A lot of the rooms at the resort were undergoing renovations and I would suggest that the disabled bungalow that was assigned to us should be renovated as well. The fridge leaked water on the floor and didn’t keep our goods cold. We had to put them in an esky with ice. There were a lot of small ants in the kitchen. The fly wire on the screen door was hanging off. The latch of the glass door was loose and wouldn’t lock properly. The lounge was stained and needs a good steam clean. The tiles on the bathroom floor were stained and needs a steam clean. The hand rail on the verandah was wobbly due to a loose bolt at the base. The pool closest to us was closed for renovation.

Dear Tara B., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your visit. We strive to provide a seamless experience for our guests, and I regret that we fell short in several areas. I understand your frustration regarding the parking situation. We endeavor to communicate all relevant details to our guests prior to arrival, and I am sorry that this was not your experience. Your concerns about the condition of the disabled bungalow and the various maintenance issues, including the leaking fridge and cleanliness of the facilities, will be addressed with our team. We appreciate your suggestions regarding renovations and will take them into consideration moving forward. Thank you for bringing these matters to our attention. We value your feedback as it helps us improve our services. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

Customer review rating 5.0/5

Clair K. Couples - Confirmed reviews ALL

Couple of nights in hotel to access for shopping while waiting for my husband to arrive back from international travel

Dear Clair K., Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that you found your accommodations comfortable during your time in Darwin. We hope to welcome you back soon. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

Customer review rating 3.5/5

Karen G. Business - Confirmed reviews ALL

The fenced off areas of construction need to hurry up and be completed. It is an eyesore when walking around or sitting on verandah and that’s the view.

Dear Karen G., Thank you for your feedback regarding your recent stay. We understand that the ongoing construction has affected your experience, and we appreciate your patience during this time. We are actively working to enhance the surroundings for our guests' enjoyment. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

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