Mercure Jakarta Cikini 4 stars

Dear Mr./Mrs. Edrick T., Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are truly delighted to know that you enjoyed your stay and that our service and hospitality met your expectations. Your kind words are greatly appreciated and will certainly be shared with our entire team, as they serve as a wonderful encouragement for us to continue providing the best possible experience to all of our guests. It was our pleasure to have you stay with us, and we are honored to have been a part of your visit to Jakarta. Knowing that you had a memorable and comfortable stay is the greatest reward for us. Thank you once again for your trust and support. We sincerely look forward to welcoming you back to Hotel Mercure Jakarta Cikini on your next visit, and we will be more than happy to serve you again with the same warmth and dedication. Wishing you safe travels and all the very best until we meet again. Warm regards, Veronica Guest Relation Officer

Dear Mr. Anthony Y., Thank you very much for taking the time to share such a wonderful review of your recent stay at Mercure Jakarta Cikini. We are truly delighted to learn that your experience with us was a memorable one from the moment you arrived. Your kind words about the warm welcome from our concierge, reception, and restaurant teams mean a great deal to us. Creating a genuine and welcoming atmosphere for our guests is something we strive for every day, and it is incredibly rewarding to know that our team's hospitality left such a positive impression on you. We are also pleased to hear that you enjoyed the spacious room, the amenities provided, and our breakfast selection. It is always encouraging to know that these aspects of our service contributed to your comfort and exceeded your expectations. A special thank you for recognizing Vero for her daily WhatsApp follow-ups throughout your stay. We will be delighted to share your compliments with her. Personalized service and ensuring our guests feel well cared for are at the heart of what we do, and we are thrilled that her attentiveness helped make your stay even more enjoyable. At the same time, we sincerely appreciate your constructive feedback regarding the swimming pool. Please accept our apologies for the condition of the water during your visit. Your comments have been shared with the relevant department, and we will review our maintenance procedures to ensure the pool remains clean and inviting for all our guests. Thank you once again for choosing Mercure Jakarta Cikini. It was a pleasure having you with us, and we are delighted to know that overall you enjoyed your stay. We look forward to welcoming you back in the near future for another exceptional experience. Warm regards, Alex Afriyadi Front Office Manager

Dear Mr./Mrs. Rafa r. u. s. u., Thank you for taking the time to share your rating with us. We are delighted to know that you had a pleasant stay and that overall your experience met your expectations. Your support means a lot to us, and it encourages our team to continue delivering the best possible service and comfort to all our guests. We truly look forward to welcoming you back again for another enjoyable stay in the near future. Best regards, Veronica Guest Relation Officer

Dear Mr./Mrs. Yogesh M., Thank you very much for choosing to stay with us for a full week and for taking the time to share your experience 😊 We are very pleased to know that you felt comfortable with the room we provided and were satisfied with the service, friendliness of our staff, and the cleanliness maintained by our housekeeping team. Positive reviews like yours are truly a great motivation for our entire team to continue delivering the best service to every guest. Nevertheless, we would also like to extend our sincerest apologies regarding the limited variety of desserts during your stay, especially as fried bananas were served every day 😀 We truly appreciate your valuable feedback, as it is an important reminder for us to continuously evaluate and improve our quality, particularly in offering a wider variety of food and dessert options to make our guests’ stay even more enjoyable. Once again, thank you for your trust and valuable feedback. We look forward to welcoming you again on your next visit and providing you with an even better and more memorable stay 😊 Best regards, Veronica Guest Relation Officer

Dear Mr/Mrs. Yazid A., Thank you for taking the time to share your experience during your stay at Mercure Jakarta Cikini. We are pleased to know that overall you were satisfied with your stay. At the same time, please accept our sincerest apologies for the inconveniences you experienced regarding the room key card that needed to be recalibrated several times, as well as the delay in your food order preparation at the restaurant. We truly understand how uncomfortable and disappointing this must have been, especially when the restaurant was not busy at the time. Please rest assured that your feedback has been shared with the related departments for further evaluation and improvement, as we continuously strive to provide a more seamless and efficient experience for all of our guests. We truly appreciate your valuable feedback, as it helps us improve our service and facilities. We hope to have another opportunity to welcome you back and provide you with a much better experience in the future. Best Regards, Veronica Guest Relation Officer