Dear Mr/Ms Waller J. L., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay, even though it was only for one night. It is wonderful to know that our staff provided efficient service and that you were satisfied with the cleanliness of our hotel and the quality of our food. Your kind feedback is greatly appreciated and serves as encouragement for our team to continue providing excellent service and a comfortable experience for all our guests. We understand that your stay was brief, and we hope that you will have the opportunity to visit us again for a longer stay in the future. Thank you once again for choosing to stay with us. We look forward to welcoming you back and providing you with another enjoyable experience. Warm regards, Veronica Guest Relation Officer

Dear Mr./Mrs. Astri P., Thank you very much for sharing your positive review. We are delighted to know that you had a pleasant stay at Mercure Jakarta Cikini. Guest satisfaction and comfort are our top priorities, and it is always rewarding to know that our efforts have contributed to making your stay enjoyable. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue delivering excellent service and creating memorable experiences for all our guests. We sincerely hope to have the pleasure of welcoming you back to Mercure Jakarta Cikini on your next visit. Our team looks forward to providing you with another comfortable and memorable stay. Once again, thank you for choosing Mercure Jakarta Cikini and for taking the time to share your experience with us. We look forward to welcoming you back in the near future. Best regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr/Mrs. Wael I. Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our excellent service, helpful staff, and delicious breakfast. We are also pleased that you found our location convenient. Your kind feedback is truly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. Harikrishnaa S. Thank you very much for taking the time to share your kind review of Mercure Jakarta Cikini. We are delighted to know that you had a pleasant experience during your stay with us. At Mercure Jakarta Cikini, guest satisfaction and comfort are always our top priorities. We continuously strive to provide warm hospitality, attentive service, and a welcoming atmosphere to ensure that every guest enjoys a comfortable and memorable stay. Your kind appreciation means a great deal to us and serves as a wonderful encouragement for our entire team to continue delivering the highest standards of service. We truly value your trust in choosing Mercure Jakarta Cikini as your accommodation. Feedback from our guests is very important to us, as it motivates us to maintain our service quality and continuously improve the experiences we offer. It is always a pleasure to know that our efforts are appreciated by our valued guests. We sincerely hope that your experience with us has left a positive impression and that we will have the opportunity to welcome you back in the near future. Our team would be delighted to assist you again and ensure that your next visit is just as enjoyable, comfortable, and memorable. Once again, thank you for your kind words and for choosing Mercure Jakarta Cikini. We look forward to welcoming you back and providing you with another wonderful stay. Best regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr/Mrs. Hiza I., Warm greetings from Mercure Jakarta Cikini. Thank you for taking the time to share your review regarding your stay with us. We are delighted to know that you had a nice stay at Mercure Jakarta Cikini. Your positive feedback is truly appreciated and serves as a great motivation for our team to continue delivering excellent service and creating memorable experiences for every guest. We look forward to welcoming you back in the near future and providing you with another pleasant stay. Sincerely, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr. Cornelius D. R., Thank you very much for your kind review and for your continued trust in Mercure Jakarta Cikini. We are delighted to hear that you always enjoy your stay with us and appreciate our convenient location, pleasant neighborhood, and comfortable environment. Your continued support truly means a lot to our entire team. We look forward to welcoming you back to Mercure Jakarta Cikini and making your next stay just as enjoyable. Warmest regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr. Ashraf A. M., Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay at Mercure Jakarta Cikini. First and foremost, please accept our sincerest apologies for the unpleasant experience you encountered at our rooftop café. We truly regret that the information provided regarding your ALL Platinum privilege card was incorrect and that our team did not make sufficient effort to clarify the matter. This is certainly not the level of service we strive to provide, and we completely understand your disappointment. We are also very grateful that you brought this matter to Veronica’s attention. We will take your feedback seriously and reinforce our team’s understanding of the ALL loyalty programme and privilege benefits to ensure that a similar situation does not happen again. At the same time, it is wonderful to hear that you enjoyed the warm and genuine hospitality provided by Maura during your check-in and check-out, as well as the welcome drink, room upgrade, and overall comfort of your room. We are also pleased that the air-conditioning issue was resolved promptly and that Veronica’s attentive follow-up throughout your stay made you feel well cared for. Your kind words will certainly be shared with them. We sincerely appreciate your understanding and, above all, your continued trust in Mercure Jakarta Cikini despite the disappointing experience at the rooftop café. It means a great deal to us that you would still consider staying with us again on your next visit to Jakarta. Thank you once again for your valuable feedback and for giving us the opportunity to improve. We sincerely hope to have the pleasure of welcoming you back and providing you with the seamless and memorable experience you deserve. Warmest regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. Rifky R. F., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found your room nice, comfortable, and enjoyable during your stay at Mercure Jakarta Cikini. However, we sincerely apologize for the experience you had with our Front Desk team. We are truly sorry to hear that you felt our Front Desk Agent was not friendly and helpful enough during your interaction. This is certainly not the level of service and hospitality that we aim to provide to our guests. At Mercure Jakarta Cikini, we believe that every guest should be welcomed with genuine warmth, courtesy, and attentiveness from the moment they arrive until the end of their stay. We understand that the service provided by our Front Desk team plays an important role in creating a positive overall experience, and we regret that we did not meet your expectations on this occasion. Please be assured that we take your feedback very seriously. Your comments have been shared with the relevant team as a valuable reminder for us to continuously improve our communication, friendliness, and attentiveness when assisting our guests. We will also use your feedback as an opportunity to further encourage our team to deliver a more welcoming and personalized service. Once again, please accept our sincere apologies for the inconvenience and disappointment caused. We truly appreciate your honest feedback, as it helps us identify areas where we can improve and provide a better experience for our guests. We sincerely hope that you will give us another opportunity to welcome you back to Mercure Jakarta Cikini. It would be our pleasure to provide you with a much warmer, more attentive, and memorable experience on your next visit. Best regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr Gaetan C., Thank you very much for your kind and thoughtful review. It was truly our pleasure to have you stay with us at Mercure Jakarta Cikini. We are delighted to hear that you had a smooth and enjoyable stay, and that you appreciated the service and hospitality provided by our team. Your special mention of Vero is sincerely appreciated, and we will be sure to share your kind words with her. We are certain that your appreciation will mean a great deal to her. Thank you once again for choosing Mercure Jakarta Cikini and for taking the time to share your wonderful experience. We truly appreciate your support and look forward to the pleasure of welcoming you back in the future. Warm regards, Veronica Guest Relation Officer Mercure Jakarta Cikini Team

Dear Mr Sertac E. Thank you very much for taking the time to share your wonderful experience with us. We are truly delighted to know that the room setup helped make your special family occasion even more memorable. It is always our pleasure to add a thoughtful and personal touch to our guests’ stays, especially when celebrating meaningful moments together. We are so pleased that the gesture was well received and contributed to making your visit a memorable one. Your kind words are greatly appreciated and will certainly encourage our team to continue creating special experiences for our guests. Thank you once again for choosing Mercure Jakarta Cikini. We look forward to welcoming you and your family back for another memorable stay in the future. 🙏 Warm Regards, Veronica Guest Relation Officer

Dear Mr Nader A., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. We are particularly sorry that your room was not ready after 2:00 PM and that the housekeeping service did not meet your expectations. We understand how frustrating it must have been to experience delays and inconsistent room cleaning, especially during the last two days of your stay. We also sincerely regret your experience with our reception team. We take your comments regarding the way our staff interacted with guests, particularly women, very seriously. This is not the level of service we aim to provide, and we will address your feedback with the relevant team to ensure better and more respectful service in the future. We truly appreciate that you have stayed with us three times, and we are sorry that your recent visit did not reflect the standard you had expected. Your feedback is valuable to us and will help us improve our housekeeping and guest service. We hope to have the opportunity to welcome you again and provide you with a much better experience. Sincerely, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. Leti N., Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to hear that you and your mother enjoyed your two-night stay with us. It is especially heartwarming to know that Septina was able to assist with your urgent needs, and that our Front Desk team provided you with helpful and attentive service. We are also pleased to hear that Boy and the breakfast team took good care of you during breakfast. Your kind words will certainly be shared with them as encouragement. It is wonderful to know that you enjoyed our breakfast selection, especially the Bubur Sumsum station and the chia seed options. We will also share your appreciation with our Chefs and the entire culinary team. Thank you once again for choosing to stay with us. We truly appreciate your kind recognition and look forward to welcoming you and your mother back for another enjoyable stay. Warmest regards, Veronica Guest Relation Officer

Dear Mr/Mrs. Hazim A., Warm greetings from Mercure Jakarta Cikini. Thank you for taking the time to share your review regarding your stay with us. We are delighted to know that you had a nice stay at Mercure Jakarta Cikini. Your positive feedback is truly appreciated and serves as a great motivation for our team to continue delivering excellent service and creating memorable experiences for every guest. We look forward to welcoming you back in the near future and providing you with another pleasant stay. Sincerely, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. Thomas, Warm greetings from Mercure Jakarta Cikini. Thank you very much for taking the time to share your positive feedback with us. We are delighted to know that you had a well and great stay during your time at Mercure Jakarta Cikini. It is always our pleasure to provide a comfortable, pleasant, and memorable experience for our guests. Your kind words and appreciation mean a great deal to our entire team and encourage us to continuously maintain and improve the quality of our service and hospitality. We truly appreciate your trust in choosing Mercure Jakarta Cikini for your stay. We hope that you enjoyed not only the comfort of our hotel, but also the warm hospitality and convenient location that we are pleased to offer to our guests. Once again, thank you for your wonderful review and for sharing your experience with us. We sincerely hope to have the pleasure of welcoming you back to Mercure Jakarta Cikini in the near future and making your next stay just as enjoyable, or even better. Best regards, Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. A. Ali e., Thank you very much for your wonderful review and for sharing your excellent experience at Mercure Jakarta Cikini. We are truly delighted to hear that you enjoyed your stay and were pleased with our rooms, cleanliness, location, and service. Your kind words about our team mean so much to us, especially your special appreciation for our housekeeping, cleaning team, and management. We will be sure to share your compliments with the entire team as a great source of motivation. It is our greatest pleasure to know that our hospitality made you feel welcomed, comfortable, and at home. Providing warm and attentive service is something we truly value, and we are grateful that it made your stay memorable. Thank you once again for your trust and recommendation. We look forward to welcoming you back to Mercure Jakarta Cikini for another wonderful stay in the future. Best regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr/Mrs. Jurina M., Warm greetings from Mercure Jakarta Cikini. Thank you for taking the time to share your review regarding your stay with us. We are delighted to know that you had a nice stay at Mercure Jakarta Cikini. Your positive feedback is truly appreciated and serves as a great motivation for our team to continue delivering excellent service and creating memorable experiences for every guest. We look forward to welcoming you back in the near future and providing you with another pleasant stay. Sincerely, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. Naura S., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us at Mercure Jakarta Cikini. We are truly delighted to know that you enjoyed our convenient location and appreciated the cleanliness and comfort of our hotel. It is always encouraging for our team to receive such positive comments, as we continuously strive to provide a pleasant, comfortable, and memorable experience for every guest. Your kind words are a great motivation for us to maintain and improve the quality of our services. We sincerely appreciate your support and are grateful that you chose Mercure Jakarta Cikini for your stay. We hope to have the pleasure of welcoming you back in the near future and providing you with another enjoyable and comfortable stay. Thank you once again for your kind feedback and for choosing Mercure Jakarta Cikini. Best regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr/Mrs. Pim V. W., Warm greetings from Mercure Jakarta Cikini. Thank you for taking the time to share your review regarding your stay with us. We are delighted to know that you had a nice stay at Mercure Jakarta Cikini. Your positive feedback is truly appreciated and serves as a great motivation for our team to continue delivering excellent service and creating memorable experiences for every guest. We look forward to welcoming you back in the near future and providing you with another pleasant stay. Sincerely, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. Tim C. Knockkaert, Thank you very much for taking the time to share your feedback with us. We sincerely appreciate your kind words and are pleased to know that, despite the issues you experienced during the booking process, our staff were able to assist you promptly and provide quick and effective solutions. We are glad that our team could help resolve the matter and make your experience more comfortable. Your feedback is truly valuable to us and will continue to motivate our team to maintain the quality of service and provide attentive assistance to all our guests. We hope to have the pleasure of welcoming you back to Mercure Jakarta Cikini in the future and provide you with an even smoother and more enjoyable stay. Best regards, Veronica Guest Relation Officer Mercure Jakarta Cikini