Pullman Resort Al Marjan Island 5 stars

Customer review rating (ALL Rating) 4.5/5 2,356 reviews

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Pullman Resort Al Marjan Island - Image 1
Pullman Resort Al Marjan Island - Image 2
Pullman Resort Al Marjan Island - Image 3
Pullman Resort Al Marjan Island - Image 4
Marjan Island Blvd., Marjan Island, 14745 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Private sandy beach

  • Indoor and outdoor pools

  • Water sports activities

  • Spa and fitness facilities

  • Family friendly hotel

Our accommodation(s)

Hotel location

Pullman Resort Al Marjan Island

Marjan Island Blvd., Marjan Island
14745 RAS AL KHAIMAH
United Arab Emirates

GPS:25.682783, 55.746525

Telephone
Fax +971 7 203 6667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,356 reviews

Customer review rating 3.5/5

Safuvan P. Families - Confirmed reviews ALL

We chose Pullman Resort Al Marjan Island expecting a relaxed, family-friendly stay. Unfortunately, several avoidable issues made the experience disappointing, starting right from check-in. At reception, we were challenged for not carrying a physical Emirates ID. We clearly explained that we could provide the official digital ID from the UAE government ICP portal, which is legally valid. Instead of handling this professionally, the receptionist turned it into a prolonged argument. Only after unnecessary back-and-forth was the room finally granted. This is not how a guest should be welcomed, especially at a resort. During booking, we had also requested a birthday cake arrangement in the room as a surprise for our child. This was acknowledged at the time of booking. However, when we asked about it at check-in, the same receptionist denied the request outright and showed no willingness to verify or help. The lack of empathy and basic hospitality was disappointing, and the planned surprise was missed. Out of the two rooms we booked, one had issues with the wardrobe and washroom doors. When we reported this, a technician visited and informed us that the doors had been locked by the hotel due to a short-circuit issue. This raises a serious question: if the room was known to be faulty, why was it assigned to guests in the first place? Instead of relaxing, we had to spend time reporting issues and waiting for maintenance. At checkout, the experience was notably different. The lady handling checkout asked whether the birthday surprise had been arranged. When we explained that it had been denied earlier, she immediately arranged it. That gesture was kind and appreciated. However, by then, the moment we had planned for our child was already lost. Hospitality is about consistency, accountability, and understanding guest expectations. While some staff showed care, the initial interactions and poor room allocation significantly impacted what should have been a pleasant family vacation. First impressions matter, and unfortunately, ours was not a good one.

Dear Safuvan P., Thank you for sharing your experience at Pullman Resort Al Marjan Island. I sincerely apologize for the challenges you faced during your stay, particularly regarding the check-in process and the handling of your birthday cake request. It is disheartening to hear that our team's response did not meet your expectations, especially during such a special occasion for your family. Regarding the Emirates ID requirement, I understand the frustration you experienced with the verification process. While we must adhere to local regulations, our aim is to ensure a smooth and welcoming arrival for our guests, and I regret that this was not your experience. Concerning the room issues, I appreciate your feedback on the wardrobe and washroom doors. We strive to maintain our accommodations to the highest standard, and I will ensure this matter is reviewed internally to prevent similar occurrences in the future. I am grateful that your checkout experience was more positive, and I appreciate your understanding. Your insights are invaluable, and we will use them to improve our guest services. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 5.0/5

Mohammednawaz M. Couples - Confirmed reviews ALL

Memorable

Dear Mohammednawaz M., Thank you for your kind words regarding your stay at Pullman Resort Al Marjan Island. We are delighted to hear that you enjoyed the room, the view, and the food. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 3.0/5

Alberto J. G. Friends - Confirmed reviews ALL

hotel is just ok, reception renovated but rooms and corridors not. Not enough sun beds by the pool (by 11am all were taken), breakfast was a war zone and beach is by shuttle and not in the property

Dear Mr. Alberto, Thank you for your feedback. I sincerely regret that your experience did not meet your expectations. We appreciate your comments regarding the room conditions and pool facilities, as well as the breakfast experience. Your insights are valuable as we strive to enhance our guest offerings. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 3.5/5

Maria L. Families - Confirmed reviews ALL

I had a great stay at Pullman. The staff were friendly and professional, the room was clean and comfortable, and the overall atmosphere was welcoming. I truly enjoyed my experience and would happily stay again.

Dear Maria L., Thank you for your feedback. We are delighted to hear that you enjoyed your stay and appreciated our staff and facilities. Your comments are invaluable as we continually strive to enhance our guest experience. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 4.0/5

Pearl S. Families - Confirmed reviews ALL

Overall experience was good. Did have some issues though with the room “power card” but was resolved. One suggestion would be to have more equipment at the gym.

Dear Pearl S., Thank you for your feedback regarding your stay. We are pleased to hear that you had a comfortable experience. We acknowledge the issue with the room power card and appreciate your patience while it was resolved. Your suggestion for additional gym equipment will be taken into consideration for future improvements. Best regards, Mohammed Nabil Assistant Front Office Manager

Other web-users rate our hotel

  • 613 reviews 7.9/10 Location
  • 1,974 reviews 7.8/10 Room
  • 3,922 reviews 9.1/10 Service
  • 59 reviews 2.6/10 WiFi
  • 1,899 reviews 8.4/10 Food
  • 756 reviews 6.7/10 Cleanliness
  • 614 reviews 8.5/10 Breakfast
  • 551 reviews 7.8/10 Beach

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