Pullman Resort Al Marjan Island 5 stars

Customer review rating (ALL Rating) 4.5/5 2,130 reviews

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Pullman Resort Al Marjan Island - Image 1
Pullman Resort Al Marjan Island - Image 2
Pullman Resort Al Marjan Island - Image 3
Pullman Resort Al Marjan Island - Image 4
Marjan Island Blvd., Marjan Island, 14745 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Private sandy beach

  • Indoor and outdoor pools

  • Water sports activities

  • Spa and fitness facilities

  • Family friendly hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room, with 2 Queen Beds

Photo out of - Superior Room, with 2 Queen Beds

Superior Room with 2 Queen Beds and a Partial Sea View. Free WIFI, safe, coffee and tea-making facilities, and a bathroom with a bath or a shower. 42 M²

Max. number of persons
4
Area
From 42 m² / 452 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle

Bathroom

Bathroom Facilities

  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 42 m² / 452 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

Suite

1 Bedroom Suite, with 1 King-Size Bed

Photo out of - 1 Bedroom Suite, with 1 King-Size Bed

1 Bedroom Suite with 1 Double Bed, 1 sofa bed, garden or pool, sea view. Free WIFI, safe, coffee and tea making facilities, and a bathroom with a bath or a shower. 76 M²

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 76 m² / 818 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

1 Bedroom Suite, with 2 Queen Beds

Photo out of - 1 Bedroom Suite, with 2 Queen Beds

1 Bedroom Suite with 2 Queen Beds, 1 sofa bed. Free WIFI, safe, coffee and tea making facilities, and a bathroom with a bath or shower. 76 M²

  • Views:

    Ocean/Sea view

Max. number of persons
6
Area
From 76 m² / 818 sq ft

Bedding

Queen size bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle

Bathroom

Bathroom Facilities

  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

2 Bedroom Suite, 1 King-Size bedroom and 1 Twin-size Bedroom

Photo out of - 2 Bedroom Suite, 1 King-Size bedroom and 1 Twin-size Bedroom

2 Bedroom Suite with 1 King and 1 Twin beds, 1 sofa bed. Free WIFI, safe, coffee and tea making facilities, and a bathroom with a bath or a shower. 115 M²

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 115 m² / 1237 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

3 Bedroom Suite, 1 King-Size Bedroom and 2 Twin-Size Bedrooms

Photo out of - 3 Bedroom Suite, 1 King-Size Bedroom and 2 Twin-Size Bedrooms

3 Bedroom Suite with 1 King and 2 Twin Beds, 1 sofa bed, kitchen, and sea view. Free WIFI, safe, coffee and tea making facilities, and a bathroom with a bath or a shower. 160 M²

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
8
Area
From 160 m² / 1722 sq ft

Bedding

King size bed(s) x2

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Royal Suite, Sea View, 3 King-Size Bedrooms and 2 Twin-Size Bedrooms

Photo out of - Royal Suite, Sea View, 3 King-Size Bedrooms and 2 Twin-Size Bedrooms

Royal Suite with 3 King and 2 Twin Beds, sofa bed, kitchen, and sea view. Free WIFI, safe, coffee and tea making facilities, and a bathroom with a bath or a shower. 350 M²

  • Views:

    Ocean/Sea view

Max. number of persons
8
Area
From 350 m² / 3767 sq ft

Bedding

King size bed(s) x3

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle

Bathroom

Bathroom Facilities

  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 46'/117 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Pullman Resort Al Marjan Island

Marjan Island Blvd., Marjan Island
14745 RAS AL KHAIMAH
United Arab Emirates

GPS:25.682783, 55.746525

Telephone
Fax +971 7 203 6667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 300 rooms
  • 3 rooms for people with reduced mobility
  • 7 connecting rooms
  • 78 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Entertainment

  • Pool Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

4 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

4 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Children''s Club for over 12
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area

Well-being

Outdoor Pool

  • Outside
  • On site

Indoor Pool

  • Covered
  • On site

Indoor Pool

  • Covered
  • On site

Gym

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage

Sports and leisure

Jet-ski Additional charge

  • On site

Bodybuilding equipment/Gym

  • On site

Kayaking Additional charge

  • On site

Tennis Additional charge

  • Nearby

Basketball court Additional charge

  • On site

Tennis

  • On site

Boat excursions Additional charge

  • Nearby

Jet-ski Additional charge

  • Nearby

Pedal boat Additional charge

  • Nearby

Bike rack facilities

  • On site

Gym

  • On site

Volleyball Additional charge

  • On site

Deep sea fishing/Sea fishing Additional charge

  • On site

Private beach

  • Nearby

Boat excursions Additional charge

  • On site

Private beach

  • On site

Football Additional charge

  • On site

Jogging track

  • On site

Table tennis Additional charge

  • On site

Dart board Additional charge

  • On site

Pedal boat Additional charge

  • On site
  • On site
  • Indoor parking
  • Private
  • 200 parking spaces
  • Max Limited Height: 2 m / 6.55 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

Outdoor

Marjan Island Blvd., Marjan Island, 14745 Ras Al Khaimah, United Arab Emirates

GPS:25.682783, 55.746525

Parking information

  • On site
  • Outdoor parking
  • Public
  • 40 parking spaces
  • Max Limited Height: 0 m / 0 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Accessibility

  • Accessible parking

Zaitouna

Photo out of - Zaitouna

A Mediterranean-inspired restaurant celebrating the vibrant flavors of Italy, Greece, and beyond. Enjoy fresh, seasonal dishes featuring herbs, olives, seafood, and artisanal cheeses, paired with curated wines and cocktails.

Cooking style
Mediterranean
Capacity
102
Accessibility
Accessible service
14745 Ras Al Khaimah, United Arab Emirates
Telephone +971 7 203 6666
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Halal menu

A Mediterranean-inspired restaurant celebrating the vibrant flavors of Italy, Greece, and beyond. Enjoy fresh, seasonal dishes featuring herbs, olives, seafood, and artisanal cheeses, paired with curated wines and cocktails.

Embark on a culinary journey at Ras Al Khaimah's first dedicated vegan and vegetarian restaurant. As night falls, the ambiance shifts with live music, creating an elegant yet playful space to relax, connect, and unwind.

Step into a sanctuary honoring Morocco's rich culinary heritage. Dar Zellij offers authentic Moroccan flavors with a modern twist, served in an atmosphere inspired by traditional Zellij tilework. Sip on expertly crafted mocktails, aromatic Moroccan teas.

The Sunset rises as the resort's dynamic social hub. Perched above the Arabian Gulf, savor freshly shucked Dibba-Fujairah oysters, ceviche, and tapas paired with expertly crafted cocktails. When evening deepens, live DJs curate soundscapes.

Two comprehensively equipped Health clubs (Ladies and Gents), each with its indoor swimming pool, Jacuzzi and gym. * Children below 16 are not permitted to use the indoor pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,130 reviews

Customer review rating 0.5/5

Jonatthan B. Families - Confirmed reviews ALL

Dear Jonatthan B., Thank you for sharing your concerns regarding your recent visit to Pullman Resort Al Marjan Island. We sincerely apologize for the distress caused by the double booking of your room, as well as the resulting breach of privacy you experienced. We recognize the importance of comfort during our guests' stays, and it is regrettable that we did not meet those expectations. Please be assured that your feedback is taken seriously, and we will conduct a thorough review of our booking procedures to prevent such incidents in the future. Your satisfaction is important to us, and we appreciate your understanding as we work to enhance our services. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 2.0/5

Duncan B. Families - Confirmed reviews ALL

Dear Duncan B., Thank you for sharing your feedback regarding your recent stay at Pullman Resort Al Marjan Island. We appreciate your commendation of our housekeeping team, as they strive to maintain high standards. We regret to hear that your dining experience did not meet your expectations. We aim to provide a diverse menu and ensure timely service, and we understand your concerns regarding the dinner arrangements and the wait times for table availability. Your comments regarding the operations of the main restaurant and the overall dining experience have been noted and will be considered for future improvements. Additionally, we apologize for the confusion regarding the final checkout charges. It is our policy to clarify all billing details upon arrival, and we regret that this was not clearly communicated. We assure you that the feedback regarding the front office team's communication will be addressed, as we value effective dialogue with our guests. We appreciate your loyalty as an Accor Gold member and hope to have the opportunity to restore your confidence in our hospitality in the future. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 0.5/5

Daniel A. Friends - Confirmed reviews ALL

Dear Daniel A., Thank you for your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with your room and the service provided. Your comments are valuable to us as we strive to improve our guests' experiences. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 2.5/5

Ramesh D. Couples - Confirmed reviews ALL

Dear Ramesh D., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Resort Al Marjan Island. I sincerely apologize that your experience did not meet the high standards we strive to uphold, particularly in relation to cleanliness and dining services. We take your comments regarding the half-board package and the timing of Iftar service very seriously. It is concerning to hear that you faced challenges with seating and food availability during such a significant period. Our goal is to provide a seamless experience for all our guests, and it is clear we fell short in this instance. Your observations about the management of food service during peak times will be reviewed to help enhance our operations. I appreciate your acknowledgment of our service staff's dedication. We are committed to improving our guest experience, and your insights will contribute to our continuous efforts. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 4.0/5

Abdelaziz Y. Families - Confirmed reviews ALL

Dear AbdelAziz Y., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of our hotel and appreciated the exceptional service provided by our staff, particularly around the pool and during your check-in. We hope to welcome you back soon. Best regards, Mohammed Nabil Assistant Front Office Manager

Dear Jonatthan B., Thank you for sharing your concerns regarding your recent visit to Pullman Resort Al Marjan Island. We sincerely apologize for the distress caused by the double booking of your room, as well as the resulting breach of privacy you experienced. We recognize the importance of comfort during our guests' stays, and it is regrettable that we did not meet those expectations. Please be assured that your feedback is taken seriously, and we will conduct a thorough review of our booking procedures to prevent such incidents in the future. Your satisfaction is important to us, and we appreciate your understanding as we work to enhance our services. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 2.0/5

Duncan B. Families - Confirmed reviews ALL

Housekeeping outstanding. However, food was very disappointing especially with the hotel management's insistence of serving dinner outside and the very repetitive menu. The same limited offering every evening for two weeks was unsatisfactory and the food was quite cold when available. A reasonable decision to allow those who were Ramadan fasting first opportunity for dinner, but not so much when those same people were still occupying tables over two hours later. In addition, once tables were available, there were insufficient staff to clear and reset for other guests. At the same time, the main restaurant was CLOSED. A very strange decision. Very upsetting experience at the end of our stay when, having paid what we were asked to pay on our arrival, on checking out an additional fee was demanded. Our transport to the airport had arrived and was waiting and, in the circumstances, we had to leave swiftly. Attitude of the Front Office manager was decidedly unhelpful and an unpleasant conversation was only ended when we "donated" the AED1000 room account deposit which was left with the hotel rather than be claimed back as it had not been accessed. The situation was made worse by the somewhat limited command of English by senior staff. Our room cleaner appeared to speak the language better! A very disappointing experience in view of our previous vacation at this hotel and others managed by Accor. Not at all what we would expect in view of our Accor Gold membership!

Dear Duncan B., Thank you for sharing your feedback regarding your recent stay at Pullman Resort Al Marjan Island. We appreciate your commendation of our housekeeping team, as they strive to maintain high standards. We regret to hear that your dining experience did not meet your expectations. We aim to provide a diverse menu and ensure timely service, and we understand your concerns regarding the dinner arrangements and the wait times for table availability. Your comments regarding the operations of the main restaurant and the overall dining experience have been noted and will be considered for future improvements. Additionally, we apologize for the confusion regarding the final checkout charges. It is our policy to clarify all billing details upon arrival, and we regret that this was not clearly communicated. We assure you that the feedback regarding the front office team's communication will be addressed, as we value effective dialogue with our guests. We appreciate your loyalty as an Accor Gold member and hope to have the opportunity to restore your confidence in our hospitality in the future. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 0.5/5

Daniel A. Friends - Confirmed reviews ALL

The room smelt damp, shower flooded, poor service. General facilities were good

Dear Daniel A., Thank you for your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with your room and the service provided. Your comments are valuable to us as we strive to improve our guests' experiences. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 2.5/5

Ramesh D. Couples - Confirmed reviews ALL

I would like to share some feedback from my recent stay. The rooms did not meet the cleanliness standards expected from a 5-star rated property, which was disappointing. I had booked a half-board package. Iftar service started at 6:15 PM; however, when I arrived, I was asked whether I was fasting. Since I was not fasting, I was requested to wait until 7:30 PM, when dinner service for hotel guests would begin. During the Iftar period (approximately 6:30 PM to 7:30 PM), the restaurant was fully booked and there were no available tables, as informed by the reception staff in the dining area. When we were finally seated at 7:30 PM, the food refilling was not well managed and many dishes seemed like leftovers from the earlier service. On a positive note, I could see that the service staff were making sincere efforts to accommodate guests and maintain the service flow. However, it appeared that the hotel may have been operating beyond its service capacity during this period. Guests who came for Iftar were asked to leave around 7:30 PM to make space for hotel guests for dinner, which created an uncomfortable and rushed experience. Overall, the experience felt unfair considering the time and money spent. I hope the hotel will review its capacity planning and service arrangements during peak periods like Iftar to ensure a better experience for all guests.

Dear Ramesh D., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Resort Al Marjan Island. I sincerely apologize that your experience did not meet the high standards we strive to uphold, particularly in relation to cleanliness and dining services. We take your comments regarding the half-board package and the timing of Iftar service very seriously. It is concerning to hear that you faced challenges with seating and food availability during such a significant period. Our goal is to provide a seamless experience for all our guests, and it is clear we fell short in this instance. Your observations about the management of food service during peak times will be reviewed to help enhance our operations. I appreciate your acknowledgment of our service staff's dedication. We are committed to improving our guest experience, and your insights will contribute to our continuous efforts. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 4.0/5

Abdelaziz Y. Families - Confirmed reviews ALL

A comfortable stay.. hotel’s biggest asset is the staff… especially around the pool (all the services team are amazing), and the gentleman that checked us in.. parking available, nice beach (despite being a 5 minutes drive).

Dear AbdelAziz Y., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of our hotel and appreciated the exceptional service provided by our staff, particularly around the pool and during your check-in. We hope to welcome you back soon. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 5.0/5

Gulin G. Couples - Confirmed reviews ALL

We are safely back home, this journey to your country is made unforgettable by outer events. Under those circumstances the possibility to stay at your hotel free of charge was a grand gesture from your wonderful counrty. Thank you very much. We appreciate it and hope that we`ll come back to peaceful tourism.

Dear Gulin G., Thank you for sharing your positive experience with us. We are pleased to hear that our hospitality provided you with comfort during a challenging time. It is our priority to ensure that our guests feel supported and welcomed, especially during unforeseen circumstances. We appreciate your understanding regarding the situation with your ring and are glad to know that our team was able to assist you. Your kind words about our country and the gesture of complimentary accommodation mean a lot to us. We look forward to the opportunity of welcoming you back for a peaceful and enjoyable stay in the future. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 0.5/5

Mohammed H. Solo - Confirmed reviews ALL

I request to book room for me as free due to experience for pervious booking

Dear Mohammed H., We are sorry to hear about your experience at Pullman Resort Al Marjan Island. Your feedback is important to us, and we will look into the issues you mentioned. Please reach out to us at pu… to discuss this further. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 5.0/5

Jayan W. Friends - Confirmed reviews ALL

I'm so happy about room and staff service.

Dear Jayan w., Thank you for your positive feedback regarding your stay at Pullman Resort Al Marjan Island. We are delighted to hear that you enjoyed the room and the beautiful view, as well as the service provided by our staff. Your satisfaction is our priority. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 1.0/5

Julien D. Solo - Confirmed reviews ALL

The dirty rooms, aside from the super-friendly staff at the coffee shop, made the stay beyond terrible under the circumstances. Arrived with a Rolls-Royce, waited 30 minutes for the car to be handed the keys to a Bentley SUV. Rooms after three changes were very dirty; the AC was as noisy as a plane; outside construction (not their fault, but they could have fought for an 8am start) started at 5 AM.

Dear Julien D., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize that the cleanliness of your accommodations did not meet our high standards and for the inconvenience caused by the air conditioning and early noise. Your remarks about the car service will be reviewed with the team to enhance our operations. We appreciate your kind words about our staff at the coffee shop, and I will ensure your commendation is passed along. Your experience is important to us, and we value your insights as we strive to improve. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 5.0/5

Annalyn E. Families - Confirmed reviews ALL

I had a pleasant stay at Pullman Resort Al Marjan Island. The location is peaceful with beautiful sea views, perfect for a relaxing getaway. The food was good, especially the breakfast, though the dinner variety could be improved. The amenities, including the pool and beach access, were enjoyable and well maintained. Our kids enjoyed so much, especially the pool and activities. The staff were friendly and helpful, which made our overall experience comfortable and memorable.

Dear Annalyn E., Thank you for sharing your positive experience at Pullman Resort Al Marjan Island. We are delighted to hear that you found our location peaceful and enjoyed the beautiful sea views. It is wonderful to know that your family appreciated the amenities, especially the pool and activities designed for children. Your feedback regarding the dinner variety has been noted, and we will take this into consideration as we continuously strive to enhance our culinary offerings. We truly appreciate your kind words about our staff, and we hope to welcome you and your family back for another memorable stay in the future. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 2.0/5

Samer K. Families - Confirmed reviews ALL

Below average service, low value for money,

Dear Samer K., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations in terms of service and value. Your concerns are important to us as we strive to enhance our offerings for future guests. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 3.0/5

Torsten B. Families - Confirmed reviews ALL

Hotel should get a total makeover of all rooms and public areas. Pool has almost no sun and hotel lacks direct beach access (only through shuttle service). Overall there are better options in Ras al Khaimah

Dear Torsten B., Thank you for your valuable feedback regarding your recent stay. I appreciate your comments about the hotel's areas needing improvement and the beach access arrangements. Your insights will be considered as we continually strive to enhance our guest experience. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 0.5/5

Meenu G. Business - Confirmed reviews ALL

Very unprofesional. I never experienced this treatment anywhere in any hotel.

Dear Meenu G., Thank you for sharing your feedback regarding your recent experience at Pullman Resort Al Marjan Island. I sincerely apologize for the inconvenience you faced concerning the handling of your belongings during your late checkout. We value our guests' trust and aim to uphold the highest standards of professionalism. Your comments will be taken into consideration as we strive to improve our services. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 5.0/5

Aman A. Families - Confirmed reviews ALL

I recently had a wonderful stay at Pullman Resort, and it truly exceeded my expectations. From the moment we arrived, the staff were incredibly welcoming, warm, and professional, making my entire family feel comfortable and valued.and very special thanks to Ms. Nabina from Guest Services she was absolutely brilliant with her assistance and truly went above and beyond to accommodate our family’s needs. Her kindness, attention to detail, and genuine care made a huge difference in our stay. I would also like to appreciate Abdullah at the concierge desk for his helpful and friendly support, and Wai Tan from Myanmar at the bell desk for his courteous and efficient service. Their teamwork and positive attitude reflect the hotel’s excellent hospitality standards. Overall, it was a fantastic experience filled with comfort, great service, and memorable moments. We will definitely be returning soon and highly recommend this hotel to anyone looking for a relaxing and enjoyable stay in Ras Al Khaimah.

Dear Aman A., Thank you for your kind words regarding your recent stay at Pullman Resort Al Marjan Island. We are delighted to hear that your experience exceeded your expectations and that our team made you and your family feel valued. It is always rewarding to know that our staff, particularly Ms. Nabina, Abdullah, and Wai Tan, had a positive impact on your visit. Their dedication to providing exceptional service is indeed commendable and reflects our commitment to hospitality. We appreciate your recommendation and are thrilled to learn that you plan to return. Your feedback is invaluable to us as we strive to create memorable experiences for all our guests. We look forward to welcoming you back soon for another luxurious escape. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 4.5/5

Abdul G. Business - Confirmed reviews ALL

Fantastic experience.

Dear Abdul G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you had a fantastic experience and found your stay comfortable. It is our pleasure to provide exceptional service to our guests. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 4.5/5

Harsimran S. Families - Confirmed reviews ALL

I couldn't find a power outlet near the bedside. It took me 3 calls to get dental kit. I don't understand why dental kit is not placed inside already beforehand. Even smaller hotels do it.

Dear Harsimran S., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the power outlet and the dental kit availability. We appreciate your input as it helps us enhance our service and offerings for future guests. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 3.0/5

Dharmesh R. Families - Confirmed reviews ALL

Comfortable stay. Staff was kind. Campus was clean. No freshly made coffee in breakfast. It was only machine made. No tv channels for Indian/Pakistanis/asians. The list should be diverse for all nationalities. Gym was also okayish. Not worth 5 star hotel. Game room was closed at 8:30pm . Generally these are open till late because guests travel and get free by evening after dinner. Seeing it closed at the same time was disappointing. Also to mention the staff inside was ready to kick us out by 8:15 only.

Dear Dharmesh R., Thank you for sharing your thoughts regarding your recent stay at Pullman Resort Al Marjan Island. We appreciate your kind words about our staff and the cleanliness of our Hotel. We regret to hear that certain aspects did not meet your expectations. While we aim to offer a diverse selection of breakfast options, including freshly brewed coffee, we understand the importance of catering to the preferences of all our guests. Regarding the entertainment facilities, we strive to provide a welcoming environment, and your feedback on the game room's hours will be considered for future improvements. We aim to enhance our service and ensure all guests feel comfortable during their stay. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 2.0/5

Abdulraouf K. Couples - Confirmed reviews ALL

We stayed at the hotel from 19th Feb to 22nd Feb 2026, and unfortunately, the experience fell far short of expectations. Check-in was the one bright spot. it was super smooth, quick, and hassle-free, which was appreciated after a long journey. However, the room itself was quite outdated and in need of maintenance. One of the curtains was hanging off the hook, looking unkempt and detracting from any sense of comfort. The floor carpet appeared very old and did not seem to have been properly cleaned. it gave off an impression of neglect that made us uncomfortable. Additionally, the entrance door made a loud, creaky noise every time it was opened or closed, which was disruptive, especially at night or early morning. The breakfast, which we had switched to suhoor timings due to fasting, was a major letdown. On the first day, we went down to the dining area and found very limited options, poor food quality, and virtually no proper service or attention from staff. Everything felt rushed and substandard, which was especially disappointing during Ramadan when guests rely on these meals to sustain the fast. We were so underwhelmed that we decided to skip suhoor at the hotel for the remaining days. Later that night (around 1 AM), I approached the duty manager to discuss alternatives specifically, requesting some form of complimentary room dining or adjustment since we had paid for the breakfast package but were no longer using it. Unfortunately, there was no helpful response or willingness to accommodate. The staff offered little to no assistance, which left us feeling dismissed and even more dissatisfied. Hotels should have better systems in place to track which guests have opted for amenities like breakfast/suhoor and are actually using them, especially during peak times like Ramadan. A simple follow up or flexible policy could have turned the situation around, but none was offered. Overall, this stay was a disappointment due to the combination of outdated facilities, subpar suhoor, and unhelpful staff response. I would not recommend this hotel based on our experience.

Dear Abdulraouf K., Thank you for taking the time to share your experience at Pullman Resort Al Marjan Island. We are pleased to hear that your check-in process was smooth and efficient, but we regret that other aspects of your stay did not meet your expectations. We acknowledge your concerns regarding the condition of your room, including the maintenance issues and cleanliness of the carpet. Your feedback will be reviewed with our housekeeping and maintenance teams to ensure that our facilities meet the standards our guests deserve. Regarding your dining experience during suhoor, we sincerely apologize for not delivering the quality and service expected during such an important time. Your comments about the limited options and the lack of attentive service will be addressed with our culinary and service teams to improve future offerings. We regret that your request for assistance was not met with the responsiveness you required. Our aim is to provide a supportive environment for all guests, and we will work to enhance our communication protocols. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 5.0/5

Sakir A. Families - Confirmed reviews ALL

I had a wonderful staycation at Pullman Hotel on 6th February, and the experience exceeded my expectations. The reception team made a great first impression with a very smooth and efficient check-in. I was especially impressed when they mentioned, “Sir, your request has been ready”—that level of preparation and attention to detail was truly superb. A special thank you as well for arranging the anniversary cake, which was a lovely and thoughtful gesture. A big appreciation to Mr. Amir from the Exchange Restaurant, who made our dining experience even more enjoyable. His warm welcome, positive attitude, and genuine hospitality really stood out. He was attentive without being intrusive, always approachable, and ensured we were comfortable throughout. It’s staff like him who truly elevate the guest experience. Overall, the stay was relaxing, the service was excellent, and every interaction reflected professionalism and care. I would definitely recommend this hotel and look forward to visiting again.

Dear Sakir A., Thank you for your kind words regarding your recent stay at Pullman Resort Al Marjan Island. We are delighted to learn that your experience exceeded your expectations and that you appreciated the smooth check-in process. It is always our goal to provide thoughtful and attentive service to our guests. We are particularly pleased to hear that Mr. Amir from the Exchange Restaurant contributed positively to your dining experience. His commitment to guest satisfaction is indeed commendable, and I will be sure to pass on your appreciation to him. It is gratifying to know that our team was able to make your anniversary celebration special with the arrangement of the cake. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 5.0/5

Sascau P. Families - Confirmed reviews ALL

Super excelent

Dear Sascau P., Thank you for your kind words. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back in the future. Best regards, Mohammed Nabil Assistant Front Office Manager

Other web-users rate our hotel

  • 483 reviews 7.8/10 Location
  • 1,388 reviews 7.5/10 Room
  • 2,703 reviews 9/10 Service
  • 42 reviews 3.2/10 WiFi
  • 1,480 reviews 8/10 Food
  • 490 reviews 5.7/10 Cleanliness
  • 451 reviews 8.4/10 Breakfast
  • 446 reviews 7.6/10 Beach

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