Pullman Resort Al Marjan Island 5 stars

Customer review rating (ALL Rating) 4.5/5 2,280 reviews

Pullman Resort Al Marjan Island - Image 1
Pullman Resort Al Marjan Island - Image 2
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Description

Hotel extras

  • Private sandy beach

  • Indoor and outdoor pools

  • Water sports activities

  • Spa and fitness facilities

  • Family friendly hotel

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Pullman Resort Al Marjan Island

Marjan Island Blvd., Marjan Island
14745 RAS AL KHAIMAH
United Arab Emirates

GPS:25.682783, 55.746525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,280 reviews

Customer review rating 0.5/5

Jonatthan B. Families - Confirmed reviews ALL

Dear Jonatthan B., Thank you for sharing your concerns regarding your recent visit to Pullman Resort Al Marjan Island. We sincerely apologize for the distress caused by the double booking of your room, as well as the resulting breach of privacy you experienced. We recognize the importance of comfort during our guests' stays, and it is regrettable that we did not meet those expectations. Please be assured that your feedback is taken seriously, and we will conduct a thorough review of our booking procedures to prevent such incidents in the future. Your satisfaction is important to us, and we appreciate your understanding as we work to enhance our services. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 2.0/5

Duncan B. Families - Confirmed reviews ALL

Dear Duncan B., Thank you for sharing your feedback regarding your recent stay at Pullman Resort Al Marjan Island. We appreciate your commendation of our housekeeping team, as they strive to maintain high standards. We regret to hear that your dining experience did not meet your expectations. We aim to provide a diverse menu and ensure timely service, and we understand your concerns regarding the dinner arrangements and the wait times for table availability. Your comments regarding the operations of the main restaurant and the overall dining experience have been noted and will be considered for future improvements. Additionally, we apologize for the confusion regarding the final checkout charges. It is our policy to clarify all billing details upon arrival, and we regret that this was not clearly communicated. We assure you that the feedback regarding the front office team's communication will be addressed, as we value effective dialogue with our guests. We appreciate your loyalty as an Accor Gold member and hope to have the opportunity to restore your confidence in our hospitality in the future. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 0.5/5

Daniel A. Friends - Confirmed reviews ALL

Dear Daniel A., Thank you for your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with your room and the service provided. Your comments are valuable to us as we strive to improve our guests' experiences. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 2.5/5

Ramesh D. Couples - Confirmed reviews ALL

Dear Ramesh D., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Resort Al Marjan Island. I sincerely apologize that your experience did not meet the high standards we strive to uphold, particularly in relation to cleanliness and dining services. We take your comments regarding the half-board package and the timing of Iftar service very seriously. It is concerning to hear that you faced challenges with seating and food availability during such a significant period. Our goal is to provide a seamless experience for all our guests, and it is clear we fell short in this instance. Your observations about the management of food service during peak times will be reviewed to help enhance our operations. I appreciate your acknowledgment of our service staff's dedication. We are committed to improving our guest experience, and your insights will contribute to our continuous efforts. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 4.0/5

Abdelaziz Y. Families - Confirmed reviews ALL

Dear AbdelAziz Y., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of our hotel and appreciated the exceptional service provided by our staff, particularly around the pool and during your check-in. We hope to welcome you back soon. Best regards, Mohammed Nabil Assistant Front Office Manager

Other web-users rate our hotel

  • 572 reviews 7.9/10 Location
  • 1,723 reviews 7.7/10 Room
  • 3,552 reviews 9.1/10 Service
  • 50 reviews 2.7/10 WiFi
  • 1,795 reviews 8/10 Food
  • 635 reviews 6/10 Cleanliness
  • 584 reviews 8.5/10 Breakfast
  • 506 reviews 7.4/10 Beach

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