Pullman Resort Al Marjan Island 5 stars

Customer review rating (ALL Rating) 4.5/5 2,443 reviews

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Pullman Resort Al Marjan Island - Image 1
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Pullman Resort Al Marjan Island - Image 4
Marjan Island Blvd., Marjan Island, 14745 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Private sandy beach

  • Indoor and outdoor pools

  • Water sports activities

  • Spa and fitness facilities

  • Family friendly hotel

Our accommodation(s)

Hotel location

Pullman Resort Al Marjan Island

Marjan Island Blvd., Marjan Island
14745 RAS AL KHAIMAH
United Arab Emirates

GPS:25.682783, 55.746525

Telephone
Fax +971 7 203 6667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,443 reviews

Customer review rating 0.5/5

Jonatthan B. Families - Confirmed reviews ALL

I am not satisfied with my stay and i dont feel.my security during the stay. My room was double booked and in the middle of the night some enter our room and i was disappointed because I paid to enjoy and to relaks during my stay but it was a nightmare

Dear Jonatthan B., Thank you for sharing your concerns regarding your recent visit to Pullman Resort Al Marjan Island. We sincerely apologize for the distress caused by the double booking of your room, as well as the resulting breach of privacy you experienced. We recognize the importance of comfort during our guests' stays, and it is regrettable that we did not meet those expectations. Please be assured that your feedback is taken seriously, and we will conduct a thorough review of our booking procedures to prevent such incidents in the future. Your satisfaction is important to us, and we appreciate your understanding as we work to enhance our services. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 2.0/5

Duncan B. Families - Confirmed reviews ALL

Housekeeping outstanding. However, food was very disappointing especially with the hotel management's insistence of serving dinner outside and the very repetitive menu. The same limited offering every evening for two weeks was unsatisfactory and the food was quite cold when available. A reasonable decision to allow those who were Ramadan fasting first opportunity for dinner, but not so much when those same people were still occupying tables over two hours later. In addition, once tables were available, there were insufficient staff to clear and reset for other guests. At the same time, the main restaurant was CLOSED. A very strange decision. Very upsetting experience at the end of our stay when, having paid what we were asked to pay on our arrival, on checking out an additional fee was demanded. Our transport to the airport had arrived and was waiting and, in the circumstances, we had to leave swiftly. Attitude of the Front Office manager was decidedly unhelpful and an unpleasant conversation was only ended when we "donated" the AED1000 room account deposit which was left with the hotel rather than be claimed back as it had not been accessed. The situation was made worse by the somewhat limited command of English by senior staff. Our room cleaner appeared to speak the language better! A very disappointing experience in view of our previous vacation at this hotel and others managed by Accor. Not at all what we would expect in view of our Accor Gold membership!

Dear Duncan B., Thank you for sharing your feedback regarding your recent stay at Pullman Resort Al Marjan Island. We appreciate your commendation of our housekeeping team, as they strive to maintain high standards. We regret to hear that your dining experience did not meet your expectations. We aim to provide a diverse menu and ensure timely service, and we understand your concerns regarding the dinner arrangements and the wait times for table availability. Your comments regarding the operations of the main restaurant and the overall dining experience have been noted and will be considered for future improvements. Additionally, we apologize for the confusion regarding the final checkout charges. It is our policy to clarify all billing details upon arrival, and we regret that this was not clearly communicated. We assure you that the feedback regarding the front office team's communication will be addressed, as we value effective dialogue with our guests. We appreciate your loyalty as an Accor Gold member and hope to have the opportunity to restore your confidence in our hospitality in the future. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 0.5/5

Daniel A. Friends - Confirmed reviews ALL

The room smelt damp, shower flooded, poor service. General facilities were good

Dear Daniel A., Thank you for your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with your room and the service provided. Your comments are valuable to us as we strive to improve our guests' experiences. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 2.5/5

Ramesh D. Couples - Confirmed reviews ALL

I would like to share some feedback from my recent stay. The rooms did not meet the cleanliness standards expected from a 5-star rated property, which was disappointing. I had booked a half-board package. Iftar service started at 6:15 PM; however, when I arrived, I was asked whether I was fasting. Since I was not fasting, I was requested to wait until 7:30 PM, when dinner service for hotel guests would begin. During the Iftar period (approximately 6:30 PM to 7:30 PM), the restaurant was fully booked and there were no available tables, as informed by the reception staff in the dining area. When we were finally seated at 7:30 PM, the food refilling was not well managed and many dishes seemed like leftovers from the earlier service. On a positive note, I could see that the service staff were making sincere efforts to accommodate guests and maintain the service flow. However, it appeared that the hotel may have been operating beyond its service capacity during this period. Guests who came for Iftar were asked to leave around 7:30 PM to make space for hotel guests for dinner, which created an uncomfortable and rushed experience. Overall, the experience felt unfair considering the time and money spent. I hope the hotel will review its capacity planning and service arrangements during peak periods like Iftar to ensure a better experience for all guests.

Dear Ramesh D., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Resort Al Marjan Island. I sincerely apologize that your experience did not meet the high standards we strive to uphold, particularly in relation to cleanliness and dining services. We take your comments regarding the half-board package and the timing of Iftar service very seriously. It is concerning to hear that you faced challenges with seating and food availability during such a significant period. Our goal is to provide a seamless experience for all our guests, and it is clear we fell short in this instance. Your observations about the management of food service during peak times will be reviewed to help enhance our operations. I appreciate your acknowledgment of our service staff's dedication. We are committed to improving our guest experience, and your insights will contribute to our continuous efforts. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 4.0/5

Abdelaziz Y. Families - Confirmed reviews ALL

A comfortable stay.. hotel’s biggest asset is the staff… especially around the pool (all the services team are amazing), and the gentleman that checked us in.. parking available, nice beach (despite being a 5 minutes drive).

Dear AbdelAziz Y., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of our hotel and appreciated the exceptional service provided by our staff, particularly around the pool and during your check-in. We hope to welcome you back soon. Best regards, Mohammed Nabil Assistant Front Office Manager

Other web-users rate our hotel

  • 618 reviews 7.9/10 Location
  • 1,947 reviews 7.7/10 Room
  • 3,897 reviews 9.1/10 Service
  • 59 reviews 2.8/10 WiFi
  • 1,903 reviews 8.2/10 Food
  • 720 reviews 6.3/10 Cleanliness
  • 619 reviews 8.3/10 Breakfast
  • 547 reviews 7.7/10 Beach

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