Pullman Resort Al Marjan Island 5 stars

Customer review rating (ALL Rating) 4.5/5 2,450 reviews

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Pullman Resort Al Marjan Island - Image 1
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Marjan Island Blvd., Marjan Island, 14745 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Private sandy beach

  • Indoor and outdoor pools

  • Water sports activities

  • Spa and fitness facilities

  • Family friendly hotel

Our accommodation(s)

Hotel location

Pullman Resort Al Marjan Island

Marjan Island Blvd., Marjan Island
14745 RAS AL KHAIMAH
United Arab Emirates

GPS:25.682783, 55.746525

Telephone
Fax +971 7 203 6667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,450 reviews

Customer review rating 2.5/5

Ramesh D. Couples - Confirmed reviews ALL

I would like to share some feedback from my recent stay. The rooms did not meet the cleanliness standards expected from a 5-star rated property, which was disappointing. I had booked a half-board package. Iftar service started at 6:15 PM; however, when I arrived, I was asked whether I was fasting. Since I was not fasting, I was requested to wait until 7:30 PM, when dinner service for hotel guests would begin. During the Iftar period (approximately 6:30 PM to 7:30 PM), the restaurant was fully booked and there were no available tables, as informed by the reception staff in the dining area. When we were finally seated at 7:30 PM, the food refilling was not well managed and many dishes seemed like leftovers from the earlier service. On a positive note, I could see that the service staff were making sincere efforts to accommodate guests and maintain the service flow. However, it appeared that the hotel may have been operating beyond its service capacity during this period. Guests who came for Iftar were asked to leave around 7:30 PM to make space for hotel guests for dinner, which created an uncomfortable and rushed experience. Overall, the experience felt unfair considering the time and money spent. I hope the hotel will review its capacity planning and service arrangements during peak periods like Iftar to ensure a better experience for all guests.

Dear Ramesh D., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Resort Al Marjan Island. I sincerely apologize that your experience did not meet the high standards we strive to uphold, particularly in relation to cleanliness and dining services. We take your comments regarding the half-board package and the timing of Iftar service very seriously. It is concerning to hear that you faced challenges with seating and food availability during such a significant period. Our goal is to provide a seamless experience for all our guests, and it is clear we fell short in this instance. Your observations about the management of food service during peak times will be reviewed to help enhance our operations. I appreciate your acknowledgment of our service staff's dedication. We are committed to improving our guest experience, and your insights will contribute to our continuous efforts. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 4.0/5

Abdelaziz Y. Families - Confirmed reviews ALL

A comfortable stay.. hotel’s biggest asset is the staff… especially around the pool (all the services team are amazing), and the gentleman that checked us in.. parking available, nice beach (despite being a 5 minutes drive).

Dear AbdelAziz Y., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of our hotel and appreciated the exceptional service provided by our staff, particularly around the pool and during your check-in. We hope to welcome you back soon. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 5.0/5

Gulin G. Couples - Confirmed reviews ALL

We are safely back home, this journey to your country is made unforgettable by outer events. Under those circumstances the possibility to stay at your hotel free of charge was a grand gesture from your wonderful counrty. Thank you very much. We appreciate it and hope that we`ll come back to peaceful tourism.

Dear Gulin G., Thank you for sharing your positive experience with us. We are pleased to hear that our hospitality provided you with comfort during a challenging time. It is our priority to ensure that our guests feel supported and welcomed, especially during unforeseen circumstances. We appreciate your understanding regarding the situation with your ring and are glad to know that our team was able to assist you. Your kind words about our country and the gesture of complimentary accommodation mean a lot to us. We look forward to the opportunity of welcoming you back for a peaceful and enjoyable stay in the future. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 0.5/5

Mohammed H. Solo - Confirmed reviews ALL

I request to book room for me as free due to experience for pervious booking

Dear Mohammed H., We are sorry to hear about your experience at Pullman Resort Al Marjan Island. Your feedback is important to us, and we will look into the issues you mentioned. Please reach out to us at pu… to discuss this further. Best regards, Mohammed Nabil Assistant Front Office Manager

Customer review rating 5.0/5

Jayan W. Friends - Confirmed reviews ALL

I'm so happy about room and staff service.

Dear Jayan w., Thank you for your positive feedback regarding your stay at Pullman Resort Al Marjan Island. We are delighted to hear that you enjoyed the room and the beautiful view, as well as the service provided by our staff. Your satisfaction is our priority. Best regards, Mohammed Nabil Assistant Front Office Manager

Other web-users rate our hotel

  • 627 reviews 7.9/10 Location
  • 1,967 reviews 7.8/10 Room
  • 3,923 reviews 9.1/10 Service
  • 60 reviews 2.9/10 WiFi
  • 1,917 reviews 8.4/10 Food
  • 729 reviews 6.6/10 Cleanliness
  • 617 reviews 8.4/10 Breakfast
  • 557 reviews 7.9/10 Beach

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