Marjan Island Resort & Spa - Managed by ACCOR

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Marjan Island Resort & Spa - Managed by ACCOR 5 stars

Customer review rating (ALL Rating) 4.7/5 1,474 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Private sandy beach

  • Indoor and outdoor pools

  • Water sports activities

  • Spa and fitness facilities

  • Family friendly hotel

Hotel location

Marjan Island Resort & Spa - Managed by ACCOR

Marjan Island Blvd., Marjan Island
14745 RAS AL KHAIMAH
United Arab Emirates

Telephone +971 7 203 6666

Fax +971 7 203 6667

Contact email

  • E 311 EXIT 110 OR EXIT 119:  DUBAI AL HAMRA

  • By plane

    DUBAI AIRPORT At 76.7km / 47.66 miles

  • By plane

    RAK INTERN AIRPORT At 38km / 23.61 miles

GPS:25.682783, 55.746525

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

Superior rooms, starting from 40 m², offer stunning views and luxurious amenities. Featuring one king-size or two twin-size beds, private balcony, Free wireless Internet access, large interactive TV and many more to ensure your utmost comfort. Premium Room, starting from 44 m², feature one king-size or two twin-size beds, separate sitting area and a private balcony with stunning views of the Gulf. Thoughtfully designed with comfort and convenience in mind.

Our guest reviews

Our guest reviews for
Marjan Island Resort & Spa - Managed by ACCOR

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,474 reviews

TripAdvisor Rating  4.5/5  2,921 reviews

Good stay!

Customer review rating 4.0/5

Simon G. Couples - Confirmed reviews ALL

I used the hotel for the weekend during "EID" holiday for the first time with my husband, I loved it,the staff were friendly.the hotel had a character to it,I will definitely recommend it to my family & friends

Dear Ms. G., We very much appreciate your comments regarding your stay at the Marjan Island Resort & Spa - Managed by ACCOR. It is always a pleasure to receive positive feedback and your constructive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please email me your membership number and we will ensure to credit the points. Since your reservation was done via a 3rd part the room charges are not eligible however food and beverage charges will be considered and we will add loyalty points to your account for the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manas Lal Director of Rooms

Nice location, poor stay experience

Customer review rating 2.0/5

Nick Families - Confirmed reviews ALL

The hotel is in a great location and we enjoyed our excellent 3-bedroom suite. What we didn't enjoy was the extremely disruptive party going on in the suite below us, well past 12.30am. Complaints to security finally resulted in some peace and quiet around 1am! The buffet was a decent offering for breakfast and dinner, however we were disappointed that the Asian restaurant was also converted into a buffet space rathe than offering a teppenyakki experience as advertised.

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Marjan Island Resort & Spa - Managed by ACCOR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manas Lal Director of Rooms

TOO BASIC FOR THE PRICE

Customer review rating 1.0/5

Gloria Couples - Confirmed reviews ALL

We were a couple staying, purchased voucher from cobone which says superior room however the hotel gave us 2 single bed rooms and claims its cobone deal. Very disappointed as I confirmed in advance about my booking and said am celebrating my anniversary. I would be more happy if the hotel would tell there is no availability I would not purchase the coupons. AED 800 of waste. the spa coupons are of no use as you can redeem only AED 150 pp per day. Buffet lunch at Liwan restaurant for AED 145 was not worth the spread. very limited options. Only thing I enjoyed was Turtle beach. Wont be returning to stay nor will recommend.

Dear Ms. D. Thank you for taking the time to tell us about your experience at the Marjan Island Resort & Spa - Managed by ACCOR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manas Lal Director of Rooms

a scam, would never book again!

Customer review rating 0.5/5

Mohammad K. Families - Confirmed reviews ALL

The hotel page shows a private beach, and it is written in the website that it has private beach. while in fact it doesn't! also there isn't water games for kids as the photos shows. the pirate club has 80% of the games switched off, and they just says it doesn't work! the hotel is so noisy and no sound isolation at all in the room, you could hear people in the pool, or hallway or other room just as they are in your room! I couldn't sleep at all and had to cancel the second night

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Marjan Island Resort & Spa - Managed by ACCOR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manas Lal Director of Rooms

Good stay

Customer review rating 4.0/5

Nelly R. Families - Confirmed reviews ALL

The room and everything was well organized but I don’t like the open buffet for the dinner and lunch 80 % indian food and 20% only different I didn’t find any thing to eat except rice and fish you should mix as some people don’t like Indian food like me because of spicies but the desserts was very delicious

Dear Ms. r., We very much appreciate your comments regarding your stay at the Marjan Island Resort & Spa - Managed by ACCOR. It is always a pleasure to receive positive feedback as well as constructive comments in regards to your culinary experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manas Lal Director of Rooms

Not a bad stay

Customer review rating 3.5/5

Balakrishnan Families - Confirmed reviews ALL

Beach not maintained well too much algae and sharp stones.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Marjan Island Resort & Spa - Managed by ACCOR. It is always a pleasure to receive positive feedback as well as your constructive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manas Lal Director of Rooms

Bad Experience

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Hotel services is not reach your grade. No much food verities compare to same grade hotels. Restaurant is not clean at all. I have used my water wipes to clean the table due to all the edges of table remain food particles. Smell of the tables was so bad. we were there with my family (5 people with kids). we requested to combine 2 tables together. after lot of arguments the hotel person arrange a table but not in the requested area (outside under the shade). He told he cant arrange that area it is not allowed etc. But while we are having breakfast they prepare same area, same tables what we requested to another set of people. How disgusting? Rooms are not clean at all. Dust is every ware. no tooth paste, no tooth brush. We requested room makeup but they did not do it properly. There was one large stain in in the bed. they did not change the matrass cover. These are only few. there are lot more. I don't want to waste my time with such bad experience. This is not the only one hotel we stayed. we stayed Hilton Ras Al Khaimah in sea villa. They gave fantastic service and food. then we went 2nd time as well to that. I will never come to your hotel at all. as well as never recommend to anyone.

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Marjan Island Resort & Spa - Managed by ACCOR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will further investigate with our Restaurant and housekeeping team and take action and coach the team. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manas Lal Director of Rooms

Well located but the WiFi and power(AC) wasn’t good

Customer review rating 3.0/5

Rupesh Families - Confirmed reviews ALL

I wasn’t impressed with the breakfast lounge where they moved us to other restaurant Had problem with AC in the room which got cut off at midnight WiFi was worse inside the room. Poor connection, need to do something on that The only positive I see is the pool service , beach is close by

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Marjan Island Resort & Spa - Managed by ACCOR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manas Lal Director of Rooms

Nice location

Customer review rating 3.5/5

Hamda M. Families - Confirmed reviews ALL

Nice hotel Over priced Baggy car to beach always late need long tome to wait for No cooking pot at kitchen and plates No washing machine available

Dear Ms. A., We very much appreciate your comments regarding your stay at the Marjan Island Resort & Spa - Managed by ACCOR. It is always a pleasure to receive positive feedback and we have also noted your constructive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manas Lal Director of Rooms

Average Place

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Average hotel with big rooms but not much facilities. Just a swimming pool and kids club. No access to Beach.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Marjan Island Resort & Spa - Managed by ACCOR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manas Lal Director of Rooms

Good stay

Customer review rating 4.5/5

M. Friends - Confirmed reviews ALL

We came with friends and stayed for 2 nights. The staff was really healpful, and there was never any delay in room service etc. All in all, had a relaxing 2 days.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Marjan Island Resort & Spa - Managed by ACCOR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manas Lal Director of Rooms

Pleasant stay

Customer review rating 3.0/5

Nisha Families - Confirmed reviews ALL

There was a huge delay in check in and rooms were available after waiting for an hour. The rooms were very clean and tidy. The balcony and the view to the sea were just awesome. The buffet at Liwan restaurant was very good. Overall it was a memorable stay.

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Marjan Island Resort & Spa - Managed by ACCOR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manas Lal Director of Rooms

Well located

Customer review rating 1.0/5

Girish W. Families - Confirmed reviews ALL

It was a very bad experience because of the way your guest relations handled my booking. Please check with Mr Manas and Mr Tariq.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Marjan Island Resort & Spa - Managed by ACCOR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was delighted to meet you and once again please accept my apologies for the inconvenience you experienced. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manas Lal Director of Rooms

Nice Stay

Customer review rating 3.5/5

Amit B. Families - Confirmed reviews ALL

Stay was nice but need to make alot of amendments in terms if changing the door handles for bathroom and some accessories… Doors were not locked properly… Door handles were rusted … u need to upgrade if wanna remain in the competition

Dear Mr. B., We very much appreciate your comments regarding your stay at the Marjan Island Resort & Spa - Managed by ACCOR. It is always a pleasure to receive your constructive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manas Lal Director of Rooms

Good hotel resort in Marjan Island

Customer review rating 3.5/5

Lerma L. Families - Confirmed reviews ALL

We arrived early from Dubai and delighted to check in early. We waited for about 15 minutes before we were given our room keys. When we reached the room, forst thing we noticed is that the room doesnt feel clean. The counter where the TV was placed is so dusty that we literally scraped some of the dust! A bit disappointed that there is no coffee machine and the good old kettle was there. We have to request for extra bottled water, tea and milk as there were 3 adults. We also have to call the HK to set up the sofabed and bring extra pillows and heavy blanket for the 3rd adult who happens to be a senior. The sofabed is not so comfortable and uneven when used. We also requested for extra towels, toiletries and bathrobes. All the items were requested one time when we called HK but we have to call again to deliver the missing items. The HK came 3x to our room to complete the delivery. Nevertheless, the HK staffs were polite and courteous. The only downside of our stay is the food. I cannot really say that the food was the best. There are certainly a lot of room for improvement. We were given a welcome drink stub which was not used as either the restaurant is closed or other reasons the reception gave. The staff specially the reception should be very much aware of the hotel. We were directed to the Aysya for breakfast when it was at Liwan. Basic but caused inconvenience as the senior person with us has to walk a little longer, saved using the wheelchair. Pool attendant needs to be more attentive to the hotel guests. Overall, our stay could have been better and more enjoyable. Are we coming back? Maybe.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Marjan Island Resort & Spa - Managed by ACCOR. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manas Lal Director of Rooms

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The team are very warm and sincere on their assistance.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Marjan Island Resort & Spa - Managed by ACCOR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manas Lal Director of Rooms

Secluded and quiet relaxing hotel in RAK!

Customer review rating 5.0/5

Sara A. M. Solo - Confirmed reviews ALL

Marjan Resort and Spa hotel in RAK is a very nice hotel in UAE for a relaxing getaway. Will go back again InshAllah.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Marjan Island Resort & Spa - Managed by ACCOR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manas Lal Director of Rooms

Pleasant Stay

TripAdvisor rating 5.0/5

tareknaoum TripAdvisor review

Beautiful hotel with friendly and professional staff. Rooms are big and clean. Food is amazing and atmosphere wonderful. Family and kids friendly. Will definitely return and i highly recommend it. Amazing and top notch experience.

Dear tareknaoum Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you had an amazing holiday and were overall happy with the services and facilities provided at the resort. Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Marjan Island Resort & Spa. Sent with all our best wishes, Manas Lal Director of Rooms

Great location, nice property. Need of improvements in the F&B department

TripAdvisor rating 4.0/5

890touatic TripAdvisor review

This was a family stay. The location is great and the quality of service is fantastic. Halim, Younès were fantastic during our stay trying to cater to any of our needs. Unfortunately the upgrade proposed was not satisfactory despite their best efforts. The F& B département need to improve the quality of food wether it is for breakfast or diner. They cannot manage having the hotel fully booked and insured the best quality.

Dear 890touatic Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you and your family had an amazing time with us. Thank you for acknowledging our colleagues Haleem and Younus for providing exceptional service. We have also taken note of your constructive feedback to improve on it. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes, Manas Lal Director of Rooms

Very unsatisfactory

TripAdvisor rating 1.0/5

Fazal S TripAdvisor review

I have booked my stay with full board in hotel and I booked one extra lunch Because I was having extra time so I paid in respetion extra payment for it but when it’s come to lunch time I have been denied from having lunch even there was payment don in advance . It was very embracing situation at the end I lfit the hotel without lunch

Dear Fazal S Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon. With all our very best wishes, Manas Lal Director of Rooms

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