Marjan Island Resort & Spa - Managed by ACCOR 5 stars

Great service, facilities

All went well with our 2 days stay, we checked in easily, all the staff are helpful. The hotel has a nice view and good facilities. It could have been better if the outdoor pool is temperature controlled. At midnight there is a bad smell coming out in the room as well. Apart from this, all good! We will definitely come back.

Visited the property on a special occasions. Thanks to Ms. Alaa who did an amazing job and for the birthday cake and Amenities. Breakfast was amazing and had a lot of options. They have heated bathtubs on 1st floor.

This is my 2nd stay at the property. Breakfast Buffet was lovely and they had huge number of varieties. Chefs always greets before they assist. Stay was comfortable and check out was fast and professional by Ms. Aarithy. Professional, courteous and extraordinary guest relations talent was found from Ms. Alaa. She made sure that I receive my courtesy call and everything was fine during our stay at the property. Thanks a lot and we will visit again.

They did not informed us about activities for new year was going on in the hotel like gala dinner, and also outside the hotel like live concert outside and all roads block to go back to hotel without stickers. We asked connecting room by phone or at least next to each other room for our children but they did not provide even we called 2 times in advance.

Old rooms , the management should be more hospitable....no fast response to the calls , couldn't order inroom dining.... couldn't get a proper service from checking in , during my stay till I checked out

Excellent service from Front office, housekeeping and Food and beverage Staff

Excellent experience, friendly employees ,many facilities and soooooo tasty food,all people at restaurants were so friendly and cooperative. Thanks miss Alaa to cooperate with me to make a nice surprise. I will come again🙂

This was a long awaited staycation for our family after all the confusion and difficulties of the year. Our expectation based on reviews and pictures of the resort was very high. Positives first. Though the check in time was 3pm, they allowed us an early check in by 1.30 pm itself. We were upgraded from Junior suite to a Marjan suite and the check in experience was pleasant albeit a bit slow. The customer service aspect ended there. Our booking was for half board and we had dinner and breakfast from there. The food was good and the buffet was served by staff manning each buffet station. They have an arcade area which is good for kids. Tennis courts and football courts are also well maintained. There is also option to rent bicycles, tricycles and the 4 seater cycles, which can be fun. The major bummer was that the outdoor pool was cold. It was supposed to be a heated pool. But the water was very cold. Despite our complaint, this was not addressed on the second day as well. The indoor pool is only open to adults and hence children have only this pool to access. This was a major deal breaker for us. The room was disappointing and dull despite this being a suite room. The customer service left a lot to be desired for. People attended to you as if you were a hassle to them. Probably we are at fault since we are used to excellent customer service from other resorts that we have been to in other parts of the world. Overall this was not a holiday that we were looking forward to and will not be returning back here any soon

internet was terrible & no front desk or IT assistance, furthermore bed quilt blankets are not enough at all, security deposit was much and non reasonable to be taken, points have not been added to a count & never offered to be added

Friendly staffs. Breakfast and dinner buffet is ok (we use Entertainer voucher for dinner) Rooms need more light, some facilities is old and out off order ( the maintenance staff came and fixed right away). No private beach. Buffet should have some seafood.

It was a very relaxing experience... awesome room (thanks for upgrading us) , food was delicious.. location away from the hustle bustle... great staff...

1. Excellent food. 2. Staff is very helpful from Room reservation/concierge/reception. 3. Alaa at Guest Services is very kind & helpful, its was my daughter's birthday & she made its so special. Must mention that you have STAR at the hotel. Will surely visit soon. 4. I shared my experience with my Uncle & he is staying at your hotel for 2 nights coming weekend. Thank you Al Marjan Team !!!!!!!

Nice Staff Good Food Nice Beach View Excellent Room Overall nice experience.

It was a relaxing stay we had at the property... breakfast buffet had a good spread... would expect bath robes to be made available in rooms for the guest though.