Mövenpick Resort Al Marjan Island 5 stars

Customer review rating (ALL Rating) 4.5/5 2,909 reviews

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Mövenpick Resort Al Marjan Island - Image 1
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Mövenpick Resort Al Marjan Island - Image 4
Al Marjan Island Boulevard, PO Box 322277, 6636 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Mövenpick Resort Al Marjan Island is the premium destination resort in Ras Al Khaimah

  • There is nowhere better for water sports in Ras Al Khaimah - for children or adults

  • Mövenpick Resort Al Marjan Island is the go-to resort for families

  • Chalet-style beachside accommodations offer a perfect romantic retreat on the sun-warmed coast

  • With sofa beds in the majority of the rooms, there's always space for an extra guest to stay.

Our accommodation(s)

Hotel location

Mövenpick Resort Al Marjan Island

Al Marjan Island Boulevard, PO Box 322277
6636 RAS AL KHAIMAH
United Arab Emirates

GPS:25.671776, 55.743363

Telephone
Fax +971 7 246 0000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,909 reviews

Customer review rating 5.0/5

Hassan A. Couples - Confirmed reviews ALL

Hi, The hotel is amazing, the room is beautiful, and all the staff have been very friendly and welcoming. I would especially like to mention Maryam at check in she was extremely helpful and made the arrival experience very smooth. Thank you again for the wonderful hospitality.

Dear Hassan A., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, particularly the warm welcome from our team and the beautiful accommodations. Your kind words regarding Maryam's assistance at check-in will surely be shared with her. Sincerely, Evan Harrington Cluster General Manager

Customer review rating 3.5/5

Darren W. Couples - Confirmed reviews ALL

The resort, for what is a reasonably new building and not long open still appears unfinished, and appears to aim at the package holiday markets - Dinks served in cans, cocktails in paper cups, was not what was expected.

Dear Darren W., Thank you for sharing your feedback regarding your recent stay. We regret to learn that your experience did not meet your expectations, particularly concerning the ambiance and service standards. Your comments regarding our beverage presentation have been noted, and we appreciate your insights as they are essential for our continuous improvement. Sincerely, Evan Harrington Cluster General Manager

Customer review rating 4.0/5

Mohammad M. Couples - Confirmed reviews ALL

I upgraded to suit for an additional cost, but nothing special to be honest.

Dear Mohammad M., Thank you for your feedback regarding your recent stay with us. We appreciate your comments on our location and views. We strive to enhance our suite offerings and will take your insights into consideration for future improvements. Sincerely, Evan Harrington Cluster General Manager

Customer review rating 4.0/5

Naira S. Families - Confirmed reviews ALL

Everything is good, I will come back your hotel maybe in another country.

Dear Naira S., Thank you for your feedback. We appreciate your positive comments and are delighted to hear that you enjoyed your stay. We look forward to welcoming you back in the future, whether at our resort or another Mövenpick property. Sincerely, Evan Harrington Cluster General Manager

Customer review rating 0.5/5

Audai B. T. Couples - Confirmed reviews ALL

I am extremely disappointed with my stay at Mövenpick Resort Ras Al Khaimah. This was honestly one of the worst “5-star” and “All Inclusive” experiences I have ever had. Food Quality & Variety: The food was extremely poor in both quality and variety. There was no lamb, no barbecue, no seafood, no fish, and no proper food stations (no BBQ station, no seafood station, no pizza station, no ice cream station). The pizza was one of the worst I have ever eaten — dry dough, cheap tomato sauce, barely any toppings, and tasteless chicken, if you were lucky to find any. Salads from lunch were reused again at dinner with no change, no freshness, and no improvement. There was absolutely no variety, no flavor, and no five-star standard. Even basic items such as Arabic desserts (like kunafa) were completely missing. On the second night, I suffered food poisoning and spent the entire night vomiting. When we complained, the chefs came and simply said: “This is the food our guests like.” This response was extremely disrespectful. Are we not guests as well? We paid the same and booked All Inclusive, yet received food quality that does not even meet a 3-star standard. Drinks & All Inclusive Concept: The “All Inclusive” package was very misleading. It only included a few soft drinks (mainly Pepsi products). No fresh juices at all — only very cheap artificial juices. Cocktails were extremely limited (only mojito and piña colada), overly sweet, artificial, and low quality. Coffee options were very limited, and the taste was honestly terrible. Ice cream was only chocolate and strawberry, very poor quality, overly sweet, and not suitable even for children. Water Policy: As a pregnant guest, I need to drink a lot of water. However, the hotel does not provide sealed bottled water. Instead, they use refillable glass bottles with tap-water taste. Every time we needed water, we had to call and wait. Worse, the bottle cannot be taken with you and is reused, which is completely unacceptable for a so-called 5-star hotel. Swimming Pools: There are three swimming pools, but one is marked as “private” and we were not allowed to use it — despite paying All Inclusive. The pools are very small, crowded, and unsafe, with children and adults mixed together. The depth was extremely uncomfortable, even for someone of average height. There were no snacks, no food, and very limited drinks available around the pools. Cleanliness & Facilities: The corridors smelled extremely bad. The carpet odor was strong, unpleasant, and felt unhygienic. Additionally, the elevator was very noisy at night, making loud banging sounds as if there was a technical problem. This disturbed our sleep and added to an already stressful experience. Overall Experience: The only positive point was the room view, which was nice. Other than that, this hotel does not deserve a 5-star rating. Food quality was zero, service was poor, facilities were disappointing, and the All Inclusive concept was misleading. Honestly, I would not even rate this hotel as 3 stars. This was one of the worst hotel experiences I have ever had, and I would never return or recommend it.

Dear Audai B. T., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Resort Al Marjan Island. I am sincerely sorry to learn that your experience did not meet your expectations, particularly concerning the quality and variety of food provided. I assure you that we strive to maintain high standards, and your comments regarding the dining options have been noted. I regret to hear about your discomfort related to the All Inclusive package. It is our intention to offer a selection of beverages and food that cater to various preferences, and your insights will help us review this aspect of our service. Regarding the water policy, we understand the importance of hydration, especially for our pregnant guests, and appreciate your remarks on this matter. Furthermore, I will address your concerns related to cleanliness and pool accessibility with our team, as these aspects are crucial to ensuring a pleasant stay for our guests. Thank you once again for your valuable input, and I hope you will consider giving us another opportunity in the future. Sincerely, Evan Harrington Cluster General Manager

Other web-users rate our hotel

  • 974 reviews 8.5/10 Location
  • 2,187 reviews 8.5/10 Room
  • 5,933 reviews 9.2/10 Service
  • 25 reviews 7.7/10 WiFi
  • 2,238 reviews 7.6/10 Food
  • 1,286 reviews 9.4/10 Beach
  • 1,147 reviews 8.6/10 Amenities
  • 992 reviews 9.5/10 Vibe

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