Mövenpick Resort Al Marjan Island 5 stars

Customer review rating (ALL Rating) 4.4/5 3,283 reviews

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Mövenpick Resort Al Marjan Island - Image 1
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Al Marjan Island Boulevard, PO Box 322277, 6636 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Mövenpick Resort Al Marjan Island is the premium destination resort in Ras Al Khaimah

  • There is nowhere better for water sports in Ras Al Khaimah - for children or adults

  • Mövenpick Resort Al Marjan Island is the go-to resort for families

  • Chalet-style beachside accommodations offer a perfect romantic retreat on the sun-warmed coast

  • With sofa beds in the majority of the rooms, there's always space for an extra guest to stay.

Our accommodation(s)

Hotel location

Mövenpick Resort Al Marjan Island

Al Marjan Island Boulevard, PO Box 322277
6636 RAS AL KHAIMAH
United Arab Emirates

GPS:25.671776, 55.743363

Telephone
Fax +971 7 246 0000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,283 reviews

Customer review rating 4.5/5

Bilal A. Business - Confirmed reviews ALL

Very good and interesting

Dear Bilal A., Thank you for your positive feedback. We are delighted to hear that you found your experience at Mövenpick Resort Al Marjan Island enjoyable and interesting. We look forward to welcoming you back in the future. Sincerely, Evan Harrington Cluster General Manager

Customer review rating 3.5/5

Mohammed M. M. A. O. Families - Confirmed reviews ALL

Hotel and staff were great but I din not like the breakfast buffet offerings and presentations

Dear Mohammed M. M. A. O., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the location and the service provided by our staff. Your comments on the breakfast offerings and presentations are noted, and we appreciate your insights as they help us enhance our guest experience. Sincerely, Evan Harrington Cluster General Manager

Customer review rating 0.5/5

Abdalla K. Families - Confirmed reviews ALL

Unfortunately, my recent experience at Mövenpick Ras Al Khaimah was below expectations and did not reflect the level of service I was used to from the hotel in the past. Before booking, I contacted customer service via WhatsApp to ask if breakfast could be changed to dinner because I was traveling with an infant baby and it was difficult to go down early for breakfast. However, I received no response for 3 days, which forced me to complete the booking with the breakfast option. Only after the reservation was confirmed did I receive a reply approving the change for one time only. Upon arrival, I was informed that breakfast and dinner had been added as a gesture of appreciation, but after going up to the room, this was cancelled without any clear explanation. Until now, I have still not received any response from customer service despite more than 6 days passing since my last message. I also noticed during check-in that guests are asked whether this is their first visit to the hotel, and unfortunately it seemed that first-time guests receive more attention and care than returning guests, even though loyal customers should be appreciated more for choosing the hotel repeatedly. In the past, my experiences with the hotel were much better, especially with professional staff members such as Valeriia, who always paid close attention to booking details and guest follow-up with a high level of professionalism. This time, however, I was even stopped for more than 10 minutes at dinner because the booking information had not been updated correctly. I sincerely hope the hotel management reviews the level of customer service and the way returning guests are treated, because I always chose this hotel for its comfort and quality of service, and I hope it returns to the standard it was once known for. Booking Number: QJRHBRRT

Dear Abdalla K., Thank you for taking the time to share your experience at Mövenpick Resort Al Marjan Island. I am truly sorry to hear that your recent stay did not meet your expectations and that you experienced challenges with our service. I understand your frustration regarding the lack of timely communication regarding your breakfast inquiry. I recognize how important it is for our guests, especially when traveling with infants, to have their needs accommodated. Additionally, I regret the confusion you encountered upon arrival concerning your meal options, where I personally called you right after check in in to confirm that the dinner can be only replacing the breakfast, as discussed earlier over the phone prior to your arrival. Our intention is to enhance guest satisfaction, and I apologize for the miscommunication. Your feedback regarding the attention given to returning guests is valuable, and I assure you that we value loyalty and strive to ensure that all our guests feel appreciated, regardless of their visit history. I will address your comments with our team to reinforce our commitment to exceptional service. Thank you for your feedback, and I hope to welcome you back in the future for a more enjoyable experience. Sincerely, Aisuluu Sultanova Assistant Guest Relations Manager

Customer review rating 3.0/5

Munish B. Families - Confirmed reviews ALL

A busy week no doubt but expected better service from F&B outlets, took ages to order drinks, waiters paid no attention to guests and you literally had to grab their attention and order - very poor experience at this hotel and they need to increase their service standards !

Dear Munish B., Thank you for your feedback regarding your experience at our food and beverage outlets. I regret that the service you received did not meet your expectations and appreciate your insights. We strive to maintain high standards, and your comments will be taken into consideration as we continuously aim to enhance our guest experience. We value your input and hope you will allow us another opportunity to serve you better in the future. Sincerely, Evan Harrington Cluster General Manager

Customer review rating 4.5/5

Malek A. Couples - Confirmed reviews ALL

Not bad but not wow

Dear Malek A., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our perfect location. We continuously strive to enhance our guests' experiences and hope to provide a more remarkable stay in the future. Sincerely, Evan Harrington Cluster General Manager

Other web-users rate our hotel

  • 962 reviews 8.4/10 Location
  • 2,194 reviews 8.2/10 Room
  • 5,854 reviews 8.9/10 Service
  • 23 reviews 7.9/10 WiFi
  • 2,244 reviews 7.1/10 Food
  • 1,245 reviews 9.4/10 Beach
  • 1,166 reviews 8.5/10 Amenities
  • 997 reviews 9.5/10 Vibe

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