Well trained staffs and facilities. And good foods except for breakfast buffet, specially you must change coffee machines!

I came to celebrate my husbands big 40th birthday and I requested for cake while I was booking and also mentioned to receptionist at the check in. I was so embarrassed to ask in front of my husband however looks like no one really saw the msg nor acknowledged the fact why we were there.

experience was good pity about the smell of oil when the balcony door was opened.

Well located, good facilities but I can hear people in adjacent rooms or the hallway

Everything was perfect Cons: Check in - ( received the villa at 4pm ) Needs more buggy for transportation

Being thoughtful and kind. A special mention to Khine at The Market

Nice place, but nothing more. The all-inclusive option isn't worth it: the food is unappetizing and not tasty, the drinks are basic, and the alcohol is of the cheapest quality. Even the drinks at the sky bar we paid for didn’t impress us. The staff is very passive and uninterested. It’s dirty in some places, and cleaning is done slowly and reluctantly. It’s easier to just go to the bar yourself than to wait for a waiter.The rooms are incredibly small. All in all, I’d give the hotel maximum four stars , thanks to a pretty good beach and entertainment for kids, but definitely not 5 stars.

I requested to arrange something for my anniversary and my wife's birthday. So, they arranged it very well with the nice decos and cakes. Thank you so much for made our visit memorable. Bit sad about the marine activities because it was closed.

Totally eco friendly hotel in s desert , that too man made island .. fully satisfied with allthe water sport and etc .

I am writing to express my extreme disappointment with the dinner buffet during our recent stay at your hotel. As a five-star hotel, we expected a high standard of food quality, variety, and overall dining experience. Unfortunately, the dinner buffet was extremely poor, and the food was of such unacceptable quality that it was simply inedible. As a result, we were unable to eat dinner at all. We had specifically booked the full-board package, expecting to enjoy quality meals throughout our stay. However, the dinner buffet was so disappointing that we effectively paid for a meal we could not eat, making the full-board option a complete waste of money. This experience falls far below what one would reasonably expect from a five-star establishment. While we understand that not every dining experience may be perfect, serving food that guests find completely inedible is simply unacceptable and raises serious concerns about the hotel’s food quality standards. I would appreciate it if the management team could look into this matter seriously and provide an appropriate response, including consideration of compensation for the dinner that we were unable to enjoy. I hope you will treat this feedback with the seriousness it deserves and take the necessary steps to prevent other guests from experiencing the same disappointment. I look forward to hearing from you.

Breakfast was a nightmare, first day we weren’t even seated and had to find an empty slot. Second day the line took forever. I was initially given the wrong room, and had to go back down to request the right one. The guy bringing our luggage suggested pushing beds together to solve the issue lol. The smoke alarm continuously flashes green making it hard to sleep, on top of all the other control lights that are fairly bright in the room. The beach is nice in the morning, way too crowded at night, it certainly isn’t like you are paying for any kind of privacy compared to a public beach. The gym seemed nice but we didn’t have time to use it. Water pressure is also terrible in the shower and tap. Takes ages for the valet to get your car during checkout hours.

We stayed at Mövenpick Resort Al Marjan Island for four days to celebrate my birthday and my daughter’s first birthday. Overall, we had a pleasant stay, but there are several areas that I feel need improvement, especially for a 5-star resort. The room was really good, and the staff were friendly, welcoming, and helpful namely Khine. We were also given a room with a better view, which we truly appreciated. A special thank you to Moemen at the reception for his kindness and assistance. However, the food variety was disappointing, and the quality did not meet our expectations. The live cooking station, for example, seemed to offer the same creamy Alfredo pasta repeatedly, while the fruit selection was almost always limited to melon, watermelon, and pineapple. For a resort of this category, I expected more variety and better dining options. Another disappointment was the welcome service. When booking through the ALL Accor app, it was mentioned that chocolates or fruits would be provided in the room as part of the welcome amenities. Unfortunately, nothing was provided. When I asked the staff about it, I was told they would check with Guest Services and get back to me, but no one ever followed up. The children’s play area was good, and we appreciated having this facility available. Overall, we appreciated the friendly staff, the comfortable room, and the lovely view. However, for a 5-star resort, I expected more attention to detail, better food variety, and more consistent delivery of the services advertised. These details make a difference, especially when celebrating special family occasions. I hope the management takes this feedback into consideration and works on improving the overall guest experience.

Mövenpick Resort Al Marjan Island – Great Facilities, Beautiful Beach, but Food Quality Needs Improvement We stayed at Mövenpick Resort Al Marjan Island in Ras Al Khaimah for two days, booking a full-board package that included breakfast, lunch, and dinner. Overall, the resort has a lot to offer, and several aspects of our stay met or even exceeded my expectations. However, there were a few disappointments, particularly regarding food quality, bathroom amenities, and some room maintenance issues. Considering the resort’s five-star rating, I believe there is room for improvement in these areas. Check-in and Room Experience We arrived at around 4 PM and received a warm, welcoming, and straightforward reception. Our sea-view room was spacious, clean, and nicely lit, with most of the essential amenities available. One particularly thoughtful feature was the sofa bed, which was very convenient for our young child. We did not need to request an extra bed, as we could simply convert the sofa into a bed at night. This was a great practical advantage for families. The room lighting was lovely, and the overall setup was comfortable. However, there were a few issues that affected our experience. The air conditioning was quite noisy at night and disturbed our sleep. We contacted room service the following morning to have it checked. After the first day, we also noticed an unpleasant smell coming from the bathroom. We contacted room service again, and the team cleaned it, which improved the situation. Another surprising detail was the absence of tissues in the room itself, although a small box was available in the bathroom. In addition, basic personal toiletries, such as a toothbrush and hairbrush, were not provided. While these may not be essential for every guest, I would generally expect better attention to such details at a five-star resort. The complimentary refillable water was served in glass bottles, both in the room and in the restaurant. However, we found the taste slightly unusual, which was another minor concern. Food and Dining – The Biggest Disappointment We booked a full-board package, including breakfast, lunch, and dinner, so the dining experience was an important part of our stay. Unfortunately, food quality was the weakest aspect of our experience. Although the buffet offered a reasonable variety of dishes, the overall taste and quality did not meet my expectations for a five-star resort, especially considering that we had all three main meals at the hotel. The grilled chicken was disappointing in both taste and preparation, while the beef dishes lacked flavour. I particularly expected better quality and taste from the main protein options. The pizza was a positive exception and tasted good. The dessert selection was reasonable, including a few varieties of oriental sweets, cakes, and tarts. Om Ali was my favourite among the oriental desserts. Breakfast offered a standard selection of eggs, foul, cheese, yoghurt, and different types of bread, which was generally acceptable. One lovely touch was the availability of ice cream throughout the day, with different colours, shapes, and flavours. This was a fun addition, especially for families with children, and something we genuinely appreciated. Overall, the food variety was acceptable, but the quality and flavour of many dishes, particularly the chicken and beef, fell short of my expectations. Since we booked full board, I believe the dining experience should have been a stronger highlight of our stay. Improving the quality and preparation of the main dishes would make a significant difference to the overall value of the package. Beach, Swimming Pool, and Outdoor Facilities On the positive side, the beach was beautiful and very clean, with lovely soft sand. It was one of the highlights of our stay. The swimming pool was also clean and attractive, with good facilities and services. The animation team added to the lively atmosphere, and the overall vibe around the pool was enjoyable. The resort’s outdoor areas and views were beautiful, making it a great place to relax and spend time with family. Gym and Entertainment Facilities The resort’s facilities were among the strongest aspects of our stay. The 24-hour gym was excellent, spacious, clean, and well equipped. It was particularly impressive and a great advantage for guests who want to maintain their workout routine while travelling. Another highlight was the entertainment and games area, which offered a wide range of activities, including billiards, electronic games, car racing simulators, PlayStation, and other games for children. The entertainment area provided plenty of options throughout the day and was especially enjoyable for families. There was also a small golf area, a football pitch, chess facilities, and lawn bowling. These activities added considerable value to the overall experience and made the resort more than just a beach and swimming pool destination. Staff and Service The staff were generally very polite, friendly, and cooperative. Whenever we raised an issue, the team responded and tried to help. Special thanks to Mr. Youssef, who was consistently welcoming and helpful throughout our stay. We appreciated his attitude and the way he dealt with us. The rest of the team were also generally attentive and professional. The friendly staff definitely contributed positively to our overall experience.

Dear Mövenpick Resort Al Marjan Island Team, Thank you for reaching out and giving me the opportunity to share my feedback on our recent stay. The room was very well maintained, and we were truly impressed by the friendliness, professionalism, and helpfulness of the entire team. Special thanks to the Engineering, Housekeeping, and Front Office teams for their efforts in making our stay comfortable and enjoyable. I would also like to extend my sincere appreciation to Mahmoud Shalaby from the Front Office and Benn from the Bell Team for their outstanding assistance and warm hospitality. A very special thank you to Tarek, Director of Rooms, for making our stay such a fabulous and memorable experience. What truly stood out was the team’s genuine willingness to accommodate our requests, even without us asking for anything extra. Their proactive approach, attention to detail, and sincere efforts to ensure everything was smooth and seamless made us feel genuinely welcomed and valued. It is this level of hospitality and attention to detail that makes a stay truly special and memorable. Congratulations to the entire team for delivering such a wonderful experience. I look forward to visiting again and experiencing the same exceptional hospitality. Best regards, Mohamed

Excellent stay and very clean place. Only reason I did not give 10/10 is because I think more food options should be provided for the dine out all inclusive pack.

We have been coming to this hotel for many years. It features a long beach and very well-maintained, lush green grounds. Due to its location, the hotel boasts the calmest sea.

Thank you for everything

The stay is not bad overall, but the f&b service was very slow in many occasions, and the all-inclusive option is not actually all-inclusive, it is not worth it

My stay was disappointing and fell short of the standards expected from a resort of this category. The food quality and variety were underwhelming, making the dining experience less enjoyable than anticipated. The valet service was another major concern. They have left something operating in my car that drained the battery Overall, between the disappointing food and the unsatisfactory valet experience, my stay did not meet expectations. The resort needs to improve its dining standards and customer service to provide the experience guests should reasonably expect. Based on my experience, I would hesitate to recommend it.