Sofitel Al Hamra Beach Resort 5 stars

Customer review rating (ALL Rating) 4.4/5 1,308 reviews

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Sofitel Al Hamra Beach Resort - Image 1
Sofitel Al Hamra Beach Resort - Image 2
Sofitel Al Hamra Beach Resort - Image 3
Sofitel Al Hamra Beach Resort - Image 4
Vienna Street, Al Hamra Village, 14560 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Beachfront Resort with 4 Outdoor Swimming Pools

  • Exceptional Family Destination with Kids & Teens Clubs

  • Sea-view Rooms & Luxury Suites, with Balcony

  • 7 restaurants & bars including a swim-up bar

  • Located in Ras Al Khaimah, next to the Al Hamra Golf Club

Our accommodation(s)

Hotel location

Sofitel Al Hamra Beach Resort

Vienna Street, Al Hamra Village
14560 RAS AL KHAIMAH
United Arab Emirates

GPS:25.68961, 55.77489

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,308 reviews

Customer review rating 5.0/5

Angel S. Couples - Confirmed reviews ALL

My husband and I had an amazing stay at the hotel. The moment we parked the car at the hotel, all our luggage were collected by the staff. We were celebrating our anniversary and was upgraded to a sea view room. All the staff from the bellboy to the pool staff was amazing. I wish I could individually name all of them. The waka restaurant was an exceptional dining experience. The cocktails were amazing but the food could be better, but the attention from the service staff made up for that. The room had been decorated for us and a personalized message from Sheilyn, GRA was an additional touch. Couldn’t recommend the hotel enough.

Dear Mrs. S., Thank you for sharing your delightful experience at Sofitel Al Hamra Beach Resort. We are thrilled to learn that you and your husband had an amazing stay while celebrating your anniversary. It is heartening to know that our team’s efforts to provide exceptional service, beginning with the luggage collection upon your arrival, contributed to your memorable visit. We appreciate your kind words regarding the sea view room upgrade and the personalized touches arranged by Sheilyn, our Guest Relations Agent. Your mention of our staff, from the bellboy to the pool team, reflects the hard work and dedication they put into ensuring a pleasant experience for everyone. We are pleased to hear that you enjoyed your dining experience at Waka restaurant. Thank you for your feedback regarding the food, as we continuously strive to enhance our culinary offerings. Your insights about the cocktails and service are invaluable and will be shared with our food and beverage team to ensure we maintain high standards. We appreciate your recommendation and look forward to welcoming you back for another memorable stay at Sofitel Al Hamra Beach Resort in the future. Best regards, Amira Tolba Guest Experience Manager Sofitel Al Hamra Beach Resort

Customer review rating 4.5/5

Shona G. Couples - Confirmed reviews ALL

It was an enjoyable stay. The staff were excellent. Room service was prompt. The room was a good size though having two sinks in the bathroom would have been better. The hair dryer was efficient, however the length of the wire was far too short such that I could not stand up holding the hairdryer and it could not reach to see in the mirror.

Dear Ms. G., Thank you for your kind feedback regarding your recent stay at Sofitel Al Hamra Beach Resort. We are delighted to hear that you found your stay enjoyable, particularly appreciating the excellent service from our staff and the promptness of our room service. Your comments about the bathroom facilities and hairdryer will be noted, as guest comfort is important to us. We hope to welcome you back soon for another pleasant experience. Best regards, Amira Tolba Guest Experience Manager Sofitel Al Hamra Beach Resort

Customer review rating 2.0/5

Sandesh A. Families - Confirmed reviews ALL

There was no water pressure in the shower, there was no food available on the 31st night and this was not clarified during the reservation since i reserved directly with the hotel. The only vegetarian choice was pasta and $70 for a basic pasta was to “fleece the guest experience”. It was such a bad experience, it felt like the hotel was just behind making money and nothing else. In room dining was not available. We had booked 3 rooms, my room didn’t have the large carpet that the other rooms had. There were babycots just kept in the lobby of the villa on the upper floor where my room was. It felt like a storage place!

Dear Mr. A., Thank you for sharing your feedback and for being a Classic member of the ALL Accor program. We are very sorry to hear that your recent stay with your family did not meet your expectations, particularly regarding the water pressure, food availability, room condition, and overall service. We sincerely apologize for the inconvenience caused and for any miscommunication about the food options and room amenities during your reservation. We take your concerns seriously and will review the points you raised with our team to ensure improvements are made, including clarity on in-room dining, vegetarian options, and room facilities. If you wish to discuss your experience further, we would be happy to hear from you—please let us know a convenient time for you, and we will be glad to speak with you. We hope to have the opportunity to welcome you back under better circumstances. Best regards, Amira Tolba Guest Experience Manager Sofitel Al Hamra Beach Resort

Customer review rating 2.0/5

Arwa B. F. H. Couples - Confirmed reviews ALL

We stayed here to celebrate our 10th wedding anniversary, and while the property itself is pleasant, there were several service lapses that affected our experience. On our anniversary night, a bottle opener was not available in the room. We requested it multiple times through both room service and reception and were assured it would be sent, but it never arrived. As a result, our evening went by without even basic soft drinks, which was disappointing. The in-room coffee machine was also not functioning. We reported this and requested assistance, but no one came to help. These may seem like small things individually, but on a special occasion they do matter. On New Year’s Eve, inroom dining was restricted to a very limited menu. Even from this reduced menu, some items shown such as a mocktail were said to be unavailable when we tried to order. If items are not available, they should not appear on the menu, as this creates unnecessary frustration. Additionally, the weighing scale provided in the bathroom had no battery, making it unusable. On a positive note, the hotel did acknowledge our anniversary by sending a small cake and a box of chocolates, which was a thoughtful gesture and appreciated. Overall, while the location and property are good, attention to basic room amenities and follow-through on service requests need improvement, especially when guests are celebrating important occasions.

Dear Mr. Srinivasan, Thank you for sharing your feedback and for being an ALL Accor member. We sincerely regret that your New Year’s Eve experience did not meet your expectations, particularly regarding the Veritas bar and the in-room dining delays. We understand your frustration and will review our policies and operations during busy periods to ensure guests feel accommodated even during high-demand events. We’re glad to hear you found your room comfortable and our staff courteous, and we appreciate your constructive suggestions regarding breakfast and service coordination. Your feedback will help us improve, and we hope to welcome you and your family again under calmer circumstances for a more seamless stay. Best regards, Amira Tolba Guest Experience Manager Sofitel Al Hamra Beach Resort

Customer review rating 4.0/5

Brahmjit R. Families - Confirmed reviews ALL

Gala dinner was well organised, staff were attentive and polite. However, Premium drinks like single malt, Cognac and baileys were not served.

Dear Mr. R., Thank you for taking the time to share your feedback regarding the Gala Dinner and your stay with us. We are pleased to hear that you found the Gala Dinner well organised and appreciated the attentiveness of our team. We also value your comments regarding the check-in and check-out experience, which have been shared with the team for improvement. Thank you for your loyalty as an ALL Accor member and for recommending our hotel. We look forward to welcoming you and your family again in the future. Best regards, Amira Tolba Guest Experience Manager Sofitel Al Hamra Beach Resort

Other web-users rate our hotel

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  • 622 reviews 9.6/10 Vibe
  • 608 reviews 8.2/10 Amenities
  • 586 reviews 8.4/10 Cleanliness
  • 550 reviews 9.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.