The toilet hasn’t been working since October 26th!!! There’s been no cold water!! A disaster! We were forced to leave the hotel! The conditions were impossible for staying there—especially with three children! We fled the hotel on October 27th, even though we had planned to stay until October 29th. The Russian-speaking manager failed to resolve our issue! It was terrible!!!

Pros: 1. Location (not far from the airport) 2. The beach (excellent, white, clean, gentle slope, soft) 3. The hotel itself consists of many two‑story buildings (quiet, peaceful) 4. Very green, picturesque and well‑maintained territory (beautiful birds, there are even parrots) 5. The all‑inclusive food is decent (there is always meat, fish, side dishes, vegetables, fruits, snacks, desserts) and it’s all cooked deliciously. 6. The rooms are very spacious, cozy, beautiful modern design (two showers, two sinks, coffee machine, refrigerator, safe. The most magical thing is the bed and the bed, the linen is smooth and silky, the pillows are like a cloud, the bed is so soft that it's like you're in a bubble bath). 7. The alcohol is actually quite good, but only in its pure form (I didn’t like the cocktails at all). 8. There are no complaints about room cleaning; they clean every day, it’s clean, they replenish the coffee and tea stations, and I think they changed the towels and bedding every day — I never even noticed the staff. Now, about the downsides: 1. The biggest downside is that, under the all‑inclusive system, you don’t get a room until 3 p.m., and until then, you’re essentially nobody — you can’t do anything unless you pay. Guests arrive from distant countries after long flights, and yet there’s no water, food, or even a snack. In fact, the first meal isn’t served until 6 p.m. 2. The reception staff: if you’re lucky, you’ll come across staff who speak Russian very well; otherwise, they’re English‑speaking with accents, so it’s hard to understand even if you have at least a little understanding of the language. The hotel has a very high percentage of Russian guests, but it’s as if the hotel is ignoring them — there’s no information in Russian even in the information sheets, yet it wouldn’t be hard to add text in another language in the emails. 3. The bartender on the beach (I don’t know his name, unfortunately) is part of the all‑inclusive system. The bar opens at 11:00, but he’s not there at that time — he’ll come and go, and you have to keep looking for him. It’s very annoying and spoils the mood and vibe. Overall, the hotel is not bad; there are some advantages, but there are also a few minor shortcomings that can be easily fixed. The staff is generally very diligent and friendly, but, of course, there are certain individuals who apparently consider themselves superior. The guests are friendly. The biggest and most important downside is the day of arrival: if you arrive in the morning, it’s very difficult to settle in until a certain time, as there are very important restrictions in the concept. Would I want to visit this hotel again? Probably not. Would I recommend the hotel to friends? Well, not necessarily.

Beautiful hotel and the staff really make it a stand out experience. Nothing is too much trouble for them. Special thanks go to Moharram on reception,Joseph the concierge and Kashif in the restaurant.

Great and nice stay Wonderful staff

The entire outdoor area was flooded with sewage water, making it impossible for us to step outside without using a buggy. This significantly affected the ambience and enjoyment of our stay.

Excellent staff and service....very comfortable stay, heart welcoming from GM to all others

We were very happy with our stay at RAK Sofitel, the service and the food in particular where beyond expectations

It’s was a very well come from the hotel reception

I loved the place

It was really nice but we asked for 2 hours late check out they could not offer it,otherwise everything was good,

Extremely great experience but so sad to know that the beach is closed and we will not be available to experience it

It was nice, but didn't feel like a 5 star hotel. We came with expectations of having an incredible experience but the team and some of the elements of the hotel felt more of a 3-4 star

Good experience good service The beach is bit far and empty without entertainment, not very well served, the pool paints requires renovation, and often short in towels, small gym and would love to see italian food corner at the buffet, the rooms are spacy but AC is very loud (not reatful)

Lovely stay; highly recommended.

The staff were all extremely polite and helpful, and anticipated customer needs. They were some of the best I've come across at hotels. The facilities were great. My children enjoyed lots of different areas of the pool and the large beach. There was a good variety and quality of food. We tried East, Waka and Reunion and liked all three. Overall we really enjoyed the stay and would recomend. A few small improvement points. We had a beach side room for a family of 5. The room was great and very comfortable. But due to the building work in front, the balcony was overlooked by building workers walking along the beach path to the building. (There were quite a lot of builders at various times of the day walking along this path that was visible from the balcony, so the balcony did not feel like a place to relax, especially while wearing swimwear with builders walking past frequently). Luckily, we liked the pools so were there most of the day instead. It was difficult to get drinks at East in the evening. We were on all inclusive. Our first drinks arrived about 30mins after we ordered. Then we ordered some more, but after another 30mins of waiting we had already finished the food so stood up to leave. One of the staff who saw us told us to go to the East bar and said we could get our drinks from there instead. But the bar worker told us we couldn't order directly from the bar(or wait for our previously ordered drinks at the bar), and he told us that we had to find a table in the restaurant again to get the drinks, so we gave up and went back to our room. We did not have the same issue with wait time for drinks at Waka or Reunion.

Thank you to the entire hotel team for making our stay comfortable and memorable. We truly appreciate the warm hospitality, friendly attitude, and professional service provided by all the staff. The rooms were comfortable, and the overall experience was pleasant. A special thanks to everyone for their attentiveness and willingness to help whenever needed. We had a wonderful stay and look forward to visiting again

The hotel is beautiful, the rooms are very good, we loved our "signature beach front" apartment, as we did our premium garden view from March 2025. The pool area is great, extremely comfortable beds, clean and well maintained. The buffet restaurant can be a little busy but the quality of the food is decent and varied enough, although we did not have dinner there. We looked one evening but the choice was a little limited. However, in Reunion and Waka you have two very good restaurants. The food in Reunion was excellent and the service on our first visit very good. On our second visit, it seemed a bit disorganised and the staff were a little overwhelmed, but I appreciate not everything is back to the levels it was before the war. In Waka though you have one of the best restaurants I've been in anywhere outside the UK. The surroundings are beautiful, the food is excellent but the team are just so friendly, so good and so helpful. They are all brilliant. We ate in their 5 times out of 8 nights. I cannot praise that restaurant & your team higher. The pool bar staff work so hard and they really suffered on our first few days with the busyness of the hotel and there not being enough of them, but the team made it work and the food is exceptional for a pool bar. We only had two niggles outside of just having enough staff to cope with the occupancy of the hotel and they were the so called "all inclusive" option and the pool attendant's slightly over bearing nature towards the umbrellas and our sunbeds. Firstly, the all inclusive is not an all inclusive. It shouldn't be offered. We would book the hotel again but not the all inclusive. It's more of you can eat from a set menu, with set drinks at a set time, and lunch is buffet only apart from Fri - Sun. Had it not been for George in the management team understanding our point of view and addressing it, we would have had a negative impression. All inclusive needs to be all inclusive or just offer half board. The pool guys were just trying to do their job and i have some sympathy for them, but when the hotel was full they tried to take our umbrella away three times and even tried to make us feel bad that it was for young kids, but it is not our fault that Sofitel do not supply enough umbrella's around the pool. The other point was a strange one, on our 4th day they tried to insist that we had to keep our area with 4 beds not just two as we are a couple. They insisted everywhere had to be 4 beds and kept moving them back to which we kept moving them away. They gave up but it was an unnecessary irritation on an otherwise beautiful holiday. Overall, we love the hotel, we love the staff, the layout and the ambience and that's two amazing trips. We will be back. We just won't book all inclusive and hope that you get the staffing levels sorted out.

The pool area is fantastic, and we had a wonderful time—it was the perfect place for us as a family to relax! The entire staff was incredibly friendly and helpful! Thank you once again for a wonderful stay!

Perfect stay ever, special thanks to Maharram, Ellie, Jason, Riyash, Princess, Rahab, Thin, Ayman and all the staff are amazing as usual.