Sofitel Al Hamra Beach Resort 5 stars

Customer review rating (ALL Rating) 4.4/5 599 reviews

Sofitel Al Hamra Beach Resort - Image 1
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Description

Hotel extras

  • Beachfront Resort with 4 Outdoor Swimming Pools

  • Exceptional Family Destination with Kids & Teens Clubs

  • Sea-view Rooms & Luxury Suites, with Balcony

  • 7 restaurants & bars including a swim-up bar

  • Located in Ras Al Khaimah, next to the Al Hamra Golf Club

Our accommodation(s)

Hotel location

Sofitel Al Hamra Beach Resort

Vienna Street, Al Hamra Village
14560 RAS AL KHAIMAH
United Arab Emirates

GPS:25.68961, 55.77489

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  599 reviews

Beautiful Room - Nice Hotel

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

All good, just at check in Jamal not the friendliest. But perhaps I misunderstood him. Otherwise all good!

Bonjour Stefan, Thank you for sharing your feedback. We\'re glad to hear you had an overall positive experience. We sincerely apologize if the check-in experience was not as warm as it should have been, we will review this with the team to ensure every interaction is welcoming and clear. We appreciate your understanding and look forward to welcoming you back again soon. Warm regards, Karim Abdelhamid General Manager Sofitel Al Hamra Beach Resort

Good stay and well located

Customer review rating 4.5/5

Mohammad B. Families - Confirmed reviews ALL

Room was very clean , big and very nice view. Breakfast was very good with lot of variety, besides too many swimming pools.

Bonjour Mohammad, Thank you for your kind feedback! We are thrilled to hear that you enjoyed the cleanliness and spaciousness of your room, the beautiful views, and our wide variety of breakfast options. It’s also wonderful to know you made the most of our many swimming pools. We look forward to welcoming you back for another relaxing stay. Warm regards, Karim Abdelhamid General Manager Sofitel Al Hamra Beach Resort

total chaos

Customer review rating 1.5/5

Nicolaj N. Families - Confirmed reviews ALL

one of my worst experiences ever! How can you sell rooms at your beachfront hotel when there is no beach at all, due to the deconstruction of the wedding? on top of this, the food was really much worsw than expected at a 5 star hotel (and I have stsyed at many in UAE)

Bonjour Nicolaj, Please accept our sincere apologies for the inconvenience caused during your stay, particularly regarding the beach closure and the dining experience not meeting your expectations. We fully understand your disappointment and are taking your comments seriously to improve. We appreciate you sharing your experience and truly hope to have the chance to welcome you back for a much better stay. Warm regards, Karim Abdelhamid General Manager Sofitel Al Hamra Beach Resort

NIce property with good pool facilities

Customer review rating 3.5/5

Stephen Families - Confirmed reviews ALL

Weekend Staycation

Bonjour Mr. Stephen, Thank you for choosing Sofitel Al Hamra Beach Resort for your weekend staycation and for sharing your feedback with us. We are delighted to hear that you enjoyed our property and the pool facilities during your visit. It’s wonderful to know that you had a pleasant and relaxing stay with us. We look forward to welcoming you back for another memorable experience soon! Warm regards, Karim Abdelhamid General Manager Sofitel Al Hamra Beach Resort

Gorgeous Hotel, service needs improving

Customer review rating 3.5/5

Lauren B. Families - Confirmed reviews ALL

A stunning hotel, beautiful decor and pool areas. Service needs improving, everyone was lovely but in the restaurants there were times when it seemed there either was not enough staff or the staff were not 100% sure what to do. The service definitely needs improving to compete with Dubai hotels. For example only one morning at breakfast did someone greet us and offer us Tea. The other mornings we had to hunt someone down to order it. Waka restaurant was the worst service but the servers were friendly, they either need more training or more servers. Often waiting a lot of time to get served. Same with East Bar and we were the only ones there. The biggest disappointment was the beach, we couldn't see the sea or use the beach as a marquee was being built for a wedding there the following week. We were not told of this in advanced and when we raised it with the manager on check out she said next time we come we would be able to use the beach.

Bonjour Lauren, Thank you very much for sharing your detailed feedback following your recent stay at Sofitel Al Hamra Beach Resort. We are truly delighted to know that you appreciated the beauty of our hotel, its decor, and pool areas. At the same time, I would like to sincerely apologize for the shortcomings you experienced, particularly with the service at our restaurants and the unexpected beach closure. Your comments regarding the restaurant service have been shared with the relevant teams. We fully recognize that warm, efficient service is at the heart of a luxury experience, and we regret that we did not meet this standard during your visit. Please rest assured that we are addressing your feedback through additional training and staffing enhancements to better serve our valued guests. Regarding the beach closure, we deeply regret the inconvenience and disappointment it caused, especially as it impacted your ability to fully enjoy your holiday. We truly hope to have the opportunity to welcome you back in the near future and to provide you with the seamless and memorable experience you rightfully expected. If I can personally assist with your future reservations or arrangements, please do not hesitate to contact me directly. Warm regards, Karim Abdelhamid General Manager Sofitel Al Hamra Beach Resort

Other web-users rate our hotel

  • 187 reviews 8.7/10 Location
  • 532 reviews 8.7/10 Room
  • 1,016 reviews 8.9/10 Service
  • 340 reviews 9.7/10 Vibe
  • 333 reviews 8.3/10 Amenities
  • 302 reviews 9.1/10 Pool
  • 238 reviews 8.2/10 Comfort
  • 219 reviews 7.5/10 Cleanliness

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