Dear Prashant C., Thank you for your positive feedback. We are pleased to hear you enjoyed your stay and found it relaxing. We appreciate your comments regarding vegetarian options and will consider them for future enhancements. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Hossam S., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our facilities and service. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Jocelyn, Thank you for taking the time to share your feedback. We are delighted to know that you thoroughly enjoyed your stay and were impressed with the quality of our food and beverages, as well as the friendliness of our team. It is particularly rewarding to hear your appreciation for Ismael from the outdoor bar. We will be sure to share your kind recognition with him, as such feedback is a great motivation for our colleagues. Regarding the beach situation, we sincerely regret that the temporary beach closure due to the oil spill affected your opportunity to enjoy swimming in the sea and water sports activities. Please note that this situation was beyond the hotel's control, and the necessary measures were implemented in accordance with the relevant authorities' instructions, prioritising the health and safety of our guests. With regard to your experience at the Sports Bar, we are concerned to learn about the situation you described and would appreciate the opportunity to investigate it further. Kindly share with us the date and approximate time of the incident so that we may review the circumstances accordingly? Thank you once again for your valuable feedback and for bringing this matter to our attention. Guest satisfaction remains our main priority, and we continuously strive to ensure that all our guests receive attentive and consistent service throughout their stay. We sincerely look forward to welcoming you back to Rixos Bab Al Bahr for an even more enjoyable experience. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Robert L., Thank you for your kind words regarding your recent holiday. We are delighted that you enjoyed your stay and appreciated our wonderful staff. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Amir, Thank you for taking the time to share your feedback. We are pleased to know that your children enjoyed our Kids Club; however, we sincerely regret that several aspects of your stay did not meet your expectations. We would like to share that our rooms and facilities are maintained in accordance with the hotel's standards and guest flow may vary depending on the season. Our teams continuously work to ensure a comfortable experience for all guests. Our à la carte restaurants’ reservations are subject to availability, nevertheless our Guest Relations and Food & Beverage teams are always available to assist with the booking process and suggest alternative restaurants or dining times whenever preferred options are unavailable. We also regret the inconvenience caused by the temporary beach closure, which was implemented in accordance with local authority instructions for health and safety reasons and was beyond the hotel's control. Alternative arrangements were introduced, including our complimentary Dubai Beach Shuttle Service, to provide guests with another opportunity to enjoy a beach experience. Your comments regarding pool service, sunbed availability, towel handling and cleanliness have been noted and will be shared with the respective departments for further attention. We would also like to mention that, unfortunately, none of the concerns highlighted in your review were brought to our hotel team's attention during your stay. Our colleagues are available throughout the day and would have been more than happy to investigate the reported matters, offer suitable alternatives and take immediate action wherever possible to ensure your comfort. Please accept our sincere regrets that we did not have the opportunity to turn your experience around while you were with us. We genuinely appreciate your previous trust in the Rixos brand and hope you will give us another opportunity to welcome you back and provide the memorable experience you rightfully expect from Rixos. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Gabriella M., Thank you for your kind words regarding your experience at our resort. We are delighted to hear that you enjoyed our staff and dining options. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. K., Thank you for sharing your feedback regarding your stay at Rixos Bab Al Bahr. While we are pleased to know that you found your stay comfortable, we are genuinely regretted to learn that our vegetarian food selection did not fully meet your expectations. We would, however, like to share that our culinary offering includes a wide variety of dishes catering to different dietary preferences, including an extensive selection of vegetarian options across our dining venues. Our chefs are available daily in the main restaurant as well as in our à la carte restaurants to personally assist guests, provide recommendations, and discuss individual dietary requirements. Moreover, we are always happy to arrange meals according to our guests' personal preferences and specific requests to ensure a satisfying dining experience. We encourage our guests to communicate their preferences directly to our culinary team, who are always ready to assist. We regret that this opportunity was not fully taken advantage of during your stay, as our team would have been delighted to offer alternatives and tailor the dining experience to your expectations. We appreciate your comments and hope to have another opportunity to welcome you back and demonstrate the variety, flexibility, and hospitality we strive to provide. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Iqra R., Thank you for your positive feedback. We are delighted to hear that you and your children had a comfortable stay and enjoyed your time with us. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ankit D., Thank you for your kind words regarding your stay. We are delighted to hear that you had a luxurious experience with us. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. P., Thank you for sharing your feedback and for highlighting the dedication of our team. We are delighted to know that you enjoyed the food selection and the hospitality of our colleagues, particularly Rajesh from Highlights Bar. Your kind recognition will certainly be shared with him. Regarding the room allocation, please note that rooms are assigned based on the confirmed booking category and availability at the time of arrival. While we always strive to accommodate our guests' preferences, the specific size of balconies or terraces cannot be guaranteed, as these are subject to availability. Nevertheless, we are pleased that our team was able to assist you with an alternative room featuring a terrace to better suit your preferences. With regard to the buffet arrangement, the dining facilities have been temporarily relocated to Ankara Hall due to the ongoing enhancement works at Seven Heights. We appreciate your understanding during this period. Your comments regarding the drinks selection and dining setup have been noted and shared with the relevant departments for review. Thank you once again for your kind words and constructive feedback. We sincerely hope to have another opportunity to welcome you back and provide you with an even more enjoyable experience. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. G., Thank you for sharing your feedback and for highlighting the comfort of your room, the quality of our food, and your overall positive stay. Nevertheless, we would like to share an important point regarding our location. Rixos Bab Al Bahr is situated on Al Marjan Island in Ras Al Khaimah, a man-made archipelago extending into the Arabian Gulf. Our resort directly faces the open waters of the Arabian Gulf, and the beach is indeed a seaside beach, not an artificial lake or an enclosed bay as your comment might suggest. The temporary beach closure was imposed following the oil spill incident and the instructions of the relevant local authorities as a precautionary measure to protect public health and safety. This exceptional situation was entirely beyond the hotel's control and should not be confused with the hotel's geographical location or the nature of its beachfront. Despite these unforeseen circumstances, our team made every effort to minimise the inconvenience by maintaining our swimming pools with extended operating hours and introducing a complimentary shuttle service to Dubai Beach as an alternative for guests wishing to enjoy the seaside. While we understand your disappointment at not being able to access the beach during your visit, we believe it is important to distinguish between a temporary external environmental incident and the actual location and facilities of the resort. We appreciate your positive comments and hope to have the opportunity to welcome you back to experience Rixos Bab Al Bahr under normal beach conditions. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. P., Thank you for sharing your feedback. We would like to clarify that the temporary beach closure was implemented in accordance with the instructions of the relevant local authorities following the oil spill incident. This situation was entirely beyond the hotel's control, and the decision was taken with the health and safety of our guests as the highest priority. Regarding the dining arrangements, the temporary relocation of our main restaurant to Ankara Hall was necessary due to the scheduled enhancement works at Seven Heights. The alternative dining venue was arranged to ensure the continuation of our Ultra All-Inclusive services and to minimise disruption to our guests. We would also like to share that, despite the beach restrictions, our team introduced a complimentary shuttle service to Dubai Beach as an additional alternative for guests wishing to enjoy a seaside experience. This arrangement was made as promptly as possible under the circumstances and was never intended to replace the hotel's private beach. We regret that these temporary circumstances affected your expectations. However, we believe it is important to distinguish between the hotel's regular facilities and services and the exceptional external circumstances that required temporary operational adjustments. We appreciate your understanding and sincerely hope to have the opportunity to welcome you again under more favourable circumstances. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mariya S., Thank you for sharing your positive experience. We appreciate your feedback and are delighted to hear you had a relaxing stay. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor