Rixos Bab Al Bahr 5 stars

Dear Mr. Hussein S., Thank you very much for your kind words and for taking the time to share your experience at Rixos Bab Al Bahr. It is truly rewarding to hear that you and your family have consistently enjoyed your stays with us over the past decade. Our team takes great pride in providing exceptional hospitality and a welcoming atmosphere, and your feedback reaffirms our commitment to excellence. We are delighted that you found our service outstanding and that we have been able to create memorable moments for your family during each visit. Your recommendation means a lot to us and serves as motivation for our staff to continue delivering the high standards that our guests expect. We appreciate your loyalty and look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. Sarah, Thank you for taking the time to share your feedback. We are pleased to know that you found the resort beautiful and that you were able to enjoy many aspects of your stay. At the same time, we would like to provide some clarification regarding the check-in process. The requirement to present and register valid physical identification documents upon arrival is not a policy created by the hotel. As with all licensed hospitality establishments in the UAE, Rixos Bab Al Bahr is required to comply with government regulations and local authority requirements concerning guest registration and identity verification. These procedures are mandatory and are implemented for the safety, security, and protection of all guests staying at the resort. Unfortunately, without the required identification documents being presented and registered, the hotel is unable to complete the check-in process or provide room access, regardless of the reservation status or payment made. As these regulations are established by the relevant authorities, they are beyond the hotel's direct control, and our team is obligated to apply them consistently to all guests without exception. We were also concerned to read your comments regarding your sister's experience. Please be assured that any follow-up by our team would have been solely related to compliance with the required registration procedures and not intended to cause discomfort. Our colleagues are trained to handle such situations professionally while ensuring that all legal and security requirements are met. We hope this clarification helps explain why our team was unable to make exceptions in this situation. Compliance with these regulations is essential to maintaining a safe and secure environment for all guests and visitors to the resort. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. Farzana I. P., Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found your experience lovely. Our team is dedicated to providing exceptional service, and it is rewarding to know that we met your expectations. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. Sufiyaan P., Thank you for sharing your feedback regarding your recent stay. According to our records, your family was accommodated in the room category originally reserved a Deluxe Room with View. Within this category, rooms may overlook either the resort facilities and pools or the surrounding sea and external views. While the room category itself is guaranteed, a specific view direction or side of the building cannot be guaranteed in advance and remains subject to availability upon arrival. We understand that you had a preference for a particular view and appreciate that room location can be an important part of the holiday experience. During busy weekend periods accommodating specific room preferences may require additional preparation time, particularly when requests are received upon arrival or after check-in. While we understand that the waiting time may have been disappointing, this was necessary to ensure the room met our cleanliness and quality standards before reassignment. It is worth noting that guest preferences regarding views often vary. While many guests particularly enjoy the sea-facing rooms, others specifically request pool-facing rooms to be closer to the resort's activities and atmosphere. For this reason, preferences are always subjective, and our team does its best to accommodate individual requests whenever operationally possible. We appreciate your feedback and hope this clarification is helpful. For any future stay, please feel free to contact me directly prior to your arrival. It would be my pleasure to personally assist with your room preferences and help ensure the most comfortable and enjoyable experience possible. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. Vanessa V., Thank you for sharing your wonderful feedback regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you found your experience to be unforgettable and relaxing. Your recommendation means a great deal to us, and we eagerly await the opportunity to welcome you back for another exceptional stay in the future. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor