Rixos Bab Al Bahr 5 stars

Customer review rating (ALL Rating) 4.3/5 8,121 reviews

Rixos Bab Al Bahr - Image 1
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Al Marjan Island, Po Box 14744, 14744 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Unlimited Dining

  • Unlimited Entertainment

  • Rixy Kids Club for the Little Guests

  • Beach, Pool & Sun

  • Wellness Retreat

Our accommodation(s)

Hotel location

Rixos Bab Al Bahr

Al Marjan Island, Po Box 14744
14744 RAS AL KHAIMAH
United Arab Emirates

GPS:25.6620317, 55.749605

Telephone
Fax +971 7 244 4411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,121 reviews

Customer review rating 5.0/5

Atharva S. S. Couples - Confirmed reviews ALL

Great service by Aneliya and the rest of the team.

Dear Mr. Atharva S. S., Thank you for your positive feedback regarding your stay at Rixos Bab Al Bahr. We are delighted to hear that you found your experience comfortable and that our team, particularly Aneliya, provided exceptional service. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Customer review rating 3.5/5

Muhammed F. Families - Confirmed reviews ALL

The check-in process was painfully slow. Only two counters were operating when we arrived, and it took us more than half an hour to receive our wristbands, even though the hotel wasn’t very busy. Additional counters were opened later, but by then, most guests had already checked in. This was especially inconvenient with kids and elderly parents. We had to return to the check-in desk to activate our room keys, which took considerable time. This could be managed much better—it honestly felt like waiting at airport counters. The food at Meat Point was mediocre. Steaks were not served at the requested temperatures, and appetizers were not served at one of our tables despite repeated requests. At breakfast, some dishes in the buffet restaurant that should have been hot were served cold, which was disappointing. No activities were planned for the evening, making it quite dull. On a positive note, the hotel rooms were spacious and very clean.

Dear Mr. Muhammed, Thank you for taking the time to share your feedback. While we are pleased to read that you found our rooms spacious and very clean, we must respectfully address several of the concerns raised. Regarding the check-in experience, please note that our arrival flow is carefully structured to ensure accuracy, security, and personalized service for every guest. During peak arrival periods, short waiting times may occur even if the hotel does not appear busy overall, as multiple operational processes take place simultaneously. Additional counters are opened in line with real-time demand, and our team works continuously to minimize waiting times. Room key activation is part of standard security procedures and is typically completed efficiently. Concerning your dining experience, we would like to highlight that our culinary teams follow strict preparation and service standards. All dishes, including steaks, are prepared according to internal quality guidelines, and food preferences are taken with utmost importance. We have also checked all records for both of your rooms during your stay, and unfortunately, no concerns were reported to our team at the time. Our team is always available to assist and strives to resolve any guest concerns immediately while still in-house. Feedback like yours is extremely important to us and allows us to investigate and address issues in real time. We remain committed to delivering a high standard of service and regret that certain aspects of your stay did not meet your personal expectations. We would also like to personally welcome you to our hotel in the nearest future—please do not hesitate to contact us directly for any assistance. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Customer review rating 2.5/5

Mohamed S. K. A. Families - Confirmed reviews ALL

I am regular visitor to your property, around 5 times i visited earlier. i was impressed and happy for the stay in your property receving good service worth the value i am paying to you those times. But this time the quality of service was not up to the mark starting from staff behaviour to restaurant foods. I can get the same service in a 4 star hotel stay cation at a lower price, we will not be coming back to your property if this continues.

Dear Mr. Mohamed, We truly value your loyalty as a regular guest and sincerely regret that your recent stay did not meet your expectations. Your feedback has been shared with our management team for immediate review and action. As discussed with you over the phone, we would like to kindly explain that, due to the current situation, some operational adjustments have been made and rates have been revised accordingly, while all hotel facilities remain fully available for guest use. For any future visits, please do not hesitate to contact us directly, so we can ensure a truly exceptional and memorable experience, as you have enjoyed in the past. We greatly appreciate your feedback and remain committed to maintaining the highest standards of service. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Customer review rating 4.5/5

Mahmoud S. Families - Confirmed reviews ALL

Visited the hotel with my wife and kids (family of 5). with another friend family (of 3) . night activity was beautiful, i wish they had more than one swing on the beach, it was nice. checking process was a bit slow due to Eid rush, but overall the stay was amazing. at checkout day, they just disable access to the room at 12:00, I asked house keeping to open the door cause i left a couple of items in the fridge, and wanted to check if my mobile charge was still there, but they said they cannot... and asked to call reception, but no one responded, i had to move on due to checkout rush too. after i got home, turns out i did forget. my mobile charger there :(... just pay attention to the timing and it will be ok

Dear Mr. Mahmoud S., Greetings from Rixos Bab Al Bahr! Thank you for taking the time to share your detailed feedback following your recent stay with your family and friends. We are delighted to hear that you enjoyed the night activities and had an overall amazing experience with us. Your kind words truly mean a lot. At the same time, we sincerely regret for the inconvenience you experienced during check-in due to the Eid busy operation, as well as the situation you encountered on your departure day. This is certainly not the level of service we aim to provide, and your comments have been shared with the concerned teams to ensure better coordination and responsiveness in the future. With regard to your mobile charger, please be informed that we have thoroughly checked our records and revisited our Lost & Found log. Unfortunately, no such item has been found or handed in, and there is no similar entry recorded. Thank you as well for your suggestion regarding additional swings on the beach — we truly appreciate your feedback and will take it into consideration as we continuously look for ways to enhance our guest experience. We sincerely hope to have the opportunity to welcome you and your family back again for a more seamless and enjoyable stay. Warm regards, Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Customer review rating 4.0/5

Omar L. Families - Confirmed reviews ALL

We checked in first day of Eid which was extra busy and took us almost 75 minutes to check in due to slow system and overcrowded lobby but other than that it was smooth sailing from there. Don’t expect anything fancy but variety of pools and children activities was enough to keep the kids busy till 9:00PM

Dear Mr. Omar l., Thank you for sharing your experience with us. We appreciate your understanding regarding the busy check-in process during Eid, as peak times can lead to longer waits. It is delightful to know that your family enjoyed our range of pools and children’s activities, which are designed to provide fun and engagement for our younger guests. Your feedback is invaluable, and we hope to enhance your experience in the future. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Other web-users rate our hotel

  • 1,395 reviews 7.3/10 Location
  • 3,715 reviews 6.9/10 Room
  • 7,042 reviews 8.6/10 Service
  • 65 reviews 7/10 WiFi
  • 4,475 reviews 7.9/10 Food
  • 1,921 reviews 6.9/10 Cleanliness
  • 419 reviews 7.1/10 Bar
  • 209 reviews 6.8/10 Breakfast

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