Dear Johanne M. M., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our staff and service. We acknowledge your comments about the temporary buffet arrangements and the challenges with restaurant bookings. Your observations regarding the pool and beach facilities will be taken into consideration as we continuously strive to enhance our guests’ experiences. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mayur S., Thank you for your kind feedback. We are delighted to hear that you had a wonderful and comfortable stay with us. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Margaret M., Thank you for sharing your detailed feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your time at the beach and appreciated the dedication of our staff, particularly Naveed, Sana Ullah, Allan, Klevin, and Al Fonso. Your observations regarding the Ultra All-Inclusive experience and the dining arrangements have been noted, as guest input is invaluable in enhancing our offerings. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Aby J., Thank you for sharing your feedback. We are pleased to learn that you found our team welcoming and helpful and enjoyed our sandy beach. However, we regret that certain aspects of your accommodation did not meet your expectations. Please note that room categories are designed with specific features and furnishings, and we continuously strive to maintain our facilities in line with our brand standards. Regarding the washbasin tap, we take reports of maintenance issues seriously, as our guests’ comfort and the proper functioning of in-room facilities are essential. Such concerns are best addressed promptly by our team during the stay, allowing us to inspect the issue and take the necessary corrective action. Please be assured that our Guest Relations team is always available throughout the day to assist our guests, address any concerns, and help ensure their comfort and satisfaction, with the aim of making every stay at Rixos Bab Al Bahr a pleasant and memorable experience. We always encourage our guests to contact us directly during their stay so that we have the opportunity to provide assistance whenever needed. Once again, please accept our sincere apologies for the inconvenience caused. We would be delighted to welcome you back to Rixos Bab Al Bahr in the near future and have another opportunity to provide you with a more enjoyable experience. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ehsan D., Thank you for your kind words about your stay at Rixos Bab Al Bahr. We are thrilled to hear that you and your family had such a memorable experience and enjoyed our hospitality and beautiful atmosphere. Your appreciation for our team, particularly Mr. Burak, will certainly be shared. We are grateful for your recommendation and look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mark D., Thank you for your positive feedback regarding our new breakfast option, Meat Point, and our nightly DJ. We appreciate your support and look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Keyur Z., Thank you for your kind words. We are delighted that you had a comfortable experience at Rixos Bab Al Bahr. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Kalsi K., Thank you for taking the time to share your feedback with us. While we are pleased to know that our team made a positive impression through their service and hospitality, we regret that other aspects of your stay did not fully meet your expectations. We take comments regarding room cleanliness, beverage availability, and the condition of our facilities seriously, as maintaining guest comfort and delivering a satisfying holiday experience remain important to us. Your feedback has been noted and will be shared with the relevant departments for review and further attention. We would also like to share that our Guest Relations team is always available throughout the day to assist our guests, address concerns, and help ensure a comfortable and memorable stay. We encourage our guests to contact us directly during their visit, allowing us the opportunity to look into any concerns and provide assistance in a timely manner. Once again, please accept our sincere apologies for the inconveniences caused. We would be delighted to welcome you back to Rixos Bab Al Bahr in the near future and have another opportunity to provide you with a more enjoyable experience. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Saim W., Thank you for your kind words regarding your recent stay. We appreciate your feedback about the dining options and will take it into consideration for future improvements. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Fatima H., Thank you for sharing your feedback. We are pleased to know that you enjoyed the resort's facilities, that your children had a great time at Rixy Kids Club, and that Shahin at the Reception made a positive impression through his friendly, professional, and welcoming approach. Your recognition will be shared with him. Regarding your comments on the dining experience, our culinary team offers a selection of international dishes across the resort's dining venues, with menus designed to cater to a wide range of preferences. The variety of dishes, seasonal fruit selection, and individual taste preferences may influence how guests perceive the overall offering. Nevertheless, we have noted your observations regarding food quality and the dining area's atmosphere and will share them with the relevant teams for review. We would also like to share that the main restaurant, Seven Heights, is temporarily undergoing renovation, and buffet services have been relocated to Ankara Hall during this period. We recognize that the temporary venue may differ from the usual dining environment, and this arrangement is intended to ensure continuity of meal services while the planned improvements are carried out. We regret that the dining experience did not fully meet your expectations. Guest satisfaction remains a priority, and we continuously review feedback to identify opportunities to enhance our services. Thank you once again for highlighting the positive aspects of your stay. We hope to have the opportunity to welcome you and your family back for an even more enjoyable experience. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Harsh B., Thank you for your kind words regarding your recent stay at our resort. We are delighted to hear that our hospitality and curated services enhanced your experience, especially in accommodating your dietary preferences. It is our goal to ensure every guest enjoys their stay to the fullest. Your recommendation is greatly appreciated, and we hope to welcome you back soon for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Biju S., Thank you for your positive feedback. We are delighted to hear that you appreciated the excellent service provided by Krishna and his team. Their dedication to ensuring a pleasant experience for our guests is truly commendable. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ross M., Warm greetings from Rixos Bab Al Bahr. Thank you for choosing to return to Rixos Bab Al Bahr and for taking the time to share your feedback following your recent stay. We are pleased to learn that you were satisfied with the check-in experience, room allocation, complimentary upgrade to a two-bedroom suite, and the service provided by our Reception and Valet teams. Your recognition of our colleagues is appreciated. However, we regret that certain aspects of your stay did not fully meet the expectations established during your previous visit. Regarding the evening entertainment and Jungle Gym, our entertainment programme is designed to offer a variety of activities for guests of different ages and interests, with the programme varying according to the season and operational schedule. We regret if the availability of the Jungle Gym was not sufficiently communicated to you before arrival. We understand that access to expected facilities can influence the overall holiday experience, and we appreciate you bringing this matter to our attention. With regard to our main restaurant, Seven Heights is currently undergoing major enhancement works as part of our ongoing commitment to improving the guest experience. During this period, buffet dining is temporarily arranged in Ankara Hall, an air-conditioned venue adapted to accommodate our guests. While we acknowledge your preference for the usual restaurant environment, this temporary arrangement enables us to continue providing buffet dining services throughout the enhancement period. We recognise that the atmosphere may differ from the established restaurant, but the temporary venue is a necessary operational measure while improvements are being carried out. Regarding breakfast and your comments about products, Rixos Bab Al Bahr operates in the United Arab Emirates, where food and beverage offerings must take into account local laws, cultural considerations and the requirements applicable to the property. The availability of alcoholic beverages does not establish the same requirements for every other product category. Our culinary offering is therefore developed within the relevant local framework, while providing a broad selection of international dishes, fresh ingredients and alternative breakfast options. Our chefs are also available to guide guests through the buffet and assist with suitable alternatives according to individual preferences. We also note your feedback regarding Arabic-themed dinner night. Our themed dining programme is intended to introduce guests to a variety of international cuisines throughout the week, and we continuously review feedback to identify opportunities for improvement. Although individual preferences may differ, we remain committed to maintaining variety across our dining outlets and welcome specific suggestions that could help us enhance the experience. We sincerely appreciate your positive comments about the room and our team members. At the same time, we regret that the changes to the entertainment and dining arrangements affected your perception of the resort compared with your previous visit. Your feedback has been noted and will be shared with the relevant departments for review. Should you consider returning to Rixos Bab Al Bahr, we encourage you to contact our Guest Relations team before your arrival so that we can clarify the current facilities, entertainment programme and dining arrangements and help you plan your stay accordingly. Guest satisfaction and comfort remain our highest priorities, and we would welcome the opportunity to provide you with a more enjoyable experience on your next visit. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Hamad A. M., Thank you for your positive feedback. We appreciate your comments regarding staff and will review our restaurant reservation process to enhance guest satisfaction. We look forward to welcoming you back for another exceptional stay at Rixos Bab A. Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. A., Warm greetings from Rixos Bab Al Bahr. Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you appreciated our resort facilities and the organisation of our activities, as we continuously strive to provide a varied and enjoyable experience for guests of all ages. However, we are concerned to learn that you perceived our team members as unfriendly. Hospitality, professionalism, and genuine care are fundamental to the Rixos experience, and we take such comments seriously. Our colleagues are expected to treat every guest with courtesy, respect, and attentiveness throughout their stay. While we regret that your perception did not reflect the level of service we aim to deliver, we would appreciate the opportunity to understand which interactions may have contributed to this impression so that the relevant departments can review your feedback appropriately. At Rixos Bab Al Bahr, guest satisfaction and comfort remain our highest priorities. Our Guest Relations team is available throughout the stay to address any concerns in person and coordinate with the relevant departments, allowing us to respond promptly whenever an experience falls short of expectations. We value your feedback and hope you will give us another opportunity to welcome you back and demonstrate the warm hospitality for which Rixos is known. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Kailash K., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location, services, and food, as well as your room upgrade. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Aya H., Thank you for sharing your feedback. We sincerely regret any inconvenience caused during your stay. We are concerned to read your comments, as they do not reflect the level of service and hospitality we strive to provide at Rixos Bab Al Bahr. Our Ultra All-Inclusive concept includes a range of dining, beverage, and leisure experiences, each operating according to its designated schedules and terms. The standard check-in time is 15:00, while check-out is at 12:00. We understand that waiting times can be frustrating during busy periods; however, these operational timings are established to ensure appropriate room preparation and service delivery for all our guests. A late check-out request was noted; nevertheless, this remains subject to availability and cannot be guaranteed in advance. Unfortunately, according to our records, none of these concerns were brought to the attention of our Guest Relations team during your stay. Our team remains available throughout the day to address concerns, coordinate with the relevant departments, and take appropriate action wherever possible to ensure our guests enjoy a comfortable and memorable stay. We sincerely regret that your experience did not meet your expectations and appreciate your feedback, which will be shared with the relevant departments for review. We sincerely hope to have the opportunity to welcome you back to Rixos Bab Al Bahr in the near future and provide you with a more enjoyable and memorable experience that better reflects our standards of hospitality. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Alkhateeb S., Please accept our sincere apologies for the unpleasant experience you encountered during your stay. We are truly sorry to learn about the issue with the pillows, particularly that the unpleasant smell persisted even after you requested a replacement, as well as your concerns regarding mattress comfort. This is certainly not the level of comfort and hospitality we strive to provide our guests. Your feedback is taken seriously and will be shared with the relevant departments for review and appropriate follow-up. Our Guest Relations team is always available throughout the day to assist our guests, address their concerns, and help ensure a comfortable and memorable stay. We regret that we did not have the opportunity to resolve these concerns to your satisfaction during your visit. We sincerely apologize once again for the inconvenience caused and would be glad to welcome you back in the near future for a more positive experience. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ulusoy M., Thank you for your feedback regarding your recent stay. I appreciate your kind words about our food crew and will ensure they are recognized for their service. I will also address your concerns about the pool area with our maintenance team to uphold our standards of cleanliness and hygiene. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor