Rixos Bab Al Bahr 5 stars

Customer review rating (ALL Rating) 4.3/5 8,053 reviews

Rixos Bab Al Bahr - Image 1
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Al Marjan Island, Po Box 14744, 14744 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Unlimited Dining

  • Unlimited Entertainment

  • Rixy Kids Club for the Little Guests

  • Beach, Pool & Sun

  • Wellness Retreat

Our accommodation(s)

Hotel location

Rixos Bab Al Bahr

Al Marjan Island, Po Box 14744
14744 RAS AL KHAIMAH
United Arab Emirates

GPS:25.6620317, 55.749605

Telephone
Fax +971 7 244 4411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,053 reviews

Customer review rating 4.5/5

Danish J. K. Families - Confirmed reviews ALL

Receptionist was very polite during booking and allowed our family to access Rixy club before check in

Dear Mr.Danish, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Polina Arzamastseva Guest Relations Manager

Customer review rating 4.0/5

Shivang S. Families - Confirmed reviews ALL

Amazing stay. Super comfortable and cozy room. Staff was very friendly and supported every request. As an indian vegetarain, the restuarant menu was found lacking. Also the road side facing rooms can have better sound insulation.

Dear Mr. Shivang, Thank you for sharing your feedback with us. We are delighted to know that you had an amazing stay and that you found your room comfortable and cozy. It is also wonderful to hear that our team was friendly and supportive, and that we were able to assist with your requests. At the same time, we truly appreciate your constructive comments regarding the vegetarian options in our restaurants. Your feedback is very valuable to us, and it will be shared with our culinary and management teams for review. Thank you once again for your honest review. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable and satisfying experience. Sincerely, Polina Arzamastseva Guest Relations Manager

Customer review rating 3.5/5

Santosh K. Families - Confirmed reviews ALL

A pleasant stay with excellent front-line service and dining experience, but let down by multiple room readiness and maintenance issues.The resort has many positives, especially the front-end staff and restaurant teams, who were extremely welcoming, polite, and helpful throughout our stay. From the moment we arrived, the greeting and hospitality made us feel comfortable and valued. The restaurant staff were particularly impressive — they went out of their way to accommodate our vegetarian food preferences, which we truly appreciated. Their warmth, attentiveness, and genuine care significantly enhanced our experience. However, there were several room-related and operational issues that affected our overall comfort and prevented this from being a truly seamless stay. Firstly, the room did not appear to be properly inspected before handover. We encountered an issue with the washroom hose, which had to be reported twice before it was finally fixed. Additionally, the bathroom water pressure was insufficient for a proper shower, and the water temperature regulation was inconsistent, making it difficult to shower comfortably. These are basic expectations in a resort of this standard, and it was surprising to find that these checks had not been carried out beforehand. Secondly, despite booking a room for three guests, the third bed was not set up. Even after three reminders, the bed was still not arranged when we returned late at night after the entertainment and shows. We had to call twice again before the staff finally came to prepare the bed. At that time of night, this became an inconvenient and unpleasant experience, especially when the expectation was that the room would already be fully prepared. While I have shared a very positive public review on Google because of the resort’s excellent atmosphere, facilities, dining, and friendly staff, I wanted to provide this more detailed feedback here so that management can identify these operational gaps and improve service consistency. With better room inspection procedures, maintenance checks, and coordination, this property has the potential to easily deliver a 9 or 10 out of 10 experience.

Dear Mr. Santosh, First of all, thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our service, dining experience, and the attentiveness of our restaurant and resort teams. Your kind words about their warmth and care have been shared with the respective teams, and they were truly encouraged by your appreciation. At the same time, we sincerely regret the inconveniences you experienced with room readiness and maintenance. As per our records, the sofa bed request was received in the evening and arranged promptly. While no other concerns were reported to our team during your stay, our Guest Relations and housekeeping teams are always available to assist and resolve any issues in-house to ensure your comfort. We truly value your feedback, as it helps us continue improving our services and ensures that every guest enjoys a seamless and memorable experience. Please do not hesitate to contact me personally during your next visit so I may ensure your stay is seamless, comfortable, and memorable. Warm regards, Polina Arzamastseva Guest Relations Manager

Customer review rating 5.0/5

Jouhar I. Families - Confirmed reviews ALL

Well enjoyed with my family and kids, made some good memories 😊.....chef rajeev and febin were very helpful also during our lunch and dinner time

Dear Mr. Jouhar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Polina Arzamastseva Guest Relations Manager

Customer review rating 5.0/5

Asha M. Families - Confirmed reviews ALL

We were staying there for our anniversary so yes there was more expectations we choose Rixos from so many other resorts. First of all the food I must say at seven heights were good and the drinks available were a good add on. The DJ at night was good. It was too cold so we couldn’t sit for long so other wise it was pleasant. The highlight was the room. Loved it. So spacious and the terrace balcony I loved it. Over all a perfect one day stay. My husband especially loved it. One drawback I must say was the spa facilities , the person there seemed not too interested in helping the guests. Anyways there was nobody so it was very quiet for me but through out not once did anyone come and check on me or ask if I need anything. After the spa obviously I was thirsty and when asked I got a coffee but I would have preferred a cold drink . Maybe they have different ways of handling guests at the spa I don’t know but only that I felt a bit odd. Otherwise a very pleasant stay altogether

Dear Mr/Mrs. Asha, Thank you for sharing your detailed feedback with us. We are delighted that you chose Rixos Bab Al Bahr to celebrate your anniversary and that you enjoyed your stay overall. It’s wonderful to hear that you loved your room, especially the spaciousness and the terrace balcony, and that the food, drinks, and evening DJ contributed positively to your experience. We are also happy to know that your husband enjoyed the stay. At the same time, we sincerely appreciate your comments regarding the spa. Your feedback will be shared with our spa team. Thank you again for your review, and we hope to have the pleasure of welcoming you back for a longer and even more enjoyable stay in the future. Sincerely, Polina Arzamastseva Guest Relations Manager

Other web-users rate our hotel

  • 1,375 reviews 7.4/10 Location
  • 3,673 reviews 6.4/10 Room
  • 6,920 reviews 8.5/10 Service
  • 64 reviews 7/10 WiFi
  • 4,500 reviews 7.9/10 Food
  • 1,855 reviews 6.3/10 Cleanliness
  • 1,115 reviews 8.2/10 Beach
  • 1,106 reviews 6.1/10 Comfort

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