Dear Haytham E. K., Thank you for your kind words regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you found your experience comfortable and enjoyable. We sincerely apologize for the inconvenience you faced with the EV charging station. Please be assured that your feedback is valuable, and we will take it into consideration as we continue to improve our facilities. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Courtney R., Thank you for your delightful feedback regarding your recent stay at Rixos Bab Al Bahr. We are thrilled to hear that you enjoyed every aspect of your visit, from our dedicated staff to the variety of entertainment and our kids club. Your kind words serve as a great motivation for our team, and we appreciate your recognition of our efforts to create a memorable experience for our guests. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Janis M., Thank you for your kind words regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that our team contributed to your fantastic holiday experience. It is our goal to provide exceptional service and create memorable moments for our guests. Your feedback is greatly appreciated, and we would be thrilled to welcome you back for another wonderful stay in the future. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Hamda A., Thank you for your kind words and for being a regular guest at Rixos Bab Al Bahr. We are delighted to hear that you enjoyed your stay and appreciated the efforts of our team, particularly Chef Selim and Chef Rajiv. Your feedback is greatly valued. We sincerely appreciate your wonderful comments and look forward to welcoming you back to Rixos Bab Al Bahr for another exceptional stay in the near future. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Kelly M., Thank you for taking the time to share your positive experience at Rixos Bab Al Bahr. We are thrilled to learn that you enjoyed excellent service, delicious dining options, and a variety of activities during your stay. It is gratifying to hear that our commitment to cleanliness and organization contributed to your overall satisfaction. We take pride in our team’s dedication to providing attentive and friendly service, and your kind words about our staff will certainly be shared with them. We are delighted that you found the culinary experiences at Meat Point and Lalezar to be of high quality, as we strive to elevate our all-inclusive offerings. We are also glad that the kids’ club and teen club provided enjoyable activities for your family, and that our innovative wristband system enhanced your convenience. Your feedback is invaluable to us, and we look forward to welcoming you back for another memorable stay in the future. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Mohamed O., Thank you for your kind feedback. We are delighted to hear that you found our hotel well organized and clean. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Ossman E. O., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you enjoyed your time with us and appreciated the upgrade to a Premium Room, as well as our facilities and the overall atmosphere of the hotel. We sincerely regret for the inconvenience you experienced due to the projects noise during your stay. We understand that a peaceful environment is essential for a restful night. Your suggestion regarding the availability of earplugs is certainly appreciated, and we will review our procedures to enhance the comfort of our guests during such periods. It is encouraging to know that despite this issue, you thoroughly enjoyed your stay and are considering returning. Your feedback is invaluable to us as we continuously seek to improve our services and guest experience. We hope to have the pleasure of welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Rania A. N., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found the overall service attentive and that our team was able to assist you in moving to a more comfortable room. Your comments regarding the initial room assignment have been noted, and we will continue to strive for an exceptional experience for all our guests. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Dalia, Thank you for taking the time to share your feedback. We are truly regretted to learn that your stay did not meet your expectations and regret the confusion you experienced regarding the services included in your package. Providing clear and consistent information is extremely important to us, and we sincerely apologize if you received different answers when seeking clarification. Please rest assured that your comments have been shared with the relevant departments for review, as we continuously strive to improve our communication and service standards. We appreciate your feedback and regret that we were unable to provide the seamless experience you anticipated. We hope you will consider giving us another opportunity in the future to restore your confidence in our resort. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Monique N., Thank you for sharing your feedback regarding your recent experience at Rixos Bab Al Bahr. I appreciate your comments about our amenities; it is gratifying to know they met your expectations.We strive for a smooth check-in process and will address this internally to enhance our services. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Avina K., Thank you for sharing your feedback following your stay at Rixos Bab Al Bahr. We are delighted to know that you had an enjoyable stay overall and that you appreciated the variety of activities and entertainment available for children, as well as the comfort of your room. We also appreciate your comments regarding the food selection. As an international resort welcoming guests from all around the world, we strive to offer a diverse range of cuisines that cater to different nationalities and preferences. In addition, our main restaurant features themed dinner nights throughout the week to provide greater variety and introduce guests to different culinary experiences. For guests with specific preferences, including Indian cuisine, our chefs are always available to assist and can often prepare dishes according to individual tastes and dietary requirements whenever possible. We encourage guests to speak with our culinary team during their stay so that we can enhance their dining experience. Regarding meals on arrival and departure days, kindly note that our Ultra All-Inclusive concept includes lunch from 1:00 PM on the arrival day, along with snacks and beverages available throughout the day. For guests departing after check-out, we are pleased to offer a discounted departure package at AED 100 per person, which includes lunch and beverages until 5:00 PM. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Rixos Bab Al Bahr for another memorable family holiday. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Dixit P., Thank you for sharing your wonderful feedback regarding your recent stay at Rixos Bab Al Bahr. We are thrilled to hear that your 40th birthday celebration was an unforgettable occasion, and that our team was able to contribute to its success. It is heartening to know that you felt well taken care of by Koshy, Ibrahim, Akash, Sarvoday, Chef Pradeep, and DJ Tej. We pride ourselves on our team’s dedication to providing exceptional service, and it is gratifying to learn that their efforts made a significant impact on your experience. Your kind words regarding the surprise birthday party arrangements, including the food and music, are greatly appreciated and will be shared with the entire team. We are also pleased to hear that our chefs, including Chef Muthu, Chef Rajeevan, and Chef Iskendar, were attentive to your son’s dietary needs, ensuring that he had egg-free and nut-free meals throughout your stay. Our culinary team strives to cater to all dietary requirements and preferences, and it is rewarding to know that they succeeded in making your dining experiences enjoyable and worry-free. Your acknowledgment of our team's genuine care and attention means a lot to us. We are committed to ensuring that every guest feels special and valued during their time with us, and it is gratifying to hear that we achieved this during your family holiday. We sincerely appreciate your compliments and look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mohannad H., Thank you for sharing your positive experience at Rixos Bab Al Bahr. We are delighted to hear that you found our location convenient and enjoyed the comfort of your stay. It is gratifying to know that our dedicated staff, from reception to housekeeping, contributed to your enjoyable experience. We strive to create a welcoming environment for families, and we are pleased your child had a wonderful time. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear James G., Thank you for your outstanding feedback regarding your recent stay at Rixos Bab Al Bahr. We are delighted to learn that you had an excellent experience with us. It is our utmost priority to provide exceptional service and memorable moments for our guests. Your kind words serve as a great motivation for our team to continue delivering top-quality hospitality. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Rebecca P., Thank you for taking the time to share such a wonderful review and for choosing Rixos Bab Al Bahr for your family holidays over the past five years. It is truly an honour to welcome you back year after year, and we are delighted to know that you have already booked your next stay with us. We are pleased to hear that you enjoyed your room, the food selection, and the atmosphere throughout the resort. Your kind recognition of our team members—Sudan, Mano, Zeeshan, Eric, Ram, Adeel, Monika, and Ibrahim—means a great deal to us, and we will be sure to share your compliments with them. They will be delighted to know they helped make your stay memorable. We also appreciate your constructive feedback regarding the ordering process at the burger outlet and the atmosphere at ACT Bar. Guest feedback such as yours is invaluable as we continuously review and enhance our services and facilities. Thank you once again for your continued loyalty and trust. We look forward to welcoming you and your family back for your sixth stay next August and creating many more unforgettable memories together. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Fabian L., Thank you for sharing your positive experience with us. We are delighted to hear that you and your team had a wonderful and memorable stay at Rixos Bab Al Bahr. It is our priority to provide a comfortable and enjoyable environment for all our guests, and your feedback inspires us to maintain our high standards. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Claire C., Thank you for sharing your positive experience with us. We are delighted to hear that you had a comfortable stay and thoroughly enjoyed your time at Rixos Bab Al Bahr. Your feedback is invaluable to us, and it motivates our team to continue delivering exceptional service to all our guests. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mohammed D., Thank you for your wonderful feedback. We are delighted to hear that you found our location convenient and enjoyed a comfortable stay with your family. It is our mission to provide guests with exceptional experiences, and we are thrilled that we could contribute to your memorable time. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mahmood S., Thank you for sharing your feedback and for choosing to stay with us again. We are pleased to know that you had an overall good experience, and we truly value your comments as a returning guest. We are regretted to learn that you felt the food selection was more limited and the service was not at the same level as during your previous visit. Our main restaurant offers a wide variety of international cuisines with themed evenings throughout the week, while our à la carte restaurants provide additional dining options on a rotating schedule. Our chefs and Guest Relations team are also always available during the stay to assist with individual preferences or address any concerns in real time. We regret that we were not given the opportunity to do so on this occasion. Your comparison with your previous experience is particularly valuable to us, and your comments regarding both the food variety and service level will be shared with the relevant teams for review and improvement. At Rixos Hotels, guest satisfaction is always our main goal and highest priority. We sincerely appreciate your continued support and hope to welcome you back for an experience that exceeds your previous visits. Kind regards, Anastasiia Avramchuk Guest Relation Supervisor