Rixos Bab Al Bahr 5 stars

Customer review rating (ALL Rating) 4.3/5 5,984 reviews

Rixos Bab Al Bahr - Image 1
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Al Marjan Island, Po Box 14744, 14744 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Unlimited Dining

  • Unlimited Entertainment

  • Rixy Kids Club for the Little Guests

  • Beach, Pool & Sun

  • Wellness Retreat

Our accommodation(s)

Hotel location

Rixos Bab Al Bahr

Al Marjan Island, Po Box 14744
14744 RAS AL KHAIMAH
United Arab Emirates

GPS:25.6620317, 55.749605

Telephone
Fax +971 7 244 4411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,984 reviews

Dirty room

Customer review rating 2.0/5

Zaighum A. Families - Confirmed reviews ALL

It was my second time experience with Rixos Bab Al Bahar. Unfortunately I returned back with unpleasant and disappointing experience. The food is fabulous and meet the highest standards of quality. The outdoor amenities and activities are excellent. The staff is very cheerful and warmly welcoming. But unfortunately rooms are very dirty and I would give one star to rooms quality. The room carpet was very dirty like never vacuumed. The exhaust system is very poor or might not be working at all which keeps the room stinky all the time. I believe there is no any pest control system. I could not sleep all the night due to mosquitoes. Not only mosquitoes, other insects also have been noticed.

Dear Zaighum A., Thank you for taking the time to tell us about your experience at the Rixos Bab Al Bahr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very bad stay, Degraded service, crowded areas and pools, overfilled hotel, weak room hygiene

Customer review rating 0.5/5

Sc Families - Confirmed reviews ALL

Degraded service: We were asked by reservation team to come earlier around 11:30 to get a room earlier but ended up waiting with kids more than 4 hours to get a room. Room assignment itself was a disaster, had to change room twice. My personal preferences were not considered quoting always the argument of "subject to availability" which is known und understandable BUT if you cannot guarantee the guest requirements at least let him know in advance. Overall check-in service was very bad. Untrained Bar staff (or simply ignorant) using the same spoon to mix alcoholic drinks with non-alcoholic ones!!! That should not and cannot happen in a country like the UAE. Some of the drinks were meant for children and one bar tender among the rest luckily made the comment about the spoon, otherwise we wouldn't know. Another bar tender just asking a Muslim old women who was standing in front of me with a clearly conservative Muslim dress and head scarf if she wants the drink with Alcohol or not! I mean, what level of disrespect and ignorance is that! Crowded areas. restaurants and pools: simply lot of people at every facility of this hotel but especially in the restaurants, this mad our hotel stay unpleasant. Overfilled and understaffed hotel: one gets the feeling that due to the high number of reservations, the hotel came to its limits in terms of facilities capacity and available staff. Everything took too much time and I have no understanding that this happened because of Eid holidays. We stayed at the same Rixos hotel and other hotels many times before including during Eid holidays and things were much better. Weak room hygiene and old room fit outs and equipment: The room had no desk light nor corner stand light. The reading light spots on the bed sides were not working. The sofa was not convertible as a sofa-bed as advertised and was too dirty with lot of ugly spots. Room carpet not very clean. No prayer mat inside the room. Newly washed swimming pool towels had red stains and had to be replaced. Room service was extremely slow and every demand took ages to be provided. I had to wait more than one hour to get shower towels provided and only after three calls to the room service. I asked also for pillows and the staff provided them with bar hands without any gloves (who knows what he was holding in hands before bringing the towels) Offending behavior by some western guests kissing and sitting in very intimate positions in public areas such as in the bar and inside the swimming pools with many kids around. Clear signs of That is simply not acceptable. Extremely high level of pH in the swimming pool. I returned back with ear infection that caused high pain and very aggressive mosquito bites. All in all, it was a very bad experience and after being regular guests at this hotel, we decided no to book again there.

“Worth it Stay”

Customer review rating 4.5/5

April Friends - Confirmed reviews ALL

Got the chance to stay again in this amazing all-inclusive hotel and it was a well-deserved get away with friends. Thankful for the warm welcome and good service that made our stay worthwhile. Special thanks to Ms Joy and to the front desk personnel(sorry didn’t get his name) who accommodated our check-in and it was hassle free till we checked-out. Thank you and till our next staycation😉

Dear April Joy T., We very much appreciate your comments regarding your stay at the Rixos Bab Al Bahr. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay,

Customer review rating 4.5/5

Hamad A. A. Families - Confirmed reviews ALL

Got a very good time with kids, nice food and drinks.

Dear Hamad A., We very much appreciate your comments regarding your stay at the Rixos Bab Al Bahr. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No special rates or additional service for returning customer

Customer review rating 2.5/5

Mohamad M. Families - Confirmed reviews ALL

It was the 3rd year in a row to book in Eid holidays, unfortunately there was no any kind of special price or discount for repeating customer or any upgrade. also reservation team was only after confirming the payment & no proper reply for inquiry. Worst thing I paid more than other families joined us while our room occupancy is less than them !!! this let me decide to explore other hotels which can get with same rates better rooms or luxury stay.

Dear mohamad M., Thank you for taking the time to tell us about your experience at the Rixos Bab Al Bahr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

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  • 3,249 reviews 8/10 Food
  • 1,341 reviews 5.7/10 Cleanliness
  • 830 reviews 6.1/10 Comfort
  • 380 reviews 7.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.