Rixos Bab Al Bahr 5 stars

Customer review rating (ALL Rating) 4.2/5 7,671 reviews

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Al Marjan Island, Po Box 14744, 14744 RAS AL KHAIMAH, United Arab Emirates

Description

Hotel extras

  • Unlimited Dining

  • Unlimited Entertainment

  • Rixy Kids Club for the Little Guests

  • Beach, Pool & Sun

  • Wellness Retreat

Our accommodation(s)

Hotel location

Rixos Bab Al Bahr

Al Marjan Island, Po Box 14744
14744 RAS AL KHAIMAH
United Arab Emirates

GPS:25.6620317, 55.749605

Telephone
Fax +971 7 244 4411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  7,671 reviews

Customer review rating 5.0/5

Hany A. Families - Confirmed reviews ALL

Well-done. Great place, well trained staff, overall experience was great

Dear Hany A., Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay and found our staff well trained. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Polina Arzamastseva Guest Relations Manager

Customer review rating 2.0/5

Georgina G. Families - Confirmed reviews ALL

This was our third time at Rixos but will be our last. The facilities were tired and dated, the reception staff were not attentive and we were made to feel unwelcome. But the lasting memory of our stay was the fact that our young grandson received physical and verbal abuse from Russian children at the play park. On our first day he was kicked in the face for attempting to get on the roundabout and received a black eye which lasted the whole holiday. He had sand thrown in his face twice at the carnival on the beach whilst your staff member looked on and did nothing and back in the park on another occasion he was kicked in the back several times for going down the slide. The supervision of these children’s play areas was appalling and on most occasions nonexistent. One positive was that the staff in the restaurants and bars were good and the quality of food was excellent. A special mention for Susan in room service because he was excellent and is a credit to your hotel. All in all our stay was ok but ruined by the behaviour of other guests and lack of suitably trained supervision to prevent incidents that could have had even more serious consequences.

Customer review rating 5.0/5

Balvinder R. Couples - Confirmed reviews ALL

Excellent facilities including varied food choice for all including vegetarians.

Dear Balvinder R., Thank you for your kind words regarding our location and facilities. We are delighted to hear that you enjoyed the variety of food options available, especially for vegetarians. Your feedback is greatly appreciated. Sincerely, Polina Arzamastseva Guest Relations Manager

Customer review rating 3.5/5

Karen O. Friends - Confirmed reviews ALL

Enjoyed our stay at Rixos bab al bahr. The room was spacious and immaculate and the hotel was very well maintained. Every member of staff was helpful friendly and always greeted us with a smile. The only issues we had was trying to book reservations in the restaurants as the wi fi at the adult pool area was intermittent and if we didn’t manage to get connected within 5 mins there were no tables left. We also had an issue trying to make a reservation for 5 people as we were across 2 rooms and your system makes no allowance for this. The adult pool area was very nice…until the fitness classes started. We tended to have sunloungers to the right of the bar area towards the corner and the music coming from the classes in the gym area was FAR too loud. This mixed with the music from the bar area was just noise and not very relaxing in an adult pool area.

Dear Karen O., I would like to personally thank you for sharing your feedback regarding your recent stay with us. I’m delighted to hear that you enjoyed your spacious room, found the hotel well-maintained, and felt welcomed by our team. We regret that you did not like our concept of multiple entertainment for the entire family and the big variety of activities. Our apologies for the inconvenience you experienced with restaurant reservations and the Wi-Fi at the adult pool area. Your comments have been shared with our team to help improve both our reservation system and connectivity. May I kindly ask if you had approached any of our team members for assistance during your stay? Please know that we are always available in the lobby to help guests with any challenges or requests regarding restaurant bookings or their stay so we have the chance to resolve concerns instantly. Your insights are extremely valuable to me and the entire team, as they help us make our guests’ experiences even better. I would be delighted to welcome you back in the future and ensure your next stay exceeds your expectations. Warm regards, Polina Arzamastseva Guest Relations Manager

Customer review rating 4.0/5

Mark N. Families - Confirmed reviews ALL

Overall it was nice, but not the exceptional experience we were expecting from a Rixos. We have stayed at the Annatara on the Palm and Rotana resort in Abu Dhabi and both were a much more pleasurable experience. We realise that entertainment may be required but we did not need music blaring out from all pools and would have expected the adult pool to be a quieter venue. There was no need for tacky entertainment staff coming around in the afternoon to play silly games. We were also surprised to be forced to pay for breakfast on arrival, not least that we could not put this in the room but had to pay before entering. It’s also just a little cheap and immaterial request considering the cost of the stay. We were extremely disappointed to request some milk to make a cup of tea in the room to be told that this was chargeable. Again not something we would expect from a 5 star hotel. We simply walked down to the bar who gave us the milk in a take away cup. The restaurant booking system was a farce. We have no issue with the request to book the specialist restaurants on the day, but if you have this system the please ensure you have adequate wifi - sometimes it took up to half an hour to get a signal and book, even though we had to move away from the pool area and go to the hotel lobby.

Dear Mark N., Thank you for taking the time to share your feedback. I am glad to hear that overall your stay was pleasant, though I regret that some aspects did not meet your expectations of a Rixos experience. Please be informed that any meals or beverages ordered through our In-Room Dining service are chargeable. Details regarding the inclusions of our all-inclusive package are available on our official websites and shared with all our travel partners. For any special requirements of course Guest Relations team is always available to assist with any questions or requests. However, I kindly note that we did not receive any related inquiry from your side during your stay. If you did inform any team member, please let me know so I may review it immediately, as we always strive to provide excellent service to all our guests. Regarding your arrival, please note that the all-inclusive package starts from lunch on the day of check-in, and check-in time is from 3 PM. For guests arriving early, we offer breakfast at a discounted rate of 100 AED per person, with children dining free of charge. Additionally, from 9 AM to 11 AM, we provide complimentary pastries and tea/coffee in our Aisha Lounge for early arrivals. I would also like to clarify that Rixos Bab Al Bahr is a family-oriented resort with a wide range of entertainment for all ages. Music and activities end at 11 PM to ensure comfort for all guests, and the adult-only pool area is designed to offer a quieter atmosphere. Regarding the à la carte restaurant booking system, I understand your concerns. Our team is available daily in the lobby to assist with bookings or any technical difficulties. As we did not receive any feedback from your side during your stay, we were unfortunately unable to assist at the time. I truly value your comments, as they help us continue improving our services. I would be delighted to personally welcome you back in the near future and ensure you have a comfortable and memorable stay with us. Please do not hesitate to contact me directly should you require any assistance. Sincerely, Polina Arzamastseva Guest Relations Manager

Other web-users rate our hotel

  • 1,312 reviews 7.1/10 Location
  • 3,538 reviews 6.2/10 Room
  • 6,472 reviews 8.4/10 Service
  • 66 reviews 8/10 WiFi
  • 4,258 reviews 7.7/10 Food
  • 1,760 reviews 6.3/10 Cleanliness
  • 1,054 reviews 6/10 Comfort
  • 994 reviews 8/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.