Hello. I am copying a review I posted on TripAdvisor. That is why I am not including a title—so that the other site doesn't mistake me for a bot. ------- I spent one week at SO/Ras Al Khaimah, staying in a Collection Corner Suite with the Ultra All Inclusive package. The hotel itself is beautiful, and the room was stylish and spacious. I would especially like to mention the housekeeping team and the minibar service - I had no complaints about either. The taxi desk also provided good service. Unfortunately, my overall impression of the service was significantly below what I expected from a hotel of this level. When I arrived, my room was not ready, which is completely understandable. I was invited to have lunch at the buffet while waiting. However, very little information was provided about the hotel or about the additional facilities and benefits included with my room category and Ultra All Inclusive package. Nobody explained where the gym or spa were, which areas were available to me, what restaurants were included, or what other services I could use. I eventually had to find much of this information myself, either online or through the QR code. Once my room was ready, I was simply given the key card and told to go upstairs. Nobody explained how the elevators worked or that the key card had to be tapped on the reader. Nothing was said about my luggage either. I eventually happened to meet a member of the luggage team in the corridor, and he brought my luggage to the room. Overall, my first impression was that I had to figure out for myself how the hotel worked and what services were available to me. The biggest issue throughout my stay was the level of service. At the beach, I repeatedly experienced very long waiting times for drinks. On one occasion, I waited for around 1.5 hours, then asked again about my order, and the drink arrived another 15 minutes later. Over the course of the week, approximately half of my drink orders at the beach were never delivered at all. On one occasion, even a simple glass/bottle of water took around 30 minutes. It was particularly surprising to see that other guests around me were being served normally. I also repeatedly received incomplete orders at the restaurants and cafés. For example, I ordered coffee and a dessert but received only the coffee. On another occasion, I ordered water and coffee but received only the water. At The Market, I experienced a similar situation several times: I could sit for around 20 minutes without a waiter approaching me. As a result, I would be left without water or another drink and simply had to wait until someone noticed me. I would also like to mention an incident involving the fire alarm. One day, the fire alarm was activated, and I asked the staff to send someone to check my room. Nobody came. For me, this was no longer simply a service issue, but a matter of safety. Another disappointment was the lack of attention to the guest throughout the stay. During the entire week, almost nobody asked how my stay was going or whether everything was satisfactory. At check-out, I simply returned my key card and was told goodbye. Nobody asked whether I needed a transfer or explained the available options. I only discovered some of the transfer services on my last day. At the same time, I noticed that some other guests received considerably more personal attention from the staff. For example, when I was leaving, I saw a member of the front desk personally escorting another guest towards the elevator and in the direction of their room. I do not want to speculate about the reason for this, as I do not know the circumstances, but compared with my own experience, the difference was noticeable. Regarding the room itself, the Collection Corner Suite was beautiful and comfortable. However, my room was located on the second floor, and a significant part of the view was occupied by the hotel's own structure. I would like to make an additional point regarding the view: my booking voucher did not state that the room had a partial sea view. Therefore, when I booked the Collection Corner Suite, my expectations regarding the view were different. Only later did I see that the hotel website describes this room category as having a partial sea view. In practice, a significant part of the view from my room was occupied by the hotel's own structure. I understand that the view may depend on the exact location of the room, so I do not want to claim that the hotel violated the terms of my booking. However, it was personally disappointing because the information in my booking voucher did not make it clear to me that the view would be like this. My main issue is therefore not the hotel itself, the room, or its facilities. It is the overall feeling created by the service. Throughout the stay, I repeatedly felt that I had to manage my own experience: find information myself, remind staff about orders several times, look for services on my own, and figure out how things worked. For a standard hotel, individual incidents like these might seem minor. However, from a hotel of this level, and especially from an Ultra All Inclusive resort, I expected a much more attentive and consistent level of service. Unfortunately, despite the beautiful property and good facilities, there were several moments during my stay when I actually felt like I wanted to leave and go home. For a holiday that was supposed to be relaxing and enjoyable, that was ultimately my biggest disappointment.

We had a wonderful stay at SO/ Ras Al Khaimah and truly appreciated the warm hospitality of the entire team. Special thanks to Mohab Ali from the Reservations Team for going the extra mile in arranging the birthday decoration in our room, including the lovely birthday cake. It made the celebration extra special and memorable. Also, thank you to Jade from Reception for the smooth and welcoming check-in process. All the staff were friendly, attentive, and accommodating throughout our stay. The buffet had a great variety and plenty of selections. One area for improvement would be the taste of some dishes, as a few could be enhanced. We also found the rib-eye and sirloin steaks to be quite tough, so improving the quality and tenderness of the meat would make the dining experience even better. Overall, we had a lovely experience and would be happy to return. Thank you to the whole team for making our stay enjoyable and memorable!

We were 13 people stayed in this hotel last weekend. He had an amazing time. All inclusive package is worth it. Staff are super accomodating. Drinks are well served and food was great! Highly recommended. Just an important note. Checkin is very strict. We had a little hicup on this part but the hotel manager was super helpful. Make sure EID is with you when checking in.

Great hotel ,great staff ,great food.

Overall, great stay. The rooms are clean and tidy. Staff are extremely helpful and attentive to guests needs. The hotel is beautiful and has great amenities throughout. Food and beverages are great also - zero complaints! Will be back soon.

Our stay was really memorable. Thanks to all staff who helped us sorting our problems at the reception specially Kesia(not sure if its correct,sorry) Mr. Zahir and the other tall guy. Thanks also to Mohammed of reservation and Abdulazis and to all the staff specially at the adult pool. We really enjoyed it. Will definitely comeback again. Over all stay was excellent and amazing.

Wonderful new resort, staff truly make this resort what it is, so friendly & helpful, every single staff member goes above and beyond to see that we had Everything we could possibly need, a special mention to Shamma & Hein at the adult pool who could not do more than they already do to make you feel welcome, always there to ask if they can get you anything. The guys on the beach constantly there to see to your needs in the heat, honestly I cannot fault this resort at all. Thank you So/Ras Al Khamiah for having us, we will be back for sure.

Stayed for a week with my family. Enjoyed every minute in the hotel Staff are all so welcoming and goes above and beyond

In my opinion, the hotel’s management is doing a poor job when it comes to service. The service was disappointing, especially at the buffet. We’ve stayed at other Accor hotels on several occasions, so we have a basis for comparison. The staff here seemed unmotivated to provide a good standard of service.

It was amazing

The hotel facilities and staff and services and foods were amazing and comfortable

Amazing. Will come again

The people working at the hotel From Zaher, to Abdul Rahman to Chef Abdullah Qaisi made the experience outstanding

It was my birthday when we stayed and the service was exceptional.It is honestly the best hotel that I have ever stayed in in the UAE. I will definitely be going back to visit.You can tell that the staff is treated really.Well, they are well managed, polite helpful, and they always have a smile.It's an excellent hotel, and I am so pleased I booked in.

We had a wonderful weekend away at SO. The quality and variety of food for an all inclusive hotel was extremely high, it was delicious and varied but never lacked quality like a lot of buffets do. The al la carte restaurants were wonderful too, all outlets are worth eating at if you can squeeze them in! The variety of beverages on offer was also excellent. Staff and service is exceptional Ibrahim at check in was really helpful and reservations, Abdulaziz amazing, receiving a call prior to our stay made everything more personal. We will definitely stay at this hotel again and recommend it to others.

It was amazing we had so much fun me and my husband

This was my 7th stay at SO/ Ras Al Khaimah Resort, and once again, it was a wonderful experience. After seven stays, I would especially like to give my sincere thanks and appreciation to Mr. Yusuf, the Hotel Manager, Moustafa, the Beach Manager, and Harry and his team at adult pool.Their dedication, attention to detail, and genuine care for the guest experience are truly noticeable and make every visit feel special. The Pool is one of my favorite spots at the resort. It is always clean, well maintained, and the service is fast, friendly, and attentive. The beach is exceptionally clean, and the sea is absolutely incredible — calm, beautiful, and perfect for spending time by the water. I also really enjoyed the fresh juice bar at the beach. Having fresh juices while enjoying the beach and the amazing sea is a simple but excellent touch. A special thank you again to Mr. Yusuf for his leadership and overall attention to the guest experience, and to Moustafa for maintaining such a high standard around the beach and Cabini Pool. After seven stays, SO/ Ras Al Khaimah feels more than just a resort I visit — it feels like a place I’m genuinely happy to return to. The beautiful beach, incredible sea, great service, and relaxed atmosphere keep bringing me back. Looking forward to my 8th stay!

It all started with my email contact, after my first email I got a rapid repsonse but after I responded to that email, I never got a reply anymore. Then when we arrived to the room, I was expecting an acknowledgement of the special occasion that we were celebrating but there was nothing. Also the name on the tv wasn’t correct, it was the name of the previous guest. When I contacted the WhatsApp number to relate the chromecast, they acknowledged me with the wrong spelling of my name. The steak I ordered in the buffet restaurant wasn’t edible because of the strong taste of charcoal. Apart from all the above the hotel looks amazing, the room was very nice, the private pool is great and the food in the Italian à la carte restaurant was delicious. Habib from housekeeping was attentive and very guest oriented. The beach and the extensive all inclusive assortiment are both perfect.

Everything was good from the room to the facilities the beach and kids club just the food a bit less than expected