Rixos Al Mairid Ras Al Khaimah 5 stars

Dear Mr. Craig W., Greetings from Rixos Al Mairid Ras Al Khaimah! Thank you very much for taking the time to share such a detailed and balanced review following your stay at Rixos Al Mairid Ras Al Khaimah. We are truly honored that you chose our resort to celebrate your wife’s 40th birthday, especially after your previous stays at Rixos Bab Al Bahr. We are delighted to know that overall you had a fantastic and relaxing family holiday. It is wonderful to hear that you enjoyed the shows, the variety of entertainment, the pools and beach facilities, and especially that your children considered Rixy Kids Club the best they have experienced. We also appreciate your constructive feedback regarding the restaurant reservation system. We understand how the 11:00 am booking process and limited early dining availability can be inconvenient, particularly when traveling with young children. While we are glad Guest Relations were able to assist in adjusting most of your bookings, we acknowledge that the process itself felt tedious. Your comments about availability versus visible occupancy have been noted and will be reviewed internally. Regarding your experience at Toro Loco, we sincerely regret that both the service and food did not meet expectations on that occasion. Thank you for raising this with the restaurant manager during your stay. As you mentioned, this is not typically reflective of our standards, but we fully understand your disappointment. Most importantly, please accept our sincere apologies that the birthday arrangements discussed prior to your arrival were not delivered. Missing such a special moment is deeply regrettable, especially given the importance of the occasion. This is certainly not the level of attention we strive to provide for celebrations, and your feedback has been shared with the relevant teams for follow-up. We truly value your loyalty to the Rixos brand and are very pleased to know that, despite these concerns, you would return in the future. It would be our absolute pleasure to welcome you and your family back and ensure that your next celebration with us is perfectly executed in every detail. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr. Namir A., Greetings from Rixos Al Mairid Ras Al Khaimah! Thank you very much for your kind feedback. We are delighted to know that you found our hotel suitable for families, enjoyed the location, and experienced helpful and friendly service from our team. Creating a welcoming and comfortable environment for our guests is always our priority, and your comments are truly appreciated. We look forward to welcoming you and your family back again in the future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr. Barry S., Greeting from Rixos Al Mairid Ras Al Khaimah! Thank you very much for sharing your wonderful feedback and for choosing to stay again at Rixos Al Mairid Ras Al Khaimah. We are truly honored to know that you and your party had another superb stay with us. It is particularly rewarding to hear that you felt a noticeable improvement since your last visit. We are delighted that you enjoyed the service provided by our team, especially the reception staff, who took good care of you during your stay. We are also pleased that you enjoyed the variety of branded drinks, the food selection at the buffet, especially the seafood night, and the attentive service at the beach area. Your feedback about our continued efforts to improve is very valuable to us. Thank you once again for your trust and support. We look forward to welcoming you and your party of 11 back for another fantastic stay in the future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Olav, Thank you very much for your outstanding rating and for taking the time to share such a thoughtful review of your stay at Rixos Al Mairid Ras Al Khaimah. First, please allow us to sincerely apologize that you were not able to experience our new lobby as expected due to the ongoing renovations. We truly appreciate your understanding during this enhancement period, as we work to elevate the overall guest experience even further. It is incredibly rewarding to know that, despite this, our service left such a powerful impression — especially after your stays at several other hotels in the country. Your words about our team being well-trained, motivated, and consistently going the extra mile mean a great deal to us. Creating a culture where our colleagues feel inspired to deliver those thoughtful “little extras” is exactly what we strive for. We are especially pleased to hear that Monisha at Orient and Breakfast, and our Team Members at the Italian restaurant, made your dining experiences truly special. Your kind recognition will be personally shared with them — it will undoubtedly make them proud. Thank you once again for your trust and encouragement. We look forward to welcoming you back soon to experience our fully completed renovations and another memorable stay. Kind regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Pearl P., Thank you for taking the time to share your lovely feedback following your stay at Rixos Al Mairid Ras Al Khaimah. We are delighted to know that you enjoyed our beautiful location, amazing facilities, and spacious rooms. It is also wonderful to hear that our friendly team contributed positively to your experience — creating warm and memorable stays is always our top priority. We truly appreciate your kind words and look forward to welcoming you back for another relaxing getaway in the near future. Kind regards, Rixos Al Mairid Ras Al Khaimah Team