Rixos Al Mairid Ras Al Khaimah 5 stars

Dear Vivek R. P., Thank you for sharing your feedback following your stay at Rixos Al Mairid Ras Al Khaimah. We are pleased to know that you had a comfortable stay overall. At the same time, we sincerely appreciate you highlighting your concerns regarding the beverage selection and the offerings at the vitamin bar. Your comments have been noted and will be shared with the relevant teams for review, as guest feedback is very important in helping us enhance our services and overall experience. We truly value your feedback and hope to have the opportunity to welcome you back again for an even better stay in the future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr.Rabih, Thank you once again for taking the time to share your feedback with us. Please accept our sincerest apologies for the shortcomings you experienced during your recent stay. The condition of the room upon arrival, the air conditioning concerns, low water pressure, and the delayed resolution provided were certainly not reflective of the standards and experience we aim to deliver to our valued guests. We completely understand your disappointment and frustration, and we truly regret that your staycation did not meet expectations. Your feedback has been shared with the relevant departments and taken with the utmost seriousness to ensure improvements are made accordingly. As a gesture of our sincere apology and in hopes of restoring your confidence in our hotel, we would like to invite you for a complimentary one-night stay in our One Bedroom Beach Access Room on an All Inclusive basis, including early check-in and late check-out, valid till end of the year. We genuinely hope this opportunity will allow you to enjoy the relaxing and seamless experience we are known for and deserve to provide. Kindly contact us via email in advance with your preferred dates so we may personally arrange the booking and check availability for you. We truly appreciate your understanding and would value the opportunity to welcome you back for a much-improved experience. Kind regards, Iana Front Office Manager

Dear Mohamed A., We are delighted to hear that you had an amazing experience and enjoyed our hospitality, location, and facilities. Your kind words truly motivate us to continue delivering memorable experiences to our guests. A special thank you as well for recognizing Ms. Iana. We will be very pleased to share your appreciation with her. We look forward to welcoming you and your family back again soon. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Ms. Maryam, Thank you for taking the time to share your feedback following your recent stay at Rixos Al Mairid Ras Al Khaimah. First of all, please allow us to sincerely apologize that your 10-year wedding anniversary celebration did not unfold as planned during your stay with us. Such a special occasion deserved thoughtful attention and seamless arrangements, and we truly regret that we fell short of your expectations. We are especially sorry that the room decoration discussed prior to your arrival was not arranged accordingly despite your follow-up during check-in. We completely understand how disappointing this must have felt, particularly when celebrating such an important milestone. In addition, please accept our apologies for the delayed cake delivery. We understand that you had specifically requested for it to be prepared upon your arrival, and we regret that it was delivered much later than the promised timing. We recognize how important timing and attention to detail are during celebratory moments, and we are sorry for the inconvenience caused. Your feedback regarding guest expectations and premium service levels is genuinely appreciated and has been shared internally with the relevant teams for further review and improvement. We continuously strive to maintain the standards associated with the Rixos experience, and comments such as yours help us identify the areas where we must do better. Despite the shortcomings mentioned, we are pleased to know that you found the stay comfortable and enjoyed the food offerings overall. We truly value your feedback and hope we may have another opportunity in the future to restore your confidence and provide you with the memorable celebration experience you originally anticipated. Warm regards, Guest Relations Team

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found the property overall pleasant, however we are truly sorry to learn that certain aspects did not fully meet your expectations. Please accept our sincere apologies for the inconvenience caused by the room size and, most importantly, the air conditioning performance. We fully understand how essential a comfortable room temperature is for a good night’s rest, and we regret that this impacted your sleep quality. For your information, as part of our ongoing sustainability initiatives, our air conditioning system is centrally regulated with a minimum set point of 22°C. This measure is designed to support energy efficiency and environmental responsibility across the resort. Our engineering team is also continuously monitoring system performance to ensure optimal comfort within these parameters. Your comments regarding room comfort have been shared with the relevant teams for further review, as guest comfort remains a top priority for us. We truly appreciate your feedback and hope to have the opportunity to welcome you back again in the future for a more comfortable experience. Kind regards, Iana Front Office Manager