Rixos Al Mairid Ras Al Khaimah 5 stars

Dear Ali K., We are delighted to know that you had a very nice stay at Rixos Al Mairid Ras Al Khaimah. Your appreciation means a great deal to us and motivates our team to continue delivering exceptional experiences to our guests. We sincerely thank you for choosing our resort and look forward to welcoming you back for another memorable stay in the near future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr.Wael, Thank you for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincere apologies for the shortcomings you experienced, particularly regarding the maintenance issues in your room, cleanliness concerns, and your perception of service from our team. This is certainly not the level of experience we aim to deliver, and we regret the inconvenience caused during your stay. With regard to the ongoing enhancements and partial closure of certain areas, we would like to respectfully highlight that a pre-arrival communication was sent on 02.06, informing all arriving guests about the ongoing improvements within the resort. However, we fully understand your concern and regret if this was not sufficiently clear or did not fully address your expectations prior to arrival. We are also sorry to hear about the maintenance issue with the toilet seat and the presence of ants in the room. These matters have been shared with our housekeeping and engineering teams for immediate review and corrective action to ensure such situations are prevented in the future. Regarding your comments about service and support from our team, we take this very seriously. We strive to maintain a consistently helpful and attentive level of hospitality, and we regret that this was not your perception during your stay. Your feedback has been shared with the relevant department heads for further follow-up and coaching where required. As per our records, our team also extended a late check-out to you as a gesture of goodwill in order to help improve your experience, and we note that your departure was after 4:00 PM. We hope this provided some additional comfort at the end of your stay. We truly appreciate your feedback as it helps us identify areas where we need to improve. Should you wish to discuss your experience further, we would be more than happy to connect with you directly. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and high-quality experience we are known for. Warm regards, Iana Front Office Manager Rixos Al Mairid Ras Al Khaimah

Dear Robert p., We are pleased to hear that you enjoyed our location, found the hotel comfortable, and experienced excellent service from our team. It is especially rewarding to know that our kitchen colleagues contributed positively to your holiday through their hard work and dedication. At the same time, we are sorry to learn that your experience was not as strong as your previous visit due to some outlets being closed during your stay. We understand how this can impact overall enjoyment and we appreciate your understanding. Your comments are very valuable to us as they help us continuously improve the guest experience. We truly appreciate your loyalty as an ALL Accor Silver member and hope to welcome you back soon for a more complete and enhanced stay. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr.Mohamad, Thank you for taking the time to share your detailed feedback following your recent stay at Rixos Al Mairid Ras Al Khaimah. We are delighted to know that you enjoyed a comfortable stay and that you were satisfied with our customer service, smooth booking experience, cleanliness, breakfast selection, and overall hospitality. It is especially rewarding to see your high ratings across so many aspects of your visit. We are also very pleased to hear your kind recognition of Jerry and Daniel, our buggy drivers. We will be sure to share your appreciation with them, as they will be proud to know they contributed to your positive experience. At the same time, we sincerely appreciate your constructive suggestions. Your comments regarding housekeeping timing preferences, water pressure in the bathroom, and sustainability considerations have been noted and shared with the relevant departments for review. Guest comfort remains our priority, and feedback like yours helps us refine our services further. Thank you once again for your valuable feedback and for choosing our hotel for your family stay. We look forward to welcoming you back for an even more seamless and enhanced experience in the future. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Ms. K., We are delighted to learn that you enjoyed our all-inclusive experience and that our rooms, services, and courteous team members contributed to a comfortable and memorable stay. Your kind words are truly appreciated and will be shared with our team, who take great pride in creating exceptional experiences for our guests. We also appreciate your comments regarding the booking and payment process. We understand your concern about providing card details during the reservation process and then subsequently receiving a payment link from the hotel. Please accept our apologies for any inconvenience or confusion this may have caused. Your feedback is valuable, and we will share it with the relevant teams for review as we continuously strive to improve the guest journey and booking experience. Thank you once again for choosing Rixos Al Mairid Ras Al Khaimah. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team