Dear Rahul P., Thank you for your continued loyalty and for choosing Rixos Al Mairid Ras Al Khaimah for your holidays over the past ten years. It is truly an honour to welcome you back year after year. We are delighted to know that you had another enjoyable stay and that our team contributed positively to your experience. Your kind recognition of our restaurant team is sincerely appreciated and will be shared with the relevant department. At the same time, we sincerely regret the disappointment caused by the temporary sea and beach closure. We fully understand how important beach access is to your holiday experience and appreciate your understanding during this time. We are grateful for your continued trust and look forward to welcoming you back next year for another wonderful and memorable holiday. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear Mr. R., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed the food and service during your stay. At the same time, we understand that the ongoing renovation works, particularly the noise from equipment near the swimming pool, affected the tranquillity of your experience. We also appreciate your comments regarding the limited availability of our à la carte restaurants and the service around the beach and pool areas. We recognise that convenient access to refreshments is an important part of the all-inclusive experience, and your observations will be shared with the relevant teams for review. Thank you for your understanding during this period of transformation. We look forward to welcoming you again once the refurbishment is further advanced, and hope you will have the opportunity to experience the renewed facilities. Warm regards, Iana Kuka Front Office Manager Rixos Al Mairid Ras Al Khaimah

Dear Robert P., Thank you for sharing your feedback following your family holiday at Rixos Al Mairid Ras Al Khaimah. We are delighted to know that you had a fantastic overall experience and that our team made such a positive impression throughout your stay. Your kind words about their warm and attentive service are greatly appreciated and will be shared with the team. We also appreciate your comments regarding the condition of the room and the temporary unavailability of some restaurants during the refurbishment period. We sincerely regret any disappointment caused, particularly if this information was not communicated clearly enough at the time of booking. Your feedback is valuable as we continue working to enhance our facilities and guest experience. It was a pleasure having you and your family with us, and we hope to have another opportunity to welcome you back for an even more enjoyable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Mr. A., Thank you for sharing your wonderful feedback. We are delighted to know that you and your family had such an enjoyable stay and that the children especially loved their time with us. It is particularly rewarding to hear that you appreciated our location, welcoming atmosphere, friendly team, and the variety of dining options included in our Ultra All-Inclusive experience. Your kind words mean a great deal to us and serve as encouragement to our entire team. We truly appreciate your choosing Rixos Al Mairid Ras Al Khaimah for your family getaway and look forward to welcoming you all back for another memorable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Simon H., Thank you for sharing such a wonderful review. We are absolutely delighted to know that you and your family felt so warmly welcomed and that our team made your stay with your two boys truly memorable. It is especially rewarding to hear that you enjoyed the dining experiences, facilities, accommodation, and overall service throughout your visit. Your special appreciation for our colleagues is sincerely valued, and we will be delighted to share your kind words with them as recognition of their dedication and genuine hospitality. Thank you once again for your trust and for allowing us to be part of your family holiday. We look forward to welcoming you and your family back to Rixos Al Mairid Ras Al Khaimah for many more wonderful memories. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Ms. S., Thank you for taking the time to share your feedback with us. We are delighted to know that you had an overall enjoyable stay and that our team made such a positive impression through their warm and attentive service. We also appreciate your constructive comments regarding the wine and cocktail selection, the pool atmosphere, and the availability of our specialty restaurants during the evening. We understand your preference for a more relaxed, adults-oriented environment, particularly around the swim-up bar and during dining experiences. Your suggestions are valuable, and we will share them with the relevant teams for consideration as we continue to enhance our guest experience. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back for another memorable stay. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Manpreet K. K., Thank you for taking the time to share your wonderful feedback following your stay at Rixos Al Mairid Ras Al Khaimah. We are delighted to learn that you had such an enjoyable experience and that you appreciated our dining options, the Dome Lounge, the Italian Restaurant, spa facilities, swimming pools, beach, entertainment program, and the cleanliness of our resort. It is especially rewarding to know that our team members contributed positively to your stay through their warm and helpful service. We also sincerely appreciate your constructive feedback regarding the temporary closure of some restaurants during your stay. Your comments have been shared with the relevant teams, as we continuously work to improve our communication and ensure our guests are fully informed about resort facilities and available experiences before and during their stay. Thank you once again for your kind recommendation and for choosing to stay with us. We look forward to welcoming you back for another exceptional stay in the near future. Kind regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear Willem J. V. Z., Thank you for taking the time to share such a wonderful review of your stay at Rixos Al Mairid Ras Al Khaimah. We are delighted to know that you and your family had an amazing resort experience and that our team contributed to making your stay memorable. Your kind recognition to our teams is truly appreciated. We will be pleased to share your compliments with them. It is also rewarding to learn that you enjoyed our spacious resort grounds, villa accommodation, dining experiences, spa facilities, and the wide range of activities available for both adults and children. Creating memorable family holidays through genuine hospitality and exceptional service is our greatest priority. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you and your family back to Rixos Al Mairid Ras Al Khaimah for another exceptional stay in the near future. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear Katherine S., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you for your continued trust and for choosing to spend your family holidays with us for the third time this year. We are truly delighted to know that you and your family have once again enjoyed a fantastic stay and that our resort continues to be a place you love returning to. Your loyalty and kind words mean a great deal to us and are a wonderful encouragement to our entire team. We are also grateful for your suggestion regarding more opportunities to refill with still water as an alternative to plastic bottles. Your feedback is valued and has been noted as we continue to explore ways to enhance our sustainability initiatives and guest experience. Thank you once again for your continued support and loyalty as an ALL Accor - Silver member. We look forward to welcoming you and your family back to Rixos Al Mairid Ras Al Khaimah for many more memorable holidays together. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Dmitrii G., Thank you for returning to Rixos Al Mairid Ras Al Khaimah and for sharing such wonderful feedback. We are delighted to know that your family had another memorable holiday and that our team contributed to making your stay special, from the warm welcome and room upgrade to the dining experiences, sports activities, and entertainment for your little one. Your kind words for our Front Office, Food & Beverage, Exclusive Sports, and Rixy Club teams are truly appreciated, and we will be pleased to share your compliments with them. It is especially rewarding to know that our colleagues helped create such meaningful moments for your family. We also appreciate your feedback regarding the recognition of your ALL Accor membership, as it helps us identify opportunities to enhance our guests’ experiences. Thank you once again for your continued trust and loyalty. We look forward to welcoming you and your family back for many more wonderful memories. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Mr. T., Thank you for bringing this matter to our attention. We sincerely regret the concern and disappointment this situation has caused. Please be assured that we take your concerns very seriously, and a member of our management team is already in direct contact with you to follow up on the matter and address your concerns personally. We appreciate your patience and the opportunity to look into this further. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Tracy L., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you for your wonderful feedback and excellent rating. We are delighted to know that you and your partner enjoyed the beautiful sea views from your villa, the cleanliness and comfort of your accommodation, and the variety of our culinary offerings. It is particularly rewarding to hear that our team’s attentive and thoughtful service contributed to such a memorable stay. We sincerely appreciate your recognition of our team. Your kind words will be shared with the respective teams as a source of encouragement. Thank you for choosing Rixos Al Mairid Ras Al Khaimah. We look forward to welcoming you both back for another exceptional and relaxing stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Mr. C., Thank you for your continued loyalty and for taking the time to share your honest feedback with us. It is truly rewarding to know that, after more than 15 years of returning to our resort, the warmth and dedication of our team remain the main reason you choose to visit us year after year. Your kind words mean a great deal to our colleagues, and I will be delighted to share them with the team. We also appreciate your comments regarding the evolving family-oriented concept of the Rixos brand, the entertainment atmosphere and the reduced dining options during the refurbishment period. We understand that these changes may not align as well with your preferences, particularly as long-standing guests who have experienced the resort in its previous forms. Your observations are valuable, and we recognise the importance of maintaining an enjoyable experience for guests with different expectations and preferences. Thank you for your understanding during this period of transformation and, most importantly, for giving us the opportunity to welcome you back next year. We sincerely hope you will enjoy the improvements and that we can continue to be your preferred destination for many years to come. Warm regards, Iana Kuka Front Office Manager Rixos Al Mairid Ras Al Khaimah

Dear Mahder T., Greetings from Rixos Al Mairid Ras Al Khaimah. Thank you for sharing your wonderful feedback with us. We are delighted to know that you had an amazing stay and enjoyed the warm hospitality throughout the resort. It is truly rewarding to hear that our team made you feel welcomed and well cared for, from your arrival through to your experiences across our various outlets. Your kind words and appreciation mean a great deal to the entire team. We are especially pleased to know that you are already looking forward to returning with a larger group. We will be delighted to welcome you back and create another memorable experience. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear Mark Q., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you for your excellent rating and for taking the time to share your feedback. We are truly delighted to know that our team’s kindness, attentiveness and willingness to assist made a positive impression throughout your stay. We sincerely appreciate your recognition of our colleagues and wholeheartedly agree that our people are among our greatest assets. Your encouraging words are a wonderful source of motivation for the entire team. We also appreciate your ratings regarding the arrival experience, accommodation, cleanliness and ALL Accor loyalty program. Your feedback is valuable as we continue to identify opportunities to enhance the overall guest experience and strengthen the recognition of our loyal members. Thank you for choosing Rixos Al Mairid Ras Al Khaimah and for your kind recommendation. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Wilma A. P., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you for sharing your feedback following your recent family stay with us. We are delighted to know that you found our property beautiful and enjoyed a pleasant stay with your family. We also appreciate your positive comments regarding the ease and convenience of the booking process, as well as your excellent feedback on the cleanliness of our resort. At the same time, we sincerely regret that the room allocation did not fully accommodate the needs of your elderly parents. We understand the importance of comfort, accessibility and convenience, particularly when travelling with older family members. Your comments regarding the availability of ground-floor accommodation and the importance of identifying such preferences during check-in have been shared with our Front Office team for consideration. We appreciate you bringing this matter to our attention, as your feedback helps us identify opportunities to provide a more thoughtful and personalized experience for our guests. We hope to have the pleasure of welcoming you and your family back to Rixos Al Mairid Ras Al Khaimah for another beautiful and enjoyable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Michaela M., Greetings from Rixos Al Mairid Ras Al Khaimah. Thank you for your wonderful and heartfelt feedback. We are truly delighted to know that you had such an exceptional stay with us and that our team’s warm hospitality, delicious cuisine, and beautiful surroundings made your vacation so memorable. Your kind words mean a great deal to our entire team and motivate us to continue creating unforgettable experiences for our guests. We look forward to welcoming you back to Rixos Al Mairid Ras Al Khaimah for another wonderful stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear Mr. P., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our pool facilities, particularly the central pool with its bar, and that our team made a positive impression through their kindness and helpfulness. At the same time, we regret that certain aspects of your stay did not fully meet your expectations. We appreciate your comments regarding the room interiors and, particularly, the difficulties you experienced with our restaurant reservation process. We understand how frustrating this can be and will share your feedback with the relevant teams to review how we can improve the overall experience and make the booking process more convenient for our guests. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear R., Thank you for sharing your feedback following your family stay at Rixos Al Mairid Ras Al Khaimah. We are delighted that you enjoyed our resort, the food and beverage selection, and the care shown by our team. It is especially lovely to know that our colleagues helped make your daughter’s birthday a memorable occasion. We will be happy to share your kind recognition with Mohena. We also appreciate your comments regarding ease of access, the pool, and the pool bar. Your feedback is valuable to us and will be shared with the relevant teams as we continue working to improve our guests’ experience. Thank you for choosing Rixos Al Mairid for your family getaway. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah