Rixos Al Mairid Ras Al Khaimah 5 stars

Dear Ms.A., Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you enjoyed the à la carte dining experience; at the same time, we truly appreciate your honest comments regarding the buffet, kids club, playground, room setup, and overall comfort. Your observations are very valuable to us and have been shared with the relevant teams for careful review. We are sorry to hear that certain aspects of your stay did not meet your expectations, particularly in areas that are so important for a family holiday. Please be assured that your feedback has been taken on board with great attention. We would also like to share that a number of improvement projects are already in the pipeline, with a strong focus on enhancing our family facilities and overall guest experience. Insights like yours help us better understand where we need to focus and ensure we are continuously improving. Thank you once again for your constructive feedback. We genuinely hope to have the opportunity to welcome you and your family back in the future and provide a much more seamless and enjoyable stay. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Mr. Pieter, Thank you for sharing your experience with us so openly. I am truly sorry to hear that your recent stays have been uncomfortable, especially when it comes to something as important as a restful night’s sleep and a warm shower after a long day. I completely understand how frustrating it must feel to return after work and not be able to relax properly due to the water temperature, as well as the room conditions not meeting your personal comfort preferences. This is certainly not the experience we want you to have with us- especially as a valued returning guest. With regard to the room temperature, as part of our sustainability initiative, we currently maintain rooms at approximately 21.5°C during this season. That said, your comfort remains our priority, and we can absolutely make adjustments or provide suitable alternatives to better meet your needs. Please rest assured that we will personally review your preferences and ensure that for your next stay, the room setup is prepared in a way that allows you to rest comfortably. Additionally, I sincerely apologize for the issue with the hot water. This is not acceptable, and I will have the team investigate this matter to ensure it does not recur. Mr. Pieter, we truly value your continued stays with us, and it is important to us that each visit feels comfortable and effortless. Please feel free to reach out to me directly prior to your next arrival - I will personally ensure everything is arranged to your expectations. Thank you once again for your honest feedback, and we look forward to restoring your confidence in us. Warm regards, Iana

Dear Mr. Karim a., Thank you very much for sharing your wonderful feedback following your recent family stay with us at Rixos Al Mairid Ras Al Khaimah. We are truly delighted to hear that you had an amazing experience, and that our team’s professionalism and friendliness made such a positive impression on you. Your kind words are a great motivation for all of us to continue delivering exceptional service. It is also a pleasure to know that, as a valued ALL – Accor Live Limitless Classic member, your expectations were fully met during your stay. We sincerely look forward to welcoming you and your family back again for another memorable experience in the near future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Ahmed, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are truly pleased to hear that you and your wife enjoyed many aspects of your Eid break at Rixos Al Mairid Ras Al Khaimah. It’s wonderful to know that the Ultra All-Inclusive experience, food variety, and especially the BBQ made a strong impression. We are also glad you found your room comfortable, the gym well-equipped, and the evening entertainment engaging. Your kind words about our restaurant team and family-friendly atmosphere are sincerely appreciated. Please accept our sincere apologies for the inconvenience you experienced regarding your extension request. Kindly note that extensions are always subject to availability; however, we fully understand your concerns and regret that the handling of your request did not meet your expectations. Your feedback has been noted and will be shared with the relevant team to improve our guest experience. We also appreciate you bringing the water pressure and hygiene inconsistencies to our attention. Rest assured, these matters are being addressed with the respective teams to ensure immediate improvement. Thank you once again for your valuable feedback and for recommending us despite these concerns. We truly hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr. Khalid H., Thank you very much for taking the time to share such an outstanding review of your recent stay at Rixos Al Mairid Ras Al Khaimah. We are truly delighted to see your perfect scores across all aspects of your experience, from your arrival and accommodation to our breakfast, cleanliness, and team service. It is incredibly rewarding to know that every detail of your stay met your expectations and contributed to such a memorable visit. Your kind words about our team’s professionalism and dedication mean a great deal to us. We take great pride in delivering exceptional service, and it is wonderful to know that this was reflected throughout your stay. And a very special thank you for recognizing our team member. We are honored by your recommendation and sincerely look forward to welcoming you and your friends back for another exceptional stay in the near future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team