The place was nice... but the service around it was terrible.I would expect that from a backpackers, not a place you pay $300+ a night!2 phone calls to confirm my arrival time the two days before. Arrived there, tired after a long drive... to realise the reception has been moved "up the hill" and you need to drive back a few hundred meters. Why not mentioning it anywhere?Tennis court is advertised as free... but you need to check with "Chateau Elan" for availability AND PRICE!WiFi didn't work/kept dropping. In a place with poor reception, except from Telstra, it's a shame.Bed sheets were stained.Apartment is not serviced unless you stay for 8 days.Extra toiletries, towels... are to be paid extra!Not my definition of a serviced apartment.And best, we stayed 3 nights. On the second day, I stopped at the reception to get the bed sheet/WiFi sorted. Reception closes at 6pm. It was 5.30 and they were already gone for the day.The room is nice but all the service around is terrible.I do not recommend for the price.

Our two bedroom apartment was very impressive. Very clean and comfortable. Excellent facilities within the apartment including specialised wine fridges and a beautiful gas fire. The location suited us but like most of the accomodation in the Hunter Valley nothing is within walking distance.

Outstanding apartments situated in a beautiful relaxing location. Everything you need for a relaxing holiday. Pool & BBQ facilities wonderful, Golf Club facilities great. Highly Recommend this accommodation.

From checkin to departure very easy. Room excellent all amenities ideal. Wish we had more time.Great location to everything you could do. Would recommend for those who want relaxation and ideal for a family stay.

The room was nice, but not cleaned thoroughly. We ran into spider webs and killed at least a dozen of spiders when we arrived. There were also dead bugs underneath the basin in the bathroom. Damaged equipments including the vacuum cleaner and saucepan with damaged handle, and the doors to the balcony cannot be locked properly.

we stayed in a 2 bedroom, 2 bathroom apartment. very clean and well maintained apartment. Our purpose for travel was to attend a wedding at Chateau Elan - accommodation was very close to the chapel and function rooms - approx. 2-3 minutes walk.

Fabulous apartment for couples or a family. Two bedrooms also had 2 full bathrooms with the option of 2 king beds or 1 king and 2 singles. There is also a sofa bed in the lounge room. Loved the gas fireplace and mini kitchen. Would be good to have a toaster included in the kitchen. The unit had a lockup garage and two balconies with table and chairs, as well as lounge chairs.

We had never been to the Hunter before so were relying on other Trip Advisor reviews and our Accor membership to guide us. The Grand Mercure was excellent. Very spacious one bedroom apartment with a courtyard that looked over the field where kangaroos gathered each afternoon. It was very clean and well appointed. Centrally located and on the pickup line for all the wine tasting tours. I would go back tomorrow!

My second time there. Would return again. Spacious, clean, fantastic location. The 2 bedroom apartment has 2 bathrooms so ideal for 2 couples. Has fold-out double bed in lounge room as well. Has its own laundry.

We travelled with my 87yo mother to meet up with my brother who lives and works in the Hunter. This followed visits to Melbourne and Cairns to visit sisters in previous years. The Vintage was a good place to stay. They provided a first floor appt with disabled bathroom as my mum has a mobility problem. We were able to visit wineries, restaurants and shops to see what the reign has to offer. We were made welcome everywhere.

Great location if visiting the Hunter Valley for leisure. Traffic was terrrible travelling to and from Newcastle. Perhaps this will improve once the express highway is completed. Great apartments, plenty of room and clean. The only downside: we had a bottom floor apartment and we could hear the guests above us move their chairs constantly on the tiled floors and then filling the spa and draining it (midnight). Little sleep on the last night. Bookings at the Golf Club Restaurant are essential. Try the local wineries such as Amandas, thoroughly enjoyed the food.

We travelled with family. We stayed in a 2 bedroom apartment. We all found it very comfortable. It was modern and well furnished. The fire place just completed the look. Matt at reception was very helpful. Would definitely choose to stay here again. We can't wait to go back!!

This Hotel has lovely rooms of a very high standard and very comfortable sleeping arrangements. The rooms were perfect upon arrival. The dishwasher worked properly and all the equipment provided was in excellent condition. A coffee plunger was the only extra thing i would have liked to be provided in the room.

We stayed in a two bedroom apartment over 4 nights and was a very good location and very nice apartment, some of the apartments probably have a better view than others but ours was quiet private and nice. The apartment was well equipped and had everything you needed to cater in the apartment. It had a nice gas fireplace which heated up the room which was good. Everything you need and enough room for two couples without walking over each other. Would stay there again if i was in the area.

This 2 bedroom 2 bathroom apartment is excellent in all aspects. We shared with another couple and we both had kingbeds and private bathrooms. 2 balconies at either end, a fabulous gas fireplace that heated the place beautifully. everything was top even all the kitchen ware was fabulous, clean and tidy. I would recommend this place to anyone wanting to stay in the Hunter Valley. It also offers lock-up garage.