Mercure Resort Hunter Valley Gardens 4.5 stars
Customer review rating (ALL Rating) 4.1/5 1,798 reviews
ALLSAFE approved hotel
Cnr Broke and MacDonald Road
NEWCASTLE At 63km / 39.15 miles
Check-in from - Check out up to
The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.
72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath
100% genuine reviews from our guestsFind out more
GOOD BUT UNHAPPY WITH BOOKING SERVICE
Customer review rating 3.5/5
Phillip H. Friends - Confirmed reviews ALL
Overall happy with our stay unhappy that we booked & paid for 2 superior king rooms & were separated from our friends. We were in room 504 while they were in 102 which did not look like our room at all so wonder if the room they were in was the same price and we may be due a refund of the difference. Also after we booked in our friends asked if they could move rooms to be closer to us and were told no as it was full yet we never saw a car or person in any of the rooms across from us.
Lovely stay, good location
Customer review rating 4.5/5
Alison L. Friends - Confirmed reviews ALL
We had a very pleasant stay. The room was very comfortable, with plenty of room, a nice terrace and a large bathroom. We had dinner in the restaurant on our first evening and it was very good, although a small menu. The staff were lovely, and Sarah was great, very helpful and friendly.
Dear Alison, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens
Customer review rating 3.5/5
Anonymous Friends - Confirmed reviews ALL
Room was nice and staff were mostly friendly. The girl in the breakfastroom of a morning who checked if we had a booking did have a bit of an attitude. Other than that girls at bar and front desk were lovely.
In need of a refresh
Customer review rating 2.5/5
Dissatisfied V. Couples - Confirmed reviews ALL
Our experience was not a pleasant one. Dirty rooms, not very helpful reception & restaurant staff.
Customer review rating 4.0/5
Anne Friends - Confirmed reviews ALL
Excellent location, beautiful reception, dinning room & breakfast room, the entire area has gorgeous country feel to it very welcoming. The only slightly disappointing thing about the Mecure was the rooms, we've been gone back to hotel over the last 10yrs plus years & the rooms are now looking sad they are in much need of a face lift. The rest of the place is still beautiful especially the gardens which are very well maintained. So should be the rooms. Not with screen doors falling off, leaking shower screens, no where to hang towels in the bathroom, & no house keeping on our second day. A bit disappointing.
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