Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating 4.3/5 4,232 reviews
Mercure Resort Hunter Valley Gardens
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Room 1

Number of guests
Children's age

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How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request (Nearby)
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320
pokolbin
australia

Tel: +61249982000

Fax: (+61)2/49987710

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 63km / 39.15 miles

GPS :-32.772691, 151.300447

Our accommodations

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Accessible room

Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: Patio, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Studio 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe 1 King Bed and Spa

  • Max. number of persons: 2
  • Area: From 36
  • Views: Patio, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

ELEMENTS BAR & DINING

Type of cuisine: French

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS BAR

Photo non contractuelle / Strictly non binding

Elements bar is fully licensed with a local wine list featuring varied selections to cater for your individual tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 264

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,232 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,118 reviews

Beautiful location

Customer review rating 4.3/5

Erin Couples - 30/03/2020 Confirmed reviews ALL

Whilst I understand it was in the pandemic, there was very little customer service. Room service was lovely though, but saddened that the accor member discount didn't apply. Breakfast options were not the usual Mercure/Accor standard. There was no drink menu at all. The bathroom floor was dirty and there were cockroaches on the floor near the front door.

Under the circumstances of the coronavirus

Customer review rating 4.3/5

Penny P. Couples - 30/03/2020 Confirmed reviews ALL

Very short stay restaurant close due to the laws of coronavirus ordered meals to be delivered to our room the meals were well below the standard I didn't think a chef cooked the meals my seafood soup was like out of a can with cream on top .

Wedding Anniversary Weekend

Customer review rating 4.3/5

Geoffrey K. Couples - 29/03/2020 Confirmed reviews ALL

The Mercure is well positioned in the Wine Country.

Excellent service

Customer review rating 4.3/5

Daniel Couples - 25/03/2020 Confirmed reviews ALL

as above, had a nice stay and the service was great

Great location friendly staff

Customer review rating 4.3/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Enjoyed the trip hotel was quiet due to current climate One negative comment my wife had a class of juice with breakfast and found lipstick on the rim Not good table could have been cleaner Otherwise satisfied

Beautiful locations

Customer review rating 4.3/5

Maree B. Business - 24/03/2020 Confirmed reviews ALL

Great staff in tough times

Great location , best was the staff under very trying circumstances they operted with a smile on their face and a easy can do attitude. well done to you all .

Customer review rating 4.3/5

Coralie Families - 24/03/2020 Confirmed reviews ALL

It was our Mum's 80th birthday and we had a family party of 12 to help celebrate . Hannah and Monica in the events department were amazing . they helped with the room and all the government changes that came in so quickly , several on one day . Monica was able to arrange it all and had the room made up beautifully . Our Mum had a lovely time over the two nights . I really would like to say thank you to the front desk staff . bar and breakfast staff and especially to Monica . thank you all very very much . Coralie and family

Great Stay

Customer review rating 4.3/5

Robert Couples - 23/03/2020 Confirmed reviews ALL

In these troubled times, our 2 night stay at the Mercure Resort Hunter Valley was like a vitamin pill. An outstanding location with a beautiful room, great food and wonderful staff, it was just what we needed to recharge and face an uncertain world.

Customer review rating 4.3/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

All staff friendly and helpful. The Gardens at the hotel were immaculate. Elements was excellent. One small criticism was that the rooms are a bit tired and could do with a revamp.

well located for our purpose

Customer review rating 4.3/5

W L. Couples - 19/03/2020 Confirmed reviews ALL

It was 2 years since our previous visit. We got the same room as requested but thought it was a"little tired'. Perhaps a lick of paint. A few small things - the bed was a bit hard - there were extra pillows but all were the same no note is we wanted a change -no note pad by the phone.

Dear William, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and some things to improve on for next time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Great Venue with the Location to match

Customer review rating 4.3/5

Tony S. Solo - 19/03/2020 Confirmed reviews ALL

All good but Sarah was a standout -she manage the bar, matre de,waitress and anything thrown -she is a machine

Dear Tony, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and thank you for mention Sarah, I did pass this onto her when we caught up at reception on your departure, she was very excited. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Great stay in lovely room

Customer review rating 4.3/5

Jan B. Friends - 18/03/2020 Confirmed reviews ALL

The resort was in a lovely garden setting & we were very pleased to see our lovely big room with adjoining room with our friends which allowed us to get together easily to have some social time. Our big bed was very comfortable & the shower, with a choice of shower heads was great. Bathroom was a very good size with a large countertop. Overall we were very impressed with our stay as the staff were very obliging.

Dear Janice, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and glad we got those pillows back to you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Well located, very clean and spacious room.

Customer review rating 4.3/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Staff all very nice, good central location less than 100metres from McCuigan wines. Nice full Breakfast was included in our deal which came up as a deal to purchase 2 nights for $300 for two people. Should have more of these kind of deals when the Coronavirus scare ends.

Dear James, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and we will certainly have some deals out there for a while. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Well located

Customer review rating 4.3/5

Jackie E. Families - 17/03/2020 Confirmed reviews ALL

We had a good experience. With the exception of just one staff member, who unfortunately was on reception ( not the only one on reception) we were greeted with enthusiasm and helpfulness. The room was old but well appointed and clean. I would recommend to family and friends.

Dear Jackie, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and I apologise for our trainee that day, we are working with her to improve. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Weekend getaway

Customer review rating 4.3/5

Duncan Couples - 15/03/2020 Confirmed reviews ALL

Room was well appointed and comfortable. Staff were very friendly and helpful

great stay

Customer review rating 4.3/5

Narelle Couples - 15/03/2020 Confirmed reviews ALL

We loved our stay here everything was perfect room wonderful staff great breakfast couldn't complain restaurant the best ever. The only complaint we have is we checked in about 1.30 and we had to come back at 2 to get keys [ half hour really ]

Well located

Customer review rating 4.3/5

Rose B. Couples - 13/03/2020 Confirmed reviews ALL

Having stayed twice before at this hotel, I was surprised to see how worn out and tired the rooms have become. The furniture was cracked and stained, the bathrooms cracked and stained, paint peeling, the curtains broken and shabby pillows. The rooms were clean, the sheets were clean, the towels were fluffy and soft, the staff were friendly and helpful. The pool area surrounds need maintenance and cleaning daily.

Dear Rose, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are old property but it seems that our team have still not presented your room suitably for your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact me directly when next travelling to the hunter so I may personally assist you. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Handy for what we wanted

Customer review rating 4.3/5

Terence F. Couples - 13/03/2020 Confirmed reviews ALL

We always enjoy our stay, staff friendly and helpful.

Dear Terence, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and I need to replace that carpet and blinds, you are right, we will get it better for your next stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Great apsect/outlook.

Customer review rating 4.3/5

Andrew Business - 12/03/2020 Confirmed reviews ALL

Two nights and workshosps

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and some vegan options to work on in the Restaurant for next time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Lovely surprise

Customer review rating 4.3/5

Dean C. Couples - 10/03/2020 Confirmed reviews ALL

We had a great time. The dinner at the restaurant so amazingly good, a real gem. Some of the best food we have tasted anywhere.

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