Mercure Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,706 reviews

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Description

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Hotel location

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Our guest reviews

Our guest reviews

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ALL Rating  4.3/5  1,706 reviews

TripAdvisor Rating  3.9/5  1,269 reviews

Customer review rating 4.0/5

Marilynn R. Families - Confirmed reviews ALL

Lovely. I come every year with my grandchildren and have noticed that the maintenance in the rooms have not been attended as well as they were. At the breakfast bar no descent toaster. No separate packaging for jams, Vegemite ect. Not very hygienic for everyone to use the same jars…. Very disappointing.

Customer review rating 5.0/5

Paul H. Friends - Confirmed reviews ALL

Staff very friendly at the check in

Customer review rating 3.0/5

Ronald B. Couples - Confirmed reviews ALL

As a Accor gold member, being in one of the best rooms, king deluxe with spa, it was poor cleaned, many things had rust including the spa. Bugs inside the room and under the sofa and around the walls. It was not clean, not hygienic.

Customer review rating 2.0/5

Brad C. Couples - Confirmed reviews ALL

We have chosen to stay at the Mercure HV Gardens a couple of times now and we were hoping to make this hotel a regular option for a local getaway. Last time was a great experience, with a lovely clean room and great staff experiences. On this latest visit, the room was really dirty. The cupboard doors had something spilt and ran down them. It looked dirty and was also sticky. There were multiple cobwebs on the walls/ceiling and we saw a small spider as well on the edge of the curtain. The other parts of the stay were good, but the room experience left us feeling very disappointed with the stay and considering whether we look for a different hotel for future stays.

Customer review rating 4.0/5

Somsay M. Families - Confirmed reviews ALL

Family outing - walking distance to HVG and cheese factory.

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Other web-users rate our hotel

  • 579 reviews 9.6/10 Location
  • 1,138 reviews 6.7/10 Room
  • 868 reviews 7.9/10 Service
  • 32 reviews 2.5/10 WiFi
  • 466 reviews 4.1/10 Cleanliness
  • 433 reviews 8.2/10 Comfort
  • 254 reviews 8.1/10 Breakfast
  • 61 reviews 8.7/10 Wellness Area

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