The staff were good, but very apparent not enough staff to cater for the people in the bar and restaurant. The hotel lacked on expectation. No beer on tap, no happy hour, ran out of wine glasses at night I neede to reuse existing glass. Asked to make decision on desert when we initially ordered we were told because of a big group coming at 8. At 8 that group had not arrived. S I ms the needs of the individual bypassed for the many. The room we initially were given was riddled with mould on all the curtains, the replacement room was better, but no hot water for showers. The restaurant tables were covered in butchers paper over the table cloths. We were ver rushed in restaurant and not offered another drink. The place is very tired with broken furniture in the lounge.

room 903 no wifi, screen door on back the front and upside down phone did not work to reception or room service went up to restaurant to try and book "full" try room service or the hotel down the road was the advice could not get room service so went to the pub down the road it is over rated we have stayed at this site and recommended it to friends and family I recommended it to my daughter and son in law and they gave us a gift voucher for the trials and tribulations we have had over the last few years

We really enjoyed the ambience of the "resort"

From arrival to departure staff were welcoming and helpful. Alex sorted out a double up in payments (initially booked through Hunter Valley Information Centre). Nothing was too much trouble. Dinner at Elements was excellent.

After a very negative experience last time we stayed, we were offered another chance to experience what The Mecure Resort Hunter Valley could do. I'm glad we did. This time the staff were wonderful the room was what was to expected. Overall it was a lovely stay and we will return

Great location Staff friendly and helpful, kid friendly

Item of clothing was left in the cupboard and once I realized I had left it there after checking out, I contacted the hotel but received no assistance in locating the item. I made a special trip back to the hotel the following morning but was again not assisted, with the advice that the item had not been found. There was no further consideration of my plight and I received no response from management in the week that followed to explain what could have happened and what actions I could take to escalate my situation. This experience has totally ruined my expectations of an Accor property.

Staff were helpful & fruendly. A pleasure stay again.

I enjoyed my stay however was disappointed with the cleanliness of the hotel. We had a layer of dusk on our bed side table and chunks of hair in the shower drain. Additionally we tried to order room service. Their were no instructions as to how and after speaking to two different staff members on the phone we were able to work out that we were meant to download an app.. even though those were not the instructions provided by the staff member in the kitchen. Our plates were left outside our room as directed but we’re not collect until lunchtime the next day. That was after before woken three times by birds and other animals eating the crumbs off the plates. Our room was not made up the next day either.

2 night stay, room musty smell. Lighting not very good when trying to get ready for a wedding ( both bathroom and other area.

Excellent with friendly and helpful staff. Special mention of Andy who assisted us immediately to fix the TV.

We were on our way to Victoria and stopped for one night and apart from drizzly rain it was a great experience with location staff and restaurant

Very good

Close to wineries, Hunter valley gardens and other locations. The room was clean but missing some utensils and cups. No water in the room either as there is with most 4 star hotels. No room service menu either. Restaurant was booked out which was disappointing as we didn’t want to leave the resort, recommendations nearby was also closed so we were told Harrigans was close enough to walk but not very safe in the dark to walk to. A taxi service would have been nice to be offered. Wouldn’t stay again in a hurry.

Very peaceful stay at a time that was very wet and cool. Lovely restaurant onsite. Particularly economical for Accor members as discounts apply in the restaurant. Comfortable, clean room, older style country feel, good Wi-fi and TV. Staff very helpful. Will definitely stay again when in the area.