Mercure Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,769 reviews

Best price
guarantee
Mercure Hunter Valley Gardens - Image 1
Mercure Hunter Valley Gardens - Image 2
Mercure Hunter Valley Gardens - Image 3
Mercure Hunter Valley Gardens - Image 4
Cnr Broke and MacDonald Road, 2320 POKOLBIN, Australia

Description

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Telephone
Fax +61 2 4998 7710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,769 reviews

TripAdvisor Rating  3.9/5  1,269 reviews

Customer review rating 2.5/5

David L. Solo - Confirmed reviews ALL

The power went out. I can’t believe a multi billion dollar/frank company does not have power back up. Generator. This is a popular business. The power went out at 1.25 pm and didn’t return until around 8 am the next day. No one (staff) had any indication. We were just left in the dark all night. Ty his is 2025 and pretty poor.

Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused by the power outage and understand the frustration it may have caused. While we strive to maintain a comfortable environment, unexpected power disruptions can occur, and we appreciate your patience during this time. Your comments regarding staff communication have been noted, and we will review our procedures to enhance our guest experience in the future. Kind regards, Karen O'Brien Duty Manager

Customer review rating 4.0/5

Jeanine P. Couples - Confirmed reviews ALL

central location - older apartments but clean and comfortable

Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and that our accommodations met your cleanliness and comfort standards. We hope to welcome you back in the future. Karen O'Brien Duty Manager

Customer review rating 4.5/5

Leanne C. Families - Confirmed reviews ALL

Loved the rooms, we had 3 side by side and with a back door we were very close to the pool. Kids loved it. I loved all the trees and hedges

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, the rooms, and the proximity to the pool. It is wonderful to know that your family had a great time amidst our gardens. Karen O'Brien Duty Manager

Customer review rating 2.0/5

Charles D. Couples - Confirmed reviews ALL

We stayed three nights at the Mercure with breakfast included. Two of the three mornings, we were the first to arrive for the breakfast meal but somehow with us being the first the food was all room temperature. The staff on our final night was the worst part of the experience. My wife had decided that we should try our hand at the pool table located in the bar area. We ordered our first round of drinks and played. When we needed to have a second round of drinks, we rang the bell that is provided to bring a staff member if none is present. After waiting approximately 10 minutes two other couples arrived and they appeared to desire drinks as well. One male rapidly rang the bell several times which brought the front desk lady. The gentleman allowed me to order our drinks as we were there first. I told the front desk lady our drink request, a cocktail (Long Island Ice Tea), she hesitated, I told her that it is on the hotel's drink menu. She responded that she would go get the lady that is supposed to be working the bar. That lady was busy waiting tables in the restaurant and appeared to be the only wait staff member. The front desk lady returned to say that the lady will be with us shortly. The other two couples left after a short wait. My wife and I continued our game of pool waiting to get our drinks. Approximately 15 minutes later, the bar lady appeared made drinks for what must be restaurant guests, went around to the front desk and spoke with the front desk lady and then left with the drinks. We left after that. As we walked past the front desk, the front desk lady wished us a good evening. How nice. The next morning there were three wait staff members in to work the breakfast meal. Would have thought that if you have a bar you might have a staff member work it and ones that know how to work at a bar. Also, some consideration for having to wait for the busy staff would have been appreciated. The front desk lady could not have been more uncaring. We have received better treatment at McDonald's and have food that is hotter. The spa water next to the pool was cool. Most spa's are hot to relax and soothe. And all the dead bugs floating in the spa was a very nice touch. Not clear when the last time the pool area had been cleaned. Definitely do not recommend staying here.

Thank you for taking the time to share your concerns regarding your recent stay at Mercure Hunter Valley Gardens. I sincerely apologize for the experiences you encountered during your visit, particularly regarding the breakfast service and the bar area. It is disappointing to hear that the food was not served at the appropriate temperature and that the staffing levels did not meet your expectations. We strive to provide a seamless experience for our guests, and your feedback highlights the areas where we must improve. I also regret that the service at the bar was not up to standard and that your requests were not addressed in a timely manner. Our team is trained to ensure all guests feel valued and attended to, and I appreciate you bringing this to our attention. Regarding the pool and spa area, we aim to maintain a clean and inviting environment, and I will ensure that your observations are reviewed by our maintenance team. Thank you for your feedback, and I hope you will consider giving us another opportunity to provide you with a better experience in the future. Karen O'Brien Duty Manager

Customer review rating 4.0/5

Bradley G. Couples - Confirmed reviews ALL

Nice, peaceful stay.

Thank you for your feedback. We are pleased to hear that you enjoyed our location and had a peaceful stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Karen O'Brien Duty Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 598 reviews 9.6/10 Location
  • 1,179 reviews 6.8/10 Room
  • 914 reviews 8/10 Service
  • 31 reviews 2.4/10 WiFi
  • 481 reviews 4.2/10 Cleanliness
  • 455 reviews 8.3/10 Comfort
  • 264 reviews 8.2/10 Breakfast
  • 60 reviews 8.4/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Pokolbin

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.