Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.1/5 1,543 reviews

ALLSAFE approved hotel

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Our accommodation(s)

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,543 reviews

TripAdvisor Rating  4.0/5  1,227 reviews

Great stay

Customer review rating 5.0/5

Narelle G. Families - Confirmed reviews ALL

It was a fantastic stay I enjoyed everything including my upgrade. Thank you

Dear Narelle, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrell Rooms Division Manager

Good stay and well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We enjoyed our stay but when we went to the restaurant it was a bit deceiving because it wasn't clearly stated that you had to order an entrees, one main meal and a dessert 😜 😉 I guess not everyone wants to eat with an entrees or even a dessert after. The pool especially for the kids I think must be covered. The fridge can't barely open because it doesn't look like it's been defrosted for a while. But the staffs were nice.

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to the Accor Food & Beverage discounts, there are several blackout dates a year, that are all covered off in the membership pack terms and conditions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrell Rooms Division Manager

Good location ,comfortable bed staff pleasant

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Good location , more signage to location of pool etc

Dear Jo-Anne, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Reviewing your reservation in response to your comments of being overcharged, I can see that yes your booking did state that there were two people in the room, but the reason you would have had difficulty with getting any changes made is that our rates are based off 2 people occupying the room, and we don't have a "single" charge like they used to in hotels. Nowadays in the travel industry, the only time you see a single charge is when it includes transport or events. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrell Rooms Division Manager

Great stay

Customer review rating 5.0/5

Barbara W. Families - Confirmed reviews ALL

All good Lady on reception was lovely, she was extremely helpful and very pleasant

Dear Barbara, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrell Rooms Division Manager

Good stay

Customer review rating 5.0/5

Kerry Couples - Confirmed reviews ALL

Very nice

Dear Kerry, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrell Rooms Division Manager

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Other web-users rate our hotel

  • 559 reviews 9.6/10 Location
  • 1,157 reviews 5.7/10 Room
  • 892 reviews 7.1/10 Service
  • 36 reviews 1.9/10 WiFi
  • 492 reviews 3.4/10 Cleanliness
  • 433 reviews 7.2/10 Amenities
  • 215 reviews 5.8/10 Breakfast
  • 193 reviews 5.2/10 Value

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