Mercure Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,627 reviews

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Description

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Hotel location

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Our guest reviews

Our guest reviews

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ALL Rating  4.3/5  1,627 reviews

Customer review rating 4.0/5

John M. Couples - Confirmed reviews ALL

great place to break the trip home

Dear Valued Guest, Thank you for taking the time to share your experience. We are glad to hear that your stay at Mercure Hunter Valley Gardens was overall enjoyable and comfortable. We do apologize for the minor inconvenience you experienced and appreciate your understanding. Your feedback is invaluable, and we will address the issue to ensure that your next visit is flawless and even more relaxing. Warm regards, Mercure Guest Service Management Team

Customer review rating 3.0/5

Rasa N. Couples - Confirmed reviews ALL

The room booked was a using a Plus membership free night for a room with 2 double beds. I did put in a request for one bed as we're a couple but this was not accommodated. Understand that this is completely subject to availability but from what I saw of the property, it wasn't booked out so I do question whether my request was ignored. The room itself is in need of a refurbishment. The bathrooms were bad - insects were everywhere. I do note the location and the sign warning guests of insects about but there was a visible gap at the bottom of the door and I'm assuming gaps elsewhere as they kept coming in. Service was excellent at the restaurant and front desk. Gardens seem well kept except for the fountain with the stagnant water.

Dear Valued Guest, We are truly sorry to hear that your stay at Mercure Hunter Valley Gardens did not meet your expectations. We sincerely apologize for the inconveniences you faced, whether related to service, room comfort, or other aspects of your visit. Your feedback is taken seriously, and we are working to address these issues to ensure future guests have a better experience. We hope you will consider giving us another opportunity to provide the quality stay you deserve. Warm regards, Mercure Guest Service Management Team

Customer review rating 4.5/5

John C. Couples - Confirmed reviews ALL

The hotel is centrally located and we appreciated the friendly heolful staff and clean, spacious room at a very competitive price.

Dear Valued Guest, It is such a pleasure to hear that your experience at Mercure Hunter Valley Gardens exceeded expectations. We are delighted that you enjoyed the tranquil surroundings, our attentive service, and the overall comfort of your accommodations. Your positive feedback motivates our team to continue providing memorable stays for all our guests. We look forward to welcoming you back for another exceptional visit. Warm regards, Mercure Guest Service Management Team

Customer review rating 3.5/5

Bobbie-lee C. Couples - Confirmed reviews ALL

Good, great location, comfortable.

Dear Valued Guest, Thank you for taking the time to share your experience. We are glad to hear that your stay at Mercure Hunter Valley Gardens was overall enjoyable and comfortable. We do apologize for the minor inconvenience you experienced and appreciate your understanding. Your feedback is invaluable, and we will address the issue to ensure that your next visit is flawless and even more relaxing. Warm regards, Mercure Guest Service Management Team

Customer review rating 5.0/5

Margaret U. Couples - Confirmed reviews ALL

We had an excellent stay. Friendly staff. Beautiful place to staff

Dear Valued Guest, We are thrilled to hear that you had an exceptional experience at Mercure Hunter Valley Gardens. From the moment you arrived, our team aimed to provide a warm and welcoming atmosphere, and it is wonderful to know that our efforts were appreciated. We are delighted that you found your room comfortable, the facilities immaculate, and the service attentive and friendly. It is always our goal to make every guest feel special, and your kind words affirm that we succeeded. Warm regards, Mercure Guest Service Management Team

Other web-users rate our hotel

  • 531 reviews 9.6/10 Location
  • 1,057 reviews 6.6/10 Room
  • 816 reviews 8/10 Service
  • 24 reviews 2.5/10 WiFi
  • 445 reviews 4.1/10 Cleanliness
  • 237 reviews 8/10 Breakfast

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