Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating 4.3/5 5,584 reviews

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Mercure Resort Hunter Valley Gardens
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+ 18 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (nearby) Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre Paying
  • Well-being
  • Babysitting on request (nearby) Paying
  • Golf
  • Tennis
  • Other sports activities
Catering
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 pokolbin
australia

Tel: +61249982000

Fax: (+61)2/49987710

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 63km / 39.15 miles

GPS :-32.772691, 151.300447

Our accommodation(s)

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Our restaurants and bars

ELEMENTS BAR & DINING

Type of cuisine: French

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

ELEMENTS BAR

Elements bar is fully licensed with a local wine list featuring varied selections to cater for your individual tastes.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 264

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

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ALL Rating 4.3/5

5,584 reviews

TripAdvisor Rating 4.0/5

1,180 reviews

Great experience

Customer review rating 5.0/5

Keryn O. Couples - 09/08/2021 Confirmed reviews ALL

Accommodation was nice and clean and as described. Check-in and out was hassle free. We didn't use many of the resorts facilities on this occasion.

Dear Keryn, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Needs an upgrade

Customer review rating 1.5/5

Anne Families - 07/08/2021 Confirmed reviews ALL

Expected better. Check-in was a nightmare, room wasn’t ready and was told none were available, could tell not many people were at the hotel. Room was very old and needs upgrading. Shower very dirty. Was hoping to have dinner at hotel however told was closed, couldn’t see when booking or on website. Only good point was breakfast was amazing.

Dear Anne, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am terribly sorry to hear that your experience did not meet your expectations on this occasion. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. As a way of apology for the disappointing experience, I have credited 5,000 points to your Accor membership. Sincerely, Camille Bardou Rooms Division Manager

Relaxing Ambience

Customer review rating 4.5/5

Michael Couples - 05/08/2021 Confirmed reviews ALL

We have been here several times and always the same. Friendly, efficient staff, room very well presented. Well located.

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. Happy birthday again to your lovely Wife. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Great stay

Customer review rating 5.0/5

Elizabethh Couples - 02/08/2021 Confirmed reviews ALL

We loved the room upgrade and the ambience of the library, bar and restaurant. The easy walk to the wineries and Hunter Valley Gardens was also excellent. We spent a lot of time in the spa and loved the feel of the pool area.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens
Customer review rating 4.5/5

Cheryl E. Couples - 31/07/2021 Confirmed reviews ALL

The room was lovely and clean and very spacious. I loved the balcony looking over the pool very peaceful.

Dear Cheryl, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and something to work on at breakfast for next time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Weekend break

Customer review rating 3.0/5

Alan Couples - 31/07/2021 Confirmed reviews ALL

Ok but definitely not 4 star standard, more of a mid market motel type accommodation

Good stay but 2 problems.

Customer review rating 4.0/5

Anonymous Friends - 29/07/2021 Confirmed reviews ALL

Room allocated smelt of sewer so changed rooms. No Restaurant open on Tuesday night. Dinner Monday night and Breakfast Tuesday and Wednesday was great.

Dear Dennis, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback particularly after solving a problem for you in the room on arrival. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Good stay

Customer review rating 4.0/5

James M. Couples - 26/07/2021 Confirmed reviews ALL

Friendly, convenient and comfortable.

Dear James, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback but also some good points to work on for next time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens
Customer review rating 3.0/5

Simon Couples - 25/07/2021 Confirmed reviews ALL

The motel was at about 10% capacity and they a. Put us in a room with a disabled bathroom… water went everywhere b. It was an interconnecting room with a young family with unsettled children… no fault of the family, we have all been there, but the noise came straight through the interconnecting door

Good location

Customer review rating 4.5/5

Ryan K. Couples - 24/07/2021 Confirmed reviews ALL

It’s was good but room had wrong tv remote in room but reception found the right remote

Dear Ryan, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Good stay

Customer review rating 4.0/5

Anonymous Couples - 22/07/2021 Confirmed reviews ALL

Pleasant staff and good accommodation.

Dear Chris, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Check-in was excellent room service food poor value for money

Customer review rating 2.5/5

Chris F. Families - 19/07/2021 Confirmed reviews ALL

My wife's credit card was charged for F&B charges prior to us checking out and was not given an invoice to show charges, overall checkout needs improving. Big thank you to Hayley for her assistance.

Central location in the vineyards

Customer review rating 4.5/5

Karen L. Couples - 18/07/2021 Confirmed reviews ALL

lovely quiet get away

Dear Karen, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Good stay but poor surprise on arrival

TripAdvisor rating 4.0/5

gdfree1 18/07/2021 TripAdvisor review

Had a good 2 night stay, but upon arriving we were told the restaurant was shut. Your website made no mention of this and the reception or manager at the hotel gave us no prior warning. The reason we stayed there was to got to the restaurant both nights on our 2 night stay as the restaurant has an excellent chef.

Thank you Graham for your feedback. I am delighted you had a lovely stay. I am very sorry you were not informed about the restaurant closing prior to your arrival. The team were making many phone calls when we made this difficult decision and I apologise that you were missed. I would be delighted to welcome you back when you next travel to the hunter when things are back to normal so we can have you back in our restaurant and make up for this shortcoming. Please feel free to reach out to me directly when you next travel. jpettit@mrhvg.com.au Kind regards Julie @ Mercure
Customer review rating 2.0/5

Julie C. Couples - 16/07/2021 Confirmed reviews ALL

Stayed in Feb it was amazing however this trip was very disappointing. We just wanted to eat dinner at elements and relax around the fire. I fully understand why the restaurant isn't open at this time. We collected drinks at 4pm and I said to Karen I was hoping the fire would be on. She said it's too early for that. We sat there until 520 still no fire. Another guest asked if the fire was on when checking in and she said I haven't gotten around to it yet. We asked for plate for our room and I stated the above about relaxing around the fire and Karen didn't respond so after asking this second time We went back to our room. At breakfast we looked and the fire place was set up exactly the same as the afternoon before so it obviously wasn't lit at all. We are shift workers so the little things are important when our rosters align and we get time off together. Probably doesn't sound like a big deal to some but our expectation was to stay again in winter and relax watching the beautiful fire. It's not that hard to light. I would if thought that 1 of the 3 staff on could have achieved this.

Dear Julie, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sometimes its the small things that really make a stay too so I completely understand and apologise for this. Karen is normally all over the fireplace given how lovely that room is with it lit. Very sorry. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also we have not been handing out our room service menu but it is on our app compendium for your viewing, I will remind the team, particularly in this difficult times to communicate that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to reach out to me directly next time so I can personally assist you. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Nice enough

Customer review rating 3.5/5

Janine Friends - 16/07/2021 Confirmed reviews ALL

Lovely staff. Room was nice. Sadly tv did not work and not enough towels provided. Additionally phone did not work when trying to contact reception

Well located

Customer review rating 4.5/5

Maree Friends - 16/07/2021 Confirmed reviews ALL

Comfortable, accommodating and very enjoyable.

Dear Maree, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. Apologies for the tardiness of my reply. It is always a pleasure to receive positive feedback but also some good points we should improve on and I apologise they were like this on arrival. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Pleasant but somewhat disappointing

Customer review rating 2.5/5

Katy S. Families - 15/07/2021 Confirmed reviews ALL

Booked 2 nights for myself and 2 children. Staff were friendly and grounds lovely with handy location to gardens. I booked the king suite as it was the only room with a kitchenette. Other than the microwave, there was no where to cook. Only one bowl provided. I asked the staff for extra but was not provided. Very small amount of kindling provided for fire and asked twice for additional before it was provided. Additional charge for linen for sofa bed was unexpected as not noted on the website or the reservation. It stated that linen was provided, not that there were additional costs for another set of linen. For a booking of 3 people, this should have been specified. Terrible smell in the room which seemed to have originated in the wardrobe and permeated through whole room. Smelled like a dead animal. Notified reception but had to remind them again to do something about it. Would have asked for a room move but were only there for one more night. Came back to room and air freshener had been sprayed but unsure if anything else had been done as under lying smell still present. Asked at reception, but they were unsure what if anything had been done due to change in shift. Was advised by housekeeping that there had been a mouse plague and it was likely that one or more had died on the room. She made comment that this was likely the cause when she came in even after having all windows and doors open to air out the room. Staff were nonchalant about my complaints in regards to this. Considering the cost of the accomodation I feel more should have been done.

Central and near great wineries, golf courses and restaurants

Customer review rating 5.0/5

Stuart Couples - 13/07/2021 Confirmed reviews ALL

Amazing experience! Loved the fireplace and the village although quiet because of the Covid effect is always a joy to wander around.

Dear Stuart, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Wining and Dining in the Hunter

TripAdvisor rating 4.0/5

Col J 11/04/2021 TripAdvisor review

Mecure Resort Valley Gardens although starting to show its age a bit is a straight forward studio style roomed hotel with drive up access to your room. The location is what gives this hotel its advantage by being central to a large number of wineries and restaurant's all within easy walking distance, when visiting wine country this removes the worry of driving, the hotel is even serviced by one of the popular gastro pubs courtesy bus. If simple clean accommodation with all the amenities is what you want in the Hunter then the Mecure Hunter Valley Gardens fits the bill. Just hope you get a room with an upgraded bed mattress as the old one we had was very hard/lumpy resulting in the last two nights being spent on the sofa bed as it was more supportive.

Dear Col, Thank you very much for your detailed review of your recent stay with us. Delighted to hear that you enjoyed our centrally located hotel and its convenience when visiting this beautiful part of the world. I am however terribly sorry to hear about the quality of the mattress and disappointed that my team was not able to offer you another room to stay in after an uncomfortable night on that mattress. We are in the process of getting all our mattresses replaced so I trust you will get to enjoy a good night sleep on what feels like a cloud, on your next stay with us.

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