Mercure Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.3/5 2,048 reviews

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Mercure Hunter Valley Gardens - Image 1
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Mercure Hunter Valley Gardens - Image 4
Cnr Broke and MacDonald Road, 2320 POKOLBIN, Australia

Description

Our accommodation(s)

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Hotel location

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Telephone
Fax +61 2 4998 7710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,048 reviews

TripAdvisor Rating  3.9/5  1,260 reviews

Great place

Customer review rating 5.0/5

Salim Couples - Confirmed reviews ALL

Front staff extremely helpful and respectful

Thank you for your kind words and your compliments on our staffs service! We aim to create memorable experiences for our guests, and it\'s rewarding to know we succeeded with your stay. We hope to see you again soon. Sincerely Karen O\'Brien Rooms Division Manager

Disappointed Stay

Customer review rating 0.5/5

Lily K. Couples - Confirmed reviews ALL

Very disappointed with the state and cleaniess of the room. The whole place definitely needs a renovation. Rooms have a very bad smell and furniture has stains all over them you feel disgusted sitting on them. Definitely not worth what you pay for. After complaining of the state of our room they still charged me for a late check out. Very bad customer service.

Thank you for bringing this to our attention, We sincerely apologize for not meeting your expectations in room cleanliness. We\'ve taken immediate action with our housekeeping team to address this issue and ensure it doesn\'t recur. Sincerely, Karen OBrien Rooms Division Manager

Great rooms and facilities

Customer review rating 4.5/5

Ally Couples - Confirmed reviews ALL

Room, although old, had beautiful fixtures! We dined in the restaurant and it was busy… food wasn’t amazing but it was certainly nice. Would definitely return

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karen O\'Brien Rooms Division Manager

Customer review rating 0.5/5

Graham Business - Confirmed reviews ALL

To many to mention

Thank you for taking the time to tell us about your experience at the Mercure Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen O\'Brien Rooms Division Manager

Terrible

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Room was dated marks on the walls No hot water No assistance from staff Poor Reception staff

Dear Mark, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Karen O\'Brien Rooms Division Manager

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Other web-users rate our hotel

  • 649 reviews 9.8/10 Location
  • 1,330 reviews 6.6/10 Room
  • 1,013 reviews 8/10 Service
  • 32 reviews 3.2/10 WiFi
  • 540 reviews 4.1/10 Cleanliness
  • 499 reviews 8.2/10 Comfort
  • 280 reviews 8.4/10 Breakfast
  • 62 reviews 8.9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.