Mercure Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,609 reviews

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Hotel location

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Our guest reviews

Our guest reviews

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ALL Rating  4.2/5  1,609 reviews

Customer review rating 5.0/5

Michael H. Families - Confirmed reviews ALL

The venue is fantastic. Really enjoyed our meals. Breakfast was amazing. We really enjoyed the spa and the staff were excellent.

Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted that your stay at Mercure Hunter Valley Gardens was seamless and memorable. From the beautifully maintained gardens to the relaxing ambiance in your room, we are pleased that every detail contributed to a perfect visit. Our team takes great pride in ensuring each guest enjoys comfort and personalized attention, and it is rewarding to know that this made your stay so enjoyable. Warm regards, Mercure Guest Service Management Team

Customer review rating 5.0/5

Claire S. B. Couples - Confirmed reviews ALL

We were able to check in early and the staff throughout our visit were super friendly and helpful

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such an enjoyable stay with us. It is always rewarding to know that our team was able to provide a memorable and comfortable experience. Your kind words will be shared with the staff, who work hard to ensure every guest feels welcomed and well cared for. We truly appreciate your support and look forward to welcoming you back for another exceptional stay in the future. Warm regards, Mercure Guest Services Management

Customer review rating 5.0/5

Julie C. Couples - Confirmed reviews ALL

We experienced excellent service throughout our 4 day stay.

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such an enjoyable stay with us. It is always rewarding to know that our team was able to provide a memorable and comfortable experience. Your kind words will be shared with the staff, who work hard to ensure every guest feels welcomed and well cared for. We truly appreciate your support and look forward to welcoming you back for another exceptional stay in the future. Warm regards, Mercure Guest Services Management

Customer review rating 5.0/5

Kulwinder S. Families - Confirmed reviews ALL

Great experience.

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such an enjoyable stay with us. It is always rewarding to know that our team was able to provide a memorable and comfortable experience. Your kind words will be shared with the staff, who work hard to ensure every guest feels welcomed and well cared for. We truly appreciate your support and look forward to welcoming you back for another exceptional stay in the future. Warm regards, Mercure Guest Services Management

Customer review rating 3.5/5

Tanya A. Couples - Confirmed reviews ALL

Had a few issues with customer service at reception and in room dinning other than that the overall stay was good. Location was close to everything we wanted to see and do. Some prices for the food were a bit pricey $$$ for the value.

Dear Valued Guest, Thank you for your honest feedback. We are pleased that you had a satisfactory stay at Mercure Hunter Valley Gardens, though we note that some aspects did not fully meet your expectations. We are committed to improving our services and facilities based on guest feedback like yours, and we hope to provide you with a more seamless and enjoyable experience during your next visit. Warm regards, Mercure Guest Service Management Team

Other web-users rate our hotel

  • 536 reviews 9.7/10 Location
  • 1,046 reviews 6.6/10 Room
  • 812 reviews 8.1/10 Service
  • 24 reviews 4/10 WiFi
  • 440 reviews 4.1/10 Cleanliness
  • 231 reviews 8/10 Breakfast

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