Mercure Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,639 reviews

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Mercure Hunter Valley Gardens - Image 1
Mercure Hunter Valley Gardens - Image 2
Mercure Hunter Valley Gardens - Image 3
Mercure Hunter Valley Gardens - Image 4
Cnr Broke and MacDonald Road, 2320 POKOLBIN, Australia

Description

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Modified Studio

Photo out of - Modified Studio

Modified studio room with a king bed and ensuite, opening to a private courtyard. Some rooms feature a double sofa bed and are available on request.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

Double sofa bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 15'/38 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x King size bed(s)
  • Views: Courtyard View
  • Accessible room
See availabilities

Studio Room with 2 double beds and en-suite, opening to a balcony or private courtyard.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 15'/38 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior room with 1 king bed, opening to a private courtyard. The room features an ensuite with deep sunken bath below a glass atrium ceiling, with separate shower and facilities.

  • Views:

    Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 15,4'/39 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Deluxe room with 1 king bed and ensuite with spa bath & shower, opening to a private courtyard.

  • Views:

    Garden View or Patio

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

For the ultimate indulgence look no further than a Privilege Room. Featuring a king bedroom, spa bathroom and separate loungeroom with private courtyard. Complimentary use of Bathrobe, Slippers, Coffee Machine and Bottled Water. Up to 2 adults.

  • Views:

    Courtyard View or Pool side

  • Most of the accommodation:

    Fireplace

Max. number of persons
2
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Telephone
Fax +61 2 4998 7710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 72 rooms
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • 72 non-smoking rooms
  • One floor

Languages spoken at the hotel

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Mercure Pool

  • Outside

Hunter Valley Gym Additional charge

  • Nearby

Sports and leisure

Bike rack facilities

  • Nearby

Bike rack facilities

  • On site
  • On site
  • Outdoor parking
  • Private
  • 72 parking spaces
  • Parking opened 24/7

Vehicles

  • Bus parking

Security

  • Video surveillance in parking

Accessibility

  • Accessible parking

ELEMENTS BAR & DINING

Photo out of - ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Cooking style
French
Capacity
46
Accessibility
Accessible service
Cnr Broke and MacDonald Road, 2320 Pokolbin, Australia
Telephone +61 2 4998 2000
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Elements bar is fully licensed with a local wine list featuring varied selections to cater for your individual tastes.

Buffet breakfast, with your choice of hot and cold food.

Hunter Valley Gym located onsite is a perfect way to keep fit amoungst the vines!

For a luxourious celebration or an intimate affair, the Mercure Hunter Valley Gardens offers a truly stunning wedding destination located right in the heart of Hunter Valley Wine Country!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,639 reviews

Customer review rating 4.0/5

Coral C. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Linda Q. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Donna T. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Pat C. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Elin B. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Pat C. Couples - Confirmed reviews ALL

We stayed 3 nights in a Privilege Suite, which was large and comfortable. Staff throughout the hotel were welcoming and very friendly. Elements restaurant was very good. The hotel is well located, only a short walk to Hunter Valley Gardens where we really enjoyed the C. lights - beautiful! Across the road in the Roche estate Oishii restaurant had the best tempura prawns - really oishii (delicious).

Customer review rating 4.0/5

Elin B. Couples - Confirmed reviews ALL

Staff were very helpful a bit of wear and tear noted in apartment but it was very attractive with the bathrooom/bath with the glass ceiling.

Customer review rating 4.5/5

Rhonda A. Couples - Confirmed reviews ALL

A beautiful relaxing location set in lovely gardens. Easy access to Hunter Valley gardensa nd other attractions.

Customer review rating 5.0/5

Naomi K. Couples - Confirmed reviews ALL

Very welcoming and friendly staff, good location and lovely clean rooms. Dinner at the restaurant was delicious

Customer review rating 5.0/5

Julie D. Couples - Confirmed reviews ALL

Large room, beautiful surrounds and friendly staff.

Customer review rating 5.0/5

Suzanne M. Couples - Confirmed reviews ALL

To the warm and friendly welcome you get to the lovely Mickaela who works in restaurant and bar all are exceptional in their roles.

Customer review rating 2.0/5

John R. Couples - Confirmed reviews ALL

we have stayed here numerous times before and this is the first time we have had such a terrible experience. The room was not cleaned properly, and the fridge was still full of food from the previous guests. When housekeeping did show up (hayley) said it was unacceptable and would get them to vacuum the room the next morning, however, housekeeping only wanted to give us fresh towels at the door. We went out and when came back only towels were clean and bed made - nothing else had been done. As we paid for a privilege king room totally unhappy with the room standards.

Customer review rating 4.0/5

Gerard P. Couples - Confirmed reviews ALL

My wife and I enjoyed a two night stay at Mercure Hunter Valley Gardens

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.0/5

Alice S. Couples - Confirmed reviews ALL

i am overall happy with this stacation in mercure, especially the food in dining room, but they need to improve the housekeeping work as my second day stay, they did not even vacuum the floor neither provide the water.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.5/5

Greig S. Couples - Confirmed reviews ALL

We had a great stay, although it was only an overnighter. Thankfully the aircon was on when we got to our room, so it was comfortable inside, as was the bed. The blinds also did a great job of keeping the outside, outside, the next morning allowing for a welcome sleep-in. The hotel is an easy drive from Newcastle and within walking distance of numerous wineries, restaurants, and of course the Hunter Valley Gardens.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 3.0/5

Russell S. Couples - Confirmed reviews ALL

Arrived at room and found the cleaner had not taken out the previous guests lunch roll from the fridge. As we had a big lunch that day we only had soup (1 bowl of Pumkin soup, 1 bowl of seafood chowder) delivered to the room for dinner - not very appetising as not hot. Breakfast the next day - first into the restaurant but the food was at best warm only and not very appetising, very uninspiring and decided to have the next morning's breakfast somewhere else, better if only because it was hot Otherwise room clean, towels replaced/beds made and generally rest OK. Reception tried hard. Generally, for 1 4.5 star hotel it seemed a little tired and in need of an upgrade

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Mercure Hunter Valley Gardens. We are pleased to hear that you enjoyed your overall experience with us. At the same time, we are sorry to learn that you encountered a minor inconvenience during your visit. We appreciate your understanding and are grateful that you brought this to our attention. Guest feedback is incredibly valuable to us, as it allows our team to identify opportunities to improve and ensure we continue providing the standard of service our guests expect. We hope to have the pleasure of welcoming you back to Mercure Hunter Valley Gardens and providing you with an even more seamless experience next time. Warm regards, Mercure Guest Services Management Team

Customer review rating 5.0/5

Mike R. Couples - Confirmed reviews ALL

Good breakfast menu & close to many wineries & cafes

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.5/5

Anthony R. Couples - Confirmed reviews ALL

Handy locaayion for family function in thr Valley

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 5.0/5

Leita S. Couples - Confirmed reviews ALL

Often stay here and enjoy the ambìence

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.0/5

Michelle A. Couples - Confirmed reviews ALL

Location is good Clean inside mostly But please clean wall corner and front door facing outside I can see cosweb and lots of mosquitoes on the door and they flew in to the room

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 2.5/5

Andrew K. Couples - Confirmed reviews ALL

Great spot, rooms were ok however hotel staff did not know much about the area when we were asking questions. Our tv did not work And we requested to be moved to another room or have the tv fixed etc but nothing could be done which was a shame. So we stayed for 2 nights with a non functioning tv

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.0/5

Wayne S. Couples - Confirmed reviews ALL

Room was good, very quiet and facilities met our needs. Reception area and dining reasonable standard. Restaurant evening meal was good, service great. Buffet breakfast just ok. Only full buffet available, doesn't suit that prefer a light breakfast.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 5.0/5

James G. Business - Confirmed reviews ALL

Great. Friendly staff, nice pool, sauna. Comfortable, well-equipped rooms. Close proximity to Harrigans.

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay at Mercure Hunter Valley Gardens. We are delighted to hear that you had such an enjoyable experience with us and that our team, accommodation and facilities contributed to a memorable visit. It is particularly rewarding to know that you felt welcomed and well cared for throughout your stay. Our team takes great pride in creating a warm, comfortable and relaxing experience for our guests, and feedback such as yours is a wonderful encouragement to everyone. We truly appreciate your kind words and look forward to welcoming you back to the Hunter Valley for another enjoyable stay. Warm regards, Mercure Guest Services Management Team

Customer review rating 4.0/5

Joshua T. Business - Confirmed reviews ALL

As always, I had a fabulous stay and thoroughly enjoyed everything from check-in to check-out. The only area that fell short was the restaurant. The staff themselves were lovely and very friendly, but the long waits for service and drinks made the dining experience less enjoyable than it should have been. Aside from this, another wonderful stay and I will definitely be back.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your experience at Mercure Hunter Valley Gardens fell so far short of your expectations. We understand that when a guest chooses to stay with us, they place their trust in our team to provide a comfortable, welcoming and well-managed experience, and we regret that we did not leave you with that impression on this occasion. The concerns raised in your review have been noted and shared with the relevant management teams for further consideration. We take feedback of this nature seriously, as it provides us with an opportunity to reflect on our service and identify areas where greater attention is required. Please accept our sincere apologies for the disappointment caused. We appreciate you bringing your experience to our attention and hope that, in time, we may have the opportunity to restore your confidence in Mercure Hunter Valley Gardens. Warm regards, Mercure Guest Services Management Team

Other web-users rate our hotel

  • 529 reviews 9.6/10 Location
  • 1,029 reviews 6.9/10 Room
  • 830 reviews 8.2/10 Service
  • 20 reviews 3.7/10 WiFi
  • 424 reviews 4.6/10 Cleanliness
  • 343 reviews 7/10 Food
  • 230 reviews 7.7/10 Breakfast

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