Mercure Resort Hunter Valley Gardens 4.5 stars

Really enjoyed our stay at the Mercure. Staff were lovely, room was clean and the location was perfect.

Great location. Good sized rooms. Loved the glass roof over the sunken bath. Would have been good to know prior to arriving to bring own tennis rackets .

We stayed for 2 nights at Mercure resorts and had a great experience, could not have asked for more. The staff were very helpful and courteous every time, food was great and the location unbeatable.

Room was clean and tidy, nice amenities

Below is feedback in regards to improvements that can be made. 1. Dirty plates left outside rooms over night was not nice to look at. Perhaps room service could collect dirty plates and left over food that is left outside rooms early in the morning 5-6am 2. Grounds need to be checked early morning to remove dirty ash trays left on side walks and tables and chairs cleaned around pool area. Used pool in the mid morning leaves in pool and bird poo on tables and chairs. Bloodied Dead pigeon on the ground outside restaurant which was nice to see. Early morning inspection of the grounds would prevent the above issues. 3. No poolside towels provided. No drink service provided at pool area. 4. The restaurant temperature was freezing Informed staff and was told that the air conditioning temperature could not be changed.

A beautiful resort with friendly staff. Service Les such as housekeeping and guest services very seamless and staff so friendly.

Visited for 1 night. Great location and property. Although room is a bit dated in terms of decor it was still a very comfortable and spacious room. Love that the property is in walking distance to lots of wineries and things to do. We didn't get to use the pool during our stay due to the weather but this looked great too. We'll definitely be back!

Feels like a dirty motel for the cost of a 5 star hotel.

I was not happy with our room. Most of the things were really old. Balcony was so filthy, cob webs, not maintained properly. As soon as we got into the room, We got a bad smell in the room. The room service, only just cleaned the beds and the bathroom, but the balcony was not cleaned, our plates, cutleries were left out for 5 days, until we left. Bad experience

Well located good stay friendly staff

People were nice and very helpful

Water temp is way above legal temp that is a maximum of 50deg, I’ve stayed at a lot of Mercure hotels and they are awesome but this was has given me second thoughts, I was showering my 3yr old son, I set the temperature to coldish half way through the shower he screamed out in pain at first I thought he got his toe stuck in the drain so it to a few seconds to work out I was burning him (I was holding the flexible hose and couldn’t feel the temp change) as I found out with my shower the temperature can go extremely hot depending on if other people turn in other rooms turn the cold on fast, to rub insult to injure I was washing my sons muddy feet near to hot water system and that garden tap also came out with hot water , the room had things missing like glass shelves and to bathroom flooded every time we showered, the pool spa we had to fill will water as it wasn’t maintained, so the hot water is 100% Not safe for children, the room felt worn out with no attention to repairs, the pool was not maintained regularly enough (spa switch water cover was Brocken an electrical hazard), the a/c remote was unreadable, walkways where filthy, cob webs everywhere example outside light, putty unpainted in roof of shower, shower screens leaking and full of scum I could keep going but I think you get the point

The hotel is well situated next to the Hunter Valley Garden. The facilities and services are excellent.

Well located and very convenient. Good service also. However, we understand that bugs will be around at the hunter valley and we don’t mind them. However, we had those big, flying cockroaches in our room. Not one or two but a few!! We were constantly spraying the room with the insect spray provided. The smell was so bad that we had to go and purchase air freshener for our rooms. If pest control is done regularly cockroaches shouldn’t be roaming the rooms. Makes me wonder wants in the kitchen because if this, my stay was uncomfortable. It didn’t feel clean.

We loved the gardens and the pool area. Room was big and adequate for our needs. Food was good though breakfast menu was minimal especially for our young children. Staff were friendly and helpful. Room could have been cleaner with big spider web and spider in corner, and a dirty blanket we grabbed from the cupboard. Cleaner was lovely. Great location, walked to the Hunter Valley Gardens and village.