Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating 4.3/5 5,233 reviews

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Mercure Resort Hunter Valley Gardens
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+ 18 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Leisure and activities
  • Outdoor unheated pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on request (nearby)Paying
  • Golf
  • Tennis
  • Other sports activities
Catering
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 pokolbin
australia

Tel: +61249982000

Fax: (+61)2/49987710

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 63km / 39.15 miles

GPS :-32.772691, 151.300447

Our accommodation(s)

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Studio 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Patio, Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Studio 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Pool side *
  • Most of the accommodation: TERRACE *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe 1 King Bed and Spa

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Patio, Garden View *
  • Most of the accommodation: TERRACE *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

ELEMENTS BAR & DINING

Type of cuisine: French

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS BAR

Non contractual photo

Elements bar is fully licensed with a local wine list featuring varied selections to cater for your individual tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 264

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,233 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,177 reviews

Great stay in central location

Customer review rating 5.0/5

Annette R. Couples - 18/04/2021 Confirmed reviews ALL

Just spent 4 nights in a deluxe spa room. Check in and check out was efficient, no waiting. We were informed they were booked to capacity and this was due to a wedding function. We were privileged to see the wedding reception organised fireworks from our room which was an added enjoyment. The spa was great as was the cleanliness of the room. All amenities, king size bed and garden courtyard as we were on the ground floor. It was very quiet no disturbances. The bar and restaurant was great as well. Looking forward to our next stay

Dear Annette, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens
Customer review rating 3.0/5

Anonymous Solo - 17/04/2021 Confirmed reviews ALL

Quite disappointed that my request for early check in could not be accommodated even though it was mid week and I was vacating my room very early the following day. Not even 15 minutes early. My key was actually not available until after 2pm check-in time because somebody had to be contacted to check the room to confirm it was ready.

Dear Gabrielle, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have not been able to provide many early arrivals or late check outs due how busy the hotel is. So we have only been able to stick with our standard check in and check out times, even midweek and particularly during school holidays. I am very sorry you were disappointed with that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Well Located

Customer review rating 3.0/5

Anonymous Couples - 17/04/2021 Confirmed reviews ALL

Our room wasn't clean ( up to hotel standards), our fridge would not close due to freezer over flowing with ice. we disposed of 4 cockroaches, 2 slater insects and 2 worms in the bathroom along with mould. There was no coat hangers in the wardrobe, one wine glass in the cupboard, pillows were way to soft it was like sleeping on fluff.

Not great - will stay somewhere else next time

Customer review rating 1.5/5

Kristin Couples - 16/04/2021 Confirmed reviews ALL

The fire detector in the room was not working at check in as the battery had been removed. There was also a large cockroach walking across the white wall as we arrived in the room. I tried to call reception to ask for the fire detector to be fixed ASAP and for some insect spray. I rang five times without anyone responding on the internal phones and was on hold for seven minutes using the external number before giving up and walking down to reception in person. The spray was not delivered until four hours later.

Very well situated

Customer review rating 4.0/5

Polyxeni G. Friends - 16/04/2021 Confirmed reviews ALL

Very relaxing and the staff are very friendly and helpful. More staff would help.

Dear Polyxeni, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and I am recruiting for a few areas at the moment that will improve this service, thank you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Beautiful grounds and exceptional room

Customer review rating 5.0/5

Anonymous Couples - 16/04/2021 Confirmed reviews ALL

We highly recommend the Mercure Hunter Valley. Our room was big and luxurious with modern bathroom. The grounds are well kept, neat and tidy with lovely gardens and water features. The restaurant has a lovely outlook. The hotel is well positioned, an easy walking distance to the gardens and short drive to vineyards, restaurants and golf courses. The staff were friendly and welcoming. A wonderful stay. We will be back.

Dear Sally, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Cute peaceful hotel in great location, with some minor flaws

Customer review rating 4.0/5

Owen F. Couples - 16/04/2021 Confirmed reviews ALL

This hotel was quite nice, if not a little rough around the edges. It is beautifully set amongst plenty of gardens and is within walking distance to a number of cellar doors and eateries. Our room had what appeared to be mouse poo inside a cupboard, but this was cleaned up quickly when we told reception about it. However, a further small amount appeared again after the following day. The spa was nice and warm, but the jets didn’t work. We didn’t use the tennis or basketball courts, but they looked like they were in good condition. It was great to see futsal/soccer goals on the basketball court, especially for those travelling with kids. The restaurant was great overall for breakfast and dinner and the staff were wonderful, but the service was quite slow. I think the staff there were working very hard, but perhaps there just weren’t enough of them. I would stay there again, but I would certainly be prepared for the odd issue.

Dear Owen, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback but also some good things to work on for next time, thank you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Milestone Birthday Celebrated in Style

Customer review rating 5.0/5

Eileen Families - 14/04/2021 Confirmed reviews ALL

I recently stayed at the Mercure with my family for my delayed 60th birthday which was a hangover from a covid booking last year. The staff couldn't have been more obliging recreating the gathering a year later. Thank you all. We had a very nice dinner at Elements, the whole family was catered for with room selection and the location of the hotel is so good with a few cellar doors within walking distance, the gardens and the village. All in all an extremely pleasant stay at the Mercure Hunter Valley Resort.

Dear Eileen, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. Glad the birthday celebration went well. Happy Birthday! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Great location and good sized room with nice patio area

Customer review rating 4.5/5

Donna F. Couples - 14/04/2021 Confirmed reviews ALL

Staff were always very helpful and polite. A globe was replaced within 2 hours of reporting it broken. Great breakfast and choices and the resturant for dinner was also very nice. Nice rooms with good outlook and close to everything we wanted - we walked most places. Pool area and gardens lovely but could be better lit at night to make the most of it - not floodlights, but more subtle lighting around and in pool and surrounding gardens. We enjoyed our stay.

Dear Donna, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Well located, venue looks tired, outdated AV Equipment

Customer review rating 4.0/5

Vanessa Business - 13/04/2021 Confirmed reviews ALL

Overall our stay was ok. We had multiple issues with the AV equipment as our laptops are new and not compatible with the projector onsite. Our Dinner took three hours from start to finish. The waiter at breakfast got our orders incorrect multiple times. Some staff had to leave the restaurant and go to the meeting without their breakfast because of the time taken to serve people.

staff were indifferent

Customer review rating 2.5/5

Kevin Couples - 13/04/2021 Confirmed reviews ALL

I appreciate it was Easter time and restaurant booked out, no attempt was made to suggest an alternative Staff needs to be more aware what is happening in local tourist community which has suffered so much

Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback about your stay but I apologise that the staff were unable to assist you in finding or suggesting alternate restaurant bookings in the area, the team normally has this covered but have let you down on this occasion, I am very sorry. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with some improvements with our desk team. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Very good

Customer review rating 4.5/5

Les Friends - 13/04/2021 Confirmed reviews ALL

Excellent staff, good sized rooms, comfortable beds, large bathrooms and great restaurant

Dear Les, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and thankyou for noting the shower door also. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Fantastic stay

Customer review rating 5.0/5

Tijana S. Couples - 13/04/2021 Confirmed reviews ALL

We spent a wonderful 3 days at Mercure Hunter Valley gardens. The staff were friendly, helpful and made our stay very pleasant. The location of the resort is perfect, breakfast and dinner at the restaurant were fantastic.

Dear Tijana, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Excellent :)

Customer review rating 5.0/5

Sara A. M. B. Couples - 12/04/2021 Confirmed reviews ALL

We had our wedding reception in the Mercure and it was amazing, the staff was brilliant, the room was beautiful and we had an amazing night. Cannot thank the staff enough. Highly recommend!

Customer review rating 2.5/5

Kirsten M. A. Friends - 12/04/2021 Confirmed reviews ALL

Hi, It had been some years since staying. The location is fabulous and the staff polite and friendly. The rooms are tired and in need of a renovation. The quality normally reflected in Accor was lacking. Pillows were not comfortable and appeared to be old and well used. No mini bar, only tea or coffee, no minimal options and no complementary biscuits Towels were generous and meet expectations

we enjoy the quiet mid week time

Customer review rating 4.5/5

Anonymous Couples - 12/04/2021 Confirmed reviews ALL

We have always enjoyed our stays at Mercure Hunter Valley Gardens.

Dear Dale, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Wining and Dining in the Hunter

TripAdvisor rating 4.0/5

Col J 11/04/2021 TripAdvisor review

Mecure Resort Valley Gardens although starting to show its age a bit is a straight forward studio style roomed hotel with drive up access to your room. The location is what gives this hotel its advantage by being central to a large number of wineries and restaurant's all within easy walking distance, when visiting wine country this removes the worry of driving, the hotel is even serviced by one of the popular gastro pubs courtesy bus. If simple clean accommodation with all the amenities is what you want in the Hunter then the Mecure Hunter Valley Gardens fits the bill. Just hope you get a room with an upgraded bed mattress as the old one we had was very hard/lumpy resulting in the last two nights being spent on the sofa bed as it was more supportive.

I was impressed!

TripAdvisor rating 4.0/5

Toussainttoujours 11/03/2021 TripAdvisor review

Firstly by the speed of response to a problem with the TV remote, within minutes there was a knock on the door & there was Karen with fresh batteries! Secondly the room was serviced. We have stayed in many hotels during COVID & this was the first time, I was concluding that this was a way to reduce costs. So well done Mercure Resort Hunter Valley Gardens.

Dear Toussainttoujours, Thank you so very much for your lovely review! We hope to welcome you back to the hotel again very soon. Kindest regards, Camille Bardou Rooms Division Manager

Heart of the Hunter.

TripAdvisor rating 5.0/5

Voyage276446 06/03/2021 TripAdvisor review

We keep coming back. Never disappointed. Grounds are lovely Location you couldn't get better.close to most winerys In the Heart of the gardens.Walking distance to village Walking distance to Hunter Valley Gardens Just great.

Dear Voyage276446, Lovely to read that we are able to welcome you back to the hotel every time :) What a pleasure it is to read from our repeat guests! Looking forward to your next visit in the Hunter Valley. Kindest regards, Camille Bardou Rooms Division Manager

Totally recommend it

TripAdvisor rating 5.0/5

chrisandles2021 06/03/2021 TripAdvisor review

Beautiful main building. Very friendly staff. Excellent location, walking distance to many wineries and a distillery. Handy to have a pub with great meals close by. Able to have a drink followed by a pleasant stroll back to the hotel.

Thank you for posting on our TA feed chrisandles2021. Delighted you had a lovely stay. We are very central which is great to be able to park your car and stroll over to many places. We hope to see you in the Hunter again soon. Kind regards Julie @ Mercure

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