Mercure Resort Hunter Valley Gardens

Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.1/5 1,774 reviews

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ALLSAFE approved hotel

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Our accommodation(s)

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,774 reviews

TripAdvisor Rating  4.0/5  1,219 reviews

just 3 days away...

Customer review rating 4.5/5

Myra G. Couples - Confirmed reviews ALL

We had a lovely room for our 3 days, big , spacious and lovely balcony to take in the view or read the papers. The staff we feel were certainly under pressure due to lack of staff, but they all handled it very well, especially the girls on the Dinner run , and I say run, as they were doing their 10000 steps to the bar areas then onto the dinning room .

Dear Myra, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback but also I apologise for the condition of your curtains, this should have been repaired prior to your arrival. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Good location but a bit tired

Customer review rating 3.0/5

Wayne Couples - Confirmed reviews ALL

Good location but we didn't get the room as described in our booking (no glass atrium) and the room & furnishings are looking a bit tired. Cleaning not really up to scratch. Staff were excellent at both checkin/out & in the restaurant. No egg station for breakfast was a bit disappointing as the scrambled eggs were way too creamy for my taste.

Great room and place to venture out

Customer review rating 4.5/5

Maxwellplayer Friends - Confirmed reviews ALL

Excellent

Dear Max, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback particularly from a hotel owner such as yourself. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

We will come again

Customer review rating 4.0/5

Cvr Friends - Confirmed reviews ALL

Meals okay. Pork was a little dry - overcooked ? Keep the building maintenance up.

Dear Clive, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and some good points to continue working on with our property and our owners. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Excellent service

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Best place i have ever stayed, fantastic.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and particularly pleased you had a such a fantastic stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

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Other web-users rate our hotel

  • 628 reviews 9.7/10 Location
  • 1,266 reviews 5.8/10 Room
  • 1,021 reviews 7/10 Service
  • 33 reviews 2.2/10 WiFi
  • 557 reviews 3.6/10 Cleanliness
  • 260 reviews 6.3/10 Breakfast
  • 117 reviews 8.2/10 Pool

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