Mercure Resort Hunter Valley Gardens 4.5 stars

Great staff in tough times

It was our Mum's 80th birthday and we had a family party of 12 to help celebrate . Hannah and Monica in the events department were amazing . they helped with the room and all the government changes that came in so quickly , several on one day . Monica was able to arrange it all and had the room made up beautifully . Our Mum had a lovely time over the two nights . I really would like to say thank you to the front desk staff . bar and breakfast staff and especially to Monica . thank you all very very much . Coralie and family

In these troubled times, our 2 night stay at the Mercure Resort Hunter Valley was like a vitamin pill. An outstanding location with a beautiful room, great food and wonderful staff, it was just what we needed to recharge and face an uncertain world.

All staff friendly and helpful. The Gardens at the hotel were immaculate. Elements was excellent. One small criticism was that the rooms are a bit tired and could do with a revamp.

It was 2 years since our previous visit. We got the same room as requested but thought it was a"little tired'. Perhaps a lick of paint. A few small things - the bed was a bit hard - there were extra pillows but all were the same no note is we wanted a change -no note pad by the phone.

All good but Sarah was a standout -she manage the bar, matre de,waitress and anything thrown -she is a machine

The resort was in a lovely garden setting & we were very pleased to see our lovely big room with adjoining room with our friends which allowed us to get together easily to have some social time. Our big bed was very comfortable & the shower, with a choice of shower heads was great. Bathroom was a very good size with a large countertop. Overall we were very impressed with our stay as the staff were very obliging.

Staff all very nice, good central location less than 100metres from McCuigan wines. Nice full Breakfast was included in our deal which came up as a deal to purchase 2 nights for $300 for two people. Should have more of these kind of deals when the Coronavirus scare ends.

We had a good experience. With the exception of just one staff member, who unfortunately was on reception ( not the only one on reception) we were greeted with enthusiasm and helpfulness. The room was old but well appointed and clean. I would recommend to family and friends.

Room was well appointed and comfortable. Staff were very friendly and helpful

We loved our stay here everything was perfect room wonderful staff great breakfast couldn't complain restaurant the best ever. The only complaint we have is we checked in about 1.30 and we had to come back at 2 to get keys [ half hour really ]

Having stayed twice before at this hotel, I was surprised to see how worn out and tired the rooms have become. The furniture was cracked and stained, the bathrooms cracked and stained, paint peeling, the curtains broken and shabby pillows. The rooms were clean, the sheets were clean, the towels were fluffy and soft, the staff were friendly and helpful. The pool area surrounds need maintenance and cleaning daily.

We always enjoy our stay, staff friendly and helpful.

Two nights and workshosps

We had a great time. The dinner at the restaurant so amazingly good, a real gem. Some of the best food we have tasted anywhere.