Mercure Resort Hunter Valley Gardens 4.5 stars

We highly recommend the Mercure Hunter Valley. Our room was big and luxurious with modern bathroom. The grounds are well kept, neat and tidy with lovely gardens and water features. The restaurant has a lovely outlook. The hotel is well positioned, an easy walking distance to the gardens and short drive to vineyards, restaurants and golf courses. The staff were friendly and welcoming. A wonderful stay. We will be back.

This hotel was quite nice, if not a little rough around the edges. It is beautifully set amongst plenty of gardens and is within walking distance to a number of cellar doors and eateries. Our room had what appeared to be mouse poo inside a cupboard, but this was cleaned up quickly when we told reception about it. However, a further small amount appeared again after the following day. The spa was nice and warm, but the jets didn’t work. We didn’t use the tennis or basketball courts, but they looked like they were in good condition. It was great to see futsal/soccer goals on the basketball court, especially for those travelling with kids. The restaurant was great overall for breakfast and dinner and the staff were wonderful, but the service was quite slow. I think the staff there were working very hard, but perhaps there just weren’t enough of them. I would stay there again, but I would certainly be prepared for the odd issue.

I recently stayed at the Mercure with my family for my delayed 60th birthday which was a hangover from a covid booking last year. The staff couldn't have been more obliging recreating the gathering a year later. Thank you all. We had a very nice dinner at Elements, the whole family was catered for with room selection and the location of the hotel is so good with a few cellar doors within walking distance, the gardens and the village. All in all an extremely pleasant stay at the Mercure Hunter Valley Resort.

Staff were always very helpful and polite. A globe was replaced within 2 hours of reporting it broken. Great breakfast and choices and the resturant for dinner was also very nice. Nice rooms with good outlook and close to everything we wanted - we walked most places. Pool area and gardens lovely but could be better lit at night to make the most of it - not floodlights, but more subtle lighting around and in pool and surrounding gardens. We enjoyed our stay.

Overall our stay was ok. We had multiple issues with the AV equipment as our laptops are new and not compatible with the projector onsite. Our Dinner took three hours from start to finish. The waiter at breakfast got our orders incorrect multiple times. Some staff had to leave the restaurant and go to the meeting without their breakfast because of the time taken to serve people.

I appreciate it was Easter time and restaurant booked out, no attempt was made to suggest an alternative Staff needs to be more aware what is happening in local tourist community which has suffered so much

Excellent staff, good sized rooms, comfortable beds, large bathrooms and great restaurant

We spent a wonderful 3 days at Mercure Hunter Valley gardens. The staff were friendly, helpful and made our stay very pleasant. The location of the resort is perfect, breakfast and dinner at the restaurant were fantastic.

We had our wedding reception in the Mercure and it was amazing, the staff was brilliant, the room was beautiful and we had an amazing night. Cannot thank the staff enough. Highly recommend!

Hi, It had been some years since staying. The location is fabulous and the staff polite and friendly. The rooms are tired and in need of a renovation. The quality normally reflected in Accor was lacking. Pillows were not comfortable and appeared to be old and well used. No mini bar, only tea or coffee, no minimal options and no complementary biscuits Towels were generous and meet expectations

We have always enjoyed our stays at Mercure Hunter Valley Gardens.

Mecure Resort Valley Gardens although starting to show its age a bit is a straight forward studio style roomed hotel with drive up access to your room. The location is what gives this hotel its advantage by being central to a large number of wineries and restaurant's all within easy walking distance, when visiting wine country this removes the worry of driving, the hotel is even serviced by one of the popular gastro pubs courtesy bus. If simple clean accommodation with all the amenities is what you want in the Hunter then the Mecure Hunter Valley Gardens fits the bill. Just hope you get a room with an upgraded bed mattress as the old one we had was very hard/lumpy resulting in the last two nights being spent on the sofa bed as it was more supportive.

Firstly by the speed of response to a problem with the TV remote, within minutes there was a knock on the door & there was Karen with fresh batteries! Secondly the room was serviced. We have stayed in many hotels during COVID & this was the first time, I was concluding that this was a way to reduce costs. So well done Mercure Resort Hunter Valley Gardens.

We keep coming back. Never disappointed. Grounds are lovely Location you couldn't get better.close to most winerys In the Heart of the gardens.Walking distance to village Walking distance to Hunter Valley Gardens Just great.

Beautiful main building. Very friendly staff. Excellent location, walking distance to many wineries and a distillery. Handy to have a pub with great meals close by. Able to have a drink followed by a pleasant stroll back to the hotel.