Dear Roger, We thank you for taking the time to provide us with your feedback. We are glad you found your room comfortable and spacious, and that you enjoyed our breakfast and bar. That said, we are sorry the absence of a full restaurant did not meet your expectations. Our bar, El Rincón de Albia, offers a selection of hot and cold snacks throughout the day, and we are lucky to be surrounded by a wide choice of restaurants within a short walk. Finally, it is wonderful to hear that our team made you feel well looked after. Your kind words about their helpfulness mean a great deal to us. We do hope to be able to welcome you back in the future. Kindest regards, Sito Pons, General Manager

Dear Graham, We are thrilled that you had such a great stay with us and found our hotel so conveniently located for exploring Bilbao. Our team takes real pride in making every guest feel welcome, so it is wonderful to know that our check-in staff and the wider team left such a positive impression on you and your partner. We are also glad you appreciated the upgraded room, it is always a pleasure to offer our loyal Gold members a little extra comfort when availability allows. Thank you again; we look forward to welcoming you back soon. Kind regards, Sito Pons, General Manager

Dear David, Guest feedback is important to us, and we appreciate you sharing your impressions. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that connecting to our complimentary WiFi proved difficult during your time with us, especially as it is available throughout the hotel and should have worked without issue. Our front desk team is always on hand to assist with any connection troubles, and we would have been happy to help resolve this right away. The ease of accessing our facilities is something we take seriously, and your feedback has been noted. Your overall impression and the value you perceived from your stay matter greatly to us, and we are sorry that we fell short on this occasion. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Sito Pons, General Manager

Lieber Norbert M., vielen Dank für Ihren positiven Kommentar. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns rundum genossen haben und sich bei uns wohlgefühlt haben. Dass Ihnen unsere zentrale Lage so zugesagt hat, ist für uns eine schöne Bestätigung. Unser Hotel liegt ideal, um Bilbao zu entdecken, vom Guggenheim-Museum bis zur Altstadt ist alles schnell zu Fuß erreichbar. Besuchen Sie uns doch auch in der Zukunft wieder, Sie sind immer ganz herzlich willkommen bei uns. Freundliche Grüße Sito Pons, General Manager

Dear Amber, Thank you for writing a review. We are delighted that our central location made it easy for you to explore Bilbao, and it is lovely to know you found the area quiet and the beds comfortable. We appreciate your kind words about our friendly staff and are glad we could offer you an early check-in upon arrival. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the issues you encountered with the shower and the overall lighting in your room. The comfort of our guests is important to us, and we always encourage reaching out during your stay so our team can assist promptly with any concerns. We also understand your disappointment regarding your anniversary celebration. While we take note of special occasions, we clearly fell short on this visit and we are sorry for the missed gesture. Nonetheless, it is wonderful that you appreciated the generous room dimensions and found the accommodation well suited for a couple’s getaway. Finally, we are pleased that your loyalty as a longstanding Accor member brought you to our hotel, and we are grateful you chose to celebrate such a meaningful milestone with us. We hope to have the pleasure of welcoming you back. All the best. Sito Pons, General Manager

Dear Monica, We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted that our team made you feel so welcome and that you found the beds wonderfully comfortable. Our hotel was renovated in 2016 and we take great pride in the modern décor and sparkling cleanliness of our rooms, so it is a pleasure to know this stood out to you. That said, we are sorry that the room service selection did not fully meet your expectations. Your preference for more varied and lighter options is noted, and we always welcome guests to speak with our team if they need help finding something suitable. Nonetheless, our very central location places you just steps from the Gran Vía, the Old Town and the Guggenheim, making it easy to explore the best of Bilbao on foot. We hope to welcome you back for an improved stay in the future! Best wishes, Sito Pons, General Manager

Dear Dennis, Please accept our sincere thanks for this kind feedback. We are thrilled that our front desk team made such a warm impression on you. Knowing they greeted you with genuine smiles and answered every question with ease means the world to us. Our entire team takes pride in being helpful, and we are glad this spirit reached you beyond reception too. From the bartender to the housekeeper, everyone works to make each stay feel effortless and welcoming. We love that you felt this consistency throughout your visit. It reflects the care our staff brings every day, regardless of who is watching. We would love to have the chance to welcome you back. Kind regards, Sito Pons, General Manager

Dear Michele, We are grateful for the time you took to review your recent visit. We are delighted that you found your room comfortable and well laid out, and that our team made you feel welcome with their friendly and helpful service. It is also a pleasure to know that you enjoyed the relaxing atmosphere of our bar area and noticed the cleanliness and amenities we provide. That said, we are sorry that the natural light in your room did not fully meet your expectations. Some of our interior rooms do have smaller windows, which can make them feel a bit darker. Our central location means we are surrounded by other buildings, though we do offer different room types and our reception team is always happy to help guests find one that suits their preferences. Nonetheless, we are pleased that your overall stay was a very good one and that you had everything you needed to feel at home. Finally, we are glad you appreciated our central location, perfect for exploring Bilbao’s main sights. It would be a pleasure to welcome you again. Best regards, Sito Pons, General Manager

Beste Theo, Hartelijk dank voor het delen van uw ervaringen. Met veel plezier lezen wij dat u een fijn verblijf heeft gehad bij ons, en dat u zowel ons hotel als het ALL Accor-loyaliteitsprogramma met een 9 heeft beoordeeld en zou aanbevelen. Uw tevredenheid en vertrouwen waarderen wij enorm, en dit motiveert ons om deze hoge standaard aan al onze gasten te blijven bieden. Hopelijk mogen wij u in de nabije toekomst nogmaals van dienst zijn. Met vriendelijke groet, Sito Pons, General Manager

Dear Henry R., Thank you for this high rating. We are delighted that you found our location perfect for exploring Bilbao, with major attractions just a short walk away. Our team takes great pride in maintaining the hotel to a high standard, so it is rewarding to hear that you found everything well kept and had nothing to complain about. We would love to welcome you back on many more occasions. Best wishes, Sito Pons, General Manager

Dear Elizabeth, Thank you very much for your feedback. We are glad you found our beds comfortable and enjoyed our breakfast buffet during your business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the linen and understand how this affected your peace of mind. Our housekeeping team is always on hand to resolve any issues like this immediately, should you let us know. We also appreciate your thoughts on the value offered, and we take your feedback into careful consideration. Nonetheless, we are delighted that our central location in the heart of Bilbao proved convenient for your visit, with easy access to the Gran Vía, the Guggenheim Museum and the old quarter. We look forward to the pleasure of welcoming you back. Best regards, Sito Pons, General Manager

Dear Dan, Thank you for reviewing your visit. We are delighted that our young colleague at reception made such a warm impression during your check-in and check-out. We are also glad we could find you a quiet room suited to your needs. That said, we are sorry that the ironing setup in your room did not match your preference. Our team is always happy to help with any in-room requests, so please let us know next time and we will do our best to assist. Finally, our central location makes it easy to explore Bilbao, and we hope you were able to enjoy the nearby restaurants and sights during your business trip. We all hope we have the pleasure of seeing you again. Best regards, Sito Pons, General Manager

Dear Ariadna, Thank you for taking the time to share your thoughts. We are delighted that Lucas made such a warm impression when you arrived. Our team takes real pride in being helpful and welcoming, so it means a lot to hear that he was polite, kind, and ready to assist with anything you needed. We are also glad you found your room spacious and comfortable. A great night’s sleep on a good mattress makes all the difference, and our central location puts the best of Bilbao right on your doorstep. Having our private parking with direct hotel access is something we know our guests value, and we are pleased it added to your convenience. We are thrilled that everything felt perfect and that you enjoyed a memorable stay as a couple. We hope you will return for a memorable stay. Best wishes, Sito Pons, General Manager

Dear L., Please accept our sincere thanks for this glowing review. We are delighted that our central location made it easy for you to enjoy the bars and snacks in the surrounding area. It is great to know you found the booking process straightforward on our website, and that our hotel served as a convenient base for your couple’s trip. Our team is also pleased you appreciated the lively neighbourhood with its many dining options just steps away. The entire team looks forward to welcoming you back in the future. Best wishes, Sito Pons, General Manager

Dear Sven, Thank you for choosing our hotel and for sharing your review. It is wonderful to hear that our staff made such a positive impression and that our central location suited your plans. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your comments about the room condition, the check-in delay, and our sustainability approach have been noted. We appreciate you sharing these observations. Nonetheless, we are glad our team and our position in the city contributed positively to your time in Bilbao. We look forward to welcoming you back in the future. Best wishes, Sito Pons, General Manager

Dear Zsuzsanna, Thank you for taking the time to review your recent stay. We are delighted that you enjoyed our central location and found our team friendly. We also love that the Rincón de Albia bar made such a good impression, it is a space we take great pride in. That said, we are sorry the parking access felt a bit tight for you. Our garage entrance is situated on Calle Uribitarte, at a different height from the main entrance on Calle San Vicente, which can make the approach less intuitive. We do recommend reserving a space in advance so our team can guide you smoothly upon arrival. Nonetheless, we are glad you had a comfortable stay overall and appreciated the atmosphere at our lobby bar. We look forward to welcoming you back on a future trip. Best regards, Sito Pons, General Manager

Dear Diane L., Thank you very much for this kind review. We are delighted that you found our location superb and your room extremely comfortable. Our team takes real pride in helping guests settle in smoothly, so it means a lot that the reception staff made your arrival easier with clear parking guidance. We are also glad you enjoyed our breakfast buffet. Our kitchen team works hard to offer a fresh and varied selection each morning, and we love that you appreciated the clean, relaxed atmosphere of the dining room. Your husband’s ease with the ALL rewards programme is wonderful to hear. We value your loyalty as a Classic member and we are pleased the booking process felt straightforward. The entire team looks forward to seeing you again in the future. Kind regards, Sito Pons, General Manager

Dear Piotr, Thank you for this high rating. We are delighted that your third stay with us left you just as satisfied as the previous ones. Our team is proud that you found everyone at reception, the bar, and breakfast so friendly and welcoming. We are also glad you appreciated the spacious room and the comfortable bed, and that you started your day enjoying the varied breakfast. It is wonderful that your Platinum benefits were fully honoured and that the little bottle of cava made your arrival feel special. We love creating moments that make you want to return. We hope to see you for another enjoyable stay, Kind regards, Sito Pons, General Manager

Dear Carrie N., Thank you very much for this kind review. We are delighted that our central location made your stay in Bilbao so convenient. It is great to know you found the hotel both comfortable and efficient, as we design every detail to help our guests feel at ease. Our team takes pride in offering a smooth and relaxing experience, and we are glad you had a very pleasant time with us. We all look forward to seeing you again in the future. Best regards, Sito Pons, General Manager