Mercure Pakenham

Customer review rating (ALL Rating) 4.7/5 625 reviews

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77 Racecourse Road, 3810 Pakenham, Australia

Description

Hotel extras

  • Ideally situated across from Cardia Club open 7 days a week

  • 500m from Pakenham Train Station

  • 64 spacious guest rooms and apartments for all of your needs

  • Reception Hours 7am - 10pm (7 days a week)

Our accommodation(s)

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Hotel location

Mercure Pakenham

77 Racecourse Road
3810 Pakenham
Australia

GPS:-38.0768, 145.49351

Telephone
Fax +61 3 5618 3500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

MERCURE PAKENHAM RESTAURANT

Mercure Pakenham Restaurant Offering contemporary cuisine to guests between the hours of 7am-11am

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  625 reviews

TripAdvisor Rating  4.0/5  5 reviews

Excellent service

Customer review rating 5.0/5

Marius Business - Confirmed reviews ALL

Excellent service from the lady at the reception, she was very polite and helpful.

Clean and modern

Customer review rating 3.5/5

Ed Families - Confirmed reviews ALL

Good stay, nice and clean rooms, polite staff. Breakfast menu could be improved by a lot for the price.

Lovely hotel

Customer review rating 4.0/5

Lynda Couples - Confirmed reviews ALL

The Mecure Packenham came to the rescue when we found ourselves in a dive of a motel. Our room was very clean and quiet. The bed was a little firm for me, but not uncomfortable. We requested additional pillows and towels, which were happily provided. We would definitely stay again.

Dear Lynda G., We very much appreciate your comments regarding your stay at the Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Coffey General Manager

Mmmm …slipped a bit

Customer review rating 3.0/5

Richard Couples - Confirmed reviews ALL

Found crumbs on the floor … and used underwear in an overhead cupboard. Not what we expected as we stay for a night most weeks

Dear Richard P., Thank you for taking the time to tell us about your experience at the Mercure Pakenham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Coffey General Manager

Staff were very frfiendly.

Customer review rating 3.5/5

Shelley C. Business - Confirmed reviews ALL

Friendly staff. Nice room. The 3rd floor had a very unpleasant smell.

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Other web-users rate our hotel

  • 125 reviews 9.3/10 Location
  • 430 reviews 9/10 Room
  • 381 reviews 9.2/10 Service
  • 5 reviews 9.1/10 WiFi
  • 260 reviews 8.8/10 Comfort
  • 207 reviews 9.6/10 Cleanliness
  • 133 reviews 9.7/10 Vibe
  • 86 reviews 5.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.