Mercure Pakenham

was excellent, could not fault it from the booking, to the reception, greeting, your receptionist was excellent, we were able to have an early checkroom having driven 3 hours down to pakenham. Room was brilliant, large, clean, great bed., beautiful bathroom, large tv, loved the bedhead, going to look for one for myself. had the continental breakfast on departure. 5 star.

Clean omfortable and great breakfast

Room rate was very reasonable for the size and quality of the room (233) were we stayed. Quality for money. Loved the large TV. Instructions for the TV remote use were very good. The instructions for the Air Conditioner were in very, very small print and could be more useful if produced in the same format as the TV remote, ie with pictures/diagrams of the functions and their use. When were were ready to check out there was a sign on the reception desk saying "Back in 5 minutes". I found this to be inconvenient as we had an appointment to be at and we needed to pay for a bottle of water we had used. The cleaning staff were mopping the floors in the lobby and were very helpful and took the details of our room and the $3.00 in cash that I left with her. Sorry I did not ask for her name, as she was very helpful and friendly. I understand that the staff may need have a break, but as a duty of care there should be a minimum of 2 people to be available to respond to customers needs on the front desk at all times. We would definitely use this venue again in the future as it is centrally located for our needs.

Stayed overnight after day trip to Phillip island. Great room immaculate new facility. Loved the comfy king size mattress and large TV. Nice meal in Catalina Club next door. Nothing to dislike.

Great size hotel and location suited us. The only downside is Bistro not fully open, we followed recommendations to eat out for dinner at Shanikas. Good to have laundry facilities. Room spacious and lovely shower. The only issue we had is with air on, which kept cutting out and was making odd noises.