Mercure Pakenham 4 stars

Customer review rating (ALL Rating) 4.6/5 769 reviews

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Mercure Pakenham - Image 1
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Mercure Pakenham - Image 4
77 Racecourse Road, 3810 Pakenham, Australia

Description

Hotel extras

  • Ideally situated across from Cardia Club open 7 days a week

  • 500m from Pakenham Train Station

  • 64 spacious guest rooms and apartments for all of your needs

  • Reception Hours 7am - 8pm (6pm on Sundays)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room with 1 King bed

Photo out of - Privilege Room with 1 King bed

Spacious modern room, containing a king size bed. Free WIFI, safe, coffee & tea making facilities and bathroom with shower.

Max. number of persons
2
Area
From 38 m² / 409 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 38 m² / 409 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Spacious modern room, containing 2 Queen size beds. Free WIFI, safe, coffee & tea making facilities and bathroom with shower.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Two Bedroom Luxury Suite with 2 Queen beds

Photo out of - Two Bedroom Luxury Suite with 2 Queen beds

Spacious modern two bedroom suite, containing a 2 queen size beds. Free WIFI, safe, coffee & tea making facilities and bathroom with shower.

Max. number of persons
4
Area
From 58 m² / 624 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Pakenham

77 Racecourse Road
3810 Pakenham
Australia

GPS:-38.0768, 145.49351

Telephone
Fax +61 6135941103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 64 rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Catering

One Restaurant

One Bar

Business

2 Meeting rooms

MERCURE PAKENHAM RESTAURANT

Photo out of - MERCURE PAKENHAM RESTAURANT

Discover Bistrot Le Mode, where French bistro dining meets warmth, flavour and elegance. Enjoy seasonal plates, classic French-inspired flavours and thoughtfully curated wines, cocktails and aperitifs in a welcoming setting.

Cooking style
French
Capacity
65
Accessibility
Accessible service
3810 Pakenham, Australia
Telephone +61 3 5941 1103
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Salt-free menu
  • Vegetarian menu

Discover Bistrot Le Mode, where French bistro dining meets warmth, flavour and elegance. Enjoy seasonal plates, classic French-inspired flavours and thoughtfully curated wines, cocktails and aperitifs in a welcoming setting.

Mercure Pakenham Bar offering refreshing beverages daily to guests

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  769 reviews

Customer review rating 4.0/5

Brenda W. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Jason E. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Robert M. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Narelle S. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Marion S. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Jason E. Couples - Confirmed reviews ALL

staff where amazing no issue with them at all

Customer review rating 5.0/5

Robert M. Couples - Confirmed reviews ALL

quick stopover staff were friendly and helpful overall a great stay

Customer review rating 5.0/5

Narelle S. Couples - Confirmed reviews ALL

Our stay was restful. Everything is well presented and comfortable. Dinner at the French restaurant downstairs was 10 out of 10. Definitely recommend eating dinner at the restaurant if staying.

Customer review rating 4.5/5

Marion S. Friends - Confirmed reviews ALL

Room excellent. Stay enhanced by wonderful dining experience in Bistot Lo Mode

Customer review rating 5.0/5

Karen F. Families - Confirmed reviews ALL

The room was clean, the staff were amazing

Customer review rating 4.5/5

Gavin D. Families - Confirmed reviews ALL

staff were very polite and very helpful

Customer review rating 4.5/5

Kim S. Families - Confirmed reviews ALL

We were in Pakenham for a wedding. The access to the pub next door was great. Close to kids activities and transport.

Customer review rating 5.0/5

Ian T. Business - Confirmed reviews ALL

Breakfast food was cool. Staff were excellent.

Customer review rating 5.0/5

Rhonda B. Couples - Confirmed reviews ALL

Love staying at the Mercure Pakenham Beautiful staff and lovely rooms Thank you also to the cleaning staff for your warm smiles, you do a great job

Customer review rating 4.0/5

David B. Families - Confirmed reviews ALL

indos are so dirty you can almost not see through them

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Mercure Pakenham

Customer review rating 5.0/5

Jasmyn S. Couples - Confirmed reviews ALL

Fantastic hotel. Warm welcoming, attentive staff and a great feast! The breakfast is well worth it. Stayed for a friend's wedding.

Dear Jasmyn, Thank you for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed your stay and appreciated the warm welcome and attentive service from our team. It is also fantastic to know that you enjoyed our breakfast and found it well worth it. We are especially pleased that we could be part of such a special occasion as your friend’s wedding. We hope to have the pleasure of welcoming you back again for another memorable stay. Warm regards, Mercure Pakenham Team

Customer review rating 4.5/5

Jennifer T. Couples - Confirmed reviews ALL

Very comfortable hotel. Buffet Breakfast continues to disappoint. Complained last time regarding the cold temperature of the ‘hot selections’. Our stay this time 7 weeks later, nothing had improved. Also this trip, no hot water for shower at 6 am. We were in a hurry to get on the road so no time to complain about this.

Dear Jennifer, Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel very comfortable, however, we sincerely apologise that we have let you down on this occasion. We are particularly concerned to hear that the hot breakfast selections were still not at the expected temperature, especially as you had raised this with us during your previous stay. We also apologise for the lack of hot water at 6:00 am. These are not the standards we aim to deliver, and we understand how disappointing it must have been to experience the same issue again. Your comments have been shared with our Food & Beverage and Maintenance teams for immediate review and follow-up. We genuinely appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with the comfortable and enjoyable experience you should expect from us on your next visit. Warm regards, Mercure Pakenham Team

Customer review rating 4.5/5

Esko V. Business - Confirmed reviews ALL

Very nice place. Susan @ reception was very helpful.

Dear Esko, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed your stay and found our hotel a very nice place to visit. We’ll be especially pleased to share your kind words with Susan, and we’re sure she will appreciate the recognition. We look forward to welcoming you back again soon! Warm regards, Mercure Pakenham Team

Customer review rating 5.0/5

Ken D. Business - Confirmed reviews ALL

Service & Staff excellent

Dear Ken, Thank you for your lovely feedback! We’re delighted to hear that you had a pleasant and comfortable stay and that you found our service and staff excellent. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back again soon! Warm regards, Mercure Pakenham Team

Customer review rating 5.0/5

Heather G. Friends - Confirmed reviews ALL

My girlfriend and I felt like Queens, Beautiful rooms and everyone was welcoming and friendly

Customer review rating 5.0/5

Louise W. Solo - Confirmed reviews ALL

Always a great experience - friendly and welcoming staff at reception- very comfortable beds and pillows - large bathroom and lovely hot showers - l would recommend to replace or clean the kettles - the base inside the kettle was black.

Customer review rating 4.0/5

Rodney V. Families - Confirmed reviews ALL

Everything about our stay was positive except for our breakfasts on both mornings,we found that the food was not hot and our fridge in the room seemed like it wasn’t working properly. Ari was exceptional in the dining room he was very attentive and nothing was too much trouble.

Customer review rating 4.5/5

Judith W. Solo - Confirmed reviews ALL

I was going to be late arriving. I received a call to check expected arrival time and then instructions on where to find my key to get in. It worked well.

Customer review rating 3.0/5

Hemi H. Business - Confirmed reviews ALL

The bed zip was broken and kept coming apart. Apart from that it was okay

Other web-users rate our hotel

  • 185 reviews 9.3/10 Location
  • 560 reviews 8.5/10 Room
  • 498 reviews 8.8/10 Service
  • 7 reviews 8.5/10 WiFi
  • 278 reviews 8.9/10 Cleanliness
  • 276 reviews 8.4/10 Comfort
  • 111 reviews 9.6/10 Vibe
  • 92 reviews 6/10 Breakfast

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