Mercure Pakenham 4 stars

Customer review rating (ALL Rating) 4.6/5 749 reviews

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Description

Hotel extras

  • Ideally situated across from Cardia Club open 7 days a week

  • 500m from Pakenham Train Station

  • 64 spacious guest rooms and apartments for all of your needs

  • Reception Hours 7am - 8pm (6pm on Sundays)

Our accommodation(s)

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Hotel location

Mercure Pakenham

77 Racecourse Road
3810 Pakenham
Australia

GPS:-38.0768, 145.49351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

MERCURE PAKENHAM RESTAURANT

Mercure Pakenham Restaurant Offering contemporary cuisine to guests between the hours of 7am-11am

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  749 reviews

Customer review rating 3.5/5

Jenny M. Couples - Confirmed reviews ALL

This was our second stay at this hotel, booking and check in was terrific, but when we got to the room we discovered empty cans and rubbish in the bedside table drawer. This was after reception had closed so I took a photo and showed it to the receptionist when we checked out. She apologised and said she would mention it to Housekeeping. It’s very disappointing that the room obviously hadn’t been cleaned properly and not up to Accor standard.

Customer review rating 5.0/5

Tanya O. Solo - Confirmed reviews ALL

Beautiful clean rooms, easy access

Customer review rating 5.0/5

Anne R. Couples - Confirmed reviews ALL

From the initial contact at reception, to the farewell at check-out, all staff were extremely friendly and respectful. Room was of a higher standard than expected and was extremely comfortable and luxurious. Also, ground floor which was requested was made available to us.

Customer review rating 5.0/5

Tanya D. Families - Confirmed reviews ALL

Upon checking out l notified the staff to remind housekeeping staff to ensure white mugs were washed, ours had NOT been washed & still contained dried up left over stains & upon turning it over to add coffee granules it was still dirty, reception staff were grateful for this feedback…However in the car as we left my daughter showed me a video of a possible “bed bug” crawling on her white linen pillow case as she got into bed a few hours before l did & she chose not to say anything however l feel this needs to be bought to your attention to perhaps have the rooms sprayed, otherwise we thoroughly enjoyed our short stay & LOVED the room DECOR & settings… Thankyou

Customer review rating 2.5/5

Phil C. Friends - Confirmed reviews ALL

The staff were polite and helpful. However, management should make us aware that there is no food removal service and no restaurant for breakfast at the moment. Also, no servicing of rooms on Sundays. This should be noted on the app before booking. App also says no parking but there is on sight. They do deliver cereal to room with a polite in bar. Cereal was outdated use by date.

Other web-users rate our hotel

  • 175 reviews 9.2/10 Location
  • 555 reviews 8.5/10 Room
  • 450 reviews 8.3/10 Service
  • 7 reviews 8.3/10 WiFi
  • 288 reviews 8.4/10 Comfort
  • 273 reviews 8.7/10 Cleanliness
  • 109 reviews 9.4/10 Vibe
  • 97 reviews 4.5/10 Breakfast

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