Mercure Pakenham 4 stars

Customer review rating (ALL Rating) 4.6/5 762 reviews

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Mercure Pakenham - Image 1
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77 Racecourse Road, 3810 Pakenham, Australia

Description

Hotel extras

  • Ideally situated across from Cardia Club open 7 days a week

  • 500m from Pakenham Train Station

  • 64 spacious guest rooms and apartments for all of your needs

  • Reception Hours 7am - 8pm (6pm on Sundays)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room with 1 King bed

Photo out of - Privilege Room with 1 King bed

Spacious modern room, containing a king size bed. Free WIFI, safe, coffee & tea making facilities and bathroom with shower.

Max. number of persons
2
Area
From 38 m² / 409 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 38 m² / 409 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Spacious modern room, containing 2 Queen size beds. Free WIFI, safe, coffee & tea making facilities and bathroom with shower.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Two Bedroom Luxury Suite with 2 Queen beds

Photo out of - Two Bedroom Luxury Suite with 2 Queen beds

Spacious modern two bedroom suite, containing a 2 queen size beds. Free WIFI, safe, coffee & tea making facilities and bathroom with shower.

Max. number of persons
4
Area
From 58 m² / 624 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Pakenham

77 Racecourse Road
3810 Pakenham
Australia

GPS:-38.0768, 145.49351

Telephone
Fax +61 6135941103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 64 rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Catering

One Restaurant

One Bar

Business

2 Meeting rooms

MERCURE PAKENHAM RESTAURANT

Photo out of - MERCURE PAKENHAM RESTAURANT

Discover Bistrot Le Mode, where French bistro dining meets warmth, flavour and elegance. Enjoy seasonal plates, classic French-inspired flavours and thoughtfully curated wines, cocktails and aperitifs in a welcoming setting.

Cooking style
French
Capacity
65
Accessibility
Accessible service
3810 Pakenham, Australia
Telephone +61 3 5941 1103
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Salt-free menu
  • Vegetarian menu

Discover Bistrot Le Mode, where French bistro dining meets warmth, flavour and elegance. Enjoy seasonal plates, classic French-inspired flavours and thoughtfully curated wines, cocktails and aperitifs in a welcoming setting.

Mercure Pakenham Bar offering refreshing beverages daily to guests

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  762 reviews

Customer review rating 5.0/5

Louise W. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Rodney V. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Judith W. Solo - Confirmed reviews ALL

Customer review rating 3.0/5

Hemi H. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Liza O. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Rodney V. Families - Confirmed reviews ALL

Everything about our stay was positive except for our breakfasts on both mornings,we found that the food was not hot and our fridge in the room seemed like it wasn’t working properly. Ari was exceptional in the dining room he was very attentive and nothing was too much trouble.

Customer review rating 4.5/5

Judith W. Solo - Confirmed reviews ALL

I was going to be late arriving. I received a call to check expected arrival time and then instructions on where to find my key to get in. It worked well.

Customer review rating 3.0/5

Hemi H. Business - Confirmed reviews ALL

The bed zip was broken and kept coming apart. Apart from that it was okay

Customer review rating 5.0/5

Liza O. Families - Confirmed reviews ALL

Easy check in and out, pleasant staff/customer service.

Customer review rating 4.5/5

Keith G. G. Couples - Confirmed reviews ALL

Great rooms very clean and stylish with big TV's. Staff very friendly and helpful. Nice restaurant onsite.

Dear Keith, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our clean, stylish and spacious rooms, along with the large TVs and comfortable facilities. It’s wonderful to know that our friendly and helpful team made a positive impression, and that you also enjoyed having our restaurant conveniently onsite. We truly appreciate your kind words and look forward to welcoming you back for another great stay! Regards, Mercure Pakenham Team

Customer review rating 5.0/5

Kathie H. Couples - Confirmed reviews ALL

Excellent

Dear Kathie Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mercure Pakenham Team

Customer review rating 4.0/5

Veronica F. Families - Confirmed reviews ALL

Convenient and comfortable

Customer review rating 5.0/5

Dianne L. Couples - Confirmed reviews ALL

Susie went out of her way to assist us. Enjoyable stay.

Dear Dianna, Thank you for your lovely feedback. We’re delighted to hear you had an enjoyable stay and that Susie went above and beyond to assist you. We’ll be sure to share your kind words with her. We truly appreciate your feedback and look forward to welcoming you back again soon! Regards, Regards, Mercure Pakenham Team

Customer review rating 3.0/5

Garrie M. Couples - Confirmed reviews ALL

The staff were friendly and great to deal with. But the room cleanliness left a lot to be desired. Upon arrival, there was an old, fermenting glass of red wine that had had been left in one of the kitchen cupboards. Plus there was pet hair and toe nail clippings on the carpet. I took photos because I couldn't believe that would happen in a hotel. Constantly wondering, because of the above, about the cleanliness of/care taken with everything else did not make for a relaxing stay.

Customer review rating 5.0/5

Garth O. Solo - Confirmed reviews ALL

It all ways clean and the staff are friendly

Dear Garth, Thank you for your lovely feedback! We’re delighted to hear that you consistently find the hotel clean and our team friendly. It’s wonderful to have you as a returning guest, and we truly appreciate your continued support. We look forward to welcoming you back again soon! Sincerely, Regards, Mercure Pakenham Team

Customer review rating 5.0/5

Nathan K. Solo - Confirmed reviews ALL

All staff have a genuine care on the quality of stay, I am greeted every morning by house keeping on the way out for the day and anytime you bump into a staff member you’re greeted with smile and conversation. The rooms themselves are spacious and accommodating, bathroom is neat, new and also very spacious. Large TV with all accessibility options ranging from streaming to HDMI usage, the lot. And most importantly an easy sleep due to the comfortable beds. Highly recommended staying here on each individual aspect alone.

Dear Natahan, Thank you so much for your wonderful feedback and for taking the time to share such lovely details about your stay. We’re delighted to hear that you felt the genuine care and warmth from our team, from the friendly greetings each morning to the smiles and conversations throughout the hotel. We’re also pleased that you enjoyed the spacious rooms, modern bathrooms, entertainment options and, most importantly, the comfort of our beds and a good night’s sleep. It’s fantastic to know that every aspect of your stay contributed to such a positive experience. Your kind words and recommendation mean a great deal to us and will certainly be shared with the entire team. We look forward to welcoming you back for another comfortable and enjoyable stay. Regards, Mercure Pakenham Team

Customer review rating 4.5/5

Graham B. Couples - Confirmed reviews ALL

Efficient smooth check in and parking right close to door and lift.

Dear Graham, Thank you so much for your lovely feedback! We’re really pleased to hear that everything from check-in and parking to our location made your stay easy and comfortable. It’s wonderful to know you enjoyed the hotel, and we truly appreciate you choosing to stay with us. We hope to welcome you back again soon! Regards, Mercure Pakenham Team

Customer review rating 4.5/5

Maxine F. Friends - Confirmed reviews ALL

See above

Dear Maxine, Thank you so much for your wonderful feedback! It’s lovely to hear that you had such a great experience from the moment you booked through to check-out. I’ll be sure to share your kind words with Macarena at Reception and our breakfast team member; they’ll be delighted to know they helped make your stay special. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! Warm regards, Mercure Pakenham Team

Customer review rating 3.5/5

Kerryn P. Friends - Confirmed reviews ALL

Disappointed to not have twin beds as we specifically asked for when we booked back in June. The roll out had to be bought in after we alerted reception.

Dear Kerryn, Thank you for sharing your feedback. I’m truly sorry that your twin-bed request, made when you booked in June, was not arranged before your arrival, and that you had to contact Reception for the rollaway bed. I completely understand your disappointment. We would love the opportunity to welcome you back and provide the stay you should have experienced. Please be assured that we’ll take extra care to ensure your requests are looked after personally next time. We hope to see you again soon. Regards, Mercure Pakenham Team

Customer review rating 4.0/5

Cheryl D. Friends - Confirmed reviews ALL

Loved the hotel, location is perfect for commute to Melbourne

Dear Cheryl, Thank you so much for your lovely feedback! We’re thrilled to hear you loved the hotel and found our location perfect for getting into Melbourne. It was a pleasure having you stay with us, and we’d be delighted to welcome you back next time you’re in the area! Regards, Mercure Pakenham Team

Customer review rating 5.0/5

Helen S. Business - Confirmed reviews ALL

Very relaxing a well situated location. Clean spacious room and friendly staff

Dear Helen, Thank you so much for your lovely feedback! We’re thrilled to hear you had such a relaxing stay and enjoyed our convenient location, spacious room and friendly team. It was a pleasure having you with us, and we hope to welcome you back again soon! Regards, Mercure Pakenham Team

Customer review rating 4.5/5

Mark J. Business - Confirmed reviews ALL

Just an overnight work trip, staff were extremely professional and friendly.

Customer review rating 4.5/5

Vanessa H. Couples - Confirmed reviews ALL

Comfortable stay & staff very pleasant and accommodating

Customer review rating 3.5/5

Jacquie K. Business - Confirmed reviews ALL

convenient and relaxing. Only criticism was the marble surfaces seemed like they hadnt been wiped and I had to get a facewasher and wipe them.

Other web-users rate our hotel

  • 180 reviews 9.2/10 Location
  • 560 reviews 8.5/10 Room
  • 473 reviews 8.6/10 Service
  • 6 reviews 8.3/10 WiFi
  • 282 reviews 9.1/10 Cleanliness
  • 268 reviews 8.4/10 Comfort
  • 106 reviews 9.6/10 Vibe
  • 94 reviews 5.3/10 Breakfast

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