Mercure Pakenham

Customer review rating (ALL Rating) 4.6/5 850 reviews

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77 Racecourse Road, 3810 Pakenham, Australia

Description

Hotel extras

  • Ideally situated across from Cardia Club open 7 days a week

  • 500m from Pakenham Train Station

  • 64 spacious guest rooms and apartments for all of your needs

  • Reception Hours 7am - 10pm (7 days a week)

Our accommodation(s)

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Hotel location

Mercure Pakenham

77 Racecourse Road
3810 Pakenham
Australia

GPS:-38.0768, 145.49351

Telephone
Fax +61 6135941103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

MERCURE PAKENHAM RESTAURANT

Mercure Pakenham Restaurant Offering contemporary cuisine to guests between the hours of 7am-11am

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  850 reviews

TripAdvisor Rating  4.0/5  6 reviews

Customer review rating 2.0/5

Andrew D. Families - Confirmed reviews ALL

The rooms are large and new. However the fittings are minimal. A tiny basin area with very small shelves, no sound proofing. On the Saturday night a group of around 8 people returned from a wedding and had a loud after gathering at the top of the stairs near our room. The lack of sound proofing woke us and despite requests for the people to quieten down of go somewhere else, they remained too noisy for us to get to sleep. The lack of any management or security on-site after 9pm is very poor for a Mecure Hotel. Also the drapes when pulled back exposed us to the carpark, but the room lighting was otherwise poor. Few powerpoints and charge points are provided and the iron cord to the available power point meant ironing squeezed up in one corner. The absence of any houeskeeping on the Sunday night was also very poor, adn unknown to us until we returned that night. At least leave additional towels and make sure this is clearly known at booking and check-in. A shame - the properly is fairly smick - especially for Pakenham, but it reeks of cost cutting at the expense of guest experience on many fronts.

A NIGHTMARE

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Arrived at the Mercure Pakenham approx 7.30pm on the 3rd of November only to find out that reception closed at 7pm......... no indication of this when i booked, called the after hours number - they could not locate my name or booking reference despite me having my Booking.com reference and also my Mercure reference, tried by name, tried by my work name - nothing - eventually I was advised by the after hours monitoring service that there was nothing they could do and I would have to sort it with the Mercure on Monday Morning. So its now 8.30pm on Sunday night.... managed to locate and book into a very questionable motel for the evening. called into the Mercure Pakenham on Monday morning and my booking was located in a matter of minutes. very unimpressed.

Excellent hotel, exceptionally clean, great staff

Customer review rating 5.0/5

Tony A. Couples - Confirmed reviews ALL

Rooms were presented clean and tidy, everything we needed, staff were excellent.

good stay comfy

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

only issue was the wind noise on louvers

well located

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

good stay, clean and tidy and spaciuos room and bathroon

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Other web-users rate our hotel

  • 168 reviews 9.5/10 Location
  • 566 reviews 8.9/10 Room
  • 487 reviews 9.3/10 Service
  • 6 reviews 8.6/10 WiFi
  • 331 reviews 8.6/10 Comfort
  • 274 reviews 9.5/10 Cleanliness
  • 158 reviews 9.8/10 Vibe
  • 127 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.