ibis Poznan Polnoc Hotel 2 stars

Dear Madame, Thank you for taking the time to tell us about your experience at the ibis Poznan Polnoc. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnieszka Blasik General Manager

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Poznan Polnoc. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Bartłomiej Królikowski Front Office Manager

Dear sir Thank you very much for leaving a review regarding your stay at our hotel. We are glad that you appreciated our contribution to the work performed. We invite you to visit us again and wish you a good day. Sincerely, Bartłomiej Królikowski Front Office Reservations

Dear Sir, Thank You very much for sharing Your opinion with us regarding Your stay in our hotel. We hope that You will visit us again and describe Your entire stay in more detail, it will be especially valuable for us, because we will know what to change to deserve the maximum level of estimate. Than You very much again and have a great day. Sincerely, Bartłomiej Królikowski Reception and Booking Manager

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Poznan Polnoc. It is always a pleasure to receive positive feedback. I would like to clarify that the voucher is granted to the above classic card statuses, thus the receptionist could not issue a welcome voucher. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bartłomiej Królikowski Front Office Manager

Szanowny Panie, Serdecznie dziękujemy za pozostawienie opinii dotyczącej pobytu w naszym hotelu. Dziękujemy również za pokazanie słabych punktów według Pana odczuć, zostaną one wyeliminowane. Gwarantujemy iż podczas kolejnego pobytu zauważy Pan zmiany i napewno doceni nasze zaangażowanie w wykonywaną pracę. Życzymy udanego dnia i zapraszamy ponownie do odwiedzin naszego hotelu. Ż poważaniem, Bartłomiej Królikowski Kierownik Recepcji i Rezerwacji

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Poznan Polnoc. We wish You nice day. Sincerely, Bartłomiej Królikowski Front Office Manager

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Poznan Polnoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnieszka Błasik General manager

Szanowny Panie, Dziękujemy za podzielenie się z nami wrażeniami z pobytu w hotelu ibis Poznań Północ. Jest nam niezmiernie miło, iż wyjechał Pan od nas zadowolony, Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Stanowi zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Serdecznie zapraszamy podczas kolejnej wizyty w Poznaniu:) Z poważaniem, Agnieszka Błasik Dyrektor hotelu

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Poznan Polnoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnieszka Błasik General Manager

Dear Sir, Thank you very much for leaving the booking comment. However, I would like to clarify whole situation. When I was informed about the whole situation, and I spoke with You Sir over the phone, of course we changed the date to a new one (11/12.06.2019). Confirmation of the new booking dates couldn’t be sent because you made the reservation through the intermediary (booking.com). The change of date is only our private contract because reservation are restricted (conditions : The amount due is not refundable even if the booking is cancelled or modified – You must make a new reservation if You want change arrival date). Trying to calm whole situation and hope for future cooperation, we changed the dates despite the reservation conditions like We speak over the phone. But despite the change date of arrival on 11/12.06.2019, You Sir did not show up either. Moreover, as I know you also called to the hotel that you need reservation for 10/06/2019 and we made it for you for 10/12.06.2019. The information that payment will be required was replied to you over the phone. You only asked, if we have reservation under your name for term 10/11.06.2019. As I know you came to our hotel on 10.06.2019 and we both know that reservation for this term needed to be paid when check in. I am so sorry but you provided only your name, we did not know that it is also for the following day under different name (the name of person who made the reservation for you). Therefore, the lack of communication can be accused in this case – I’m terribly sorry about that, but looking at the ratings that other guests leave and the work of my subordinates, I can safely say that the rating what You left Sir was quite unfair. Especially since you were not physically our guest and you perfectly knew the conditions of the reservation. However, I hope that our cooperation will not end and you will understand the essence of the whole problem without blaming us. We wish You nice day. Best Regards, Bartłomiej Królikowski Front Office Manager

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Poznan Polnoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bartłomiej Królikowski Kierownik Recepcji i Rezerwacji

Dear Guest, Thank you for sharing your feedback to us. we are very sorry to hear that in room was too hot, I kindly ask at next time report this to the staff immediately, this information would certainly help us to solve this problem Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Bartłomiej Królikowski Kierownik Recepcji i Rezerwacji

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Poznan Polnoc. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnieszka Blasik General Manager

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Poznan Polnoc. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Bartłomiej Królikowski Front Office Manager