Novotel Poznan Centrum Hotel 4 stars

Friendly staff at the reception, clean room. Good breakfast.

All was fine. Except service that was actually terrible. We wanted to order food from our room. No answers to our calls to "Reception", "Room Service" or "Restaurant". We finally decided to order food at the bar. After 50mn, i tried to call again to know when will we get the food - no answer. Finally i decided to go to ask at the reception. I was welcomed by a man at the reception than was very rude with me. He told me that it's not his fault, they are not enough staff at the moment, thererefore i should not complain and go back to my room (!). Not even a word like "sorry" or "appologize". I work my self in the Horeca industry, i perfectly understand how though is the situation at the moment due to the Covid crisis, but it does not allow the staff to be rude and unpolite. All the rest was good: perfect room and food.

I am often coming to Poznan on a business trip and always feel welcome at your hotel due to the always very friendly staff at reception and bar and restaurant. Due to Covid, restaurant was closed but room service worked quick and easy. Executive room is very comfortable and I like the fact it has a bathtub.

Service, Food was a high level and very satisfactory. The bed Matress could be harder.

Good preprartion for covid (room with window which could be opened / no room service) Unfortunately not all guest were following the rule to wear a mask

I enjoyed staying at Novotel

From the start I felt very welcomed and expected. Due to room change there was some communication before my stay which I appreciate because arriving at the hotel, tired I don't like to deal with anything. Room change worked out in out advance and was super clean and spacious. We slept very well and had an early breakfast. Breakfast was very well executed (not always a case especially with COVID excuse) and staff very attending. Thank you all for making my stay relaxing.

Very positive.

Staff, friendly efficient and very helpfull. Coffee at coffee wise was wxcellent, bar service was outstanding. However room air con was a problem, it was at 20 deg c if you turned it down, the damn thing went back to 20 after five minutes.

Great location. Near to centre. Clean and working amenities. Service is good. Helpful reception. Very fast service. User-friendly access to all facilities. Near to many good malls and restaurants. Near to train station too.

Old furniture, no air conditioning and fixed windows in the room. Difficult to get any fresh air inside. First offered room not having any lights inside. Breakfast room very busy, no place to sit. Not working lifts as an evergreen (two ladies stacked in for 20 minutes). Queuing at reception is a standard not surprise here.

Professional and pleasant greeting when checking in The room was clean and comfortable WIFI was working well, had no trouble to work with my laptop The bathroom well prepared with shampoo and shower gel separately

This time, I got a much better impression of the hotel than the last time I stayed there. After the renovation, the bar area downstairs and the restaurant look much better. The service was also much better than before; in particular the restaurant staff were extremely helpful. However, the restaurant area is small right now and it was incredibly crowded on the three days when I had breakfast there. Another problem is catching the elevator - solemnities you have to wait for like 10 minutes Still, the location is great.

Excellent service from all of the staff , particularly the reception teams, both helpful and accommodating Room was clean and comfortable with adequate supply of facilities Breakfasts interesting with lots of choices. Tables cleared and cleaned quickly

Everything was great / only the A/C system wasnt adjusting so well / very well located near the centre stuff very helpful Very good for short business visits / many options for after working hours ....