Novotel Poznan Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 1,693 reviews

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Description

Hotel extras

  • Close to the old town

  • The tallest and largest hotel in Poznań, with windows that can be opened

  • Conference facilities with rooms up to 10,226 sq. ft. (950 m²)

  • Free WIFI and satellite TV

  • Video surveillance in parking, non-guarded parking

Our accommodation(s)

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Hotel location

Novotel Poznan Centrum

pl. Andersa 1
61-894 POZNAN
Poland

GPS:52.401458, 16.924302

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Enjoy international dishes in the Winestone restaurant. Our special children's menu is sure to satisfy the tastes of our younger guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,693 reviews

TripAdvisor Rating  3.8/5  1,210 reviews

Certificate of excellence 2025

Uncomfortable Stay Due to Poor Room Conditions and Unhelpful Staff

TripAdvisor rating 2.0/5

Neel_S_Shah Couples - TripAdvisor review

We stayed at Novotel Poznań starting on May 2nd, and unfortunately, the experience was disappointing. Upon check-in, we were given no information about our stay—no details about breakfast, restaurant location, or hotel facilities. Our first room (815 on the 8th floor) was not properly cleaned, but more importantly, it felt like a heat chamber. The outside temperature was 29°C, and the air conditioning in the room was completely non-functional—not even the fan worked. I contacted reception and was surprised by the dismissive and rude response. I was told that management had decided to keep the AC off until after the long weekend and that nothing could be done until the manager returned from holiday. I was even told to "just leave a review" if I was unhappy. We tried opening the window, but there was no proper air circulation—not even in the bathroom. Eventually, I returned to reception and spoke to another staff member who was much more understanding. They kindly offered us another room (709 on the 7th floor), which had a different cooling system. The fan worked, and while the cooling wasn’t ideal, it was enough for us to manage some rest. Overall, the lack of customer care and responsiveness from the reception staff was disappointing, especially for a hotel in this category. I’m grateful to the one staff member who helped us eventually, but unfortunately, this stay did not meet expectations.

Customer review rating 5.0/5

Iwona S. Families - Confirmed reviews ALL

Pobyt w tym hotelu to sama przyjemność. Hotel znajduje się w centrum miasta, blisko do komunikacji miejskiej, cisza. Obsługa bardzo miła i pomocna, pokoje czyste, śniadanie smaczne.

Szanowna Pani Iwono, Cieszymy się bardzo, że mogliśmy gościć Panią w Hotelu Novotel Poznań Centrum i pragniemy podziękowac za poświęcony czas i podsumowanie pobytu u Nas! Jest Nam bardzo miło, że jest Pani zadowolona z pobytu – a więc spełniliśmy swoje zadanie 😊 Dziękujemy za podkreślenie w swojej opini w szczególności: walorów lokalizacyjnych, ciszy, pomocnej i miłej obsługi czystych pokoi oraz smacznych śniadań. Zapraszamy do ponownych odwiedzin Novotel Poznań Centrum – nie możemy się doczekać kolejnej Panij wizyty u Nas! 😊 W imieniu Zarządu oraz Obsługi serdecznie pozdrawiam: Adrian – Guest Experience Specialist

Customer review rating 5.0/5

Monika B. Business - Confirmed reviews ALL

Bardzo przyjemny hotel, dobrze położony, pokoje czyste, wszytko zgodnie z rezerwacją.

Szanowna Pani Moniko, Cieszymy się bardzo, że mogliśmy gościć Panią w Hotelu Novotel Poznań Centrum i pragniemy podziękowac za poświęcony czas i podsumowanie pobytu u Nas! Jest Nam bardzo miło, że jest Pani zadowolona z pobytu – a więc spełniliśmy swoje zadanie 😊 Dziękujemy za podkreślenie w swojej opini w szczególności: dobrego położenia, czystych pokoi oraz zgodności z rezerwacją. Zapraszamy do ponownych odwiedzin Novotel Poznań Centrum – nie możemy się doczekać kolejnej Panij wizyty u Nas! 😊 W imieniu Zarządu oraz Obsługi serdecznie pozdrawiam: Adrian – Guest Experience Specialist

Customer review rating 5.0/5

Katarzyna B. Families - Confirmed reviews ALL

Hotel w bardzo dobrej lokalizacji, duże pokoje , pyszne śniadania bardzo urozmaicone.

Szanowna Pani Katarzyno, Satysfakcja I zadowolenie Naszych Gości są dla Nas absolutnym priorytetem dlatego też cieszymy się bardzo i dziękujemy za dodanie tak pozytywnej opinii i opisanie swoich wrażeń po pobycie w Hotelu Novotel Poznań Centrum! Każda pozytywna opinia sprawia, że jeszcze bardziej chcemy się każdego dnia doskonalić w trosce o komfort Naszych Gości 😊 Pragniemy podziękować szczególnie za wspomnienie w opinii o bardzo dobrej lokalizacji, dużych pokojach a także urozmaiconych i pysznych śniadaniach. Zapraszamy serdecznie do ponownych odwiedzin Naszego Hotelu – będzie Nam ogromnie miło! W imieniu Zarządu oraz Obsługi serdecznie pozdrawiam: Adrian – Guest Experience Specialist

Customer review rating 3.5/5

Abraham H. Business - Confirmed reviews ALL

1st the good: The restaurant was awesome, the Caesar salad Fish & Chips were my favorites of the menu. The breakfast bar was top notch and a great value. The location was outstanding and right by everything you'd want to be by in the city. Now the not so great: The climate controls in my room never worked the 14 days I was there, like the entire display was just rainbowed the entire time. I complained the 2nd day there and no one ever came to address it. It wasn't a big deal at 1st but when it hit 80 degrees in Poznan and I was on the 12th floor it mattered. Also the room was kind of dirty upon arrival. The carpet had big stains and the wall showed that the fire sprinkler had went off at some point because there were streaks all over it. You could hear the people in the next room as plain as day thru the vents. The pillows had stains along with the chair that was in the room. Also for some reason my card to get into the room kept deactivating, like every day. I had to constantly go down and get the staff to reactivate my card. That isn't a huge deal but when you work for 10hrs and come back to your room and can't get in it does get irritating.

Dear Abraham H., We are deeply saddened that Your stay at Novotel Poznań Centrum Hotel was not as good as it should be. We want to give our sincere apologies. Every Guest is important for us and everyday we are trying to improve our quality service to make our Guests stays the best way possible. Thank You very much for pointing what needs to be changed/improved so we can take immediate actions. I am quite sure that if You trust us again and give us another chance we will show You how should perfect stay look alike. We can’t wait to meet You again at our Hotel! Best regards in the name of Hotel Management and Staff: Adrian – Guest Experience Specialist

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Other web-users rate our hotel

  • 802 reviews 8.7/10 Location
  • 821 reviews 7.5/10 Room
  • 1,003 reviews 9.3/10 Service
  • 19 reviews 8.2/10 WiFi
  • 659 reviews 9.2/10 Food
  • 613 reviews 9.4/10 Breakfast
  • 320 reviews 7.5/10 Cleanliness

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