ibis Poznan Centrum 3 stars

Customer review rating (ALL Rating) 4.6/5 1,371 reviews

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Description

Hotel extras

  • Location in the downtown area, near the Poznan International Fair

  • The tallest and largest hotel in Poznań, with windows that can be opened

  • Spacious rooms

  • Monitored car park

Our accommodation(s)

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Hotel location

ibis Poznan Centrum

Plac Andersa 1
61-894 POZNAN
Poland

GPS:52.401548, 16.924302

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Winestone

Welcome to Winestone - a place where regional flavors meet modern cuisine. Aromatic dishes made with local ingredients and carefully selected wines create the perfect backdrop for any occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,371 reviews

TripAdvisor Rating  4.2/5  105 reviews

Suitable base for a short visit, rooms fine but aviod the restaurant for evening meals

TripAdvisor rating 4.0/5

Brian D TripAdvisor review

Location good, room good, breakfast excellent if a little expensive. Hotel Restaurant poor size and seating accommodation for a 16 story hotel. Menu a bit limited but acceptable. Service poor despite being well staffed. WORSE OF ALL A BOOMING DISCO all evening, so no chance for conservation with friends over dinner. Some good restaurants in walking distance, so recommended avoid this hotel dinning area at all costs

Customer review rating 3.0/5

Mark K. T. Families - Confirmed reviews ALL

In general we had a very nice first experience, but then it was followed by a few unfortunate details and it left a mixed feelings in us. First of all in one of the rooms we received the shower head was visibly broken and seems like still nobody noticed or reported it earlier, while cleaning could have reported it clearly before giving out this room. Then around half an hour later the key card stopped working for one of the rooms and we had to go and ask for a new one. After that on the first morning of our stay I saw the opportunity to collect extra points for skipping the cleaning, but I found it quite bad that the card had to be placed on the door until 8:00 AM latest. As it was a Sunday morning I woke up a little later and only placed the card around 8:20, and of course the room was skipped, but I have not received extra points for it. Of course I know it was me who put it out late, but it still felt disappointing a bit. Then later during the day I got locked out once again from my room as the cards stopped working. I was not properly dressed (in short sporty clothes without normal shoes) as I was having only a coffee before getting ready with my travel partners in their room, from where I wasn’t able to go back to mine anymore. I called the reception if they could come up with a new card as I wasn’t able to go down myself this time. The reception called back a few minutes later claiming that it cannot be done like this and I need to come down. I felt really embarrassed that I had to explain for the second time in detail that I could not come down because of not having proper clothes. This time the reception agreed to come upstairs with security. I had to wait for them on the floor around 10-15 minutes to arrive and this was once again very embarrassing. :( This was actually my very first stay as a Silver Accor Live member, and I was very excited about this stay, but these incidents made me have mixed feelings at the end. After all this, on the day we were to check out, I remembered from my account that it showed that if there is availability, I can ask for late check out without a fee in this hotel as a Silver member, so I kindly went to the reception in the morning and asked in case if they had availability that day to let us stay in a little bit longer. There was availability and we received late checkout, but the way the receptionist explained it was really not a premium experience. It felt like she didn’t know my current status, and I wasn’t feeling at all like it was a nice reward that the hotel was happy to offer, it felt much more like a “ah okay so maximum 2 hours but not longer or you need to pay”. It would have sounded so much more differently if the receptionist said something like “Oh yes, you have Silver status? Perfect, let me check what we can do for you… Oh it seems we can offer you 2 extra hours, would that be okay for you?” It’s all in those fine touches that I was missing throughout the stay somehow vs my previous experiences in other Accor Hotels in Poland and abroad. Please don’t misunderstand me I didn’t write this because I wanted to complaint, but I wanted to just show a perspective that might help your team to maybe improve a little bit in the future. I think that you have a great team and a great hotel with a great product, it’s really just the fine touches that if you pay a bit more attention to, it would make a big difference. :)

Dear Mark, We are deeply saddened that Your stay at Ibis Poznań Centrum Hotel was not as good as it should be. We want to give our sincere apologies. Every Guest is important for us and everyday we are trying to improve our quality service to make our Guests stays the best way possible. Thank You very much for pointing what needs to be changed/improved so we can take immediate actions. We are very sorry for the inconvenience with shower head, waiting for getting new key at the corridor and feeling of not being treated like a premium Guest. That should never happen and we will do our best to avoid that in the future. I am quite sure that if You trust us again and give us another chance we will show You how should perfect stay look alike. We can’t wait to meet You again at our Hotel! Best regards in the name of Hotel Management and Staff: Adrian – Guest Experience Specialist

Customer review rating 3.5/5

Inga Z. Couples - Confirmed reviews ALL

Negative : why upsell a room(423) with a "city view" , when the only thing you can see from your window is the windows of the next door building. This was disappointing. TV remote was not working. Positive: The room and bed was comfy. Efficient housekeeping. Friendly reception.

Thank you very much for taking the time to share your feedback. We hope to have the opportunity to welcome you again and provide a more satisfying experience on your next visit. Best regards, Patryk Kocięda Guest Experience Specialist

Customer review rating 4.5/5

Sebastian M. Families - Confirmed reviews ALL

The room was clean, modern and well sized. Service was excellent and the gym is very well equipped. Parking also good.

Customer review rating 1.0/5

Edward M. Couples - Confirmed reviews ALL

It took o er 45 minutes to check in

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Other web-users rate our hotel

  • 660 reviews 8.9/10 Location
  • 783 reviews 7.9/10 Room
  • 589 reviews 9.1/10 Service
  • 9 reviews 8.4/10 WiFi
  • 434 reviews 9.4/10 Breakfast
  • 264 reviews 8.6/10 Cleanliness
  • 156 reviews 8.4/10 Vibe

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