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Hotel Mercure Poznan Centrum 4 stars

TripAdvisor rating 4.5/5 739 reviews
Hotel Mercure Poznan Centrum
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • POZNAN LAWICAPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Poznan Centrum

Ul. Roosevelta 20
60-829
poznan
poland

Tel: +48618558000

Fax: (+48)61/8558955

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRPORT LAWICA :   78 BALTYK

  • GORCZYN - MILOSTOWO :   8 KAPONIERA

  • POLABSKA - DEBIEC :   10 KAPONIERA

  • By plane

    POZNAN LAWICA At 6km / 3.73 miles - Shuttle paying

  • By car

    WARSZAWA - BERLIN At 4km / 2.49 miles

  • By train

    POZNAN GLOWNY At 0.5km / 0.31 miles

GPS :52.408272, 16.912071

Our accommodations

Choose from a range of options: a cozy Standard Room, or a spacious Superior or Privilege Room and take advantage of our wide range of additional services.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 1 double bed

  • Max. number of persons: 3
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 33m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with twin beds

  • Max. number of persons: 2
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with twin beds

  • Max. number of persons: 3
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with two Single Beds

  • Max. number of persons: 3
  • Area: From 33m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 33m²

Executive room with 2 separate beds

  • Max. number of persons: 2
  • Area: From 33m²

MyRoom: Become an explorer

  • Max. number of persons: 3
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with one double bed

  • Max. number of persons: 2
  • Area: From 100m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

Our restaurant is located on the ground floor and serves buffet breakfasts, lunches and à la carte dishes. Enjoy our delicious menu that combines regional and international cuisine.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

A real culinary revelation, Winestone delights with its wide choice of wines from around the world and outstanding dishes served on stone pads. Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 248 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Hotel Mercure Poznan Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,762 reviews

tripadvisor

TripAdvisor Rating 4.5/5

739 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice room and queiet

Customer review rating 4.5/5

Kjell A. Business - 10/01/2020 Confirmed reviews ALL

Breakfast could be better

Dear KJELL A. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Poznan Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Good friendly service.

Customer review rating 4.5/5

Alec L. Business - 07/01/2020 Confirmed reviews ALL

good - staff recognize me and always smiling.

Dear Mr. Alec, thank you for your stay, time spending on asnwering this Guest Satisfaction Survey and for so many constructive words. When it comes to bread quality and freshness - please accept our sincere apologies and ensurement that it was a one time issue not written in our standards. We thought that our breakfast menu including continental or english breakfast opptions with wide selection of regional goods is sufficient. We will however take a serious look on this matter. Pleace accept our spologies when it comes to long waiting for ordered lunch. We will do our best to optimize the restaurant service. We do hope though, that the dish was worth waiting for. We do our best to personalise the hotel expereince, to create long term relationships with our Guests and to make them feel expected, welcomed and important. That is why we really much hope that duing your next visit in Poznań you will give us the honor to welcome you again. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznań Centrum

Super friendly well-located hotel

Customer review rating 4.5/5

Matthew Friends - 04/01/2020 Confirmed reviews ALL

Excellent location, close to main train station, modern refurbished rooms and a warm & friendly welcome from the reception team

Dear Mr. Matthew, thank you for your stay, fulfilling this Guest Satisfaction Survey and such warm and kind words. It is the best prize we can get - the knowledge that we truly did our best to make our Guest stay enjoyable and comfortable. It also motivates us the most to become better and better, to satisfy our Guests needs and expectations even more. We really much hope that during your next visit in Poznań you will give us the pleasure and honor to welcome you again. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznań Centrum

Very nice hotel

Customer review rating 4.5/5

Anonymous Business - 15/12/2019 Confirmed reviews ALL

The welcome was very warm, and the service at the reception desk was impeccable. The room was clean, shower worked greatly. Very nice breakfast too. I was there for a concert, which led me to come back late around 22:30 on my last night with my colleague. We wanted to eat, and enjoy the “restaurant” Winestone of the hotel. They couldn’t give us ANYTHING to eat. Not even snacks. They told us that we can ONLY order room service (supposedly 24/24) if we want to eat. So I asked if they serve anything, they said yes. One hour later I was in the room ordering, when they told me that they only have cold cuts, salad, nothing warm. I was really disappointed as the overall experience was good until then.

Great hotel in a central location, well appointed rooms, vibrant restaraunt and bar

Customer review rating 4.5/5

Rich Business - 06/12/2019 Confirmed reviews ALL

Comfortable bed, free wifi, nice choice of lighting options. Room was too warm, so opened window, option of using the air con unit would be better. Tea/coffee making facilities were ok - better quality coffee than the usual hotel offering.

Dear Mr. Richard, thank you for your stay and taking time to answer our Guest Satisfaction Survey. It is a great pleasure and encouragement to know, that most likely we have meet your expectations. Sorry for the inconvenience with the AC cotrolling unit if it was broken or not the instruction was not clear enough. We hope that openable window was a kind of solution to your satisfaction. It will be a great pleasure and privilige to welcome you again during your next stay in Poznań. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznań Centrum

Great

Customer review rating 4.5/5

Satisfied G. Business - 21/11/2019 Confirmed reviews ALL

I had a pleasant stay with vey professional and helpful staff.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Poznan Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your kind word will motivate us to serve you even better in the future. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Michał - Front Office Manager

Great as always.

Customer review rating 4.5/5

Dorota Business - 21/11/2019 Confirmed reviews ALL

I like the level of service which you are offering each time I'm in Poznan. Just one remark. you should keep eye on keeping level of cleanliness as was before. This time my bathroom wasn't clean and this is very important place to keep clean.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Poznan Centrum. Your observations regarding the bathroom cleanliness is of high importance for us. I will pass it to our housekeeping department. I am happy to read that you enjoyed your stay in general. Have a nice day! Michał - Front Office Manager

Good.

Customer review rating 4.5/5

Alec L. Business - 18/11/2019 Confirmed reviews ALL

As usual a good experience.

Dear Mr. L., thank you for this positive review. As there are some areas to improve I will share your comments with our team. I hope your next stay will be as pleasant as the previous one. Regards, Michał - Front Office Manager

Poznan Mercure

Customer review rating 4.5/5

Imi Business - 11/11/2019 Confirmed reviews ALL

The hotel management takes care of the guest ! The St Martin’s. Crossaint were delivered to my room with a great note , that they appreciate me as a Gold guest ( I have the accord gold status). Today I am already in Paris MERCURE - nothing like that. I felt expected and pampered! Nice room according to my wishes, many thanks to the HOTEL Team!

Dear Ms. H., on behalf of entire staff please let me thank you for your kind words. I will pass them to other team members. You are always welcome. See you soon to our hotel. Kind regards, Michał - Front Office Manager,

awsome

Customer review rating 4.5/5

Krzysztof Business - 03/11/2019 Confirmed reviews ALL

The hotel is very modern, rooms are specious. The front desk personnel was amazing!!

Dear Mr. L., wow, thank you. It is always a pleasure to receive such a wonderful review. I will share this with my team. We hope to welcome you soon at Mercure Poznań Centrum. Regards, Michal - Front Office Manager

Great hotel and location.

Customer review rating 4.5/5

Robert Business - 26/10/2019 Confirmed reviews ALL

Very nice hotel.

Business trip Poznan

Customer review rating 4.5/5

Lubos Business - 23/10/2019 Confirmed reviews ALL

Good location, nice room, helpful staff.

Dear Mr K., We very much appreciate your comments regarding your stay at the Hotel Mercure Poznan Centrum. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

nice room, conveniently located (what I know), slightly noisy, but can warmly recommend the hotel.

Customer review rating 4.5/5

Anonymous Business - 14/10/2019 Confirmed reviews ALL

Nice hotel, good breakfast and restaurant with very tasty food in-house. Slightly noisy with the traffic outside, but definitely on the ok side. I can recommend it. I stayed for business.

Dear Ms. V., thank you for taking time to review us. I am happy to hear that the hotel vibe and quality of breakfast was very much to your liking. We do appreciate your kind words and hope to see you soon at Mercure Poznań Centrum Hotel. Regards, Michal - Front Office Manager

need a refund from hotel

Customer review rating 4.5/5

Noel Couples - 11/10/2019 Confirmed reviews ALL

I am very disappointed. the front desk staff gave me the wrong room type for TWO TIMES ! I have booked a DOUBLE BED room but i got twin bedroom for two times. Means front desk staff had made two times mistakes. in the end, when i checked out from the hotel, the hotel had OVER charged me PLN151.20 You may refer to booking reference : HJQDDXSP and invoice no: 124600/H3393 please refund PLN151.20 to my credit card AT YOUR EARLIEST.

Dear Mr. L., thank you for contacting Mercure Poznań Centrum hotel. At the beginning please let me apologize for the inconvenience you had with the room category. This mistake resulted from the system being not updated after floor modernization. We totally agree with you and do hope it will not happen again. What I can promise is that I will personally take care of your next reservation if we receive another chance to serve you better. As I can see our accounting contacted you a few days ago. Today the refund of 151,20 pln will be transferred to your credit card. Should you have any other questions please do not hesitate to contact me directly. regards, Michal - Front Office Manager

The best hotel in Poznań!

Customer review rating 4.5/5

Tomasz Families - 07/10/2019 Confirmed reviews ALL

The experience is always the same - top notch from the very beginning until the check out! All expectations are met, always. Doesn't matter if I travel alone or with my family - everyone is always stunned with the stay in Mercure Poznan! I can only say that the biggest difference to other hotels is the staff which is always on top of all the things that matter most. Be it a special request to decorate the room for my son or some extra time during check out - nothing seems to be impossible for them! Last but not least - big thanks to Mrs Stefania and Wioletta - they make the experience even better, from stay to stay!

Dear Mr. P., Thank you very much for this review. We do appreciate your kind words towards our employees involved in preparing this special surprise for your son. I can only promise - your upcoming stay will be much better. Please also do not forget and visit our new product which is the brand new cafe - WISECAFE on the ground floor near reception. I wish you a pleasant day. Regards, Michał - Front Office Manager

JA SEPT 2019

Customer review rating 4.5/5

Ja S. 2. Solo - 03/10/2019 Confirmed reviews ALL

VERY GOOD AS USUAL

Dear Jean A., Thank you. As always it was a pleasure to have you with us. Regards, Mercure Poznań Centrum Team

B. Room 103

Customer review rating 4.5/5

Jeff B. R. 1. Business - 28/09/2019 Confirmed reviews ALL

We had little to 0 water pressure. I worked with the front desk. We were eventually told they could not fix it or move us. They suggested we take a bath. Very bad experience Je…

Dear Mr. Jeff, we are sorry that your stay in our apartment was definitely not to your liking because of the shower flaw. First of all, please accept our sincere apologies. Our Front Office did their best to solve the issue. The technician was send by the FO to investigate the problem. As he reported to the FO that the issue is not fixable during your stay, it seemed to be the only solution to offer you a different room. However, it was possible to do so regarding your second night, as for the first the hotel was fully booked. We really much hope that you have not take the receptionist's suggestion to take a bath instead having a shower as an insult. It could be the lack of communication skills, but the suggestion was in the nature of empathy and knowledge that in situation were the shower is broken at least there is a comfortable bathtub with a movable shower head. Once again we would like to kindly ask you to accept our most sincere apologies. It would be a great honor for us if you will decide to give us a second chance and an opportunity to regain your trust. If so, please be so kind and contact with us directly so we will be able to create from the very beginning till the end a unique hotel experience to present our absolute best. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznań Centrum

Amazing, peaceful and recovering

Customer review rating 4.5/5

Sabrina Business - 26/09/2019 Confirmed reviews ALL

I stayed at the Hotel Mercure Poznan Centrum for a very demanding business trip with long working hours. Thanks to the amazing interior design and the beautiful lightening in the room, it was easy to relax and recover, and have a feel of a wellness stay. In addition to the design of the rooms, I particularly enjoyed the breakfast, with enough coffee machines to avoid queues, fresh juices, and the waffle baker and crepes.

OK - but no focus on sustainability

Customer review rating 4.5/5

Green T. Business - 26/09/2019 Confirmed reviews ALL

I was happy with most things - apart from the bathroom products. These are larger than single use so if I had opened them, the rest would have had to be binned. A waste of the product plus lots of plastic waste. I also found no general instructions or room service menu in my room.

Nice big rooms

Customer review rating 4.5/5

Anonymous Business - 24/09/2019 Confirmed reviews ALL

The rooms are very big and confortable

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