Ok

This hotel is situated in a convenient location with easy access to the Road network. I found the room to be very comfortable and to the Novotel standard you would expect. Overall the accommodation is good. The disappointing aspect of this Hotel is the Restaurant and Bar, the overall service from the staff is very poor, almost like they don't care about you as a customer. The food in general was very good, but the service in the evening lets the hotel down. Breakfast on the other hand is run by totally different staff who are always nice and friendly, happy to help and make a special omelette if you wish.

Unfortunately my experience wasn't the best. At the arrival I was checked in by a receptionist that had problem speaking english and when I arrived at my room I found food left on the fridge and some trash in the trash can. Overall I can say that this was one of the worst Novotel I've been as the service was not the best, plus the hotel itself that looks pretty old.

Nice stay and one of the receptionist told stories about Poznań.

reseption staff nice and good restaurant staff nice food good Bar very good staff Breakefast good and very nice staff location good close to centrum Poznan room clean ok bed good ok

For this price it is excellent hotel. Rooms are ok, breakfast are ok. One thing which is super is location - big park with place for kids, near Malta lake for those who like jogging, big swimming pool and gym nearby

Start from the beginning:checking in is always smooth and easy. Receptionists are very polite and professional. Always happy to help. Rooms always perfectly clean and smells lovely:) Service people are very kind and always smiling (especially Mrs Basia if I correctly remember the name) This is kind of place you want to stay and feel so welcome. Hotel is located next to the forest away from busy city - makes my stay very peaceful and relaxing. But also is very easy access to go to centre by trains. Breakfasts and dinners are like at my mama house:) just delicious- plenty of choice. Fully recommend!!

I liked my stay in the hotel but why do they use paper cups for tea/coffee. I think it would be better to have proper cups in the room. They forgotten to clean our room one day but when i went down to reception desk the guy there was very helpfull.

We spent our Easter break at the hotel. The hotel exceeded our expectations. Reception and cleaning staff were always very helpful and friendly. Varied selection of food for breakfast. In addition residents were able to obtain discount vouchers for use at the adjacent waterpark/pool-Termy Maltanskie. ZOO is 25 minutes walk away. Serviced by a variety of fast food delivery services.

We were attending the Olympic Hopes National Canoe Kayak regatta from Canada - this hotel was a 5 minute walk from the course. Breakfast buffet was plentiful, restaurant had a great menu and staff was very friendly. Hotel was clean and modern.

The acoustics in the hotel was a nightmare. You can hear everything: door open, door close, TV playing, running water, conversations, cough, steps and so on. In my case no sleep until almost 4 a.m. The bathroom can't wait a renovation and the sewerage odour is dominant. Very astonished at bar/restaurant price list, much higher than in hotels in Germany or France. Disappointed.

Very good value for money. Clean and professional hotel. Staff were very pleasant, breakfast was good too. Great location for exploring make Malta and for visiting the Terry. We would definitely stay again.

Lovely stay here although air con is needed. The room are far too hot. !!! Swiming pool is great but cold but didn't Stop us going in and enjoying It. You won't get a better breakfast anywhere and staff were wonderful. Great location for The Thermie, which you must go to ...fabulous for all the family. Overall a great hotel.

Good location at Malta, reasonable breakfast, average room quality, no aircondition and poor ventilation. Good service at Reception large parking , nice pool, close to city center, surrounded by park.

This hotel is almost faultless. However, shockingly bad pillows - no improvement on a year ago, and no water in the room (a warm summer evening with no AC). The food here is astonishingly good - every meal I've had here was a real surprise. Someone can cook! Decor in the bedrooms is tired, but not scruffy or poorly maintained. Just dull and of another era. Why no socket by the bed to charge a phone?!