Novotel Poznan Malta Hotel 3 stars

Customer review rating 4.4/5 4,409 reviews

ALLSAFE approved hotel

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Novotel Poznan Malta
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+ 22 Services

Hotel extras

  • Green recreational area of the city, aquapark close by

  • Outdoor swimming pool and fitness studio

  • 30 minutes' walk to the center, convenient tram transport

  • Restaurant with summer terrace in the garden

  • 4 fully equipped conference rooms

Hotel location

Novotel Poznan Malta

Termalna 5
61-028 poznan
poland

Tel: +48616543100

Fax: (+48)61/6543195

Check-in from 15h00

Check out up to 12h00

  • POZNAN OLD MARKET SQUARE :  8, 6 NOVOTEL

  • POZNAN RAILWAY STATION :  6 NOVOTEL

  • TRAM :  8 TERMALNA

  • By plane

    POZNAN LAWICA At 15km / 9.38 miles

  • By train

    POZNAN GLOWNY At 5km / 3.13 miles

GPS :52.407924, 16.97392

Hotel services

NOVO SQUARE LOUNGE BAR

NOVO2 restaurant is a bar and a restaurant - a great place to rela and to have social and business meetings. During the summer season, we invite guests to the restaurant garden.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 149 rooms
    • 2 rooms for people with reduced mobility
    • 2 family rooms
    • 3 connecting rooms
    • 149 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • English
    • Polish
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Car park Additional charge
    • On site
Well-being
  • Outdoor swim pool Jul-Aug Currently unavailable
    • Outside
    • On site
Family
  • Services for children
    • Childrens library
    • Video game area
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 200

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Poznan Malta

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,409 reviews

TripAdvisor Rating 4.0/5

551 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice Accommodation, Nice Breakfast, shame about the Dinner service.

Customer review rating 3.5/5

Stephen Business - 21/10/2021 Confirmed reviews ALL

This hotel is situated in a convenient location with easy access to the Road network. I found the room to be very comfortable and to the Novotel standard you would expect. Overall the accommodation is good. The disappointing aspect of this Hotel is the Restaurant and Bar, the overall service from the staff is very poor, almost like they don't care about you as a customer. The food in general was very good, but the service in the evening lets the hotel down. Breakfast on the other hand is run by totally different staff who are always nice and friendly, happy to help and make a special omelette if you wish.

Dear Mr Stephen, Thank you for sharing your feedback to us. We are very sorry to hear that the dinner service did not meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Roland Ciesiółka F&B Manager

Old hotel with poor service

TripAdvisor rating 2.0/5

GuilhermeYN Business - 17/10/2021 TripAdvisor review

Unfortunately my experience wasn't the best. At the arrival I was checked in by a receptionist that had problem speaking english and when I arrived at my room I found food left on the fridge and some trash in the trash can. Overall I can say that this was one of the worst Novotel I've been as the service was not the best, plus the hotel itself that looks pretty old.

Friendly staff

Customer review rating 5.0/5

Daniel Families - 18/09/2021 Confirmed reviews ALL

Nice stay and one of the receptionist told stories about Poznań.

Szanowny Panie Danielu, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Novotel Poznan Malta. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Danuta Bąk-Marcinek Koordynator ds.Sprzedaży

good

Customer review rating 4.0/5

Pieter Business - 17/09/2021 Confirmed reviews ALL

reseption staff nice and good restaurant staff nice food good Bar very good staff Breakefast good and very nice staff location good close to centrum Poznan room clean ok bed good ok

The meal facilities do not hold up to post-covid reality.

Customer review rating 3.0/5

Sebastian Families - 13/09/2021 Confirmed reviews ALL

The staff was very kind, amazingly polite and supportive. Very smooth checkin, checkout, any incidental requests (e.g. toothbrush) were handled very nicely. What disappointed me A LOT though is that the breakfast space is too small for the number of guests staying in the hotel. On Sunday, Sep 12th the breakfast spot was so full that people were turned back due to lack of space. The buffet was really crowded and the guests treated the wear mask obligation very loosely. I would expect that with the recommendation to keep the distance, the guests would be asked to subscribe to a certain time to ensure there is ample space.

excellent

Customer review rating 5.0/5

Jacek Business - 07/09/2021 Confirmed reviews ALL

In my room was prepared special food for me - the one which I truly like - oranges and sweets. Room was quiet and clean. Night was very pleasant and reception team was very good. Breakfast was very good and bartenders are becoming friends.

Szanowny Panie Jacku, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Novotel Poznan Malta. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Danuta Bąk-Marcinek Koordynator ds.Sprzedaży

Calm and good stay

Customer review rating 4.5/5

Anonymous Families - 27/08/2021 Confirmed reviews ALL

I was looking for a place to stay overnight and have stayed in several Novotel's in past. I looked for a green location, thus Novotel Malta (as opposed Novotel Centrum where I have stayed before). The hotel was comfortable, rooms big enough, beds comfortable, sound isolation was good.

Good stay

Customer review rating 4.0/5

Malgorzata Families - 19/08/2021 Confirmed reviews ALL

It was good. It's a pity we were not informed about discount for Malta Termy by a hotel staff (hotel and spa had a deal). But apart of it all ok. Afternoon menu for kids could be a bit more interesting with pancakes etc. But this is just because my son is a fussy eater. Breakfast was great. Staff friendly. Location great.

Good stay as usual

Customer review rating 4.0/5

Stefan C. Families - 12/08/2021 Confirmed reviews ALL

Good stay as usual, friendly staff, good service

Szanowny Panie Stefanie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Novotel Poznan Malta. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana , że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Danuta Bąk-Marcinek Koordynator ds.Sprzedaży

Good hotel

Customer review rating 4.5/5

Jacek Business - 29/07/2021 Confirmed reviews ALL

Big improvement on reception where this time I had no issues with invoice - very professional. Room with air conditioning was very good (220). Nice view on the swimming pool. Room was very clean. I would like only to ask to improve the number of fruits in the bar as whenever I am present there is difficulty to make a full drink from freshly squeezed fruits. Last time it was half a glass from 1 greipfruit, and previous time it was half a glass from 2 oranges.

Dear Jacek, We very much appreciate your comments regarding your stay at the Novotel Poznan Malta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danuta Bąk-Marcinek Koordynator ds.Sprzedaży

Amazing breakfast!

Customer review rating 3.0/5

Ella Families - 28/07/2021 Confirmed reviews ALL

Hotel was super busy and didn’t prepared what I asked for in advance. However I asked at the reception for a quiet room and I have to say it night was fairly good.

Dear Ella K., Thank you for taking the time to tell us about your experience at the Novotel Poznan Malta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danuta Bąk-Marcinek Sales Coordinator

The room was really bad

Customer review rating 2.0/5

Alexandros Business - 22/07/2021 Confirmed reviews ALL

Staff was excellent.Breakfast as well. The room though was terrible. -All over the carpet flakes that will not go off unless you replace the carpert. -Mold on the bathtab -Thin curtains on the window that will not prevent the sun light comming into the room. I was awake 5 o'clock every morning due to the bright light. -From the ventilation grid on the wall over the bed, I could hear crystal clear the coversations on the next room. Especially during the night. -The airconditioning was making noise in the middle of the night for 2-3 minutes. Like something is filling up. It was loud enough to wake you up. -I stayed for one week in the room and I got no room cleanning. Not even once.I had to buy myself toilpapers and shampoo. If you are not enetering the room bacuase of covid or whatsoever, make sure that you have provided enough for the whole accomodation not for two days.

Dear Aleksandros Thank you for taking the time to tell us about your experience at the Novotel Poznan Malta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danuta Bąk-Marcinek Sales Coordinator
Customer review rating 3.5/5

Margaret Couples - 20/07/2021 Confirmed reviews ALL

Hotel was very nice beautiful location but we experience vary slow service in the restaurant not enough staff only one waitress and bartender were serving meals, management should hired more staff to serve guests it’s full season.

Dear Margaret, We very much appreciate your comments regarding your stay at the Novotel Poznan Malta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danuta Bąk-Marcinek Koordynator ds Sprzedaży

Too hot in room 237

Customer review rating 3.0/5

Jacek Business - 24/06/2021 Confirmed reviews ALL

I got the room which was without air conditioning and with fan which was very loudly. I had to have it turned on whole night. Temperature in room was higher than on the corridor and outside in the morning. Please add air conditioning to this room or close it for booking during summer time because it is very difficult to rest in such a high temperature. Beside that breakfast was OK and freshly made greipfruit juice was very good.

Dear Sir,, Thank you for taking the time to tell us about your experience at the Novotel Poznan Malta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnieszka Powązka-Celer Generał Manager

Close to swimming pool and excellent gym

TripAdvisor rating 4.0/5

Pakulka Business - 07/10/2019 TripAdvisor review

For this price it is excellent hotel. Rooms are ok, breakfast are ok. One thing which is super is location - big park with place for kids, near Malta lake for those who like jogging, big swimming pool and gym nearby

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Agnieszka Powązka-Celer

I just love staying in Novotel Malta

TripAdvisor rating 5.0/5

Marta K Couples - 09/05/2019 TripAdvisor review

Start from the beginning:checking in is always smooth and easy. Receptionists are very polite and professional. Always happy to help. Rooms always perfectly clean and smells lovely:) Service people are very kind and always smiling (especially Mrs Basia if I correctly remember the name) This is kind of place you want to stay and feel so welcome. Hotel is located next to the forest away from busy city - makes my stay very peaceful and relaxing. But also is very easy access to go to centre by trains. Breakfasts and dinners are like at my mama house:) just delicious- plenty of choice. Fully recommend!!

nice stay

TripAdvisor rating 3.0/5

Odyssey39993919140 Family - 04/05/2019 TripAdvisor review

I liked my stay in the hotel but why do they use paper cups for tea/coffee. I think it would be better to have proper cups in the room. They forgotten to clean our room one day but when i went down to reception desk the guy there was very helpfull.

Denar Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sylwia Kaczmarz Recpetion

Excellent

TripAdvisor rating 5.0/5

Freedom17722204765 Family - 25/04/2019 TripAdvisor review

We spent our Easter break at the hotel. The hotel exceeded our expectations. Reception and cleaning staff were always very helpful and friendly. Varied selection of food for breakfast. In addition residents were able to obtain discount vouchers for use at the adjacent waterpark/pool-Termy Maltanskie. ZOO is 25 minutes walk away. Serviced by a variety of fast food delivery services.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Poznan Malta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylwia Kaczmarz Reception

Great Stay - near Lake Malta

TripAdvisor rating 5.0/5

kayak_mom_Canada Family - 04/10/2018 TripAdvisor review

We were attending the Olympic Hopes National Canoe Kayak regatta from Canada - this hotel was a 5 minute walk from the course. Breakfast buffet was plentiful, restaurant had a great menu and staff was very friendly. Hotel was clean and modern.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zespół Novotel Poznań Malta

A mistake

TripAdvisor rating 2.0/5

magdalena563 Solo travel - 16/05/2018 TripAdvisor review

The acoustics in the hotel was a nightmare. You can hear everything: door open, door close, TV playing, running water, conversations, cough, steps and so on. In my case no sleep until almost 4 a.m. The bathroom can't wait a renovation and the sewerage odour is dominant. Very astonished at bar/restaurant price list, much higher than in hotels in Germany or France. Disappointed.

Dear Madam, thank you for sharing your opinion with us. We are deeply sorry for all the noises that made your stay so uncomfortable. We are constantly working on modernizing our facility, so every single opinion is very valuable to us. In the future please let us know if you encounter any problems with your accomodatiions and I assure you that we will find an alternative soultion. Best regards, Novotel Poznań Malta team

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