Novotel Poznan Malta 3 stars

Customer review rating (ALL Rating) 4.6/5 1,397 reviews

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Description

Hotel extras

  • Green recreational area of the city, aquapark close by

  • Outdoor swimming pool and fitness studio

  • 30 minutes' walk to the center, convenient tram transport

  • Restaurant with summer terrace in the garden

  • 4 fully equipped conference rooms

Our accommodation(s)

Hotel location

Novotel Poznan Malta

Termalna 5
61-028 Poznan
Poland

GPS:52.407924, 16.97392

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

NOVO2 restaurant is a bar and a restaurant - a great place to rela and to have social and business meetings. During the summer season, we invite guests to the restaurant garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,397 reviews

TripAdvisor Rating  4.0/5  559 reviews

Welcoming Staff

Customer review rating 5.0/5

Kathleen Business - Confirmed reviews ALL

I was at the Novotel Poznan Malta for 4 nights in early June. The room was clean and comfortable. Chosen for proximity to the rowing venue, it was also super easy to get into the city center via the tram line that stops next to the hotel. The restaurant was good, and staff was very helpful. There are some good running options from the hotel with the lake and parks nearby. I also appreciated the water dispenser in the hallway, and that I could open the window in the room. I was very happy with my choice.

Lovely reception staff, very friendly and helpful.

Customer review rating 3.5/5

Macd Families - Confirmed reviews ALL

We had 3 rooms for 2 nights. The hotel was clean. Staff were very friendly apart from one of the staff who works in the restaurant who made us feel very unwelcome when we first arrived. Not the younger guy, who had only started working there 2 weeks prior, it was the older guy. He had a very bad attitude. We ordered the food and it was all very under cooked. The beef burgers were raw inside. We could not eat them. Such a disappointing start to our stay there foodwise. The younger guy, Alex, at the restaurant area who works evenings was excellent, he was pleasant and very professional. The pool area was lovely and peaceful and good that you have a lifeguard there all the time. The rooms were clean and the beds were very comfortable. There was a terrible smell in the bathroom. Very strange that the toilet was a separate room from the bathroom, which meant you could not wash your hands and so you have to handle two door handles with dirty hands before being able to wash them which means the handles are dirty and this is not good hygeine. Really odd that there are no taxis available for party of 5 and the taxi companies kept trying to get us to book 2 taxis which was double the cost. We finally got a taxi that could take 5 of us to the airport, the taxi company quoted the hotel receptionist 75 ZL, but the driver demanded 105zl when he dropped us off. We don't know if he was lying and taking advantage of us knowing we didn't speak Polish and we were leaving the country. It took around 5 minutes each time the staff called for taxi, not sure what they were saying, but it seems that the taxi companies are not familiar with hotels booking taxis for the guests and on some occasions the taxi company asked the hotel staff why they were booking the taxi and why were not booking ourselves, the staff had to explain that we don't speak Polish, this is very unusual practice. Regarding food availability. Breakfast finishes at 10m and then there is nothing available until 12. One of our party was ill, possibly due to the uncooked burgers and so we had to wait until 12 until we could get them something to eat, there was some fruit laid out, but we were told we could not have any because it was for a conference. A bread roll would have been enough. The telephone from room to room worked, but to call reception or room service, they never answered the phones and we had to keep downstairs to reception to ask things. There is no information about the hotel in the rooms, or a food menu to order room service, but room service never answer the phone anyway.

Dear Jennifer, Thank you for taking the time to share such a detailed review of your stay. We truly appreciate your feedback as it helps us to improve our services. We are glad to hear that you found our reception staff to be lovely, friendly, and helpful, and that Alex in the restaurant made a positive impression on you with his pleasant and professional demeanor. We are also pleased that you enjoyed the pool area and found the rooms to be clean and comfortable. However, we are very sorry to hear about the negative experiences you encountered. We apologize for the poor attitude of the older staff member in the restaurant and the issue with the undercooked food. This is not the standard of service we strive to provide, and we will address these issues with our restaurant team to ensure they do not happen again. The issue with the smell in the bathroom and the separate toilet is concerning, and we will look into this to improve the hygiene and comfort of our rooms. Additionally, we apologize for the inconvenience you faced with the taxi service and the lack of food availability between breakfast and lunch. We will work on improving our communication with local taxi companies and ensure that there are food options available throughout the day. We also regret that you had difficulty contacting our reception and room service. We will review our internal communication procedures to ensure that our guests' needs are promptly addressed. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Best regards, Ilona Grzesiak Reservation Department Novotel Poznań Malta

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Family friendly and friendly staff

Thank you for your feedback! We're delighted to hear that you found our hotel to be family-friendly and that our staff were friendly and accommodating during your stay. Creating a welcoming environment for families is a top priority for us, and we're glad that you experienced just that. If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you and your family back again soon! Warm greetings, Milosz Bialas Head of Reception Shift, Novotel Poznan Malta

Customer review rating 4.0/5

Gavin F. I. Families - Confirmed reviews ALL

Staff were great

Dear Gavin, Thank you for your feedback! We're thrilled to hear that you found our staff to be great. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. We look forward to welcoming you back soon! Best regards, Ilona Grzesiak Reservation Department Novotel Poznań Malta

Well located for lake

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Nice and comfortable the staff were helpful and polite

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Other web-users rate our hotel

  • 397 reviews 8.8/10 Location
  • 424 reviews 7.1/10 Room
  • 561 reviews 9.6/10 Service
  • 8 reviews 10/10 WiFi
  • 385 reviews 9.2/10 Food
  • 277 reviews 9.2/10 Breakfast
  • 141 reviews 8.2/10 Cleanliness
  • 59 reviews 7.8/10 Pool

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