Novotel Poznan Malta 3 stars

Customer review rating (ALL Rating) 4.7/5 1,128 reviews

Best price
guarantee
Novotel Poznan Malta - Image 1
Novotel Poznan Malta - Image 2
Novotel Poznan Malta - Image 3
Novotel Poznan Malta - Image 4
Termalna 5, 61-028 POZNAN, Poland

Description

Hotel extras

  • Green recreational area of the city, aquapark close by

  • Outdoor swimming pool and fitness studio

  • 30 minutes' walk to the center, convenient tram transport

  • Restaurant with summer terrace in the garden

  • 4 fully equipped conference rooms

Our accommodation(s)

Hotel location

Novotel Poznan Malta

Termalna 5
61-028 POZNAN
Poland

GPS:52.407924, 16.97392

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

NOVO2 restaurant is a bar and a restaurant - a great place to rela and to have social and business meetings. During the summer season, we invite guests to the restaurant garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,128 reviews

Customer review rating 4.5/5

Agnieszka M. Families - Confirmed reviews ALL

Have been there before because we like it. Also the restaurant is nice.

Customer review rating 5.0/5

Keti N. Friends - Confirmed reviews ALL

The hotel is perfectly located, very clean, and the room was comfortable. I was especially impressed with the reception service, from check-in to check-out, everything was handled professionally and thoughtfully. I asked for an early check-in, and they were kind enough to accommodate it, which I really appreciated. Overall, a very positive experience and I would definitely recommend!

Customer review rating 4.5/5

Nupur C. Couples - Confirmed reviews ALL

The newly refurbished room was very clean and comfortable, but suffered slightly from a lack of air conditioning. Otherwise, the bed was comfortable, the shower was very nice and had excellent water pressure. Hotel Wifi remained strong throughout. Staff were very welcoming and helpful.

Thank you for your review. We are delighted to hear that you appreciated the cleanliness of the room, the comfort of the bed, and the professionalism of our staff. We are also pleased that the bathroom standards and the stability of the Wi-Fi met your expectations. At the same time, thank you for your feedback regarding the lack of air conditioning – it is a valuable tip for us as we plan future improvements to the property. We hope to welcome you back again! Sincerely, Novotel Poznań Malta

Customer review rating 3.5/5

Rafal K. Business - Confirmed reviews ALL

OK

Customer review rating 2.0/5

Antonina B. Families - Confirmed reviews ALL

The room looks significantly more outdated than in the photos on the website. Instead of the promised Nespresso coffee machine, we found an old electric kettle that takes several minutes to boil and only 2 packets of instant coffee. The main issue is the complete lack of soundproofing. You can hear absolutely everything happening in the neighboring rooms. It was impossible to get a proper night's sleep. One night, our neighbors were noisy for 4 hours straight till 2am. I called reception, they promised to handle it, security came, but the situation didn't change - the noise continued. The hairdryer has a very short cord - extremely inconvenient for tall people to use. If you have long, thick hair, be prepared to spend at least 40 minutes drying it. For this price, you expect the hotel to match its advertised standards and provide basic comfort. Unfortunately, this hotel failed to meet either of these expectations. I don't recommend it, especially for families with children.

Dear Guest, thank you for taking the time to share such detailed feedback. We are sorry to hear that your stay did not meet your expectations and appreciate the opportunity to clarify a few points. The room you booked was a Standard room. The photos on our website showing a Nespresso coffee machine refer to our Superior room category, which is a higher standard and includes additional amenities such as a coffee machine. Standard rooms are equipped with an electric kettle and a basic tea and coffee set, as described in the room details. We regret if this caused any confusion. We are truly sorry about the noise disturbances you experienced. Quiet hours are very important to us, and we regret that the actions taken that night did not fully resolve the situation. Your comments regarding soundproofing have been noted and shared with management, as we understand how essential a good night’s sleep is. Thank you as well for your remarks about the hairdryer — this feedback is helpful and will be reviewed as part of our ongoing improvements to room comfort. We regret that your stay did not reflect the standards you expected, and we appreciate your honest feedback, which helps us identify areas requiring attention. Piotr Kluczynski Front Office Manager

Other web-users rate our hotel

  • 476 reviews 9/10 Location
  • 447 reviews 7.5/10 Room
  • 560 reviews 9.6/10 Service
  • 12 reviews 9/10 WiFi
  • 337 reviews 9.4/10 Breakfast
  • 167 reviews 9/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Poznan
Legal information PDF