Grand Mercure Malang Mirama 5 stars

Customer review rating (ALL Rating) 4.7/5 1,966 reviews

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Grand Mercure Malang Mirama - Image 1
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Jalan Raden Panji Suroso No. 7, Jawa Timur, 65126 MALANG, Indonesia

Description

Hotel extras

  • Within walking distance of the famed PLAZA ARAYA.

  • Strategically located near Abd Rahman Saleh Malang Airport

  • Near to Sarinah Mall Malang and other major shooping centres along Jenderal Basuki Rachmat.

  • Near tourist attractions such us Hawai Water Park, Malang Place and TGP Malang Monument.

  • Only 15 minutes by walking from Immigration and near the tourism Board Office.

Our accommodation(s)

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Hotel location

Grand Mercure Malang Mirama

Jalan Raden Panji Suroso No. 7, Jawa Timur
65126 MALANG
Indonesia

GPS:-7.942229, 112.64853

Telephone
Fax +62 341 33000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,966 reviews

Customer review rating 3.5/5

Pek H. G. Business - Confirmed reviews ALL

I was surprised the hotel did not have body lotion, no bathrobe, etc.

Dear PEK H. G., Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We apologize for Your inconvenience during Your stay with Us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 5.0/5

Kin S. L. Solo - Confirmed reviews ALL

I spent a miserable 3 nights stay with them. Why miserable?? Because it is too short. I expect to do a second run by staying about 5 more nights with them. I checked in around 9.30 pm and was surprised to have about 15 of them waiting and did an unforgettable welcoming ceremony. Initially the atmosphere was tense for me and at the same time, happy. As a Diamond member, I have stayed in various different properties from Luxury to mid-scale. but this is extraordinaire. The whole team was led by GXM Indrah. I can see the whole team wearing wide smile and can see their sincerity of welcoming me to their pride property. After all the handshakes and head bowings, I was escorted straight to my wonderful Suite Room. Pak Indrah and Bu Dyta was handling the checking in process. We had about 45 minutes of good chatting in the room as if we are the long lost friends in our alumnus. Had a good nice rest and went down for breakfast at about 8 am. Met up with GM Gito, OM Wahyu and RDM Yogi. Very happy to be served by Restaurant Manager Fauzan and also Executive Chef Bardy Good breakfasts spread and the whole team performed with their proud Indonesian hospitality and great smiles. On my first day, Pak Indrah and Bu Dyta brought me going around town and visited historical Tugu Hotel but nothing compare to Grand Mercure obviously. We had a good lunch and more importantly very good chat and sharing. Since it was drizzling we went back to our Home away from Home. The next day, BU Dyta and a driver brought me to a place which is an ancient narrow lane that sell plenty of some sort of antique items., we walk through and ended up at some old ice cream parlor and have some quenching aids. I enjoyed some good archery and playing with the air gun just a few shots. To conclude, I must formally declare that this is my best property as compare to about 70 properties worldwide. Pak Indrah, Ibu Dyta played a big part of my well being as Pak Fauzan and Ex Chef Bardy handled my culinary adventure. People like Pak Noel, Pak Yogi and Pak Wahyu played a chatty part on my understand of the overall operation. Obviously having a long talk with the Big Boss GM Gito and he enlightened my knowledge of his vision and mission as a cluster General Manager. It has indirectly entice me also experience his other outlet Mercure Surabaya plus honored that Pak Irwan visited me in Movenpick with his team. Keep up the good work and always believe that your teams are above all with warm loving Indonesian Hospitality. See you guys again on Feb 2026. .

Dear Mr. Kin S. L. Sugeng Dalu, Warm Greetings from Grand Mercure Malang Mirama. Thank you for your wonderful review. We are truly honored that your stay with us felt too short and that you consider our hotel the best among your many experiences worldwide. Your kind words for our team and the entire team mean a great deal to us. We’re delighted that our warm hospitality, service, and memorable moments made your visit special. We look forward to welcoming you back in Feb 2026. Matur Nuwun Best regard, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama & Mercure Surabaya Grand Mirama

Customer review rating 4.0/5

Christien A. K. Couples - Confirmed reviews ALL

Excellent service.

Dear CHRISTIEN A. K. Sugeng Sonten, Salam Hangat dari Grand Mercure Malang Mirama.. Terima kasih telah bersedia meluangkan waktu untuk memberikan penilaian dan ulasan yang sangat berharga mengenai pengalaman anda bersama kami Grand Mercure Malang Mirama. Sangat menyenangkan bagi kami mengetahui bahwa Anda mendapatkan pengalaman yang menyenangkan selama bersama kami. Kami selalu membagikan dan memberitahukan mengenai penilaian atau ulasan Anda yang sangat berharga kepada tim kami. Kami yakin bahwa hal ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya kami bisa memberikan yang terbaik seperti kunjungan Anda sebelumnya. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager

Customer review rating 5.0/5

Nur A. Couples - Confirmed reviews ALL

had a very pleasant stay. The room was clean and comfortable, and the corridor always smelled nice which made the environment feel fresh. The staff were friendly and helpful throughout my stay. Overall, a great experience and I would definitely come back.

Dear NUR A., Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you very much for sharing your pleasant experience with us. We are delighted to know that you enjoyed a clean and comfortable room, as well as the fresh ambience in our corridors. It is wonderful to hear that our friendly and helpful team contributed positively to your stay. Your kind words truly motivate us to continue delivering the best service for all our guests. We look forward to welcoming you back for another enjoyable stay in the future. Thank You Best Regards, Sugito Adhi Cluster General Manager

Customer review rating 5.0/5

Diva A. Friends - Confirmed reviews ALL

recomend for staycation

Dear Diva A., Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager

Other web-users rate our hotel

  • 278 reviews 8.3/10 Location
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  • 1,670 reviews 9.4/10 Service
  • 16 reviews 4.2/10 WiFi
  • 932 reviews 9.3/10 Food
  • 699 reviews 9.5/10 Cleanliness
  • 671 reviews 9.2/10 Amenities
  • 538 reviews 9.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.