Grand Mercure Malang Mirama

Customer review rating (ALL Rating) 4.7/5 1,863 reviews

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Jalan Raden Panji Suroso No. 7, Jawa Timur, 65126 MALANG, Indonesia

Description

Hotel extras

  • Within walking distance of the famed PLAZA ARAYA.

  • Strategically located near Abd Rahman Saleh Malang Airport

  • Near to Sarinah Mall Malang and other major shooping centres along Jenderal Basuki Rachmat.

  • Near tourist attractions such us Hawai Water Park, Malang Place and TGP Malang Monument.

  • Only 15 minutes by walking from Immigration and near the tourism Board Office.

Our accommodation(s)

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Hotel location

Grand Mercure Malang Mirama

Jalan Raden Panji Suroso No. 7, Jawa Timur
65126 MALANG
Indonesia

GPS:-7.942229, 112.64853

Telephone
Fax +62 341 33000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,863 reviews

Great Stay in Malang

Customer review rating 5.0/5

Satish Couples - Confirmed reviews ALL

Dear SATISH LACHMAN M., Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager

Wonderful experience

Customer review rating 5.0/5

Sherry Couples - Confirmed reviews ALL

Dear SHERLYN V., Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager

Good Stay as Always

Customer review rating 4.5/5

Rizky K. Business - Confirmed reviews ALL

Dear RIZKY K., Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager

Great experience

Customer review rating 4.5/5

Sylvia Families - Confirmed reviews ALL

Dear Sylvia Sugeng Sonten Thank you for taking the time to share your experience with us! We\'re so glad to hear that you had a wonderful stay and enjoyed the beautiful hotel, comfortable beds, and amazing pool with the fun slide! We truly appreciate your feedback regarding the wait staff in the restaurant during breakfast. We apologize for the slow service and unhelpful experience you encountered. This is certainly not the standard we strive for, and we will be addressing this with our team to ensure a more attentive and prompt service moving forward. We\'re also sorry to hear about the issues with the plugs in your room and the extra cover charge. We’ll be investigating the charging issues and ensuring that all amenities are functioning properly. As for the extra cover charge, we understand how it could be disappointing and we will review this policy to improve guest satisfaction. Thank you again for your constructive feedback, and we\'re thrilled that you still had an overall wonderful stay. We hope to welcome you back soon and provide an even better experience next time Matur Nuwun Sugito Adhi General Manager

Well located, nice room

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Dear Indriani Kusumawati / Dian Rahmawati Sugeng Sonten Thank you for sharing your feedback with us. We truly appreciate your input, and I’m sorry to hear that the sahur menu didn’t meet your expectations. We strive to offer a variety of quality options for all our meals, and we will definitely take your comments into consideration as we work to improve our offerings. Your experience is important to us, and we hope to provide a better breakfast and sahur experience for you during your next stay. Matur Nuwun Sugito Adhi General Manager

Other web-users rate our hotel

  • 308 reviews 8.5/10 Location
  • 1,292 reviews 9.2/10 Room
  • 1,577 reviews 9.2/10 Service
  • 15 reviews 7.3/10 WiFi
  • 685 reviews 9/10 Amenities
  • 668 reviews 9.3/10 Cleanliness
  • 540 reviews 9.4/10 Vibe
  • 527 reviews 9.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.